Tech Problem Aggregator

how to fix Adobe Illustrator configuration error?

Q: how to fix Adobe Illustrator configuration error?

couple of times faced with the Illustrator crash and failure to start. Configuration error "Error 3". While trying to fix, found that somewhere lost file "c:\Program Files\Common Files\Adobe\Adobe PCD\pcd.db" (I am talking about Win XP). Tried to clean a temp folder, but this did not help. Scanned for viruses, all clean, as said antivirus. Reinstalling did not help in the matter too. I know i lose sight of something important and i need an advice.

A: how to fix Adobe Illustrator configuration error?

howdy and welcome.

I do NOT use Adobe Illustrator, but there are tons of people here who do. One thing I dug up in my digging was; have you taken a look there yet?

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Answer Match 76.02%

Hi, i'm new here and I have a major problem. My adobe illustrator has a runtime error:

runtime error!

program: ...trator CS\support files\contents\windows\illustrator.exe

this application has requested the runtime to terminate it in an unusual way. Please contact the application's support team for more information.

Now, i'm not sure what a runtime error is, but usually it goes away. This time, everytime I try to start illustrator (CS), it errors on me.

I read somewhere (when I googled it up for help) about people solving their runtime error problems through Hijackthis, but I had no idea what it was so I stayed away from it.

Can someone please help me?

A:Adobe Illustrator CS Runtime Error

If you think that you have been hijacked then go to the Security Center here at TSF and click on HiJackThis Log Help and read the sticky "Please, Read This Before Posting a HiJackThis Log.

5 more replies
Answer Match 75.18%

Okay gang, I am running Windows 7 and I keep getting an error message when trying to export Adobe Illustrator CS4 files to a PSD. It tells me I do not have enough memory. The files have ranged from 713 KB to 9MB. And I cannot export them when I make changes to the files even though the same files have been exported previously.... I cannot get an answer form Adobe....go figure....And I am at my wits end....I have design schedules and deadlines and need to resolve this. AI also shuts down on its own...It opens the screen just about comes up and it shuts down. I have to restart my computer.

I have
Intel Core2 Quad CPU [email protected]
TB hardrive

My computer guru's at Computer Works built my machine, updated my OS, drivers etc. so I didn't do it all on my own.

I am going crazy! CAN ANYONE HELP?????

A:Adobe Illustrator CS4 shuts down and has memory error

I hear the same complaints constantly from my wife about illustrator CS2.

Try this:
Rename your AIPREFS.AI file to .save and try again. Works every time.

2 more replies
Answer Match 70.14%


I am relatively new to graphic design and imaging, but I have a question regarding my use of Adobe Illustrator CS3 and Adobe Photoshop CS3.

I have designed a logo in Adobe Illustrator CS3, and saved it as both an ".AI" file and an ".EPS" file.

Now, when I open the ".EPS" file in Adobe Photoshop CS3, it appears that the bright cyan (it's a white logo with one of the characters in bright cyan) is duller than what it seemed to be in Adobe Illustrator CS3.

Does anyone know why this would be, and what I can do to stop it?

Any help is greatly appreciated.

A:Solved: Colour Difference/Dullness Between Adobe Illustrator & Adobe Photoshop

14 more replies
Answer Match 69.3%

On 9-June-2012 our Dell XPS 8300 started getting the BSOD when trying to open Adobe Illustrator or Adobe Contribute. From January 2012 through 9-June we have had no trouble with Adobe. We have not added any new software or hardware around the 9-June timeframe. The ONLY time we get the BSOD is when starting one of these two products. We never get the BSOD at other times. We DON'T get this error when we start Adobe Photoshop. On 14-June I installed the latest video driver, but that did not help. I have run chkdsk /r /f and memtest and I have tested the video memory.....all without errors.

I've attached all the files I believe you need.

PC Information
Model Dell XPS 8300
OS Windows 7 Home Premium (service pack 1)
Ram 12gb
System 64 bit
Video card Nvidia GeForce GT530

This machine was purchased new from Dell in January 2012 and put into service.

Thank you in advance for your help!

This is a business computer (my boss's) and help would be great! I have run out of ideas on my own.

A:BSOD when startup Adobe Illustrator or Adobe Contribute

Problem Devices:
DW1501 Wireless-N WLAN Half-Mini Card PCI\VEN_14E4&DEV_4727&SUBSYS_00101028&REV_01\4&AA4FEAE&0&00E0 This device is disabled.
Is the above disabled device intentional? If so, why?

Please enable the above device and update its drivers from the Dell support site.
Problematic Software:
Start Menu\Programs\PC Tools Registry Mechanic Public:Start Menu\Programs\PC Tools Registry Mechanic Public
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to Optimize Windows 7.
The following drivers should probably be updated:
BrSerId.sys Sun Aug 6 19:51:11 2006 (44D69C8F)
BrUsbSer.sys Wed Aug 9 06:11:02 2006 (44D9D0D6)
wdcsam64.sys Wed Apr 16 02:39:08 2008 (4805BB2C)
adfs.SYS Thu Jun 26 14:52:37 2008 (48640195)
All crashes point to your Acronis Virtual Disk Storage Filter driver. Make sure you have the most up to date version of the Acronis software. If you do not, uninstall your versi... Read more

7 more replies
Answer Match 63.84%

Hello GUYS!
Hows all?

I'm new user here. Wanted to know if I can get Adobe Illustrator (free version).


A:Adobe Illustrator

You can get the trial version here:

7 more replies
Answer Match 63.84%

I do tons and tons of scale sketching of vehicles, cities, worlds, platforms, and other things for my RPG group, but what can Illustrator CS3 be used for? I cant seem to understand it's tools and what is it's purpose? Is it better suited to do outline drawings and scale drawings of things?


A:What can one use Adobe Illustrator for?

5 more replies
Answer Match 63.84%

i have a simple question. is there a disk shape in illustrator? i need to make one and i am having trouble making it perfect. Thanks

A:Adobe Illustrator Help!!

Disk as in ... a circle?
Try the elipse tool (under the rectangle tool). Shift and draw to constrain to a circle or double click with the tool on the canvas to input the size numerically.

3 more replies
Answer Match 63.84%

I'm novice.

I've Adobe Illustrator 9.0

How do I center the icons and print it out on the document correctly?

Can I print the same document at the J.C. who has adobe Illustrator 10 and then I've my older version 9.0 Can I change something at my place again?


A:Adobe Illustrator ?

May want to check this out.

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Answer Match 63.84%

Hi to all,

My friend has just purchased Adobe Illustrator 10, but she cannot open my files that are prepared with the Adobe Illustrator 9.
Seems that it is not backward compatible. Can it be??? Or is there a way around it ??

