Tech Problem Aggregator

Computer Randomly Chrashing

Q: Computer Randomly Chrashing

My computer is a Toshiba Satellite 1905-S303. System details are here.

I got this computer in October 2002. In March, I started having problems. My computer would randomly shut down completely (not a Windows shut down, but what would happen if I held down the power button for a few seconds or the battery ran out, probably overheating). After making a few calls to Toshiba tech support, they told me to take the laptop into a service center. I did, and when I got the computer back there was a note saying that the processor and fan had been replaced. Everything was fine for a few months. I'm starting to have the problem again now, and the only idea Toshiba support has is for me to take it in for service again, where I'm guessing they'll do the same thing they did last time and I'll start having this problem again in another few months. Does anyone here know what this problem is and what I or a tech should do to fix it?

A: Computer Randomly Chrashing

Certainly sounds as if the Processor is overheating, not a lot you can do if it is, outwith insisting that a stronger/better quality fan is used.

3 more replies
Answer Match 52.5%

I have had a scan that tells me that
M/S I E crashes too often
M/S Windows Capi2 crashes too often
Windows back-up crashes too opften
Vss crashes too often

Any cures anyone please.

A:System chrashing

Can you download and run I believe it will create a log file afterwards, see if you can attach it here.

1 more replies
Answer Match 51.66%

Hello people.

I have this mysterious problem occuring. There is a certain folder on my computer filled with half of all my movies, and whenever I enter/try to view this folder using the explorer, explorer.exe chrashes (well, it does that half the time).
I have scanned the folder for viruses, nothing.

Also, half of the times I try to shut down the computer by clicking Start>Shut down the computer, explorer.exe chrashes as well. Not every time, just about half the time as well.

This has been going on since early last year, and it started "out of nowhere", but hasn't really gotten any worse. However, I was thinking it was the harddrive this certain folder was on, and also my XP-installation, that was malfunctioning. So, I bought a new one earlier this summer, and installed XP on it, and moved the folder to it. But the problem is still there! explorer.exe still chrashing. What could possibly be causing this?

Yes, that specific folder is the only one making explorer.exe chrash, plus clicking the shut down button.

Thank you.

A:[SOLVED] Explorer.exe chrashing

You reinstalled XP on the new hard drive? A fresh installation of XP?

16 more replies
Answer Match 51.66%

Windows explorer keeps restarting over and over again and wont start up, when i run it, i see the taskbar and then it crashes.
what i recently did that could affect it:
Installed a custom icon pack(yesterday)
I updated Orbit download manager(today)

...system restore is disabled

A:Windows explorer keeps chrashing again and again

Nevermind, its fixed

3 more replies
Answer Match 51.24%

Hello 8-forums.

I'm posting on behalf of my little brother since he isn't the sharpest when it comes to computers. Today his computer started freezing and crashing out of nowhere at completely random times. I couldn't pinpoint an activity he was doing which might have caused it.

On top of that a pop-up kept coming up on his screen about his screen driver having crashed and has been restored. I happen to have the same laptop and I've had this problem for a week or 2 too, but nothing happens when it shows up on my screen (unlike his, where it crashes the computer). His screen now also has blue matrix-like lines all over his screen as a result of todays crashes.

I asked him to send the Zip-file from the DM log collector tool. He only had a BSoD once and he didn't notice the error code. The rest were freezes (forced to restart) and crashes (no BSoD screen).

Hope you can help find a solution to my brothers problem.
Regards Jens and Walther

A:Lenovo Y510p - Freezing/Chrashing

Hi Snejxjens,

Welcome to the 8forums.

Please remove some files to increase the free space to at least 10-15%.
Every partition needs at least 10-15% free space so Windows can do its thing in the background.
Less free space could cause BSOD's

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Please uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from the manufacturer.

1: kd> lmvm nvlddmkm
start end module name
fffff801`86694000 fffff801`872ec000 nvlddmkm T (no symbols)
Loaded symbol image file: nvlddmkm.sys
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Tue Mar 04 12:07:52 2014 (5315B408)
CheckSum: 00C20523
ImageSize: 00C58000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please run a threat scan with Malwarebytes*, a full scan with your AV, scan your system with Adwcleaner, Kaspersky TTDSKiller and ESET Online Scanner
*(Uncheck trial version in the installation process)
Remove Spybot

5 more replies
Answer Match 50.82%

Hi there,It's my second week when I own this computer but I have had to many problems with crashing and freezing, so I had to restart and its usable again.I have uploaded log file, can someone have a look and tell me what's the problem and how to fix it ? file here - someone wants so I can upload file somewhere else.I also done a antivirus check, malwarebytes and hd tune for bad blocks. All clear.Regards

A:hp pavilion x360 with windows 10 is freezing / chrashing

I took a quick look at your attached event log - it's a clean download if anyone is concerned, although the site itself may have adverts etc so if you download it, please be careful that you're downloading what you think you are!I haven't had chance to look through it more thoroughly but you seem to have a lot of errors and warnings which aren't normal.  You say you've had this computer for two weeks, was it bought new?  If so I would contact wherever you bought it from, this isn't an issue you should have to deal with yourself on a new machine.

4 more replies
Answer Match 45.78%

Computer Specs
-Manufacturer, Cyberpower
-Windows 7 Home 64bit, Service Pack 1 (Legal copy)
-Gigabyte socket 1156 motherboard (unknown model)
-Intel Core i7 870 @ 2.93ghz (water cooled by Corsair H50)
-EVGA Nvidia GTX 295 4gb
-8gb Kingston ram (specifications and speed unknown)
-800 watt Corsair power supply (I don't know the other specs but it's brand new and definitely meets the requirements for all of my components)
-4 case fans in push pull setup (all 120mm and 60cfm)

My Problem
I have 2 problems with my computer, both of which require me to hold the power button down for 5 seconds to hard reboot (and I wait 30 seconds before turning it back on because I heard that was good somewhere...). My computer either:

A) randomly loses signal to the monitor, resulting in the monitor going to sleep while my computer is still on. When this happens, audio from iTunes continues to play normally, but I cannot pause it or control the volume which I can usually do from my keyboard. This leads me to believe that I have absolutely no control over my computer when my computer loses signal with the monitor. This can happen at any time... when I'm playing a videogame, browsing the internet, or when the computer is locked and I'm not using it at all.

B) randomly freezes. This locks up the computer completely and I am unable to move my mouse or control anything. I don't know if audio continues to play because this hasn't occurred while I've been listening to something on iTun... Read more

A:Computer randomly freezes AND randomly loses signal (Hardware issue)

This is my motherboard
GIGABYTE - Motherboard - Socket 1156 - GA-P55M-UD2 (rev. 1.0)
though I'm not sure if mine is rev 1.0 or rev 1.1

I'm hoping that the issue isn't the CPU, Graphics Card, or Hard Drive, as those would cost me the most trouble / money.

Could it be an issue with the BIOS? I don't really know what that is or how it works.

2 more replies
Answer Match 45.78%

I have a virus problem in my computer since it is shutting down randomly and reloading some web pages constantly on its own.
I have Norton 360 and Adawer SE personal in my computer but they dont detect anything.
Operating system is XP.
All help is appreciated!

A:Computer randomly shutting down randomly and constantly reloading some web pages

Click here to download HJTsetup.exe:

Save HJTsetup.exe to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.

1 more replies
Answer Match 45.78%

Hello. First of all, thank you for reading my post. I recently discovered a Trojan on my computer and instead of going through the tedias process of getting rid of it, I decided to wipe my hard drive and load a 64 bit version of windows 7 ( an upgrade from the previous 32 bit version I had with the virus). The installation went smoothly and I began to download most of my drivers with no issues. I even downloaded World of Warcraft with no issues. I turned my computer off and got some sleep. I returned only to see that my computer would keep restarting during the start up process.

So, knowin a little about computers, I shut everything down. Checked and cleaned the inside of my PC. Re-set the memory and reset the battery to reload BIOS. I put everything back together, and it started up no problem. Success!!! NO! As I began surfing the internet, IE will randomly shut down and just keep doing it. As I scrambled for a solution to this very annoying problem, my computer would shut down, sending me to a blue screen which states a bunch of stuff that I don't understand. Being the hands on guy I am, I went back to search for a solution with the new information. I figured that maybe BIOS wasn't updated or that I didn't have all the needed drivers downloaded yet.

So I went to download some more updates and every time I go to download something I get a setup error or something that keeps the download from finishing! So, I threw my hands up and came here, hoping that som... Read more

More replies
Answer Match 45.78%

Myself, along with a couple of other people on this forum have been experiencing the exact same problem. I also found some other people on other virus help forums who have the same problem as well. This new ?virus? seems to be spreading, and no one seems to know what to do about it. It just started during the beginning of April.

The main problem is that my computer just keeps randomly freezing. It can happen every 10 - 15 minutes or even up to an hour. The computer just freezes and you can?t do anything except for seeing your mouse move around. Ctrl alt delete does nothing at all either. It just locks up and you are forced to manually turn off the computer and restart it. It is extremely frustrating. It all started during the beginning of April where my computer restarted on its own, then it just started freezing up.

I ran several anti virus programs, spy ware removal programs, and an AVG scan and could find nothing of any relevance. I even had a technician come to my house and he couldn?t find anything. He thinks that it?s the memory or ram, but I highly doubt that, my laptop is only like 2 years old.

Any help would be greatly appreciated. This is a new virus I believe and it is driving me insane, thank you!

I have ran a Malware Antimalware Bites scan, AVG, Ad Aware, Spybot, and SUPERAntiSpyware scans, all found nothing.

Here is my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:31:35 PM, on 4/5/2009
Platform: Windows XP SP2 (Win... Read more

A:Computer keeps freezing randomly, Freezes randomly and forced to restart

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Answer Match 39.48%

My computer, early in boot-up, freezes up randomly, mostly when firefox is used for more than 5 minutes (sometimes even before firefox shows up), and in some boots, Vista won't even open anything, then later freezes,Theres pretty much a 1/50 of a working boot up, but I've been trying since about 3:00 AM EST (posted this at 1:28 PM EST) today after it eventually froze up from printing from Acrobat Reader, with no luck (and even one boot, didn't even show the Compaq splash screen), previously, on working boots, I've done virus scans with Malware Bytes' Pro, with no results, never (this computer only got a virus once).I'm forced to boot in safe mode for the computer to work, im afraid its some sort of virus thats unknown by Malware Bytes', so im posting a HiJack This log (later, when i try to run normal mode again) with my DxDiag (please note, my brother installed a thing on this computer, since i think its spyware, i deleted all the traces of it i spotted). I'm using a unmodified Presario CQ50 209WM on the lastest version of Vista, which had already had one reinstall after getting hacked while a relative was using it.Please hurry i just rented a 3 Day Elite weapon in Battlefield Play4Free yesterday which set me back over 100 games worth of getting credits for.

