Tech Problem Aggregator

Dell computer occasionally stuck on Dell screen

Q: Dell computer occasionally stuck on Dell screen

I have a Dell Inspiron 530, XP PRO, SP3, about a year and a half old. Almost since I first got it, every few months or so, when I boot up it hangs on the Dell screen. When I turn it off and reboot, it is fine. I use Rebit to back up everything on an ongoing basis and have an extended warranty from Dell. Is there anything I can do about this, or should do? Thanks for your help.

A: Dell computer occasionally stuck on Dell screen

I would run a memory tester

Download the prebuilt ISO, burn it to CD as an Image, boot from that CD and run the memory test for a couple of hours or overnight to stress test the memory.


3 more replies
Answer Match 92.82%

I have a Dell inspiron 530 that will not boot. Its running xp professional with a core 2 quad. When I turn it on i hear one beep and it sticks at the boot splash screen. F2 and F12 do nothing. So far I have tried the following:

1)Swapped hard drive out with a known working one.
2)Removed both sticks of 1gig ram and placed them in different slots.
3)Swapped out one stick of ram at a time to determine if one is defective.
4)Swapped out all ram with known working ram.
5)Removed radeon graphics card.
6)Tried to do a repair on windows from a disk but I cannot get into the boot settings.
7)Tried unplugging everything except the monitor and power cord.

After attempting these steps I still receive the same results everytime. I was thinking about removing and re-seating the processor, but I figure someone with more knowledge than me would have another suggestion for me to try. I fear the worst for this PC assuming it is the motherboard or processor. No new hardware or software was added to this system when the issue started. Thanks in advance for any help/suggestions.

A:Solved: Dell Inspiron 530 stuck at dell splash/boot screen

8 more replies
Answer Match 92.82%

I am working on a Dell model : DCSLA

When I go to boot up I get the black screen with the Dell logo in the middle and the two options in the upper right corner to either "F2" for setup or "F12" for boot menu. I cannot get it to do anything else. It will not read from a restore disk or hirem's restore utility disk either.

I have checked the ram and it seems to be ok. It had two 1gig chips and two 512gig chips. While I am working on it I took out the two 512's.

I am thinking it might be a bios issue but I am unfamiliar on how to reset or fix that. I have tested the hard drive and it seems to be ok. I have a usb cable that allows me to work on hard drives via the usb cable and power supply on my own computer. So far I haven't done anything but look at the drive and it seems ok. The computer should still boot up to the bios without a hard drive.

Can anyone help me in this matter? Can I reset the bios or reinstall then somehow? I don't want to be messing around where I don't know what I am doing.

Any help is greatly appreciated.

I do however see some jumpers on the motherboard. One is marked "clear pw" and the other is marked "clear cmos". Could this have something to do with it.

The computer doesn't have much in the way of information on it except the sticker which certifies it for Windows Vista Home Premium and of course the product key. The only thing it says in the way of model is # DCSL... Read more

A:Dell stuck on dell screen with setup or boot menu but no response

It will not read from a restore disk...Click to expand...

Did you set the boot order to CD first?

I have tested the hard drive and it seems to be ok.Click to expand...

How did you test the hard drive?

2 more replies
Answer Match 92.4%

I have a Dell inspiron 530 that will not boot. Its running xp professional with a core 2 quad. When I turn it on i hear one beep and it sticks at the boot splash screen. F2 and F12 do nothing. So far I have tried the following:

1)Swapped hard drive out with a known working one.
2)Removed both sticks of 1gig ram and placed them in different slots.
3)Swapped out one stick of ram at a time to determine if one is defective.
4)Swapped out all ram with known working ram.
5)Removed radeon graphics card.
6)Tried to do a repair on windows from a disk but I cannot get into the boot settings.
7)Tried unplugging everything except the monitor and power cord.

After attempting these steps I still receive the same results everytime. I was thinking about removing and re-seating the processor, but I figure someone with more knowledge than me would have another suggestion for me to try. I fear the worst for this PC assuming it is the motherboard or processor. No new hardware or software was added to this system when the issue started. Thanks in advance for any help/suggestions.

A:Dell Inspiron 530 stuck at dell splash/boot screen

Try clearing the CMOS, might be the solution. if that doesn't work you could try flashing the bios, here's the documention on how to do both. Just follow the steps exactly and you'll be fine, it requires you to go into the actual computer to do it.

hope it works, good luck

2 more replies
Answer Match 92.4%

When the PC starts up, the dell loading screen begins. Normally this takes around a few seconds but this time it didn't end. We've tried all the diagnostic tests and they all came back fine. Also tried disconnecting all external cables (ie headphones, ethernet etc). Powered on and off multiple times and no change. 
By the way, I don't know if this is related or not, but last night before the issue occurred, I was randomly logged out. Once it logged me back in, everything was closed and there was a small square of like TV static towards the bottom right corner. I restarted and it fixed the issue there but I don't know.
Thanks in advance, Sean

A:Dell Optiplex 9020 AIO stuck on Dell loading screen

Unplug the system and hold the power button for 30 sec.  Then try powering up again.

2 more replies
Answer Match 92.4%

Hi Everyone!
I've got an issue with my Dell XPS m1730 laptop. For some reason Windows automatically locks up out of a blue and I've got to do a force shut down to unfreeze it. So my laptop did it again last night which meant having to do another force shut down but now it is stuck on the Dell screen. I followed the tutorial here by taking the battery out and holding in the power button in for a few seconds but this solution is no longer working and the loading bar gets to 75% or less and does nothing. I've been told this is a bios issue and I got told to downgrade from A11 to A10 but the problem has not gone away. I am starting to think it is a graphics card issue due to Windows locking but I am not sure. Has anyone got any advice what this could be?



A:Dell m1730 stuck on Dell screen since doing a force shut down.

Manged to get it to load now but I still think it is a graphics related issue. I think this because the dark colors look blocky and blinking plus the font looks corrupt.

1 more replies
Answer Match 91.56%

At the head of this I will suggest that this is a motherboard failure.
Cannot use the function keys.

I have:

1) unplugged all peripherals prior to start up
2) unplugged from mains and held down starter key before plugging and restarting.
3) Cleared CMOS as per owners manual p 196

I now have lined down the screen and the Dell splash screen is just sitting there like an inert screensaver.

Note: no abnormal beeps.

I've uploaded what the screen looks like.

