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Black Screen at Startup: Windows VISTA Laptop

Q: Black Screen at Startup: Windows VISTA Laptop

Approx three weeks ago, I experienced a screen lock-up on a rather old Dell Laptop (Model 1450) using Windows Vista. I spazzed, tried to hard-boot (realized that a DVD was in there, poss the cause). Then reached for the Windows Vista software CD (was the wrong one - license was for other laptop).

To date, I can see the Dell Banner, the Windows Vista banner and then blackness. Nothing. No lines...I hear the fan briefly....

Have tried to reboot in Safe mode (no luck). Pressed F2 and F12...can see both screens but Im lost.

Can't locate the orig Windows Vista cd to reload.

Is this computer dead? Any recommendations on how to revive? Lots of info on there I was hoping to extract. Thanks in advance for any advice....I'll start diggin the hole to toss the laptop into...

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Answer Match 71.82%

First of all, I am not sure if I am posting this in the right section. If not, please guide me to the correct section.
I have a Dell Inspiron 17r SE Laptop and my problem is that every single time, I have to turn my Laptop ON twice in order for it to boot up successfully. The first time I turn it on, Dell logo appears for a second and then, black screen shows up. Then, I have to turn my laptop off and start it back again. Second time, it boots up without any problem. I am fed up of turning it on twice everytime, and also concerned that it will affect health of my Laptop . How can I fix this Issue, please help.
I don't have a Recovery CD or Windows 8 CD. Windows 8 was pre-installed on my Laptop.

A:Laptop screen goes black on startup, have to turn laptop ON twice for it to boot up s

If it's still under warranty, call Dell. The unit or parts might be covered for replacement.

4 more replies
Answer Match 71.4%

Having issues with my Dell Studio 1737 Vista laptop. 2 days ago, it was working fine. Had some family over for the holidays, and i let them play with the laptop while they were at home and i was at work. i think this is where things went wrong.

Yesterday, on startup, it went straight from the windows startup splash screen to the black screen of death. here's the rest of my adventure:

I was able to boot in safe mode, and did a malware scan and removed "suspicious" items. I also ran a Hijack this, but didn't see anything that immediately jumped out as being a threat. I tried to reboot after the malware scan, and was met with the black screen once again.

Next step was a repair/restore, both of which resulted in either a lockup, or a black screen. Rebooted again in safe mode (this time with networking)
i went ahead and did a defrag, as well as a scandisk and dskchk /R. After the dskchk, everything seemed to boot fine. When i tried to reboot "normally", again i received the black screen, but was able to boot normally when i tried "last known good configuration".

Once again, I tried to boot in safe mode (this time with "advanced" debugging) and that worked fine. Windows apparently downloaded an update while i was checking system settings, and i decided to go ahead and install them. After the installation auto-reboot, Windows was up and running fine.

I added a new "guest" user, thinking that if things were back... Read more

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Answer Match 71.4%

I just installed Windows Vista on my previous Windows XP and now when I restart my computer, it stops at this black screen and it gives me 3 options. How do I just make it start only in Vista instead of choosing every time at start up?

Earlier version of Windows
Microsoft Windows Vista
Microsoft Windows XP Professional Setup
Here's a pic
Uploaded with

Uploaded with

A:Black Startup Screen Vista

Welcome to the forum autoguy15, You can download easybcd a freeware program set vista as default, time say five seconds, and it will automatically boot into vista, click the link below.
Download EasyBCD Free - A handy tool for tweaking your system - Softpedia

2 more replies
Answer Match 71.4%

Hi,Ok this is getting to be very irritating that I can't figure out whats wrong here. First off after I boot up my computer,it'll say microsoft corporation with the loading bar above that,then it'll show the Vista logo,after that right when the screen is gonna come up to type in my password to enter my desktop,the screen goes black. where I end up having to shut down the computer the improper way.

At times now it does this 2 or 3 times in a row,where then after that everything works just fine as if nothing was wrong. Something weird I've realized after having this happened multiple times. when I start up says the microsoft corporation with the loading bar. Say if that bar loads just for a split second or so then moves on to Vista logo,all of the time it does that black screen after that. where as when the bar loads for several seconds,normally everything works after that. something isn't clicking right I guess.

I've tried re-installing windows,where at first it worked right for 2 or 3 times I started it up and just now it started doing it again where I had to restart 3 times the improper way before it worked. thanks

A:Black Screen At Startup On Vista

Can you get into Safe Mode?
Does the problem ever occur in Safe Mode? (this'll help to verify if it's a driver issue or not)
Do you have all the latest Windows Updates?
Have you updated your video drivers to the latest available version from the manufacturer of your video chipset (nVidia, ATI, Intel, etc)?

6 more replies
Answer Match 70.98%

HP ENVY 15-j140naProduct no: J0B97EA2 years oldwhere I try and turn on my laptop, the screen does not come on at all.The fan comes on full power for a second or two then drops out entirely. After about 10 seconds the fan can be heard slowly increasing to a normal level. All the while no activity on the screen.The power light is on along with the wifi ledThe caps lock led flashes in a 2 flash pattern with a long gap betweenI have tried:hard rebootBIOS reset by holding down win + B keys when the power button is pressed but it doesn't seem to do anythingAny help would be appreciated

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Answer Match 70.56%

Hi, my laptop loads to the login screen, the welcome and then a black screen with a mouse pointer i.e no desktop appears. Task manager is available and runs and I can get explorer.exe to run and show the desktop.However almost every file will not run, control panel, regedit, iexplorer, avg, anything that would hep to resolve it. Firefox will run but not allow downloads it hangs the system.At one point I had multiple explorer.exe running at a time (visible in task manager), this appears to be reduced to one now after running AVG in safe mode on a command line, registry mechanic and online scanner from I have tried to roll back the system using restore points, no luck. I have managed to do more in safe mode with networking as firefox and ie will load in safe mode alowing me to download virus and registry checkers but although they have removed some errors. This has made no difference.At present the machine doesn`t fully boot (as described above, I have to kill explorer.exe in Task Manager and reload it in TM to show desktop.)The problem I have is that I cannot run any of the .exe files you require unless in safe mode... that is defogger, dds and gmer. Therefore I have only been able to run these in safe mode, if this doesn`t help, what can I do ? I have posted them anyway.Thanks for your help....Here is the DDS.txt output :-)DDS (Ver_10-03-17.01) - NTFSx86 NETWORK Run by ant at 20:27:53.28 on 01/09/2010Internet Explorer: 8.0.6001.18928 BrowserJavaVe... Read more

A:.exe files do not run, black screen on startup in Vista

Hi,Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

27 more replies
Answer Match 70.56%


I have a strange problem. When I start my laptop everything goes normal, but as soon as it actually gets into explorer my screen turns black. I can also hear the standard Windows sound that I am in explorer. So I think everything is fine, but I just cannot see anything!

As soon as I do a system restore everything is fine again. The only problem is... after a while it turns back of course. I then do another system restore and find myself in a vicious circle...

Also when I start it in safe mode everything is fine (meaning I can actually see things). I think somehow it automatically puts my screen to monitor or something (I don't have it connected to anything though). I tried putting it back with the Intel hotkeys to try if it's this but no result.

Quite annoying to try to fix something when you can't see anything!

I have a HP6730b with Windows Vista (64b).

Thank you in advance for your help!

A:Vista - Screen remains black after startup

I found an interesting link and tried this out, but none of it helped :-(

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Answer Match 70.56%

I know this may have been asked before but i was wondering if anyone had some ideas here.
Vista on a dell laptop inspiron 1521...startup appears normal but it reaches a black screen with the cursor and never progresses from there..same thing in safe mode..

any ideas or recommendations would be greatly appreciated..thanks

A:Vista startup..cursor on black screen...nothing else?

Is service pack 1 installed?

some causes.

1. Recently installed software/drivers

2. Video card or video driver problems

3. Disconnect all USB devices during the boot process, see if this solves it

4. If you never installed SP1 in Vista see this article, it only applies to non SP1 Vista installations

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Answer Match 70.56%

I have a 2008 Dell Inspiron 530 with Vista. after doing a hard return, computer would start up with a Black screen.
Start Repair results:
System files integrity, check & repair
Result: Failed Error code: 0x490
boot status +

ran Memory repair and computer came back up, very slow, and worthless

now will only boot with F8 to SafeMode/Networking

any help appreciated!

A:[SOLVED] Vista startup Black screen

Hi see if this will help Recovering the Vista Bootloader from the DVD - NeoSmart Technologies Wiki

4 more replies
Answer Match 70.56%

Hi Guys, I've finally had it to my teeth with Vista! Some serious bad luck luck and in absolute frustration I'm turning to you guys and girls for help!


Vista loads up and just before the logo screen (when you can hear the vista jingle) the screen blacks out. Infact my monitor loses signal. I can still however hear the sound and it seems like Vista continues to load.


Vista has been working fine on this machine till then. I had this problem previously and I reinstalled Vista. I really don't want to go through that again, so any help would be much appreciated.

Here is the spec for my machine:

Intel core 2 quad
4 Gig Ram

I've googled around and tried a whole number of things but no luck. I'm willing to try anything except for a reinstall.

Thanks in advance for your help and patience.

A:Another vista startup problem - Black Screen

what power supply

7 more replies
Answer Match 70.14%


Whenever I start up my laptop now, it immediately goes to black screen with a blinking "_". I've been able to boot into the Vaio diagnostic by holding F10 on start up. Through here, I've ran the hardware diagnostic and found no errors on the cpu or hard drive. I then reformatted and restored the factory settings through the diagnostic. The laptop still boots up to the black screen. I'm out of ideas, so hopefully some of you out there would be able to help me.