A:Computer freezes up randomly, mostly when using firefox, some boots, computer refuses to open up programs

First of all, MalwareBytes is not an anti virus app. Do you have an av installed? If so, have you run a full scan with that? If not, and since you think it's malware related, you should probably post in the Am I Infected forum.

6 more replies
Answer Match 39.48%

Hello there,

I have an eight year old Gateway computer. It is just a regular, single home desktop. It has Windows XP Home Edition, 1.25 GB of RAM (originally had 256MB of RAM and I added two sticks of 512MB of RAM). I updated my computer to Service Pack 2 using Microsoft's Windows Update. My internet speed is about 6 - 8 MB's per second (cable).

Here is my problem: When I do not use my computer, it automatically starts to load like crazy. All I hear is the churning inside my PC's tower, but nothing comes up on the screen. After 30 seconds to 1 minute, the churning goes away. Also, when it churns, I see the hour glass next to the arrow on the screen. This happens once in a while, but it is suspicious. My computer hasn't been running like it used to, so I'm concerned if there are any viruses/trojans/malware/spyware deep inside my computer that are hiding from my numerous virus/spyware scans.

Also, when this problem started, I noticed that my Internet Explorer 7 has been scrolling up and down choppy on a lot of websites. Right now, if I scroll up and down this message body where I am typing this message, it will be sluggish. But, if I scroll Tech Support's website, it is not sluggish. Even when I highlight this text, it is sluggish to highlight. Websites like -- YouTube -- forget it. Very slow and I can't even play YouTube's HD videos as they are very choppy.

I would like to know from the experts if there is anything suspicious on my computer that shou... Read more

A:Windows XP Home -- Computer Slow At Times; Computer Randomly Loads In Idle

Hello and welcome to TSF.

I Apologize for the late response.

If you still require assistance, we would like to see the latest state of your system. So, please post a fresh DDS log and a new GMER log as described in this topic. In your reply, I would also like to know any symptoms you may still have and how your computer is running at the moment.

Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Please note that the forum is very busy and if I don?t hear from you in three-five days this thread will be closed.

With Regards,

17 more replies
Answer Match 39.48%

I've let my family use this computer for awhile, they started to complain it was "acting weird." When I jumped on to see, I noticed it was shutting down by itself and extremely slow. I got the computer to start up and tried to do a couple system restores. I then noticed then that the date/time on the computer was off. Saying some of the restore points were back in 2006, when I didn't even have this computer. After a couple failed attempts, I got the computer to restore. Its not randomly shutting off anymore but is still slower than it should be. I reseted the date and time, but I'm still worried something could be wrong. This computer has had a Root Kit, and a MBR infection before.I've run disk clean up, Spybot, AVG and CC cleaner. DDS log..DDS (Ver_11-03-05.01) - NTFSx86 Run by Administrator at 20:53:59.96 on Wed 05/18/2011Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.766.320 [GMT -4:00].AV: AVG Anti-Virus Free *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}.============== Running Processes ===============.C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exesvchost.exeC:\Program Files\AVG\AV... Read more

A:Computer randomly shutting down. System restore messed up. Slow computer.

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

19 more replies
Answer Match 39.48%

I posted this in other tech support forums, nobody seems to be able to help me there. Decided to try out this forum.
All of the info is here:
To sum it up, my laptop randomly shut off one day (as if the battery was removed) and the sound stopped working when I started it back up. Someone said it overheated. The fan was faulty (worked... kinda), so I thought that might have been true, got it replaced. Computer shut off again in the same way about a week and a half or so later, but was only warm to the touch -- it's been much warmer before without shutting off.
Anyways since it shut off the first time, the sound stopped working, and the drivers for it have had yellow flags and the following message: "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
Any attempt to delete and re-install the drivers has been unsuccessful so far.
Any help in solving this issue would be greatly appreciated!

A:Computer Randomly Shut Off, Now Computer Can't Bleep (Sound Doesn't Work)

Faulty fan...shutoffs from personal opinion is that the system could have resulted in motherboard damage.
What did the person who replaced the fan...have to say about all this, subsequent to fan replacement?

more replies
Answer Match 39.48%

Recently(about 2 weeks ago), my computer started freezing. It happened 5 times already(one of them occurred as I was typing this post). I wasn't doing anything in particular, just using Firefox to browser the web.

3 of the freezings occurred while I was just browsing, 2 occurred while my computer was starting up. No sites in general either, out of the 3 times I froze, I was on different sites each time(all of them are "known safe ones" too like, wikipedia, etc).

After the latest freeze(during browsing), I restarted my computer only for my computer to freeze again after 3 seconds(screen stayed the same, it happened right after it showed me my memory test). Then I restarted my computer again and it froze before anything showed up(monitor did not detect anything so the monitor did not show anything).
Here's what I have done so far:

1. I used memtest86 and done 3 full tests, no errors on any tests.

2. Did anti-virus and anti-spyware scan on my computer(I used: Avast, Spybot, Adaware).

3. Checked Windows Event Viewer(unfortunately it didn't log anything).

Here's the last things I did to my computer before I noticed the freezings:
1. I downloaded and installed Secunia PSI.

2. I downloaded and installed the latest version of WinRAR and Quicktime player(recommendations from Secunia).

3. I also installed various security patches from microsoft update.

Besides that, nothing in particular.

Also I noticed when my computer freezes, my ke... Read more

A:Computer randomly freezing(computer stays frozen until I shutdown)

7 more replies
Answer Match 36.96%

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:11:06 PM, on 2/17/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16809)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\TOSHIBA\Utilities\KeNotify.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ltmoh\ltmoh.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ww... Read more

More replies
Answer Match 36.54%

I am using my computer normally, when all of a sudden it will either:
a) Shut Down
b )Freeze Up Indefinitely
    1) Usually forever when I'm gaming, and for a few minutes otherwise.
a) Only happened once...
Intel Core i7
16GB Ram (Not sure what brand/model but I will find out if necessary)
Motherboard probably not important, tried three different kinds, all different manufacturer.
Currently using ASUS P8Z77-V Pro
Nvidia Geforce 650 Video Card
I probably should run some kind of tool for a log... but I have no idea what it's called.

A:Computer Randomly Freezes

This can be caused by a number of things. The fact that it happens after heavy gaming use means it could be the CPU overheating. It could also be a system memory issue, but with 16 GB of RAM, that's unlikely -- unless some of that system memory has gone bad.
Do you get any sort of error code, or does it just totally freeze up? Same with the shutting down, do you get an error code or blue screen first?
If you go to the search bar and type in Reliability Monitor, click "View reliability history", do you see any red Xs (critical events)? If you do, click on them -- what do they pertain to?

13 more replies
Answer Match 36.54%

Hello Everyone

Ever since I installed a new video card, my computer has been having some issues. It randomly restarts and then tells me that "windows did not shut down properly." At first, it started while I was playing a computer game. However, now it will restart when I'm simply browsing the internet. I use my computer everyday, and it tends to restart 2-3 times a week. I uninstalled all of the drivers from my previous graphics card but it hasn't fixed the problem. Any help would be greatly appreciated.
Here is what it tells me when my computer restarts:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:
Here is some more information about my computer:

Processor: AMD Athlon II X2 250(3.0GHz)
Memory: 4GB DDR3 1333
Graphics Card: eVGA e-GeForce 9800GTX Graphics adapter - 512 MB - GDDR3 SDRAM
Power Supply: Corsair CMPSU-750TX 750W ATX12V

Than... Read more

A:My Computer Randomly Restarts.

Could be a defective video card. But first:
Did you go to the Manufacture Web site and download the Latest and Most Compatible Drivers for Win7.

2 more replies
Answer Match 36.54%

For the past few days i've been noticing that my PC seems too freeze up while i'm doing things. I could be watching tv online, playing games or just browsing the web when this happens. My hard drive is still running when it freezes as i can hear it but everything else stops. My keyboard, none of the keys work and my mouse pointer is stuck.

I've done the Hjackthis log for you already as i've noticed that alot of threads on here are asked for it.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 18:30:23, on 05/02/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Sony Ericsson\Sony Ericsson PC Suite\SupServ.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
C:\Program Files\DivX... Read more

A:My computer keeps freezing randomly

16 more replies
Answer Match 36.54%

hi this has been happening to me for a few months now and its been annoying me something cronic.
what has been happening is that sometimes my computer just shuts down with out shutting down properly its like pulling the power cable out thogh it dosnt happen all the time and sometimes it just gets out of hand sometimes it will happen with in the first minute of windows booting in and sometimes can keep doing it for a few days and then it seems to work ok for acouple of weeks if lucky though when it first started happening was when i went to play games or play music though now does it when ever i thought it might of been windows so i formated and it still did it then i decided to try getting a new video card, hdd, ram and power supply though it still is doing it i dont think it is as bad now just6 wondering if there are any thing els i might be able to try
my computer specs are as follows

WinXp sp2
pentium d cpu 2.80ghz
2.79ghz, 3.12 GB ram
nvidia 9600gt
2x 300gb sata hdd

A:computer powering down randomly

6 more replies
Answer Match 36.54%

Okay, so ive been looking everywhere for a solution but no success (to my knowledge).

Last December I bought a new gaming computer in pieces from NewEgg and a case for them. The case ended up having terrible cable management and only a few small fans (the case was pretty tiny). I ended up having to take off the side window and point a fan into it everytime I wanted to game because it was overheating. This solution worked. My problem was my computer would black screen, beep, then restart from boot menu.

Now I bought a new case. It is huge, has more than enough room for my parts, great cable management, and has a **** ton of fans (both intake and exhaust).

The new problem is it just freezes (every few hours, but still annoying): no black screen, no beep, no restart. I dont think it could be a heat issue anymore. I have tried checking disk, complete virus scan, making sure there isnt any other virus protection interfering with my current one (Microsoft Essentials). Please if any of you have a solution or recommendation let me know! I believe my computer was hooked up properly since the friend who did it has done it several times in the past, but if there is a specific issue inside that you might know of, please offer that to me as well. Thanks!

A:Computer randomly freezes

What is the power supply's make and model number?

26 more replies
Answer Match 36.54%

My computer reboots in average 2-3 times a day without any warnings and when it goes back to the win XP desktop it says "Windows has recovered from a serious error". So I decided to activate the blue screen the next time it does that, it gives me a message that a hardware or software has conflicts, DRIVER_IRQL_NOT_LESS_OR_EQUAL. I have a GE FORCE 4 with the latest updates, actually everything is up to date. All these problems happened once I formatted the computer and reinstalled WIN XP, before that everything was working perfectly. What do I do, do I format again and hope it goes away ??? HELP!!!