More replies
Answer Match 91.56%

Hi All

Really hope you can help

My cousin has a DELL desktop, just over a year old and it is now stuck on the DELL splash screen.

I have removed the HDDs to check them and they are both fine.

The keyboard and Mouse doesnt work either which is strange. I put an external HDD into the USBs to see if they were working and the Ex HDD starting spinning so not sure whats going on

Please help



A:DELL Desktop Stuck on DELL Splash Screen

7 more replies
Answer Match 91.56%

The computer powers up then
1 beep , solid blue light on power switch.
Removed the CMOS battery left out overnight installed new 2032 battery
Same start up, the progress bar stops 1/2 way , also the keyboard will not light up on any USB port
But the mouse lights up.
Removed and reseated the ram, removed the pny video card and switched to on board VGA
Same thing.
Unplugged the DVD and hard disk same thing just gets stuck on splash screen.
Any other thoughts or tricks would be greatly appreciated.

A:Dell Inspiron 530 stuck on dell splash screen

8 more replies
Answer Match 88.2%


Wasn't sure what forum to post this in as there doesn't appear to be any troubleshooting specific forum. Figured this may be a driver issue so here seemed as good a place as any.

My father has a dell laptop that is about 4-5 years old. It originally came with winxp and vista dual booted on it, recently I put windows 7 ultimate on it as he wanted to use it. The issue is that randomly the screen will start flickering and shaking violently, to the point where you can't really make out anything. The way it flickers or shakes will vary if you move the mouse around, move the mouse down and it only shakes about an inch, move it to the top and it shakes from one side to the other, etc...

This never happened on XP but used to happen with vista too. When it happened two years ago with vista I just switched him to XP and it worked fine. Now that it's on 7 it's happening again.

There's no video card in there, it is using the onboard intel graphics. I've tried updating the drives to the specific (most recent) intel windows 7 drivers for that board but no dice. I'm wondering if anyone else has seen this and if it's something on 7 I can just turn off, like aero or something.

Any ideas? Need any additional info?

A:Dell laptop screen occasionally shakes extremely

ouch, no one?

1 more replies
Answer Match 86.1%

My laptop had gotten a virus a couple months back, and had to put a new hard drive in. My computer worked fine for a while, but for the last month, it will run fine, then all the sudden it freezes, and I have to shut it down and restart it. Any suggestions would be helpful! I do not know alot about computers, so please be detailed. Thanks alot!

A:Dell laptop freezes daily, occasionally blue screen appears

If you are still in need of help...

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don?t need to zip them, just attach as is. Please do us a favor and don?t Zip each one individually.

1 more replies
Answer Match 86.1%

Hey Everyone my Dell Inspiron 15 failed to upload an update, and then rebooted. 
Then it got stuck on the "Dell" screen and wont boot up Windows 8. I can get into the Bios, but nothing seems to help, and the Diagnostic test says that it cannot find the Hard Drive. 

Any help?

Peter Hamm

A:(Redirected) Dell Inspiron stuck on "Dell" screen after failed update...

As you have a laptop, best to post this in the Laptop Forum here: 

1 more replies
Answer Match 78.12%

Hi. I have a dell xps 13. I purchased it in nov 2012 and it is running windows 8. It has been working perfectly until yesterday. When I turn it on the dell logo flashes up then it stops. I can see the f12 option in the bottom right and have managed to run diagnostics. It says there are no errors. It's like the laptop is running but I can't see anything on the screen. So frustrating. I tried to log a call but the dell site can't recofnise my service tag.

Please help. Kaisha

A:Dell xps 13 won't boot. Stuck after dell logo flashes up

Hi Kaisha,
It would be upsetting when the system is struck at the Dell logo. Please follow the steps provided below that can resolve the issue:
?Restart the computer and tap on Dell logo .Disable ISRT in the BIOS setup menu by selecting SATA mode and changing it to AHCI. .Save the changes and reboot windows.?Reboot from windows and enter BIOS setup menu again to set SATA mode back to RAID.?Restart Windows again and follow the steps below to Enable Intel Smart Response technology?Launch Intel RST UI from system TrayStep?Click Accelerate icon on top of page then click "Disassociate”?Click on “Select Device” under “Accelerated device” as none.?Select HDD and Acceleration mode to "Enhanced mode"?HDD will now accelerate again.
Also, Install the Microsoft update from the below mentioned link:
On the above link click on “Update for Windows 8 for x64-based Systems (KB2756872)”
Please let me know about the status of the issue.

39 more replies
Answer Match 78.12%

Hi all,
I have just acquired a dell Inspiron 5547 laptop. I believe it originally shipped with Windows 8 but the previous owner has upgraded it to Windows 10. I went into the control panel of Windows 10 and chose the option to remove the previous users data and reset the pc. However mid-way into the reset I received an error saying "there was a problem while resetting your pc" and then gave me a few options I selected "continue, exit and continue to Windows 10" however after this the laptop will not boot. It sits on the dell logo and then goes black then returns to the dell logo. I am unsure of what to do, and when I press F8 I cannot access recovery. Do I need to reinstall Windows 10 from a USB? If I do so how will I activate it as the original Windows 8 product key is not on the back. Thanks

More replies
Answer Match 78.12%

I have a Dell Dimension 8250 (almost six years old?)-
CPU: Intel Pentium 4, 3.06GHz
RAM: 1024 MB
HD: Western Digital 200GB
OS: Windows XP
BIOS vers: A01

About two months ago, I successfully replaced the CPU fan with a non-Dell fan. As expected, while starting the computer, the BIOS would always alert me to a CPU Fan error (I connected the fan to the PSU and not to the motherboard):
"Alert! Previous fan failure. Strike the F1 key to continue, F2 to run the setup utility"
Each time the error came up, I hit the F1 key to continue to XP.

I didn't use my computer for about a month, and now when I turn on the computer and the fan failure message comes up, I cannot get it to continue or to enter the setup utility. When this message is on the screen, I can hit F1 or F2 multiple times without any response; when I hit Ctrl+Alt+Del, it immediately restarts.
I don't think it's my keyboard. While the initial blue Dell logo screen is loading, I can enter the BIOS and the boot menu. The F1 and F2 keys work in those instances. I have also tried using a different keyboard, to no avail.
I have cleared the event log in BIOS, and wiped the BIOS by removing the CMOS battery. The BIOS can still see the HD and CPU.

