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Dell Vostro 1520. Black screen. Wont reach login screen

Q: Dell Vostro 1520. Black screen. Wont reach login screen

Hi Everyone.

As the title says about, i have a Dell Vostro 1520 and im running Windows 7 with a 32bit. It is only 2 years only. It started about a month ago. I was on my laptop viewing and deleting some unwanted photos i had. A few minutes later i realized that i deleted a photo that i wanted. So i went to the recycling bin and restored that photo. When i went back to my photos and went into the album, it said something like i do no have permission to access this folder. Please press continue to get full permission. I clicked continue and i got the access i should have. Now i tried many more random folders and the same thing happened. Also when i came out of the folders, the folders had a big pad lock sign on the front of it. After that i shut down the laptop and went to turn it back on. The laptop will power on like normal. I can press f12 for the boot options. which i have already tried many times. I also tried it in safe mode and what-not, but still nothing. I can hear the fan and stuff spinning up like normal. I have also put and CD into the CD ROM and that spins up fine. So after the Dell logo on the screen, it goes black and stays that way with the cursor. You can move the cursor around no problem. I should also add that the battery light is and has been flashing for a good wile. Its flashing orange and blue. I'm wondering if this has anything to do with the battery. Because my laptop will not charge with the AC adapter in it for many months now. It will only stay powered on with the AC adapter plugged in. One more thing. The LED lights over the buttons. None of the are flashing, besides one, on the far left. And i cant find out anywhere what this LED light stands for. It looks like a battery to me.

Any advice would be so great. The way it is now, i don't care about the laptop. I really want to hope i can save my pictures and videos i have on there.

A: Dell Vostro 1520. Black screen. Wont reach login screen

Since its a laptop the harddrive is easy to pull out and remove.If you have or can get a usb sata/ide connector hook the drive to that and then to another computer if you have one so you can save all of your important data like pix, music, etc.The laptop battery is going to have to be replaced since its no longer charging properly.It sounds like there might be a short somewhere or a power supply problem along with a bad battery.Or possibly something might be wrong with the screen or video or graphics card.

3 more replies
Answer Match 108.78%

Hi there! Last night my girlfriend's laptop display turned off and wouldn't seem to come back on. I hooked up an external display and it worked fine. I then took it apart and checked the connects to the display and they looked fine as well. After this, I got the screen to come on for a few minutes.
When the screen is on, it flickers and makes a slight buzzing noise. Also, the bottom right of the screen (from the front, bottom left from the back) gets very, very hot. It turns off after a few minutes
I took it apart again after this and noticed that the tape on the bottom left (from the back- the origin of the noise and the heat) was starting to melt. Does this imply that there is a short with a wire in the display? If so, is it something that is fixable if I open up the LCD? If not would purchasing a replacement LCD panel be the cheapest repair option?
Any and all help would be greatly appreciated. Thank you very much!
(ps. I can add pictures if needed and if that would help)

Model Number: PP22L
Inspiron 1520
Service Tag: FBHGDD1

A:Dell Insprion 1520 Black Screen

6 more replies
Answer Match 102.9%

I was wondering if anyone would have some sound advice for me on this problem. I have a Dell Vostro 470, with Intel I5-3450 @ 3.10 GHZ, Nvidia Geforce GT 620 video card and 6 Gig of ram. When I start the computer, it begins normal startup, then just before the windows desktop appears...I get a black screen that shows only the mouse pointer. Sometimes it will show the mouse pointer and the taskbar but no icons. From there, I cannot shut it down unless I push the power button. Im using Windows 7 64 bit version. Usually it will startup normally afterwards that but not always. At first I thought this just happened when the computer is cold, but it happens either way. And sometimes it just starts normal. I did a full virus scan (using Norton 360) and no issues there. I used malwarebytes and it shows clean. I switched monitors and same problem and I also switched out the video card with another and still have the same problem. Any help on this would be much appreciated.

A:Black screen on startup - Dell Vostro 470

Oh, and I just rermembered, I used the Dell hardware diagnostic program included with my computer and it passed all tests, including the thorough test.

10 more replies
Answer Match 102.9%

Hi all --

I've owned three Dell machines over the last few years, all of which have worked great, so when I recently decided to replace my current laptop, I went with a Vostro 1700. It was delivered on 7/14 and I have been migrating programs and data and attaching peripherals gradually to it over the last week to make sure nothing was conflicting. Things seemed to be working fine, so I started using it for my work yesterday and this afternoon, in the middle of editing a lengthy document, the screen went black and wouldn't reboot.

I spent almost 3 hours on the phone with Dell, taking out memory cards and hard drives and putting them back, turning the computer off and on, etc. I asked the rep what would cause the screen to go black and she told me it was probably a driver upgrade, but at the end of the conversation she told me they would replace the video card and the hard drive.

My first instinct is to return the thing and get a refund. I don't know if that's jumping the gun or not, but I'm not crazy about keeping a machine that had major issues in less than a week of light to moderate use. I've never had this kind of a problem before with a computer, especially one that is brand new, so I'm looking for opinions about how to proceed. How often does something like this happen? What's the likelihood that this is just the beginning of a long nightmare? or that once the new parts are installed it'll be a problem-free machine?

Look... Read more

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Answer Match 100.8%

I just replaced my not working motherboard and power supply card with new ones. Now the windows seems to boot but just when the start screen is about to show up, the screen go black. I know it's up because when i slide my finger in the biological sensot it would make the sound of a successful login.
If you guys have any suggestions except repairing or reinstalling the OS, i'd happy to hear that.
Thanks in advance

A:Black screen problem - new motherboard - Dell Vostro 3550

It's probably an Activation Problem. If it's a new Motherboard, it's new Hardware, even if it is the exact motherboard you replaced.

If you can pull up Task Manager from the black screen (If you have a mouse but nothing else) - Then you can stick your install disk into the Optical Drive and run Setup.exe- This will fix any activation problems. Run an In-Place Install which means just choose "Upgrade" from the choice of either upgrade or fresh install. I've had to do this twice.

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Answer Match 99.96%

I installed on my Dell Vostro 3550 laptop to the vga diver load the screen off. Restart is not. Who knows help with.

A:Error installing Windows 8 rp black screen Dell Vostro 3550

Originally Posted by koolvanhung

I installed on my Dell Vostro 3550 laptop to the vga diver load the screen off. Restart is not. Who knows help with.

There is an issue with a bunch of dell laptops (Vostro 3550, Inspiron n5110 included) where the laptop display is not detected. All of the new drivers and drivers on this site do not fix the problem. There are a couple of workarounds that you do in the meantime though.

1) Hook up an external monitor. Then you can at least use the laptop (only with the external monitor though).
2) Disable the Display adapter under computer properties. Screen shuts off after boot animation - Microsoft Answers (this will only allow a low resolution and no graphic acceleration.)

I hope they fix this soon as it is tough to develop for an OS that I can't even use.

2 more replies
Answer Match 92.4%

Dell N5030: W7 wont start. Dell logo > black screen. How to restore?

Hello friends

Please could you advise me. My friend has asked me to help with her Dell N5030 Inspiron laptop. She has had it for about just over a year now. Dual-core Pentium, 4GB RAM, W7 64bit. She is not computer savvy and I dont know how shes managed to do this but heres the problem:

1. You press the power button
2. The Dell logo appears along with the F2 & F12 options for Setup & Boot Options
3. This is followed by a black screen with a blinking cursor in the upper left. Thats it.

All this happens in the space of 6 seconds (power-up to black screen). Nothing else happens, no Windows logo screen, no Microsoft logo, nothing. Screen stays black with the cursor and the laptop instantly turns off when I press the power button.

My friend was desperate because she had over 740 family photos and some important documents she didnt want to lose. I was able to recover all of those using a Linux Mint live CD so at least shes all smiles for that

Using Mint made me realize that the hardware was working perfectly. The hard drive was good, no mem faults and of course the optical drive was fine. So its something with Windows 7.

Also while using Mint I could clearly see the Dell Recovery Partition. The problem is I dont know how to get the Inspiron to fire it up - because I cannot even get into Safe Mode where the "Repair your computer" option is.

When I pressed F12 al... Read more

A:Dell N5030:W7 wont start. Dell logo + black screen. Factory reset how?

Dell states that the Factory Restore option should be visible on the F8 screen.

3 more replies
Answer Match 91.98%

Hey, i have absolutely no idea what to do here, after having my Acer Aspire 5920G laptop for about 2months now, i came to installing SP1 for vista finally (i have no idea if this is whats causing the problem, but it was the last thing i installed), well after coming home, and finding the laptop to be relatively hot, i try a log in and it goes through 'logging in' and then gets to a black screen, with only my cursor available. I tried starting it in safe mode when it gets to the options menu after bootup (it doesnt turn off either) and when it loads i find myself with a black screen, 'safe mode' in every corner. I tried bringing up task manager, because the ctrl alt dlt vista screen does show, and it wont load, i get the cursor showing its loading, but it doesnt appear. (I thought i could add explorer.exe if it wasnt showing in pros)
Im real stuck here guys, it has some important work on it, and i have no vista disk to restore it that way. Any help would be much appreciated.

A:Wont login/shutdown - safe mode black screen

edit: cmd safe mode works, but i dont know how to fix it from there.

1 more replies
Answer Match 91.56%

Hello friends, I recently got the Gnome desktop environment on the Ubuntu Software Center, and I used the gdm and startx command as said by another forum site. Nothing wrong, they said to logout, tried to login again, goes to a black screen and sends me back to the Ubuntu login screen. Tried again, same result, panicked. Looked up video tutorial on how to fix it, they said to access the control panel via ctrl-alt-f1 or f2, went to a black screen, no text at all, computer runs fine, no crashing. Is there a special way to access the terminal in a System76 computer, I really don't know very confusing? Is there a way to login with the guest session? I use Ubuntu 15.10 Wily Werewolf on my laptop. What causes this, I read on Ubuntu forums it's driver issues with Ubuntu and Nvidia, but I have my suspections with the Gnome desktop environment.

