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HELP! BSOD on shutdown and reboot. Cant turn off PC!

Q: HELP! BSOD on shutdown and reboot. Cant turn off PC!

hay guys
i need yourhelp

this started happening today
i went to turn off my computer, goes through the usual shutdown proccesses, then all the sudden it blue screened then restarted.

I got it to stay so i could copy down my error
it starts with the usual blue screen message
then the technical info is
*** STOP:0x0000007E (0xC0000005 0x8D62A9B5, 0x8A370B68, 0x8A370864)
*** usbhub.sys - Address 8D62A9B5 base at 8D60D000, Datestamp 47919064

Sooo yeah
any help would be appreciated GREATLY
can someone [please inform me of what this means / has to do with, if not a complete solution
im on my knees xD
o btw this is an edit forgot to add
everytime i turn it off, it bsods for seconds then restarts, so its been on for like 3 days lulz

A: HELP! BSOD on shutdown and reboot. Cant turn off PC!

this seems to have subnk to the botttom of the forum so lets jsut bump this back up

1 more replies
Answer Match 62.58%

OS - Vista/ Windows 7 ? Windows 7
? x86 (32-bit) or x64 ? x64
? What was original installed OS on system? - Windows 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Retail version
? Age of system (hardware) 1 year
? Age of OS installation - have you re-installed the OS? No

? CPU - Intel Core i7-860 Lynnfield 2.8GHz LGA 1156 95W Quad-Core Processor
? Video Card - ZOTAC ZT-X26E3KM-FSP GeForce GTX 260 896MB 448-bit GDDR3 PCI Express
? MotherBoard - Intel BOXDH55TC LGA 1156 Intel H55 HDMI Micro ATX Intel Motherboard
? Power Supply - brand & wattage - XFX 650W

? System Manufacturer - Self-made

I had this issue awhile back. Crash seemed to be related to a PVR PCI-E card I have installed (Hauppage Colossus). Uninstalling the driver fixed it, I think. Now, several months later it's reappeared with no change in hardware. BSOD happens whenever the computer is shutdown/rebooted.

Thanks in advance!

A:BSOD on Shutdown/Reboot


Start by installing SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

I don't know if the 7F bugcheck you're seeing is being caused by the bug in Windows 7 that was fixed in the Service Pack.

Some of the older dumps blamed your M-Audio recording device; try removing that for now.

If the BSODs persist, run driver verifier:

...Summary of the dumps:


Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Apr 21 18:53:55.068 2011 (UTC - 4:00)
System Uptime: 0 days 0:31:15.317
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2
SystemProductName =
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Apr 21 09:25:09.126 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:25.375
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
FAILURE_BUCKET_ID: X64_0x7f_8_nt!KiDoubleFaultAbort+b2
SystemProductName =
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Thu Apr 2... Read more

1 more replies
Answer Match 62.58%

Frequent bluescreens whenever the system shuts down or reboots. Problem persists even after a clean reinstall of win7. It doesn't crash everytime though, which makes it seem even more strange. Help is greatly appreciated.


A:BSOD on shutdown/reboot

First off: Update all your drivers to the latest versions, from your computer's manufacturer's website.

Second: Post your PC specs

Third; Do the following:

How-To test RAM to see if it's the cause of BDOSs (Blue Screen Of Death):

0. (Something you should always do before opening your computer no matter if it's a desktopor a laptop): Unplug electricity, take out the battery (laptop), and hold the power buttonfor 5- 10 seconds to drain it for all power.

1. Open your computer up, to get to the RAM stick(S). (If you've got a laptop, you ought to download the usermanual for your laptop from your laptop's manufacturer's website to see where the RAM sockets are located.)

2. Take all except 1 stick out of their socket, make sure to have that 1 that's left in the first RAM socket.

3. Run untill the computer crashes, and/or run memtest86+ (

4. Repeat step 2-3 with every RAM stick.

When buying RAMs, buy them in pairs of 2 or more, that way they're matching eachother, and will have the best effect.
Buy good quality RAMs when purchasing. We recommend
Corsair, Crucial, or OCZ.

11 more replies
Answer Match 62.58%

Of my many current irritating problems, the easiest to describe, with the most consistent behavior, is this one:
I get a BSOD (almost always citing "preparing physical dump of memory") whenever i shut down or reboot (or select "stand by"). the ONLY way i can get back to windows in a stable state is (1) power off, wait 30 sec or so. (2) power back on. (3) in DOS-type screen with options like "start windows normally", etc., i select F8.
(4) in the next DOS screen, i select start XP in "last known configuration that worked".
as long as i follow those exact steps, i am okay. if i try anything else, i am back to BSOD.

this basically started around the time i remembered i had a slave drive i hadn't used in maybe 6 months. i couldn't even remember why i had stopped using it, except that there were "problems" with it. i use the slave occasionally now, for storage of movies mostly. as long as i leave it running, there will eventually be a BSOD. if i turn the slave off after doing my storage procedures, the "C" drive usually runs trouble-free. until i decide to "rest" my PC and shut it down. which now ALWAYS results in a BSOD.
i'm pretty sure i'm virus-free today. a month or so ago i switched from AVG free to Avira because AVG was acting up. then yesterday i couldn't get Avira to fully open. ran a scan on avast, found a couple infected files, deleted them, installed Avast (30-day trial)... Read more

More replies
Answer Match 62.16%

My computer has been crashing and its getting to a point where its more than bearable. The system has recorded 40+ critical errors in the past week alone. Sometimes there are bluescreens but more often then not, it just reboots without an error message. The crashes are particularly pronounced during sessions of video intensive use - watching movies and playing games. However, I have also had it reboot on me without an error in Word. Below are some information on the system:

CPU: Intel i5
VIDEO: Geforece GT 220
OS: Windows Home Premium 64bit
Age: 6 months

Hardware came back within normal parameters in stress tests and drivers seem to be updated. I am at my wits end and would really appreciate it if someone could help me identify the culprit. Thanks!

A:Help! Random shutdown/reboot with and without BSOD!

1. Replace AVG with MSE:

AVG Worldwide - Download tools

2. Update:
ElRawDsk.sys Sat Jul 26 20:59:09 2008
RawDisk EldoS Corporation

speedfan.sys Sun Sep 24 16:26:48 2006

k57nd60a.sys Thu Aug 06 14:44:32 2009
Broadcom NetLink (TM) Gigabit Ethernet

RTKVHD64.sys Tue Aug 18 12:29:10 2009
Realtek High Definition Audio

athrx.sys Sat Oct 24 04:49:44 2009
Atheros CB42/CB43/MB42/MB43 Wireless LAN

HECIx64.sys Thu Sep 17 22:54:16 2009
Intel Management Engine

3. If crashes persist, attach the latest .dmp's and also do the memory test:

RAM - Test with Memtest86+

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\101010-20139-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03265000 PsLoadedModuleList = 0xfffff800`034a2e50
Debug session time: Sun Oct 10 13:09:12.319 2010 (GMT-5)
System Uptime: 0 days 1:49:06.880
Loading Kernel Symbols
... Read more

2 more replies
Answer Match 62.16%

I swapped my motherboard/CPU, and mostly got away without having to reinstall windows, save this BSOD that occurs whenever I shutdown or restart my computer. The computer hangs up on the "Shutting Down" or "Restarting" screen for a significant period of time before producing this BSOD. It seems to be caused by USBHub3, but I don't know how to go about fixing it. All Windows Updates are installed.

Here is the debug output:

Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available

************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*
Symbol search path is: SRV*C:\Windows\symbol_cache*
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
Machine Name:
Kernel base = 0xfffff803`57812000 PsLoadedModuleList = 0xfffff803`57adc350
Debug session time: Sat Aug 30 11:37:08.538 2014 (UTC - 6:00)
System Uptime: 0 days 0:12:13.154
Loading Kernel Symbols
........................ Read more


Hi CkTofu & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-

**************************Sat Aug 30 23:07:08.538 2014 (UTC + 5:30)***************************** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : UsbHub3.sys

BugCheck 9F, {4, 12c, ffffe000683f4040, ffffd00182b06950}





MaxSpeed: 4000

CurrentSpeed: 4000

BIOS Version F3

BIOS Release Date 04/25/2014

Manufacturer Gigabyte Technology Co., Ltd.

Product Name Z97X-Gaming 5


Below is a list of 3rd party drivers present on your system :-

**************************Sat Aug 30 23:07:08.538 2014 (UTC + 5:30)**************************
MBfilt64.sys Fri Jul 31 09:10:32 2009 (4A7267B0)
LGBusEnum.sys Tue Nov 24 07:06:48 2009 (4B0B38B0)
LGVirHid.sys Tue Nov 24 07:06:48 2009 (4B0B38B0)
npf.sys Fri Jun 25 22:20:58 2010 (4C24DE72)
AsUpIO.sys Tue Aug 3 08:17:59 2010 (4C57835F)
PxH... Read more

1 more replies
Answer Match 61.32%

Hi there,
I'm new here, and I hope you would help me!

Vista Basic is bsod-ing at the final stage of shutdown and thus restarting my PC.

The error message is:

STOP 0x000000f4 (0x00000003 parameters parameters parameters)

I've seen other topics on this site but their problems are different from mine
I've tried to use WinDbg and it seems is explorer.exe the cause of all this problem.

Thanks for the answers!

A:Vista BSOD crash on shutdown or reboot

7 more replies
Answer Match 61.32%

Hello everyone,
I've been trying to figure out what is going on with my fiances computer.
Yesterday when she tried to shut down it gave a BSOD with this info:


stop: 0x000000D1 (0xFFFFF8801D60400, 0x0000000000000002, 0x0000000000000006,


ntfs.sys - address FFFFF8801D60400 base at FFFFF88001c3D000, DateStamp 4a5bc14f

After searching around I've been seeing countless causes and fixes for people having this issue but I can't pinpoint what is causing this one.
I've tried cleaning the registry, updating hardware drivers for graphics, and running memtest.

The BSOD is now happening during use pretty often, I can't download any new drivers or do any scans because it just BSODs on me. When I try to run memtest, it will randomly just restart the comp and have to start the test over. This doesn't seem to have a consistent interval either, sometimes it restarts right away or after 2 hours of testing.
The computer won't even start without having 2 ram cards in, so I don't understand the instructions on other posts stating to test one card at a time.
Let me know if there is any more info I can provide. Thanks : )

A:BSOD randomly during use/on shutdown/ reboot during memtest. >:(

Hi and welcome to SF,

* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffff800034a8240, 0, ffffffffffffffff}
Probably caused by : memory_corruption ( nt!MiReplenishPageSlist+c0 )
Followup: MachineOwner
1: kd> !analyze -v
* *
* Bugcheck Analysis *
* *
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.

Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
Unable to verify timestamp for aswSP.SYS

Faulting drivers: aswSnx.SYS, aswSP.SYS
Relates to: Avast AV
Please uninstall Avast as it is causing issues:

As an alternative install Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability
compared to other antiviruses/internet security software.

Microsoft Security Essentials - Microsoft Windows

Also please remove Zone Alarm. Also r... Read more

5 more replies
Answer Match 60.06%

Okay, here's what happens:

> My computer will randomly shut down, and then boot itself back up.

> Before Windows loads, the computer will prompt me w/ 2 choices: Start computer normally, or launch start-up reconfiguration or whatever.

> If I choose to start normally, Windows begins to load, but then before I can log in, I get BSOD and the computer shuts down.

> If I choose start-up configuration, the configuration program begins to load, but before it is finished loading, the computer shuts down.

I've attached the dump files to this post.

Is Windows 7 . . .
- x86 (32-bit) or x64 ?


- the original installed OS on the system?


- an OEM or full retail version?

full retail

- What is the age of system (hardware)?

Got the computer Dec 25, 2010

- What is the age of OS installation (have you re-installed the OS?

Never re-installed the OS

A:Shutdown, reboot, BSOD while Windows loads. Repeat. What is happening?

These crashes were caused by memory corruption/exception (c0000005) probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.

* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have raid update its Driver.


*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

RAM - Test with Memtest86+

Driver verifier

Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore poi... Read more

1 more replies
Answer Match 56.28%

We have a Lenovo T440s laptop that had a failing drive. We manage to clone the systems partition and manage to repair a where after the clone, the MBR was corrupted and needed to be repaired using the Windows 7 DVD.

Everything else seems fine and we ran chkdsk to make sure their no errors (it repaired a few using the DVD in order to get it to boot and then ran fixmbr to repair the boot records).

However the only issue we are facing is everytime we do a proper shutdown or reboot, the machine will boot up saying that windows has not properly shutdown and to select "start windows normally". Any ideas what can cause this issue and what can we
do to fix it.

I am unsure if maybe the corruption caused this (as the recovery partition and the MBR partition were both lost). I reformatted the recoveyr partition into a NTFS drive since I couldn't recovery that partition by itself.

I dont have access to that laptop at the moment as the user took it on vacation till next week but was looking into inputs as to what I can do to resolve this.

I also checked the system logs and it shows "windows was shutdown uncleanly" and such but we did shut it down using the normal windows shutdown button and restart button, both of which cause this error.

More replies
Answer Match 55.86%

We have a lenovo t440s laptop that had a failed harddrive. We manage to clone the drive but because of how bad the failure was, part of the mbr partition and the lenovo recovery partition was lost.
i manage to repair the mbr partition by using a Windows 7 DVD and using fixmbr, fixboot and rebuildbcd command from the recovery console to get the machine up and running.
We didn't see any other issue however whenever we shutdown the laptop or do a reboot for windows, it will say that windows did not shutdown properly  when it boots back up and to select start windows normally or repair mode.
The other strange issue I notice was that when using the windows 7 dvd repair option, it does not detect the OS installed when you get the GUI box. It does detect it when i did the rebuiltBCD option even thought it corrupted boot the second time I ran the command and to again reboot into the dvd and rerun it a third time allowing me to get into the machine.
Any ideas how I can resolve the windows did not shutdown properly error.
I could reinstall windows but since the machine came with Windows 8 media with downgrade to windows 7, I dont want to use a genuine dvd to reinstall it since i am not sure if it will even work.
People told me to just upgrade to Windows 10 but i cannot do that at the moment for this client of ours that has this issue.

More replies
Answer Match 55.44%

We have a lenovo t440s laptop that had a failed harddrive. We manage to clone the drive but because of how bad the failure was, part of the mbr partition and the lenovo recovery partition was lost.

i manage to repair the mbr partition by using a Windows 7 DVD and using fixmbr, fixboot and rebuildbcd command from the recovery console to get the machine up and running.

We didn't see any other issue however whenever we shutdown the laptop or do a reboot for windows, it will say that windows did not shutdown properly when it boots back up and to select start windows normally or repair mode.

The other strange issue I notice was that when using the windows 7 dvd repair option, it does not detect the OS installed when you get the GUI box. It does detect it when i did the rebuiltBCD option even thought it corrupted boot the second time I ran the command and to again reboot into the dvd and rerun it a third time allowing me to get into the machine.

Any ideas how I can resolve the windows did not shutdown properly error.

I could reinstall windows but since the machine came with Windows 8 media with downgrade to windows 7, I dont want to use a genuine dvd to reinstall it since i am not sure if it will even work.

People told me to just upgrade to Windows 10 but i cannot do that at the moment for this client of ours that has this issue.

More replies
Answer Match 54.6%

I just put together my first computer 6 months ago. It abruply shutdow in the middle of writing a paper for school. I couldn't turn it back on right away. after trying a few times, it turned on. All the fans are working even the fan on the power supply, the motherboards lights are on. My graphic card in on the motherboard. I think it might be my power supply because when I first put it together I didn't plug in the smaller power connection to the motherboard and the same thing is happening, black screen. It's like my computer isn't giving my monitor any feed. I will have more info when I get home. I can't get in to bios or safe mode.

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Answer Match 48.72%

laptop will not shutdown, reboot and all icons are static???

More replies
Answer Match 48.72%

Lately my computer has developed a slight issue.
I would say about half a dozen times in the past few weeks when I tried to turn off my pc the computer rebooted and I had to tell it to shut down again. It always shut down on the second try.
I did install an ATI graphics card recently, could that have something to do with it?
Like I said it has only happened a few times so it's not that big of a deal, just kind of annoying.
Anyone dealt with this before?

A:XP Reboot instead of Shutdown

9 more replies
Answer Match 48.72%


I wonder if someone can help, my PC does not shutdown or restart (I am able to logoff). I get as far the screen saying "Windows is shutting down", the screen before it actually shuts down, and it just hangs. I shut down the computer using the power button.

Strangely when I then switch on the computer, I am able to shutdown from the login page. However if logon and without doing anything after allowing the computer to boot up, I am unable to shutdown.

If I logoff and then try to shutdown I am not able to.

I've had this problem for a year and have just put up with it. Today I felt like fixing it.

What information do you require to troubleshoot the problem?

My PC is Windows XP professional, Service Pack 2. Intel Celeron CPU 2.80 GHz, 2.79 GHz, 504 MB of RAM

Thank you

A:PC won't shutdown, but will after reboot!?


Have you tried using a shutdown command from the start>Run:

SHUTDOWN -s -t 01

Also there are shutdown utilities available online that will shutdown for you

for example

5 more replies
Answer Match 48.72%

Hi, i have problem, when i push shutdown computer it shut down and after 2 seconds it turn on. What can be the problem? Hardware or system problem?

A:reboot instead of shutdown

This is usually due to a newer operating system being installed on an older BIOS.

Try updating your BIOS.

9 more replies
Answer Match 48.72%

From my START button, if I press either SHUTDOWN or REBOOT, nothing happens. All other programs and utilities are working just fine. I can only reboot from the manual button on the front of the CPU. I have already tried to do a restore on the drive, but it won't go back far enough.

Is there anything that I could check in the registry perhaps? or in the system files. *Something odd, when my computer boots up... (and this never was before), it says: CPU 1 and CPU 2 then a bunch of numbers....but it goes so fast, I can't read what it says after that.


Windows XP Pro (build 2600)
2.80 GHz Intel P4 Bus clock: 200 MHz
1024 gigs DDR Memory
80 gig HDD
MB: Asus P4S800 BIOS: Revision 1006 12/31/2003

Can someone offer some help? Wogster.

A:Can't shutdown or reboot XP Pro ?

8 more replies
Answer Match 48.72%

Me again!

Since installing XP my PC decided that it wasn't going to switch itself off after shutdown - it simply said that it was OK to turn it off. No great problem but I read about enabling the power management in Windows. Having dutifully done that, the PC now reboots on shutdown!! Is this a BIOS problem - I've enabled the power management in that. It's an Award BIOS - 10/20/1998-I440BX-W977-2A69KM4KC.

I bet one of you knows the answer to this!

As always, any advice appreciated.


Check out this article...

2 more replies
Answer Match 48.72%

Everytime I shut down my computer, and I mean everytime, the computer attempts to Configure the system for an update even though no updates have been done. On occassion the Configure will error and back out but the very next time we are right back to attempting to configure my system. I have attempted to add software to my pc but it tells me that the computer has to complete an update; however, I am not aware of any update that has not been done.

More replies
Answer Match 48.72%

I purchased my HP Compaq 8710p laptop from Purdue University in May of 2008. A little after that it was stolen from me. Thankfully I had it LoJack secured, and they were able to recover it in London. When I got my computer back, however, the Windows XP that it had come pre-installed with was replaced with Windows 7 Ultimate x64. I never had an issue with it for two years until now.

It seems like my computer overheats more often then it should, especially if it is on my lap or the fan is covered at all. This may be normal but even more annoying than that is whenever it shuts down from an overheat or it goes in to sleep mode or I ever have to manually shut it down, it gets to the Windows loading screen where the colors come in from the sides, then freezes, flashes the BSOD and then reboots. When I try to run the Repair, it take about half an hour then says Repair couldn't fix the computer.

Anyone have any ideas?

A:On overheat/sleep/reboot BSOD flash and auto-reboot

The BSOD blames netw5v64.sys (Intel? Wireless WiFi Link Adapter Driver)
Update it
Intel? Driver Update Utility or

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80026f4a20, fffff8000427c518, fffffa8001ad3310}

*** WARNING: Unable to verify timestamp for netw5v64.sys
*** ERROR: Module load completed but symbols could not be loaded for netw5v64.sys
Probably caused by : netw5v64.sys

A driver is causing an inconsistent power state.
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80026f4a20, Physical Device Object of the stack
Arg3: fffff8000427c518, Functional Device Object of the stack
Arg4: fffffa8001ad3310, The blocked IRP

Debugging Details:

IRP_ADDRESS: fffffa8001ad3310

DEVICE_OBJECT: fffffa8003854050

DRIVER_OBJECT: fffffa800385fce0

IMAGE_NAME: netw5v64.sys


MODULE_NAME: netw5v64


4 more replies
Answer Match 48.3%

after shutdown my computer he reboots himself automatically.
I tried almost all antivirus programms and als internetscan bitdefender that couldn?t help me.
Does anyone heard about this problem?