A:My computer reboots randomly, how to fix it???

check this article, it's a start, moving to xp forum\;en-us;810093

3 more replies
Answer Match 36.54%

Ok so I just built a computer and i'll be in the middle of something and the computer will randomly shut down. It happened one time while i left it on over night. It doesnt happen all the time, just once in a while. I dont think its my cpu over heating because i have Mother Board Monitor that says its at 35-45C. I have a program made for the motherboard by the manufacturer that says the same thing. Idk what the problem could be.

btw the specs are:
MSI K8N Neo2 Platinum Mobo
AMD Athlon 64 3500+
1 gig Corsair XMS memory
Nvidia 6800 vid card
120 gig hdd

Everything is at stock speeds

Thanks for any help

A:Computer randomly shuts down

Generally, random shut downs are symptoms of overheating problems, OR voltage stability problems. Do you have voltage problems in your area, OR is the PC on the same circuit as some other Appliance that has a large power draw on startup?

Is the PC connected to a UPS or other power stabilizer device?

Is the Power Supply for the PC a "quality" unit, and sized right for the devices installed?

You could try plugging in an OLD (no battery BU) digital clock to the same plug set as the PC and see if it is flashing 12 after the PC shuts down...although this is not a fool proof test...the PC may be more sensitive than the clock.

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Answer Match 36.54%

This is happening only when I'm playing games, it happened yesterday on League of Legends, a game that requires no stress on any hardware, and it also happened on Battlefield, in which I have almost all settings set to low.

Everything stays frozen up so to see what was happening I opened up all those windows to try and monitor any weird usage, and I got nothing. Everything looks perfectly normal, no heating, no RAM being sucked away, CPU and disk usage seem fine.

I'm desperate... I just got a new power supply and this was already happening before. It's a corsair 750w bronze which is better than this horrible quality one I had before.

Other hardware:
Intel Core i5-4590 3.30GHz
Asus AMD R7 260x DirectCU II OC 2gb
16gb of ram (2x8gb)
MSI Z97-Gaming 3

Pictures taken right when it froze up:

Not sure what else might be needed...

Edit: I was playing CS:GO yesterday until my CPU usage rampaged to 100%. It started getting very jittery and gave me FPS spikes. I could barely aim, it was literally like 1 FPS or even less. I wasn't able to check my CPU's temps due to a blue screen coming up shortly after. This one is weird.

A:Computer randomly freezing up.

Did you happen to catch the STOP error in the BSOD? If not you may be able to find it in Event Viewer. That may be the key to point you in the right direction.
Other Ideas:
Maybe try pulling a RAM stick one at a time and test.
Update or roll back video driver
Reseat or swap video card if not onboard
Check Mobo for bulging caps

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Answer Match 36.54%

At random times my comp just restarts, i could be watching a video, playing a game or just surfing the internet.

I just went to my computer/start up and recovery and turned off the check box "automatically restart" on system failure and then it crashed and this came up

Blue screen of death


It gives some warning about New hardware installed, but this is a new computer i got the computer 2 or 3 months ago(its still under warrenty)

Technicall info:
0x0000004E (0x0000008F, 0x0000F5C8, 0x0000F5D8, 0x00000000)

i don't know if that means anything

My System Spec's
Sempron 2800+
512 DDR ram
Mainboard - Nvidia nForce 3 250GB Chipset Based MSI K8N NEO *note this is a Athlon mainboard but has sempron support

A:My Computer Restarts itself randomly

Hi there, have similar problem. My system just restarts whenever it wants to basically. It could be sitting idle, surfing, movie or music playing. Dont know what is wrong. Its fairly new system and its bugging me cause i use it a lot and to lose work is a pain.

My system specs are:

Atlhon 64 - 3.4GHz
Mainboard - Nvidia nForce 3 250GB Chipset Based MSI K8N NEO
1,024 DDR Ram, 3x250Gb SATA. 1x120gb ATA, 550Watt PSU
M-Audio Firewire 1814, Novation X-Station 49

I have run memtest which came out clean, and tested all drives with their manufacturer tools and 3rd party ones. Everything is clean like new.
I have also updated to latest Bios, agp and all other drivers but still the problem persists. My event log shows up only on System tab this TCP/IP warning:
EventID = 4226 - Category= none
Type= warning - Source=TCP/IP

"TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.
For more information, see Help and Support Center at"

I notice that we have the same mobo. could it be something to do with it???
Can anyone share a light into our mizzerie ?

thanks in advance

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Answer Match 36.54%

here is my HJthis Log file, please help

- Thank you

Logfile of HijackThis v1.97.7
Scan saved at 5:47:47 PM, on 5/14/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\BroadJump\Client Foundation\CFD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Sony\VAIO Action Setup\VAServ.exe
C:\Program Files\MemoKit\memokit2.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Michael\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext =
F2 - REG:system.ini: UserInit=C:\WINDOWS\System32\Userinit.exe
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Progr... Read more

A:My Computer randomly shuts off

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Answer Match 36.54%

Hello. I've had my computer for about a year and a half. This issue started yesterday.
My laptop will make a clicking noise, and then shut down. So far, this has happened twice. Once each day. 
A friend told me my laptop is probably overheating, and it shuts down to prevent that, but this second time, which happened only minutes ago, my laptop, wasn't even hot.

A:Computer shuts down randomly

The clicking could be coming from your hard drive if it's about to go out. Also it could be coming from the fan inside your case hitting a cable.
Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - , taking care to post the link for the snapshot.

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Answer Match 36.54%

Hello there, heres the details;
1.) computer shuts down on any screen but more frequently on games like ms pinball, candy crush saga, and when a video is paused and we go and make a coffee.
2.)it won't start up again untill about 20 minutes from being shut down
3) if we try to reboot it straight away sometimes we get the error file missing or corrupt. (though this only flashes for a second)
3.1) most the time, we get a blank screen
3.2) theres no beep at start up during these blank screens.
4) its not the graphics card, removed it and it still had the same issue
5) windows 7 will not install, dont know why. gets a little through and crashes.
6) ran lots of malware antivirus and adware programs, still shuts down.
7) its is quite random, but can crash after 20 minutes of start boot, but more frequently it allows us to run irt for 6-8 hours before first crash of the day then becomes more frequent after that reboot ie every 5, 10, 15 ,30 minutes.
8) we use the machine average 16 hours a day, its our hub
9) ALL components are in acceptable temperature ranges according to piriform speccy.
10) here are my specs's;

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, x86 Family 15 Model 75 Stepping 2
Processor Count: 2
RAM: 2047 Mb
Graphics Card: ATI Radeon HD 5400 Series, 1024 Mb
Hard Drives: I: Total - 38132 MB, Free - 15030 MB; E; 100gb (this... Read more

A:Computer Randomly Shuts Down

This appears to be the same issue as you thought was solved on this topic
as my good colleague Flavallee said - you can simply continue on that topic - as all relevant history to the problem is there

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Answer Match 36.54%

I know the title dosent make much sense.

Heres the info.

I had a virus... cant remember the name, it gave the c drive a big red X and dropped tons of pos####.tmp files in places. I downloaded an antivirus (the program was fine, it worked for my friends who had the same virus) and ran it. Randomly in the middle of the running my computer just died. It reset itself. So I went back into the account, and it reset itself again. I've done some work and am able to realize that the system will LOAD to the point where the account becomes active. Before any program can be used the computer restarts itself.

So here I am typing on my beloved Macbook trying to convince my parents that we need a new computer. BUT THATS BESIDE THE POINT.

Anyone have any ideas? You aren't getting a hijack this log, or a resistry copy... nothing I can get... it sucks.

Please help ASAP

Extra note. Before it resets (I managed to read REALLY fast and copy this down) mljjk.dll seems to be missing... could this be the problem?

A:Computer Randomly Restarting

Before you get any proffesional help from the team members on here, I have a suggestion as well. Have you tried booting up in Safe Mode? This MAY allow you to log on into your PC without it being restarted. To do this, turn on the PC and press the F5 button repeatedly after you hear your computer beep on startup. You will then be prompted with a few startup options, go to the top and select Safe Mode. This should stop the restarting of the PC which has been my problem many times. When in Safe Mode, try to do a System Restore, hopefully you have got on created. Go to Start>All programs>Accessories>System Tools and then System Restore. Click next on the 'Restore my computer to an earlier time' option. If you have a restore point created, you can restore your system back to a working state. If you dont have one created, try running the anti-virus program while in Safe Mode to see if it is able to remove anything harmful. And just before you do that, tell me, what anti-virus program is it? Whats it called?

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Answer Match 36.54%

so my computer has been randomly restarting for past few days not sure why but it is really annoying!
i have tried everything i can think of to fix it updated all my drivers and windows my computer isn't over heating from what i can tell runs at around 30 degrees Celsius i have no virus's if anyone can help me out it would be greatly appreciated.

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Answer Match 36.54%

Those are my temps .
CPU Digital Thermal Sensor:
CPU#0 Core0- min 24C , max 30C
CPU#0 Core1- min 24C , max 32C

ITE IT8720F:
Temperature 1: min 22C , max 22C
Temperature 3: min 175C max 182C

SAMSUNG HD1035J Temp: min 25C , max 26

Ati GPU (ati radeon hd 5700)
GPU thermal diode min 40C , max 45C
GPU TSO(DispIO) : min 39C , max 42 C
GPU TS1(MemIO) : min 33C , max 39C
GPU TS2 (Shader): min 40C max 44,5C
And i have question what is that Temperature 3:min 175C max 182C always if that one gets over 210 it shuts my computer down and then back in.

A:My computer shuts down randomly.

Temp 3 has to be wrong. Thats almost twice the temp of boiling water

9 more replies
Answer Match 36.54%

Alright so I had another thread where my computer was freezing randomly but It only ever happened while browsing the web.

I upgraded my CPU and motherboard to
AMD FX8350
ASUS M5A99x Evo

Both are brand new and I have 3x4gb of Corsair Vengence memory that's also fairly new 3-4 months old now.

Now I have noticed my computer is freezing still but it'll stutter too. I'll think it'll freeze but then I can use the mouse again and after a few seconds. Right before posting this thread was the first time I got a full freeze. I installed this 3-4 days ago.

There are no minidumps of the freezes and all the minidumps in the zip are from when I had the old CPU and motherboard. AMD FX 1055T and Asus M4N75TD.

A:Computer freezing randomly

Can you post the other system specs; such as the amount of ram your system has, etc? Also, can you go into the event viewer and copy any error logs that may be related to it(look around the date and time the errors occured in the relevant section(setup, security etc.)