I need your advise please

A:Adobe Illustrator 9 & 10

12 more replies
Answer Match 63.84%

Everytime i open Illustrator on my computer it shows me this error. Anyone know why? i have uninstalled and reinstaled CS3 twice now and it still hasn't done anything.


A:Adobe Illustrator CS3

Mac or PC?
Usually this is a hard drive or memory error. Does everything else work all right?
Is it your CS3 registered to you on that computer?

7 more replies
Answer Match 63.84%

WIN XP English
Adobe Creative Suite

Hello, I'm using Adobe Illustrator CS. I have a problem with fonts. When I use the greek fonts that i have install in my computer, the fonts does not appear correct. (I get only question marks instead of letters, just ???????) Whereas when i use this fonts to write in english i don't have any problem. At the other programs that i have in my compiouter i don't have the same problem, only at illustrator. What's going on?
P.S Got the same problem with Illustrator 10

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Answer Match 63.84%

i have installed the adobe cs4 illustrator , but when begin the initilizations stops working! I have 2gb ram and os windows 7
Also Adobe Bridge and everything else that installed with adobe works fine, only the illustrator can't start up!

A:Adobe illustrator cs4

Hi eirini13

First thing to try is right click on the shortcut or .EXE file and select run as administrator.

If the software works under Administrator rights you have a permissions problem - I have seen similar issues with other Adobe software.

You will need to discover what file or folder is causing the issue although the easiest solution is to Take ownership of the Adobe folder in program files and then add full controls for your user name to the folder permissions.

This can also happen with the adobe folder in the c:\Users .... Roaming....adobe

These glitches are not always present but sometimes a bad install can happen

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Answer Match 63.84%


Some History: I ran Secunia Online Software Inspector as part of another Topic related to clearing up some malware. I got a message that i needed to update Adobe Reader 7.X. When i hit the link, it gave me a Windows Installer error message: The upgrade patch cannot be installed because the program to be updated may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be updated exists on your computer and that you have the correct upgrade patch. I verified that Adobe Reader 7.X was in my program files. Tried to delete it there and also in Add/Change progams, but got an error message...Error 1327. Invalid drive: h:\. I was refered to another topic that discussed remapping registry/drive assignments, and I found that there were a few items that were mapped to drive H which i changed to drive C. This resolved my issue and i was able to download and update Adobe Reader 9.1, the latest version.

However, when i tried to use Adobe Reader 9.1, I get the following error message:

" This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem "

I've tried uninstalling, reinstalling v9.1 and also reinstalling v.8. I continue to get the same error message. I'm not sure if I created a problem when I redirected the drive mapping as mentioned above.

I've also noticed a lot of Error lines in my Event Viewer / Systems.

Any sugg... Read more

A:Adobe Reader - cannot launch, application configuration error

I'd say ditch Adobe altogether and try Foxit Reader better and less bloated

8 more replies
Answer Match 63.84%

I am using Windows 7 professional.  I have Adobe Acrobat Professional XI, Photoshop CS6 and Lightroom 6 installed.  When I try to run them I get this message: 
      Configuration error:
      Please uninstall and reinstall the product.
      If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
I have uninstalled, reinstalled, google adobe support.  Nothing is helping.
Any ideas?
Thank you.

A:Adobe products quit working-Configuration Error

I now notice that if I open these programs as administrator they work.
Anyway I can change them to work as I usually log in?

0 more replies
Answer Match 63.42%

I have a very old version of the Adobe products listed (version 5 I think). Can I upgrade these to the newest version or do I need to upgrade to another version before upgrading to the newest, which I think is CS? This is for the PC.

A:Adobe Illustrator and Photoshop

10 more replies
Answer Match 63.42%

I have just downloaded it (Adobe Illustrator CS2), so this is very confusing for me. I want to know how I import my brushes that I've downloaded. I checked the help but I couldn't find anything for it. Thank you

A:Solved: Adobe Illustrator CS2


I am assuming that the brushes have the .ai extension on them.

Go to My Computer>Program Files>Adobe>Illustrator CS>Presets>Brushes.

Place your brushes into the relevent folder.

Remember that they will not work until you open Illustrator after putting the brushes in there.

If they are not .ai brushes, then I am not sure what to do with them.

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Answer Match 63.42%

I am sorry is such question already exists here, but a do not found it. So the question. Installed CS. Works only a few minutes, and then interface elements disappear, the screen is white. Maybe my comp is weak for CS? AMD Duron 1100, RAM 256-32 video. What do you think, what's the problem?
Found this somewhere: Said a thousand times - install either CS CE or install a patch on a common CS. Is it true? What sort of patch i need to install then?

A:Adobe Illustrator does not work

Hi and welcome to SevenForums,
I'd personally contact Adobe support for the issue,
And or uninstall/ re-install illustrator,

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Answer Match 63.42%

I have recently upgraded from Adobe Illustrator 10 to Adobe Illustrator CS (for PC)

One thing about AI10 that I hated was that whenever I closed the image, and re-opened it, my printer was no longer setup nor did it have the correct page size (in the printing setup, not the bounding box)

So I expected that to be fixed with AICS.

Not even. It is worse! Now I lose all of that information just after I print, even if the image remains open.

I have looked for a patch to no avail, and I'll be darned if I am going to spend another $500.00 for the next upgrade (which they assure me that they have fixed)

Does anyone else have this issue? Is there a patch?

A:Solved: Adobe Illustrator CS

16 more replies
Answer Match 63.42%

api-ms-win-crt-runtime-l1-1-0.dll is missing. This keeps popping up when i toubleshoot why illustrator wont install. I download to fix the problem but its saying: Another version of this program is already installed how do i fix this

A:adobe illustrator won't install

Uninstall the existing version of Microsoft Visual C++ first, then install the version you've downloaded.

2 more replies
Answer Match 63.42%

ok ive searched google lol and havent had any luck.

i have adobe illustrator CS and the fonts dont show up under the drop down menu anymore. but they show up just fine in photoshop 7.0 ive tried doing the services font cache disabling, deleting the LST file in illustrators folder. any other suggestions??


A:Adobe Illustrator font help

Illustrator CS what version? (5, 6 etc) Try this: Fonts don''t appear in the Font menu (InDesign 2.x, CS, and CS2)

3 more replies
Answer Match 63.42%

Hi pls! Help me.. When I double click the "setup" application, it opens then it exits by itself..within 2seconds =(

Pls help me solve this problem. I desperately need to have an illustrator in my computer because I have projects for it

A:Adobe illustrator cs3 setupfailure

any error messages

are you running this from a cd?