Sony Vaio VGN-FW510F
Windows 7 Home Premium 64-bit
2.2GHz Intel Core 2 Duo T6600 Processor
4GB DDR2 800MHz Memory
500GB Serial ATA 5400RPM Hard Drive, DVD±R/RW Optical Drive

A:Vaio Laptop - Black Screen Upon Startup

11 more replies
Answer Match 70.14%

I recently broke the LCD screen on my acer aspire 5332. I have replaced it with a LED screen and a converter cable bought off eBay. The screen works fine for the first few seconds of booting but goes black after the windows initialising display. The usual startup sounds still happen and the computer appears to run normally, apart from the fact that the screen is black! (No backlight or graphics). It works fine when loaded in safe mode, and I have tried adjusting the display settings through safe mode but it doesn't seem to help when I reboot in normal mode. I assume it is a problem with a driver but I have no idea which driver to reinstall. I would really appreciate any help! Cheers

A:Laptop screen replacement: goes black on startup

Hello again Alexf.

All laptop display screens are LCD. The difference is in the backlight. Older models use CCFL (fluorescent), newer models use LED backlights.

When you replaced the display, was it an exact replacement (same type and model number)?
Also not sure what a "converter cable" is. Can you post a pic or link?

3 more replies
Answer Match 70.14%


I've had my ASUS K55A laptop for just over a year now.

I was using it fine one night, turned it off correctly and went to sleep.

The next day I went to use it and when I turned it on it only displayed a black scree (no display).

I can't even hear the fan or eject the disc tray.

I've tried it with the battery and without, with the charger plugged in and without.

All the LED Symbol lights flash green apart from the battery light which flashes orange when the battery is connected and even when it's disconnected.

I've tried the holding my finger on the power button to drain the battery but it didn't work either.

I've ordered a new battery as I've read that some laptops can only function properly with a battery....

Anyone got and advise or diagnostics?

Any help would be appreciated, thank you in advance.


A:ASUS Laptop, black screen on startup [HELP]

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Answer Match 70.14%

Hi tech guys, hope someone can help here...
I have an HP pavillips dv6 that I frequently hook up to my TV with my HDMI cable to watch videos, play music, etc. My problem is, the only way the computer will extend the desktop to the TV is to have it plugged in and charging. I also have the oposite problem when I am trying to use my computer without the TV; I cannot boot my computer while it is plugged in or the screen goes black after the welcome screen. Now I am no computer geek over here, but I am guessing it is because of my graphics card it is a RAEDON GRAPHICS AMD.
Can someone help me??

A:Screen goes black on startup when laptop plugged in

How old is this laptop?

3 more replies
Answer Match 69.72%

So when I start my laptop, after the loading windows screen, it directly goes to a black screen with a blinking cursor/underscore in the top left corner.
I've tried the ctrl-alt-delete. That does nothing.
I've tried the shift 5 times. Nothing
I can't acess safe mode by doing F8. The only screen I can acess is when I press ESC, and that takes me to 1. System Info 2. System Diagnostics 3. Boot Device Options 4. BIOS Setup and 5. System Recovery
System Recovery takes me back to the black screen with the blinking cursor. It sucks.
I've look EVERYWHERE and nothing has worked so far! Help please!

A:Vista on startup black screen and blinking cursor! HELP

Now, to be clear, what does the screen look like when you boot up (before it's black)?

24 more replies
Answer Match 69.72%

I have an application with which I can connect to an Mobile Data Device via RAS connection. I create an DUN and use RAS calls to establish an internet connection using my Mobile Data Device.
I have developed the application using VC++ 2005 on Vista.
One of our customers (customers of the firm for which I work for) have reported an "Black Screen" on returning from hibernate mode and because of this black screen, he is not able to log-on. The environment is Vista Enterprise SP1 on Dell Latitude Tablet PC.
The work around is that the user has to log-in in "Safe Mode", delete "Rasphone.pbk" (which my application created while making connection) and then he is able to log-in.
I happened to have a look at the Rasphone.pbk that was "possibly" causing this issue but found nothing unusual or no corruption in it. This behaviour is inconsistant.
Have you guys faced similar issues where-in you observed an "Black Screen" on returning from hibernate/sleep/restart on Vista Enterprise SP1 and which goes away on deleting the Rasphonebook.pbk (after logging onto Safe Mode).
Unfortunately, the customer has not shipped any RAS Logs to share with you guys.
Thanks & Regards

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Answer Match 69.72%

I recently bought a new HP laptop with Vista installed. The other day I went to turn it on and got a black screen and a message:

Checking file system on C:
The type of the file system is NTFS.

One of your disks needs to be checked for consistency. You may cancel the disk check, but it is strongly recommended that you continue.
Windows will now check the disk.

CHKDSK is verifying files (stages 1 of 3) ...
8 percent complete. (108220 of 129024 file records processed)

this is as far as the system gets and then it stops. I've left it on for several hours and it does not change so I shut the system down.

Any ideas?

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Answer Match 69.3%

Hi all,

I hope someone can help. I have a Toshiba Satellite Pro L20 with Windows XP. When I try to start up, after the toshiba welcome, it goes straight to a black screen prompting me to either start up normally or last config. Once entered, it goes to the Windows Welcome page with the green boxes flashing across at the bottom, then briefly goes to a blue screen with white writing, switches off straight away and re-starts.

It does this with all option in the black screen (safe mode, with networking, etc.). I have tried to tap F7 to get into DOS and this didnt work. Neither did F2 or F12 at start up.

I am sure I have not loaded any new software recently and cannot seem to even get to a point to do a system restore. Admittedly, my recovery CD is at another location. Is there anything I can try to solve this?

Many thanks,


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Answer Match 69.3%

Hello. I recently bought a Lenovo Ideapad 500-15ISK. It runs windows 10 and I recently installed an update for Windows 10 (Anniversary Update 1607). Everything was working fine for a day. Today, I double clicked on FIFA 15 to play the game when I received an application error. I searched on the net, and found that restarting the machine easily solves the error. So restart I did. And the problem started.
The first Lenovo screen appeared. And after it, a black screen appeared. Not fully back, but with a gradient, and I could move my mouse arrow. Nothing happened after that, it just got stuck there. I tried to press shift+F8 while starting and the repair menu came. I tried to go into safe mode, but the same problem persisted. I haven't tried opening the battery and pushing it back in again, because there is no separate battery chamber that can be opened in my laptop. To take out the battery, I would have to unscrew the whole of my back panel, which I am not touching since, the laptop is still in the warranty period, and I am afraid that opening the back lid may hamper with the warranty.
The laptop is only a few weeks old. What should I do?
Thanks in advance for any help.

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Answer Match 69.3%

Using a Dell Inspiron 15 N5050 Laptop (Product Support | Dell US )

I've been running Windows 10 without an issue for around 6 months now. After a recent update (Thursday), now when I boot up my computer from shutdown/restart I get a black screen. I can hear the sounds. To remedy this, I close the lid and wait for the fans to go off (Sleep). When I open it again, the screen is displayed without a problem.

I had a look at possible remedies and came across this following microsoft QA:

I therefore turned off fast startup and still didn't rectify the problem. I checked for updates and confirm that BIOS and all drivers are up-to-date.

It's clearly something to do with display drivers. In device manager, my display driver is: Intel HD Graphics 3000 (ver:

Can anyone give me any suggestions on what to try next?

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Answer Match 68.88%

This is what happens :How the problem startedI had my computer on sleep mode, after an hour, I came back and switch it on. After entering password on profile, it freezes.I switched it off by holding the power button.ProblemI started getting freezes after trying to login or clicking the profile.I managed to get into safe mode, I performed avg command line scan as well as sfc /scannow.Both did not help, I then tried system restore.(did not help either)I perfomed clean boot up, with no startup program. I managed to get it working past login, However the computer will freeze after a min of login.These are the red warning in the event viewer :1.The previous system shutdown at 3:46:23 PM on 16/6/2012 was unexpected.2.DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server:{DD522ACC-F821-461A-A407-50B198B896DC}3.DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server:{1BE1F766-5536-11D1-B726-00C04FB926AF}4.The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.5.The following boot-start or system-start driver(s) failed to load: Avgldx86Avgmfx86spldrWanarpv6I apologize for the long story, please help me!

A:Vista freezes shortly after startup/ black screen with cursor

Sounds like you might need a new hard drive there mate. Go get the AVG rescue disk and scan for errors. if there is any AVG will bring it up. please jot down any errors you get. best 'a luck to ya

You can also do this by going to the boot menu and selecting the bottom choice. I forgot what It's called. After that choose system test and symptom tree. scroll down to hard drive errors and do a scan with that. Also jot down errors and tests passed and failed. GL bro

2 more replies
Answer Match 68.88%

Hi. I'm basic computer user posting on behalf of my grandad who lives several hours away. I've been trying to help him by phone but no success so far.

He has Toshiba Satellite L350D running Windows 7. For several days he's met black screen on startup. He's tried a few online suggestions (that I found via Google) that didn't help (hold power 30 secs, hold power 60 secs, remove battery, external monitor, several function keys). A couple of times he found tapping f11 during startup enabled him to use laptop, but that way has since failed to work.

Any other suggestions would be much appreciated.