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Answer Match 36.54%

hi guys please help me out.... my computer is freezing very randomly..... sometimes even at time of boot.... once i was cleaning the processor fan and i removed it and some how processor got damaged. I had to replace it. This freezing thing started after that day only. After freezing i have to shut it down by cutting the power... and after that it do not boot easily... and generally i have to punch it to get it started..... speedfan software is showing CPU temp: 53 c local temp: 32 c remote2 -128 c
HD 0: 38 c speed of fan 2805RPM

My computers specifications are as follows :

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 3 Stepping 4
Processor Count: 1
RAM: 1006 Mb
Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
Hard Drives: C: Total - 29981 MB, Free - 19213 MB; D: Total - 19992 MB, Free - 18045 MB; E: Total - 26296 MB, Free - 15072 MB;
Motherboard: Intel Corporation , D865GVHZ , AAC72418-107 , BTHZ43903907
Antivirus: BitDefender Antivirus, Updated: Yes, On-Demand Scanner: Enabled

A:computer freezing randomly...

10 more replies
Answer Match 36.54%

Hello, I been using my computer for the last bout 6 months now and havnt had an issue, and now all of the sudden it shuts down like someone is ripping the cord out of the back of it. Ive checked the temps to see if it might be an overheating issue but it doesnt seem to be, the avg temp is 30 Celcius, and it doesnt really get any higher then that. All the fans are spinning and airflow seems good. I have 1g of ramp and have a Nvidia 6800xt i beleive. A 1.8ghz processer and a 80g hard not sure bout the power supply, but I have a K8n Neo 2 motherboard. Another fact is that after it decides to turn itself off, I have to unplug it then plug it back in before it will power on again.

Plz help and ty in advance...

A:Computer randomly shuts off

Power Supply Units(PSU) are probably the most common thing to fail on a computer. Check if fan is working on the PSU. Check that your PSU is securely attached to the motherboard(if the PSU is not attached to the motherboard it will not start.) If fan is not working replace PSU.

It could be a other things. First Check voltages:

Input: If you have a multimeter check voltages on both your input from wall socket(should be between somewhere between 110-120VAC) If input voltage to PSU goes too low it is a condition known as sagging and will shut the computer off (this can be remedied with a UPS unit, APC makes good ones) [url][url]

PSU Output: check voltages coming from PSU. There are 3 voltages - 12VDC, 5VDC, 3.3VDC all which vary +/-10%. If lower then normal replace your power supply.

Another problem can be a dying power supply: It has internal components that are failing so you cannot tell if there is a problem by using a multimeter(voltages spike and sag too quickly to measure but enough to cause problems). If it is having intermittent problems that is a clue that it is the power supply. Replace it.

A bad or broken switch could also be the problem, but that would most likely just shut your computer down, not cut all power immediately.

If all you need to do is replace the power supply, you are in luck. They are not expensive and simple to install. Make sure you have the right form factor and is compatible with your motherboard.

8 more replies
Answer Match 36.54%

Compressed Zip below.

A:BSOD randomly when using computer


Problematic Software:

Start Menu\Programs\DAEMON Tools Lite Public:Start Menu\Programs\DAEMON Tools Lite Public
Start Menu\Programs\McAfee Public:Start Menu\Programs\McAfee Public
Start Menu\Programs\Spybot - Search & Destroy Public:Start Menu\Programs\Spybot - Search & Destroy Public

Daemon Tools is a known cause to BSoDs. Please uninstall it.
→ Removing DAEMON Tools Lite |

I note that you're using Microsoft Security Essentials "MSE" on you computer but keeping two antiviruses on your computer specially one like McAfee which alone is a cause to BSoDs, can conflict with each other. Please remove McAfee right away.
→ How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

Spybot is good at finding things, but is known to corrupt and slow down the system. Uninstall using the free version of Revo Uninstaller from:
→ Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Take a look at this thread if you like:
→ Good and Free system security combination.

Coming to your BSoD BugCheck and its causes:

Usual causes: Device driver

BugCheck E1, {fffff800033c2610, 2, fffffa801529e470, fffffa801529e470}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: ... Read more

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Answer Match 36.54%

So my computer was working fine this morning but when i got home to use it again everything changed randomly. my windows was changed to window 98 and i am not able to reconnect my wireless internet or even delete programs.i have restarted my computer like 7 times and its the same thing i have also tried to restore it from earlier dates but it didn't work so help?plz?

A:randomly changing computer

hello & welcome to TSF

did your system have windows XP on it ?

do you have a dual boot system ?

get back to us


1 more replies
Answer Match 36.54%


My computer keeps shutting down, either during post or sometime after, and I've already done most of the troubleshooting I can think of so now I'm looking for additional input.

I checked the beep codes I got a couple of times which sent me in the direction of my video cards. I played around with them, having them both plugged in and only one, and i was able to get back on the desktop in all three scenarios but also experience plenty of failures.

I dusted out the PCI slots, even started swapping the RAM around with it but all in all I just can't keep the desktop on. Now it's worth noting for a little bit of time leading up to this I had issues installing my nvidia drivers and would blue screen to an exception not handled message.

I used an old GTX card which I didn't get a random shut down from. Unfortunately I don't have an extra power supply to test this but I don't think it's the power supply. I believe I'm looking at a mother board issue since I can't fathom both cards going faulty together.

Any thoughts?

A:Computer is Shutting Down Randomly

I should add that the few times it seems to be fixed and acting normally I instantly get back to square one when trying to turn on sli, update the nvidia drivers, or something else with the software. Once it starts installing, uninstalling, updating, whatever, I will eventually hit a blue screen

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Answer Match 36.54%

Well, not always randomly. I'm assuming it has some sort of virus because it shuts down, sometimes for no apparent reason but also whenever I run Spybot or AVG. It reads as a stop error, not that I can read any details because it reboots so quickly. Sometimes there is a stop error reporting message when I reboot. When I run ACG Anti-virus (and to have it compete the scan I have to run it in safe mode) I get this result in the log file: "c:\Windows\system\drivers\etc\hosts" listed as a change but not as an infection.

This is the HiJackThis logfile for my computer:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:35:49 AM, on 02/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C... Read more

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Answer Match 36.54%

I am running a Dell desktop that is about a year old.  For about the last two or three days, it will lock up randomly in various applicayions or just on the desktop.  System Recovery did not fix the problem.  I am using Norton Security Suite from Comcast and it has not shown any problems.  I am kinda inexperienced at this so any direction you can give me would be appreciated.

A:Computer randomly freezes

Please download MiniToolBox  , save it to your desktop and run it.
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
Click Go and paste the content into your next post.
Also...please Publish a Snapshot using Speccy - , taking care to post the link.

5 more replies
Answer Match 36.54%

So the situation is that my computer randomly restarts. However, there's this a whirring noise that comes and goes, and when my computer restarts, the whirring noise comes and then the computer goes off. It reboots and sometimes my computer would load up without a problem, and sometimes my computer would go on a restarting rampage. I'm pretty sure it isn't a overheating problem because i did replace my previous fan with another one.

Also, this started occurring after I downloaded a torrent. I'm 99% sure this problem is a virus related issue but I don't know what to do. I downloaded malwarebytes anti-malware program to find any viruses but it didn't pick up anything... I'm no computer expert, just your ordinary user. And could anyone tell me which part of my computer is corrupted. What could I replace (I'm willing to buy a new hard drive, or motherboard, or w.e. it is) so that my computer would run normally?

A:Computer restarts randomly...

Hello and welcome to TSF.

We require a comprehensive set of logs to determine the presence of malware. Please follow the instructions in our sticky topic New Instructions - Read This Before Posting for Malware Removal Help and post the requested logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

**Please note this section of the forum is very busy, so be sure to familiarize yourself with the Bumping Rules also found in our sticky topic mentioned above. One of our Analysts will review your log as soon as possible.

2 more replies
Answer Match 36.54%

Hello there.
I'm having a serious problem and I'm not quite sure what to do. Any help would be greatly appreciated. It seems that my computer just shuts off randomly on me. No warning/error messages/etc. I've checked for any cases of spyware or a virus and nothing has come up. So I thought that it might be a hardware fault that's causing it to shut off.

First thing I did was remove my RAM sticks and see if a bad sector on them was causing it, but the shutting off still happened. Earlier I'd looked around on the internet for similar cases and I've seen everything from motherboards to a power supply causing this. I'd go out and replace them, but I really don't want to spend the money on them if I'm not sure that won't fix the problems. What's holding me back is that the shut downs are completely random. I'll be able to have the computer running for 20 minutes before it shuts off and other times it'll go before windows XP even boots up.

I even had it running for 4 hours in safemode today when I was doing the spyware checks and stuff. I've got the side off the case and have been looking at what happens when the computer shuts off. I don't think it's overheating because I haven't changed anything since I bought the computer and it's never been a problem before. When it dies, the monitor goes into power saving mode and the little light flashes which I assume means it's still getting po... Read more

A:Help - Computer Randomly Shutting Off

15 more replies
Answer Match 36.54%

Hi there. I recently bought a new processor and installed it, i'm 99% sure I used enough thermal compound when I installed it, and the socket is right, and the computer recognizes it. I checked the max temperature for all of my large components in my laptop and all of them are running at about a third of the max. The new processor is a 2.6 gHz and was never used before. The old one was a 1.8 gHz and worked fine all the time. Regardless, my laptop decides to shut down at random intervals no matter if I'm playing a graphics intensive game or just browsing the internet.

A:Computer randomly shuts down

16 more replies
Answer Match 36.54%

Hello the. i dont know that much about computers so if u answer my questions it would be great if i can understand them. so here is my problem. my computer turns of on me when i use java or play games or go on youtube to look at videos. i play runescape alot and when i go on it turns off on me like in 5 min or somtimes rite away. when i go on youtube it takes about 20 mins or so it depends on how long i havent been on. when it turn off it makes the weird sound 4 times. so if there is anyone out there plz help me

A:computer shuting off randomly

hello & welcome to TSF,

this sounds like either a (power supply unit) psu
or a
memory / ram issue

what i need you to do first is follow this link

download this program & run it / then take a screen shot of it and post it back here

this will enable us to see the temps & volts of your system

get back with us


6 more replies
Answer Match 36.54%

Hey guys,

It seems that my computer randomly shuts down. It ranges from litterally 2 seconds after turning it on, to maybe 15mins. All the fans are working, so i dont think its a heat issue. I just installed a new powersupply this year, so i doubt its power related either... Any help on this would be greatly appreciated. thanks. update. now, it seems that if it does start to boot, i might get a blue screen concerning some paging thing.. My computer never did this before installed sp2. Should i install this, and is is safe to uninstall, it said some stuff might not work. I was a little worried aobut it, so i didnt do it. You guys think its safe?