2 more replies
Answer Match 63.42%

I have just installed Adobe CS4 Master edition,

Whilst Indesign and Photoshop work perfectly- Illustrator wont open!

When I click on it the loading screen comes up for a few seconds and then dissappears- the program never loads...

Help would be greatly appreciated- i am currently going mad, thanks

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Answer Match 63.42%

I am looking for a free program that will let me open a company logo that was created in a Adobe Illustrator program. Does such a free program exist?
Please help.

A:Adobe Illustrator Alternate

Do a google search for The Gimp(Gnu Image Manipulation Program). It's free, and has gotten a good rap from a couple of graphic designers I've spoken to. There are others, but the names elude me now.

Be sure to tell us how it worked out

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Answer Match 63.42%

Hi everyone
I create and supply floor plans for estate agents and have come across a small problem, one of the companies that I supply for is asking for WMF files between 80 and 150 kb, however when my completed floor plans come back from the CAD company that I use they're already approximately 180 kb, I can edit the floor plans in Illustrator and re-export them as WMF files but can't find any way of reducing the size of the files, If anything they're larger files after I've eported them from illustrator. Someone suggested trying software called Metafile companion but that is Windows only and I'm a Mac user.

I run OS x 10.4.10 and use Illustrator 10

any advise would be most appreciated


A:Adobe Illustrator WMF files

I don't think you'll be able to reduce a WMF much from within Illustrator; there aren't any export options and WMF files don't even save bezier curves (unlike EMF files).

However, you can make sure that there are no colours in the plans (grayscale) and any hidden/unused paths are deleted.

It wouldn't hurt to run thru the 'Delete Unused Panel Items' action - though this didn't affect the file size of the (admittedly small) test files I made, though they were all much smaller than the dwg files.

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Answer Match 63.42%


I took some pictures from my camera and then tranfered them to Adobe Illustrator 9.0 with the words but I can't get the anchor point and plus I clicked on the wrap from the type tool but I can't highlight the wrap tool. I looked at the teacher's pictures that has anchor point. Can anybody help me ?

A:Adobe Illustrator problem???


When you say you can't get the anchor point, are you getting any errors, or is it just not working?

Which version of Windows are you running?

Are you wanting the words in an arc, or similar? If so, have a look at this:

Wrapping only works with blocks of type. Draw a square, take the Direct Select tool and move the lower left corner over about the angle you want. Then take the text as a block and insert it into the block. By using hard returns at the end of each line make it fit into the block.

The text needs to be in a container, and the arc on top of it needs to be a closed path. Position the curved part where you want it to go, select both the curve path and the text block and apply Type - Wrap - Make. You can now use the Direct Select tool to fine tune the curve.
Really need more details.



1 more replies
Answer Match 63.42%

This problem started when Adobe Illustrator CS 8.0 would close right after it opened. She uninstalled Adobe Illustrator CS, and reinstalled it. Now it comes up with an "An Unknown Error Has Occured" and won't save as an AI file. It does save as PDF file though.
Running windows XP

A:Adobe Illustrator CS 8.0 won't save


Try this first, delete the preference file in Illustrator located here:
Under Win XP and Win 2K, the file will be located in:

%systemdrive%\Documents and Settings\~username\Application Data\Adobe\Adobe Illustrator [Version].

or you can do it here:

It is also possible to delete the preferences by holding down CTRL+ALT+SHIFT(Win)/Shift+Control+Option+Command(Mac) whilst starting the application and responding 'Yes' when prompted (but you do have to be really quick to do so.

If this don't work, then do this:

Un-installed again Illustrator, and delete all Illustrator files left in your computer, then re-install Illustrator.

Good luck

2 more replies
Answer Match 63.42%

I asked one of my friends to download adobe illustrator CS2, amazingly he downloaded a non-english version. I cant seem to find out what languagae its in. Perhaps in german (because the zip file was of 424MB and 424 was of german version only)
Anyways here's the screenie to help you out.

Is there anyway by which I can convert the "German" version to english version, because I dont want to download the 398MB file(english version) again

A:Adobe Illustrator problem

7 more replies
Answer Match 63.42%

I've Adobe Illustrator 9.0. I've 5 of the clipart and put them on Adobe Illustrator but Which do you like for saving Al or PDF or Eps?


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Answer Match 62.58%

I have borrowed a program from a friend who has lost the original packaging. I have attempted to install the individual programs manually and have managed to unzip a couple and find their relevant serial numbers. The program I really need is the one which I cannot locate the serial number for. It will unzip but I cannot complete installatiion without it, any ideas how or where I may find the number, thank you.

A:Adobe Illustrator Serial Number

You could find out the serial number by purchasing a legal copy of the software.

3 more replies
Answer Match 62.58%

Most programs on my Adobe CS3 work just fine in Windows 10, but I'm having problems with Illustrator. The program will run, but I get an error message every time I try to open a file or start a new document. My error message says "The program has stopped working" and it forces me to close the program.

I've tried restarting my computer, uninstalling and reinstalling the entire Creative Suite, and filing a compatibility report, but nothing has worked so far. My mom is using the same user certificate on her Windows 10 machine and it works perfectly, but I haven't had any luck with my computer.

Any ideas about what I can do?

A:Adobe Illustrator CS3 won't open files

So Photoshop works OK. Maybe it is file association problem?

4 more replies
Answer Match 62.58%

HelloEarlier I open my computer and open 2 applications like Photoshop and Adobe Illustrator, after few minutes of editing in Illustator my computer shut off and went to BSOD. I restarted and it shows this exact message "One of the files containing the system's Registry data had to be recovered by use of log or alternate copy. The recovery was successful."I can't open my Illustrator anymore and also my NOD 32.

A:Adobe Illustrator failed to open

Is there a fix on this error?

12 more replies
Answer Match 62.58%

Does anyone know if their are add-on packs for symbols out there?

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Answer Match 62.58%


I would like to transfer my Adobe Illustrator license from my PC to another PC. But, when I proceed to deactivate the license from my PC, I got the error "Deactivation for Adobe Illustrator CS3 was unsuccessful. You may continue using Adobe Illustrator CS3 on this computer".

I have tried to contact the customer service number: 1-800-945-9120 but the response that I get is "The number you have dial is not in service".

What should I do? Or, which number can I contact?

FYI, I'm from Malaysia and my PC's OS is WindowsXP.

Thanks in advanced.

A:Adobe Illustrator Deactivate Failed

I'm not sure which area you would call. Pacific locations provide the following numbers if any of these help you....

Australia: 1 800 504 971
New Zealand: 0 800 447 414
Hong Kong: (800) 962-234
Taiwan: 0080 163 1314
Korea: 82 2 563 2555

I can only recommend contacting Adobe in this case.