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Answer Match 91.56%

I have dell inspiron Windows8 pdc laptop
After login by Microsoft account showing black screen with timet n mouse click arrow
I can move arrow. I can go to taskbar

A:dell Windows 8 laptop showing black screen after login

Please help me I m really worried I bought thislaptop last month only

3 more replies
Answer Match 91.56%

I need help!!
3 weeks back, i was watching a show on my dell on VLC media player, and the sound suddenly started vanishing. Then it completely went. I treid everything since then-
1. updating all my drivers
2. running ccleaner
3. running all antivirus- there were 2 threats detected and quarintined.

Still there is no sound.

What should I do?

A:No sound on my dell vostro 1520

8 more replies
Answer Match 90.72%

Greetiings everyone.
I've been using a Dell Vostro 1520 laptop with the following specs:

Win 10 x64,
Intel Core 2 Duo P8600, 2.40 GHZ
4 GB Ram
nVidia GeForce 9300M GS

Since a few months back, whenever I run on a game, it gets random FPS drops from early on -Just a few seconds from being started- not allowing me to play at all, no matter how soft the game is in graphic matters. I have tried from games like League of Legends to Dragon Ball Online, RPG maker based games, browser based games -Facebook games and such- and I always end up by having random FPS drops to 0.
All my drivers are updated, I made a clear windows instalation yesterday to be sure if there was something OS related and it seems not, even in compatibility mode my games won't run properly.
I'm now appealing to you in the following question: Does anyone have any idea on what could be going on?
Thanks for taking the time to read this and thank you in advance from the responses.

A:Random FPS Drops in Dell Vostro 1520

Unfortunately, there are no Windows 10 drivers available for download for this computer. Dell did not verify Windows 10 on the Vostro 1520 laptop. Also, the Vostro 1520 laptop was designed for small businesses and not gaming. 
Product not tested for Windows 10 upgrade
Dell is not testing or developing Windows 10 drivers for this product. If you choose to upgrade, some features, applications, and connected devices may not work as expected.

1 more replies
Answer Match 90.72%

I recently bought a Dell vostro 1520. The configuration is:

-Intel® Core? 2 Duo T6670 w/VT (2.1GHz, 2MB L2, 800MHz FSB)
-Genuine Windows® 7 Professional, with Media, 32-bit, English
-4GB Shared Dual Channel DDR2 SDRAM at 800MHz, 2 DIMM
-Intel® Integrated Graphics Media Accelerator 4500MHD
-500GB 7200RPM SATA Hard Drive with Free Fall Sensor

After a few upgrades, Windows7 started giving me trouble. After using system restore 3-4 times, when the problems didnt stop, I formatted my hard drive.

Now I am trying to install Windows xp on my laptop, but it gives an error "bootmgr.exe is missing".

Kindly help me to install windows xp.

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Answer Match 90.3%

please can you help with this .my computer wont start in any of the options set out on the screen at all, no modes whatsoever .

A:Dell xps black screen wont start

Do you see anything on the screen at all, like the initial screen when you turn it on? Describe where it hangs at and describe what is on the screen

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Answer Match 89.88%

Whenever I start up my computer now it starts up as normal, except that after the windows logo on the black screen with the bar at the bottom dissapears it doesn't go to the login screen. It just stays as a black screen. I can get the computer to start up in all three safe modes, but I can't get the computer to get to the login screen starting normally. I have tried system restoring to yesterday but that didn't work either. I haven't installed anything since yesterday so I don't know what the problem is. Anybody know what the problem might be?

A:Unable to reach login screen on startup

Have you tried doing a System Restore to last week?

When in Safe Mode you can try running check disk to check your hard drives for errors. Go Start>Run and type chkdsk /r. You will need to restart your PC for this to run on boot. Make a note of any errors.

2 more replies
Answer Match 89.88%

Sup guys,

The problem I have atm is has decided to just die on me by refusing to load the log in screen. It also must be mentioned this problem started when the power went out.. Other than that it has never happened before over the time I have owned this computer (about 6-8 months), and I'v had several electricity black outs before that..

My Specs are as followed
OS: Windows Vista Home Premium 32Bit
RAM: Kingston 2GB
HD: Seagate 500gb
GFX: Nvidia 8800GT
PowerSupply: Inbuilt, about 500W
PROC: Intel 6600quadcore

The screen before the log in screen says somthing like:
Some data hasn't been saved when you shutdown on the last session would you like to boot on safemode?

When I tried to get into the OS through safe mode, or running safemode and command prompt it made no difference.. I just got the black screen with the cursor loading..

I'v tried ultimatebootcd and some of the HD diagnostic stuff on that. I'v tried defragging it, running antispyware, virus software but nothing. I'v tried some of the system diagnostic stuff on the vista disc.. The system repair thing tells me to unplug any external devices which I have.. (I checked like 5 times lol), system restore can't restore to a previous date either and the full system restore doesn't do anything.

I then resorted to just trying to reinstall the OS and I can't without a product key
The prodcut key they say I received with the disk isn't on the casing, the manual or on the disk and I can't access the OS... Read more

A:Unable to reach vista login screen :/

i know have had some instances of vista taking FOREVER [15-20 minutes] to get to the login screen

try letting it sit for a bit and see what happens.

if it still refuses to load then try installing an os on another drive [you should be able to install vista without a cd key, but then again ive only installing from custom vista cds from my old company, so they might have been modified]

then try this, its a bit involved, and might not work on vista, but its the only thing i could think of:

5 more replies
Answer Match 89.88%

Edit: Please close this
In the mean time refer to

A:Unable to reach vista login screen :/

.... um... didnt you already post this?

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Answer Match 89.88%

I talked to a friend of mine who knows about computers, and even he's never seen anything like this.

It's pretty simplistic, really. When I turn on my computer, it starts normally at first, but as soon as it would normally play the beginning tune and show the login screen, instead, the musical tone cuts off, and the screen flickers wildly at seizure-inducing speeds. I can see through the flickering the blue of the login screen, yet no profile icons or the text box. As well, I can see the little keyboard button, though its been pushed to the top left of the screen, and I can see and move my mouse normally (though the mouse icon itself relentlessly flickers, like the screen, between normal mouse, mouse with loading circle, and loading circle)

I have no idea what could be causing this, especially considering I just installed Windows 7 fresh all of 2 days ago. As the title says, I can still log in normally when in safe mode. I've heard a number of different opinions as to the cause, such as the prefetch/superfetch programs, possible faulty motherboard, the fact that I didn't do anything special even though I installed it onto a solid state drive, etc.

Any ideas on how I can solve this? I can provide further computer details if needed, as well as a list (that a friend had suggested I make) of every program that I install or alter from the initial Windows install.

A:Can't reach login screen normally, though safemode works.

try uninstalling your video drivers to see if that helps.


7 more replies
Answer Match 89.88%

Hi there,

It takes my Packard bell Easynote TX86 about 2 minutes until it reaches to the login screen.
It seems to me a very long time.

How can I debug this situation.

Pleas ask for any informtion and I'll try to give.


A:Long time until I reach login screen

Try turning off all items in Startup with the exception of the Microsoft items and your antimalware and firewall software. Then reboot - is it quicker? Read this for more help:

Troubleshoot Application Conflicts by Performing a Clean Startup

5 more replies
Answer Match 89.46%

Hi there I have a dell vostro 1520 that I bought 2nd hand about 2 months ago. Has run seamlessly until a couple of days ago when it began running ridiculously slow and took minutes just to load icons on the control panel screen and each program I would open would say not responding. And that windows is missing files and suggesting that I should check settings in sound and audio and something about the region setting. I couldn't find the problem and tried restarting the laptop. Only now it only goes thru the dell startup screen where it says press f12 boot options then goes to a blank screen which it stays on forever. I have put the windows disk in and reinstalled it but now it still goes to the blank screen after asking which windows to load up. Oh and before I reinstalled windows and tried to boot up it said it is missing files or it's not meant to run windows on this on this computer or something to that effect. Checking memory is coming up with no probs. and I tried system restore to a previous date but it says there is no previous image to restore too. I don't know what to do now!

A:Dell vostro 1520 failing to load windows

run a check of your harddrive........... go to harddrive mfr website d/l the hd diagnostic s/w and burn to disc or thumb drive

3 more replies
Answer Match 88.62%

Having some issues with my Inspiron 1520... I had hooked it up to an external display via the S-Video output, went through the normal routine except this time the display did not show up on the TV. I had to restart the computer using the power button, but when it restarted the screen no longer shows up, just get a blank black screen. The Power and Numlock displays are lit up and I've tried connecting to the TV again as well as to a external monitor to no avail.

A:Dell 1520 blank screen

Hello and Welcome! It may be that your video card driver has become corrupt during the aforementioned process. Try booting into safe mode. (Do so by tapping the F8 key while the computer is booting).. If it will boot into safe mode then go to Device manager (right click 'My Computer', choose Properties/Hardware Tab/Device Manager) and uninstall the Display adapter. Restart the pc and Windows will re-install it. You may have to set the proper resolution again. Good Luck!

3 more replies
Answer Match 88.62%

Have an unusual mark on screen at startup then green lines and pink but otherwise pc ok cannot upload jpeg image for some reason

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Answer Match 88.62%

Ok so here's what's going on one of my computers (windows xp home professional I believe) I downloaded a pretty nasty virus by mistake and ran it (for some reason avg didnt detect it as a virus) well this virus may just of totaled my hard drive beyond repair I've researched on the web for people who have had it happen to them but found no easy answer. What happens is this:

1. I boot up computer
2. Computer gets all the way to loading bar
3. Quick Blue screen appears
4. BAM computer reboots endless cycle

Now I've made myself a winxp recovery cd (never had one in the first place) and have tried various commands to bring my computer to a working state to no avail

chkdsk and chkdsk /r return with something like "the system has unrecoverable errors"

bootcfg /rebuild returns with something about a problem with the file system and says to run chkdsk lol

I also tried a command to rebuild the boot.ini but it failed to...

