Tech Problem Aggregator

Black screen & no log in/black screen in Safe Mode too

Q: Black screen & no log in/black screen in Safe Mode too

Hi there,

Am using a Dell Inspiron 6400 with XP. It'd been running ridiculously slowly recently so I started an AVG scan and AVG immediately threw up a file, which I then deleted, then I got a "fatal error" message flash up. Since then I havent been able to get to the log in screen, it merely goes to the black screen with cursor, and Safe Mode is just a black screen with Safe Mode in each corner. Ctrl Alt Del also doesnt work in Safe Mode for some reason, and I have no CD. Ho ho.

Anything I can do to fix this?


A: Black screen & no log in/black screen in Safe Mode too

6 more replies
Answer Match 91.2%

Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.

I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

A:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

1 more replies
Answer Match 85.5%

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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Answer Match 85.5%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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Answer Match 85.5%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT

I also upgraded my PSU to an Enermax Pro 82+ 525w.

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA

I mainly use my computer for gaming, after my first video card died i was sent a beefier card;lst after that my PC was no longer under warranty so I had to buy my next cards my self.

My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

A:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

7 more replies
Answer Match 85.5%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

4 more replies
Answer Match 85.2%

I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.


A:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!

2 more replies
Answer Match 85.2%

After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

A:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

3 more replies
Answer Match 81.9%

Windows XP Pro SP2
AMD Athlon 64 X2 5200+ 2.6 ghz / 2Gb Ram at 800hz
ATI Radeon HD 2600 Pro 512Mb
Hi there,

I cannot boot into safe mode at all,
It will load all the drivers past Mup.sys, next one is D347.sys and Jgogo.sys, after that it wont even load the login screen or the "Safe mode" writing on the corners. I have tried other 2 safe modes as well, and nothing. I have all updated drivers for my M/B and GPU, etc. I also have done spy-ware & anti virus checks and nothing found. I have checked lots of forums and nothing found helps.. I have tried disabling some ports, i.e raid, scsi, on board LAN as I dont use them at all. Still refuses to load... I'm so desperate to find out what it could be. The hard drive thats got the OS is a SATA drive so I cannot plug it in to my other PC as it uses IDE.

Have tried pretty much everything except reformat and repair. And I do not want to format that's for sure, as I have so many updates, and need to install SP2 again and don't have time for it. I have ghost backups, but no point because same problem still exists with those images aswell! And I don't use system restore. ONLY thing recently added is some critical updates.. But don't see why this would cause it not to load.

If any extra info is needed please let me know, I have attached ntbtlog.txt if it ... Read more

A:Safe mode black screen ):-S

9 more replies
Answer Match 81.9%

I am troubleshooting a problem long distance (I'm in the US, the laptop is in the Philippines). This problem just began after a normal shut down and restart a couple hours later.

The computer, on start up, goes past the splash page but then goes to a black screen with just the cursor. When I have them press f8 in order to get into safe mode the advance options page appears and worked once (I had them do a scan disk and repair) but now the cursor disappears and the arrows won't move the highlight bar so it won't go into Safe Mode. They do not have the installation discs.

So, Windows won't start and Safe Mode can't be accessed and there are no start up discs. Another laptop with Windows is available. Can that laptop create a repair disc that will work? Can Windows be reloaded that way, if necessary?

A:Black Screen/No Safe Mode

I would give this a try and hope for the best

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came wit... Read more

1 more replies
Answer Match 81.9%


in msconfig I made the pc to boost in safe mode every time. But when i boost my pc, the monitor is completely black all the time. I hear the fan start running, but the monitor is black from the start. No motherboard logos, no bios, nothing.

I think it might be a problem with safe mode communicating with my monitor or graphics card. My friend suggested my motherboard somehow fried.

Appreciate any help, thanks!

p.s. I'm running on Windows 7, Nvidia GTX970 (or similar)

A:Black screen in safe mode

Hi and welcome to TSG.

Can you provide more information about the PC itself .. make and model for example?
If it is a self / customer build, what is the make and model of the motherboard, CPU, ram, graphics card, hard drives, power supply etc?

I assume everything was working OK until you made the change to the config file?

If you are not getting any display, not even seeing any boot / BIOS info then I would suspect a hardware issue as no drivers are loaded until Windows loads.

2 more replies
Answer Match 81.9%

Ok, deep breath, start from beginning - doing this on wife's laptop as my desktop is messed up. It is running Vista Home Premium. I have Microsoft Security Essentials (MSE) as my only protection.
Yesterday I was researching the possible value of some comic books and obviously hit a bad site. I will do my best to write here all the exact messages I've received since then, but there are many and I was only able to jot down a few, so if you need more specifics on a particular error message let me know and I'll try my best. First, MSE popped up - "MSE detected 1 potential threat and suspended it. Click 'clean computer' to remove this threat." I did so. I shut down for several hours, came back to work on some things. On start-up got "Failed to connect to windows service" (again, there may have been more to this message I couldn't jot down??) About 2 hours later - "Host process for windows services stopped working and was closed. A problem caused..." At this point I decided a problem existed and did some basics - disk cleanup, MSE scan & Malwarebytes scan. MWB found 29 issues (!) The trojan word popped up in there a few I cleaned that. Did another scan with both. Nothing found. Started my puter this morning - "Security Advisor has found suspicious activiy on you PC" MSE found another threat, which I cleaned. I did a little work (on ebay, etc) and got MSE detected 1 potential threat...." again... Read more

A:Now at black screen in safe mode

any ideas?

10 more replies
Answer Match 81.9%

Hey all, here is my problem.

I have clean installed my OS 3 weeks ago on new SSD, and it is working alright (I will be posting about few issues I have in appropriate forums later though). Only 1 warning in system event log for Paragon Backup and Recovery (when booting up) and 1 warning in application log for zonealarm leaking 2 registry keys (when restarting or shutting down). According to ZA, this is by design and not a problem.

However if I boot into safe mode I get the black screen with safe mode text in four corners. CTRL+ALT+DEL does work and I can open some applications from Task Manager. Yet explorer.exe is already running and wont matter if I open another instance of it.

Things I already tried:
- Logging off and logging back in (suggested by someone, which worked once 2 weeks ago when I first tried it). Now black screen regardless.
- Creating a new user account (was a normal user not admin) and logging with that. Black screen again.
- Ran sfc /scannow and nothing is wrong.

Waiting for any suggestions, thanks in advance.

A:Black Screen only in Safe Mode

Compare the install you did with the perfect install compiled in Clean Reinstall Windows 7 based on everything that's worked best in tens of thousands of installs we've helped with here, and used by over 1.4 million consumers without a single complaint or return here with problems by those who stick with the tools and methods given.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with Clean Boot, replacing bloatware with recommended free lightweight AV and using Windows Firewall to compare, all checks given for infection, SFC to check for system file damage, resolve repeat errors, and all other steps which go over your install so thoroughly it almost always finds the problem at issue.

4 more replies
Answer Match 81.9%

My old secondary machine is starting to show early signs of death.

It had restarted itself sometime during the night, and in the morning I've found it showing a black screen with only the windows cursor showing (WinXP pro. SP2 was applied).

I've restarted it and got the same result. Windows looks like it is loading fine, and everything goes smoothly until we get to the log in prompt. It just doesn't appear.

I've tried restarting it in safe mode to analyze the problem, but I can't. It restarts itself while loading the files.

I've tried last good known configuration, and failed. Got as far as I did with normal configuration, only instead of waiting for a non appearing box, I got an error message saying some files are missing, and an auto restart.

I'm really lost. Any helpful pointers would be appreciated.

A:Black Screen, no safe mode

What is the make of hard drive you have?

3 more replies
Answer Match 81.9%


Just swapped out a Radeon 7000 for a GeForce tx 5200. Mid way through the auto detect hardware, the screen went black. Now it is always black unless I start in safe mode, in which case it is fine.

I have tried installing new drivers. Still black iscreen in normal xp and working correctly in safe mode.

Any ideas?

A:xp black screen unless in safe mode

When Windows will start in Safe Mode only, it's almost always because of a device or driver issue/compatibility. For some reason your system does not seem to like GeForce graphics hardware so you'll have to put the Radeon back. If you want to upgrade, in view of your problem it would be wise to stick with Radeon cards.

2 more replies
Answer Match 81.9%

I have an emachines computer and the screen recently has gone black, it works in safe mode just fine with no problems. Can anyone help me figure out why this is happening? Thanks.

A:screen goes black unless in safe mode.

Something has likely gone wrong with your display drivers. Try re-installing them in safe mode either from the website of your computer manufacturer or the disks that came with your computer.