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Answer Match 68.88%

I have a Dell Inspiron E1505, Windows Xp home edition
I got attacked by malware and virsus 2 days ago...and i had a fake antivirus program and stuff.
I killed the fake antivirus program using Malwarebytes Anti-malware and another malware removing program. I was going to use my AVG but, the components were not working.
The next day, the laptop would lock up randomly(usaly 5 min. into startup) and would make a beep sound.
I was installing Avast antivirus and i got a blue screen and it kept restarting my computer and would not let me in.
Now, I have a black screen right after startup and i cant do anything!
Please help me. Thank you

A:Solved: Dell laptop wont startup-black screen!

16 more replies
Answer Match 68.88%

So I know this isnt a big problem, but my parents got new laptops and I figured id hook em up with windows 10 since I have loved it. Well they have had nothing but problems blah blah blah, they just dont like change. One actual problem my father is having though is when he starts up his laptop.

Normally on his laptop it shows the hp symbol, than immediately the Win 10 lock screen that you click and than sign in. Since upgrading to Win 10 the laptop shows the HP Symbol, than sits at a black screen for 15 or more seconds until the mouse shows up, and than the lock screen.

He using an HP Envy 17 so its a decent laptop, pretty brand new only a couple months old, with Win 8 it used to be instant lock screen from the HP logo. Already went into the power settings to make sure the quick startup option was enabled and I upgraded the video card to the latest build. Any clue on how to fix this?

A:After win 10 upgrade, laptop sits at black screen upon startup for 15+ seconds

By "upgraded the video card to the latest build" do you really mean you updated the video driver to a Windows 10 driver? Did you also upgrade the chipset driver as well?

2 more replies
Answer Match 68.04%

So I'm helping out a friend on Facebook. I'm going to post our dialogue. I'll talk to her and get responses from her. Cassie ----- Help! my computer wont start up!about an hour ago via Mobile Web · Comment · LikeUnlike * * * o Aly ----- Check your power source. It may be fried. If you leave your computer on for long time, you'll probably need a new one. 37 minutes ago · LikeUnlike o Cassie ----- A new wat? Its been off for 4 days now 35 minutes ago · LikeUnlike o Aly ----- Power supply. It's hardware in your computer. Ask your mom or dad to check it for you. How long have you had that computer? 33 minutes ago · LikeUnlike o Cassie ----- Since last christmas. 31 minutes ago · LikeUnlike o Aly ----- Weird. Laptop or desktop? 29 minutes ago · LikeUnlike o Cassie ----- Laptop 29 minutes ago · LikeUnlike o Aly ----- That makes sense. It's probably time to get a new power source. Ask your parents to look into it. 25 minutes ago · LikeUnlike o Cassie ----- Hmm the hard disk test failed why!! 23 minutes ago · LikeUnlike o Aly ----- You did a hard disk repair? What program did you use? 21 minutes ago · LikeUnlike o ... Read more

A:Vista Automatically Prompting System Restore on Startup; Black Screen

Use safe mode and do a system restore to before the problem started.If the problem is severe, you can reboot and press F8 in order to launch Vista in safe mode. Just enter "C:WindowsSystem32strui.exe" without the inverted commas in the command prompt in order to execute System Restore.

1 more replies
Answer Match 67.62%

First post, but I have tried to uninstall video drivers, system restore, random registry fixes, and so forth. I also did a virus scan, showing 17 Trojans (I know, very bad). I am guessing that is how this happened, not sure though. Uninstalling the video drivers helps, until I need to restart it due to new software. Then I can sometimes get to the log in screen, but even after that, It just goes black after a few seconds. I have searched and searched all over, and have not found a fix. Any help?

A:Laptop with Vista has black screen after loading screen

Hi Hackrtanman,

firstly welcome to the forums

Can you post detailed specs of your system.

And can you try to boot into safemode and disable the video card drivers on the system from Device Manager and then restart the system and check.

1 more replies
Answer Match 66.78%


I have been having this problem since a week or so. Broni has helped me in malware forum to rule out malware as responsible. My machine is clean and I was refered here for further help.

Here is my problem:

At boot-time, I see windows XP load screen with the progress bar, the progress bar advances to the end and then, the screen turns pitch black and all is see is an arrow cursor I can move around. I thought until yesterday that this was a permanent freeze-up, but if I wait, say, 6 minutes, the black screen disappears and windows then starts normally.

Last week, problem was intermittent, it now happens all the time.

Windows boot-up was fine before.

Please help me.

A:Windows load screen at boot, looong black screen, then normal startup

I had this tons of times with my old XP PC. It is normal if you have a lot of files on the HDD and you have little RAM. How much RAM do you have? What is the capacity of the HDD? And do you have the Windows XP disc? Would you be willing to upgrade the RAM and/or the OS if we must resort to that? Or would you rather just buy a new PC?

62 more replies
Answer Match 66.36%

Hello everybody, today my laptop has become blind. Let me explain:

My laptop was purchased in 2007
Alienware m9750
Dual nvidia 7950 go
Dual core 2.0
2 gigs of ram
80 gb harddrive

So here's what happened, today I was watch s movie on netflix when suddenly my screen goes black. Though I had crashed but my laptop was still on and the sound was still going. restarted, and the initial screen was slightly pixellated and garbled. Which has now made my laptop permanent garbled and pixely. After the windows logo. My screen goes black, but I am still hear the windows start up sound. I found that I am able to click on some music files on my desktop that are able to play, so this is a video issue. I reboot in safe mode which works this time figure to disable and uninstall the videocard drivers. I restart and I'm able to use my pc somewhat normally( still garbled). Reinstalled the nvidia drivers then halfway through says: error install failed or something, it happen really fast then crashed, tried restarting atleast 20 times in safe mode but it freezes up after it tries to load partition(1)\windows\system32\drivers\mup.sys

All of the other options for start up(even last settings to work) the screen goes black after the windows logo. I have tried tinkering with the bios but it doesn't help. Its basically being blind using a computer. So I'm wondering if there is anyway to possibly blindly open up command prompt and possibly disable or uninstall the drivers from there, I'm ab... Read more

More replies
Answer Match 66.36%

Hi , can anyone advise? my vista laptop recently hung at black screen with cursor after loggin in. when pressing ctrl-alt-del, can see "preparing your desktop" for a quick sec. Able to access via safe mode and have narrow down to this service "shell hw detection". when disabled this service, able to login normally.

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Answer Match 66.36%

Hi, I'm writing for a friend who has a HP Pavillion laptop running Vista. For the past few weeks, his laptop was pot luck pick as to weather it would boot up or not. It's gradually gotten worse from 50% of the time to 20% of the time. When he powers up, he gets the black screen, no logo, no cursor, etc. He's tried reconnecting power, battery, etc. to no avail. He said he wasn't able to get into safe mode either but I'm not sure he really attempted that properly. If I can get into safe mode (tell me how), what can we do to see if it's been infected? Could this be a hard drive issue? It's almost 3yrs old. He said he could not recall any particular "odd" incident occurring just prior to this issue. Thank you in advance for any assistance you may be able to offer.

A:HP (Vista) laptop not booting, black screen

Crashes (BSOD), unexpected shutdowns, sudden freezing, random restarting, and booting problems could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and sometimes malware. Even legitimate programs like CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) can trigger crashes, various stop error messages and system hangs so you may want to disable them if using any while troubleshooting. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. Troubleshooting for these kinds of issues can be arduous and time consuming. There are no shortcuts.Please reboot in "safe mode with networking", then download Malwarebytes' Anti-Malware and RKill by Grinler, saving them to your desktop.RKill.exe Download Download LinkRKill.scr Download LinkRenamed versions if the above do not work:iExplore.exe Download LinkeXplorer.exe Download Link <- this renamed copy is usually effective but may trigger an alert from MBAM...just ignore it.WiNlOgOn.exe Download LinkuSeRiNiT.exe Download Linkalternate link with all versionsRKill is available in several versions to include renamed versions in case... Read more

3 more replies
Answer Match 66.36%

Hello my friends,
Having trouble with an HP Pavillion dv6423om running Windows Vista SP2 (32bit)(no recovery partition available). I am not sure what kind of event might have caused this. My daughter isn't a good historian that way. The machine boots quickly and fine right up to the desktop. I get a glimpse of a couple of updates (Adobe, and another one that I can't make out), that come up on the screen. Then it goes black. I can still hear the cpu fan running and all the touch buttons that are lit up above the keyboard are still lit. It seems to be running fine just no image on the screen, not evening the back lighting.
It boots in safe mode perfectly without problems. I first tried to restore to a previous date. I tried every date rolling back until I ran out of them. Wasn't that many however. I have uninstalled many programs and games that were unimportant to try to solve the issue, without positive results.I have run ADWCleaner, JRT, and's Toolbox for Windows, all to no avail. What I would like to do is to perform a clean boot and then start to activate drivers in an organized fashion to pin the problem down.
Anyone have any good ideas to solve this issue? Any help will be greatly appreciated.

A:Vista laptop has Black screen after booting up

Do a clean boot as explained here. You should be able to start msconfig in safe mode. If the computer boots normally you will have to enable a few startup and service items at a time to determine which is causing the problem.

4 more replies
Answer Match 66.36%

Hi all !
i have a problem with my pc , it randomly freeze at startup getting me black, white or distorted screens . after 1 min the pc reboot and all go normal.
this problem can come 2 or 3 times at the same time.
after the pc finish his reboot it get me an error
like this : Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: 116
BCP1: FFFFFA800B26C010
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
and if i go on operative center it get me this :
Firma del problema
Nome evento problema: LiveKernelEvent
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema
BCCode: 117
BCP2: FFFFF8800F6579C8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
ID bucket: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Informazioni sul server: 9e4f5a19-5833-40b9-9f92-05c83b20360d

here are the information that i see in the bsod post introduction

.OS -windows 7
.its an assembled pc by me and i ve installed original win 7
.Full reatil version
.the system have ~ 1 week .. i have upgrade it from an old one created by me 1 year ago
.the OS has ~ 1 week ( i have re intsalled it after the upgrade)

cpu--> i7 2600K ... Read more

A:BSOD (black screen and windows startup screen freeze

Ok 116 error is caused by your Graphics card.
First thing to do is update your drivers from the NVIDIA website.