Nm, i uninstalled sp2 cause i was tired of the blue screens. As i was looking over the mobo for bad capacitors i noticed that the main power cable going into the mobo was getting loose. No idea how that happened, when i know they are supposed to snap in, weird. Anyways, all problems are fixed, so im happy.

A:computer shuts down randomly! help!

Give us some computer specs

2 more replies
Answer Match 36.54%

The other day my computer randomly restarted but only once so I went ahead and dismissed it as an issue. However, two days later my computer is now randomly restarting every 2 to 30 minutes.

I then updated all my drivers, scanned for any viruses and found nothing. I then booted my computer in Safe mode and suprisingly it didnt restart.

Then I went to reinstall Windows and while doing so my computer restarted twice.

These restarts aren't blue screens containing any error message but just instead the screen goes black and the computer restarts.

I then opened my computer , completely unplugged the power and gently cleaned it of any dust incase that had any chance of being the problem.Then when I started it up only the Power Supply fan ran and nothing else.

I have a Corsair CX750 power supply which is just past a year old, I have read reviews of them constantly failing and even reviews mentioning them causing constant random reboots and then just dying all together.

So currently my suspision is that my Power Supply is faulty and that I need to purchase a new one, however I have no spare ones which I could use to test and I know that random rebooting could be the motherboard, or even RAM issues.

I want to know what your thoughts are on the issue , your help and thoughts are greatly appreciated.

A:Computer randomly restarting! HELP!

A restart means the computer is probably restarting on errors rather than giving you a BSOD.

It would have helped if you had posted and not tried reinstalling Windows so quickly.

1. Right click Computer and select Properties
2. In left pane click Advanced system settings
3. Click the Advanced tab and in the section titled Startup and Recovery, click Settings
4.Under system failure, remove the check/tick in front of Automatically Restart

This would give a BSOD and a clue as to what the underlying problem might be.

1 more replies
Answer Match 36.54%

I have just recently built 2 new computers, same exact components about a month ago. One of them works great, the other restarts randomly usually when installing something. The windows error files are mini.dmp and sysdata.xml and when I send the error report it tells me thats its a hardware error with either : CPU, Motherboard, RAM, or Power Supply. I have replaced all and still have the random restarts. I have run memtest86 with no errors. I don't know what else to do. Any advice would be greatly appreciated.

A:New Computer Restarts Randomly

7 more replies
Answer Match 36.54%

I have a Windows 10 HP Pavilion Laptop (used to be Windows 8) which recently has began doing something odd. Whilst I'm using it, the screen will randomly turn black and the fan will stop as if it's turning off, before the computer boots itself up again, having closed everything I was on. Neither the shut down/restart screen come on, it just turns itself off without warning. It's definitely not overheating and never says there's a problem, but it's done this five or so times in the past week now, and it's really frustrating when I'm on a document and it just restarts itself.

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Answer Match 36.54%

Heya. I'm unsure as to whether this is the right forum for this or not, but I would appreciate some assistance.

My PC recently randomly restarted itself. I'm not sure as to why...I was just in the middle of doing my usual programs and it abruptly restarted. When it loaded to the desktop everything looked fine...but I noticed the little yellow shield with the exclamation icon pop up on my bottom blue bar for a second and then disappear. This icon usually appears whenever my computer is installing an OS update or notifying me of when it is done...Odd thing was that when, I checked my most recent updates log and saw that nothing had updated(?)

My computer is running the Windows XP Pro OS.

Can anyone help me with this problem?



/final edit:
After observing the log further I think I found the root of the cause.
4/28/2008: Save Dump - The computer has rebooted from a bugcheck. [etc etc etc]

Anything I should be concerned about?

A:My Computer Just Randomly Restarted?

This type of rebooting behaviour is can be caused by your computer overheating. You can check your system temperatures with SpeedFan, which should give you an indication of whether your system is running too hot.Also, I would recommend that you open your computer case and make sure all the fans are spinning okay and that there isn't an excessive amount of dust in there that would impede air flow. See the following Bleeping Computer tutorial for guidance on cleaning inside your computer.Cleaning the Interior of your PC

17 more replies
Answer Match 36.54%

Hey folks,

I have a pretty bad situation here. It's so bad, in fact, that I hope I can type this out in time before my computer randomly shuts off again. Yes, it's that bad. In just the past hour, my computer has randomly turned off 3 times. This has been when I was listening to music, playing a game, and surfing the web.

It just started doing this like a couple days ago, but just recently (as in right now) it got like 100 times worse and I need to get to the bottom of it.

What could be causing it to do this?

Everything in my computer is brand new, including the power supply. And before you ask, yes my power supply is sufficient enough to handle my computer's components.

I also thought that the problem might be that my PlayStation 3 and TV are also plugged into the same power outlet and therefor draining power from my computer, so I shut both the PS3 and TV off and it is still happening.

I checked all power connections, the cords, wall sockets, etc. and I cannot find a single thing that could be causing this problem.

Any assistance with this would be very much appreciated. Thank you guys.

Oh, and I just wanted to add here that when I say it's shutting off, I don't mean shutting down... like, XP isn't automatically shutting down my computer the right way. I mean that the power is literally being cut from my computer for whatever reason. It just shuts off. Doesn't restart. Shuts completely off.

A:Computer Shutting Off Randomly

12 more replies
Answer Match 36.54%

Hi guys haven't been on the forum forever!!! Needed to make new account lol

So my problem has been going on for quite some time now and now I want help as I run a gaming bot when I sleep and can't have it shutting down and restarting in the middle of the night anymore

I will try and be as detailed as possible....

Problem: My computer randomly shut down and restart and get stuck at the bios Asus screen I would say maybe once a day usually at night. My computer is almost never turned off

Computer environment: my computer is in smallish room that I use as an home office. I work from home. My work computer which is a small micro Atx tower with two small monitors is always on and is beside my main computer that is experiencing the restart problem. My work computer works flawlessly.

Computer specs:
Windows 7 64 bit
3 22 inch lcd monitors
Corsair modular ax850 PSU
AMD Phenom II x4
Two Asus 9800 gt in SLI
Crucial ballistix tracer 4GB DDR 3 DRam frequency 666.6 MHz
Asus M4N75TD novo
3 terabytes of storage in three separate 1 Terabytes drives. All connected by Sata. 2 western digital and 1 hitachi all internal
OCZ agility 3 120 gb ssd with my operating system on it.
Mouse and g15 Logitech keyboard connected
No other USB devices
Nzxt mid tower with 5 fans
Zalman cpu cooler cnps9500

Possible solutions:

Overheating: I left my window open in the room in dead of winter and it still happened ??

I plugged my power supply directly to my wall instead of surge protecto... Read more

A:Computer randomly restarting???

13 more replies
Answer Match 36.54%

bad title, but I really don't know what else to say beyond this

I built a new computer yesterday, since then it's had a few random BSOD's, seems to happen when I'm doing anything at all, from non cpu intensive tasks such as browsing, or opening folders, to running vmware.

specs are as follows:
nothing is overclocked

3930k corsair h80 cooler
vertex 4 128 gb ssd
radeon 6950 2gb
rosewill 550w platnium rated PSU
32gb ram. 1600 G.skill Z-series (i have tried with automatic settings and XMP settings)

I've attached the dump files as well. Hope someone can help me out here, thanks in advance

A:BSOD randomly, new computer


Your BugCheck and its usual causes:

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control

Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card (see Significant Posts section below)

Go through this guide for best reference:
STOP 0x116: VIDEO_TDR_ERROR troubleshooting

BugCheck 116, {fffffa80336f7010, fffff8800720926c, 0, c}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
BugCheck 7E, {ffffffffc0000005, fffff88007970b22, fffff880075dbde8, fffff880075db640}

Unable to load image atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+117b22 )
Let us know if it helps in any way.

3 more replies
Answer Match 36.54%

After switching to this new computer, I have had quite a few BSOD, first here is my specs:

Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz
8.00 GB RAM
NVIDIA GeForce GTX 560 Ti
Display driver version:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000005002
BCP2: FFFFF70001080000
BCP3: 000000000000E643
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFA8018E6E010
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80003192366
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:

I don't know what exactly trigger this BSOD since it's random, please help !

A:BSOD randomly with my new computer

Please upload the dumps following:

9 more replies
Answer Match 36.54%

Hello all, I am hoping that somebody here can help me. Basically, about a week ago my PC began rebooting at random times. It happens most often when I'm playing a game (especially resource-intensive ones), and very rarely (almost never) when I'm surfing the net, downloading or reading e-mail. Sometimes it'll go for hours with no problems, and other times the resets will be within minutes of each other. There is no error message, and it has continued to happen after disabling the 'automatically restart' option under recovery settings.

I don't believe it's a heat issue, as the case always feels cool and SpeedFan is giving me normal temperatures before and after (around 40 C). I've checked the inner fans and they all work normally. I have also checked the seating of all components, and nothing seems to be loose or badly hooked up.

At this moment I am a little bit stumped, but I am still hoping I won't have to take the thing to a store for repairs. If anybody can offer help or advice, I'd truly appreciate it.

My specs:
AMD Athlon 2100+ @1.7GHz
ATI Radeon 8500 64MB
SoundBlaster Live! 5.1 Gamer
Windows XP SP2

If you need any more info, please post here. Thanks in advance.

A:Need Help - Computer Restarts Randomly

16 more replies
Answer Match 36.54%

Hello everyone. I'm having a very annoying issue with my system. The computer is freezing for 5-30 seconds randomly. I have a feeling it is my hard drive but I wanted to get some other opinions.

A more detailed description of the issue is the HDD activity light will turn to a solid yellow (instead of the flickering you can barely notice usually) and certain things will freeze. I can move my mouse around and sometimes even continue doing things on the Internet page I have open. I just can't open anything new and games will freeze.

After the little spike in hardware lag, everything goes back to normal and I can do everything just fine. It only happens a few times a day and I can replicate the issues by having too many programs open. It seems Facebook being open with pretty much any full screen application will do the trick. It usually takes about 5 minutes and it will freeze. Then I know I left Facebook open while I was playing a game and I shut it down. Then it usually doesn't do it again. This could be a memory issue?

There is no spike in CPU usage, no over heating, no voltage issues. I have updated everything, including the BIOS and CMOS. I have done CPU, memory, video card, and HDD tests. All of them came out perfectly fine. I have also ran a virus test with Avira. The only thing I can notice changing about the system is the HDD activity shoots through the roof.