1 more replies
Answer Match 81.9%

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Answer Match 81.3%

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
Running Windows 7 64
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 

A:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

3 more replies
Answer Match 81.3%

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

A:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

9 more replies
Answer Match 81%

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

9 more replies
Answer Match 81%

When I try to start up, I get stuck on the black screen that says "windows cannot start up", and gives me the following options; start windows normally, last known good configuration, safe mode, safe mode with networking, safe mode with command prompt. I've tried all of these and it still comes back to the black screen.

This started when I was changing the startup list of programs and deleting some entries using CCleaner, then rebooted.

The first few times I got the black screen, I was able to go into safe mode and do a system restore. But then I would reboot and end up back at the black screen. After doing the restore three times, it's now just stuck on the black screen. I can't get into safe mode or boot up at all.

What do I do to boot up and fix whatever problems I created?

A:Black screen, can't startup in safe mode

You may try booting to the xp cd, and do a repair install of the os.

5 more replies
Answer Match 81%

I am experiencing the black screen issues with my new windows 7 lenovo laptop. when it starts normally, I can get to my user logon screen but when I select a profile the computer takes a moment to load through the welcome... part and then just a faint light blue screen with cursor. In normal mode I have a cursor but no button or keyboard functionality whatsoever. I can boot the computer into safe mode with full safe mode functionality.
I have spent literally 3 days working on the issue. I have tried everything I can to this point. Re-installing my graphics driver, disabling it all together and trying a new boot, same result. I've deleted all user accounts and created new ones (as I said this laptop was brand new so I don't have a lot of personal data on it, none anymore) as well as checked my winlogon/ shell to verify explorer.exe. System restore and Boot repair are also not working to help the issue at all. Please I need help, my girlfriend needs to use the laptop for school so I have to get it running quickly and cheaply.

A:Black screen, safe mode, no networking

Hi gagnrad ,Welcome to the forums, As the laptop is brand new so still under warranty I personnally would return it to the retailer and let them sort it out for you

4 more replies
Answer Match 81%

hello, I started msconfig.exe (system configuration) the boot tab
Check "safe boot" with minimal option
reboot the computer, I see the miscrosoft logo with spinning dot for few seconds and then a black screen (no mouse, nothing)
The PC (dell M6700) was working fine up to now , I just wanted to start a sfc /scan from safe mode but now I'm stuck in safe mode with a black screen
thanks for your help


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Answer Match 81%

I booted up my computer 3 days ago and logged in under my user name, and there were no desktop icons or taskbar, so I restarted my computer and tried every user, still nothing. I went to msconfig to restore it to a earlier point, and when it restarted I went to my user name, and still nothing so I went to msconfig again and booted it up in safe mode, when it restarted, right before the user names screen came up, a black screen with "SAFE MODE" in all four corners pops up for about 3 or 4 seconds, then the user name screen comes up with the ADMIN and the rest of the user names, it doesn't matter what name I log in as it always goes to the same black Safe Mode screen as before but it will freeze there forever. So I had to manually shut it down. When it restarted I hit F8 to get it out of safe mode and chose restart computer normally, then when it restarts the same exact thing thing happens. I've tried every option at the F8 selection screen. So I put in a cd with Mepis Linux on it that my cousin gave me, but I didn't install it I have been running it off the disk. And I have no clue what to do next.

My Specs are: AMD Athlon 2.0 ghz
Windows XP Home Edition (Service Pack 2)
512 MB DDR
150 GB Hard Drive
ATI Radeon 9600

-Does anybody know how to do a system restore in Mepis Linux without reformatting the whole computer

A:XP Black SAFE MODE Screen Freeze

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Answer Match 81%


I got a problem. I have to load the safe mode for installing Steam after a crash. So I entered the advanced boot menu and chose Safe Mode with Networking. It started loading some .sys files. After a lot (I think it was loaded correctly) of .sys files my screen froze and after 3 seconds some weird blue dots appeared and (Left upper corner. Every dot was like 10x30 pixels) after some more seconds my screen turned black. No cursor, no login screen. How can I log in to the safe mode?!

~ Netra

A:Black screen after loading safe mode


2 more replies
Answer Match 81%

Am in abit of trouble here what's happening is I can't get back into Windows am getting black screen with cursor I tried many diff things with no avail and also left it into computer repair shop and they tell me I have a damaged partition and that the only way around it is a fresh reinstall which I don't want, am just wondering is their any other way around to retrieving data with some kind of software I could use? Thanks in advance

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Answer Match 81%

Here's the story:

The charger on my laptop went out unbeknown to me. The laptop had been running on battery and the battery had run down. I closed the lid with a view to keeping it in a law power state until I could get a new charger. But then I realized that I needed to get files off the machine. I opened the lid and did so. However. The battery had essentially run out of power by the time I had finished. Then I took it home and connected the charger to a different outlet and saw an indicator light come on. Thus, I felt that it was safe to turn on the computer. Bad move. the black screen of death came up and then the power went totally out.

I just got a new charger and I am convinced that it works and that that was the original problem; thus, it's time to turn on the laptop. However, I have a felling the black screen of death is going to come up when I do so. I have been told that you can F8 into safe mode and then restart the machine from there. (1) Is this true. I have a modern Toshiba laptop running Vista. (2) What should I do if and when I get into safe mode. Thanks.

A:I have the Black Screen of Death. Should I go into safe mode?

Well first turn on the computer and see what it does. No one can really help you until you do so. Tell us what happens and then we can advise on what to do.

3 more replies
Answer Match 81%

First im sorry that i cant run your sys info program im in safe mode and it wont let me run it. I have hooked my HP pavillion 6000 using 2 amd core II processers, and a raedon 3600 graphics card from ati. I can get more info later if you need it. I have hooked my PC to my Sansui 40" HDLCD tv to use as my monitor. it works for a time and works great then at random intervals sometimes 2 hours sometimes a week the image goes black. this is not sleep mode i have fixed all the settings for this occurance, i have tried to update the driver from ati but the pc is having trouble installling the software. when the screen goes black it will only work in safe mode. I can restore the pc to a previous version a few days prior and it works for a time but the same problem occurs please help i like using my pc like this and would like it to work properly.

A:Black screen only works in safe mode

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Answer Match 81%

Having a problem with my sister's XP system. It boots up fine normally, then Norton pops up a warning that trojan.vundo has been found and can't be automatically removed. Went to the Symantec site and downloaded their manual remover and followed the instructions... restore off, disconnect from the net, etc. The scanner remover runs, and does locate a few files that it says are suspicious, then pops up at the end and says that trojan.vundo has not been found. The warning message never disappears from the screen at any time. I then tried to boot the computer in safe mode to attempt the same scan/remove.

This is where my real problem occurs, the safe mode prompts all work as advertised, eventually reaching the welcome screen with a default graphics driver. I select ANY username and the system completes booting into a safe mode window, complete with the words "Safe Mode" in all four corners... and absolutely nothing else. It's a totally black screen. No icons, No start button, No nothing. The mouse navigates, but no amount of clicking or double clicking does anything. I can ctrl-alt-del and produce the task manager. I can tab between the applications, processes, networking and such, and have to eventually use the task manager to either log off, exit windows or restart the computer.

At this point, I'm more concerned about the safe mode failure than I am the trojan. I can solve that problem with one of several scanners that I've downloaded, but ... Read more

A:XP safe mode boots to a black screen

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Answer Match 81%

My laptop seems to hang after the login screen, the screen either goes completely black or sometimes shows the desktop picture and an empty taskbar, but I am unable to do anything such as task manager. Leaving the system running for 10-15 minutes after trying ctrl-alt-del will bring up some error message, but I forget what it said, I'll try to get it again.

I can get into Safe Mode just fine, and ran the SF Diagnostic Tool from there, I have attached the files it created as requested. The laptop hung on me on shutdown before this issue started and after waiting for 30 minutes for it to try to shut down normally it wasn't responding so I had to power it down. I'm thinking that might've fudged something up but I'm unsure if there were any windows updates queued at the time or not.

I'm really unsure what to do at this point, there aren't any System Restore points, I didn't remember turning it off but I must have at some point.

A:Black screen after login, Safe mode OK

Does a clean boot start succesfully?
Troubleshoot Application Conflicts by Performing a Clean Startup
if so... turn your restore points on.

Post results

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Answer Match 81%

So I'm basically computer illiterate and I'm not sure where exactly this should go because it might not be a Vista issue but (lots of rambling short) I could use some help.

My eight year old laptop is still running Vista, and recently started having this issue. After going through all the normal boot up screens and sequences, but after the login screen it opens on a black screen, but my cursor is still active. There's nothing to click on, but ctrl alt del works, and when I start the task manager it works, but shows nothing is on. However, when I boot up in safe mode everything is there. All my icons and background and stuff.

Any assistance is greatly appreciated, even if it's just telling me where this should actually go.