If BSODs continue Try HDD tests,
download gpu-z to check if your card is getting too hot, also is there lots of dust in the card?

Do you overclock your video card?

6 more replies
Answer Match 65.1%

I have windows vista installed on my laptop.
all my drivers are updated yet i have the problem of whenever i
close my laptop screen and open it later on it will not return from a black screen

i've tried the workarounds microsoft gave and none of them work

Mainboard : HP 30AE
Chipset : ATI Radeon RS480M
Processor : AMD Turion 64 ML-34 @ 1800 MHz
Physical Memory : 1024 MB (2 x 512 DDR-SDRAM )
Video Card : ATI Technologies Inc Mobility Radeon XPRESS 200
Hard Disk : ST98823A (80 GB)
DVD-Rom Drive : BB0420H ZHO561L SCSI CdRom Device
Monitor Type : 20 inches
Network Card : Broadcom Corp BCM4309 802.11a/b/g
Network Card : Realtek Semiconductor RT8139 (A/B/C/810x/813x/C+) Fast Ethernet Adapter
Operating System : Windows Vista (TM) Home Premium Home Edition 6.00.6000
DirectX : Version 10.00
and those are my system specs.. everything there cept vista came preinstalled on my laptop
any help would be appreciated

A:vista laptop screen going black when lid closed and wont appear when opened.. help

9 more replies
Answer Match 65.1%

When I start my windows 7 laptop, I get a black screen. It doesn't bring up the windows logo, errors, or options such as the boot menu. My Computer was working perfectly fine a few hours ago, but then my computer updated windows 7. After the update, my computer was still working. I noticed some lag, so i opened task manager and killed a few processes that i felt were unneeded.. (Maybe they were essential?) Then when i restarted my computer, this problem occured.

Please Help!

A:Black Screen Upon Startup (Windows 7)

Can you access the diagnostic screen (F8 key) to try and start in safe mode or using the last known good configuration? Can you boot from the Windows 7 installation DVD and choose to "Repair my computer?"
The Cleaver

3 more replies
Answer Match 65.1%

Following an unsuccessful attempt to install Adobe flash player (I'm not saying that caused the problem, it might be completely unrelated, but anyhow ...) when I start up I get the 'welcome' screen and then a permanent black screen with a cursor. I can get round this with the task manager but I'd rather it started up correctly in the first place. Any ideas, please?

A:Black screen on startup Windows 7

16 more replies
Answer Match 65.1%

Windows 7 desktop can not load after welcome screen appears just a black screen come and stuck a white mouse pointer works but nothing else.

safe mode works and last known good configuration works

whenever i start in above mentioned mode it works and then i had repaired win. 7 startup and chkdsk perform on c drive. then restart the system and it start properly as it worked. But after a day i start same problem came again.

pls. suggest any permanent solution.

A:Black Screen on Windows 7 startup

Test your hard drive and ram use seatools for dos for the hdd and memtest 86+ for the ram

3 more replies
Answer Match 65.1%

Windows 7 desktop can not load after welcome screen appears just a black screen come and stuck a white mouse pointer works but nothing else.

safe mode works and last known good configuration works

whenever i start in above mentioned mode it works and then i had repaired win. 7 startup and chkdsk perform on c drive. then restart the system and it start properly as it worked. But after a day i start same problem came again.

pls. suggest any permanent solution.

A:Black Screen on Windows 7 startup

Hello SKumar.
Have you changed/ added any hardware/software lately just before the problem started?

Do a System Restore to an earlier point.

Does it work?
If not, we are to some other things.

9 more replies
Answer Match 65.1%

I Minimized My Windows XP VM While It was installing, and now every time i start the Virtual PC, it stays at a black screen...
Does Anyone Know How to fix this? Without reinstalling.....

More replies
Answer Match 65.1%

Good morning,
always it happens that on the startup of windows 8.1 (and also when it was installed windows 8 before the windows 8.1 upgrade) after the republic of gamers logo and before the appearance of the lock screen, the monitor remains completely black for 5 minutes about (after that appears the lock screen and windows works again well). Usually Windows starts itself in 10 seconds about. During the black screen commands don't works. Can be the use of cc cleaner, that cleaning temporary files, creates this problem? I tried to reinstall the last version of the Nvidia display drivers but nothing changed. I took away all those unuseful programs from the windows startup. What can I do? Thanks and I'm sorry for my bad English.

I have a Asus ROG G750JX-CV200H Notebook bought 2/3 weeks ago:
Windows 8.1 home
Core i7 4700HQ
Nvidia GeForce GTX 770M
HDD 750GB 7200rpm

A:Black screen on windows 8.1 startup

Hi, Welcome to Eight forums.

Issue could be mixed set of graphic card drivers. Your PC might be downloading the vendor's drivers and hardware drivers together. Also, windows makes a backup copy of the drivers and puts them into its driver store for you and keeps putting it back on your system if the driver is deleted. You need to go into control panel, disable the autoinstall of device drivers, uninstall the video driver, reboot, and install with the vendors setup program and reboot. Then enter control panel and re-enable the autoinstall of the drivers again.

3 more replies
Answer Match 65.1%

Yesterday, I updated my windows 8.1, the process went well until the computer restarted but just after the windows logo disappeared from the screen, nothing happened and just the mouse pointer is visible on the screen. I tried startup repair from windows DVD, and other recovering options, but no result. I don't want to loose my installed apps and other files. is there any safe solution to this problem. thanks in advance
Laptop: LENOVO G500
Systeme: windows 8.1 (64)

A:windows 8.1 black screen on startup

One other thing
I've just tried "startup repair" using windows installation DVD, but it seems that the startup process goes well, because in the log file (srtTrail.txt) it is mentionned that the startup process is ok.
I tried to "refresh my computer" but it asks me to agree with deleting all apps installed from disks, thing that i don't want for now.
I hope thess informations can help 
Waiting for your advices.

1 more replies
Answer Match 65.1%

Hello Guys, Yesterday I had A problem with my PC
I started it and pressed the Power Button. After the ASUS splash screen my PC went to A black screen.....

There is no Startup Logo No Blue windows logo (blue rhombus) And no spinning chain.

And after 30 mins my PC rebooted and when I pressed F8 to go to safe mode nothing happens but the black screen comes again......
So I booted to my Windows 8 64-bit DVD and launched startup repair but it showed "error startup repair cannot fix your computer" then I came back and started Refresh my PC but now it showed another error message that "there is a problem refreshing your computer" and now when I came back and started "Reset" it again showed up the message "there is a problem refreshing your computer".

I can't fix the problem......
I have also tried "Advanced Option > Command Prompt > sfc \scannow" but it didn't help...

So please help me, I had many personal files on this OS so I can't Format it.

Thank For Any help.....

A:Windows 8 Black Screen At Startup

First of all unplug any USB devices you don't need especially hard drives. In bios turn off S.M.A.R.T HDD check at startup.

See what happens when you do that.

2 more replies
Answer Match 65.1%

System Details -
Lenovo Y500 Laptop
120GB SSD as windows drive
1TB Drive as storage drive
Problem Details - 
My laptop has been running with no problems at all. This morning I switched it on and after the welcome screen I just get a black screen and it stays there. There is no cursor and no ability to enter task manager
Attempted Repairs -
I've tried booting into all 3 safe modes, low res mode and last good config, which just give me the same blank screen. I've tried startup repair which finds no problems. I've tried running sfc /scannow but it gives me a message saying that "there is a system repair pending" and that the laptop need to restart. I have also run chkdsk (chkdsk C:) on both drives which finds no bad sectors and gives no warnings. I have also tried clearing cmos by removing the battery and power and pressing the power button for 2 minutes. I would use system restore but I stupidly have no restore points.
My only guesses now are that the user profile is corrupt (but this usually gives a message rather than a black screen), the windows installation is corrupt or I have some virus/malware. I'm not sure how to proceed.

More replies
Answer Match 64.26%


laptop just over a year old... had to have heat sinc re gummed as it overheated... then black screen appears with sis corporation etc... then it wont load or anything.. pc world said it was hardrive and i paid 125 for another one.. then same happened next day.. email packard bell who said it sounds like bios or motherboard... then it ran ok but a sound came out of speaker.. packard bell said it was bios status.. pc world agian had it and re installed software from packard bells sit (that may i add was older than the one on system) to stop this noise... however today again.. black screen.. told pc world what packard bell said they said bios was ok... but if happens again i have to go back have refund on hardrive but they say my other is faulty (how strange eh??as the other hardrive worked till i took it an they replaced it??)... anyway any ideas?.. could it be a virus in bios?.. i so how do i know , find and distroy??
thanks guys

More replies
Answer Match 64.26%

Hi all,

I have recently (since today) had an issue with my PC.

I came home after uni today, pressed the power button on my PC, it started up normal, showed the mobo splash screen etc... yet when it got to the stage of loading Windows (Vista) it just got stuck on the black screen that normally appears about 1 second before the "loading windows" status bar comes up. It just got stuck there on that black screen for over 10 minutes until I hard reset the PC. Then it gave me an error screen saying Windows hadn't been shut-down correctly and if I wanted to load it into safe mode etc. I just chose the normal mode and then it loaded Windows fine.