At first I thought the issue was only during games, so I figured it was the video card. Then I narrow... Read more

A:Computer Randomly Freezes

Hi and welcome to TSF first is the a xp machine ? if so then try a clean boot to troubleshoot How to configure Windows XP to start in a "clean boot" state
How to perform advanced clean-boot troubleshooting in Windows XP

19 more replies
Answer Match 36.54%

I have a problem related to this.  My computer will power on, but occasionally it will randomly shut down.  The screen goes black, but the power light stays on for about 15 seconds.  Then the light goes out.  I can turn the button back on, but Windows then asks me to verify my identity before I can continue (as the power failure somehow affects the operating system).
On a related note, the battery overheats just before shutdown occurs.
When I contacted Acer for this issue a week ago, the administrator gave me a fix involving the reset of a battery.  Unfortunately, I did not write down the instructions and tried to do it by memory.  Obviously, that memory failed me.
If someone in the community knows the instructions, please post them here.  I promise to make it so I have it handy.  Thank you.
[subject line edited to reflect new topic]

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Answer Match 36.54%

Hi, ive been having this problem for a while but it is not constant. My computer will simply turn off randomly. Sometimes i can go for hours and hours of gaming and it will be fine so ive ruled out over heating as an issue. It was suggested that maybe a slot of RAM had become faulty causing my computer to turn off.

Today i decided to test my RAM by running high demanding programs hopefully causing my computer to switch off. Then i would take out a single slot of RAM to see if that was the problem. The thing is ive been running programs all day and my system hasn't shut off once. I know should be patient but to be honest this is taking the piss.

If anyone has had this sort of problem and could share some information on what may be causing the problem then please help.

A:Computer turns off Randomly

Sorry to hear re your issues with your PC. I have similar issues myself with random shutdowns. They can be very frustrating as well as hard to pinpoint.

Best thing to do is to highlight any other troubleshooting steps you have taken, any errors you have seen and follow this link as it will help more technically minded help you.

It is a sticky at the top re bluescreens. Run those files and post them and maybe someone may be able to help.

1 more replies
Answer Match 36.54%

Reccently my computer began to restart at random intervals in time while in use. I spent over a hour just trying to get it past the login screen because I would log in but then my screen went black and the computer restarted. When I finally got it to run therewere several run errors( ill get back with the exact messages in a few minutes) as well as issues with random Ads poping up so I went to my control pannel to look for anything unusual. i found a program called somthing like "adhelper." itriedto remove it but as soon as i hittheremoveoption igot nailed with Windows Anitvirus Pro, which I already knew was bad. my problem with getting all of this is my computer keeps restarting before I can really do anything.
I really need help with this; Does anyone have a clue what is going on?

A:Computer randomly Restarts

Ok Ive managed to get my computer running for the moment and I finaly cut it from the network. I have also tamed WAV Pro for the moment. all of the errors I was getting were because of somthing with my network card so i don't think those are relavent at the momment buti'm going to have to fight a battle with Earthlink because they have killed my Norton despite the fact that I pay a monthy fee for it. any advise for the meantime?

3 more replies
Answer Match 36.54%

hello, my computer keeps randomly restarting its self every now and again. does any know how i could end it ?

A:Computer Randomly Restarts

Hello gisbean

Turn off automatic rebooting
Right-click My Computer / Properties / Advanced / Startup and Recovery/Settings.
Under System Failure, uncheck the Automatically restart check box

You will then get a BSOD with error message which will help identify the problem

Post back the whole error message please

16 more replies
Answer Match 36.54%

I recently purchased an Acer Aspire AM3300-U1332. I immediately opened it up and put an nvidia geforce 9800gt and the network card/power supply from my old computer into it. Often while playing games and sometimes while sitting at the desktop the cursor/screen will freeze and any sound will screech for a few seconds and then stop. The screen stays frozen and the computer stays on until I hard reboot the system.

First I took all my hardware out and exchanged the computer at Fry's. I replaced the hardware and the problem persisted. Then I replaced the video card with an entirely new one, problem persisted. Then I replaced the network card and the problem still didn't go away. Then I replaced the power supply and it happened not 10 minutes later. I've exchanged the computer itself once and now have replaced every piece of old hardware I put into it. Lastly I did a factory system restore and uninstalled every piece of bundled software and yet the problem continued.

Computer Specs -
OS: Windows 7 Home Premium (x64) (build 7600
Processor: 2.60 gigahertz AMD Phenom II X4 810
Cdrom: HL-DT-ST DVDRAM GH41N SATA CdRom Device [CD-ROM drive]
Harddisk: WDC WD10 EADS-00M2B0 SATA Disk Device (1000.20 GB)
Motherboard: Acer FRS780M
Memory: 6144 MB
Video Card: NVIDIA GeForce 9800 GT

A:Computer locking up randomly

Ideally you need to prove if this is ardware or software. To prove conclusively if you can download a live linux disc, and burn an image, try booting your system with an ubuntu or knoppix cd. If the system locks up its hardware issue, if you reac h the desktop and all works ok, its a software issue.
I think as you have exchanged almost evverything its a hardware issue. What configuration is the 6G RAM? 3 pieces of 2G?

Also what power rating is the PSU?
You may have insufficient power and without reading power requirements of the AMD CPU and graphics card you may well need a 550W PSU.

If You have 3 pieces of RAM, then just try 1 memory module at a time.
This could be a heat issue, so with case off make sure all fans are running and free to rotate.

6 more replies
Answer Match 36.54%

Just a quick question. The last couple days my computer has been running a bit slower. It's most noticeable when watching videos online that are HD 1080, these used to load up and run fine, now I'm having trouble even watching lower ones like 320. Should I be concerned, and is there a way to fix this? I'm running a 32 bit Windows XP

A:Computer slowing down randomly

Whats your Processor + clockspeed , Ram and Video card. If no video card what's your motherboard model ?

5 more replies
Answer Match 36.54%

Hi all,
My Comp has been shutting down randomly without any reason. Half way between the boot up it shuts down and starts again. After 5 times, windows finally boots up. I think it might be a trojan of some sort but I havent taken any action yet...

Intel Celeron 1.7 GHZ

HiJack This Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:39:53 PM, on 8/7/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
D:\Program Files\InCD\InCDsrv.exe
D:\Program Files\InCD\InCD.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
E:\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Common Files\PCSuite\DataLayer\DataLayer.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
E:\Nokia PC Suite 6\PcSync2.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Analog Devices... Read more

A:Computer Shutting down randomly


1 more replies
Answer Match 36.54%

Hey guys. I know this is my first post, but I'm having major problems with my Vista PC. It consistently has random power downs. The major problem is that I can't pin-point a source for them! I recently purchased an Acer M5260 from Best Buy. It's got:

6GB of DDR2 Ram
2.4Ghz Quad-Core Intel processor
HD3540 ATI graphics card
Vista Home Premuim 64-bit
Some no name motherboard that fits inside a small case.

I got it fairly cheap, and decided to upgrade some components. I bought a 650w power supply, an HD4870 ATI card, and a new, medium sized case (I forget the name. It has 4 fans and a gigantic one on the top. Obviously the motherboard is smaller than the case. Anyways, I installed the new components. Everything runs correctly except that my PC will now randomly shut itself down. I've tried checking the heat, but everything seems fine. I've run overclock tests and so on, but the computer passes them. Nothing particular seems to be the root cause. I can leave the PC idling and it will shut down. I can play a game for 2 hours and it will randomly shut down. I can play a game for 5 minutes and it'll shut down. I can immediately turn the pc back on, load the same game, and play for an hour. I can just be browsing the web and it will shut down. It can't be a heat issue so far as I can tell.

So, what could be causing it? I re-installed vista with my brothers 32-bit version of Home premium. It seems to be running better, but it still will occasionally shut down for no particular re... Read more

A:My computer randomly powers down

Hi Dark Mirage, welcome to the board.
I would try open case test with a house fan blowing directly into it. Make sure good contact between the heatsink fan assembly and the CPU. If it is not heat problem, before you mess with the mobo, try another psu. Good luck and post back.

10 more replies
Answer Match 36.54%

I've known that I have some serious junk wrong on here, as a month or two ago, it was impossible to even log in anymore under administrator. My boyfriend got that working again and I'm in, but then I was being redirected when I tried going to any webpages; it was redirecting me to '' and things like that. Well, I haven't been able to run anything like Combofix or Spybot or anything, but I WAS able to download (after reading another forum) that 'Old Timer' program and it runs and restarts my computer and it seems to be better. Now, my computer comes up with a tiny box that says it has to shut down because the 'DCOM server processing launching service' terminated unexpectedly. It does this randomly but a lot lately. Not many other problems now except for a lot of pop ups (3 at a time every few minutes) and I still can't run any anti-malware/spyware programs, AND most all files downloaded that are exe try to run as a bat file. I've tried renaming to help out, no avail. Any help? I have Windows XP home edition and I'm on a laptop if that makes any difference. Please help!

A:Computer restarts itself randomly; pop ups; etc.

restart windows in safemode with networking that should stop the viruses from loading. then goto and download antivir it's free and very good. goto and download their program and then run them both get back to me and let me know how it went

2 more replies
Answer Match 36.54%

well, my computer freezes randomly, usually when im playing a game, it will freez so i have no mouse movement or keyboard function and i havto manually restart my computer pressing the restart button.
it all started when i downloaded a driver for my Geforce 7300 GS and now it has been going on for almost a month and i dont know what to do. i tired rolling back my driver to the version it was before, and thats what im running now but it didnt work.

A:My computer freezes randomly

Brand and model of computer or motherboard; amount of memory installed

Could be anything at this point, so perhaps we can begin to rule out some possibilities.

20 more replies
Answer Match 36.54%

Hello, all I can do right now is upload the crash data as i forgot to take down the iformation from the BSOD last time it happened. When it happens again, I will post more info. The error just randomly happens when I am using my computer, I even did a restore to my computer's intial state, but that doesn't seem to have helped.

Windows 7 home premium 64-bit

My system specs are in my profile.

A:BSOD randomly when using computer

Welcome to SevenForums

The Msinfo file uploaded does not work.

Please upload your msinfo32.nfo file. To get this: (1) Click on the Start
(2) Type msinfo32 into the Search programs and files box
(3) When it opens, go to File, Save
(4) Save as msinfo32.nfo and save in a place you will remember
(5) Let it finish the process of gathering and saving the system info
(6) Right click the .nfo file, click send to compressed (zipped) folder
(7) Upload the .zip file hereFrom what comes up in the .dmps;

Before updating the driver below, delete remnants of their older drivers using Driver Sweeper

- Get the latest drivers for NETwNs64.sys

0: kd> lmvm NETwNs64
start end module name
fffff880`056ff000 fffff880`05f6b000 NETwNs64 T (no symbols)
Loaded symbol image file: NETwNs64.sys
Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
Image name: NETwNs64.sys
Timestamp: Wed Jan 05 01:29:41 2011 (4D237525)
CheckSum: 00823E68
ImageSize: 0086C000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

9 more replies
Answer Match 36.54%

My computer keeps shutting down at random times. Sometimes it's because it gets too hot, but at other times, my case and components are cool, but it still shuts down. It can even shut down during startup or while in Safe Mode. It does not matter what program(s) is(are) running either. I have installed new drivers and new programs, but rolling back to a restore point prior to that does not help. I am posting a HijackThis! log. I tried to find C:\WINDOWS\minidump, but it could not be found, so I can't enclose my latest Error Logs.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 13:59:55, on 12/30/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Progr... Read more

A:HELP!!!! My Computer Keeps Randomly Shutting Down!!!