I am stumped. Any help would be greatly appreciated!

More replies
Answer Match 78.12%

Hi!, So i recently bought a Dell XPS 15, 2 days ago, and that day it turned on fine, but the next day it is stuck on the Dell logo screen, I have tried pressing the F2,F12 and it doesnt work, I cant get the BIOS to show up.

More replies
Answer Match 78.12%

I have a dell E510 and it is stuck on the Dell boot screen. I have tried putting in a windows disk but it starts reading it and then stops. If I just leave it alone it just keeps rebooting over and over and then it freezes. Please can someone help me, I am getting married in a few months and everything for the wedding is on this comeputer and my fiance will kill me if I cant fix this. I also get the 1, 2, 3, light sequence but that error has everything and I also get a 1, 4 but when i look there is nothing for 1, 4. Please can anyone help me?

A:Dell stuck on Boot Screen

9 more replies
Answer Match 78.12%

I have a Dimension E521 with Windows Vista. Recently:

Whenever I start my computer after a certain time period like (3-4hrs) it gets stuck on the Dell splash screen. Then if i hold the power button and re-turn on the computer, it works after 1-2 tries, and the computer turns on normally. Does anyone have a solution?

This only started happening like a week ago

A:Stuck on Dell Splash Screen HELP!?

hi and welcome have you installed any new programs or drivers recently also will it start ok in safe mode

4 more replies
Answer Match 78.12%

Hey my PC dell inspiron 11 3148 is frozen at logo screen.
I tried restarting it
It restarts when I long press power button for 10 sec. But again stuck at dell logo.
It was working till last nyt very without any problem.
But today this happened
But nothing worked for me
Also f2 & f12 keys are not working here.
Thanks in advance

More replies
Answer Match 77.28%

So actually I had a virus and looked up is to get rid of it.
Then I downloaded something to get rid of it and tried to do safe mode.
I did the msconfig thing clicked on network and clicked ok.
then it asked if I wanted to restart or restart the laptop.
So I restarted the computer and it lead me to the lock screen.
I then tried to connect to my wifi that does work and entered my 4 character long password.
And the wifi nor password work.
Please I need help Super urgently

More replies
Answer Match 77.28%

Need assitance. Laptop stuck on Dell Screen. Performed Diagnostics and all ok. Whats next?

More replies
Answer Match 77.28%

Ran in to another issue with my Dell Inspiron 15. The computer froze on me and after a few minutes of no response I held down the power button and forced it to power down. When I restarted I couldn't get it past the windows welcome screen

Computer will boot to the screen that allows me to choose which windows user to log in with. I have my normal user profile that I use (admin) and a guest account. When I choose my normal account and enter my password it will stay on the screen as if it is preparing to log on to windows but never does. (I?ve kept it like that for over 4 hours, no result)
I can however get in to the guest account but for some reason there is no internet connection available and if I attempt to do admin user controls it freezes up after entering the admin password. I?m really confused here. This is what I?ve attempted so far
Doing the ?shift & restart? option and choosing Automatic repair. After attempting Automatic Repair I got this error:


I went back and tried to do a system restore. After attempting system restore, I got this:

System restore filed while scanning the file system on the drive D:\ The drive might be corrupt. Try system restore after running chkdsk /R on this disk

An unspecified error occurred during system restore (0x81000204)

Rebooted once again to the command prompt, entered my admin password and typed the chkdsk /R command on the D drive. I get this mess... Read more

More replies
Answer Match 77.28%

Hello everyone,
I have a Dell 15R 7520 for a while now and it always worked great until a few days back it started giving me a blue screen error "DRIVER_POWER_STATE_FAILURE". After that it would sometimes got stuck on the dell splash screen but a quick reset would make it boot again normally. I updated all the drivers I could find to see if it would get better but didnt work.
This problem was getting worse and worse until one day I got another blue screen error "CRITICAL_PROCESS_DIED". After that it rarelly boots and usually just stay stuck on the Dell splash screen. Also when booting it does a lot of beeping sounds (more than 4) and something that seems like HD or disc reading (that is no disk inserted)
I have already tried a few thing from this forum:
* Unplug all power sources and battery, hold down the power button and reboot.
* Change a BIOS setting from SMART Intel Boot (something like that) to AHCI and then back.
* Reseat the memory
But its getting really hard to retry anything because when its stuck in the splash screen i can`t even access the BIOS.
I would really appreciate any help =D


More replies
Answer Match 77.28%

I have a dell desktop that got a virus so I wiped it out and was going to reinstall it. Now when I start it up, it sticks on the dell splash screen and will not boot to the CD drive or hard drive. I put the HD in another computer and installed windows again on it but when I put it back in my dell, it still does not read it or boot up to it. So, I know it is not a bad HD.

I tried removing the battery from the motherboard for a few minutes to reset everything. That did not work. I also tried unplugging all other devices (usb's, cd/dvd drives, floppy drive, etc) and starting up. That did not work either.

I checked the BIOS settings and it is set to boot to the hard drive so I am completely lost and am up for trying anything! Thanks for any help you may have.

A:Dell Stuck on Splash Screen & Won't Boot to Anything

15 more replies
Answer Match 77.28%

Hi all,
For the second time in three months a Dell laptop of mine just freezes at the Dell splash screen. Don't get me wrong, I'm a big fan of Dell, but having to keep looking at it when I kinda want to get to work  .... you know what I mean.

So, what happened? Wife boots up the laptop this morning, gets the "disk checking" message and decides after a few minutes that she isn't waiting any longer and does a hard power off (keeping power button pressed). She then tries to boot up the laptop again and .... it won't get past the splash screen.
What I have tried:1. Pressing F2 for setup2. Pressing F12 for boot options3. Opening DVD drive and booting4. Remove the battery and keep power button pressed to discharge staticNormally, my next option would be to break the warranty seal and just rip out the HDD and try to plug it into another device. But perhaps you all have another solution? Can't imagine that I'm the first one that this happened to.
And FYI: the other laptop that this happened to (Dell Studio XPS M1540) ended up with a useless HDD with unrecoverable data.