I have been successful at getting windows PE to run by booting to cd drive

I tried chkdsk from there and still no good.

Safe mode returns the same results btw so thats out of the question.

ONE TIME I was able to start up windows in something like directory services mode but im not quite sure how :/ It just decided to show up on the menu with boot options on a try.

I've got like 40gigs of backed up data on there that I was *hoping* not to lose so this really pisses me off.

Also when I did get into windows that ONE time I sy... Read more

A:Solved: Serious Problem: Computer Can't even reach login screen.

16 more replies
Answer Match 88.62%

Hello, i am trying to fix a computer for my company but im not sure what the issue is.
1. The computer is on, but has blank screen. I held the power button to turn it off, waiting 1 minute and started it back up. I got the "windows has been shut down improperly" screen. I told it startup like normal and i see the Windows XP icon and the loading bar underneath. But then the screen goes black and the moniter just sits there on, with just black.
I thinking it may be either the RAM card has an error of the motherboard itself is failing, but im not sure how to test these. Any and all help would be greatly appriciated.
Thank you
Windows XP Professional SP3
IBM  ThinkCentre
Pentium 4
Machine Type: 8187
Model : WLL
Product ID: 8187WLL

A:Computer starts up, but doesnt reach login screen.

Will it boot into Safe mode?

5 more replies
Answer Match 88.62%

When the computer boots up, the Dell motherboard boots up fine, then Windows get's stuck at the spinning dots. I can't reach the login menu at all. The only things I can reach are the BIOS from F2 and another options menu from F12. From the spinning dots I can still Ctrl Alt Del out but only to shut down or restart. From those menus I haven't found a way to reach safe mode or even reinstall if necessary.

This is a laptop that came pre-installed with Windows 10 so there's nothing to downgrade to. I also don't have an optical drive so there's no disc, only the Windows 10 that came already inside the system.

The thing is, I think I know why this is happening... I changed the ownership of the entire C drive. I imagine now there's no way for me to get back in and change it back. I haven't had this Windows 10 installation long so I won't lose that much from reinstalling it, I just need a way to do it quickly, like before Monday.

A:Windows 10 Can't Reach Login Screen. (Probably need to reinstall, need to do so fast)


What is the exact make and model of laptop please?

3 more replies
Answer Match 88.62%

One of my cousins is an exchange student and currently staying with us for a few weeks. She has a Del Vostro 1520 that all of the sudden has dropped all internet connections. The wifi will not detect any available networks and I can't even connect by using the NIC. Not having internet access I was limited on what I could do so I ran Malwarebytes last night and it found a bunch of malware but removing them has not allowed me internet access. Was wondering if I could get some help trying to see if I am infected. She is running Windows 7 basic in SPANISH. First will be the current Hijack, Original infected Malware log, and then the new clean one from this morning. Thanks in advancedHIJACK THIS LOG:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 6:58:50 AM, on 24/05/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\DellTPad\Apoint.exeC:\Program Files\IDT\WDM\sttray.exeC:\Windows\System32\igfxtray.exeC:\Windows\System32\hkcmd.exeC:\Windows\System32\igfxpers.exeC:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXEC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Windows\OEM13Mon.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\... Read more

A:Dell Vostro 1520 possible infection - Lost all internet connections

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

2 more replies
Answer Match 88.2%

I have a Dell Inspiron E1505, Windows Xp home edition
I got attacked by malware and virsus 2 days ago...and i had a fake antivirus program and stuff.
I killed the fake antivirus program using Malwarebytes Anti-malware and another malware removing program. I was going to use my AVG but, the components were not working.
The next day, the laptop would lock up randomly(usaly 5 min. into startup) and would make a beep sound.
I was installing Avast antivirus and i got a blue screen and it kept restarting my computer and would not let me in.
Now, I have a black screen right after startup and i cant do anything!
Please help me. Thank you

A:Solved: Dell laptop wont startup-black screen!

16 more replies
Answer Match 87.78%

Having some issues with my Inspiron 1520... I had hooked it up to an external display via the S-Video output, went through the normal routine except this time the display did not show up on the TV. I had to restart the computer using the power button, but when it restarted the screen no longer shows up, just get a blank black screen. The Power and Numlock displays are lit up and I've tried connecting to the TV again as well as to a exernal monitor to no avail.

I've had a lot of problems with the video card prior to this and I've had it replaced once and unfortunately my warranty is expired. Just trying to figure out if this is a hardware issue or a problem with the external options. Any help is appreciated.

Running on Windows Vista with a 256MB NVIDIA® GeForce® Go 8600M GT GPU.

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Answer Match 87.78%

I've been happy with my windows 2000 since the 126th\last re-installation , now i got this freakin' seems-impossible-to-solve problem and i don't want to re-install it again .

I tried to install Linux on another partition untill i reached a part in linux installation where it said "formatting" so i freaked out and shut down the computer. Then when i rebooted to go into windows , it took (and still takes) like 10 minutes just to reach the login box !!!! it takes like 5 minutes in the part where it shows windows logo with a loading bar below and then some other 5+ minutes untill the login box pops up.

My previous attempts to solve the problem :
1- drive C: defragment.
2- repairing windows through re-installing (like upgrading)
3- scanned for virus and spyware although it all happened after trying to install linux..

i just tried "CHKDSK /F" and booting in safe mode and in both cases it still takes long.

but the problem still exist !!!! im almost tearing my hair out !! i can't even find a reason for it !!! restarting is like a nightmare for me currently so i keep my computer on

A:my Windows 2000 takes ages to reach login screen !!!

16 more replies
Answer Match 87.78%

Hey all,

Windows Vista shutting, forcing an update on me and I had to turn off computer at that moment so I manually shut it down. Launched it again and Vista was unable to boot, so I put in installation CD and did a repair. Then Vista installed but it now lacked the drivers needed for network adapter.

I installed the Realtek RTL8168/8111 but still I cannot connect to internet with wireless. Under other devices the following have explamation points:
Mass Storage Controller
Network Contorller
SM Bus Controller
Video Controller

The computer is a vostro 1520 dell laptop. All hardware on it is the defaults that came with computer.

Thanks for response.

A:[SOLVED] vostro 1520 dell laptop no wireless connection on vista

There should be a service tag located on the laptop's bottom. Surf over to Dell's support site (Dell - Drivers and Downloads) and input the service tag. You should be able to download the drivers you are missing.

4 more replies
Answer Match 86.94%

I have had Windows 7 Home Premium (64 bit) installed on my Gateway NV53 laptop. I must note that my laptop dual boots Windows and Ubuntu 10.04 with GRUB 2 as my default bootloader (which employs a chainloader to boot Windows 7). 4 weeks ago, I began experiencing problems with my Windows partition. Everytime I booted up, the bootloader would show the Windows 7 logo, and then the computer would restart without ever reaching the login screen.

At first, I thought the issue was with the Windows 7 bootloader. So, I used the Windows 7 Repair Disk (for 64 bit machines) and from the command line, rebuilt the BCD from scratch. I even made Windows 7 the default bootloader (instead of GRUB, because I suspected maybe GRUB was being buggy), and still I experienced the same problems. I concluded that the problem could not be the bootloader seeing that I rebuilt a new one from scratch and the problem persisted. I then proceeded to remove the most recent hotfix (I had read somewhere that lately users have been experiencing issues with hotfixes offered by Microsoft) using the Windows 7 Emergency Recovery Disk (ERD), and that did not fix the problem either. I also scanned my partition for viruses and none were found.

I should also note that I have tried booting with Safe mode, Safe mode with networking, and Safe mode with command prompt, and all of these options result in the same boot issue. Furthermore, I have performed Startup repair and that does not work either.

I suspect that maybe I a... Read more

A:Windows 7 Home Premium does not reach login screen - reboot cycle

This is the primary reason why I'm glad dual-booting is dead/dying/etc. My suggestion would be to pick an OS to run native, and virtualize the other.

Anyway, to fix your problem..if you insist on dual-booting, it sounds like might just be better off doing a clean install of the Windows partition.

6 more replies
Answer Match 85.26%

Hi, as you can gather from the title, I am having trouble booting up Windows XP. I was browsing Facebook and followed a link to a band's myspace account, and then the screen suddenly went black and the computer rebooted (without turning off). This has happened (seemingly randomly) in the past but I thought little of it.

The computer was then booting up as normal, it got to the blinking underscore thing that it normally shows (after showing the usual boot up info), the screen went all black (this normally happens IIRC) and then it just freezes black. Not responding to anything.

I looked in the BIOS and it seems to be finding all the hardware, if I press F8 I can change the boot priority. My brother put some diagnostic tools on a USB drive and ran a few HDD, RAM and CPU tests; no errors. We used this or a Windows XP disc (on USB) to access the safe mode selection screen, but this does nothing to change what happens with the boot error.

We also tried using the windows xp repair tool thing, it hangs on the blue screen setup part and then BSODs when esc is pressed, so as far as I can tell we have no access to the command line.

Computer Specs:
E6750 Dual Core 2.66 GHz
Samsung 500GB HDD (not sure which model)

I'm currently using and posting this thread with the puppylinux flash USB Operating System on the same computer, it's the only way I can get it to do anything.

I'm guessing the boot sector is messed up on the Hard Drive, and I'... Read more

A:Boot Error, black screen hang, won't reach XP logo

16 more replies
Answer Match 84.84%

I was wondering if anyone would be so kind to assist with a problem that suddenly started with my second computer (Dell Vostro 400)
Its running windows 7 home premium and all the sudden it now stops at the Dell bios version screen. It did this a couple times the lastfew days, but when I restarted it, it booted ok, but when I checked on it later then the computer was frozen again with a black screen.  I have borrowed another computer from work and swapped out the hard drive, and it works fine with the other computer (same hardware). So I dont think its the hard drive. Any advice on this would be much appreciated.

A:Dell Vostro 400 - freezes right away at Dell bios version screen

Oh, I should mention that I do hear one beep and then the Dell screen shows up and then freezes.