A:after shutdown automatically reboot

Hi semi, we could use some of your PC specs so we could try to solve your problem?
How old is your PC? Put your specs so we can go further with investigation

5 more replies
Answer Match 48.3%

I've been trying to sort this out for 3 weeks now, new build shutdown initially during Empire Total War, rebooted (with safe-boot option etc.) and since then it shuts down randomly (usually in-game) and also graphics card fan to max with no output. Have run Prime95, 6 hours - no errors, swapped RAM/problem persists, swapped graphics card/problem persists, swapped case-fans from mo'bo to molex, ran chkdsk, heavyload, (yet to run memtest86 but don't see the point), all drivers updated . . . .
Suspects a.) BIOS 2301 ( installed using AsusUpdate software ). b.) 64-bit conflict in software. c.) gremlins . . . . .
Attachment 56923

Attachment 56927

A:Shutdown & reboot/hang

Sounds like a hardware problem. Please try uploading/attaching this:

Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service (not RapidShare as the analysts usually can't download from it) - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

Also, try these free diagnostics:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection... Read more

4 more replies
Answer Match 48.3%

I kept my computer when I was 'reorganized' out of my job. My problem is that EVERY time I use it, at some point during the session (unless it's a very short one) I get this popup message:

"services.exe - Application Error

The instruction at "0x606cbaec" referenced memory at "0x00040328". The memory could not be "read".

Click on OK to terminate the program
Click on CANCEL to debug the program

'OK' button and 'Cancel' button"

(NOTE: the instruction 'numbers' can be different, but always start with "0x606")

If I click on either OK or Cancel, a one minute countdown begins, after which the computer reboots. There is NO WAY to stop this process. I have found that I can ignore the message and wait until I am finished with whatever I'm doing to click on one of the buttons, but I still have the same restart and shut down process.

I have researched this issue all over the Microsoft website, but have not found anything that works. I suspect that it may be caused by my computer having an enterprise license of XP, but even so, the computer itself is still a legal holder of an XP license.

I appreciate any help you can give me.

A:Forced shutdown and reboot of XP

Welcome to TSG CAgirl

If we follow the following article's solution, then only a repair installation or in-place upgrade can fix this problem.

Services.exe - Application Error. The application failed to initialize (0xc0000006). - How To Fix This Error

Most of the sources on the net say the same thing, so I think that the solution is really that. This article from Microsoft Knowledge Base will help you in doing so:;en-us;315341

Method 2: Reinstall Windows XP by starting your computer from the Windows XP CD
To reinstall Windows XP by starting your computer from the Windows XP CD, follow these steps:

1. Insert the Windows XP CD into your computer's CD-ROM or DVD-ROM drive, and then restart your computer.

2. When the "Press any key to boot from CD" message appears on the screen, press a key to start your computer from the Windows XP CD.

Note Your computer must be configured to start from the CD-ROM or DVD-ROM drive. For more information about how to configure your computer to start from the CD-ROM or DVD-ROM drive, see your computer's documentation or contact your computer manufacturer.

3. You receive the following message on the Welcome to Setup screen that appears:

This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.

To repair a Windows XP installation using Recovery Console, press R.

To quit Setup without installin... Read more

2 more replies
Answer Match 48.3%

System: Windows 7 x64 Home Premium all patches up to date

I am getting involuntary reboots on my Windows 7 system. When I check the event viewer the only thing I can tie it to is the shutdown of the VSS service (as this happens before the reboot).

This is what the log says:

The VSS service is shutting down due to idle timeout.
Event ID = 8224

This is the data shown in the Details Tab:

0000: 2D 20 43 6F 64 65 3A 20 - Code:
0008: 20 43 4F 52 53 56 43 43 CORSVCC
0010: 30 30 30 30 30 37 37 33 00000773
0018: 2D 20 43 61 6C 6C 3A 20 - Call:
0020: 20 43 4F 52 53 56 43 43 CORSVCC
0028: 30 30 30 30 30 37 35 35 00000755
0030: 2D 20 50 49 44 3A 20 20 - PID:
0038: 30 30 30 30 34 38 31 36 00004816
0040: 2D 20 54 49 44 3A 20 20 - TID:
0048: 30 30 30 30 33 37 31 32 00003712
0050: 2D 20 43 4D 44 3A 20 20 - CMD:
0058: 43 3A 5C 57 69 6E 64 6F C:\Windo
0060: 77 73 5C 73 79 73 74 65 ws\syste
0068: 6D 33 32 5C 76 73 73 76 m32\vssv
0070: 63 2E 65 78 65 20 20 20 c.exe
0078: 2D 20 55 73 65 72 3A 20 - User:
0080: 4E 61 6D 65 3A 20 4E 54 Name: NT
0088: 20 41 55 54 48 4F 52 49 AUTHORI
0090: 54 59 5C 53 59 53 54 45 TY\SYSTE
0098: 4D 2C 20 53 49 44 3A 53 M, SID:S
00a0: 2D 31 2D 35 2D 31 38 20 -1-5-18

Does anyone have any idea what I can do to fix this?



A:Windows reboot due to VSS shutdown?

1) Event id 8224 about the VSS service shutting down is a normal condition, its not connected to your rebooting problem.

2) You didnt mention any bluescreens so I presume you are not getting any. Look more carefully in the event viewer for errors related to unexpected shutdowns.

3) As a prelim measure, check your machine temps with an app like Speedfan, when the processor gets overheated the machine shuts down to prevent damage to it.

6 more replies
Answer Match 48.3%


I am having a strange issue and hard to diagnose the cause.

I would use the pc and sometimes it would randomly shutdown unexpectedly
then the pc would turn back on.

This issue happens randomly and not often but randomly it would occur.

It can happen during gaming, or while using windows.

I got
i5 2500k
16gb of ram..


Windows error shows it as event id 6008

A:Unexpected shutdown and reboot

You need to help us to help you by fully and completely filling out your system specs.
Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

ADD the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

I'll await your reply indicating that the specs are updated.
thanks for your help,

9 more replies
Answer Match 48.3%

Hello, I've got a really strange problem here.

Windows 7 Professional x64 edition is installed on a computer. During the installation, every time it went to restart the system would hang immediately; I had to do a hard reboot to continue the installation.

Now Windows 7 is installed, and still hangs on reboot. When I choose Restart, the system shows the shutdown screen, goes black, and hangs. After some time waiting it never reboots and I never see the BIOS screen. However, if I choose "shutdown", it works perfectly.

Also, when I force it to reboot, the system does NOT give me the message that it wasn't shut down correctly. I've reinstalled the system twice. All drivers are installed correctly, and Windows is completely up to date. I even updated the BIOS to the current version.

It's also worth noting that I also booted this machine using a Fedora Linux Live CD, and it restarted without a problem.

Any ideas would be very helpful. Thank you!

A:Win 7 Pro x64 Hangs on Reboot, But Not On Shutdown

Can you give us more information about your computer?
Hard Drive(s)
Graphics, etc
Upgrade or clean install

2 more replies
Answer Match 48.3%

I have been having problems with my computer. Everytime i start it in the normal mode after a few seconds it shuts down and reboots and the cycle continues. it works okay in the safe mode. I have the windows Me operating system. I ran the hijack scan and the results are listed as follows please let me know what i need to do.

Logfile of HijackThis v1.99.1
Scan saved at 1:11:08 PM, on 6/11/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\Program Files\2Wire\Gateway\2portalmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Documents and Settings\Owner\Local Settings\Temp\Temporary Directory 1 for\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = Read more

A:continous shutdown and reboot

Greetings, and welcome to TSF!

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should 'not' have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. If you have Windows XP, the search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that 'Search system folders', 'Search hidden files and folders', and 'Search subfolders' are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Right click on this link and choose Save As. Save it to your desktop. Right click on that file and choose Install. It will run immediately (you won't be able to see anything happen). You may delete it afterwards.

Download Hoster Read more

1 more replies
Answer Match 48.3%


I am a novice - I operate xp professional - I had a virus - I loaded combifix in safe made - it said that there was 'rootkit activity' and needed to reboot computer - I shut down during the combifix reboot [silly me] and can't get back into ordinary or safe mode. [ps system restore had been disabled by "group policy"] Any suggestions?


A:Shutdown during combifix reboot

Hi ankersj, and welcome to BleepingComputer.What you are experiencing is why I post the following warning to those using Combofix without the supervision of one of our trained staff members in the security forums.ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.If you have the installation CD for your operating system you can try doing a repair installation. The link that rockmilk posted will take you to a site with instructions for this. A repair installation will not affect you data, photos, videos, and documents. That is if combofix didn't damage any of those non Windows files.

2 more replies
Answer Match 48.3%

I recently began having problems with my new Dell XPS 8300 running Window 7 Home Premium 64bit system automatically rebooting itself after shutdown. I spent 3 hours on phone with Dell tech support to no avail. We made sure we had the most current BIOS, he created a custom power management profile, we removed and reinstalled the network, graphics, and sound card drivers, we did several system restores dating back to times before the problem began.

This is a brand new system that has only been up and runnning for a week. Does anyone have any solutions to this problem? It seemed to begin after my most recent Windows update was installed. Dell's solution is to replace the mother board and hard drive which of course will require my having to again reinstall my own personal software.

A:Shutdown Causing Reboot

Just like your computer can blue screen and reboot on startup, it can also do the same on shutdown. One thing to try would be pressing F8 while startup and entering the "Disable automatic reboot" boot sequence. That way, if you are getting a BSOD that's too quick to catch, you'll see it.

Also try this:

Download VEW by Vino Rosso
and save it to your desktop

Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run

Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

9 more replies
Answer Match 48.3%


Is this possible to know whether user has Hard shutdown the machine in Windows Vista? Is there any kind of event is generated or information present in log file when user attempt to power off from main in lieu of proper shutdown?

I am using

Windows Vista x64
Intel Core 2 CPU 1.86 Ghz.

Thanks in advance.


More replies
Answer Match 48.3%

My Computer startup is very slow, sometimes taking 10 to 15 minutes to get started. At times it will lock up while performing simple tasks. It randomly will restart with no warning and sometimes will not reboot after several attempts.

I performed Ad-Aware and Spybot SD. Then CWShredder and it found 2 items MSoffice and MSupdate(I think). Also Performed Norton scan and attempted Bit Defender but computer shut off during each attempt X4. Then checked in add/remove programs. I did have limewire on here but removed it at this point. Did not have anything listed on spyware warrior. Ran Windows Update. I hope this helps and hope I haven't left anything out. I greatly appreciate your help.