I then shut down the PC.

Later that day around 7pm I powered on the system again, and the same thing happened again. The only way I could get it working was to hard reset it and then it would boot after selecting "start normally".

So I have tried:

-Performing a Windows repair from the O/S disk, the repair program couldn't find any problems though, and consequently didn't repair anything.

-Restoring to yesterday before I have had issues.

What I need to know is if anyone else has had this problem before, or has heard of it, and possibly if there is a solution? I have tried searches, but I don't have a keyword/error code specific enough to find any real answers.

Could it be hardware or software related? Or both?

The last thing I have installed was an Epson printer on the 4th, but I haven't ... Read more

More replies
Answer Match 64.26%

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800A114010
BCP2: FFFFF88004A10EA4
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

A:bsod after black screen after windows startup

Hello shockandawe, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.

1 more replies
Answer Match 64.26%

i am was installing drivers on my laptop(sony vaio windows7 ulitmate 32 bit) and in between the installation,the system display a message to restart the computer to complete the installation.i clicked the restart button and after it displays a message windows failed to start. a recent hardware or software change might be caused.i tried to repair it by launch startup repair but i see black screen with cursor.i also clicked on starts windows normally,but after windows 7 logo the computer restarts again with some kind of error.i tried to start my computer with safe mode but it loads some deivers and after sometime it stops and show some kind of error and my computer restarts again.i tried to boot my computer but when i tried to boot my computer,the windows logo shows and after that windows loading files and after that i saw again black screen with cursor.i don't know how to start my computer.i have no external device attached.i also clicked on windows memory diagnostic tool but still couldn't find the problem.plz help.........

A:windows 7 startup issue with black screen

Hello hadi and welcome to Seven Forums.

I'd try running Startup Repair using this tutorial. Run it 3 times rebooting after each scan.

Startup Repair

If this doesn't fix things I'd try the other suggestions in the troubleshooting guide prepared by one of our Forum experts.

Troubleshooting Windows 7 Failure to Boot

1 more replies
Answer Match 64.26%

A black screen keeps coming on after the windows startup logo. When I disable my IntelhHD graphic driver everything goes normal, but with it it won't let me use regular mode except safe mode.
It would be grateful if you guys could help me.

More replies
Answer Match 64.26%

hi...i really need help..

my computer was working fine today up until i went to "start", "run", typed in "msconfig", clicked on the "boot.ini" tab, checked "safeboot" and clicked ok...i restarted my computer...

when my computer restarted, it went through things like memory testing...memory frequency...and then it went black...

i tried to restart the computer and pressed F8...i tried all the options (e.g. safe mode...last good config...normal...bootlog...etc) but still does just gets black...
what do i need to do? please help...thanx

A:windows xp pro startup issue (black screen)

10 more replies
Answer Match 64.26%

I'm running windows xp professional. I boot up my computer and it shows the windows loading page and then when the desktop should appear, instead the screen goes black and my monitor reads "no PC signal", as if the PC is not connected to the monitor. But that cannot be the case because it showed the windows loading screen on the monitor.
This problem keeps occuring now. It was working perfectly fine up to today. I booted the computer up in safe mode which worked fine, and re-installed the latest nvidia geforce 7300 se graphics card driver. I then rebooted in normal mode and the problem still occured where the screen is black and says "no PC signal." I don't know what to do now, i tried a new vga cable already, but that didn't fix it.
anybody else run into this problem and solve it?

A:screen turns black after windows startup

11 more replies
Answer Match 64.26%

I am having Windows 7 x64 go to a black screen without a cursor on boot after the Windows splash screen appears. The problem is intermittent and started happening after a Windows automatic update. I can boot into safe mode and after a number of times pressing the restart or power button Windows finally comes up with no black screen.

Things I have tried:
1) Memory check - all good
2) chkdsk - all disks, no problems
3) Windows System Repair - got error code = 0x490, don't know what to do with that
4) Waited for hours for something to happen while black screen up - nothing ever did
5) Checked for outdated drivers - all up to date

At wits end with this problem. Please help.

A:Windows 7 x64 Black Screen on Startup NO Cursor

Hi this is for vista but the steps are the same for win 7 Fix MBR | Windows Vista Tips

1 more replies
Answer Match 64.26%

I had the little icon on the bottom right of the screen (like where the clock is) that kept telling me install updates or they needed to be installed or something, so I finally went and installed them. When it finished it said Windows needs to be restarted.

When it started up again it shows the hard drive, processor, memory info, etc. and then says "Windows XP", after that the screen turns completely black, except for small "Logging in" windows that appears for one second, and then everything is completely black. I can hear the hard drive running, but I can't see anything at all, except I can move the arrow around.

I tried starting with last known good configuration and it didn't work, and then tried starting in safe mode. When I start in safe mode I can see the words safe mode written in white on the corners of the screen, but nothing else.

What in the world am I supposed to try now?

A:Black screen on startup after updating Windows XP SP2

10 more replies
Answer Match 64.26%

For several months my laptop (HP Pavilion dv6) has been going black about 20% of the time that I start it up. It is more likely to occur when my laptop has only been turned off for a couple hours or less.

The startup process starts as normal, but then goes to black, with the exception of a strip of color that appears in the upper left part of the screen. I can't say for sure, but it might be a miniaturized (1/16th inch by 3 inch) version of my task bar.

The screen stays stuck and the only way out of it is to hold my power button till it goes off. When I restart it asks if I want to "start normally" etc., and it then often asks to do a checkdisk (which I've done to no avail).

I'm curious if anyone is familiar with this type of problem and has any suggestions on how to fix it.

A:Windows 7 Startup issue - Screen going black

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: SFC /SCANNOW Command - System File Checker

5 more replies
Answer Match 64.26%

Hi, I'm new to this forum and have a problem with the starting up my Gateway dx4320 desktop running Windows 7.
will startup to Windows logo, then go black with a solid white cursor in the center of the screen
tried all Advanced boot options, safemode, etc, but still not working
can get into the Bios screen
booted up the gateway recovery disc & also windows repair disc.  However, startup repair results showed no problems
Tried to do a system restore but apparently all restore points are now gone
I did notice that the initial Gateway logo screen is now an Acer screen
Since I need to retrieve all the data on my Gateway, i have connected harddrive to a borrowed, newer desktop running Window 8. The gateway drive shows as drive E, but when I click on it, I get a Location is not available / Access denied error message
On the newer computer running windows 8, I was able to run Malwarebytes, GMER, TDSSKiller on drive  E.  All returned 0 problems detected
** So, would appreciate any assistance in getting rid of the black screen problem,
**  or perhaps guidance on the best way to copy over the contents of my gateway harddisk to the newer computer running Windows 8, so I can do a System Recovery on my old gateway and copy the contents back over to it.
Thanks much in advance!

A:Windows 7 Black Screen with Cursor at startup

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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Answer Match 64.26%

I installed W7 Ult 32 bit some weeks ago on Drive C: and since then I got upon starting a clack screen with :

Windows 7
Windows 7

after xx seconds it goes on with the, I presume, the first one.
i think it might come from a previous trial,not
activiated W7 version, or some unfinished W7 installation.
I do not see any windows.old somewhere..

How to get rid of this,it delays my startup.???

I made a W7 backup just for security on Drive D:
Thanks for help,
William R.

A:Double windows 7 in startup black screen

have you tried here?

4 more replies
Answer Match 64.26%

I had recently formatted and reinstalled windows xp home edition. Everytime I restart my computer this comes up after the Dell logo displays. It lasts for approximately 5 minutes and then the Windows XP loading screen comes up and boots to the desktop. This load is really annoying and has never happended to me on previous installs of Windows XP. Please let me know how to resolve this issue.

System Specs.
Dell Dimension 4600
Windows XP home edition SP2(This issue also came up on the original install)
Pentium 4 3.4ghz processor
1 gb ram
128mb ATI Radeon Pro graphics card

A:Black NT load screen on Windows XP startup

That screen is actually a byproduct of SP2, as long as you run SP2 your stuck with it.

3 more replies
Answer Match 64.26%

I was running FSX on my other desktop when the power cord got pulled out, I tried starting the computer again then found myself with the dreaded black screen and I don't know what to do.
When I press the power button on the desktop, everything seems to sound normal, fan going etc but no beeps.
Monitor light stays on amber however. I've tried another monitor and still the same thing. Tried the ol' take all plugs out, re-plug, then restart but still the same thing. I've tried letting it get cold and still the same thing.
I also took the RAM out, gave it alittle clean and still no change. I've also popped in the Windows XP disk to see if that would do anything but nothing as nothing shows up on screen. Keep in mind that the black screen is constantly there, i.e no Windows start up screen or anything.
I don't know what to do!!. Can someone please help??

Windows XP
Pentium 4 HT 3.0ghz
1GB DDR ram,(4x 256mbs)
80GB sata hard drive - secondary 40gb harddrive (120gb total)
1GB AGP ATI Radeon HD3650
Olympic ATX 400W Power Supply
onboard sound
dvd rom
parellel port
3x pci slots

A:Dreaded black screen pre-Windows startup

Pull out the memory and try booting. If you don't hear a series of long beeps the power supply or motherboard has been damaged

1 more replies
Answer Match 64.26%

Hi folks,

Today I started up my PC and after the windows XP loading screen, I got nothing but a black screen. No response from the PC to keyboard commands or anything, and the monitor was still showing it had a signal. Several reboots and I still had the same problem. Nothing beyond that screen.