A:Dell Inspiron 15R SE stuck at splash screen

Thank you for writing on Dell CommunityI would suggest that you run the diagnostics on the computer by following the steps mentioned below and check if there is any issue with the hardware on your system.4.    Turn on or restart the computer. 5.    Immediately at the Dell logo screen, starting tapping the <F12> key once a second until the One Time Boot menu appears (if the computer boots to Windows turn the computer off and try again). 6.    At the One Time Boot menu, press the <Down> arrow key to highlight Diagnostics, PSA+ or Enter ePSA, then press <Enter> to begin the hardware Diagnostics.
Write down any error codes listed. Reply to us with the error codesLet us know your findings.

12 more replies
Answer Match 77.28%

Hey, so i have a problem with my computer.
I have a Dell inspiron 530 running vista 32-bit. The computer was working fine when yesterday morning it got stuck on the dell splash screen. My sister even managed to make it work by simply turning it on, but after i shut it down and tried to boot it again this morning, it got stuck again. I haven't done anything new other than installing drivers for a wireless network adapter and installing WoW, and it worked fine after that. I cannot press F2, F8 or F12 when stuck at the splash screen.
This is what i have tried out already:
1. Booting with all peripherals unplugged (except monitor, mouse and keyboard)
2. Turning the power off while its attempting to boot.

what do i do?

A:Solved: Stuck on Dell splash screen

7 more replies
Answer Match 77.28%

Let me first start off by saying I have limited knowledge on PCs.

I was browsing the internet when out of nowhere it started acting up. McAfee popped up in the bottom of the screen and my laptop began lagging pretty bad. Well it got stuck at that point with absolutely no response to any commands so I powered it off. When attempting to power back on, it loaded about 2/3 of the way on the welcome screen, and then froze at that point. It repeatedly does this. Upon hitting ESC, it says that my system BIOS are shadowed and my video BIOS are shadowed. Can anyone help? Thanks in advance.

A:Dell Studio 15 laptop stuck at welcome screen

Can you get into the Windows Safe Mode, by pressing F8 repeatedly when the computer is starting up?

1 more replies
Answer Match 77.28%

My inspiron 15-3552 is not booting up. When ever I turn it on it does not boot pass the Dell screen. When ever I do a diagnostic test, it states that every thing is operating properly yet it is not passing the Dell Screen when it is booting up. 

Please help.

More replies
Answer Match 76.86%

I just got my Dell XPS 13 back from factory repair/service with all functions tested. I was running Windows 10 before, but the Dell repair service re-installed Windows 8.1 during the repair. So I installed Windows 10 (the free version from Microsoft for users of assistive technology) and everything went smoothly. But once I rebooted, the computer is stuck on the Dell logo and will not load the OS. I pressed F12 and ran the Diagnostics, and no error was found. 
What can I do now ?
Thanks !!

More replies
Answer Match 76.44%

Opened my Inspiron ultrabook today and as it booted up it has been stuck on the black screen with a dell logo. Worked fine the other day and I'm not sure what the problem is. Any help please?

A:Inspiron ultrabook stuck at dell logo screen

Hi Minelson,
To assist you further with this issue, I would request you to help me with the system model and the Operating system installed on the computer. In case you have windows 8 installed, you can try the following steps. 1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS. 2. Navigate to the “Advanced” menu. 3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI. 4. Press F10 to save changes and exit. 5. Reboot the system. 6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response. 7. Save changes and exit by pressing the F10 key. 8. Reboot the system and it should boot normally into Windows. In case the above steps don’t fix the issue, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. Please write back, would be glad to assist you further.  

31 more replies
Answer Match 76.44%

My Dell PC is stuck on windows is starting up screen. I tried booting up in safe mode with command prompt and I get the same thing.  Also I did a repair install and it got stuck with the Black windows xp screen.  Any ideas on what to do next?  Thanks

More replies
Answer Match 76.44%

When i try to turn the laptop on, it either remains stuck on the startup screen or it goes on to the automatic repair screen. I have tried every option on the automatic repair screen except using an external device. I tried resetting, refreshing and plainly restarting. Nothing is working. Help? Thank you

More replies
Answer Match 75.6%

A family friend of my has a Dell Inspiron 1545 laptop she got in 2007. She had it in the trunk of her car for an entire year! When she turned it on, everything worked fine but she accidentally knocked it off the table on to a hardwood floor. Ever since that happened, the computer starts up but sits on a black screen. I don't see a Windows Logo or anything. Just a black screen.
However, when starting it up. There's a very faint beeping sound(like the sound you hear when the car door is open).
And after about 10 seconds, there's a beeping noise(a lot louder than the constant beeping before).

Any suggestions as to what it can be? Is it a damaged hard drive or is it the screen?

I pulled the hard drive out and it sounds like a babies rattle. So I assume the hard drive was shattered.
Theres no damage on the outside, but the damage must be underneath. But the screws are too tiny for me to examine the damage.
Unless this is normal for a hard drive to sound like it's filled with beads.

A:Dell Inspiron 1545 Stuck on Black Screen at Startup

Sounds like the HDD is ruined. The beeps you hear might indicate more hardware problems. Take note of the order of the beeps, (the number of beeps and if there are long and or short beeps) then search Dell Support for info on beep codes.

You should try using a bootable CD or DVD disc to see if the laptop will operate at all before spending money or the time fixing it.

2 more replies
Answer Match 75.6%

I am having some issues with the above laptop, they have the usual integrated Intel GPU and also a dedicated NVidia 840M GPU. After the laptops have been configured (Windows 7) and I install the NVidia drivers everything works fine for the first few reboots but then whenever I try to log into a user account I just get stuck at "welcome".
I have isolated the cause of this to be the Nvidia drivers as if they are not present on the system no error occurs. This is quite a big problem for us as the laptops were bought for users with high spec needs within an education environment.
I have tried the drivers supplied with the laptop (372.54) and the latest ones from Nvidia (372.70).
Any help with this issue would be greatly appreciated.

More replies
Answer Match 75.6%

I have recently loaded Windows 7 (Home Premium) on to a Dell Dimension 2400 (32 bit). Installation went smoothly but screen resolution is stuck at 480 x 640 which makes the computer practically unworkable. I understand (but am nor sure) that Dell does not support Windows 7 on this machine and the only solution is a new video card. I badly need some expert guidance.

A:Dell Dimension 2400 Windows 7 Screen resolution stuck at 480 x 640

The 2400 isnt really a good candidate for win 7. Its max memory is 2x512=1024 and the video is integrated using some of the system memory.

The minimum requirements for win 7 32 bit is 1 gig and recommended 2 gigs.