2 more replies
Answer Match 62.58%

Hi,I've got a problem with my Illustrator. Yesterday I've been drawing the picture as usual. But today I can't open this file again. One interesting aspect is that other files are opening well. File is not so big. Everything was ok. I mean there were no errors, shot downs and so on. But it's fact. I can't open it today. So please help me to solve this problem.

A:Adobe illustrator file corruption.

Try restarting your PC then try again.Try opening a backup copy of the file (you did make backups of your work didn't you?)There's a good chance the backup copy will be okay.

3 more replies
Answer Match 62.58%

hi, just noticed my toolbar is missing in illustrator. i've already tried all the workspaces.

A:toolbar missing adobe illustrator cs4

Have you looked at the very bottom of the window dropdown to see if tools got un-checked?

2 more replies
Answer Match 62.58%

I run CorelDraw x6 vector graphics package, or I did.
I can still start the program but when I do new or load existing I just get the hourglass.

I tried downloading the trial of Adobe Illustrator. It will start but again hangs on new document.

I am guessing both packages are calling a Windows or Nvidia dll, but then, I like Borderlands 2 so what do I know :-)

A:Coreldraw AND Adobe Illustrator hang

Update your System Specifications with Speccy, and then copy this information into your System Specifications: Go to your UserCP, and then select Edit System Spec in the left pane. Copy the information from Speccy into the required fields. These System Specifications will then follow your every post.

1 more replies
Answer Match 62.58%

Hey everyone.

I'm trying to convert some BMP or JPEGs into a nice vector. I've been reading around and it seems like auto trace is the function I want however I'm unable to find that tool in Illustrator. Can anyone help guide me to where this tool might be a maybe a quick overview/tutorial on how it works or an external tutorial?

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Answer Match 62.58%

Can someone please tell me how to re-install a trial version of Adobe Illustrator? I had a trial version for 30 days but after 2 days it expired. Have tried re-installing of course but it does not work.



A:Adobe Illustrator Trial Version

Have you tried downloading it again?

3 more replies
Answer Match 62.58%

I'm using Adobe Illustrator CS2 and vectorized a file for a friend who is using a Gerber Plotter to cut some vinyl images with. She is using Gerber composer, and admittedly knows little about it. I have sent her files in the past with no problem, but this particular file is coming out as though a lot of anchor points are missing, if that makes sense. It should have fluid lines and curves, but instead the cut-out is choppy and pointed. I have tried sending this in *.ai format, as well as *.eps and *.pdf. Any ideas?

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Answer Match 62.58%

I moved a graphic when I saw the frame I tried to delect the frame but it doesn't errase it. I moved another graphic when I saw the frame again. Can anybody help me?

A:(Resolved) Adobe Illustrator problem?


Which version do you have? There are some updates available:

When you say:

I moved a graphic when I saw the frame I tried to delect the frame

Are you exporting an image? Whats this frame?



3 more replies
Answer Match 62.58%

As soon as I open Illustrator, it shuts down. I have read several threads that mention this problem, and how to search error logs for the codes, which I have done, but none of the threads mention a fix for the problem. Any suggestions would be much appreciated. I just installed CS5 and am really looking forward to using Illustrator (the main reason for my getting CS5 in the first place).

A:Adobe Illustrator shuts down immediately-please help!

This may or may not help.

Adobe - Adobe Creative Suite Cleaner Tool

I'd suggest running the Adobe cleaner tool and if necessary try reinstalling your Adobe software.

1 more replies
Answer Match 62.58%

I have a major Windows problem, I really hope for some serious help here...

I downloaded the windows 2000 pack 4 update and after I restarted all I get is the blue screen with the memory dump procedure of the
I entered by safe mode and uninstalled it. Everything is back tonormal now Adobe Illustrator doesn't work at all now. It opens and takes like 8 minutes to do so and eacg command takes about 5 minutes to respond. It's a vector program.
I tried reinstalling it, but with no luck.
Anyone has any clue what I can do.


Thanks I really appreciate any help here.

A:Kernel_Dump / Adobe Illustrator not working


1 more replies
Answer Match 62.58%

I was trying to install adobe illustrator cs 2. Everytime i get error 1335 " is corrupt. I tried copying to the hard drive and installing and even disabling the anti-virus = same problem. Anybody had the same problem? solutions?

A:adobe illustrator cs2 installation problem

Got this off the web-----

This is a Windows Installer error that can occur for different cabinet file names located on the installation media (usually a CD). This issue can be caused by a dirty CD-ROM disk or CD-ROM read issues. This issue can also occur if the installation files are corrupt.

If the suggestions in this article do not resolve the error, the files may have been corrupted. If this is the case, your software vendor should be contacted to get a new or updated copy of the installation files.

One or more of the following suggestions might help with this issue:

Reboot the machine and try the installation again.
Clean the CD-ROM. Use a soft cloth to gently clean the disc.
Run the install locally by copying the installation files to your local hard drive.
Using Windows Explorer browse to the location of the installation files. For example, if the installation is on a CD, browse to the CD-ROM drive:
Copy all the contents of the installation location.
Temporarily paste them to a location on your local hard drive. For example, the Desktop.
Run the install file, for example, setup.exe or install.exe.
Install the Windows Installer Engine.
Glossary Terms

3 more replies
Answer Match 62.58%

Hey Everyone,

I can' run illustartor cs4 on my pc on windows 7-64bit,when i try to open the program it opens then quickly it shuts down and before this it was working good then it goes as this

Wish To Have A Solution For This Soon

A:Problem In Runing Adobe Illustrator CS4

Quote: Originally Posted by spyboy206

Hey Everyone,

I can' run illustartor cs4 on my pc on windows 7-64bit,when i try to open the program it opens then quickly it shuts down and before this it was working good then it goes as this

Wish To Have A Solution For This Soon

Hi spyboy this can be caused by a couple of things. type event viewer in search. go to the windows log>application tab. look for errors (they have red in the left column) that say app hang, app crash, and included CS4. they will have an event ID associated with it. we need the event id and the source code. I suspect your event ID will end up being 1000 and the source 100.

Let us know

Kenn J++

6 more replies
Answer Match 62.58%


I am trying to limit my document to two colour swatches. How can I do this while still keeping all my other colours (making them editable) but making the image visually made up of only the two colours I want when finally printing


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Answer Match 62.58%

Every time i open illustrator the menu bar does not show or the gray background. (see attached:: the pink bunnies are the desktop lol and the program is fully open but there is no menu bar only windows from the program.) I tried to reinstall illustator but it did not work. It worked before but i have no idea what caused this to happen. I have other adobe programs and they work fine. If anyone knows a solution i would be very greatful!! thank you.