I attempted to start it in safe mode and for some weird reason, it is telling me I haven't 'activated my copy of windows' and gets stuck in a little loop. Even though I clearly HAVE activated my copy of windows, as I've been using this Windows installation for months without a problem.

In any case, after the attempt at safe mode, I managed to get the machine to boot normally, but I am guessing it's something of a fluke that it finally managed to start.

Not sure if it's related, but ever since I installed a new graphics card in my machine, I have been having intermittent problems with the power button. For whatever reason, the power button does not always work, and it sometimes takes several tries to switch on. There appears to be nothing wrong with the power button wiring.

My PSU is quite new, and is a corsair 650W. It should be enough to power my system. I have a Biostar T560 motherboard, a 4400+ processor, and an Nvidia 460 graphics card. Currently I have 4 hard drives, including one whose windows installation is for some reason borked and is unusably snow yet works fine as a data drive.

A:Windows hanging on black screen on startup


Originally Posted by Morgoth

Hi folks,

Today I started up my PC and after the windows XP loading screen, I got nothing but a black screen. No response from the PC to keyboard commands or anything, and the monitor was still showing it had a signal. Several reboots and I still had the same problem. Nothing beyond that screen.

I attempted to start it in safe mode and for some weird reason, it is telling me I haven't 'activated my copy of windows' and gets stuck in a little loop. Even though I clearly HAVE activated my copy of windows, as I've been using this Windows installation for months without a problem.

In any case, after the attempt at safe mode, I managed to get the machine to boot normally, but I am guessing it's something of a fluke that it finally managed to start.

Not sure if it's related, but ever since I installed a new graphics card in my machine, I have been having intermittent problems with the power button. For whatever reason, the power button does not always work, and it sometimes takes several tries to switch on. There appears to be nothing wrong with the power button wiring.

My PSU is quite new, and is a corsair 650W. It should be enough to power my system. I have a Biostar T560 motherboard, a 4400+ processor, and an Nvidia 460 graphics card. Currently I have 4 hard drives, including one whose windows installation is for some reason borked and is unusably snow yet works fine as a data drive. ... Read more

10 more replies
Answer Match 64.26%

Hello there everyone. This is my first post on this forum and I am quite embarassed that it should be one where I ask for help.
Well, pride aside, I really have no idea what to do. I used my PC as sually this morning when suddenly it just froze. Very well then, it's Windows after all - not overly alarmed, I restarted. Now it takes full 10 or 15 minut to boot. First, I see the 'Welcome' message, which persists for a minute or two. Then, I see a balack screen and if I am patient enough after several minutes the startup is finally complete. If that wasn't bad enough, afterwards the PC is running very... Well, it's choppy. It often freezes for several seconds, which is no fun at all.
Just to be clear, I didn't change or modify anything lately, apart from installing Shockwave player yesterday. Also, I tried going into safe mode and deleting graphics card drivers, with no effect.
I would be very thankfull for any help or advice.

A:Windows XP startup problem, black screen

9 more replies
Answer Match 64.26%

My HP DV2500 series laptop (2.5 years old) is now giving me blue screen on startup. It is showing a memory bump and the display is showing around 8 snapshots of the loading screen, I used my recovery CD (provided by HP) and recovered couple of times, but once the recovery is done, after couple of days i am getting the same issue. MiniDump file and screen shot of the wrong display attached. Help appreciated.
Thanks in advance.

A:HP DV2500 laptop with Vista, blue screen on startup

According to your dump file your issue is with the Nvidia driver nvlddmkn.sys.

1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions; make sure the version will work with your OS) to your desktop screen and install.

2. Download the latest diver(s) for your video card but don't install them.

3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper but ONLY for the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay.

4. Reboot and install new video card drivers.

1 more replies
Answer Match 63.84%

Hi all,

As per subject, our laptop keeps throwing a flakey when trying to install Win7 Ultimate over the current crappy Vista OS.

Laptop passed the compatibility checker no probs & has all the updates installed, but every time we try, we get either
1. windows 7 install failure message then black screen with cursor
2. straight to black screen with cursor.

This is even after changing to the low res setting that is mentioned so often when googling the issue.

Anyone here have any advice to get it to work, or should we just smash the laptop off a wall?


A:Win7 won't install on Vista Acer Laptop 5630 - black screen with cursor?

Hi check the makers support web site and see if they have any advice on wether you may need to flash the bios,do you have the dvd\cd drive set as first boot option in the bios you could try a repair

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Answer Match 63.84%

Ok, let's make this clear I am so pissed off right know. When I booted my PC today what was waiting for me? I managed to enter in mozilla buy pressing shift several times, etc.

So my question is how can I solve this problem? I have Windows 8 Pro 32 bit.

BTW don't mention my english.

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Answer Match 63.84%

Hello, I have a sort of strange problem with starting my Win7 PC. Strange in so far that when googling it, nobody else seems to have experienced this. While the PC seems to boot normally, it takes some ten minutes until the screen turns on. By then the Windows login screen is there, or I can also type the password and hit enter while the screen is still black, and find myself on the desktop as soon as there is a picture. From then on the PC works flawlessly. I can also turn the monitor off and on again and it works immediately. From other threads of people having similar but not identic problems, here are some solutions I've tried without success already

-Updating graphics card driver
-Unplugging internet cable and USB drives during boot during boot

Does somebody have a clue what else it could be?

Greetings, Mike

A:Black Screen on startup: Monitor or windows broken?

Try this, while the machine is booted up and the monitor is working, turn off the monitor and leave it off for about 15 or 20 minutes. Then turn it back on and see what happens.

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Answer Match 63.84%

Whenever I boot Windows 7, after it starts, instead of showing the login screen, it show a black screen with a movable cursor. Now, I can go into safe mode, and it works, but, hell, I can even put my password on that black screen, press enter and it will go into Windows and work just fine. But the thing is, it's supposed to show the login screen, not just a black one, so I'm a bit worried of what might be causing the problem, and whether or not it could expand into something worse. Any help would be appreciated.

A:Black Screen with Cursor on startup, but Windows works

hi kergal
press and hold f8 the power up the laptop then select repair ur computer select command prompt and write
chkdsk then write chkdsk /c
the exit
and make restart

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Answer Match 63.84%

I've seen a bunch of threads with similar issues, but most seem to get piled on with people either dealing with or addressing situations with slightly different details, so I figured I'd start my own thread.
The story: 2 weeks ago, my Windows 7 64-bit system was working fine. The morning of June 30, I powered it down, packed it into my car and relocated about 400 miles away. I moved the computer into my new apartment on July 2, and there it sat unused until the evening of July 11. (I used my macbook pro in the mean time). When I powered it on this evening, the initial boot process seemed normal until Windows started to load. I got to the screen that says "Copyright Microsoft Corporation" below the animated progress bar. That window stays up for 5-6 seconds, and then the screen flickers and goes blank. A couple seconds later, the mouse pointer appears. All I can see on the black screen is the white mouse pointer, and that's where I'm at now.
Some details that seem relevant and that may differentiate my situation from some of the others:
The mouse pointer responds as it normally would.
I cannot pull up the task manager. (i.e. CTL+ALT+DEL and CTL+SHIFT+ESC do nothing)
The Num Lock key toggles the NumLock indicator light on the keyboard.
Safe Mode exhibits the same problem (black screen, active cursor), but at a lower screen resolution. - Safe Mode and Safe Mode with Command Prompt both do this.
Running Last Known Good Configuration did not help.
When I start... Read more

A:Windows 7 - Black Screen w/ Active Cursor on Startup

The best method to fix this is from a Windows bootable CD or DVD.  Do you have that?  Can you get into Command Prompt if you do not have it?  Does someone else you know have a Windows 7 OS?  You can make one from any windows 7 OS.
Once you get to Command prompt, do the following:
in C:\ type
chkdsk /r /f 
then hit enter.  This will try to repair the corrupt files For Windows 7 using repair method can get you to the CMD prompt. 
If you do not have this then you can use a boot disk from another company.  I use Kaspersky Rescue Disk  and following the instructions.  This will boot to a OS that will allow you to get your files off your HD, and then scan and fix issues with it.
Overall the EXPLORERFRAME.DLL is more than likely the issue.  So get your files first, you can also do this by disconnecting the HD and plugging it into your other computer as a USB device.  or by using the Rescue Disk and doing it that way.
If both do not work, then you need to reinstall your OS.
If you have questions please ask.

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Answer Match 63.84%

Hello, I have a Windows 7 G62 Laptop. I get past the logo screen, but before it lets me log in, it gives a black screen with the mouse cursor, but I am unable to even move the cursor. Thank you!


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Answer Match 63.84%

I left my computer on over night on sunday, when i checked my computer late monday evening it just had a blank black screen on it. I rebooted the computer and it loads all the way to the winXP logo and then it displays this blank black screen with nothing on it. no sound no nothing. I tried starting "the last known good configuration" and the same thing occurs... i can start the computer in all 3 safe modes, but no other option works. i have no idea what to do. i didn't install any new software or hardware. any ideas?

A:blank black screen after windows logo on startup

Boot to safe mode, set your display for a generic vga, low resolution. Restart in standard mode, see if you get display. If so, start then, select correct display driver and try, step by step, to get back to where you were. If, somewhere along the line, you get the blank screen again, you should have an idea what happend.

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Answer Match 63.84%

Good day,

This is my first, and hopefully last, thread on these forums as I've been experiencing a repeating problem over the last few days. After turning on my PC (Custom-built: Windows 7 Home Premium 64-bit; AMD Phenom(tm) II X6 1100T Processor (6 CPUs) ~3.3 GHz; 8192MB RAM), Windows will proceed as normal up until the "Welcome"-screen. After this screen, instead of my desktop, I'm left with nothing but a working cursor on a black screen. Keyboard, Ctrl+Alt+Delete/Ctrl+Shift+ESC and clicking with the mouse are all useless at this point.