7 more replies
Answer Match 74.76%

When the Dell Inspiron 531 is powered on the splash screen displays and then it goes to auto detect entering power save and it goes into a splash screen- auto detect loop and will not boot into Windows 7. Any suggestions how to solve this?

More replies
Answer Match 74.76%

HELP anyone..

I've been reading and reading every post I could find...and none say what to do when you can't get out of the error blue screen.

Here is my problem, I cannot get out of the blue screen (error screen) no matter what. I've tried F2,F8,F12 and everything. I can't even get it to start up in any of the safe modes?

Here is Error code:


***stop: 0x000000D1 (0x00000000,0x00000002,0x000000001,0xF8202A23)
** Ntfs.sys -adress F8202a23 base at f81f2000, dateStamp 45cc56a7

Like I said I can't get into the Laptop even in safe mode to try to disable anything at all and try to trouble shoot it.

Hope someone can help..

A:Dell Inspiron 6000 Error: Driver_IRQL_NOT_LESS_OR_EQUAL; stuck in blue screen

Forgot to add that this is a dell Inspiron 6000 that I've had for about 3 years now.


4 more replies
Answer Match 74.76%

When the Dell Inspiron 531 is powered on the splash screen displays and then it goes to auto detect entering power save and then goes into a splash screen- auto detect loop and will not boot into Windows 7. Any suggestions how to solve this?

More replies
Answer Match 74.76%

The keyboard on my new Windows 10 Dell laptop stopped working completely so I tried shutting down. Windows seems to have shut down but the computer won't turn off (the keyboard backlights are still on and the fans are going). Pressing and holding down the power button (even for over a minute) does nothing, I can't pull the battery as it's inbuilt.
Is there anything I can do other than waiting for the battery to run itself out? And what if it doesn't turn on again after that?

A:Brand new Dell Inspiron 15 7000 won't turn off, stuck on black screen

We?re listening, we?ll surely check and assist you accordingly. Please PM us with the service tag, registered owner?s name and your email address, we?ll look into available options. To send a private message, click on my name and select ?Send private message?.

1 more replies
Answer Match 74.76%

I'm looking at my neighbours PC as they've switched it on today, only to find out that it will no boot. I have switched it off and turned it back on, this led to me getting an error due to failing to past TMR2 Checkpoint as well as a prompt to contact Dell Technical Support.
Someone suggested that I should try removing or replacing the CMOS battery, which I have, this seems to have got me past the error screen, however, the system now hangs on the Dell Screen with vertical bars running down the monitor.
Any suggestions? 
So far,  I have;
1. Replaced the CMOS battery
2. Checked that the components are all seated correctly.

More replies
Answer Match 73.92%

Help, Turn computer on and it goes straight into power save mode. Can't get to power management because can't see what i am doing on monitor

A:Dell computer stuck in Power Save Mode

Make and model of computer?

1 more replies
Answer Match 73.92%

The breaker popped last night, desktop Dell with Windows XP wont load. Splash screen appears for about 30 seconds, the only options are F2 for setup and F12 for boot, then brings me to a "no boot drive available" Followed by

Between last night and this morning Ive spent about 4 hours searching forums and changing my boot-up sequence, disabled the FDC, to no avail, it still wont work. Any help would be appreciated.

BIOS INFO: 1.0.3 6/20/2008
Processor type- Intel Core 2 Quad CPU Q9400 @ 2.66 GHz

A:Circuit breaker popped, now my Dell wont load, stuck at splash screen..

7 more replies
Answer Match 73.08%

Hi I was installing Windows 10 home on Dell Inspiron 15r 7000 7537 it got to around 80%, I looked down at my phone, looked up and then it was just a black screen...
I left it for around 3 hours and it hasn't progressed at all, its not responsive, there's no mouse cursur on screen and it doesn't respond to anything...
Any tips? I've downloaded windows 10 onto a USB incase it can help.
At the moment it seems pretty bricked...

A:Dell Inspiron 15r 7000 7537 Windows 10 install failed? (got to around 80% and now stuck on black screen)

After about another hour I was advised by someone to force power off as Dell laptops apparently sometimes hang during installation forever and Win 10 can retrieve installations.It booted past the Dell logo and said "Retrieving installation" and back to black screen...
I tried again and it just gave up and retrieved the Windows 8.1 installation that it backed up.
May try again later.

30 more replies
Answer Match 72.24%

Hi, occasionally my touchpad will become less responsive. It will only move a couple of inches and stop no matter how much I move my finger and I"ll have to lift my finger and put it back on and it will move a couple of more inches. After a minute of this it will stop responding entirely.
My computer and keyboard is still responding. I can alt tab around and restart with keyboard commands. It's just the touchpad.
If I reset the touchpad will work normally for a while, sometimes a week and sometimes for only a few minutes and it will stop working again.
Here's what I've tried to fix it.
Enable and disabling touchpad
Try to update driver from device manager
A factory reset of the OS.
So far the problem still persists. Have any of you encountered this and have found a fix?
I use this laptop for work on occasion and it's a major bummer and interrupts my work.
There's still warranty  left, can I submit this problem and get it fixed potentially?

A:Dell Insperon 15 7548 Touchpad occasionally stops working

Hi chekhonte,
I?d suggest that you update BIOS on your computer to check for issue resolution. Please enter your service tag # on the link below, then download the BIOS from BIOS section onto the system and install it.
Also, I would suggest you to uninstall and reinstall the touchpad drivers usineg the steps provided below.
1. Click on Start button.
2. In the search box type devmgmt.msc and then press enter.
3. Select the touchpad device under Mice and other pointing devices and right click on it
4. Now select properties.
5. In the properties window, under Driver tab, click on Uninstall button.
6. Check ?Delete the driver software for this device.?
7. You want to delete the driver click OK.
Please reinstall the touchpad driver

1 more replies
Answer Match 72.24%

Hey, im having some issues. I have a DELL inspiron 5100 laptop and i just recently removed a virus that almost destroyed my hard drive, I got it to work fine but after a few days of use it started to freeze up on the DELL loading screen on the start up, i accidently pressed the F12 key and it took me to a screen with different ways to start up XP, like through the Hard drive or a disk.
i selected to run offthe hard drive and it froze up any help?