A:[Resolved] Adobe Illustrator Problem

nevermind i solved it, delete alprefs and it comes back. Woo! thank god.

1 more replies
Answer Match 62.58%

how, or can i fix damaged AI file what give following error.
Acrobat PDF file format is having difficultis . The file is damaged and could not be repaired.


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Answer Match 62.58%

Hi, and thanks for taking the time to read this and hopefully help me with this problem.

I am working with Adobe Illustrator. I would like to know if there's a way to crop something out of a drawing, and change the bounding box to cover only the part remaining.

Say I have an eps file which is a drawing with text way down at the bottom of the page. I cannot select the text to delete it, because it is all grouped together with the drawing.

What I want to do is crop or cut the text out, so that only the drawing remains. I can cover the text with a rectangle but then when I place the drawing, the bounding box has a lot of white space at the bottom.

I've searched the help menu, but the directions for cropping are very unclear. Thanks for your help.
Best regards,

A:Adobe Illustrator -- changing the bounding box


Moved you over here, as you may get more responses


2 more replies
Answer Match 61.74%

Hello Forum!

I am trying to use Adobe Illustrator and I am just about ready to give up. This is my first time, so I have some patience but it is running thin.

I am trying to use the magic wand tool to select an area. As this video I made shows, it does nothing when I select on the magic wand. I try to use the lasso tool first, but that does nothing as well:

On Adobe's web site, there is an ***** with a radio announcer's voice walking through the steps but I do not have any of the results that he has and I do not know why:

He throws out "Adobe Illustrator is an Object Oriented software...." as if this is something new. Who is he trying to impress. Not me. The guy does not seem to be a real user of Adobe Illustrator and is only making the video to satisfy Adobe's desire to have a few tutorials in existence. It is disappointing. I think there are steps that this guy leaves off that clearly I need if you look at my video first.

Can you help?

A:Trying to use Adobe Illustrator Magic Wand tool

Unfortunately I don't have experience with Adobe Illustrator. The program I work with has layers. If the layer with the object is not selected, the wand will not select correctly. I am confused as to why there is an object on the left side that looks as if it is selected. But yet you are trying to select an area on the right side.

5 more replies
Answer Match 61.74%

I recently had a graphic layout done by a third party, I previewed the file (.jpg) online although low resolution it was fine for the web.
Now I received the hi-res Adobe Illustrator files on CD and the layout is fine but there are about 5 embedded-linked images in the layout and they are jagged.
I tried the Sharpen>>>Unsharp Mask filter but it didn’t help much.
Am I missing a setting in Adobe Illustrator that needs to be set to show the files correctly?
Any suggestions???

A:Adobe Illustrator - Jagged embedded images..need help

Welcome to TSG.

It sounds like they were raster files that were too small and converted to vector with jagged edges. You might look in the help file for “aliasing” as it is “anti-aliasing” that smoothes out jaggies. If the files they are linked to are raster files you might be able to improve them by adding anti-aliasing to the conversion. If they are already vector files you might not have too much luck.

The reason I suspect they were taken from raster files is that you can blow up a vector file as much as you want without getting the jaggies.

1 more replies
Answer Match 61.74%

I created my resume in Illustrator. I saved it as a .pdf. However, when I open the .pdf document, where I've hit "enter" to signify the end of a paragraph/line, a strange box has appeared.

How do I get rid of this?

Any help is greatly appreciated. (Thanks in advance.)

A:(Solved) Adobe Illustrator - .pdf (Strange boxes appear in .pdf doc

6 more replies
Answer Match 61.74%

my Adobe Illustrator (Win XP) is infected with some unknown malware for about two weeks now. but i still haven't find out what it is.

the malware creates funny folders named

1000000b00002i or

with single exe files inside each folder like: vrclsid.exe, AcroRd32Info.exe etc.

all those exe files are same size: 299 kB.

i'm using Eset NOD32, and during the time when they changed their update server my pc had no protection, until i found out how to configure the update function. too late. probably the PC got infected while being without update. (people sometimes stick their usb drives here, and i cannot change that).

the same malware also spread from this to another PC via USB stick. there Illustrator crashes when trying to File>Save, but on this PC Illustrator doesn't crash, though infected with the same malware.

could you tell what it is and how to remove it from the USB drives?

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:01:33, on 8.7.2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Intel Matrix Storage Manager... Read more

A:Adobe Illustrator infected - unknown malware

Delete any existing version of ComboFix you have sitting on your desktop
Please read and follow all these instructions very carefully​
Download ComboFix from Here or Hereto your Desktop.

**Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
Remember to re enable the protection again after combofix has finished
2. Close any open browsers and any other programs you might have running
Double click on combofix.exe & follow the prompts.​If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?"
Please select... Read more

1 more replies
Answer Match 61.74%

i have pc that is using a french windows 7 and i recently installed Adobe CS4 and it never ask me to choose the language, so i when i install it, adobe cs 4 is all in french and i went to Edit | Preferences | Interface | UI Language in photoshop and the only language i could choose is french. Does Adobe reflect on the language of the OS if not is there a way to change the language back to english without reinstalling the whole operating system.


A:Changing Adobe illustrator from french to english

AI is not supplied in multi-language capability in a single package. You have to buy it in the language you require.
Evidently, the version you've installed is for French speakers.

1 more replies
Answer Match 61.32%

i downloaded the trial version from the adobe website and it said there should be two files
one of them fully downloaded in the download manager
and it said the other is the one i need to open to run the trial
but i cant find it!
i tried all the suggestions adobe had listed and nothing has worked

A:Cant find file for adobe illustrator trial download!

I always download to a folder on the desktop
Retry and save them in a new folder you have made please

1 more replies
Answer Match 61.32%

Can't seem to find any links or instructions on how to do this.

I've nailed it for Acrobat but am stumped on Illustrator.

Anyone got any good HOWTOs?

More replies
Answer Match 61.32%

Hello Forum!

I am trying to use Adobe Illustrator and I am just about ready to give up. This is my first time, so I have some patience but it is running thin.

I am trying to use the magic wand tool to select an area. As this video I made shows, it does nothing when I select on the magic wand. I try to use the lasso tool first, but that does nothing as well:

On Adobe's web site, there is an idiot with a radio announcer's voice walking through the steps but I do not have any of the results that he has and I do not know why:

He throws out "Adobe Illustrator is an Object Oriented software...." as if this is something new. Who is he trying to impress. Not me. The guy does not seem to be a real user of Adobe Illustrator and is only making the video to satisfy Adobe's desire to have a few tutorials in existence. It is disappointing. I think there are steps that this guy leaves off that clearly I need if you look at my video first.