Logfile of HijackThis v1.99.1
Scan saved at 9:57:35 PM, on 1/4/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\C... Read more

A:HJT Log-Random Shutdown and Reboot

Hello txfirerescue, welcome to TSF and thanks for your patience. You may wish to Subscribe to this thread so that you are notified when you receive a reply. To do this click Thread Tools (above the first post), then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. If there is anything you don't understand, please ask BEFORE proceeding with the fixes. Please do these steps in order and do not skip any.

Unhide Files
Go to My Computer > Tools > Folder Options > View tab and select "Show hidden files and folders". Uncheck the "Hide protected operating system files (Recommended)" option. Also make sure there is no checkmark beside "Hide file extensions for known file types". Click OK.

Download CleanUp!
Download and install CleanUp! but do not run it yet. (alternate link if main link isn't working:

WARNING: CleanUp! deletes EVERYTHING out of temporary folders and does not make backups. If you have any documents or programs that are saved in any temporary folders, please make a backup of these before running CleanUp!

WARNING: Do not run cleanup under Windows XP x64 Edition. If you're not sure if you have the 64-bit version of Windows then you probably do not; however, you can check by using IE to download the whichcpu... Read more

3 more replies
Answer Match 48.3%

I have this problem for a few feeks now: Whenever I try to shutdown my XP, it reboots instead of shutting down.
And theres another thing: When I'm working on the PC, all of a sudden it freezes down a bit then the computer restarts itself and in the beginning it says: Missing NTLDR.
Can anyone help me please?

Thanks in advance.

A:Shutdown-Reboot problem Help!

You probably looking at a hardware failure in the making. this article is kinda technical but that is what it will take to figure it out.

2 more replies
Answer Match 48.3%

Just noticed this after a month (Actually, i had my computer on for weeks at a time, so didnt notice till now?)

But my computer does not seem to want to shut down, nor reboot.

it'll just go through the shutdown stages, and as soon as it gets to the "Windows is Shutting down", it just stops there (it gets to saving my settings and past that fine).

I am not sure why. This happens when I reboot or shut down.

The only thing that has changed on my computer, is me installing Filezilla FTP Server.
I have also installed a 1TB SATA hard drive

I did upgrade from 1GB RAM to 2GB RAM, but that was quite before this problem started

Any ideas?

I have stopped the Filezilla FTP Service manually.
I do not have automatic windows updates (i do that manually myself).

WindowsXP SP3
AMD Athlon XP 4400+

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Answer Match 48.3%

I have a system that was self made, has been just fine operationally most of the time. Last year had operational issues, had bad memory and was fixed. Has been just fine for more than a year and now it is just auto shut down and trying to reboot. I am running WindowsXP. It won't finish rebooting, just goes to the screen that tells you to reboot from disk and can't get it to do anything from there. A few times it has gotten to a blue screen with stop messages...bad_pool_caller, 0xc2,0x07,0xcd4,0x02,0x801808A0,0x8E,0x05,0x8060F358,0xBA4CB92C,0x00. Today I got it to safe mode and not quit sure what to do from there. I then got it to completely boot up to the everyday desk top and ran some Norton utilities with no problems and then SHUT DOWN and Reboot to the reboot from CD screen again HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Microsoft won't help without a fee. The class instructor( gonna have to hurt him )for the build bought OEM software for Windows.. so no free support from Microsoft.Can't contact class instructor, he fixed the memory problem, he is no longer a teacher there.I may contact the school and make them fix it no matter who is there !! I am tired of having issues every year or so.

A:Auto shutdown..won't reboot HELP!!!

Stop 0xC2 or BAD_POOL_CALLER - The Stop 0xC2 message indicates that a kernel-mode process or driver incorrectly attempted to perform memory operations in the following ways:
By allocating a memory pool size of zero bytes.
By allocating a memory pool that does not exist.
By attempting to free a memory pool that is already free.
By allocating or freeing a memory pool at an IRQL that was too high.

This Stop message is typically due to a faulty driver or software.
you can find this and more at

3 more replies
Answer Match 48.3%


Since a week I can't shutdown, reboot or log out from windows 8.1 . The system stay stuck sometimes at "installing update 2 of 8" (I tried to disable windows update and when I do that the system is generally stuck at "Please wait..." with the points moving in circle). Doing a CTRL+ALT+DEL on this screen make the system freeze (points are not moving anymore).

I have done a "sfc scannow" command and I have no error.
I tried to boot in safe mode and everything is working fine there: I rebooted without problem.

However since I have done that I have a black screen each time I boot and I need to kill "explorer.exe" and create the task to see my desktop but it is another problem...

I also tried "powercfg /energy" and the command stayed stucks at "Observing system..." during an hour. When I close the cmd et retype "powercfg /energy" I have an error: "Unable to open ETW session... Session ETW is already in use...".

I also tried to create a new user on my computer but the system crashed even for that...!

I have no more idea how to detect where the is from. I tried to stop all non-windows services and it didn't made the trick. It should be a software maybe but I don't how to find which one... (it's not a virus or malware I already scanned my computer)

Thanks anyone who could help me.

A:Can't shutdown, reboot or log out on windows 8.1

Looks like its time to do a Refresh or reinstall Windows, back up your data before hand.

4 more replies
Answer Match 48.3%

Hello to all, sorry to add another problem to you your day but I am paying for my computer sins namely being impatient
with a system that is erratic in shutting down. I usually wait a decent interval and when it doesn't shut down I turn
off the switch when the screen goes blue and stays there. I've gotten away with this more or less. Last night while
the message was "please wait while windows is shutting down" I waited awhile and then shut it off. I had never done
this before during the process of a shutdown.

Today when I turn the switch on and push the boot button on the desktop hard drive I get the green light and the sounds that the
hard drive is turning over but nothing on the screen, the software seems dead in the water. I've checked connections thoroughly
and tried putting the operating system in the cd drive as well as the utilities and driver discs but nothing but nothing occurs.

I have recovery disks if necessary but I understand they will wipe out files and I don't have a current backup, my backup software
has given me problems I've never resolved so I'm some months behind on that requirement.

Can't live without my computer, any help deeply appreciated.

Hope to return the favor
Hapless Hugh

A:Premature shutdown of XP - can't reboot

System manufacturer and model?

If custom/self-built...motherboard manufacturer and model...and whether you were using onboard video.


2 more replies
Answer Match 48.3%

I use a program that has the ability to reboot or shut down my computer remotely. I would like to be able to find a freeware title that does just that (shutdown or reboot remotely). By the way, the program is Radmin (for Remote Admin) and it is about to expire and I did not want to re-subscribe.

A:Remote shutdown or reboot?

9 more replies
Answer Match 48.3%

I'm going to try to add the image of this problem everything works fine after I click on OK. Thanks for all help & rep points. Also, I have not tried to type any commands.

A:cmd box and error at every turn on or reboot need help please!

Quote: Originally Posted by p5200

I'm going to try to add the image of this problem everything works fine after I click on OK. Thanks for all help & rep points. Also, I have not tried to type any commands.

Do you run an AV program? I would suggest checking for a virus/infection.


8 more replies
Answer Match 47.88%

This is simply peculiar.
I was asked to look at a friend's computer (Windows 7 64 bit desktop, apparently unbranded) which won't turn off. If you shut it down, it shuts down but hangs at the end with just the little power light on (which should turn off).
After much fiddling, it appears that restarting the machine and then shutting it down works fine, but if the last time it booted was from a cold boot (as opposed to a restart) the problem recurs. This has survived a full OS reset!

While not a serious issue, if anyone has any clue as to what might cause such peculiar behaviour, I'd welcome it.

A:Can't turn off after shutdown.

6 more replies
Answer Match 47.46%

Hey guys. Hopefully this is the proper section, if not I apologize. I recently built a new system, about a month and a half ago. Everything was working great until last evening. I was surfing the net and my PC shutdown cold for no apparent reason. I restarted and everything worked fine.
Before I went to bed I shut down the computer. I went to fire it up this morning and got no response when I hit the power button. I unplugged the power cord from PSU and plugged back in and it booted briefly into the OS then procceded to go into about four loops of booting into OS for a few seconds then restarting until it finally took and got me to this point. I haven't shut it off since and have experienced no problems in about three hours. I have restarted and it's worked fine everytime but I haven't shut down cold again to try and reboot.

In that three hours I've run OCCT stress tests on my CPU, GPU, and both seemed fine. Temps are all good on components and the case itself is quite cool as well. It's a new build and I have a clear sided case and can see no sings of dust buildup. I haven't run memtest as I'm inclined to think if the power button is non responsive it's either my motherboard or PSU. Just curious if you've run into this before and what you'd reccomend trying first.

System specs:
Windows Vista Home premium 64bit
Core 2 Duo E8400 @3.0Ghz stock cooling
XFX Geforce 9800GTX+ XXX version
4GB Corsair dual channel XMS2 @800Mhz
400GB WD Caviar SE HD
Asus P5QL-E M... Read more

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Answer Match 47.46%

Hello one all, new kid on the block here and my first post, actually I missplaced the Site URL, i have been a registered member for some time now.

Okay the issue at hand here:
This issue is recent, meaning in the past week or two that it started.
I did a complete Wipe & Reformat of my HHD's I even went out and Bought a 1TB WD My Book to back everything up. I did a Complete Fresh Install Of my OS, I installed all service packs one at a time, Meaning SP1 then SP2 Then SP3, I did all & I mean all windows updates that were required as well as Security updates, I made sure I did them all first before installing anything else, including my Anti Virus Proggy (I should add that it was the last thing I installed). After Windows was completely updated as indicated by the MS update site.

I installed my programs that I use most for Audio & Graphics and they are very few, Then I installed all my Games, If need be I will list them all, just let me know. Then I installed RadarSync and did a system scan to make sure I had all the latest drivers and updates to my programs. everything was working great, Then i started having this issue of windows Hanging at the screen stating "wndows is Shuttng Down" but never does and so I have to do a hard Shutdown.

Now this only happens after I have been playing one of my games for a few hours. If im just working with Pictures or audio or just simply on the internet and with several windows open (at times 4 - 5) and then I d... Read more

A:winXP SP3 Hangs On ShutDown & Reboot

any ideas Anyone ? is there ahy other info I need to provide here?

1 more replies
Answer Match 47.46%

It is taking a very long time to shutdown / reboot my pc and I would like to fix it. Running XP and after the saving settings, shutting down message, it just sits there, no hdd led flashing or anything, are there any programs that will create a log to show me what is going on, or does anyone have any ideas?