A:[SOLVED] Dell inspiron 1500 laptop freezes after DELL loading screen

hi, after you hit F12 did you see the diagnostics program at all? Ordinarily I would say It may be worthwhile running a scan on the hard drive if you can. But, I see you removed a virus, can you tell me if it was with the help of the antimalware section on this forum? or did you just remove it yourself? I need to know if you are absolutely sure you removed all traces of the virus - if you had the help of a forum they would have given you the "all clear". Have you tried starting in safe mode at all?

19 more replies
Answer Match 72.24%

I have read multiple postings about folks spend hours on the phone with Dell about Blue Screens of Death and Inspiron 530. I too bought a Dell Inspiron 530 - the First machine, after installing my lexmark printer 3400 driver not only gave me blue screens but memory issues with the windows desktop not painting correctly and icons missing! So I called Dell and they told me how reset the machine back to the factory settings...but I still encountered the Blue screen of Death even after that and then going to standby/hibernation and coming back - clicking to yahoo and checking mai! Boom Blue Screen every time! I called Dell and they replaced the machine with another Dell Inspiron desktop 1 week ago. I hooked up the new one and the same exact thing has happened - I restored the settings again and have already had the dreaded blue screen Stop error code 0x40000080 even with out now installing anything related to a printer!!! all while coming back from hibernation! So what I have read here is to get around this issue is to never let the machine got to standby or Hibernation is that correct?? or do I need driver updates! why in the world I would need new drivers when this is a brand new machine!!! HELP in CT!


A:Dell Blue Screen Stop Error Code 0x40000080 with Dell Inspiron 530

Go into your Device manager and see if there are any conflicts/issues noted by a yellow triangle with and exclamation mark in the center.

You are the second person here today with a DELL computer and 0x80 errors.

17 more replies
Answer Match 72.24%

I have an XPS 8700 desktop all stock bought a little over a year ago. Last night I turned it off when I went to bed. Today I turned it on and it will not go past the first dell loading screen. It freezes and I'm unable to press any buttons (F2, F12 etc) I put it a different hard drive to see if that was the problem but it still continued. HELP PLEASE??

A:Dell XPS 8700 Desktop, Freezes at dell loading screen unable to boot up.

Hi Mattmazz
Thanks for writing to us. 
Please disconnect all the connectors and then hold down the power button for 15 secs, now remove the memory modules and put them back one by one and observe for any changes. 
If possible please try another set of memory modules. If there is a separate graphics card, remove that as well and try the onboard. 

1 more replies
Answer Match 72.24%

When I powered up my new dell xps 15 9550 this morning, (bought less than 1 week ago) I had a message from Dell in the bottom right hand corner of the screen saying there was a firmware update notification. I clicked on this and proceeded to update the firmware.
since this, I have been suffering from the screen going blank and the only way to get it back on again is to switch off the laptop completely!
I have restored the bios to factory settings (F2) and have also tried disabling the nvdia video card but still have the same problem of the intermittent screen going black.
At the same time, if I am listening to music, the music also switches off, so it doesn't appear to be just a video card problem.
It all appears to point to this firmware update?!
any help would be much appreciated.


A:Dell XPS 15 9550 screen going black intermittently after Dell firmware install this morning help!

I have the same problem:

I initially reported that my XPS 15 locks-up displaying an all white display, however, I have since noticed it locking-up with a black display or gray display. Recycling power is the only way to get the computer working again. Prior to an automated firmware update, my XPS had been working fine. If you find a solution, please post it. I will do the same.

1 more replies
Answer Match 72.24%

i have just purchased a DELL Inspiron 15 5000 SERIES - 5559 with Windows 10 Pro pre-installed in Spanish. I have also purchased a DELL 24" additional screen SE2416H.
Whilst watching live internet broadcasts (TV, Youtube etc.) on Chrome, Edge or Firefox, as soon as I connect the screen to the laptop by HDMI cable, the sound on my laptop speakers disappears. Upon disconnection of the HDMI screen cable, the sound re-appears.  
However, the sound doesn't disappear when using other sound applications such as Skype. 
This means I can't enjoy watching internet TV with sound on the 24" screen.
Please advise how to fix this as the main point of purchasing the 24" screen was precisely to be able to watch (and listen to) TV programs.

More replies
Answer Match 72.24%

Inspiron 15R SE 7520
When I attempt to start my laptop it goes to the Dell logo screen and will not boot Windows 8. Any suggestions?
I've had the computer less than a month and if I have to restore the system completely it will not cause much of a problem.

Thanks for the help in advance!

A:Dell Laptop w/ Windows 8 won't boot past dell logo screen

Hello Univers789,
Re-installing windows is the last resort. So before doing that, you can try the steps mentioned below which might fix the issue. 1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS. 2. Navigate to the “Advanced” menu. 3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI. 4. Press F10 to save changes and exit. 5. Reboot the system. 6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response. 7. Save changes and exit by pressing the F10 key. 8. Reboot the system and it should boot normally into Windows. In case the above steps don’t fix the issue, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. Please write back with results. 

42 more replies
Answer Match 72.24%

Whenever I boot my machine, it brings up the Dell screen and hangs for a very long time, 1 minute or more, then it boots up apparently normally. However, when it does boot, sometimes my cd-burner is not detected, and is not available in my computer- windows explorer., or listed in the device manager. Equally at times, my second hard drive does not make it into the mix after the os loads. What could be causing this problem?

A:Dell 1.1 ghz, hangs on dell screen 1 minute at booting, cd rom not dtctd at times?

How are your drives hooked up? (what's on which IDE channel).