Can you help? Experience tells me that there has to be some sort of sequence in clicking the right icons in Illustrator. What is that?

A:Adobe Illustrator magic wand tool problems

IF the image you are trying to select from is a raster image, you would need to select those features using photoshop. Adobe Illustrator works best with vector images.

I know that magic wand tool will let you select in photoshop and past it into illustrator no problem

You can just as easily create your own black snowman buttons using the pen tool.

3 more replies
Answer Match 61.32%

Not sure where to place this thread, so forgive me if it is in the wrong section.
I am pretty sure I've updated the driver, (sometime last week) but I am still getting the alert error message

More replies
Answer Match 61.32%

These programs are no doubt good, but awfully expensive. I don't need all the features, and would be satisfied with a basic graphics suite.

A:Does anyone know of a shareware equivalent to Corel Draw or Adobe Illustrator?

9 more replies
Answer Match 61.32%

What options do I have besides buying newer versions (which I can't afford to do) and are there any free programs that will open PS and Illustrator?

More replies
Answer Match 61.32%

ok so i just installed adobe illustrator, and my ms office 2007 icons went blank, as well as a few others unrelated to office? but some icons remain ok.
whats going on here?

A:Installed adobe illustrator, icons on desktop go blank

Hello Smokkinu,

It may be the setup options that were selected when installing Adobe Illustrator that did it.

Are all of the affected icons for shortcuts? If so, then try using the LNK (lnk) download in the tutorial below to restore the default associations for shortcuts (lnk) file types to see if that may be able to fix this for you.

Default File Type Associations - Restore

Hope this helps,

8 more replies
Answer Match 61.32%

Hey All,

The title is pretty straightforward. Everyone has the same machines, nothing is different as far as specs, I'm guessing it's something he created in the file, but I can't pin point it. Has anyone else seen this? Let me know if you can, thanks!

A:Adobe CC Illustrator, User Created File, No One Else Can Open It.

Check your preferences and the scratch disk space.

Also try resetting your preferences. Hold down some combination of CMD ALT SHIFT when opening illustrator program

2 more replies
Answer Match 60.48%

Often, when I'm using that program, I cannot save changes to the file I'm working on. I have to "Save a Copy." Then I cannot delete the original until after I reboot the computer. I get a "file in use by another application" message even though the Adobe Illustrator is now turned off and the original file is not in use anywhere else.

Does anyone have a way around the need to constantly reboot?

A:Solved: Adobe Illustrator Causing File Management Problem?

If this is an older version of Illustrator, try renamimg the aiicon.dll in
C:\Program Files\Common Files\Adobe\Shell
to aiicon.old.

A problem Adobe never bothered to make a fix for; the aiicon.dll is the file that makes the Illustrator Filetypes icons. For me (b4 CS2) it used to be that large eps files would slow my pc to a crawl.

This will remove the icons for all associated Illustrator file types (so have show extensions for known filetypes checked in Folder Options)!

If that doesn't fix it, rename the 'aiicon.old' back to 'aiicon.dll'

2 more replies
Answer Match 57.12%

I have Vista. When someone sends me an Adobe document I can't open it. The error message says that my side by side configuration is inaccurate. If I save the document to my desktop, I can then open Adobe and open it from there but it is a hassle. Why can't I just open the document from the source?

A:Adobe Reader - side by side configuration is inaccurate error

Latest version of Acrobat? Tried uninstalling and re-installing to see if it fixes it?

Didn't do something silly like use a duplicate file utility or remove things from the WinSxS folder?

Better option, use Foxit instead,

Foxit Software - Foxit Reader for Windows

2 more replies
Answer Match 55.02%

On Windows 8.1 I had installed Adobe CS6 Master Collection and updated all Adobe products to latest versions within CS6.  I had created a business
card using Adobe Illustrator.  All went fine and I had printed the business card.
Just a week ago I had done a fresh install of Windows 10 and re-installed Adobe CS6 Master Collection including all updates to latest version with CS6.
Now when I try to open the same business card, I get the following error:
"The file xxxxxxxxx was generated by a newer version of Illustrator.  Would you like to import this file.  Some data loss may occur"
When I click YES, I get a blank shape of the business card but no content.
Unusual thing is that I had created multiple versions of the business card as I was enhancing and modifying.  Previous old versions of the business card opens just fine on Windows 10 with CS6.  It's just that the latest and final version
of the business card is failing to open and giving me the error message.
I am stumped.  I only have version and xxxxxxx.png version of the file.  But obviously I am not able to modify anything in png version.  So what solution do I have?  I definitely don't want to edit previous version because I had
modified tremendously and I would have no idea on the dimensions or other elements that I need to modify in the business card.
How do I fix this and why am I getting this error message.  Nothing has changed e... Read more

More replies
Answer Match 52.08%

I have a HP Notebook with the Windows7. I located a corrupt uninstall file for my Epson printer. I removed the corrupt file and everything was working fine for two days. Now, it is back to not letting me open .ai files again.
I have run disk utility to repair permissions, I did reset my Illustrator preferences, and I have uninstalled my printer (temporarily). None of these suggestions have worked.
1. I get no error messages. Illustrator opens but the file/files will not.
2. It happens with all my files. Sometimes when I reboot and try again I can open the file. All the other previous files I tried to open will open all at once with it as well.
3. My files are local on my Notebook.
4. I usually doube-click to open files. I have tried both ways and niether work.

A:Solved: Illustrator error

I've discovered a fix that worked for me in un-corrupting corrupt adobe Illustrator files - quite by accident. Hope this helps someone!!
Requires Acrobat (not just the Reader).
Adobe Illustrator 10 and Acrobat 5.0. (this is what I run... don't know if it will work or not with other versions.)
>Open the corrupt file in Acrobat.
>Take the arrow tool.
>Click on any element or text in the document.
>Just move the object by hitting one of the directional arrows on your keyboard.
>File, Save.
>Open the file in Illustrator.
>It will say 'this file has been modified outside of Illustrator' or something to that effect. it will ask if you want to keep changes.
>Say 'Yes' (or OK)
Your file will open virtually intact!
This has worked when nothing else has... believe me it is painful to have to recreate a corrupt file....
(A preventive tip? (not foolproof, but a good habit.)
Delete all extraneous swatches, symbols and brushes prior to saving. Sometimes bad default symbols cause the file to lock up.)
And if it doesn’t work maybe try:

AI Viewer Tool

simply magnificent program. I easily solved the problem with its help. I recommend to use it.
And also you can visit this forum for more information

1 more replies
Answer Match 52.08%

Hi guys, I'm new to this.