7 more replies
Answer Match 84.42%

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Answer Match 84.42%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

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Answer Match 84.42%

Hello, originally my problem is that my internet browsers (Internet explorer, firefox) can not display any kind of pages because of some kind of virus. Also I had some kind of fake Microsoft Security Essentials (MSE) asking me to download more fake AV's onto my computer but I knew well enough that it was fake so I close it. This also shows up in safe mode. MSE block me from opening things such as iexplorer.exe or sometimes it would say tskmanager is a virus and it wouldn't let me open anything. So eventually I google this up, and I read somewhere that told me to rename hotfix.exe to hotfix1.exe when I run %APPDATA% so the annoying MSE would stop showing up. It also told me to update my Malwarebyte which I still can not do because I still do not have access to the internet. By the way I am using another computer to type this. So again, I tried to do some more research to fix my internet problem and I found this site that told me to download KillGodzilla.exe and run it and reboot my computer, after that I should update my Malwarebyte but of course, I can't do that because after the WINDOWS loading screen, the blue log in screen doesn't show and displays a black screen which flickers sometimes, after a few minutes it would restart my computer. Also same thing for safe mode. Does anyone know what is going on? Did I screw up my computer to badly? Do I need to reset my BIOS? I am using Windows XP if that helps. I also hav ESET smart security on my computer but I can... Read more

A:Computer blue login screen displays black screen after using KillGodzilla.exe

Anyone have any ideas at all? I waited a few days, and gave as much information as possible already, please?

1 more replies
Answer Match 84%

Hey, need some help yet again!

Yesterday, I downloaded Mission Against Terror (New MMOFPS), and I downloaded it. Upon updating with the patcher, my laptop went haywire. It started opening up random IE windows, slow speed, etc etc.

I did a whole memory scan, and a malware/adware/spyware scan. There were several viruses and whatnot, but what is important are the files: SVC2.exe and 2008.exe, you'll find it why later on. The anti-virus said that it had fixed/deleted everything.

So, I restarted my laptop, hoping that I'd get it up and running in safe mode for any further scans. Unfortunately, when I restarted it, after the windows 7 loading screen (which is right before login screen), a black screen appeared. With nothing at all. Not even a cursor. BLACK. JUST BLACK with NO keyboard access/mouse access. But, that's expected since it's BEFORE the login screen. It's the same with normal boot, boot that does that "last best used option" or whatever, safe mode, with networking, etc etc. All the same. Black screen.

Good thing I had WIN XP on my other hard drive. So, I booted up into WIN XP (where I'm posting this from), and did a FULL (NOT QUICK) system scan, to find the SAME Viruses YET AGAIN: SVC2.exe and 2008.exe, along with some other minor tracking cookies and what-not. Win XP (on second drive) is also having a few problems, like IE shutting down every second (using firefox now). Think this is a whole system prob. But, why? Didn't the antivirus-es fix it? I... Read more

A:Black Screen BEFORE Login screen and AFTER Windows 7 logo/loading!

Hi your problem can best be addressed in the security section of the forum

3 more replies
Answer Match 84%

Hello, I'll go ahead and start from the very beginning. Thanks in advance though for taking a look at my problem.

About a month ago, my computer would give me a few problems while booting up. I would start the computer, it would run through BIOS, run through the Windows loading screen, and after that it would run the CHKDSK to make sure my disks are fine. CHKDSK doesn't work, it just freezes right before checking the disks, so I restart and generally it will boot up. Most of the time it would boot up perfectly, but rarely would it go to the xp loading screen and then flicker as if it as going to go to the windows login screen but wouldn't. The screen would just stay black and I'd have to restart. Next time, generally it would work perfect.

So this brings me to the current day. After the windows xp loading screen, it goes black. The computer is on, but I don't see any activity for the HDD via the LED. SO i go into safe mode, i finally get CHKDSK to run, I had to really mess with some stuff to get that working. Windows says the volume is fine, and the only way I can boot my PC is in safe mode, but even that will freeze sometimes while loading some of the files.

Just to let you know I'm running Raid0, and this is my first time running it. I'm not sure if this symptom is a common problem if one of the disks are going out. Does anyone know whats going on? Could it be a virus that messed with a boot.ini or any startup stuff? also, is there anyw... Read more

A:Solved: Windows Cant boot, black screen before login screen

16 more replies
Answer Match 84%


I updated my ATI HD 5770 drivers today, and rebooted. Afterwards, the login screen sound played, but nothing was visible.

I booted into safe mode and deleted the video drivers and attempted to install some working ones - the same issue occured (Windows Update).

Can anyone give me a hand in finding the correct drivers to install?

Windows 7 HP 64 Bit
ATI Radeon HD 5770

Cheers :)

A:Video card drivers - black screen on login screen

Resolved. I was a retard and didn't realize it was showing the desktop on my TV which was on a different display.

1 more replies
Answer Match 84%

Hi I would really appreciate any advice i've been trying to fix for four hours without any luck.

I have an Acer aspire 5732Z. I turn my laptop on and it shows the starting windows screen then just goes to a black screen with a cursor. I tried to do systems restore but it said that i did not have a system restore point. I cannot start in any safe mode.

I have all my pictures, uni work etc and im terrified i've lost it all. I've only had the laptop a year.

Any suggestion would be amazing

Thank you

A:Black screen after windows start up doesn't go to login screen

Hello seven11 and welcome to SevenForums!

I think this article will be fairly interesting to read.

Why is my screen black when I start Windows 7?

Carry on.

1 more replies
Answer Match 84%

Hi people, i've just registered to this forum to ask you about this, Since i've made a registry defrag with TuneUp Utilities (which probably has gone wrong), when i reset the computer, and I logon to my user, it shows a black screen, then back at the logon screen. If I do it again, the user doesn't show up anymore!
It happened three times already, i had to make new users, and i'm sick of it. Any ideas of what could it be?

A:Black screen after login for some seconds, then back at logon screen!


Yet another case of registry defraggers causing harm. In the future, you know now to stay far away from them.

I suggest a system restore to get to a point before TuneUp utilities. If that doesn't work, it will be time for a repair install.

Good luck!


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Answer Match 84%

Thanks for all providing valuable suggestions in my previous thread Win 7: Black screen on boot up, before login screen?

As I am picking the clean install option for my resolution, I am opening this new thread.

I reviewed the tutorials (Macrium) of this community. I found Macrium Reflect Free (Version: 6.0.753 (21 July 2015)) for download.

I downloaded/installed above Macrium to working PC. This version has an option to create Macrium Reflect rescue media on CD, DVD, or USB stick upon installing on working PC. I created a rescue media USB.

I created complete HDD image of my unbootable (Z580), before doing clean win 7 install. I am going to clean install Windows 7 Home Premium (64 bit) using my OEM KEY.

I posted the OEM DISKMAP in my previous thread Post # 90

I find System (d:\) 200 MB Windows_7 (OS) ( c:\) 653.44 GB & my Lenovo_data (e:\) 25.47 GB. Lenovo says, if I change the partition configuration, it will make built-in Lenovo recovery unusable.

I like the idea of adopting infrequent system changes (adding new programs etc) and frequent data changes (growing user documents) in image backup strategy. I mean taking system partition (d:\ + c:\) image back up as and when I add new programs and taking data partition (e:\) image backup periodically.

How do I re-structure my DISKMAP to have effective periodical image backup without disrupting built-in Lenovo recovery?

Are there any Windows 7 disk partition recommendation/guidelines?
Thanks for sharing/h... Read more

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Answer Match 84%

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

8 more replies
Answer Match 83.58%

when i start my computer it doesnt show anything at all and then about 20 seconds later the login screen will pop up and everything works after that. it all started when i got my new graphics card and now i gotta plug my moniter into the card. and while its booting i can switch the moniter to the normal built in moniter plug thing. i think its vga ( its the blue one without the fancy pins) the graphics card is a visiontek radeon x1300 256mb pci. and im using windows xp professional. thanks

A:Solved: Boot Screen wont show goes straight to login screen.

You need to change the primary video card in the BIOS setup of the computer from the onboard video to PCI-Express/PEG and then you need to disable the integrated video. Your computer is still set to use the integrated video card as the primary card. Once you have it set correctly to the PCI-Express card then you shoudl always have the monitor connected to the new card and it shoudl display everything correctly.

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Answer Match 83.16%


I cant get into my desktop. When i start my pc XP loads, and it starts the last known good configuration. I then seen the xp loading screen.

Next i should be able to see the login screen, however this is a blank black screen, the mouse is visible and i can move it around the screen, but i cant see anything to log into the desktop.

I dont know why this has happened, it was working last night. The only thing i can think of was my brother switched the power off as it was shutting down. The shut down had automatic updates running (i think) at the time the power switches were turned off.

How do i solve this so i can see the login screen and get into my pc?

Hope someone can help, cheers.


A:XP login screen wont show, blank screen and cant get to desktop?

Hello Paul

Boot into Safe Mode Options Screen (the one with Last Known Good Configuration on it) by pressing F8 at bootup and choose
'Safe mode with command prompt'

At the command prompt type

Hopefully this will open System Restore, so restore to before the problem started


12 more replies
Answer Match 83.16%

Alright, today I hibernated my computer (I usually hibernate) left it for an hour and attempted to turn it back on, now it loads fine but once it gets to the point where it should display the vista logo and then the log in screen the screen goes blank. The hard disk light is blinking fast so fast it's almost just staying on and the wireless does its blinking patterns as if it's redying the wireless connection but the screen remains black. I've tried safe mode, same result. Two screens, same result. I booted Ubuntu and it was fine so I'm using that now.

First of all, any insight into how I should go about fixing this?
If not, I have extremely important files on the hard drive is there any way you could recommend getting them back?

Thanks for any help, I'd hate to have to take it in and risk the guys at the store deciding it's easier just to wipe the hard drive or something.

A:Screen turns black before reaching the login screen

Are you using a Ubuntu Live CD, or are you dual booting?
If you're dual booting, you can access your ntfs partition from Ubuntu using steps listed on many many web sites:
Some are easier than others.