3 more replies
Answer Match 72.24%

i have lots of problems since its old and over used, but recently it used to close itself then when i close it and reopen after a while it give me message that it was over heated but opens fine after i skip it, i think its not a heat problem cause sometimes it close after a while.anyway today when i was using it i noticed the light getting darker than normal in seconds then suddenly screen turned black i tried to close it and reopen i see dell start screen and low beep then screen turn black but its still working and i can hear it open normally just screen black.i tried to take off battery, AC chord and pressing power button for a while but didnt work same thing happens though the screen sometimes give red light.i tried to work with AC chord or battery only still not working.i tried to connect my laptop to another screen but it doesnt connect i dont know if it needs options first or no but with black screen i cant see everything to download program if i need.well i dont know whats wrong all happens dell start screen low current beep then open normally but with black screen.a note if it helps, my screen side cover broken did that cause problem or it doesnt matter?EDIT:i tried to open it again its fine but screen black i can barely see shadow of everything, i think something happened from cover damage or is it something else?message edited by mamera

A:my dell inspiron 6400 turns black after dell screen and beep

Best first step would be to beg or borrow a monitor and plug it in as an external. That would tell you if you have a monitor fault or not.Always pop back and let us know the outcome - thanks

3 more replies
Answer Match 72.24%

Hi GuysI recently purchased a second hand XPS 13 and everything has been running fine until this morning. I ran ADWCleaner for general maintenance, the machine rebooted and loaded back into Windows without issue. Shortly after, the laptop started beeping over and over again. I tried rebooting only to find that the laptop won't load Windows and doesn't load past the Dell splash screen. There is no beeping during bootup. Also, I am load to setup or boot selection screens after pressing  F2 or F12. The laptop appears to register if I have selected one of those two options but will not load after the Dell screen progress bar has reached 100%I have stumbled across a couple of posts on the internet suggesting that the issue maybe motherboard related ?Does anybody have suggestions on what I can do to resolve this issue ?Thanks in advance.

A:Dell XPS 13 (2013) doesn't load past Dell splash screen

What is the exact system model? Are you using an original Dell OEM Adapter?
Download the service manual - - enter the service tag and download the manual and disconnect the adapter and battery and press and hold the power button for 30 seconds and try powering on the system with adapter only / battery only and check.
Based on your system model, check if you are able to remove and reseat the memory modules if possible.
Disconnect the HDD and check if the system goes past the Dell logo.
Try the onboard diagnostics - press and hold the fn key + power button to turn on the system and it should initiate the diagnostics. Check for any possible beeps codes.
If nothing works, then I would suspect a faulty motherboard.
If the system is under warranty, Please click my DELL-username and write me a private conversation with the service tag and your contact details(Name, Phone#, Address and Email). If there is no warranty, then you could contact our team to get a quote for a paid service call -
Let us know if you have any other queries.

1 more replies
Answer Match 72.24%

This computer was just continually rebooting itself so I was preparing to try to get into safe mode or something. Now however, it just boots to a Dell screen and stayst there with the blue globe with the word Dell on top of it and www. on the bottom of the screen. I removed power from the machine for a few minutes, and tried booting again to the same situation. Has been running now for 15 minutes with no change, just the dell screen. All advice welcome!

A:Dell Dimension XPS T650r wont get past initial dell screen.

6 more replies
Answer Match 72.24%

Hi all,
I have a spare computer from work, but I do not know the password to log in, and so would like to wipe it. Ergo, I decided to try and boot the computer using a USB thumb drive with Ubuntu on it, so as to wipe the windows partition on the hard drive and then install Ubuntu. The computer boots normally to the Windows XP login screen. When I press F2 or F12, there is no display output. I have tried this with a variety of monitors and with two D-SUB cables (one at a time). These are the Samsung LT27B551EW, LG 27EA63V-P and Dell Rev A00. None of them show either the Dell splash screen or the BIOS screen. I have tried pressing F2 and F12 at strategic intervals (every 2 seconds) but still there is no display output. I also know that I was able to access the BIOS on the same computer a few months ago, but I forgot which displays I used then - I had to wait for permission to wipe the hard drive.
I have also looked up this problem in a number of other places, and found that this is supposedly due to an incompatibility of some kind with the monitor. However, I am not sure as to how I might go about fixing this issue, as I do not have any other monitors or cables which work with the Dell - all my other cables are either HDMI or other sorts of cable which do not plug in to the Dell. If there is a way to use the hard drive and wipe it without accessing the BIOS I would also be grateful to hear about that too.

A:Dell Dimension 3000 skips Dell splash screen and BIOS

Try connecting the USB stick before you power the system on.
You can try this too:

Power off, and unplug power cord from rear of PC
Press/hold power button for ~30 sec
Reconnect power cord to rear of PC
Power on and immediately tap F12 a couple of times

1 more replies
Answer Match 72.24%

I would like to ask for your assistance because I'm already out of ideas how to resolve this issue. Right after I powered up the laptop, it will get past the DELL logo screen, then it will be completely just black screen. I wouldn't even hear any activity from the CPU fan, HDD and pressing the Caps Lock doesn't lit up the LED. The LED indicators on the side are only displaying the power indicator, but none for HDD, Battery and Wireless.
Here are the steps that I have done so far:
1) Removed the HDD and Battery, then press & hold the power button for at least 45-60 seconds to disperse the internal voltage. Then attach the Battery, but not the HDD.
2) Press and hold Fn and then the Power button, hoping to boot me up to the ePSA Diagnostic Utility
3) Press F2 or F12 while booting up
4) Re-seat the memory and also clean with a dry tissue
These are the procedures that I have done but nothing has changed. It still displays blank screen right after the DELL logo.
I do hope that you could assist me on this. Thank you so much!

More replies
Answer Match 71.82%

Since a few weeks ago, my microphone has only been working when tilting the screen forward. I saw a previous discussion ( ) where people have reported similar problems. Although my laptop was still under warranty when I reported the problem to Dell, they proceeded to sending me an onsite technician with a repair microphone part who said that he could not replace just the microphone because I had a touchscreen (you would think Dell would have checked to send the right part), then a refurbished new screen that did not work at all on my computer, and then refused to solve the problem by arguing that my system was no longer under warranty (which it was not by the time they finally sent the non working screen and I called back to ask for another one to be sent—it was all problems from their side). Wondering if anyone has had a similar problem and if they were able to fix it themselves, as now my microphone is not working at all, not even when I tilt the screen.

I have also noticed the same problem for the touch screen. It only works when the screen is tilted forward, and I am afraid that, like the microphone, it will reach a point of no return. It seems to me that there is some faulty wiring from the screen components into the base. Any help would be much appreciated!

More replies
Answer Match 71.82%

Dell N5030: W7 wont start. Dell logo > black screen. How to restore?

Hello friends

Please could you advise me. My friend has asked me to help with her Dell N5030 Inspiron laptop. She has had it for about just over a year now. Dual-core Pentium, 4GB RAM, W7 64bit. She is not computer savvy and I dont know how shes managed to do this but heres the problem:

1. You press the power button
2. The Dell logo appears along with the F2 & F12 options for Setup & Boot Options
3. This is followed by a black screen with a blinking cursor in the upper left. Thats it.