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Answer Match 81%

I have a Dell Latitude running Windows 7 x64 Enterprise that is suffering from the Black Screen of Death.  I cannot boot into SAFE MODE (or any other mode) whatsoever.  I have the drive hooked up via a SATA to USB converter and have noticed the following 3 files at the root of the C: drive:
I have run Combofix and Malwarebytes on the machine that the bad drive is attached to, but neither program found anything.  The KBSERVICE.SHUTDOWN file has a modified date very similar to the time that the computer first had the problem.
Any advice would be greatly appreciated!

A:Windows 7 Black Screen - no safe mode available

DISREGARD.  User has opted to salvage data and reload Windows.

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Answer Match 81%

I can login but it goes to a black screen and then a window pops up saying c:\windows\system32\cmd.exe
I understand I have to remove that from my computer but I cannot get into safe mode. I hold shift and click restart and it never loads. When im on black desktop I get a pop up window wanting to open a (.js)? File but that does nothing. I cant even get ctrl alt del to come up. I tried shift alt esc. And numerous other things to no avail.. please help!

A:Black screen cant access safe mode

Sounds like windows has crashed. You may need to reinstall Win 8. Or if your computer or laptop has a recovery partition, Try using that.

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Answer Match 81%

i have the same problem, my laptop screen is totally damaged, i cant see anything and after going jn safe mode, the external screen is not working. Please help

A:safe mode, black external screen

The advice is simple, get the laptop screen replaced. External monitor won't work in safe mode anyway because in safe mode Windows only loads a basic graphics driver (instead of the manufacturer's driver) which doesn't support two separate displays.message edited by phil22

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Answer Match 81%

Hello. I recently had my laptop fail in a strange way. My gf handed me the laptop after trying to load Minecraft. It crashed the computer to a BSOD and I attempted a system restore. I'm sure the BSOD was related to my graphics card (Nvidia).
It looked like it had succeeded, yet after several hours the restore ended and reported failure. I restarted and loaded into safe mode(w/ command prompt). It loads into windows fine, at least it seems, because I am left with a cursor and a black background screen. I can move the mouse about. I press alt+ctrl+del and no dialog box appears. I tried the stickykeys trick but that wont show up; let alone I'd disabled it in the past. I am stuck at this black window with a cursor.
I then scanned the HDD by taking it out and using my external bay. I used chkdsk /r and it found something with a bitmap error. It corrected the volume. I also used sfc /scannow pointing toward the external drive (pulled HDD from my laptop). Again, nothing found out of the ordinary. I thought the original chkdsk scan worked. I put the laptop back together and... Same results. Black screen with cursor in safemode(all options), and regular boot. I have followed these posts/tutorials so far:
tl;dr Black Screen with cursor in all boot modes, after following other searched posts/guides still broke.

I also tried Avira Rescue System ... Read more

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Answer Match 81%

Hey guys, I got Windows XP Running, it suddenly crashes and restarts. restarting like usual etc etc, but then before it even gets to the big windows xp logo screen, it just has a black screen with the little white thing flashing where you usually type (like in ms dos) but I cant type anything.

So I restarted again, but no luck. I tried to force a safe mode by turning it off and on and but no luck.

Pressed the f8 key in various ways, sometimes early, sometimes late, in between etc, but all I would get would be is a blue screen with "Please select boot device" with the names of my hard drives (I think), the floppy drive, and the dvd drive.

But when I select any one of those, it just goes to the black screen again. Im confused.

I even tried to press f8 after selecting an option but nothing came of it.

Any ideas?

I'm thinking of doing a Recovery Console or whatever, but is that too complex for someone like me?

A:Safe Mode/ Black screen problem.

Power on your computer and look for instructions on your screen that say *Press F2, Delete, F10 (or whatever) to enter Setup*. Go into Setup and look for your Boot Order. Make sure your hard drive is selected as the first boot device. Save & Exit.

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Answer Match 81%


I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,

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Answer Match 81%

hi guys, can you help me with this?

I have followed advise on a previous thread and reinstalled windows in a repair mode in an attempt to get the explorer reinstalled, however, after repeated attempts and with 37 mins to go, my keyboard and mouse are disconneted so I can't reply to a device manager query and have to abort the repair.

My OS is XP service pack 3
Recent problems from Braviax
Installed PC Tools
System started to go slow, resulting in black screen event.

So, what can I do next (that doesn't involve formatting my hard drive)?

A:Black screen on bootup and in safe mode, HELP

Pull the hard drive out of the computer and put it in a External USB enclosure/adapter. Attach it to a working computer and backup all important data. Put the drive back in said computer and put the XP CD in and Format and Re-Install XP.

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Answer Match 81%

Please help !!! I have xp on a persario f700 i tried to set up laptop to connect to a tv but it would not show screen on tv so i installed a copy of divx 7 on laptop and watched film on laptop instead. Shut down laptop next time i turned it on i get windows logo then black screen can hear pop ups on laptop but no screen.
I have tried :
1.last known config from bios still the same
2. booting vga mode still the same
3. booting from safe mode but machine freezes after a load of white writing appears on the screen.
4. booting from xp disk to reinstall still the same

It seems to me that it is set up for tv mode but when i connect to a tv vis s-video and press fn4 still no picture
what every i do i get a black screen after windows logo appears please help me i cant think of anything else its driving me mad

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Answer Match 81%

Yesterday, my Vista computer ran its battery all the way down and experienced a forced shut-down because of it. After I plugged it into the power line and turned it back on, it seemed to load normally... until I type in my password and hit 'enter'. After that, the "welcome" screen shows a "loading" symbol for about 30 seconds, then everything is black. There isn't even a cursor. The dreaded Black Screen of Death, without even the task manager or "my computer" showing up. Nothing is on the screen.

I'm running Windows Vista version 6001, SP 1.
I have avast antivirus, set to automatically scan/update daily.
Computer = HP Pavilion 'Entertainment PC' laptop, I believe it has 3 GB ram but it might be 4GB.

I have never had the bsod on this laptop before. I purchased it almost exactly 1 year ago.

Safe mode also has the BSOD. I can run safe mode with command prompt. I can't start task manager after hitting ctrl - alt - delete. I tried running system restore with the rstrui.exe command in safe mode, and nothing comes up. I also tried the following chain of commands, as detailed here:

type: c: (Enter)
type: cd\ (Enter)
type: copy C:\Windows\explorer.exe C:\Windows\System32\dllcache (Enter)
type: copy C:\Windows\System32\dllcache\explorer.exe C:\Windows (Enter)

I don't know what else to do, and I don't want to make things worse. I've searched the forums and can't find anyone else... Read more

A:No safe mode, black screen of death after log-in

BUMP, please!

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Answer Match 81%

Okay, I've had my computer for two years, and over the years there have been minor problems, but nothing I couldn't work out how to fix within a couple of days, but for the past month or so my computer kept randomly shutting itself down, then a few days ago it when I tried to log in in normal mode the screen went black before the log in screen came up, although the noise to log in still came, and everything else seemed to be working fine. there's nothing wrong with the monitor or the connection, as in safe mode everything works fine, it makes one long beep, then two short beeps when i first turn it on, which I believe means it is a video adapter problem? I have tried replacing the ram, and nothing changed, I tried clearing out the dust, nothing changed, I tried running a virus scan all clear, I tried re setting the whole computer, and still no luck, so please, please help me? I have no idea what else to do????

A:Black Screen - Fine in Safe Mode

Please check the website of your bios provider to check the beep codes. If it is the display adapter, you may need to replace it.

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Answer Match 81%


I would really appreciate some help with the following issue
I'm posting this in the driver section because I have a feeling that the problem is driver related. So: my brother is getting a black screen of death on his laptop. (And by that I mean a blank screen with just the cursor after login.) It doesn't matter how many times is the computer restarted, the desktop won't load. He installed some games prior to this and it seems that the Nvidia driver had some problems. I don't know exactly at which point did it stop working. Somehow there are no restore points whatsoever.
What did NOT fix the issue:
- Booting into safe mode. The black screen persists.
- Running chkdsk and sfc from RE. No problems found.
- Moving the Nvidia driver.
- Automatic startup fix in RE.
- Memory diagnostics in RE.
- Booting to last known working configuration.
Before doing a full backup and a repair or clean install I wanted to make sure that there are no other options.
Do you think I can try something else? Googling didn't give me any more ideas :P

Thanks in advance )

A:Black screen of death - even in safe mode

Tried a System Restore prior to Nvidia drivers yet?

Can you get to Task Manager (CTRL+ALT+DEL responsive)?

2 more replies
Answer Match 81%

Hi all,
I recently experience a problem with my desktop computer, after working on it throughout the day & shutting down as normal at the end of the day as I returned the following day to continue I was met with a change of font & block like tiles on the login users screen which I thought was bizarre, after logging in I came to a stand still black screen with no options available & no idea why I am experiencing this problem as my computer was fine the following night?
It does not allow me to access task manager to see what processes are currently running.
After restarting & attempting to boot into safe mode it does the exact same thing & I can't get further then the black screen after login.
I'm clueless as to why this is happening as I said my computer was fine 12 hours ago.
Does anyone know what has gone wrong?
How can I fix? Any help would be appreciated.