8 more replies
Answer Match 36.54%

By shutting off, I mean it just goes black suddenly, not that windows will properly shut off.

- This usually takes many hours before it happens, but it will happen eventually, even if just left idling or in standby for a day or two

- It doesn't appear to be overheating
- It's a new computer
- I don't think there's any problem with the RAM

It has XP SP3.

Any idea?

A:Computer randomly shuts off

What do the properties in your power options say under control panel? It sounds like it's going into a hibernation state. Uncheck it under power options if that's the case. Jazz

3 more replies
Answer Match 36.54%

So every so often this is happening daily to every other day and can happen up to three times a day. I did not have this problem until after I reformatted. I cleaned out my computer system and it seemed to stop for a week or two. After it restarted it tells me Windows has recovered from a serious error and I send a report. It tells me I should be getting a blue screen but I don't.Here is what the error report to Microsoft says:***********************************************Problem caused by Device Driver You received this message because a device driver installed on your computer caused the Windows operating system to stop unexpectedly. This type of error is referred to as a "stop error." A stop error requires you to restart your computer. More information Problem report summary Problem type Windows stop error (a message appears on a blue screen with error code information) Solution available? No What does this problem mean? Windows has encountered a problem it cannot recover from and it needs to be restarted Cause Unknown Computer symptoms A message appears on a blue screen with error code information (for example: 0x0000001E, KMODE_EXCEPTION_NOT_HANDLED) Additional steps for you to take Please continue to send problem reports so analysts at Microsoft can study and try to correct the problem as quickly as possible***********************************************Please help!Thank you... Read more

A:Computer Crashes Randomly

One of the possible causes of this error message is an infection, specifically a trojan, have you run and scans for infections?If you run you scan do this in the safe mode as it is the most effective way to find the infection and remove it. After you have done this and you still have a problem try doing a Last Known Good Configuration. If you need help doing this you can read the instructions for this here.

12 more replies
Answer Match 36.54%

My laptop keeps randomly crashing, then rebooting. The laptop is less than a year old. Also, when the computer boots it comes up with this error message: "There was a problem starting
C:\User\Name\AppData\Local\Temp\Rqcqt.dll The specific module could not be found".

Here are the logs:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:29:58 a.m., on 19/05/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe
C:\Program Files (x86)\SugarSync\SugarSyncManager.exe
C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files (x86)\Launch Manager\LManager.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\IObit\IObit Security 360\is360tray.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 8\firefox.exe
C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 8\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Pa... Read more

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Answer Match 36.54%

Hi. I have visited this forum many times in the past while trying to solve my pc problems, but now Im making an account because theres a problem I have been trying to get answers for long time.

As the title says, my computer freezes. It doesnt really matter what Im doing, it just freezes. I have sought help from similar threads made here before, but those threads havent helped my situation so Id like to have my case as individual one. About the problem, my computer is custom build, I ordered it from internet 2 years ago. I didnt build it, but I chose the parts for it. At home I installed the OS myself, the guys at the store didnt touch the bios, they simply built it. When I first tried a game on my pc, after a while it crashed. Screen froze and the speakers let out steady loud broken noise, then I was at the desktop again. Ok so this happened sometimes only while playing. After a while it didnt get back to desktop after a crash, the whole computer froze, I couldnt do anything but to shut it down manually. It was like this for the longest time, and I tried to "fix" it by trying to mess with the ram voltages and cpu ratios in AsRock extreme tuner. Didnt help obviously, but I kept doing it for a long time because I noticed if the settings are in certain values the computer lasts longer without crashing. The freezes started to annoy me so I didnt play that much anymore, but then I discovered my pc can freeze even while browsing internet. Thats when I started to look ... Read more

A:Computer freezes randomly

Hi fimbull, welcome to the windows 7 forums.

can you please check under device manager to see if you have any issues

Control Panel\System and Security\System\device manager

also if you boot in safe mode does the computer crash out?

please report back.

7 more replies
Answer Match 36.54%

Hi there, my computer restarts randomly and has done for around 3 years. I have took it to numerous people to see if they can fix the problem and have spent over 200 in doing so, but not one of them has been able to.

I have all the lasest software / drivers and i have 3 fans in my pc, it does'nt even get warm.

Microsoft Windows XP
Version 2002
Service Pack 3

AMD Athlon(tm) XP2500+
768 RAM

When my computer restarts i get a blue screen with and error code, i have written down two of them

Error 1:

***STOP: 0x0000007E (OxC0000005, 0xF7902A74, 0xF7902770)

***Portcls.sys - Address F6E0746D, Base at F6E07000, Datastamp 41107F13

Error 2:

***STOP: 0x0000007E ( 0xC0000005, OxF6DA346D, OxF78FEA74, OxF78FE770)

***Portcls.sys - Address F6DA346D, Base at F6DA3000, Datastamp 48025CCC


My computer will restart randomly, it could happen when i just start it up or 30 mins later.

I have scanned my computer with Norton Anti Virus 2008, AVG Antivirus, AD Aware and Spybot and none of these find anything.

Please help i have ran out of options, thank you.

A:Computer Restarts Randomly

Welcome Stejohno. For $70 US I can diagnose ...

That error could be from several things. First and formost is virus or malware. You say you've checked - I believe you.

Second is from any software access violation in memory. This includes good and bad software.

More than likely it's sound system.

if it's MIDI, a hotfix will take care of it.

but from the data you've supplied it's a little hard to troubleshoot. But the Yanks will come to your rescue.

Portcls.sys has been replaced by a hotfix by M$.

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My computer keeps randomly locking up. If I wait for several minutes, it will usually become responsive again. It's like my processor is working at max capacity and then it gets freed up for no reason. It will do this with Firefox or IE. It will also do it with Adobe Acrobat, most but not all of the time. And it will do this with other various programs. Any suggestions?

Attached is a HJT log. Don't know if you will need it but here it is.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:12:45 AM, on 3/4/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18372)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA... Read more

A:Computer keeps randomly locking up.

How much ram do you have and what is your processor speed?

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3930K CPU @ 3.20GHz, Intel64 Family 6 Model 45 Stepping 7
Processor Count: 12
RAM: 16336 Mb
Graphics Card: NVIDIA GeForce GTX 590, 1536 Mb
Hard Drives: C: Total - 953639 MB, Free - 466185 MB;
Motherboard: Alienware, 07JNH0
Antivirus: Norton 360, Updated and Enabled

Hi. i dont no if this is the right forum but my Computer shuts down then reboots saying

"internal hard disk not found
to resolve this issue, try to reseat the drive.
No Bootable devices
Strike F1 to try reboot, F2 enter Setup Menu, F5 enter PSA

When i Push F1 nothing happens, If i push F2 goes to the menu then starts fine and F5 runs thru the scan and finds no problems.

So now if it comes up with that error i turn the power buttom off then turn it back on and runs properly. sometimes will only run for 2-3 min before rebooting its self and sometimes an hour or so and some days it will run with out a problem for a week or so before the issue arises again

A:Computer reboots itself randomly

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My computer has been randomly freezing lately.

I am pretty sure it is not my ram or graphics card. I also have used SFC /Scannow, it did not find any problems

Other than that I do not know what the problem is.

I am in great need of help. Thank you for your help.

A:Computer Randomly Freezing.

Quote: Originally Posted by Xolaris

My computer has been randomly freezing lately.

I am pretty sure it is not my ram or graphics card. I also have used SFC /Scannow, it did not find any problems

Other than that I do not know what the problem is.

I am in great need of help. Thank you for your help.

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

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I need help!!!! my computer shuts down automatically and re-directs to a blue screen and says fatal error and gives a bunch of zero's...what does this mean..plz help!!!.thanks...

A:Computer Shuts Down Randomly!!!!!1

It can have many causes. We can start out with the ones that do not cost anything. First of all does this happen in safe mode also? Restart your system and press F8 during the startup; choose safe mode from the menu. Note everything will look strange because of using 16 color. Run the system for a while and see if it restarts. If it does, you have a hardware problem. If it runs fine in safe mode, you have a software, driver, tsr problem.

Once you know where to look for the problem, it becomes easier to solve.

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Hi all,
I have a PC that reboots when there is activity required of it. It always reboots when asked to install windows updates.
The event viewer gives ID: 7000 and the source is Service Control Manager. Explanation is " The exusb.sys IME control unit (GPUD) service failed to start due to the following error: The service cannot be started either because it is disabled or because it has no enabled devices associated with it.

This workstation has been in use for over a year with no problem and now reboots whenever there is a demand on its resources.

I replaced the onboard video with a AGP 128MB card and no change. This is a business system and I hesitate to reformat because of all the networking and business applications needed to reinstall.

A:computer randomly reboots

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).

To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.

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Today when I got on my computer it crashed a little bit after i turned it on, i figure due to overheating. When i finally made it to the desktop, i checked the temperature and it is running at a steady 90-92 C. Lately my computer seems to either work perfect at around 70 C or run very hot at 90+. Yesterday it overheated and shut off like this morning, then i turned it back on and it started running cooler and I could play Fallen Earth perfectly. But like I said, sometimes it will run hot and crash whether I am on a game or not, usually when I am running Fallen Earth. A lot of people say to blow out the inside of the computer with compressed air, which i have already done, but it still runs just as hot. I would really like to know why my computer randomly runs cool or hot.

A:Computer Overheating Randomly

Quote: Originally Posted by cody813

Today when I got on my computer it crashed a little bit after i turned it on, i figure due to overheating. When i finally made it to the desktop, i checked the temperature and it is running at a steady 90-92 C. Lately my computer seems to either work perfect at around 70 C or run very hot at 90+. Yesterday it overheated and shut off like this morning, then i turned it back on and it started running cooler and I could play Fallen Earth perfectly. But like I said, sometimes it will run hot and crash whether I am on a game or not, usually when I am running Fallen Earth. A lot of people say to blow out the inside of the computer with compressed air, which i have already done, but it still runs just as hot. I would really like to know why my computer randomly runs cool or hot.