As for fixing your Vista. I have reservations because in some of my steps Vista has this nasty habit of overwriting the master boot record with its own without warning you (making you unable to boot into ubuntu if you dual boot), so research some more, and proceed with caution. If you boot into the Vista DVD, I think you can click repair, and you have a bunch of options and it looks like this:
I haven't tried them in a while so I can't really recall what each does.
You can try going back using a restore point. Be VERY cautious with "Startup Repair". I think that's the one that rewrites the master boot record. (if you really need to try it, research how you can backup the master boot record in ubuntu, then restore it if needed - usually a flash drive, a floppy, or a bootable CD may be needed - you most likely would be able to do it from the live cd if you know the steps though).
And if all else fails, do a repair install. Can't recall how it's done, but there are many sites dedicated to that topic. You can also ask around the forum about it.

2 more replies
Answer Match 83.16%

Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

A:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

0 more replies
Answer Match 83.16%

While attempting to restore a previous backup of my system (with Norton Ghost 15), I got an error, and the system rebooted. Upon reboot, I get the black screen of death with just the cursor instead of the usual login screen. I have tried the following thus far:
These all give me the black screen of death with movable cursor:boot in safe mode
boot in safe mode with networking
boot in safe mode with command prompt
last known good configuration

I did an initial system startup repair which went through and said it repaired it, rebooted, but no change.
I did a pre-boot diagnostic test - nothing
memory test - nothing
tried restoring from restore point, but it says I don't have any (LIES! BLASPHEMY!)
tried restoring from restore point on external disk - seemed okay, then failed.
chkdsk - found some stuff, fixed it, no change.
tried ctrl+alt+del on black screen of death - nothing
Now, I know that the hard drive itself is alright, that is, the information is still all there still. While I can't give you exact specs, I can tell you that I am on a Dell Studio XPS running Win7 home premium 64 bit. I'm at a loss as to what else to do. Despite being a black screen, with just a movable cursor, the system still appears to be running, as every few minutes, it will show the "thinking" cursor, where it shows the little circle next to the arrow. If anyone has any tips or suggestions, it would be greatly appreciated.

hugs and kisses,

A:Black Screen of Death during boot, before login screen


Known issue some users have it others don't did you try Why is my screen black when I start Windows 7? or this mentions a "black screen of death" fix but i would be verry carefull running executable files from unknown sources

Windows 7 Black Screen Of Death Fix

also this

but it also points to external sources microsoft should fix the issue or that *.exe should be authenticode signed so you have a way to verify it's trustworthy.

4 more replies
Answer Match 83.16%

My son has a Toshiba Satelite P205 that he just upgraded from Windows XP Home Premium to Windows 7 32-bit. After the upgrade completed the computer booted fine. The within 20 minutes he got the BSOD and the system rebooted. Now he can't get Windows to fully start. We've tried all of the options from F8 with no success. We have the Toshiba System Recovery Disk but it won't launch. (The Boot sequence has been changed to boot from CD/DVD and then the Hard Drive.)

The Memory Diagnostic from the Windows 7 disk ran fine with no errors.

I'm thinking I might need to re-format/wipe the drive to start fresh but don't know where to obtain a boot CD(no floppy drive on this laptop). Does anyone recommend a software that I can purchase to clear everything without destroying the CD/DVD accessibility so I can then use the System Recovery Disk to put it back to the original factory Settings?

A:System goes to black screen before login/welcome screen after Win 7 32-bit upgrade

Toshiba, usually pressing F12 when the Toshiba Logo appears will get you to the Boot device menu. If not then,
Go here Choose the Download Tab, No Login required, That is for the Forums.

Download the user manual and see how to get to the boot from CD/DVD drive.

The Drivers tab will show the Toshiba drivers. They are needed for Windows 7, If no drivers for WIn7, Then don't, as getting all that are needed will be a royal pain.

I've even seen certain model of Toshiba that have a XP Bios and a different bios for Vista.

Good Luck

1 more replies
Answer Match 83.16%

Hello I hope someone can help me out with my problem.

About the problem.
Yesterday I did a shutdown from the start menu and turned off my monitors, however the computer did not shutdown and was still on after 10 minutes so I just turned it off with the power button.
Today I started my computer it boots I get the usual loading bar and then a black screen and not my welcome screen.

So I have tried the following to fix it:
I tried booting with last known configurations, and got the same problem.
I tried booting in safe mode, it loads for about 5 minutes and then just stops loading.
I tested the memory with a memory test from Acer, no problems found.
I tried booting with a lower resolution, get the same problem.
Just to see if its not a hardware problem, I have booted a linux live cd and that worked.
I have an acer recovery menu but it wont let me recover to a previous point.
And I don't have a vista CD or recovery disk.
I think it was updating when I shut it down..

So i hope anyone has a solution for my problem, if you need more information please ask and I'll answer.

Many thanks for reading and maby even replying to my problem.



Somehow after waiting an hour doing nothing then rebooting into safemode worked!
There i could do a system restore and problem is solved!

A:Vista boots to black screen instead of login screen

See if there is information on that PC on making recovery disks. I just used 2 dual layer DVD's to make recovery disks for a Compaq laptop.

Also, next time your machine boots to a completely black screen....let it stay there while it re-configures it's self. Don't be so impatient

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Answer Match 83.16%

Background: A week ago on vacation, I opened my HP Pavilion dv7-2173cl (a laptop running Vista Home Premium SP2) and suddenly, green and black lines began forming across its screen. I was later told this was a pressure crack, although that is not what I'm posting about. Freaked out, that day I turned the computer off and on several times using only the power button, once foolishly interrupting a "Startup Repair" process.

Problem: When I got home I hooked up the laptop to my TV so I could see what was going on. After attempting to turn it on many times, I eventually got the BSOD with a STOP:0x0000c1f5 error. I couldn't access the Recovery Module (even to backup) or Safe Mode. Going into personally uncharted territory, I booted from a Linux System Rescue CD to delete the $TxfLog file that was apparently the cause of the problem. I no longer get the BSOD, I get a black screen (KSOD?) (sometimes w/mouse, sometimes w/o) after the "yellow bar" loading screen. I still can't get into Safe Mode but I was able to use a Vista repair CD I downloaded to (finally) backup onto an external hard drive.

What I've Done So Far: I've run chkdsk, checked the memory and hard disk from BIOS options, and run Startup repair. I did the kind of Windows backup where everything goes to one file.

I'd prefer not to start from scratch if I can avoid it. Thanks so much for any and all help guys, I appreciate it a lot.


A:Vista won't start up, black screen before login screen.

I couldn't access the Recovery Module...Do you have a Recovery CD, Windows Vista CD, or Recovery Drive (partition)?What happened when you tried to access it?------------------------------------------------------------You said that you were able to backup onto an external harddrive, so important data is safe.The best option right now would probably be to re-format.

7 more replies
Answer Match 83.16%

Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.

A:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

9 more replies
Answer Match 83.16%

Hi all,

this is my very first forum post here, few people have recommended this site as a best W7 community on the internet.

I have problem with black screen(lag) between windows starting message and login screen, lag is about 10 seconds and its very annoying, here is the video so you can see the problem:

maybe this is normal? i have this install almost two years, i dont have to much programs, and i disabled almost all useless startup programs. I tried also disabling bootscan in my NOD32 antivirus but nothing changed.

Is there any solution for this? and can i post to you some logs or something?

Best regards

A:Black screen between Windows starting and login screen

It is Dell's factory install? Usually it is bloated up with some services and programs those are not needed. So you need to clean them up. Follow this guide:
Clean Up Factory Bloatware

2 more replies
Answer Match 83.16%

I'm having a weird problem. My laptop will show a black screen when booting. It seems no matter how long I wait, nothing happens. When I attach an external LCD to the laptop, it shows the Windows load or Windows resume graphics on the external monitor, but not on my laptop screen. As soon as the Desktop Screen with the Windows Login appears, it then appears on my laptop as well.

I also can't seem to get to safe mode. I push f8 and it never comes up I haven't installed any new software or hardware to cause this.
Any thoughts?

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Answer Match 83.16%

So I've hit this issue where I am welcomed with a black screen which is supposed to be my login screen. It boots up, but what would look like the login screen is simply black. When moving the mouse, the cursor would emerge whilst changing from pointing to loading(cursor animations). The wifi icon from the lock screen seems to flicker sometimes but that's pretty much it, nothing could be done from my end.
I've tried resetting/restoring from the advanced boot options(triggered by constantly interrupting the bootup process) but it's telling me it cannot be done since the location of the OS is not "unlocked". Safe mode with networking/command prompt gives me the same result. Unfortunately, I do not have a system restore point nor a system image to use. The command prompt from within the repair does not let me use sfc /scannow, too.

Brief history of what happened beforehand:
I installed the Uxtheme patcher to enable third-party themes, then before rebooting installed an application called StartIsBack. After rebooting, it seemed fine and I changed my mind and decided to uninstall StartIsBack. It turns out the aforementioned program brings a cavalry of bloatware before you could uninstall it. After I got rid of the extra software it came with, I proceeded to delete each part of StartIsBack from its respective directories, but it wouldn't let me delete its core StartIsBack64.dll, because it is running in the background. There is no sign of it as well within the task manag... Read more

A:Windows 8.1 Black screen prior to login screen

Try this tutorial: Repair Install Windows 8

2 more replies
Answer Match 83.16%


I was successfully using my PC for the entirety of this morning. After bumping my desk, the machine shut off as it sometimes does when a cable is loose. When the machine restarted, it allowed me to login and then showed me only a black screen and cursor. Ctrl+alt+del was functional. I tried system restore and system repair, both of which completed but did not have any effect. I was able to access Windows via safe mode. I removed my GPU and connected my monitor to my motherboard. The situation did not change. I attempted to boot without my main drive (SSD) by disconnecting it and turning the PC on. Instead of a login screen, I am now greeted by a flash of a BSOD before the system restarts. After running a couple rounds of startup repair, Windows has declared it cannot resolve the issue.