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Answer Match 81%


laptop model "ASUS ROG G551JW"

I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,

A:Black screen at startup, Can't go into safe mode because SSD

Wow um.....OK then well it seems some how one way or another your diver for your graphics card got corrupted maybe? Try leaving it on when it gets to that screen for about 20-30mins if it last that long so try that come back with the results

3 more replies
Answer Match 81%

A few days ago, while surfing the net, my browser close down. After, I received a Dr. Watson error message. It wouldn't go away. I turned off the computer and the next day tried booting it back up. For 3 days, rebooting gave my a black screen, a flicker, then a grey screen. The mouse arrow and hourglass are visible, but nothing else. Today, rebooting brought my to a "safe mode" like appearance, but nowhere does it state I am in safe mode. Icons are big, original desktop icons appeared (like Easy Internet Sign up). I was able to run a HJT report, but cannot connect to the internet. I ran Spybot, it found some files and am currently running SuperAntispyware. Nothing seems to be detected yet. Norton said I should try to reconnect, but clicking "repair", but it did not work. I am wondering how I can post my HJT file if I can't get it to the internet. Can I load it on a jump drive or would that just transfer any virus/spyware onto this computer?

Thank you in advance for your help and patience,

A:Black screen, then safe mode appearance

I wanted to add, while bumping my post, that my husband told me that the reason the screen appears to be in safe mode is because he "pressed f8" to reboot Win XP. Not sure if this info is helpful or not, but thought I'd put out there.

1 more replies
Answer Match 81%

Basically im in need of help, updated to windows 8 and all was well with it and then tried to load it up and it just loaded up black, now it seems to be the graphics card drivers that are doing it and the solution would appear to un-installing however i cant uninstall and cant boot up safe mode. please can someone help me.
Intel Core i5 2500K 3.3GHz
Nvidia GTX 560

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Answer Match 81%

Hello, laptop model "ASUS ROG G551JW" I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it). Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load. Yours sincerely, Eligijus

A:Black screen on startup, Can't go into safe mode because have SSD

The system should be able to boot to SafeMode even if it has an SSD.
You can't use the F8 method in W8/8.1/10 - it doesn't work
Rather restart the system while holding down the Shift key - that should get you to the diagnostics screen in Windows
From there you can try many different things.
You could also download install media for W10 and boot from that to see if you can repair the system.
If it doesn't work, then we also have to wonder about the hard drive.
Please run these free diagnostics:
If you can't get into Windows, then there's not much else to do short of a wipe and reinstall of Windows.
I've had black screen issues with other Asus systems (particularly the G20AJ) and the "fix" there is to delete the display adapters in Device Manager (while in Safe Mode)
That makes the system boot so you can see/use the Desktop in normal mode.

3 more replies
Answer Match 80.7%

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
But it stlil boots to a black screen 
What do I do now??????

A:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post. 

14 more replies
Answer Match 80.7%

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

A:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

3 more replies
Answer Match 80.7%

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,


You?re having a problem with the computer going to a black screen.


First test the hardware.

Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.

If this is windows 7 and the startup test pass.

Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.

This will take the system back to when everything was working correctly.


Clicking the White Kudos star on the left is a way to say Thanks!


Let me know how everything goes.

Have a good day.

9 more replies
Answer Match 80.1%

I have have been having issues with my dual boot (Win7 & XP SP3) SB ASUS P8P67 Deluxe build (system freezing, black screen on cold boot/failed OC, Win 7 restore points being deleted by XP) and I made the following adjustments: updated the BIOS to v.1305 and made the required registry adjustments in XP for the restore point issue (which worked).

Now when I try to do a scandisk in Win7, it hangs after the reboot and I get a black screen. Also, when I try to go into Safe Mode with a command prompt, I see that Windows is loading files, then it hangs with the files listed on the screen. At this point Win7 no longer boots, and when I used the Repair Disk (and the OS DVD) to get into the Repair Console, Win7 was not listed so I could not locate any of my restore points. I restored a recent system image, and it seems to working now, with the restore points there again.

One other note, I upgraded the BIOS before I read where I had to make that my currrent BIOS was in its "failsafe default settings." Is this going to be a problem going forward? I would greatly appreciate for any help!

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Answer Match 80.1%

I decided to start a different topic because an earlier issue became something else. Earlier I was experiencing problems with thumbnails being mixed up and a system restore was suggested.
Before the system restore I also followed a guide which detailed specific Windows updates to uninstall (something to do with tracking software).
It's worth mentioning that I've been able to restart normally after uninstalling certain tracking-related things.
After attempting a system restore I got stuck on a black screen with an active cursor. I can't get into safe mode and nothing in the repair options seems to be helping. I don't have a Windows 7 CD.

A:Black Screen & Active Cursor, can't get into safe mode

Please close this topic. I somehow managed to get back into my computer after a long repair scan (that didn't work before).

2 more replies
Answer Match 80.1%

My desk top was working great this morning, then started to flash  up came the black screen then in blue this message, entering power safe mode. How do I restore this back to normal. 

A:black screen with power safe mode how do I restore this bac...

Hello @girl44, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer is not starting properly. I am happy to assist you with this.  Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? For now and assuming that you are running either Windows 8.x or 10, take a look through the following document: HP Desktop PCs - Computer Does Not Start (Windows 10,8). read through it carefully and follow the symptoms that best match your situation. Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

1 more replies
Answer Match 80.1%

I am having a problem with my computer which it seems is relatively common but doesn't have any straightforward solution because it could stem from a variety of causes. 
PROBLEM: My Windows 7 Asus laptop shows me the typical startup sequence (Win logo, takes longer than normal) then just gives me a black screen with a cursor on the login screen. The cursor works fine and actually has my preferred (non-default) mouse sensitivity. The problem is the rest of the computer isn't working.
Things I've tried:
-ctrl+alt+delete on the black screen does nothing
-booting in safe mode gives me a black screen with a working cursor, as before
-ditto for safe mode with command prompt. Here I'm trying to run "sfc /scannow" to see if it repairs something. This is a solution I found via some Googling.
Other solutions I've seen suggested which won't work for me:
-Asus has a system recovery function which was working fine, but it wants to delete one or both of my HD partitions. This is simply not an option, likewise with restoring to factory settings. I spent like 20 hours playing Skyrim in the past couple days and I would just be devastated without that save file.
-One internet tech whiz talks about how he just whipped out the HD and attached it to another computer, from which he was able to scan/save data or whatever. This is a laptop, that doesn't work.
-I don't have any recovery disks lying around and I don't have burnable CDs on hand
-I d... Read more

A:Black Screen on Startup, Can't Load Safe Mode

After some messing around, the computer has started a CHKDSK. Right now I'm getting a lot of lines saying "File record segment #### is unreadable." Is this a hardware issue or can it be fixed by the computer itself? If it's a hardware issue on the C drive, am I right to assume moving my files to the (relatively unused) D drive won't solve the problem because my OS is on C? Will System Restore/ restoring to factory settings on C solve the problem?
As a side note, it turns out Skyrim saves are on the Steam Cloud so it really doesn't matter if they get deleted. I'd still like to salvage my data if I can.

13 more replies
Answer Match 80.1%

I have have been having issues with my dual boot (Win7 & XP SP3) SB ASUS P8P67 Deluxe build (system freezing, black screen on cold boot/failed OC, Win 7 restore points being deleted by XP) and I made the following adjustments: updated the BIOS to v.1305 and made the required registry adjustments in XP for the restore point issue (which worked).

Now when I try to do a scandisk in Win7, it hangs after the reboot and I get a black screen. Also, when I try to go into Safe Mode with a command prompt, I see that Windows is loading files, then it hangs with the files listed on the screen. At this point Win7 no longer boots, and when I used the Repair Disk (and the OS DVD) to get into the Repair Console, Win7 was not listed so I could not locate any of my restore points. I restored a recent system image, and it seems to working now, with the restore points there again.

One other note, I upgraded the BIOS before I read where I had to make that my currrent BIOS was in its "failsafe default settings." Is this going to be a problem going forward? I would greatly appreciate for any help!

A:Scandisk - Black screen/Safe Mode hanging

If your reimage boots and runs fine, then there should be no problem with BIOS settings at default. You would worry about the SATA controller mode if either OS wouldn't start up as a result.

When Win7 cannot be detected by WinRE try opening a Command Line to run bootrec.exe /fixmbr and bootrec.exe /fixboot to see if it will show the OS after a reboot. While these commands are automated along with all others in Startup Repair, it sometimes takes running them to jumpstart Win7 to appear in list.