Oh also a norton process crashed while shutting down, have re-installed norton with no luck. Have reformated pc and still no luck. Plz help

If you want any more info or anything just ask, have a reasonable pc knowledge but instructions are always handy thanks.


A:very slow shutdown/reboot times

Shutdown is very slow - Windows XP

2 more replies
Answer Match 47.46%

My computer (Cadmium in the specs link in my signature) appears to be having a VERY slow shutdown. A full reboot from desktop to desktop again takes 7 minutes, 4 for the shutdown, and 3 for the boot. This only seems to happen when the computer has been running a while, so it may be caused by a process with delayed startup or something. I am having a lot of trouble dealing with this, as it is a huge waste of my time.

Does anyone have a suggestion to diagnose and repair this? I'm running Vista.

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Answer Match 47.46%

Hi, erm i seem to get this suprise shut down every 10 mins or so, a blue screen flashes up then goes away.. i presume this means a driver is currupt/not upto date. im on xp home sp1. I have recently installed a wireless network, and i think it may have something to do with that/priter driver. How can i check or troubleshoot where the issue is.

Cheers, matt.

A:XP sudden Reboot/Shutdown Error.

You may want to make sure all your drivers are up-to-date. Go to the Device Manager and make sure all hardware is properly installed. You might want to do it in safe mode because it may shutdown again. Another thing is uninstall the wireless network, install SP2 and reinstall.

4 more replies
Answer Match 47.46%

Hi all!
It makes several months am using Windows 7 Professional on my Dell Studio XPS 1640 (it's a 64bit system). It was working fine and I was happy with it.
It makes some weeks now that after each time I shut down, when I turn on again, it boots up to where the 4 coloured logo appears and then am left with a dark screen with only the cursor. I once waited for nearly 1 hour, nothing changed. The users screen never appeared.

I had to turn off manually, and when I turn it on again, it tell me that windows failed to restart.... and am left with these 2 options:
>start Windows Normally(I went back to square 1 when I tried this)
>Startup Repair.

The automatic system repair did not find any problem, I had to use the system recovery for which I had to choose a previous date in time to which I want the computer to reboot. Some times it works, sometimes I have to do it again and change the date.

When I hibernate the laptop, there is no problem when I turn it on again. But when I shut down or restart the laptop, it boots up to the "starting windows" screen with the windows logo and I have to turn it off manually.

It is causing me a lot of problem, I cannot install any program, each time I have to reinstall my printer.

Please is there any solution for such a problem?

A:Windows does not reboot after each time I shutdown.

Sounds like a hardware problem. Could be the motherboard but more then likely the hard drive is starting to fail. Try replacing the hard drive and see if you can reinstall a good working copy of 7 on it and that it starts up properly after shut down.

9 more replies
Answer Match 47.46%


I'm running XP HE SP2

One by one things happened:

My antivirus malfunctioned. It's SBC's and CA's Online protection. It keeps turning itself off.

Windows IE won't or can't find any webpagess, it just hangs.
I tried to re-install IE and it loads, but changes nothing.
I would like to continue to use IE (ver 5.50 only).

XP Disk check started each time I rebooted my computer,.

I began to receive a MS reporting tool error signature code -

BCCode: 27
BCP2: F7984b64
BCP3: F7984860
BCP4: F28b1f34E

OSVer: 5.1.2600
SP: 2.0
Prod: 768.1

E: Docume~1\SG\Locals~1\Temp\WER6769.dir00\mini101706-01.dmp
E: Docume~1\SG\Locals~1\Temp\WER6769.dir00\sysdata.xml

When I tried to shutdown the computer. it would either hang (regular blue window, stating that windows is shutting down) or shutdown, then flashes a blue or black screen for a 10th of a second and then reboot. The screen flashes so fast I could not read it.

How can I get this screen to hold up long enouth for me to read it.?

Now I have to press the start button and hold it to shut down the computer.

Now, I tried to install Bit defender and the package installer would not function.
Now I find that the MS installer is corrupted or not functioning.
I tried to download a new installer and I can install it, but it won't open the Bit defender pkg..

I used hijack and found no new items.
I used defrag and found no problems
I used disk check and found no problems
I used spybot and fo... Read more

A:XP Shutdown then blue screen then reboot

10 more replies
Answer Match 47.46%

I'm new to this forum, but as usual come with a problem - it's a minor annoyance of SP3 rather than a dire problem. I have read alll the related problems, but nothing is exactly the same.

I have a new Dell computer (Intel chip, not AMD) with WinXP Pro SP3 already installed. I kept my own peripherals and installed them on receiving my new computer and found the newest drivers I could. I have checked Device manager and there are apparently no problems.

I installed Kaspersky Security suite but after this problem ocurred disabled Windows Security Cantre as this was a conflict problem in SP2. No difference.

I thought at first that this was a random problem after closing all programs and shutting down correctly, the computer would immediately spontaneously reboot. But I could go through the shutdown procedure again without a problem. I have since noticed that this only occurs after being on standby, whether the standby is imposed by myself or automatic after the specified time unused. I seem to have no problem shutting down immediately after ceasing to use the computer.

I notice that the standby settings are slightly different in SP3 than SP2 and one has the opportunity to shut down the harddrive after a time as well as go to standby. As these times were the same I thought this might cause a problem, so I have altered one, but it makes no difference. I've also noticed that there is now a new intervening screen to logon after stand by rather than going straight ba... Read more

A:SP3 spontaneous reboot on shutdown after standby

Try reinstalling your video driver. I find a lot of standby problems are associated with corrupt (or incorrect) video drivers.

1 more replies
Answer Match 47.46%

Hey everyone,
So I just reformatted last night and installed Windows XP Media Center Edition 2005. Since installing it, I haven't been able to restart or shut down. The computer gets stuck on the background (no icons and taskbar). I don't even get to the blue screen that says it's saving settings and shutting down. Is there something I'm missing? I've tried deselecting everything from the startup in msconfig and it still gets stuck on the background in normal mode. However, I don't have any problems going into Safe Mode and restarting from Safe Mode, regardless of what is starting up. I'm using a Dell Inspiron E1505 with ATI Mobility X1400, but I'm pretty sure it's related to MCE.

A:Windows MCE 2005 won't reboot or shutdown

and welcome to the Forum

Did you load the motherboard drivers? go to the

Dell support site, enter your Service Tag Number and download the drivers

5 more replies
Answer Match 47.46%

Hey guys,

Is there a way to disable for a specific user to shutdown or reboot the system?
Settings like 'hide turn off item from Start menu' don't work as the user may turn off the computer in other ways e.g. using third party software.


A:Disable system shutdown/reboot

Parental Controls?

1 more replies
Answer Match 47.46%

I have tried everything I know to fix this problem,but I have come up short.
On the microsoft properties menu,under the power management tab I cleared
the check from the allow this device to bring the computer out of standby.
Also on the startup & recovery menu,I removed the check from the auto-
matically restart box.system restore does not work.Can someone help me
with this problem?Thankyou.


Have you been able to run CHKDSK /r in MSDOS emulation to check the disk for errors?

1 more replies
Answer Match 47.46%

I've got Toshiba Encore with Win 8.1.

I notice few times an issue after restart or shut down - black screen. Tablet was still running (Windows key vibrates). Only holding power button helps.

What I checked with no success:

- turning off fast boot
- turing off hdd encryption
- restore from recovery

Now I'm checking new, clean install of Win 8.1 from recovery with new Microsoft account connected with.

Any ideas about this issue?

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Answer Match 47.46%

While I see there are plenty of Random Restart threads already, I haven't found one with my exact case and have yet to find any answers.

My system randomly tries to restart, always when idle, and usually in the middle of the night. Because of this, I'm not sure if a BSOD is occurring, which I've only witnessed once since upgrading to Win7.

I will wake up to find my computer frozen on the black "Starting Windows" screen, where only the text is visible, without the animated windows logo above. I restart, and Windows starts to go through its repair diagnosis, which has never found an issue and I usually just cancel (I cannot select "start windows normally" before this since my bluetooth keyboard isn't registering keystrokes at this point). This restarts my computer again, and this time I get past the black "Starting Windows" screen. The blue startup screen starts to configure updates, fails, reverts changes, and restarts once more. This time my system boots up normally.

This used to be an occasional occurrence (but without the update attempt and extra restart), and now happens every night. Every Win7 update attempt has failed in this way since 1/28.

I have Windows 7 32-bit, upgraded from XP
Intel Q6600 2.4ghz
4gb ram
ATI Radeon HD 4650 1gb

Any help would be GREATLY appreciated. Thanks

A:Random shutdown w/ unsuccessful reboot


Could you please follow these steps to upload you dmp files? Is this normal?

If you can't find those files, let us know, and we will work on a different solution.


5 more replies
Answer Match 47.46%


A:pin shutdown, reboot to start menu

Welcome to the Forum,

Here Shut Down Computer Shortcut - Create[2]=Shortcuts

Here Restart Computer Shortcut - Create[2]=Shortcuts

3 more replies
Answer Match 47.46%

I'm having significant problems with my Win98SE system. While I posted previously and we worked through this with minor adjustments, nothing really changed. Often my computer will not Shutdown/Restart but hangs on the Windows98 logo screen (just before it should darken to black and say "Windows is shutting down".) Also, IE often will not open on double-click and I need to right click and select Open from the drop-down menu. It then still takes a long time to open. IE keeps getting slower; new pages and links are taking longer and longer to load. I again must often open links in new windows if even double-clicking doesn't work to open in current window.

Specs= Win98SE 4.10.2722A, IE 6.0.2800.1106 with 128MB RAM using dial-up connection; up-to-date CWShredder, AdAware, Spybot, and Trend Micro PC-cillin Internet Security 2005.

Following KRC Anti-Spyware Tutorial, have run and fixed all using CWShredder (nothing found), AdAware (minor stuff), Spybot (nothing found), and no viruses found in PC-cillin. Have run HijackThis and saved log file. Ran HijackThis Analyzer and will paste result.txt below.

Could it help to reinstall IE as one step? I just don't know what to do.

Thanks for any help you can provide.

Log was analyzed using HijackThis Analyzer - Updated on 1/7/05
Get updates at ... Read more

A:Reboot/Shutdown Problems; IE Won't Start

Your log is clean. Your problem sounds system related. Try using the SFC utility to check for missing/corrupt windows files. Since you have had this issue for awhile I think I would suggest backing up your data...and reinstalling the OS if SFC dosn't turn anything up.