Any guidance will be warmly appreciated! Thank you!

Edit: after restarting once more, my bios prompted for a boot device and I was able to reach the login screen. I am now back at my original black screen problem.

A:Black Screen Upon Login Evolved into Blue Screen

Can you boot into Safe Mode at the moment? if so, follow this:

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

9 more replies
Answer Match 83.16%

Hey. First, I posted this in the Win 7 section, but someone suggested that I post it here since it involves malware/a virus. So, here's the post from over there:

Yesterday, I downloaded Mission Against Terror (New MMOFPS), and I downloaded it. Upon updating with the patcher, my laptop went haywire. It started opening up random IE windows, slow speed, etc etc.

I did a whole memory scan, and a malware/adware/spyware scan. There were several viruses and whatnot, but what is important are the files: SVC2.exe and 2008.exe, you'll find it why later on. The anti-virus said that it had fixed/deleted everything.

So, I restarted my laptop, hoping that I'd get it up and running in safe mode for any further scans. Unfortunately, when I restarted it, after the windows 7 loading screen (which is right before login screen), a black screen appeared. With nothing at all. Not even a cursor. BLACK. JUST BLACK with NO keyboard access/mouse access. But, that's expected since it's BEFORE the login screen. It's the same with normal boot, boot that does that "last best used option" or whatever, safe mode, with networking, etc etc. All the same. Black screen.

Good thing I had WIN XP on my other hard drive. So, I booted up into WIN XP (where I'm posting this from), and did a FULL (NOT QUICK) system scan, to find the SAME Viruses YET AGAIN: SVC2.exe and 2008.exe, along with some other minor tracking cookies and what-not. Win XP (on second drive) is also having a few problems, like... Read more

More replies
Answer Match 83.16%

Hi People!!

I have been a member of this forum and most often I have found a solution by just searching but today I have a problem which I have not been able to find a solution for, therefore I am listing my problem.

I have Windows 7 installed on a desktop since 3 months now, it was working fine till yesterday evening but don't know what happened, it was loading windows.

Basically what is happening is that it is booting fine, then the windows logo comes and after that I get a black screen with mouse cursor, whereas it was supposed to have the login screen.

Now I had this same problem 3 months back with the same computer but then I was unable to solve it using the MBR repair commands and so I formatted the drive C of my computer then.

Now I am determined not to format the DRIVE C, so I went to the command prompt using system repair tools from the DVD and went into DISKPART. When I selected disk 0 which is the only disk installed and entered detail disk this is what I got:

Disk ID= SOmething
Target =1
Location Path= Something
Current Readonly State = No
Read Only= No
Boot Disk=No
Pagefile Disk = No
Hibernation File Disk= No
Crash Dump Disk= No
Clustered Disk = No

Volume|#| Ltr | Label1 | FS | Type | Size | Status|
Volume|1| C | System Rese | NTFS | Partition | 100 MB | Healthy|
Volume|2| D | | NTFS | Partition | 48 GB | Hea... Read more

A:Black Screen with Mouse Pointer instead of Login Screen

Have you tried Startup Repair from the Win7 installation DVD?
Have you tried System Restore to a point in time before these errors occurred?

1 more replies
Answer Match 83.16%

Hi every body
I have a Vostro 5459 with 1366*768 anti glare screen : is it possible to change my laptop screen with a Full HD display or not?

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Answer Match 82.74%

My Dell Vostro 3560 rebooted after installing the latest updates for Windows but when it restarted it showed flashing buttons on the keyboard and then only a black screen with a slow continuous beep.
The beep sounds once every three seconds and just keeps repeating continuously.
After googling for a while, I found the advice to remove the battery, unplug the laptop, hold the power button down for 60sec then plug in the power again and try to reboot. 
This initially worked. But I decided to try and figure out what had caused the problem by rebooting again with the battery removed. 
The same error occurred but this time I couldn't get it to boot by doing the process described above. Every time I tried to reboot it showed the flashing three buttons on the keyboard, then a black screen with a continuous beep. I do hear the fan startup and it sounds like the harddrive starts working. 
Some more googling, and I learned you could start ePSA diagnostics by holding down the function key while pressing the power button to start the laptop.
So I did this and the screen started up and showed the Dell loading screen. It then ran the ePSA diagnostics but that showed that everything was ok. After ePSA the only option is to reboot so I did that and again the same problem: black screen with beeping. So I rebooted again holding down the function key and when the Dell screen was shown and I was able to press F12 and go into the boot options. After looking at the bio... Read more

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Answer Match 82.32%

Hi all got a dell vostro 1015 and when I turn it on I can see load up screen and log in screen etc but screen is all pink with lines on right hand side ... is this screen problem graphics card or inverter .. thanks in advance

A:Dell Vostro screen all pink with lines

Could be an issue with either.

Try moving the screen back and forth, and gently bending the screen (especially near where it connects to the base). And, connect it up to an external monitor to test. Let us know what happens in each case.

8 more replies
Answer Match 82.32%

Hi people,

I have a problem with my sisters Dell Vostro 1500 laptop which is 2 years old which she is hoping i can get fixed for her!

When the laptop is started up the screen is very dull and dark. The brightness keys do nothing when pressed.

When i plug the external monitor in to the VGA port the output can be shown on the extenal monitor but not on the laptop screen even by pressing Function key + F8 to toggle displays.

The laptop graphics card is a Nvidia GeForce 8400M GS. I have tried replacing the driver however this has made no difference.

Has anyone any experiance of this problem or a problem like it. Could it be that the screen has died?



A:Dell Vostro - Dull/Very Dark Screen

anyone got any ideas????? Its also installed with Windows XP

2 more replies
Answer Match 82.32%


I'm in the process of replacing the screen on my old Dell Vostro 1400. However, as I would like to buy it used (for obvious reasons) it's hard to find the exact part number I want at the right price so I was wondering which part numbers would be a good replacement the part number on my current screen is LTN141W1-L09 (Dell Part Number: 0DM110). Firstly, I was wondering what the part after the hyphen meant in the model Number. Also, can I replace this screen with one with a lower resolution or different aspect ratio?

I've also noticed that latitude D600 series shares a lot of hardware with the Vostro 1400 would any screen from there be compatible?

Thanks for reading

A:Replacing Screen On Dell Vostro 1400

I would think that when you replace a screen it should be the exact same one as the original. you might find what you need on ebay as im sure someone might be selling one for parts or repair only.ive never replaced screens yet in my laptops because by the time they have gone bad it was more to fix it than the computer was might also check with a computer repair place they might have what you are looking for or tell you where to find the correct screen for that model.

1 more replies
Answer Match 81.9%

Win 7: Black screen on boot up, before login screen?

I find some interesting posting in this forum. Thanks for keeping this forum to help windows community. I like to pick up the brain of this forum to resolved the black screen issue. I am not sure, whether it caused by virus. I use Microsoft Security Essentials. I am not able to run this in command prompt.

I started my laptop this morning & login screen showed up. Once I entered my login credentials, I heard the sound that usually plays once a login is successful, but I ended up with a black screen. After this occurred, I had to hold down the power button to manually shut down the computer. Once I started it up again, I was prompted to do a system repair, which eventually ended up with all successful outcomes, but I now have a black screen with a cursor before the login screen now. I have no idea what caused this to happen. My laptop is a Lenovo Ideapad Model Z580 (500 GB HD, 6GB RAM).

I am not able to get into safe mode or any other mode, which all leads to a black screen described above.

Only able to use the "Repair Your computer" tools after pressing F8 during booting .

Under regular user login it provided Start Repair option. AS I pick this option, it did not find any issues.

Under Admin user login, it provided system recovery options. It is not picking up the recovery point created a while ago.

Windows Memory Diagnostics is not launching and shows a black sc... Read more

A:Win 7: Black screen on boot up, before login screen?

From sfc /scannow command your windows is assigned D in recovery environment and perhaps %windir% is not recognized, so try the command:

findstr /c:"[SR]" D:\windows\logs\cbs\cbs.log >sfcdetails.txt

9 more replies
Answer Match 81.9%

So i was trying to extend my system partition using easeus partition manager and on restarting a black screen with movable cursor is there, no login screen. To clarify i can't access the task manager (no response) and same thing happens in safe mode.
I didn't have the windows 7 installation disc as i got this Windows pre-installed from laptop manufacturer so i used my win 10 installation disc to try and repair it. Startup repair couldn't fix anything chkdsk found nothing sfc scannow using offbootdir and offwindir did nothing. I don't have any restore points which i don't why happened because i just installed a win 7 update which created a restore point? Please suggest any solution short of repair install.

Ps i don't get last known good configuration option on boot menu only safe mode so don't suggest that
Thanks for your replies

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Answer Match 81.9%

I'm running Windows 7 Home Premium.

As I brought my computer out of sleep mode the computer had crashed with the screen showing vertical, multicolored lines that vaguely resembled gray.

I had to hard restart my computer and after the splash screen, the login screen with all the users never appears, nor does my cursor.

Nothing is on my screen except a faint glow indicating that it's active.

Could anyone help me solve this problem? I've searched on Google but all the results have something to do with the cursor displaying.

I've already tried doing a System Restore and Startup Repair.

Currently posting from Safe Mode w/ Networking.

A:Black screen before login screen, no cursor

Update: Will start in normal mode after I switched drivers to Standard VGA, however updating the driver caused it to not work again.

2 more replies
Answer Match 81.9%

Hi everybody. I'm kinda desperate with that problem, i hope you can help me.

I installed Win8 Pro, everything fine, i installed some programs and the latest drivers from Nvidia, i ran windows update so i rebooted, bios screen was right and then it appeared the win8 screen with the window and the circle looping and right after that while i had to be in the login screen i just get a black but stuttering screen where i only can see the mouse pointer. I restart in safe mode, uninstall the 550 Ti, then i can reboot whithout problem, Win8 detects the card and autoinstall the latest drivers and eveything is fine again and i'm able to play whatever i want, until i have to reboot or shutdown again. I need to uninstall the card from the device manager everytime i reboot if i want to have the chance of login again. Apart from this, everything runs fine.