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Last week my laptop had trouble starting up, it had a problem with atidvag.dll if I recall. I wasn't sure what to do but I got lucky and after a few attempts in managed to boot. Now however it doesn't even get to the point where it could tell me what is wrong, no Windows logo. Just straight in black screen with a cursor in the top left. F2 will take me to BIOS (if I am quick), but no other keys work. Booted onto installation media to try startup repair, no joy, rollback also no joy, tried using command line following the instructions here to force a boot into safe mode but no joy.

I am out of ideas, so any assistance would be appreciated.

A:Black Screen and Cursor. No safe mode access.

I hope you can get it going...when you do here are some options to get to safe mode

I think because of the change in bios or the way it boots up you cannot hit F8 fast enough to get safe mode.
Here is an option for a dual mode and normal.
Safe Mode - Add to Windows Boot Manager in Windows 8

Also if you are already in windows get to msconfig then select boot and check safe mode startup.

Just a couple of ideas that might be of some use at some point.

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My windows xp screen would turn black when i boot. It happens right before the blue welcome screen.
safe mode and safe mode with command prompt works. when i try safe mode with networking, it loads the system files but after that, there would be weird symbols and colors blinking.
i also replaced the hal.dll with the one on the windows xp cd when i got hal.dll is missing/corrupt message before. Maybe that could be the problem?

A:Windows XP black screen and safe mode error

Mine did this when the desktop resolution was higher than what my monitor would support. My LCD would go blank (black) and I would see nothing. The computer seemed to be running in the background however. Have you tried adjusting your video settings via Safe Mode and starting with something like 1024x768?

It may help if you let us know what type of Video Card you have, what type of monitor etc.. I notice you haven't filled out your system information in your profile.. this may be a good opportunity, as it would give a bit more information to use while we try to think of things to try.


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Hello all, my BSOD problems are thankfully a thing of the past now! However, I have a new issue that has been quite confusing to me. When I log in to Windows normally, I'm presented with a black screen and a cursor. Through findings of my own I've found that it's because windows explorer is failing to launch. Upon trying to start it by opening the task manager via CTRL+SHIFT+ESC and opening a new task, I'm presented with an error code that tells me windows explorer failed to launch (I believe the code was something like 00x000002...I'm currently at work and don't remember it exactly off the top of my head). So I attempted to restart in safe mode, and that worked perfectly fine. I ran my virus scanner (Kaspersky Internet Security) and found no threats. I then attempted a system restore, and that failed to complete for an unknown reason. The next time I tried logging in to windows normally, it gave me the black screen again. After some frustration, I gave up on trying to fix it for a while and shut the computer down. After turning it on, however, I was able to open windows explorer manually through the same method I mentioned earlier, and it actually opened this time. I ran the sfc scan through the administrator's privilege command prompt, and was told that there were files that were corrupted but could not be repaired. I don't have a windows CD and am not sure where to go from here. Should I start my computer on safe mode with networking... Read more

A:Black screen with cursor, safe mode works

Here is the CBS log I mentioned in the OP. Not sure which information is relevant, but I had to trim most of the document and left just the most recent stuff from the very bottom.

Another note is that upon starting in safe mode, I received a message saying that System Restore did not work, and that an unexpected error occurred while the computer was attempting the restore.

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I have an HP G72 laptop that has Windows 7 Home Premium OA. Since March 14, 2013 it's showing me the black screen right after I login. Only the cursor is there and it's movable. It all started when I installed the Win7 Service Pack 1 on March 13. Before that, I would get a message that Scan/Check Disc couldn't be opened because of some recent update but it would go on without any issues. I thought that updating it again would fix that problem. It just game me more. It was also black in Safe Mode. 
I tried the System restore via the command line but failed. It said that my Anti Virus (Avast! Free) was running. The oldest restore point was March 3. It said that it failed to extract a file related to Avast!. 
I tried pulling out the Task manager be it wont open. it's giving me this message:

I tried sfc /scannow and it found/did nothing.
I did Startup Repair, Last Good known config and got the same result. 

A:Windows Seven Black screen after login even in safe mode.

Safe Mode is showing/working now. I can see my destop back the background is in black.

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Hi everyone,As the title suggests, I'm getting a black screen after the windows logo appears. At first, there's no cursor, but if I put the computer to sleep and turn it back on, I get a cursor when it wakes up--still a black screen though.Here are my specs:CPU: AMD Hexacore 1090TRAM: 8GB GSkills RipjawsMB: Gigabyte GA-78LMT USB3GPU: MB Integrated Radeon 3000 SeriesUnbootable HD: Seagate 2 TB Barracuda Windows 8.1Bootable HD: 7 year-old 500GB Hitachi Windows 8.1Here's how it went down: I was watching HBOGo on Chrome, then went to the Netflix Windows 8 app (don't judge my lethargic chain of events). However, Netflix immediately closed and wouldn't start. I figured it was something with the graphics, so I restarted my computer. After the restart, for some reason, it ran Chkdsk on my other HD. After running that, it went through my normal startup and blacked out after the logo. I ran a bootlog and found that dxgkrnl.sys loads once, then attempts to load another 4 times and fails each time. Other than that, everything loads correctly. Then I deleted some AMD stuff (perhaps stupidly) and I get more errors in the bootlog, from AMD stuff. I'd like to just clear all the AMD stuff and just have the bare Windows drivers load.Here's what I've tried:1) I've tried startup repair, which attempts some fixes, but fails.2) I tried to enter Safe-mode and low graphics mode, the computer simply launches into "Automatic Startup Repair" and fails after the "Diagnosing PC" dialogue.3) Reset my BIOS... Read more

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Hi!I have a Lenovo Y510 P with windows 10. After an automatic update I got the black screen, the fans are going and the keyboard backlight start, but nothing else. This happened before like 3 times but the eventually it just started working after 1-2 days of restarting the computer. But now I've had it like this for 3 week or so. I don't get anything except the black screen and it doesn't respond to anything. Except that I can turn on and off the keyboard lights and if I have the battery in and take out or put in the ac adapter the computer makes a beeping sound. I've tried removing the battery, external devices and the ac adapter and then hold the powerbutton down, no success.I've tried pressing the F-keys to enter safe mood, but nothing happens.I've tried pressing the Lenovo recovery button, still nothing.I've also tried to install windows with a usb but nothing happens. I'm at a lost, does anyone know anythin more I can try??Appreciate all help!!

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It started when my desktop froze after a video,(no virus on my comp) so i just let it be for about an hour and it didnt budge so i decided to manually shut it down (which i never do, and i've only done this once to this computer). So when i started it back up again, it showed the BOIS screen but when it went to the xp logo loading screen, nothing was there except for a black screen. I went into that F8 Menu and tried everything, on safe mode it would just stop loading files up to Mup.sys. Ive tried to run off the Re-installation disk but it would just go to *Setup Starting Windows* and then freeze again. I've foubnd that there was a problem with the NTDLR file but i already fixed that with a boot floppy, but it really didnt do anything because i still have the black screen problem.

Im running a dell potiplex GX620 with intergrated motherboard
OS Win XP Pro (i think SP2 because i dont have the SP3 CD but not entirely sure)

Please if you can help, I want to try to repair this without formatting my hard drive because i have very important files in there.

oh yeah and i forgot to mention when i boot off the CD it gives me these options

Press F6 to install a SCSI or RAID driver

Press F2 To enter ASR (automated System Recovery)

and then it just load a bunch of files and then stops and freezes at Setup is Starting Windows

Please help, this is very very annoying and i dont want to loose my files

A:Black Screen instead of Win Logo, Safe Mode Freezes at mup.sys

So you're not able to get into the recovery console with the XP disc?

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o, i was cleaning my sister notebook because it was full of unwanted programs,alot of unnecessary startup programs, so i downloaded tuneup utilities 2011(with registration key) and did all tuneup availables.
I also unninstalled like 40 programs plus++
I performed full avast scan, Full malwarebytes scan, Full trojan remover scan.
I had like 30+ restarting requests from the programs I was going to do them all in only one.
So after all the cleaning I've made, I decided to reboot it, But after that loading screen that says "Microsoft corporation", when it is going to enter account selection(doesn't show nothing) it gets black, blink, and then reboot.
I choosed to system not reboot in case of fail, then just stay a black screen, nothing else.
I can use safe mode normally(I'm posting from the notebook)
So I would apreciate some help, cuz if my sister know this, she would kill me because everything is always my fault.
And I don't have the vista installation CD(If there's no option i can download it no problem)
Things done so far:
-Prevent system from rebooting in case of system fail(Before this was just a reboot loop)
-Scan for Virus,Malware
-Driver update(Actually video driver only)
-Let it cooldown turned off
-Disable all startup programs at msconfig(Even thinking this wouldn't work because it doesn't even load windows)
Note: Tune up utilities made me delete alot of unused files, like old backups and system restores, and it cleaned alot of registr... Read more

A:Vista Loads only safe mode-BLACK SCREEN

Use Windows DVD or HDD recovery partition and boot into Recovery. Select "Windows System Restore" - choose restore point prior to commencement of cleanup.