Reinstalling IE might work somewhat for your browser issues...but the shutdown issue is another matter.

5 more replies
Answer Match 47.46%

Hi All,

I have recently bought a new system and installed Windows Xp SP2 on it. The motherboard and chip have been taken from a Hewlett Packard computer, the chip is a Pentium 4 2.60 HT and I have installed a Radeon X1600 Pro Video Card. All of the hardware has the latest drivers running directlt downloaded from the manufacturer website.

Since setup of the machine I have been having random program shutdowns. Not the programs I am running, the background programs. First of all it was the LSA Shell, which made me think of a Sasser type infection, but since then there have been various background programs shutting down and causing problems.

I have run virus checks with NOD32 and AVG (not together) and also RegistryFix, which finds problems, fixes them, shows no problems on the restart, but then maybe 8 hours later the machine shows another problem and a Registry check shows other problems.

Has anyone had any similar problems, or anyone heard of anything like this? I'm tearing my hair out looking for a solution, my old system was much slower, but I never had problems like this.

A:Various Program Shutdown and Reboot Problem

Help me please someone!!!

If this helps, the computer sometimes reboots on its own, no messages or shutdowns, only the menu bar along the bottom of the screen goes a cream colour, kind of like the old Win 98 menu bar, then the computer reboots.

Any help please?

2 more replies
Answer Match 47.46%

Hey everyone,
So I just reformatted last night and installed Windows XP Media Center Edition 2005. Since installing it, I haven't been able to restart or shut down. The computer gets stuck on the background (no icons and taskbar). I don't even get to the blue screen that says it's saving settings and shutting down. Is there something I'm missing? I'm going to try starting up the computer with nothing selected in the msconfig and see if that fixes it. I'm 99% sure the problem occurred even before I installed drivers and such, but I'm running a Dell Inspiron E1505 with ATI Mobility X1400.

A:Windows MCE 2005 won't reboot or shutdown

UPDATE: I went into Safe Mode and deselected everything from the startup in msconfig. My computer restarts fine when in Safe Mode regardless of whether or not everything has started up. However, when in normal mode, my computer still would not restart or shut down even after I deselected everything from starting up.

2 more replies
Answer Match 47.46%

i have w8.1 pro 64bit with all the update

i noticed that at the start or reboot/shut down there are not sounds

is it normal ?

i checked controll panel ->audio ->there is default windows sounds


A:why no sound at the start or when i reboot/shutdown ?

There is an option in the Panel that has the system sounds. At the bottom is a box to check to have startup sounds.

See screenshot from my Win 8.1 system

11 more replies
Answer Match 47.46%

I made a account just for this problem. I will probably be active, I like this website. Thats besides the point. I have literally tried everything ( CHKdsk, sfc scan, disable allow computer to turn off this device,etc.) The first time this happened bonjour was causing trouble and I re installed iTunes and it worked for now. I also saw a band-aid in which you disconnected from internet and my computer shutdown. I would like a permanent fix with out doing a clean-boot if at all possible. Thanks in advance guys!

A:Computer will reboot, but SOMETIMES (if it will) shutdown on admin.

Hello and welcome precrime now have you done any av scans yet? If not run a couple -

Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer and

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware! and even this one

AdwCleaner Download << download only from bleeping computer.

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Answer Match 47.46%

I posted a few days ago with a problem, but with no responses. Now i am having a bigger issue. Everytime i reboot. I get an error message on startup saying "services nd contrller app has encountered a problem and must close. Error Signature -
szAppName : szAppVer : szModName : unknown
szModVer : offset : 00000000 with detailed info of error report contents:

If i hit debug or close.The systme will shutdown with error 1073741819.
Here is my hjt log

I am now working with the error box still on my desktop.

Logfile of HijackThis v1.99.1
Scan saved at 2:45:24 PM, on 28/01/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Sygate\SPF\smc.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\WINDO... Read more

A:URGENT: windows shutdown on every reboot

8 more replies
Answer Match 47.46%

Motherboard: GA-M68MT-S2P
Power supply (including wattage): Thermaltake 450w (TT-450NL2NK)
CPU (processor): AMD Phenom II (Dual Core)
RAM: Patriot G2 Series (1 stick) 4GB DDR3 1333MHz (PG34G1333EL)
Graphics card: GeForce GT610 2GB DDR3
Sound card (if any): (onboard audio)
Operating System: Windows XP Pro Sp3
HDD: Seagate Barracuda Green (1TB)
New HDD: MediaMax (1TB) WL1000GSA6472

I don't recall making any recent software or hardware changes. Have had several successful shut down and boot ups.
I recently shut my PC down for the night.. and restarted it the next day and while loading the OS The system hangs and then a brief flash of BSOD and quickly reboots. I've tried booting into safe mode, and safe mood with command prompt and each time it hangs and reboots. After reading many possibilities I started trying to trouble shoot. I removed all external USB devices and "extras" leaving only a mouse and keyboard plugged in. and still the problem persists. I've removed the graphics card and enabled the onboard video.. and problem still persists. I've put in my windows xp disk and attempted automated recovery.. but it asks for a floppy disk that I do not have.
So... Thinking that my hard drive had finally bit the dust.. I ordered a new HDD, installed Operating system.. went through entire setup process.. and first boot.. Yep.. same problem. the flash of BSOD is so fast if you blink you will literally miss it.. I pulled out my Digital Camera and Reco... Read more

A:Auto Shutdown/Reboot while loading OS

So the new Media Max hard drive not the green Seagate fails too? Seagate green? Don't you mean Western Digital green. What is Media Max? Why XP in this day and age? Theres no worst drive produced than the green WD drives... Blue WD comes close though

8 more replies
Answer Match 47.46%

I have Win 7 Home Premium.

Is there an easy way to disable my wireless connection so that (a) it does not enable itself after a reboot, and (b) I don't need to implement the complete process to re-enable the wireless?

Under normal circumstances, the re-enable after a reboot is fine. I can disconnect WiFi from the system tray, and it reconnects after reboot.

But sometimes, I might want wireless to remain disabled after reboot. For example, if I'm doing a database restore, and the database starts synching after a reboot (such as Evernote), it could cause problems :-)

At the moment, I simply switch off the router until the database restore is complete.

A:How to turn off WiFi so that it does not re-enable after reboot?

Just don`t let it connect.

Doesn`t the laptop have an on off switch for wireless ? Most laptops do.

1 more replies
Answer Match 47.46%

Hi All,
When my system is booting everything is fine, i see all the pics and sound and etc. if i try to do a restart my monitor goes into power saving mode and then does not awake from it.

i have connected a dell net book and confirmed that the on the restart that the monitor comes out of the power saving mode.

1.I have run the OS in diagnostic start up to find out if any software might actually do something
2. I have removed every usb item except the mouse and the keyboard
3. I have taken out the VGA card for one boot and then put it in back again.
4. I have connected the DVI cable to a different ports ( first and second)
5. I have started the system with win 7 drivers but still the same problem.
6. I have installed latest nvidia drivers 258.96

nothing is working

honestly.... What am i doing wrong here ?

ps. Monitor model is LG M2394 D

A:Monitor does not turn on after reboot on Nvidia 275

Quote: Originally Posted by Droiyan3

Hi All,
When my system is booting everything is fine, i see all the pics and sound and etc. if i try to do a restart my monitor goes into power saving mode and then does not awake from it.

i have connected a dell net book and confirmed that the on the restart that the monitor comes out of the power saving mode.

1.I have run the OS in diagnostic start up to find out if any software might actually do something
2. I have removed every usb item except the mouse and the keyboard
3. I have taken out the VGA card for one boot and then put it in back again.
4. I have connected the DVI cable to a different ports ( first and second)
5. I have started the system with win 7 drivers but still the same problem.
6. I have installed latest nvidia drivers 258.96

nothing is working

honestly.... What am i doing wrong here ?

ps. Monitor model is LG M2394 D

1-check the driver for both in device manager

2-check the power mode settings for turning off monitor etc

3-try booting into safe mode (F8) does it still happen??

2 more replies
Answer Match 47.46%

I've been getting MANY problems with my computer freezing up on start up whenever I try to turn it on. I'm on a Windows XP Home, Asus k8v delux mobo, Corsair dual 256 Mb RAM, and AMD Athlon 64 3200+

The problem is when it starts up, it's different everytime how it happens...sometimes it happens immediately, sometimes it happens when trying to open programs in the early stages of logging on windows, sometime it happens at logon screen, sometimes it happens 5 minutes after being logged on...but the computer just...freezes...not like your typical freeze, where stuff still runs in the background (like music) kinda just dies but stays on...the biggest tell tale sign is the mouse stops working...I use an optical mouse, and the light just goes off...IT's not the mouse because I can't type either...and the fact that programs cease to run anymore. Sometimes it doesn't even lock up...sometimes I get a BSoD, and other times when I boot up, I don't even get to the Motherboard's logo screen...what should be a quick 5 minute or less process, stretches out to close to 20 minutes because it happens numerous's very frustrating and I'm not sure if it's a problem with Windows, or problem with processor, or problem with motherboard...It's a situation I'd like to resolve and would appreciate any help I could get.


A:bizarre lockup on reboot/turn on

check out the power supply
post the bsod error message in full

5 more replies
Answer Match 47.46%

I have a situation that UAC must be disabled in order to use a web based application features like merging data into MS Word, uploading/downloading within this application. I disabled UAC using GPO to all machines but for the next person
that will log on to the same computer the function of the web application mentioned will not work until the user goes to the Ctrl Panel > User Accounts > User Account Control and click OK on the warning message that says 'This setting will
take effect after you click OK and reboot' . I have like 1200 computer to manage and this causing big problem.

How can I automate using maybe GPO or pushing a register entry or anything you can think to turn off UAC
without a reboot required or even to do auto reboot after the GPO is applied. When this yellow exclamation in Ctrl Panel is ON with a message 'This setting will take effect after you click OK and reboot'  the application will
not work.
This 3rd part vendor are unable to make this application work while UAC is ON and I wonder how other application makers make their app work while UAC is ON.
Thanks you for your help.

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Answer Match 47.46%

hi, a am new in readyboost technology, and i wanna to ask, it is normal that readyboost every time that you reboot it turns offs and you need to go to the properties of the device and turn it on again? please reply if its a normal behavior of vista or not, thanks!!!

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Answer Match 47.46%

every time i turn on my PC it goes threw the reboot mode, the it ask F1 to continue or F2 for system set-up.

A:why does my pc reboot every time i turn it on, then click f1

There should be more information. Is it saying there is no boot device? The amount of system memory has changed? When was the last time you were able to successfully boot the system?