I've received a new error in Illustrator CS. It said, "Unkown Error", then it said, "PARM Error". It woulnd't allow me to save any of my work. It just started in the middle of the day yesterday.

I'm an artist, not necessarily a computer wizard. Like a race car driver that's real good at driving the car, but not fixing it.

Any ideas? I'm about to uninstall the entire program and just re-install it.

More replies
Answer Match 52.08%

Hi there
Not sure if this is the right place to post this quest, but here goes. In my office, we have a server network set up, and we save all of our files to the main server so that everyone in the office may access them. Recently I started receiving an error in Illustrator CS3 when I try to save to the server that says "a file I/O error has occurred" and it doesn't save. I can save to the physical drive of this computer just fine, but it's a no-go with the server. I'm working on an iMac, if that makes any difference. Thanks!

A:Illustrator file I/O error

I suppose there could be many causes (Disk full? Chkdsk?) but when I've seen this error it's been hardware related.

1 more replies
Answer Match 51.66%

I downloaded an upgrade of the Adobe Acrobat, but everytime I go into it a message comes up "You cannot currently view Adobe PDF files from within your web browser due to a configuration problem. Would you like Acrobat to fix the configuration?" I click yes and then I can view them. What is that all about? Everytime the message comes up and I would think if it was fixed the first time, it wouldn't have to be fixed again.

A:Adobe Acrobat Configuration Message

Hi Liz:

Take a look at <a href=""> this </a> link. Particularly the second problem/solution listed.

Hope that helps!

1 more replies
Answer Match 51.24%

I'm running XP Professional, have Illustrator CS loaded. All was well until I was trying to clean up and delete unused files and load software.
I got rid of (deleted thruough Add/Remove pgms) Acrobat 10x (or whatever it's called -- I had downloaded the 30 trial and decided not to purchase).
I also Added Word and Excel 2003.
What I've tried:
reinstall Word and Excel 2003
downloaded and installed all Windows updates
From research online, it appears some registers have become corrupted??? However, since Visual C++ is widely used in applications, I'm puzzled why only Ill CS seems to be affected.

More replies
Answer Match 50.4%

Hi guys, I've been trying to install adobe illustrator cs2 on my computer but I keep getting this same error message:

Error 1335 The cabinet file '' required for this installation
is corrupt and cannot be used. This could indicate a network error
an error reading from the CD-Rom or a problem with this package.

At first I thought it was just a problem with my installation cd, but then I tried a few of my friend's cds, which worked fine on their computers, still to no avail.

I've also tried what most boards on the internet suggested, which is to clean up all my temp folders.. but nope, still not working.

Anyone here have any other suggestions? It would be much appreciated. Please please pretty please with cherry on top.. Help me!

Damsel in Distress

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Answer Match 44.1%

Having some problems with Adobe programs. When opening Illustrator there comes an error message which says that software drivers of one or more cards are not up-to-date and that GPU performance can not be used. I am using Intel HD Graphics 5500 and Nvidia GeForce (version 353.30).When trying to use Intel's own search-your-software it says that a manufacturer's version of graphic software is installed and I must contact the manufacturer (HP)... Also Nvidia GeForce says that I have the latest update to the graphics.. What should I do? Should I manually uninstal the Intel driver and download + instal new one (not a manufacturer's version)? Thank you in advance for the help and tips!It is really hard to work when Illustrator and Photoshop won't work properly. (Photoshop says disk error sometimes when trying to open any kind of a file. Some files open, some don't.)  

A:DISK ERROR_Photoshop/Illustrator say disk error and that GPU...

Hi @amandaemmiina, Welcome to the HP Forum! I am pleased that you have become a HP Forum member.  It is such a wonderful site to find answers and tips. Here is a link to the First Time Here? Learn How to Post and More for you to have the most rewarding experience and answer any concerns about posting.  I understand that when opening Adobe Illustrator you get the error message"the software drivers of one or more of the card are not up to that  date and the GPU performance cannot be used.  You tried searching the Intel using the search for you software from the computer" option, the results are that you have the manufacturer's driver installed and to contact them.  You have tried uninstalling and reinstalling the Intel driver but there was no change. NVidia GE force also determines you have the updated driver installed. Did you update the bios before you upgraded to Windows 10?   If not here is a link to  HP Notebook PCs - Updating the BIOS as a guide, Updating the bios does have a potential to cause damage, so I suggest contacting HP Support for assistance. Please contact HP support at Contact HP Support. Have you done all your Windows updates  Have you run the Windows troubleshooter? Have you run the HP Support Assistant?    If the issue remains, please try uninstalling and deleting both drivers and also check that the Catalyst Control Center is uninstalled.  Restart your noteb... Read more

1 more replies
Answer Match 43.68%

The rest fo the error message says- "Failed to read configuration file. Please contact system administrator"
I have just R and R'd Firefox and I'm still getting this error message. It won't run now and now I see just how horrible IE is in XP,since I'm forced to use it now....sob
Please Help!!

A:Firefox won't startup-Error message says "Configuration error"

Only an idea!!!!  Not sure but it may be the newer FF may not run well on XP, you could experiment by down loading and older version.
Just checked I may be right check the link below!

7 more replies
Answer Match 41.58%

when i try to start a game it says it cannot
open the configuration

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Answer Match 41.58%


This is the first time here for me, have searched the forum and could not find an answer to solve my problem, maybe I have overlooked it.

Here is the problem, when I turn my computer on I get this error message.

CPU = Intel (R) Pentium (R) 4 CPU 2.00GHz
639K System Ram Passed
638M Extended RAM Passed
512k Cache SRAM Passed
System BIOS shadowed
Video BIOS shadowed
Mouse initialized
0162: Configuration Error - Default configuration used

Press F1 for Setup
If someone could give me some guidance it would be greatly appreciated, the operating system is Windows XP Pro.

Thank you

A:Configuration Error

7 more replies
Answer Match 41.58%

I have an HP pavilion A6303w,every I tried to booted it.It always come with a message stated configuration error code purple...It's a windows vista desktop..I even try to change the windows vista to windows xp..As soon as I insert the cd in the drive,it started downloading just fine.As soon as it started to set up the windows it stop..And come back with that message configuration error..Please help thanks.

A:Configuration error.

I have never seen something give an error message "code purple". Maybe it is a BIOS error message? Do you see that "code purple" as you boot the machine or would Windows start running and give you that error ?

2 more replies
Answer Match 41.58%


I just re-installed windows XP pro on my dell pc,and when i come to switch on the machine ,i get a message before startup saying invalid configuration information.
I have to wait and then it starts up. It has also reset the time and date.