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My laptop has stopped working suddenly stopped working .the after login the screen becomes black only cursour is visible alt+Ctrl+del ...taskmanager opens. but still after long long time the desktop appears with black background and everything slow. safemode also is slow very slow so please help...

A:black screen after login & safe mode also slow

Hello and welcome herschelle now if you can get safe mode at all I would run these at very least < use the /f option in Option 2 ifnecessary
It does however sound very much like the machine has malware on it so one thing you could do if you have access to another machine is to use this < this will run from power up and scan for malware without the need for Windows to be running - that is because it is a bootable program in it's own right. You can make a disk or USB stick to boot from - you will of course need to set the BIOS boot sequence to that particular device disk or stick.

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A:black screen on start up, can't access safe mode etc

Is therer a blinking cursor in the upper left corner?

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Ello folk's
I just wanna pick your brain's a bit as i have this issue that has pickled me for a while now. Since i switched from AMD to Nvidia i have had a 2 inch black border around the display while in the bios and safe mode. When no display driver is installed too.
While searching online i've not managed to find any solution to it and the only suggestions were update bios(done).
Someone else on the EVGA forums was adamant that it was due to the scaling options of my monitor.
I have checked the scaling options and none have any effect on the black border which i expected to be the case as it's only happend since i switched to Nvidia. When i had my HD6950 the screen was as it should be...
Any input is much appreciated as always

A:Black border's around screen when in bios or safe mode

Many articles on google about it, and here`s an old thread, maybe it will help.

Black border around screen

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My desktop PC begins to start up like normal, however after the little horizontalloadin bar disappears the screen goes black and the monitor actually goes into idle mode. I have no cursor and CTRL+ALT+DELETE is no good. If i reboot I'm able to start up in safe mode both with and without network support. I've tried to restore the system which didn't work. I bought the PC with Vista Home Premium on it so have no install disc. If anyone can help i would really appreciate it. I'm new to this. I've not recently installed anything or ran any updates...Thanks

A:screen goes black at startup..will only start in safe mode

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I seem to be having the very common problem of a black screen with just a moving cursor. I have tried Safe Mode, Last Good Configuration, and every other option in the F8 menu, but always just the black screen.
I have brought it to a computer shop, where they told me to re-install everything. This is not an option now. I want to make sure that I have tried everything to get my data back, before even thinking about re-installing. 
I read about FRST64 and wondered how to continue, because obviously I do not understand anything about logs, and I don't know if this FRST64 can fix it on it's own, or just scans for problems. And if it just scans, then what do I do with that?
Some guidance would be very much appreciated.

A:Black screen - moving cursor - no safe mode

If you can't boot into Windows you can't run FRST64, so that is not an option. This problem is pretty common, unfortunately it could be caused by one of several reasons, hardware (ex. RAM), software (windows or driver/s), or an infection. Just to set your mind at ease, you can use a program like Ubuntu to recover your data.  To do this use the instructions below. Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.   To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it. Insert blank CD or DVD into your CD/DVD drive. Open ImgBurn, and click on Write image file to disc.  Click on the Browse for a file icon:  Locate the ISO file you want to burn, and click on the Open button. Click on the blue arrow to start burning the bootable CD.  Please note:  In order to boot from this disc you may need to change the boot order in the BIOS to make the CD/DVD-ROM the first device in the boot order, and the hdd the second device. At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd. What is the Make and model of this computer? One thing which we can do is to do a repair installation of Windows 7.  ***Edit:  Please excuse the duplicated instructions for burning a disc.  Both set of instructions contain this information.*** Instructions for a Windows 7 Repair installation. A Windows 7... Read more

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Win 7 OS 64 bit

Mistakenly run winupd.exe thinking it was legit after long zonealarm extreme security update and notice to reboot.

winupd.exe. upon restart then black screen

CD disabled even when set to boot first in bios so can't access it to run Kaspersky or Dr Web md as files 'aren't supported" even from DOS prompt under recovery.

system restore accessed and run 4x without success--error 0x8000ffff

system start up recovery says OS started without error

drive letters have been changed c:win7 (system) is now d:files
d:Data is now e:data

All dir appear to be intact but have over 10GB of business CAD files that were not backed up as Win7 did not recognize my ExtHD. was working on that problem when crash

Be happy to answer any questions that I've missed in above

A:Black screen uable to boot safe mode

Lets give it a try. You will need a USB (Flash) pendrive.For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options. To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Click on Repair your computer menu item.Select US as the keyboard language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand PromptSelect Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.The tool will start to run.When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the flash drive. Please copy and paste it to your reply.

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AMD Phenom x4 9750 Quad Core Processor
8Gb System Memory
750 Gb Hard Drive
ATI Raedon HD 6670
Windows Vista Home Premium 64 bit SP1
Mother Board - M2N68-LA

My Problem

Computer starts up...passes that Functions Keys screen...and goes to a black screen with
a blinking cursor.

I cannot do the F8 thing to enter Safe Mode and non of the "F buttons...Fll or F whatever"
will give me the option to use the Restore Points feature.

I have tried resetting BIOS and CMOS by moving jumper pins around on the motherboard
...even removed the motherboard battery and replaced it (following other internet articles
about my motherboard and how to do it)...all did nothing

I have a CD called "Ultimate Boot-up CD" and it will Run...this is the CD that got me in
trouble and in this situation...ONLY because i was messing around with features that I
was ignorant about

If it matters...this Ultimate Boot-up CD also has a program on it called "Partedmagic"
it is supposed to be for partitioning or something...but only through this program am
I able to access the internet through Firefox...I also have access to a laptop with the
ability to burn CD's, not DVD, if I need to create some other boot up CD to fix this
Why I think This Happened

Attempted to use "Ultimate Boot-up CD" to retrieve photographs from a Ten year old Hard Drive
from my very first computer (Maxtor 40 Gb)

My new computer (currently mr.blinking cursor black screen) has connection... Read more

A:Blinking Cursor, Black screen, no Safe Mode

Have you removed the Maxtor 40GB drive from the system? If not, give this a shot and see what happens for starters.

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Hi TechGuys and Gals,

Everything was as normal with my Win7 PC yesterday. Late in the afternoon I walked away from it, screen saver came on, and when I returned, the screen was black. I did a system shut down with the power button for the night.

This morning, I turned it back on. I can get to the logon page, login, and then it goes black with NO cursor. I try to get to Task Manager but no go. I F8'd so I could open in safe mode, but that went to black just the same.

The only thing I did 2 days ago was run a short .exe that was a fix for a bug in the Neat company software I use. I can only think that the screensaver caused this.

Anyhow, does anyone have any ideas on how to fix this? Thank you!


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Hi, I'm new to the forums here and have a problem that I need some advice on.
About a week ago my computer (Vista) would only boot up to a black screen with a mouse cursor. I got it into safe mode and tried Restoring several times but with no success, even when going back to later dates. Is there a solution to this? It's persistent and I feel I've done everything I can do.


A:Black Screen of Death - Only Functional in Safe Mode

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Answer Match 80.1%

Don't know if this is the right forum or not as the root of the issue might be relevant to any number of forums.

Regardless, I have a Dell Dimension 8250 deskstop with Windows XP home, SP3, Pentium 4 /2.4 ghz processor, 512mb ram and an nvidia 128mb video card.

While installing a Logitech webcam today, my screen went black. I could not get it to come back. I did a hard shut down and restarted. After the Windows logo screen came on, the screen went black again and stayed that way.

The only way I could get beyond that was to boot in Safe Mode. From Safe Mode, I tried to restart in normal mode, but again only got the logo screen and then the black screen.

I've been through this process today numerous times. At some point in the process, and I can't remember exactly where, it gave me the option of restoring my computer to an earlier date. I did so, restoring it to a restore point from yesterday. That still didn't help. Also, after the latest Safe Mode reboot, my USB mouse quit working. I couldn't move the cursor with it to select the profile I wished to logon with.

Any ideas on what may have happened here?


A:XP reboots in safe mode only; black screen all other times

Go into safe mode, go to device manager look for red or yellow flags.
The last thing you installed will probably have to be removed, thats
usually the case. Your pc didnt like something you installed, maybe the
wrong driver, or a issue with usb.

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I recently came home to my computer off and when I went to turn it back on, it started up with a black screen after the windows logo with just the cursor available. Things like ctrl-alt-delete did nothing so I tried booting up in safe mode which ended up with same black screen and cursor.

I then went to search the internet for possible fixes and have done/verified the following:

Used boot CD and ran Start-up repair, told me to remove any mp3 players or USB devices and try starting again, didn't work (nothing was connected in the first place). The start-up repair log appears to identify no problems with the system.