So it looks like the card works right but there is a problem with the "welcome" and login screen. It's weird and frustrating and i would appreciate any help.

A:Black Screen in login screen Windows 8 Pro 32. GTX 550

The BIOS on your system dates from 2007. I'd have to wonder if this system is compatible with Windows 8

Many of your storage controller drivers date from 2008 and earlier - I'd have to wonder about those that are involved in any crashes, but there are no memory dump files to examine.

Lot's of errors about services not starting and Windows Updates not installing - but I don't speak Spanish so I can't be sure about the details. I must ask if this is a legal copy of Windows - as illegal copies have many of these same symptoms - and fixing them isn't something that we can do here.

6 more replies
Answer Match 81.9%

I've got a fresh install of Vista x64, and when I install the Geforce drivers I'm not able to boot Windows normally. The green loading bar runs fine, but when it's over I don't get to see the login screen - it's just black. I have to enter into safe mode (which works) and uninstall the graphics driver.

The exact same thing is true for Windows XP 64-bit. But on WinXP the driver installation program caused huge lag also:


Graphics: XFX 8800 GTX
Mainboard: Asus Striker II Extreme

EDIT: Bootlog attached.

A:Black screen instead of login screen in XP AND Vista

I ran chkdsk and tried an older Nvidia driver, with no success...

2 more replies
Answer Match 81.9%

Hi, I have recently installed windows updates and after restart the black screen occurred after I typed my password. About five days before that I have reinstalled my Mobile Intel 4 series driver and now in Device manager it shows 3 grayed out monitors which were installed when I have reinstalled the Video driver. The monitor driver that Is currently loaded was installed when I installed the OS itself. Is it safe to remove the grayed out drivers and will this fix my problem?


A:Black screen with cursor after Login screen.

Hi werty,
if you delete them after you press check for hardware changes will they reappear?
if so uninstall them hard then reboot your PC you might wanna create a restore point first in case some thing wrong happens, refer to this link if you dont know how:Create a restore point

9 more replies
Answer Match 81.9%

This morning i installed the software for pinacale's usb tv tuner on my laptop. I was requried to reboot after the installation process completed. I got to the logon screen, logged in, and all i got was a black screen with a cursor, i then let the computer sit for 15 minutes my screen saver came on, but when i wiggled the mouse still only the curser so i hit ctrl+alt+del= nothing pressed the power button, agian nothing, pressed and help the power button for 6 seconds, the machine turned off, i let it sit for 30 seconds, turrned it back on and now it just goes straight to the black screen with a cursor. I have tried booting it in safe mode, safe mode with netwrork support, and safe mode with a command propmt all resulted in the same thing... black screen with a cursor, and after 15 minutes the screen saver comes on...............???????????????

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Answer Match 81.9%

I've got a problem with my Win 7 install. I recently bought a copy of Win 7 Pro & installed the 64-bit version (as I intend to get more ram at some point fairly soon). I installed it last weekend & for a few days it's been running fine. Then ~2 days ago when I start it up instead of a login screen all I have is a black screen with a cursor, if I wait until the screensaver kicks in & then move the mouse (or press a key, etc) then I can see the login screen (& log in with no problems), if I wait until the HD activity finishes & then type in my password I can login fine. Safe mode starts fine & if I log in to normal mode then everything runs fine & I don't get any other black screens.

At no point am I getting any errors.
I've run my usual AV (Avira free version) & MalwareBytes Antimalware & neither of them have come up with any issues.
Windows seems to be booting up fine until it gets to the login screen (after the swirly windows screen) & it's obviously doing something as there's a normal amount of HD activity.
I've tried the Startup repair on the install disk to no avail.
I've tried post #8 from this thread, but things went a bit pear-shaped around the "taking ownership" bit, though I've not had any errors afterwards.
I've tried enabling the OEM default background registry edit (since it seemed straight forward enough) to no avail.
I've even tried changing the background colours via the registry switch (Hkey users\default\cont... Read more

A:Black screen + cursor instead of login screen

Avira, no idea why it's showing as AVG, I've not had that installed in several years (& several re-installs including a reformat)...

Edit: Though googling avgntflt.sys says that it's part of Avira.

9 more replies
Answer Match 81.9%

Hello folks,

I am not new to bleepingcomputers, yes I am sometimes as guest in the background snatching some info and ideas.

However, today I am coming as patient.

First of all I have to thank you ?geeks? (if allowed to name you like this ) for your dedication of helping people. Throughout the web you are an incredible source for fighting that plaque that take often our time (and sometime even more) away.

Now to my case. Some day ago my computer started with some strange behaviour like this:

? some windows popped up telling me some drive letter is not supported etc.
? the internet explorer started to do some strange things (I do not remember what)
? ahh, and my Toshiba power saver started doing rubbish (not accepting changes

My antivirus was not up-to-date and I started to install new antivirus (Vipre) and a collection of malware scanners.

Whatever has found my PC as his new nest, was not amused about this and responded with interfering in to the boot procedure. When starting my PC, Window Start screen appears (normal). After selecting the user (login) user desktop appears nicely (still OK) -> the quick-start icons in the right corner start to pop up one by one - > but in the middle after (10 seconds) black screen appears and nothing goes anymore.

So I started in save mode and run the scanners who discovered a truckload of Trojan and some root kit crap. I cleaned up but windows does not start up anymore (same behaviour as described above). In the ma... Read more

A:Black Screen (NOT Blue Screen) after login

Sorry, I forgot some more symptomes. I found in the scheduled task folder numerous tasks. After deleting them all they just build up again. Also I have to correct: the error thayt appeared is referenced to a file called ouss8q8r.exe. Furthermore, suddenly the Malwarebytes Anti-Malware Icon changed (the Malwarebytes icon has been replaced by an ordinary exe icon).The system is Windows XP Home SP3.Thanksandyman

1 more replies
Answer Match 81.9%


Due to a power cut earlier my PC naturally shut off the way you would if you switched it off at the plug.

It brought me into the windows error recovery screen and loaded until I reached the login screen.
Upon saying "Please wait" my screen begun to flash black rapidly and wouldn't load. The monitor wasn't going off or anything, the screen was just blinking.

It still does this every time I reboot my computer, so I can't log in at all.
It also does this in all safe modes so that is out of the question too.

Anyone know how to fix this?

More replies
Answer Match 81.9%


I am running Windows XP Professional Edition SP3 and the issue is on startup after the Windows loading animation the screen goes totally black with no cursor in sight.

This happened after a power cut when the computer suddenly shut down.

I can run it in safe mode.

I can run another Windows XP Professional installation that I have on my PC (same HDD) and that works with no issues.

I used system restore (24 hours) and it starts up after that, but then after restarting it will not work. Same applies for when I did a system restore from 1 week ago.

All help is appreciated!


A:Black Screen on Startup (Before Login Screen)

Any thoughts before I go and format the system?

1 more replies
Answer Match 81.48%

hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks


A:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

1 more replies
Answer Match 81.48%

Hp notebook computer wont startup past the hp screen. It shows a black screen then goes back to hp screen. I did the hard reset, it didn't work. I did the test and all of them said passed. It started doing this when i was reseting it and it dropped on the floor. The battery and the hard drive fell out. When i turned it back on, it wasnt working. I dont know what is wrong with it....

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Answer Match 81.48%

I have a Dell Vostro 1000 running Windows XP. If I leave my laptop running and shut the laptop lid and leave it for a while, when I open it back up, the screen resolution has changed. Everything is very large and you can't see the whole screen at one time. But when I go to the display properties screen and check the screen resolution settings, the actual bar setting has not moved to a new setting. I have to move it to a new setting, let it go there then move it back to the original postion and reset it to get it back to my original resolution setting. The original setting is 1280 X 768. The only way I have been able to kind of work around this was to go to display properties, chose screen saver, then power scheme, then the advanced button, then in the box where you instuct it on what to do when you close the lid, tell it to go to standby. It then does not change the resolution when i close the lid but it also interupts the wireless connection so no emails are loaded while the lid is closed and it is in standby mode. I then have to wait evertime I open the lid for it to crank up my wireless connection and then wait for it to load any new emails that have come in since I closed the lid. Any ideas anyone.

More replies
Answer Match 81.48%

Dell Vostro A860
Celeron 2.13ghz
2gb RAM
Windows Vista Home Basic

As soon as I install the battery, the screen with flash gray very quickly, then be black for about a second, then will display a gray screen (lighter gray to the right, and darker to the left, sometimes it flickers a good bit). This is before I press any buttons to try to start the computer. And, once the screen is gray, the computer will not respond to the on/off button (computer will not start). It makes no difference if the power cord is plugged in or not.

If I remove the battery and insert the power cord, the screen will also flash gray very quickly, the battery light will be lit for about 1 second, and then the screen will go gray (same as before). And, as before, computer will not start. No fans run, nothing but a gray screen.

But, I found out if I hit the power button after that first flash and while the screen is black, the computer will start like normal. (I'm writing this from the computer). If I shut down the computer, as soon as it is shut down (fans are off) the gray screen returns and the computer is no longer responsive.

While the computer is running the display seems fine, no troubles. It's a slow old computer, but seems to work fine otherwise.

I think someone replaced the display a couple months ago along with the keyboard and DVD drive.

The charger/AC adapter was replaced about a week ago with a chinese cheapo. Any chance that charger could have done something internal? Right n... Read more

More replies
Answer Match 81.48%

Hi this is my first post so please excuse me if I don't get the protocol correct. I am trying to help my son, who is a university student, with a problem he has with his laptop. It is a Dell Vostro 1500 running Windows Vista Business Edition (32 bit). He runs McAfee Internet Security 2008 which is up to date. Since last week he has been experiencing frequent blue screens which are now occurring when he logs in to Windows. Basically his laptop will only run in safe mode. When looking at the event viewer we see lots of entries for 'DCOM 10005 error 1084 attempting to start the service McNASvc with arguments'.