8 more replies
Answer Match 47.46%

i have a philips freevent x53 laptop its only 6 months old . but it crashed and wont load up . it keeps going on to the screen where you choose safe mood ect . it wont go no further then that . ive tryed rebooting and that doesnt work . i have a reboot disc to but it wont read the disc .
any help ?

A:my laptop wont turn on or reboot

You may need to go into your laptop's BIOS and change the boot order, as soon as you turn your laptop on, look for an option similar to "Press Del to enter Setup".

When you see the option, let the laptop run to the point where it doesn't go any further and reboot it. This time, keep pressing the button you saw earlier - it could be either Del, F2 or any number of keys.

This should load your laptop's BIOS screen. Using the arrow keys on your keyboard, navigate around - being careful not to change any of the options - until you find a section or menu called "Boot Order" or something similar. What you then need to do is fix it so that the CD-ROM drive is above your hard drive in the order, the exact key commands will probably be displayed to you in some kind of help section of the screen.

When you've done this, reboot with the CD in the drive and it should start. If not, try the CD in another computer (just starting up from the CD alone will not do anything to the computer). If it starts and shows a blue "Windows Installation" screen, there's a more serious problem with your laptop.

If this is the case, I would personally recommend sending it back to Philips (or wherver you got it from) and getting it looked at under warranty. Laptop warranties are usually good for a year unless you've dropped it or spilled something on it.

Hope this helps a bit

1 more replies
Answer Match 47.46%

my windows dont turn off or reboot when i ask to do it. and i find why ,i have a program or something else its on . its call xpwin.exe if i turn off this one and i ask windows to turn off or rebbot he do it. i try to find on the internet whats is this program and i find nothing about this xpwin.exe. somebody could try to help mee to find whats its this xpwin.exe concern .

thanks you verry much.

A:windows xp pro dont turn off or reboot

you are infected with a virus

winxp.exe is a process which is registered as [email protected]\r "This virus is distributed via the Internet through e-mail and comes in the form of an e-mail message, in the hopes that you open its hostile attachment.\r" The worm has its own SMTP engine which means it gathers E-mails from your local computer and re-distributes itself.\r "In worst cases this worm can allow attackers to access your computer, stealing passwords and personal data.\r" This process is a security risk and should be removed from your system.

fix it with this


10 more replies
Answer Match 47.46%

I have Win 7 Home Premium.

Is there an easy way to disable my wireless connection so that (a) it does not enable itself after a reboot, and (b) I don't need to implement the complete process to re-enable the wireless?

Under normal circumstances, the re-enable after a reboot is fine. I can disconnect WiFi from the system tray, and it reconnects after reboot.

But sometimes, I might want wireless to remain disabled after reboot. For example, if I'm doing a database restore, and the database starts synching after a reboot (such as Evernote), it could cause problems :-)

At the moment, I simply switch off the router until the database restore is complete.

A:How to turn off WiFi so that it does not re-enable after reboot?

Just don`t let it connect.

Doesn`t the laptop have an on off switch for wireless ? Most laptops do.

4 more replies
Answer Match 47.46%

Greetings Gents

? Windows 7 ultimate
? x64
? it was vista upgraded to 7
? full retail version
? 2009
? 2010
? Intel(R) Core(TM)2 Quad CPU Q9100 @ 2.26GHz
? NVIDIA GeForce GTX 260M
? Alienware M17x
? FLEXTRONICS 19.5 v *12.3 a = 239.85 w

out of sudden when i playing mkv or .avi media it stopped working and force me to total shutdown the system. To be precise, I never faced the BOSD; yet I know it the same/equivalent to it. I am seeking your help gents :D

kindly find the attached

thank you & your rapid response is highly appreciated.

A:BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Hi -

Most of the 11 BSODs list NVIDIA video as the probable cause.

1. Update your NVIDIA video drivers -


nvlddmkm.sys Tue Mar 16 22:00:40 2010 (4BA037C8)
nvBridge.kmd Tue Mar 16 21:31:37 2010 (4BA030F9)


One of the BSODs had a bugcheck = 0x124 = WHEA = Windows Hardware Error Architecture - potential hardware failure

Info on 0x124 -->

2. Remove Daemon Tools/ Alcohol 120. A driver common to both sptd.sys is known to cause BSODs.

3. Update your ESET installation to v4.2.64.12 -->

You need device driver updates. Alienware Support sends me to Dell Support -

4. Update all device drivers - chipset (NVIDIA & Ricoh), audio, network. DO NOT download the NVIDIA Video driver from Dell - go to NVIDIA Support per step #1 above.

Windbg Logs

If BSODs persist after driver updates, run the Driver Verifier -->

Regards. . .





Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 21:36:50.639 2010 (GMT-4)
System Uptime: 0 days 3:49:08.761
*** WARNING: Unable to verify tim... Read more

2 more replies
Answer Match 47.46%

Hey folks. I would appreciate if you could lend a hand with this issue, as I haven't had any luck so far.
My PC has been restarting instead of shutting down when I initiate a shutdown. I did a clean boot and tried it, as well safe mode, and it still replicates the problem. The BSOD I occasionally get before the restart is KERNEL_SECURITY_CHECK_FAILURE
Even though the BSOD doesn't show up every time, I am getting a minidump each time it restarts with the KERNEL_SECURITY_CHECK_FAILURE error. I've included the two most recent minidumps for analysis if it helps solve the problem.

Minidump 1:
Minidump 2:
Where do I go from here?
Much obliged for your help,

A:Computer Restarts on Shutdown (Windows 8.0) Occasional BSOD During Shutdown

Have you made sure that you have all your windows updates?

3 more replies
Answer Match 47.04%

Hello i was wondering if u can help me with my laptop every ttime i turn it on i will get i pop up screen that will tell me that something failed to work and the pc must be shut down immediatly and gives like 30 sec before its shut donw i have XP i think its somekind of worm once my friend had a simler problem and they told him to run somekind of word in run and gave him a bigger timel limit to give him more ime to work?? please please help mei dont know what to do

A:when i turn on my pc its shutdown emediatly

can you provide more info
windows operating system
make/model of PC
does it give you a countdown you may have the sasser virus

Click Start, click Run and then in the Open field type: shutdown -a

This prevents the system from automatically restarting long enough for you to download and install the Microsoft security update.

this link will check for sasser

1 more replies
Answer Match 47.04%

Hi, I have a Dell Inspiron 1501 Laptop with Vista Home Basic.

When I try to shut down, it will go through the process and appear to shut down succesfully. But after the screen goes black the WiFi light remains lit, and I can hear the laptop still running, eventhough the screen has gone black.

Then the only way I can get it to turn off properly is to hold down the power button.

I tried to do a system restore, but that requires a restart, and because the laptop won't shut down (or restart) I just get unsuccesful restore errors.

Can anybody help me?

A:Laptop won't ShutDown/Turn Off

8 more replies
Answer Match 47.04%

Just wondering how do I turn off the shutdown that has the "Whatever" has been interrupted, please save all work as the computer is shutting down. Then it has a timer. My computer never does this but my friends has been having problems. How can I turn it off?

A:How to turn off Auto shutdown

Usually thats a virus, so maybe do a virus scan?

Do a free online virus scan at

3 more replies
Answer Match 47.04%

Hey folks - W764 Ultimate Acer 4530 AMD 4GB RAM, 1TB HD

This system is a few years old and stable. Zero problems until a few days ago. Now when I shutdown by clicking any shutdown button (Orb->Shutdown or the shutdown on the logon page), the computer shuts down but immediately reboots. Also, cannot put it to sleep. Orb-> Sleep and it goes to sleep and immediately wakes. It seems to be the same problem that is causing both.

Nothing has changed EXCEPT I had to take the laptop apart a few days ago to swap out a noisy fan, and I removed/tested/replaced the coin batt at the same time. And that's when this behavior started.

Have already checked/done everything here: Power Options and Sleep Mode Problems ...including restoring C from a perfectly good BU created 2 weeks ago way before any of this started, but the problem persists.

Also reseated the RAM and replaced the section of mobo that has the power-on button, as it's separate from the rest of the mobo and I had a spare. Also tried booting into safe mode, shutting down, and it shut down then immed rebooted. And ran chkdsk and sfc /scannow.

There is only a split second between it shutting down and rebooting, and same with putting it to sleep... the second the power button flashes off (into sleep) it blinks back on and it wakes.

There are no devices set to wake it. And no programs set to wake it. I'm at a loss! (This BIOS has almost no configurable settings. No ACPI / S1, S2, S3 settings that can be manually set. p... Read more

A:Another Shutdown = Reboot thread - Exhausted Options

You could try this remedy, apparently it works in a lot of cases.

Shut down computer, remove all power sources, hold down power button

9 more replies
Answer Match 47.04%

As the title goes. i have been pissed off because of the settings not being saved like "Show Shadows Under Icons"
think somebody can help?

A:Windows Appearance not saved on shutdown/reboot.

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.Publish a Snapshot using SpeccyThe below is for those who cannot get onlinePlease take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

10 more replies
Answer Match 47.04%

Everytime I reboot or turn on my PC, Windows firewall turns off automatically and I have to turn it on. Is this the way it's supposed to be?

A:Windows firewall turns off on shutdown/reboot.

10 more replies
Answer Match 47.04%

I have reinstalled Windows XP Pro SP2 on my a computer that I built and started to install other programs as usual so that I could use this computer. The Windows Update balloon saying "there are updates for your computer" (it also claimed that I could work on other things while the updates occurred. So I installed other programs--Photoshop CS2, Quicktime Pro 7, Wacom Pen Tablet software drivers. The Windows Update happened three times. 1st had about 20 different updates, I rebooted with no problems. 2ns had 35 updates including IE 7, rebooted with no problems, 3rd time had 47 updates, rebooted and now my desktop is blank. My Pen Tablet (mouse) works but I don't see any icons or the START bar. My programs still work because when I open the Windows Task Manager and choose New task, I can browse for programs.

Surfing thru other threads in this forum, I thought maybe I had a virus or malware...just have never had any error messages. so I downloaded and ran these program scans: WPFind3u, VundoFix, AntiSuperspyware. Scans came up with no find of malicious stuff, but my desktop was visible afterwards. I shut down the computer for the night and turned it on again and the same thing is happening. Is this a software or hardware issue? I'm thinking that maybe my System Fonts are corrupted, but I don't know. I've even tried starting up in safe mode. I get a black screen there--no icons on desktop.