So far I've been able to restore functionality by doing a hard reboot into Safe Mode and using the system restore tool to a previous restore point each time. I've tried using the "low resolution" and "last known working configuration" options in the boot menu on startup, but these gave me the same results as a normal boot. I've held off trying many other things recommended on the internet considering my limited knowledge and understanding of this subject, as it is almost never a good thing to simply experiment with these kinds of things.

I've downloaded the trial version of Malwarebytes and used it to scan my pc thoroughly. It came up with several infections by what seems to be a trojan. The so-called "Vendor" is called "Trojan.Agent", and these infections seem to occur in mostly randomly-named maps in the Temp files (e.g. temp\<random>\plugin.dll) and more specifically this... Read more

A:Black screen with cursor enabled on startup (Windows 7)

At the cost of moving this thread upwards, I'd like to add to my previous post that Malwarebytes found a Trojan.Agent file in the registry. The malicious software found by Malwarebytes is described below, and a screenshot of the scan results is attached to this post.

Vendor; Category; Item
Trojan.Agent; File; C:\ProgramData\Windows\msseedir.dll
Trojan.Agent; Registry Key; HKCR\CLSID\{312BFDCE-A901-4203-B4F2-ADCB957D1887}



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Answer Match 63.84%

Hi everyone

Earlier this evening, I updated my computer, which included about ten new important ones, and four optional. One of the optional ones was an NVIDIA drivers update. Thinking little of it, I set it to update, then watched a movie on the computer while I waited. During it, the screen went black three times (as if the power had been cut) and the computer's noise level dropped significantly. After less than a second, it was back to normal in all cases and afterwards, after seeing the update (where the NVIDIA driver had failed to update), I figured that was the problem. Windows Update said it needed to restart in order to install the drivers correctly, and I let it. Unfortunately, every time I start up now, the screen goes instantly black, and there is nothing but my regular windows cursor. The left side goes on a bit beyond my screen (I can move the cursor off-screen), but that's it. I have tried starting up with my the driver CD for my monitor, the one for my graphics card, as well as my Windows Restore disk. None of them work. I also can't enter Safe Mode because it never starts up, no matter how much I press F8. I've even tried hooking up an old keyboard, in case the USB ports somehow didn't work that soon in the startup or something. No dice, it won't even light up the Lock keys.

Any help would really be appreciated!

A:Black screen with cursor on startup following Windows Update

Have you tried booting in Safe mode (F8)?
Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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Answer Match 63.84%

First post, so please tell me if I make any errors. After having a frustrating malware which kept closing Malwarebytes, redirecting some links to other sites, disabling access to some sites as, I decided to follow a step by step guide to removing Malware, which I got up to a stage of using Combofix. The guide didn't warn me of any dangers, and I should've researched it, but now after failing the Combofix Microsoft Recovery Console, whenever I start up my PC, it's stuck on a cursor with a black screen. I managed to write this via Safe Mode with Networking. Any help?

A:Windows stuck at black screen on startup after Combofix

Also if it'd help I followed this guide

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Answer Match 63.84%

I have a ThinkPad Edge E430, 64bit Windows 7 computer that is under warranty. Upon normal startup, I am able to load Windows 7 and get to the user login screen. After logging in, I get a black screen and can see the mouse cursor but no applications ever load. I think there is a problem that is preventing windows explorer from loading.
I'm not sure if this is related, but a few days before this started happening I received a Windows Action Center notice that the small.CA virus was detected on my computer. I ran Windows Defender, Malwarebytes, McAfee Virus Scan, and Emisoft Emergency Scanner, but none of them turned up any problems.
I'm able to run my computer through Windows safe mode with networking at the moment normally.
Do you know if this is a software problem and if so is it fixable? If it's a hardware problem, my computer is under warranty and I can send it back.

A:Black/Blank Screen upon Normal Windows 7 Startup

In the Advanced Boot Options where you chose Safe Mode with Networking there is the option to Repair your computer.  Give this a try.

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Answer Match 63%

The checkdisk log exists and the autocheck chkdsk* reg entry exists , however there is no screen showing the details while its going thru the processes, after windows xp bootup screen, screen goes blank until chkdsk is done . I have a notebook , integrated video , no other video card, although this notebook can support two monitors, Im using the notebook video screen only.

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Answer Match 63%

---Wow this is frustrating, I just got done fixing two other computers- one was helping someone else fix their computer, because they were seeking someone with basic expertise, and here I am seeking someone with higher knowledge to help me out! thanks in advance to all who contribute!--- HP Media Center M8330FWindows Vista 32 bit4GB RAM, NVIDIA graphics card, and plenty of HD spaceF9 hardware diagnastics: A-OK!Suddenly this computer decided to malfunction, without installing anything new, or updates prior to its "crashing." I'm pretty wary to spyware and virus of the like, so I am careful to what is installed and opened on this computer. But for all I know, when I was out of the house someone could have accessed the the machine, infecting it with something. I noticed before I left the house that it took a ridiculously long time to empty out the recycle bin (has anyone else had this problem in vista?). I know there were a lot of high res pictures in there, so I'm guessing quite a few gigs of deletion, but after an hour it hadn't even progressed. It said 13 minutes and appeared to be frozen, but was still moving. I restarted the computer and tried the same thing-- exact same result. <--- this is the only hint I have as to what happened, because before this everything was fine!Anyway, I got home and turned on the computer (after someone turned it off) and it just booted up the HP screen and then went to the windows logo loading page, except t... Read more

A:Windows Vista black screen, no bootup logon screen

It may be that someone didn't turn off the PC rather that it experienced a damaging event and shut down.Suggest you check the RAM - remove and reseat and try rebooting. If not successful your mother board may be damaged - nasty thought.There is also this site which may be relevant. you can get your PC going suggest you check Event Viewer. Then restore files from the recycle bin and then use SHIFT/DELETE to get rid of them, delete a small file and see if emptying the recycle bin works OKPaul

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Answer Match 63%

Hello, so this morning I got the latest update for my windows 8.1 machine, and now it is getting a black screen during startup. It does the acer startup screen with the logo, and then proceeds to get stuck on a black screen. I can get into the recovery menu but when I tried to enter safe mode, it got hung up trying to log in (infinitely loading). I have also already tried refreshing, and a hard reset. Please help!

A:Newest Windows 8.1 Update Causing Black Screen on Startup

What do you mean by hard reset? If you can get to the System Recovery Options you could try doing a System Restore to before you did the update.
System Restore - How to Do in Windows 8

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Answer Match 63%

So I tried to tune up and clean my friend's laptop a couple of days ago. I removed some spyware with AdwCleaner, turned Windows updates on, installed CCleaner, MalwareBytes and Avast (she used an old version of AVG), every scan was fine.Today she called me to say that when she opened a second tab in Chrome, all of a sudden a few porn sites popped up. She ran Malwarebytes, there was nothing found. And just now she called me that after 61 updates were installed, there was the message "configuring windows" and then it restarted and she got a black screen. She tried to turn it on again,and the same thing, only a black screen. Can you help me, and please fast, since this is her father's working laptop and he needs it and I feel like I'm to blame :/

A:Black screen upon startup after installing Windows updates ASAP.

Turn off the computer and unplug everything from the computer except the power cable. Boot the computer and let it sit for about 20 minutes and then shut it back off. Plug everything back in and boot it. It should start working again.
I have had this happen to a couple computers at work and that is how I fixed it.

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Answer Match 63%

After the windows starting screen I keep getting a black screen with cursor. Have the ability to move the cursor, but that's about all. Can't start anything, not even task manager through ctrl+alt+delete. I'm using windows 7 pro 64bit for a few months already. Haven't installed anything myself for the last week. Restoring system tells me a windows update happened the last time the PC was on, so I'm guessing that's what caused it, other then that I was only gaming a bit.
Already tried:
restoring system to a date where it did function through windows 7 install DVD (tried several restore points)
repairing the startup through windows 7 install DVD, yet it gave no problems back.
repairing the memory through windows 7 install DVD, yet it gave no problems back.
Running in safemode, gives lower res (bigger mouse cursor), but still black screen without anything to do.
Running in safemode with command prompt, but no command prompt is showing up
Using windows+r to bring up command doesn't function
Running in lowres, brings same result as safemode
Disconnecting all USB devices

Looked online, but every solution I found, either managed to get to still have access to task manager, safemode working or system restore working. Any help is appreciated ^^

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Answer Match 63%

Hi there,
I have just started having this problem. Everything was running fine previously. I hadn't changed anything except for a couple of recommended settings given by system mechanic which I've had on my system for a couple of years now. 
When I boot up the computer, directly after the Microsoft logo and green progress bar it hangs for up to 10 mins on a black screen. The mouse arrow is the only thing visible. The HD activity light is off. After that windows loads. The computer behaves as normal after that. I reinstalled windows and all other software, which seemed to sort the issue until I installed sp3, which has now brought me back to square 1.
Computer is running xp pro (media centre) with sp3.
I am using Avast free Anti-virus, Comodo Dragon Firewall and Malwarebytes pro which I've been using for more than 3 years. I also have ccleaner and spywareblaster, again for more than 3 years. 
Any help would be much appreciated.