It's not a hardware issue, the drive itself has been checked on another computer and I've already used a new drive and installed a new copy of windows using the same computer.

Not a virus issue, scanned the drive for viruses and did a chkdsk on it, neither of which turned up anything.

Unfortunately there are no restore points saved so I can't just revert to an older profile.

Since I can access the drive on another computer, is there any program I could run to try and fix the problem? This seems to be the only thing that hasn't been covered in other topics similar to this one which I've found online.

This is my last resort so any help that you can provide will be greatly appreciated,

A:Black Screen on start-up in regular and safe mode

Did you take the cover off and make sure all cables are connected, make sure that your RAM is seated properly. Just anything that might be loose. From what you say, the HDD seems to be OK. It would seem that making sure everything is connected OK would be the next step. Let us know.

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Today, I wanted to test my PSU because it's making strange noises lately under load. So to exclude that my graphics card had anything to do with it, I went into safe mode but when I did that I discovered it ain't working anymore.. All I get is a black screen and if I move my mouse, I can see the pointer on the screen along with the "Safe Mode" text in the corners "Veilige Modus" in dutch. I tried CTRL + ALT +DEL but none of the combo's bring up something.

Can someone help me out?

Here are some pictures:

Thanks in advance

A:Safe mode gives black screen with mouse pointer

Possible the noise is either coming from PSU or Graphics card, possible fan. Anything done just before this happened, installed a driver update, windows update or hardware. Could be driver issue with Video card, conflict and or corrupted system files.

Have Windows 8.1 Pro disc or was it preinstalled or a USB Recovery drive or disc image backup ? Was the PSU being dead already would not of started, but still can have issue, leaning towards Video card hardware or drivers.

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My dad has an E-machines desktop with Windows XP SP2... he mentioned he'd updated it with service pack 3. This morning I installed a game, but it said files were corrupted and to re-install. It wouldn't uninstall, so I rebooted.
It brought up the black screen with 5 options -- Safe Mode, Safe Mode w/ Networking, etc.

"Safe Mode" starts, but stops at windows/system32/drivers/agpCPQ.sys and freezes forever.

Last Good Configuration Settings/Start Windows normally leads back to the black screen.
... with a quick flash of what appears to be the blue screen of death?
I saw on a few posts, it may be a BIOS problem? I'm unable to download anything straight to the computer, obviously, and it was suggested the hard-drive may be "kaput."
Thanks in advance for,

A:Black Screen Stays/safe Mode Not Loading

Try running chkdsk from the Recovery Console. Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.Type: chkdsk /rIt's important to have a space before the "/".To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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I have no idea what is wrong with this machine. Every time it reboots, the welcome screen shows up then a blank black screen for, like, 5 minutes and then a screen that gives the option of starting in Safe Mode, Safe Mode with networking, etc and gives a countdown before it starts in normal mode whereupon it just goes to a black screen.

We tried going into Safe Mode and going back to a restore point, but it didn't help (and, curiously, there was one restore date in April 2002 which said there were no restore points on it, even though the date was highlighted, and when we hit the button for the next month, it jumped to August 2005! The computer was used in between those times as well, so I don't get that at all). We went back to the earliest restore point available.

We also inserted the Windows XP disk and went through the whole "repair files" thing, but this morning it's the same thing.

It's a Gateway. I don't know if that helps.

What is wrong with this computer? What do we need to do to fix it?

A:Black screen on startup, Safe Mode doesn't help?

Really hard to say -- is it keeping the time and date correctly?

Once in normal mode -- is the screen resolution normal?

You may need to update the display drivers.

It's an old computer and it's possible the CMOS battery has died and the CMOS settings are corrupt.

I would change the batttery on the motherboard for starters.

You may also need to to ram and hard drive diagnostics.

Sometimes the event viewer can provide some clues on recent errors.

Run eventvwr.msc and look at the system log in particular.

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I have a gateway computer that is about 3 years old. It has a ati radeon 3200 gfx card and came with 4 gigs RAM. Recently I purchased 2x2gb G Skill DDR2 ram upgrade in hopes of more efficient gaming [gfx card is OK for 8gb ram max]. After installing the new ram [about a month ago] the computer was running fine. The new ram created a button on my toolbar called AMD Catalyst, and right-click gave identical options for each ram card, one was a list of what looked like screen settings. I know it were running on 600x800, and last night my troublesome youngest son was using my computer and says he clicked a different option by accident, making the screen freeze momentarily then go black.

I've tried:
restarting my computer
removing the 2 G Skill ram cards
under msconfig in safe mode, disabling AMD Catalyst, for it seems to be the root of the problem.

But every time i restart my computer and try booting in normal mode, I get the typical Welcome ring from the speakers accompanied by a black screen. The screen is a 36" Vizio flatscreen tv with VGA hook up, been using for a computer screen for over a year now.

Any ideas? Thanks in advance!

A:Black screen normal mode, safe mode OK

If you can go back to good times with system restore, you will be fine.
System Restore - How to
Put all cards back, etc. before the restore.

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Answer Match 79.8%

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day

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Answer Match 79.5%

I'm writing this on my phone cause my pc doesnt work. Its screen went black after I used Windows tool to restore a damaged USB stick. I rebooted my pc and when I don't go into safe mode, it tries to do a file check but this fails and it then proceeds to a black screen where I do have my cursor and can move it, but thats it. I have tried many reboots but or doesnt change anything. Getting a little desperate now. Does anyone know a fix?

you can find a picture of the screen i get before going to the black screen upon startup here:

A:After repairing a USB stick my pc went to black screen. Only works in safe mode since

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Answer Match 79.5%

This is my wife's laptop. The problem started recently, about a week ago When she starts the laptop, often (but not always) there is the hp logo, and then the screen goes black. It does not always happen, and sometimes it happens when the laptop has not been used for a few hours.

The screen seems to wrok okay in safe mode, bit has problems in regular mode. The laptop is about 4 years old, came with Vista, but now has Windows 7 premium home edition. I reinstalled windows 7, but the problem has not been resolved.

Grateful for your advice. Should this laptop be discarded? Repairs are quite expensive in Switzerland, and rather than spend good money on an old laptop, I would prefer getting a new one, if an easy solution can not be found. HP G60-235DX Windows 7 (32 bit), 3GB RAM, plenty of free HD space.

Many thanks.

A:Solved: Screen is black in Windows, works ok in safe mode

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I'm facing an issue with my Windows 7 desktop (currently typing this from a laptop, as the desktop is no longer accessible):

Basically, I was trying to get to safe mode to deactivate a graphics card (not important, as I never got the chance to do this). I tried restarting a couple of times and pressing F8, but instead of taking me to the boot menu, the screen simply went black (note that when starting my computer up normally, it works fine).

Thinking this was just a problem with the boot menu, I started my machine normally, accessed msconfig, and checked the box for Safe Mode under the Boot tab. The plan was to change this back once I was in Safe Mode and had made the necessary changes.

HOWEVER, now, every time I boot up my computer, it just goes to a black screen (my monitor actually just turns off, because it's not getting any signal). The computer's on, but apparently not displaying anything. And I can no longer boot in normal mode, because I changed the boot menu to always use safe mode.

Thanks for your help; any ideas on how to resolve this issue would be GREATLY appreciated

A:Black screen when accessing Safe Mode or Boot Menu

Hi and welcome to TSF you might try a start up repair Startup Repair: frequently asked questions

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Hi, this has happened on 2 computers, after playing a game or just going for a quick chat onto a game's linked server.

The first computer is a HP m8247c with legit Vista. I wanted to give you a link for the specs, (sorry, I'm writing this on my cellphone, and I can't select and copy the specs from the site). As a newbie, I am not allowed to give you the link, but it's easy to find, although I don't think it's necessary to have the computer's specs to be able to envision the problem. The second computer is an e-machine, built up a couple of years ago and running on legal XP.

My 13 years old son used to play an online game, Teeworlds, a couple of times per week. Our home computer operates on Windows Vista, with Avira Antivir for the security.

The last time he played that game was the last time the computer worked. I tried to ask him what had happened, but he couldn't tell me. Then, a similar thing happened with a second computer... That refreshed his memory. For what he remembers now, the next time he turned our computer on, he clicked on the Teeworlds icon, clicked run, then a blue screen appeared with lots of writing on it about memory transferring to hard disk and a lot of numbers at the bottom of the screen. He then force closed it by pushing on the power button. At the next restarting, he couldn't get further than the HP home screen, not able to get into Windows, and then the screen turned black, with only the ... Read more

A:Black screen (of death?) on 2 computers, no way to boot in safe mode

Are you able to boot from a CD?

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Answer Match 79.5%

Hi there, thanks to everyone who offers help on here to all us 'non-techies', if anyone is able to help me with my problem it will be much appreciated.