The battery inside was fine before i wiped it-could it be the BIOS ?

Any help would be very welcome
Thank You

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Answer Match 41.58%

using windows xp on my presario sr1103wm i ran the recovery in the pc repair program and after it restarted all i get is this error message has detected a configuration error (code purple) and the computer is non-responsive help

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Answer Match 41.58%

When I try to run SPSS which I recently installed it receive an error message stating that the application can't run because of a configuration error. Can any one help with this? My professor was telling me what that meant and honestly really freaked me out.

A:Configuration Error

It simply means that it didn't install properly/completely...for whatever reason. It's not set up properly for use.Program settings are configured (usually) after install...or using the default settings.Google LinksLouis

1 more replies
Answer Match 41.58%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X2 220 Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 2815 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430, 256 Mb
Hard Drives: C: Total - 940886 MB, Free - 891582 MB; D: Total - 12879 MB, Free - 1571 MB;
Antivirus: avast! Antivirus, Updated and Enabled

My desktop computer is running quite slow, so I am checking all of the software that I have installed to see if something might be causing the problem. Do I need the above items please? I have Foxit Reader and I am running a free Office Suite called Open Office.

Thank you for reading this.

Kind regards


A:Solved: Do I need Adobe Air, Adobe Flash Player and Adobe Reader, please?

16 more replies
Answer Match 41.58%

Just installed Premiere and receive this error when trying to open,

Only been happening since win8 install... anyone else having this problem, shed some light on the issue...

A:Adobe Premiere not working, error - LoadLibrary failed error 126

anyone ^ ?

5 more replies
Answer Match 41.16%

Recently I've been getting a popup message at boot: Error detected retrieving default

configuration DEFAULT.ALC. I close the window and everything seems to run fine.
Anyone know what that's about or how to fix it??

Machine: Esystems
OS: WindowsXP Home
RAM: 1.5GB
Drive: 120GB

More replies
Answer Match 41.16%

I have Windows Me and when i try to boot up i get this error.

Cannot find System.ini.

Boot with emergency boot disc and type scanreg/restore

WHAT Do i do?? I dont have the boot disc. I have another computer with xp and if i need to download a file i can. Any help?

A:Registry Configuration error

Take your system to someone who can test your hard drive and reload Windows Me for you

2 more replies
Answer Match 41.16%

I have tried everything but everytime I boot up my computer I get this hardware configuration error any suggestions on what I should or can do?

A:Hardware configuration error

What operating system do you use, and what is the brand and model, or configuration of your computer. What tasks are you running when you get the hardware configuration error... or does it even boot.
Tell us as much as you can, so we can imagine what you are up against.

3 more replies
Answer Match 41.16%

Friend has and HP a535w that is producing an error, machine boots up until the XP media center splash screen and then an error box appears:System Configuration ErrorThe system has detected a configuration error. Please report this error to customer care using the phone number found in the Warranty and support guide that came with your PC. Unless corrected this error will prevent your PC form operating properly.Turn off your PC by pressing and holding the power button. After a few seconds your PC will automatically turn off. (Code Purple).'i searched google and the only thing i could find that this had something to do with "tattooing" the recover to the motherboard, and a workaround was to attach the HDD to a usable system andopen up C:\hp\bin\ConfigCheck\cfgchk.bat with notepad and modify the section that checks to see if the hard drive is tattoo'd to have it not bother checking at all. (although the hard drive will be running as slave so replace the C:\ with whatever drive letter Windows assigns it) The line to remove is: "python c:\hp\bin\ConfigCheck\". This worked great for me and I hope it helps anyone else who comes along this thread as an alternative to dealing with tattoo'ing the motherboard or hard drive. i did this and cannot find the .bat file, that path does not exist.this machine is out of warranty and we do not want... Read more

A:HP system configuration error couple of pages into this thread seem to have several fixes.

4 more replies
Answer Match 41.16%

i had the sbc yahoo utilities on my comp with the browser and chat and little things like that and then i uninstalled it and tried to reinstall it and now i get an error half way through saying can not configure to my comp??? howcan i fix this???

More replies
Answer Match 41.16%

ok heres the prob...
today my nephew was playing sims 2 and while he was playing he hit the shelf the tower was fell less than 2 feet and not very hard since the cords slowed its fall...
now when i go to restart it i get this errors:

0162 configuration error
no dhcp or proxydhcp offers were recieved
1962 : no operating system found

im not sure what has happened or what I need to do now.
I was reading online and it said run setup but not sure what that meant.

A:0162 configuration error

Run setup probably means run Windows setup. But i think i may know what is wrong. Can you check the hard disk IDE cable, make sure both connections at either end of the cable are securely fixed into their sockets

2 more replies
Answer Match 41.16%

Hey there,

I'm on windows XP

when it comes to installing many new applications (not pirated or anything) I get this error


This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

It has happened both for the new MSN (Im stuck using windows messenger) and Ableton Live 8.03

I've obviously tried reinstalling a whole bunch of times, but no luck. Is my only option here reformat, could it be something viral? Or something more simple (i hope!)

Cheers and thanks a lot

A:Application Configuration error (XP)

8 more replies
Answer Match 41.16%

System details;
OS Windows 7HP 64bit
CPU AMD Phenom II Quad
Motherboard ASUS M4A79-T Deluxe 790FX
Memory 12BG Corsair XMS3
Video card Sapphire ATI Radeon HD 4890
Boot disk C:\ Samsung Spinpoint 1TB 7200 SATA II 32MB
Tried to update Snagit 11 (build 207) to version 12.2.2 (build 2107) but when trying to install the update I get snagitup.exe-Configureation paser error, error parsing C:Windows|Microsoft.Net\Framework\v4.0.30319\config\machine.config Paser returned error 0xC00CE508
Would greatly appreciate any help 

A:Configuration Parser Error

Worth a look, Configuration Parser Error .

5 more replies
Answer Match 41.16%

I have Windows Me and when i try to boot up i get this error.

Cannot find System.ini.

Boot with emergency boot disc and type scanreg/restore

WHAT Do i do?? I dont have the boot disc. I have another computer with xp and if i need to download a file i can. Any help?
Edit/Delete Message

A:Registry Configuration error

Yes this was copied from another thread. I posted it in the wrong place

2 more replies
Answer Match 41.16%

I got this error after I did a Compaq System Recovery.
Your system has detected a configuration error. Please report this error to Customer Care using the phone number found in the Warranty and Support Guide that came with your PC. Unless corrected, this error will prevent your PC from operating properly. Turn off your PC by pressing and holding the Power button. After a few seconds your PC will automatically turn off. (Code Purple)

More replies