A:Slow startup hangs at black screen before loading windows

Please download MiniToolBox -->
Check all of the boxes and then click on Go. When you get the report, please attach it here

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Answer Match 63%

I've just bought a brand new Asus X550LB laptop. Then I installed windows 8.tenterprise x64. Then I put the DVD which I got with my laptop into the rom and started installing drivers. There were 13 of them. The first 3 were istalled smoothly, then it was realtek LAN driver. It didn't finish because i got this blue screen VIDEO_DXGKRNL_FATAL_ERROR telling me laptop has to reboot. Then the windows is loading and at the moment when the screen has to show users, suddenly the screen turns off, then turns on again, but still black. I was waiting for 15 minutes, but it remain black, only the cursor showing itself when moving. So I turned off the laptop. Then turned on again and still the same black screen. Then I hold the power button for a few seconds. So I was able to start windows again. I've tried skip this driver and move to ralink wireless LAN driver. And the same old story again. I have no clue what can cause all this nonsense. How I supposed to install my drivers? Even without installing them, may this error occur again? Please help!!!

A:Can't install drivers VIDEO_DXGKRNL_FATAL_ERROR black screen on windows startup

try this Audio driver

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Answer Match 63%

Hello all,
    I am currently experiencing some issues with an Hp Pavilion dv5, running Windows 7 Home Premium. After startup, the windows logo is displayed, and then the screen goes black with only the cursor visible. The cursor is movable. I have tried booting into safe mode, however, the same black screen with movable cursor appears.
I have already tried a number of solutions I found online, and all thus far have failed. I tried pressing control+alt+delete at the black screen, and nothing comes up. I have tried booting in low-res mode to see if a graphics driver was the issue, still only a black screen with cursor. I have tried connecting to an external monitor with no luck as well. I have also ran memtest, and a hard drive test, both of which showed no issues.
    I have already ran Malwarebytes offline through Hirens BootCD, and also ran Offline Windows Defender, to get rid of any malware or viruses. I have also loaded a Windows 7 Repair disk and have attempted a Startup Repair (in which it shows no issues), a System Restore (which is unsuccessful), and have also tried booting with the last known good configuration (which also did not work).
I did some more exploring using the command prompt on the Windows 7 repair disk. When I run “bootrec /scanos”  I receive a message saying:
“Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.”
... Read more

A:Windows 7 black screen with cursor after startup, no safe mode

Although this was originally issued for Vista, the techniques apply to any HP system and/or Windows O/S, IMO.  I would try the steps outlined.

29 more replies
Answer Match 63%

I was trying to install some themes I was un-installing one that I had already picked so it would usually switch back to default theme, but it switched to a blue screen and stayed like that so I had restarted my computer and when I do that I get a black screen where I should login the only thing I can see is my mouse pointer.

I have tried re-installing windows through usb.
Windows Defender Offline gives me an error upon booting it.
I also have tried starting it from Safe mode but it still didn't change anything.

Also I am not able to Restore or Factory Reset.

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Answer Match 63%


just been given a pc that has the above happening.

Done a google on the subject and it seems to point to either the mobo or the HDD or the last installed driver.

But I can do a system restore to the 28th of october and it works fine for a couple of reboots then it does the same thing.

I ran the inbuilt check system the pc has and it didnt find any issues with hardware.

I have avast running, malwarebytes running and have run rkill.exe all with nothing found.

The PC is only 2 years old.

There has been no new installs of any software or drivers, and the owner says it was closed down 2 nights ago and took 15 minutes or so to shut down.

and since then it has started up once ok then locked up and started displaying the fault.

Im quite happy to back up the customers files and do a full reinstall as a last resort, but if it then happens again I need to be able to tell him what if anything is faulty.


just found a thread that says avast can cause the issue, this would make sense as it auto updates after the system restore.

im going to disable avast for now and see if it clears the issue.


So I ran safemode and disable avast as a service, and the pc booted up fine.

BUT...when it loads the desktop and the starts to load the various things in the system tray the desktop flickers and then it starts again building the system tray icons.

reenabling the avast service causes the issue to return so this is most definate the culprit.

Im going to do a... Read more

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Answer Match 63%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

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Answer Match 63%

Hi guys. I've searched over the forums for a similar problem and I've found that people say to boot in safe mode. The problem with that, however, is that I only get a black screen when I start up and don't know how I would boot in safe mode. This started after I updated the display driver. Reformatting would not be an issue if someone could explain how to do it without being able to see. Thanks.

I'm using Windows XP Home Edition.

A:Windows XP: Installed New Display Driver and now only get a black screen on startup

if you're getting a blank screen, this a no post. Do you see a ram or bios test when you power on? Read my NO POST guide in the guides forum.

5 more replies
Answer Match 63%

I have an Acer laptop. I've upgraded to Windows 10 last month from Windows 7. It worked fine for the first month, but while I was watching a movie on my laptop, and opened up another program I like to use, the another program wouldn't respond. I tried
to close it, but wouldn't close. So I close the DVD player (VLC Media Player) and tried to close the program, nothing helped. I tried to end task by using the Task Manager, but wouldn't open. I had no choice, but to shut down my laptop by holding the
power button. When I reboot my laptop, I didn't see the Windows logo on the screen, so I held the power button again. But when I reboot again, however, it finally showed the Windows logo, but no spinning circle for a couple of minutes. I saw the screen that
is getting directed to the startup repair. Unfortunately, it didn't show anything at all but the cursor. I tried again rebooting, everything, nothing helped. I went to the local computer store to solve the problem, the tech said that my laptop's hard drive
got fried. Now I have to get a new laptop, but my old one is fixable, but it's very expensive to fix it.

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Answer Match 63%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

A:Windows 7 black screen on startup, have to start in safe mode.

Try going into safe mode with networkingRun MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan b... Read more

1 more replies
Answer Match 63%

Hi  My PC goes to a black screen after the Windows logo and the rotating dots under the Windows logo does nor appear.With a long process I can get windows to start in safe mode.I did all the scans and found no harware issues.I also downloaded and installed all the latest drivers from the HP web site and still no luck.Any advice to solve this?PC works fine in Widows safe mode only audio does not work in safe mode. Thanks 

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Answer Match 62.58%

Hi there all,

I really hope you guys can help me!

I bought a Samsung R700 for my son 3 years ago. He has had so many problems with this machine and has had to spend hundreds of pounds on repairs/replacements. Jacks, batteries, chargers, overheating problems and now the latest problem.

I will explain as well as I can.

On start up he could put in his password but then after clicking, the screen is black with vertical broken lines right across the screen and nothing else happens.

He can use it in safe mode for basic internet connection. He backed up his files onto an external drive and then used the Samsung recovery disc to try to restore Windows etc. It didn't work. Still exactly as before.

I found out online that there have been defects with the NVidia graphics card he has, the 8400. I rolled back the driver to an earlier one and then managed to start up in normal mode but then all the critical error messages started coming up.

I didn't realise this was a malware at the time and started following it's instructions for fixing the errors. It said 6 were fixed and 5 were not. I got suspicious when it said I could purchase the fix and googled it then of course arrived on your forum.

I cannot get access to internet explorer on the computer so will have to download any removal tools to my own computer first. I have enabled Windows firewall but cannot enable Defender and there is no antivirus now and I cannot find any programs or IE so cannot download an an... Read more

A:Samsung R700 Vista: black screen, vertical lines, recovery disc not worked, now infected with Windows Vista Fix.

but then all the critical error messages started coming up.I didn't realise this was a malware at the time and started following it's instructions for fixing the errors.Do you recall what those 'error' messages said? What 'program' did it say they were from? Did it ask that you purchase some software to clean the errors? If so, what was the name of it?Orange Blossom

20 more replies
Answer Match 62.58%

I am posting on behalf of my friend because he cannot get on but he has a cracked versions of ms office 07 and his dad accidently installed the office genuine advantage and Office SP1 and now this has happened. We have tried booting in safe mode, booting off the windows vista disk and restoring the bios back to system defaults but neither of these have worked. He has Windows Vista Ultimate SP1 and his computer is an ACER Aspire.

I will be updating him with any information posted.

All help is highly appreciated.

A:Windows Vista loading screen then screen goes black

Looks like WGA got another one.
I think a format is in order.

As a side note dont put the cracked software back on.
Cheaters never prosper.

2 more replies
Answer Match 62.16%

I'm having a weird problem. My laptop will show a black screen when booting. It seems no matter how long I wait, nothing happens. When I attach an external LCD to the laptop, it shows the Windows load or Windows resume graphics on the external monitor, but not on my laptop screen. As soon as the Desktop Screen with the Windows Login appears, it then appears on my laptop as well.

I also can't seem to get to safe mode. I push f8 and it never comes up I haven't installed any new software or hardware to cause this.
Any thoughts?

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Answer Match 62.16%

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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Answer Match 61.74%


I keep getting these weird crashes on startup. They appear to be random, I always get past the startup screen with windows (so I can still access Safe Mode etc.), but it will hang (go black) before the blue Vista symbol comes up.

When this has happened, I hold down the power, then spend 15 minutes rebooting into safe mode, running chkdsk on both drives (c and d), finding no errors, reboot and:

Reboot takes 10 straight minutes, but it finally works.

I have Hijack log, System.nfo (important.nfo) and copied the Administrative Errors from the Event viewer. \windows\minidump was empty

This worries me so I try to backup my data daily, but, sometimes forget...what is this?


A:Vista 32 crashing on startup, post Windows screen, Pre Vista


Computer HASN'T crashed since this post when I had to do the million restarts, though my cpu hangs all the time, freezing while typing, using itunes or playing games..

Now my dvd player stopped reading DVD'!

Might just need a full restore at this point..arrg!

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