Any chance you could tell us about your computer? might help if we knew what hardware you have

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Hi I have a problem, my computer is randomly restarting for some strange reason. I'm pretty sure it's not over-heating the cpu idles around 45C and the Mobo at around 25C. I thought it might have been a virus or something so I went over and posted my HJT log and they walked me though some stuff and said my computer had no evident malware. I already check my Device Manager and it had no red X's or yellow !'s. So I set my computer to not restart when it has a error or something like that and here is what popped up in a blue screen instead.


Alot of stuff telling me to check my drivers that it might be the problem.

*** STOP: 0x0000007A (0x083A4860, 0xC0000185, 0xF8405759, 0x083A4860)

*** Ntfs.sys - Address F8405759 base at F83A40000, Datestamp 41107eea

Begining dump of phisical memory

Anyway here is the link for my thread of my HJT log and stuff

A:Computer randomly restarting

This error could be caused by hardware, controller drivers, two devices trying to use the same resource, or even bad memory. Here is a link that might help solve your problem look especially at the 0xC0000185 parameter.

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I have this Matsonic MS7192S VIA Apollo Pro slot 1 + socket 370 mother board, with a 500mhz intel processor, 12 gb. hdd, 128mb ram. I used to have windows 98 and had many problems, my computer used to just restart, or just freeze. I thought that installing windows xp might help me, I saw on microsoft's site that my computer could support windows xp, so I gave it a try. Now the freezing stopped, I get this error message that I have a driver which is bad, but when running through them in device manager, I don't find any marked ones. AND the computer just restarts for no good reason, when shutting down, it just waits for me to press the power button for a couple of seconds.

Your time and expertise would be very very much appreciated. THANKS IN ADVANCE!!

A:computer restarts randomly

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Hi i am currently having a problem with my computer.
It will hang randomly and the monitor will be totally blank.
However the system is still running

Tried to remote in from other PC but wasnt able to.
Did a ping test to the PC but all the packet seems to be dropped

Sent to the service centre and they inform they had the system running for 3 days without any issue.

But within a week the system shows a black screen and hang again.
Not sure if it is due to software or hardware.

However there was once that it provide a dump msg.

Tried to read the dump msg but not sure of the information.

I have attached the dump msg.

Please help to guide me on this issue

Sorry as im still a newbie.

A:BSOD randomly while using computer

Welcome to SevenForums

The one .dmp bugcheck is 124, go through Stop 0x124 - what it means and what to try step by step.

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I have a dell inspiron 1501 laptop running vista and it's 3 years old. Recently it started randomly shutting down and it takes around 5 minutes to get it to turn back on. I think it's probably overheating, but I'm not sure (it used to do this because of a problem with vista, but I think I fixed that). I don't want to try and take it apart to deal with the fan (I'd probably break it), but I was wondering if there were any other fixes. Any laptop cooling pads that work well?

A:Computer Shuts Down Randomly

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Hi. I've been having this problem ever since i first built the computer a couple of weeks ago and me being not very tech savvy, i have basically ran out of ideas. When i first built the computer i booted it all up using the hard drive out of my old pc. That's when i first started to notice the freezes and i presumed that it was just a failing hard drive (even though it worked fine in my other pc), I guess i just wanted peace of mind. Anyway, i got my brand new ssd yesterday and installed windows. Installed the motherboard drivers and the graphics drivers of the disc and everything was running fine, i thought the problem had gone away but it hadn't. My pc had froze while installing a game. No black screen, it just locks up completely unable to do anything unless i hard reset. Now it freezes pretty much within 5 minutes of me entering windows through the log in screen.
I've done a bit of troubleshooting but i can't think of anything else i can do of the top of my head.

Things i have done:
:I thought it might be the GPU so i took it out and swapped it for my old HD 5550-the freezing continued.
:I ran furmark and prime95 to check temps. The gpu didn't get above 70 and my cpu didn't get above 58 on max load.
: I swapped the RAM round in the channels, freezing continued. I tried running it from individual sticks and swapping them around but no.
:i ran windows memory diagnostic tool and found no errors. I'm going to run memtest overnight to see if i can pick up any ram errors.

Thi... Read more

A:Computer randomly freezing.

I stop reading after I got "I installed the drivers off the disc".

boot into safe mode and download all the latest most up to date drivers for everything.
chipset drivers youll have to use asus website, gpu ones from Ati.

dont bother with the bios for now. as hopefully doing the above will fix it.

im goimg to point the finger mainly at the gpu drivers bundled with the card. the ones on the disc for my 6950 would cause it to blue screen quite frequently. updating them solved it.

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Hey all,

Lately, my system has been randomly shutting off as if it loses power temporarily. The screen just goes black, and then the system boots back up. As far as I can tell, it only happens when my system is overclocked, but even then it is inconsistent. I had my i7 920 clocked to a simple 3.2 ghz and my gtx 275 clocked to 725/1650/1300, then ran folding clients (SMP and GPU2 respectively) on both of them for 8 hours with no problems. Then, I close down the clients, open up photoshop and bridge, and the system shuts down. I turned it back on and within five minutes it had shut off again. I have restored the bios to stock settings, and it appears to be running fine. Could this be a PSU problem? Or does this system just not like overclocking very much? Any advice is welcome.

A:Computer randomly shuts off

Oh, also, I have been keeping an eye on my temps... According to Gigabyte's Easy Tune 6 program, the CPU temp has never gone above 45C and looking at EVGA Precision, the GPU temp usually sits in the mid-high 50s.

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For experimenting, I have an older gateway essential (pentium 3) computer that shuts down randomly. Sometimes within seconds of startup and other times a few minutes thereafter. Once its going, seldom thereafter. It usually does it within 30 seconds.

When it shuts down the green power light stays lit (I think this may be the clue) and it will not restart unless I unplug the system, wait for the power light to go off and then plug it back in. Sometimes it takes several attempts to get it going.

Please Advise.

As an aside I'd like to add this here for others that have had similar problems due to overheating. My Compaq computer started shutting down randomly, but on that there was a led in front that would blink red indicating this (I looked it up in trouble shooting). So, I opened the case and the cpu fan was not working. I got a new fan, put it in, and that was not working either. As a work arround and not replace the motherboard, to fix this, I got one of the Y adapters that plugs into the power supply cables and connected the fan to that (12 volts for me) using only the two power leads on the fan (for my fan, red and black) and leave the third disconnected. I had to cut the wires and splice them. Testing showed that the old fan would also work the same way and I did not need to get a new one after all.

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I'm new to the forum and hope I am posting in the right section.

I have an issue where my computer freezes randomly. I've done a lot of searches and it seems like problem can be anything from softwares to hardwares.

My problem does not have frequently. Once it happened right after I started windows and just browsing through files (in first 5 min since boot). Other times it happened after 6+ hours of using computer and gaming. More often, it freezes every once in a long time.

What happens is screen freezes and I can't move anything. My computer doesn't make any louder noises and just stops being active.

I have reinstalled the windows, tried using it without any drivers except video card but still happened after hours of gaming.

This is a newly assembled computer and is stressing me out very much.

Here are my computer specs:

CPU: AMD 64 x2 Toledo 4800+
RAM: 4 sticks of Corsair valueselect 3200 1Gig (512mb a stick) two dual chan
Graphic Card: Leadtek Winfast 7900GT 256mb
PSU: Antec Truepower 2.0 500 Watts

All parts are brand new.

I used to have BSOD problem with this comp (right after assemly) but went after I uninstalled the NFROCE firewall.

I no longer have BSOD problem but comp still freezes once in a while.

Any ideas? I would like to get this solved before my school starts next week.

A:Computer freezes randomly, help!

Is the inside of your computer hot? Download speedfan and check. Computers can get jittery when they are extremely hot.

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My computer is an M18xr1 laptop running windows 7, 64bit. Recently my computer will just randomly crash (completely shut down) usually whilst playing games, however it doesn't happen very often. Since I've installed Battlefield 4 though it crashes about 10 seconds into the game every single time, and also it crashes when I try to install AMD_Catalyst_13.10_Mobility_BetaV2 to fix a different directX problem I had with BF4. It seems really weird, and the problem is not temperature related as I've checked it multiple times before it has crashed. Any suggestions would be greatly appreciated, thanks!

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I'm not sure why, honestly. I'm going to try to find a system log, but until then..

I believe it could be caused by nero6, but I'm not sure. Any ideas on what to do?

A:Computer Randomly Restarts

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So here's the deal. I'm using XP. My computer has started to turn off (and not reboot) randomly for the past couple of months. I can be doing anything from writing a paper. Watching something on Winamp and playing solitaire. Listening to music. There is no error message. I've run Norton scans, and I've even gone to and run tests there. I'm not sure what to do or what the problem could be. Oh and if I try to turn it on a few seconds after it's shut down, it starts to boot up, but just turns off again. I usually have to wait a few minutes or more in order to use the computer for longer periods of time.

A:My computer shuts off randomly when I'm using it

it's either a bad power supply or an overheating system

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I had Windows XP Pro - computer kept freezing randomly...different programs. Had to restart to get any response.Replaced Video card and hard drive. Plenty of power and space. Reloaded the hard drive with programs etc. and installed Vista Ultimate 64 bit. Still freezing. Small "zippp" sound, then the computer stalls. Just playing MSN games or checking email.


A:Computer freezes randomly

I'd start by running one of these memory diagnostics for at least two hours. They should run error-free as long as you let them run.
Microsoft Memory Diagnostic


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Answer Match 36.54%

Hi, when I try to play games on my computer (its a new laptop) it will randomly shut down. I was told that this could be an overheating problem, but this computer is not even a year old and the temp. stays at about 41. Any suggestions?

A:Computer shutting down randomly


Make sure your computer is not filled with Spyware /Malware /virus

Download Spybot Search and Destroy and Ad-Aware SE SETUP UPDATE and do a scan with both of them getting rid of all they find

Do a scan with Housecall and Panda

Do ALL of the above first then ---

Download Hijackthis 1.98.2 and post a log here please

DO NOT "fix " anything in the log unless directed from here

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This first happen after i turned on my computer. FireFox had a hard time responding and everything else in my computer responded really slow. It happened again sometime later but this time my computer been on for a while and just randomly slowed down. I have win 7 64 bit, 12 GB ram, 3.0 GHZ APU. I use Kaspesky as my anti virus. This has never happened to me before.

I've done a mal-ware scan in safe mode and it found nothing.

A:computer will randomly run really slow

I've done a mal-ware scan in safe mode and it found nothingMost malware scans (Malwarebytes for example) in Safe Mode will find no infections unless they have been already recorded in your logs -The scan must be done in Normal Mode to find nost infections - What was the scanner and was it Updated prior to the scan ??Is there anything recorded by your Kaspersky Antivirus scans ?? How is your computer running with Internet Explorer, and what versions of F/Fox and Internet Explorer do you use ?? How is your computer running while not on the Internet ??

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