I was hoping someone could help by advising if this error is likely to be the cause of the blue screens and if so what the likely underlying cause and solution might be. Is it likely to be a malware problem?

Kind Regards John

A:Blue screen on Dell Vostro running Vista 32 Bit

attempting to start the service McNASvc with arguments'.Can he stay logged in long enough to prep for a HJT log? At least step 6-------------------------------------Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day. Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you o... Read more

1 more replies
Answer Match 81.06%

My friend has a dell inspiron laptop which came with windows 8 in it. he has recently updated it to Windows 8.1 and  after restarting it , then onwards problem started where in only black screen appears. Cursor shows up after waiting a long long time,
but waiting even for hours for windows logo it never showed up. Please tell me some solution

He does not have any recovery discs, no windows os file. Now tell me a solution without these things needed.
Model: inspiron 15R7520

More replies
Answer Match 81.06%


I've been working on a dell inspiron 1525 today and cant figure what is causing this problem.

The laptop boots, displays the post screen, and then the screen goes black.
You can boot into BIOS,
You can boot into the Boot menu.

You cannot boot into safe mode, the f8 key does nothing,
when using the boot menu, u can't boot into a windows disc to reload the operating system, it just goes black.
I did however manage to boot into a linux cd i have and run a HDD test (what passed) and a memory test (what also passed).

It does exactly the same on an external monitor aswell so I am lost with this one.

Any ideas would be appreciated

A:[SOLVED] Dell Inspiron 1525 - Screen goes black after POST screen?

Which OS is on the computer?

3 more replies
Answer Match 81.06%


My Dell Inspiron 1100 is over 6 years old at this point, quite the dinosaur. However, I still have a bit of old data I would love to remove before it really bites the dust.

When I boot up the machine, usually the display is clear and bright. However, after no more than a minute the screen goes black and only a faint outline of the desktop remains. What is the problem and what do I need to do to solve it?


A:Dell Inspiron 1100 screen goes black 30 secs after booting up, faint screen outline


backlights or invertor board is failing (failed).

If there is an external monitor socket on it use a monitor to see the screen and then you can backup your data.

1 more replies
Answer Match 80.22%

I have a Vostro 400. It halts on the Dell black and white splash screen (F2 and F12 in the upper right corner). Pressing the F2 or F12 keys have no effect. This last time (today) that it happened, I let it sit powered up and it is now on a black/white screen that says Windows is loading files and appears to have stopped. Most recent hardware is a new Cannon printer, installed maybe 2 months ago and the Vostro ran fine until maybe 2 weeks ago. I have not checked the power supply yet, but I have replaced the battery to no effect. I've tried booting from CD but the machine doesn't seem to be getting to that point.


A:Vostro 400 boot problem - halts on Dell splash screen

7 more replies
Answer Match 79.38%

Hi all,

I have a Dell Laptop Core 2 duo Processor. Since tomorrow its giving a blue screen error and rebooting please suggest what to do.I am attaching the dumps which would help you.

Thanx in advance...

A:Dell Vostro 1015 Laptop giving blue screen error

Related to athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc. Yours is from June 2009.

I would update to the most recent driver available.

Also please update to SP-1.
Please run the System Update Readiness Tool (SURT) and then update to SP-1
32 Bit

Download: System Update Readiness Tool for Windows 7 (KB947821) [February 2012] - Microsoft Download Center - Download Details

64 Bit

Download: System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2012] - Microsoft Download Center - Download Details
Now update to SP-1

Learn how to install Windows 7 Service Pack 1 (SP1)

3 more replies
Answer Match 79.38%

Dell Vostro 1015 Laptop giving blue screen error
Hi all,

I have a Dell Laptop Core 2 duo Processor. Since tomorrow its giving a blue screen error and rebooting please suggest what to do.I am attaching the dumps which would help you.

Thanx in advance...

A:Dell Vostro 1015 Laptop giving blue screen error

Hello jiturajpattnaik and welcome to Seven Forums.

You'll probably get a better response if you post your question in the Crashes and Debugging section. Here's a link on the info you should provide:

Due to time zone differences and how busy the BSOD experts are, it may take a while for an answer. In the meantime you culd try running a System File Checker scan from an elevated command prompt (option two, this tutorial) in case any system files have become damaged or corrupt. If problems are found run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

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Answer Match 78.96%

Basically as title says.. fresh install, managed to install drivers, skype, steam,, avast and google chrome.. restarted comp and again its as the title says, any help would be much appreciated.. also same thing happens in safe mode

A:Black screen where login screen should be

Hi, is this the same pc as here?

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Answer Match 78.96%

Hopefully this is posted in the right spot if not I apologie. When I turn on my computer, it starts up normally with the windows logo and everything, but when it comes to the login screen, all is black. The login screen is totally gone, so there is no way to get into the pc and find out what is wrong with it. Does anyone know what is wrong, or if there is a way to restore the pc without having to log into an account. Any help would be greatly appreciated! I am desperate. Thank you.

A:Screen goes black at login screen

Welcome to Techspot!

First things first, try and boot into safe mode. Also, may as well post your system specs as we'll probably need them.

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Answer Match 77.7%

Hello everyone,

First of all, I will divide my statement by sections so it would be easier to read.

Section 1: The problem - description of it.
Section 2: How I manage the problem.
Section 3: Things and methods that I have tried - all unsuccessfully.
Section 4: My own findings to help with further analysis.

So here we go

Section 1

Whenever I start windows it will boot normally up until Windows logo screen(where 4 balls meet to form windows 7 logo) at this logo screen I can already notice slow pace as it stays in it for a good minute. Afterwards it will be just black screen for a minute. Then mouse cursor will appear(with faster sensitivity than my usual) and it will transform into a loading wheel cursor after another minute. And now it reached state in which it can stay for hours. Only black screen and loading mouse wheel(note that it is always spinning and I can always move it, it is not frozen).

Section 2

So the only way for me to login is to leave it be for at least about 5 hours and it will start itself. Usually I do this overnight and in the morning it is already at the desktop and works like nothing ever happened. I can do whatever then, everything will work perfectly fine. Crysys 3 works fine, YouTube works fine - no trace of any problem. So while I can always just Hibernate and sleep my PC, I need to restart it sometimes.

EDIT: Now after those 5 hours or more, it will simply display ordinary mouse pointer on a black screen and act as if I am in login screen. F... Read more

A:Black screen with "loading cursor" and no login screen on Boot.

It sounds like something is trying to load and run in the background.
Download DDS from one of these links:
DDS.pifDisable any script blocking protection
Double click the dds icon to run the tool.
When done, DDS will open two (2) logs: DDS.txt
Attach.txt <--- will be minimized in the task tray

Save both reports to your desktop.
Include the contents of both logs in your next post.
The scan will instruct you to post Attach.txt as an attachment. You can post both logs as attachments.

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Answer Match 76.02%

Hi All, I hope somebody can help!

Dell 1520 Inspiron running vista home premium up to date with all updates except SP1.

I have vista set to automatic updating and this has worked well until I noticed that Sp1 had not installed. I tried to do it manually and it starts then after some time it aborts with the message
" An internal error occurred while installing the service pack" error number 800f081f.

I'velooked at the microsoft support page for this problem and have tried all the actions they recommend:

1. Downloaded full standalone SP1 multilanguage 32 bit
2. Disabled Avast (anti-virus)
3. perform hardware scan - no problems
4. run system file checker. Aborted during verification phase (10% complete) with error message "Windows resource protection could not perform requested operation".
5. run memory test - no problems
6. uninstalled avast and performed all the above with same results.

After each action I reboot the computer and tried to install from the standalone version I had downloaded.

My hunch is it could be something to do with the language support versions of vista (I don't know what Dell ship as standard in the UK) but don't know how to find out which one I have.

I've tried to post an email with microsoft but they only support the US And canada via e-mail.

Any help or suggestions would be much appreciated


A:SP1 wont install on my dell 1520 inspiron: error 800f081f

Hi galehouse and welcome to Vista forums!

Did you have a look there: When you use Automatic Updates to scan for updates or to apply updates to applications that use Windows Installer, you experience issues that involve the Svchost.exe process

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Answer Match 75.6%

Hey, I'm having some issues with my laptop. It was working perfectly normally last night, but when I booted it up this morning and logged in I was a little worried. Everything was normal, startup screen, login, but then i noticed that the 'Welcome' screen was taking a little longerr than normal to load. Eventually when it did, I was presented with a completly black screen with the only window open being a my documents... I can open programs / files through the window, but there is no desktop, start-bar, nothing. Explore.exe isn't loading with login, I have to manually run it through taskmanager...I am running Vista Ultimate 32-bit SP1.

I booted the computer through the 'Last known working setup' Option in the advanced boot menu but nothing had changed, I also tried Safe Mode and that didn't work either.Looking at the processes in task manager I only have 10 processes running :S

Do any of you have any thoughts on what could be causing this to occur?

A:Black Screen After Login

I'm having the same problem:
When I log in to Vista, all that loads is an explorer window, I don't get the toolbar, bakground, desktop icons, etc. I have to alt-ctrl-del, start task manager, click new task, and then start "explorer". Then the desktop loads. Any idea how I can correct this? It does it for both user profiles on the PC.

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Answer Match 75.6%

I would like to state thank yous in advance for any help stated.

So for over a year one of my house laptops (Dell Precision M6400) has gotten the random and dreaded black login screen.

It boots normally until just before the login screen where it states there was a change in software and asks if you would like to boot Safe Mode (Safe Mode with Networking, etc) or regular.

Now, I have tried all and it still gets a black login screen. I am just really desperate for any fix that is easy and do-able.

A:Black Login Screen

If I have interpretated that post correctly, you are unable to log in, irrelevant of what option your choose?

Does the the message start with the words "Windows didn't not shutdown correctly..."?

If so, you should be able to select 'Startup Repair' from the list, proceed and scan for problems. Post back results, by viewing the log file upon completion.

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