O.K..... where to start.... at the beginning I suppose.... it became obvious about a week ago that my computer (not this one) had a virus as I was being misdirected to different websites, so I decided to download some free Norton Anti-Virus. I then ran a scan but it was obvious that it hadn't installed properly, due to the virus on there no doubt. I then tried to visit numerous anti-virus websites but was blocked from all of them, so I accessed them from this computer, downloaded the anti-virus scanners to a USB stick and transferred them over to the infected computer.... some of them ran but found nothing, some of them didn't run at all, but the AVG one ran and found 4 viruses, but said that it couldn't heal / disinfect (I forget the exact term used!) them.... so I kept on trying other downloaded virus scanners in the hope that one of them would find and destroy whatever was causing the problem. Now here's the real problem.... I was about to try another virus scanner in safe mode but when I went to msconfig and selected safe mode with networking.... 'restart'.... my computerrestarted but will not allow me to get past the safe mode screen. I turn off and on, but all that comes up is the safe mode black screen with the cursor that can be moved. If i try Ctrl / ALt / Delete nothing happens.... if I try Ctrl / Shift / Esc (I s... Read more

A:[SOLVED] Safe mode black screen, but no task manager.

When you get into the Windows Advanced Operations Menu have you tried using any of the other options? specifically Last Known Good Configuration?

Do you have a Windows CD or a restore disk that might have come with the PC?

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Answer Match 79.5%

I just barely started having this problem when I booted up my computer yesterday morning. No log in screen, just a black desktop with missing items and the mouse's arrow cursor on top. Now, the interesting thing is, I've looked this up but I can't pinpoint something similar, as others' BSODs seem to vary. I'm asking for help specifically because I don't want to do something(treat it via a certain way) unless I'm sure of what my problem is. Most I've read have the BSOD, but if you Ctrl+Alt+Delete, you can enter tasks, even surf the internet. Mine doesn't do that. I've tried(task manager DOES pop up, but as soon as I try to start a new task, what ever I do, be it browse folders or open Internet Explorer, nothing is executed).

Aside from that, thinking it might be virus related, I tried to boot up in Safe Mode, and Safe Mode DOES work to some extent. I CAN use the internet(I'm currently doing that), the desktop, while black, has all the right icons, just large in size. Every window I open(be it folder or internet related) is also considerably larger than normal(of course, there's other things I can't do because it's in safe mode). While in Safe Mode, I scanned for any potential viruses, ran CCleaner, and everything appears to be virus free.

Here's a screen of my Safe Mode with Networking:

I'm more than glad I'm not suffering the same thing that others have been(Safe Mode not working), but it is kinda annoying. I don't think I downloaded anything in particular. I think th... Read more

A:Black screen of death, but all forms of Safe Mode work!

Have you scanned for viruses and spyware? Try a clean boot. How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista

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Answer Match 79.5%

Hey everyone!
Sorry if I'm posting in the wrong place - not sure what exactly is wrong!
So my computer was working - I was playing a game when the system just froze up. I manually restarted and once I got to the Windows XP logo screen (where the blue dots go running across in that little bar underneath), the computer just stayed on that screen no matter how long I waited. I've restarted several times and still keep getting stuck on that screen.
I tried going into safe mode to see if I could maybe do a system restore or just look to see if I could figure out what's wrong, but all I get is a black screen with "safe mode" in all four corners of the screen and my mouse cursor. Same thing when I try to go into VGA mode.
I'm wondering if my video card died? The computer runs fine if I'm just doing normal things like watching a movie or just surfing the Internet. However, I'll play a game and often times it'll do the freeze-up thing and I'll have to restart. But every time that has happened, the computer started back up normally - until now. Any help would be appreciated. Thanks so much!

A:Hanging at Windows XP Logo Screen - Black Safe Mode

Do a WinXP Repair install. It repairs critical files and does not erase personal data. Go here ... .

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Answer Match 79.5%

My Father was watching a video and since then the only thing on his laptop is a black screen with a white cursor. Pressing control alt delete brings you to the usual screen where you have options to start task manager, restart/shut down the computer. Starting the task manager simply brings you back to the black screen with the white cursor. Selecting to restart or shut down the computer will briefly show the desktop while it's either shutting down or restarting. Which leads me to believe that the black screen is something running, possibly related to the video that he was watching, that won't release 'focus' for lack of a better word.
I've tried starting the laptop in safe mode and it successfully starts in safe mode with or without networking, but immediately shuts itself down. I haven't tried safe mode with command prompt.

A:black screen with white cursor safe mode not an option

A white blinking cursor on a black screen usually means the computer is looking for an operating system to boot from, and can't find one. You say your father was watching a video on the computer. Was it a DVD? Many times, computers are set to boot from the CD/DVD player first, and if a movie or music disc is left in the CD/DVD tray, the computer will try to boot from it. And of course, it can't. Check there first.
If that's not the case, and he was streaming a video over the Internet, you will have to run some diagnostics on your hard drive to determine what the problem is. It could be a bad cable connecting the hard drive to the mother board, it could be corrupt/damaged system or boot files, or the hard drive may just be dead. What kind of hard drive is it? What make/model of computer? What operating system?

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Answer Match 79.5%

Hey, i have absolutely no idea what to do here, after having my Acer Aspire 5920G laptop for about 2months now, i came to installing SP1 for vista finally (i have no idea if this is whats causing the problem, but it was the last thing i installed), well after coming home, and finding the laptop to be relatively hot, i try a log in and it goes through 'logging in' and then gets to a black screen, with only my cursor available. I tried starting it in safe mode when it gets to the options menu after bootup (it doesnt turn off either) and when it loads i find myself with a black screen, 'safe mode' in every corner. I tried bringing up task manager, because the ctrl alt dlt vista screen does show, and it wont load, i get the cursor showing its loading, but it doesnt appear. (I thought i could add explorer.exe if it wasnt showing in pros)
Im real stuck here guys, it has some important work on it, and i have no vista disk to restore it that way. Any help would be much appreciated.

A:Wont login/shutdown - safe mode black screen

edit: cmd safe mode works, but i dont know how to fix it from there.

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Answer Match 79.5%

I have scanned through the other posts and the closest thing that I could find to my problem seemed to involve a video card going kaput. I'm just hoping maybe one of you can confirm this for me before I take my pc up to the repair shop and they try to sell me something I don't need.

So, here's what is going on. Yesterday my Dell Dimensions (2500 I think?) was working just fine. I noticed the fan was running for quite some time so I got up to check and just as I suspected virus scan was performing a scan of my system. After the scan was completed I exited out of virus scan and figured the fan would stop running shortly. A few hours later I notice the fan is still running, so when I go to check my pc all I see is a black screen. The button on my monitor is flashing between yellow and red, so I restart my monitor and the test page comes up. It says my monitor is working and to check pc connection. After that I manually restart and the windows logo comes up but then we're right back to that black screen. I am currently in safe mode with networking which is obviously working just fine.

Now -- about two weeks ago the monitor that came with this system died. I snatched an older monitor from a spare pc in the house and attached it to this system. I don't know if that has any bearing at all on the events that have taken place but I wanted to let you know that I had infact made a change recently.

Thanks in advance for your help.

A:Solved: Black Screen on startup BUT Safe Mode works

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Answer Match 79.5%

I'd really appreciate some help - for some reason my setup now won't get to the login screen, I get the green progress bar and (c) Microsoft, but no windows logo, then a black screen. When I restart I get taken to a screen telling me windows didn't start correctly, and to either launch startup repair or start windows normally. If I choose repair I eventually get a message saying startup repair cannot repair this computer, with the problem details showing:
Problem event name: startuprepairoffline
Signature 1:
3: unknown
4: 21200435
5: autofailover
6: 8
7: norootcause
Os version: 6.1.7600.
Locale id: 1033

If I choose to boot normally I go to the same black screen. I am unable to press f8 to boot in safe mode because I always get taken to the "windows failed to start" screen first. From the system recovery screen I can launch the command prompt, and from there have run chkdsk which had no effect. I've also started notepad and have seen that my drives seem to be working okay. At some point I do remember seeing a message saying the problem was due to system configuration changes - I haven't changed the configuration but have tried disconnecting usb devices.

I'm stuck and would appreciate any help at all, have no idea what has gone wrong but did read something about it being related to login IDs...

A:Black screen before login, can't go to safe mode, repair unsuccessful

Hello OD33 and welcome to the sevenforums. I know what you are going through I had a lot of black screens and turned out to be a very nasty virus.

1. Since you can get the command prompt try this and see if it helps.

2. Go to your command prompt and type this, make sure you right click and run it as the administrator: sfc /scannow and let it run it might be awhile before it will finish. There is a space between the sfc and the forward slash. I don't know if you can download a tutorial or not but I will attach it any how. The sfc /scannow can repair a lot. After it has run it will come back with errors so run it 3 times if possible. Click the link.

SFC /SCANNOW Command - System File Checker

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