This computer is for my father who has a basic knowledge a... Read more

A:My desktop is blank after I bootup from either a reboot or shutdown

7 more replies
Answer Match 47.04%


I am trying to setup a simple Task Scheduler task to restart my HTPC every day at as specific time - but so far - no action on the task actually running.

I have the task setup correctly (I believe) it's calling:

C:\Windows\System32\shutdown.exe with the following arguments

–r –f –t 0

I have this set to run under the System account with highest privileges and it still will not fire. Cannot see anything in any logs anywhere.

Other items of note:

1. An instance of J.River Media Center is always running on the HTPC.
2. This PC has auto login using a local account MEDIA-PC\Username

What am I missing here?


A:Automatic reboot task using Shutdown - will not fire

Have you turned on History for all tasks?

If so, what does it state happened?

9 more replies
Answer Match 47.04%

Hi,I'm installing a new HP Proliant DL380 G4 wit Windows 2000 server (SP4). After applying all MS critical patches, the server won't restart (or shutdown).Restarting the server shows the 'Windows is shutting down' and after some time the 'black' screen. Normally you would now see the BIOS startup screens, but only with a reset of the power button the server will boot. So, nothing happens after it looks like Windows 2000 closed successfully.HP replaced the systemboard and did some diagnostics but couldn't find any (hardware) erros. I've updated the firmware/drivers using the last HP cd's and also used Windows update to guarantee everything is up-to-date. No errors are found in the eventviewer or HP logs.Before installing the MS patches everything worked fineAny ideas?Thanks for your help...

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Answer Match 47.04%

I am not 100% sure this is a Windows 8.1 issue or my AMD Catalyst Control Center doing it. I recently purchased a SAPPHIRE Radeon R9 270X 100364-4GL 4GB 256-Bit GDDR5 PCI Express 3.0 x16 Video Card and it has 4 ports (VGA, DVI-D, DVI-I, and DisplayPort. My main monitor 27" is on the left and is plugged in via DisplayPort. My other monitor is plugged in via DVI-I and it is on the left. When I do a detect it shows display 1 not plugged in, display 2 as being my 27" and display 3 as being my 24 inch but it has my #2 on the left and #1 on the right and I have to fix it every time I turn my computer on.

Any ideas? I have downloaded the latest Catalyst control center.


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Answer Match 47.04%

I'm running on Windows XP Pro (SP2) fully updated with August 8th patches.
Recently I started getting an error message upon shutdown or reboot.
It's an explorer.exe application error. The message says that 0x0eedfade,
a software exception, has accurred. Then it says that the program is not
responding and I can hit 'cancel' to return to windows and check the status
of the program. When I do this, I get a 'runtime error 217' with the option
to click 'ok'. When I do this I get a clean shutdown or restart with no
further issues. I'm mot having any other issues with this desktop computer.

My concern is that it's about time for a new backup of the hard drive to be
made, and I don't want to backup this problem. Does anyone know what went
wrong and how it might be corrected?

Here is an HJT scan that I did today:

Logfile of HijackThis v1.99.1
Scan saved at 6:51:38 AM, on 8/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Norton GoBack\GBPoll.exe
C:\Program Files\Common... Read more

A:Solved: Error in explorer.exe upon shutdown or reboot

From the IE version, this is XP SP2, right?

Wininet errors are often caused by a corrupted cache. Try deleting the
Temporary Internet Files folder for the affected user account. Make sure
that you can see hidden files (Folder Options> View) Then login as another
user with administrator privileges, or from the machine's default
administrator account (startup in safe mode) and delete the affected TIF = Temporary Internet Files.
folder from Windows Explorer. It will be at [C:\Documents and
Settings\username\Local Settings\Temporary Internet Files]
Then restart the machine.

You would not be able to delete this folder when logged in as
yourself- it's "In use." You should be able to delete it from the
Administrator account.

It's often recommended that the TIF folder size be set to about 50 MB.

2 more replies
Answer Match 47.04%

I have a desktop running Windows XP. I rarely shut it down. Although it is running all I get is a black screen. I tried alt, control, delete to restart and also tried turning it off using the power switch both without success.

I then unplugged it from the wall. When I plug it back in I get the same black screen and the pc is still on but doesn't reboot. I've unplugged the cord from the wall and the back of the pc and left it unplugged overnight with the same result once I reconnect the cord and plug it back into the wall.

Any ideas on what might be causing this and possible fixes? I appreciate any help that you can offer.

A:Black Screen Desktop PC Won't Shutdown or Reboot


Try rebooting with only the monitor, mouse and keyboard.
Is BIOS accessible?
if yes, reset to default
if no, reseat the RAM

Next steps will be depending to the result


2 more replies
Answer Match 47.04%

My monitor has suddenly started to reset itself to a very low resolution and screen size, and it happens after shutdown/reboot. It seems like the notebook thinks a second screen is attached. The only way I can get my normal settings back is when I attach another screen through the DVI connector and remove it again. How do I solve this problem?

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Answer Match 47.04%


I'm using win 7 and I've had a strange problem. After browsing the internet and using Skype, I wanted to shut down my laptop because the battery was running low. But, no Shutdown Button. I managed to shut it down by using task manager ctrl+alt+del and power(shut down) button from here!. After starting the pc again, the button re-appeared.
I do not understand what caused that. Should I run the sfc /scannow command or something else...

Thanks in advance,

A:Shutdown Button Dissapeared Reapeard after Reboot

Hello Kenobi,

Was the power button in the Start Menu missing, or did it just not have "Shut Down" set as it's action?

Power Button - Start Menu

Hope this helps for now,

3 more replies
Answer Match 47.04%

I'm not too knowledgeable about the technical side of computing, so please bear with me.

I'm running Windows XP Professional (SP2) on an AMD Athlon XP 3200+. My grandson showed me a game called Roller Coaster Tycoon 3, which I fell in love with and subsequently bought for my own computer. As I only had 'on board' graphics, the game obviously wouldn't run, so I bought an Nvidia 6200 graphics card.

Following the instructions which came with it, I installed the card successfully. The only thing I couldn't do was disable the 'on board' graphics, but as my computer recognised the new card automatically, I went ahead and installed the driver. The new card didn't need an extra power source, as there was no connector on it. Incidentally, I did find the 'on board' graphics in the System > Properties list, but nothing happens when I click on it, so I assume I can't disable it.

Everything appeared to work well and I got the Roller Coaster game up and running beautifully. Some time later, after I had closed the game and gone on to other things, I needed to restart my computer, so I went through the usual restart sequence.

Things went well ... at first ... but some way through the Windows XP loading screen, where the little blue bars scroll across, my computer simply switched off, totally! I tried again (obviously from a cold boot this time), but the same thing happened.

To cut a long story short, I eventually removed the... Read more

A:Solved: Restart/Reboot - system shutdown

9 more replies
Answer Match 47.04%

I have been beating my head against the wall with this one.
Just got a Gateway E-9520T for a customer. We spent the last week configuring it, installing updates, etc--but it's pretty much vanilla Windows Server 2003 R2 32-bit with exchange 2003. We haven't installed any of their customer applications yet.

During the setup and testing we did everything from leaving it on at night, to shutting down over night, rebooting, etc...

A few days ago it suddenly started taking around 30 minutes to boot and 30 minutes to shutdown.

During the startup/shutdown the RAID array is going crazy. Tons of file access.
When starting up it performs POST correctly, starts booting Windows (2003 Server Logo, with the little scroll thing at the bottom), and then the screen flashes like it's about to switch to graphical mode. But it hangs there with a blank screen for 30ish minutes.

The morning this started we hadn't installed any new drivers, updates, applications, or anything. Just fired the box up.

Gateway thought it might have been the MegaRAID card, so they sent a new one. No change. MegaRAID says their latest firmware fixes an issue that sounds like this problem. Updated the MegaRAID firmware, and it's still taking forever to boot.

What I've done:
Waited forever for the system to come up, rollback driver updates for the RAID card. (no effect)
Booted off Gateway's recovery CD (at their request) and used it to reinstall the factory default drivers. (no effec... Read more

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Answer Match 47.04%

My laptop is not shutting down. I have Window 10. All drives are up to date. BIOS v1.6.

When I choose Shutdown the laptop seems to shutdown, but then starts again.

Hardware or Software problem? Please advice.

A:Satelite L50D-B Constant Reboot after Shutdown

Driver problem.
Remove the Windows 8 drivers from Control Panel.
Let Windows Update install the Win10 drivers.

1 more replies
Answer Match 47.04%

I've an ongoing problem which is now very annoying.
At any given time my PC will turn itself off. It's not a controlled shutdown, it's literally as if someone has pulled the power supply. There's no blue screen and I just can't work out what the problem is.
If you then try to turn the PC on after this failure it won't. The fans whir and the lights come on but there are no beeps on start up and nothing is displayed on my monitor.
I can then get the PC to work by removing the power cable completely, waiting 30 seconds and then attempting to turn back on.
Generally it seems to happen during my syncing of my mp3 player, whilst media player is converting to say WMA format. Or during a compression of a ZIP file. It appears to be through cpu intensive applications. It will also do it on occasions during a full virus scan (Mc Afee INternet Security)
I had major problems a few months back as the "failure" corrupted the boot segment of my drive - which fortunately I was able to recover.
The PC is often on most of the day but during light use or sitting idly by it seems to have no problems.
THere are so many options of what could be at fault - memory, power supply, cpu, bad driver. I don't know where to start.
Is there a way I can create a log of activity to try and see what's causing this? I'd like to start logging of anything useful, start a media sync and see what happens.
My system details are:
Pc: Built system. Mobo: Asro... Read more

A:XP Crash - complete turn off and fail to reboot

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Answer Match 47.04%

I'm a newbie to this forum. Just got a new HP Pavilion d6500t with installed Vista Ultimate x64. Has been tough going, but was scraping by until today. I installed Quickbooks (via download) and transferred my data files from my old pc to the new pc. Things seemed fine...then BAM!

The screen became "jumpy" and I received a number of error messages. Could not bring up Task Manager, so I had to shut down the pc manually (turned it off). Reboot involved a system check because of the manual shut-down. System check was fine...but, now my pc is frozen on a black screen with the hp logo in the middle. My choices are the usual: Press <ESC> to enable startup message, <F1> to enter System information...etc.

MY PROBLEM: I cannot go ANYWHERE from here. The F-keys are not responding AND I cannot even manually shut off the pc!

I am a total novice when it comes to pc systems. I need help DESPERATELY. Any suggestions out there?


Unplug it.

Did HP provide a recovery disc?

6 more replies