All this happens in the space of 6 seconds (power-up to black screen). Nothing else happens, no Windows logo screen, no Microsoft logo, nothing. Screen stays black with the cursor and the laptop instantly turns off when I press the power button.

My friend was desperate because she had over 740 family photos and some important documents she didnt want to lose. I was able to recover all of those using a Linux Mint live CD so at least shes all smiles for that

Using Mint made me realize that the hardware was working perfectly. The hard drive was good, no mem faults and of course the optical drive was fine. So its something with Windows 7.

Also while using Mint I could clearly see the Dell Recovery Partition. The problem is I dont know how to get the Inspiron to fire it up - because I cannot even get into Safe Mode where the "Repair your computer" option is.

When I pressed F12 al... Read more

A:Dell N5030:W7 wont start. Dell logo + black screen. Factory reset how?

Dell states that the Factory Restore option should be visible on the F8 screen.

3 more replies
Answer Match 71.82%

Good Evening Everyone, I just tried to log on my PC for the first time today and It kept rebooting at the first DELL screen. I logged off of it last night just fine. It just doesn't seem to load.
Main Info:
BIOS Version: A05
Product Name:  Inspiration 3521
CPU Type: Intel(R) Celerom(R) CPU 1007U
CPU Speed: 1.50GUs
Fixed HHD: Hitachi HTS545032A7E380 (320GB)
AC Adapter Type: <330W>
Total Memory: 4096
System Memory Speed: 1600 MHz
Advanced Info:
Intel(R)SpeedStep: Enabled
Virtualization: Enabled
Integrated NIC: Enabled
ESB Emulation: Enabled
ESB Wake Support: Disables
SATA Operation: AHCI
Adapter Warning: Enabled
Function Key Behavior: Function Key
Everything is default settings. Please Help!!!

A:Dell Inspiration 3521, Won't load past first DELL screen.

Unplug the system, remove the battery and hold the power button for 30 seconds.  Remove and reinstall both memory modules.  Verify that the LED on the AC adapter is ON before you plug in the notebook end.
Plug in the notebook end and try powering up on AC only - if it will but won't with the battery installed, the battery is the cause -- replace it with a new one.
If it still won't power up, replace the mainboard.

3 more replies
Answer Match 71.82%

Please please please someone help me!!!

I reset my laptop using F8 but during the reset my laptop died! I tried turning it back on annnnndddd now it won't go past Dell screen??? It loads the dell sign, I can press f2 for setup and f12 for boot options. Then the screen goes black after the dell thing has loaded (like it would when it turns on) then it stays black and reboots again. Like a reboot cycle almost.
I tried pressing f8 to get up the recovery settings but even that's not loading or coming up.
Somebody please help me, I need my laptop to do work and I don't have enough money to get it fixed professionally or buy a new one.

I aren't amazing with laptops so please give me like a dummies guide. I won't understand technical words but please help !

Thank you

A:Dell windows 10 won't boot past start up dell screen

Please put the service tag of your laptop in your next reply so we can tell exactly which model you have, click on this link for details :-

1 more replies
Answer Match 71.82%

I was wondering if anyone would be so kind to assist with a problem that suddenly started with my second computer (Dell Vostro 400)
Its running windows 7 home premium and all the sudden it now stops at the Dell bios version screen. It did this a couple times the lastfew days, but when I restarted it, it booted ok, but when I checked on it later then the computer was frozen again with a black screen.  I have borrowed another computer from work and swapped out the hard drive, and it works fine with the other computer (same hardware). So I dont think its the hard drive. Any advice on this would be much appreciated.

A:Dell Vostro 400 - freezes right away at Dell bios version screen

Oh, I should mention that I do hear one beep and then the Dell screen shows up and then freezes.

7 more replies
Answer Match 71.82%


I have a problem with my new laptop and it happens only sometimes. It is around 1 month old and it had this problem from the beginning . The laptop is a DELL INSPIRON 3552
1. DELL LOGO appears
2. Screen backlight is ok
3. Windows won't start ( window's logo doesn't appear ) and if i plug an external mouse the cursor is on the black screen.
If I shut down the laptop from the power button and the start it again it works. It's very random. Once I had to restart the laptop for 3 times before the windows started.
Any ideas ? 

A:DELL Inspiron Windows screen black after DELL logo

Thank you for writing to us!
As we understand that the system doesnt not boot and just goes up to the Dell logo and after multiple restarts the system works fine.
In that case ,Can you boot the system into " Safe mode " and check if the same happens..You can also perform a system restore and also check for updates pending .

1 more replies
Answer Match 71.82%

The computer reads the CD and DVD drive, but stops booting when the blue Dell screen comes up. It is unresponsive to Ctrl-Alt-Delete and I do not have the original disks or XP disk.

Can anyone help?

A:[SOLVED] Boot Problem: Dell XPS 600 only get the blue Dell screen

Press F8 during bootup and see if you can get to the XP boot menu. If you can't get to the boot menu, it could be a hardware issue or corrupt files on the HDD. With a boot CD or XP CD you can verify the system will boot, that will help verify the hardware is mostly functional.

If you can reach the boot menu, try booting into Safe Mode. If it won't boot into Safe Mode, you will need the recovery disks or a XP CD and perform a Repair

4 more replies
Answer Match 70.98%


My old Dell Dimension 8400 P4 starts to boot but the screen goes black after the Dell Logo. The power was accidentally shut off on the power strip that the computer is connected to and after I turned the computer back on, this problem occured. I ran a computer diagnostic, I have tried to get to the screen to allow me to boot in safe mode by pushing F8 but when I do that I get a message that the keyboard has an error.

Please help if you can.

Thank you,


More replies
Answer Match 70.98%

Inspirion17R 5720
When I try to boot up, the dell logon screen comes on for a second along with the progress bar at the bottom of screen, the progress bar does not fill with the color and the dell emblem goes away..... the circle of dots that should spin also does not spin anymore, just a black screen 

A:Dell Laptop will not finish Dell logon screen

Hi Raymond2013,
I will recommend you to run the diagnostics on your system to check the hardware functionality:

Restart your system and keep tapping 'F12' as soon as the Dell logo appears.
Highlight 'Diagnostics' using up/down arrow keys and press enter.

Please let me know if you get any error code/message.
In case the diagnostics pass, try to boot your system in ‘Safe mode with Networking’ from Advanced boot menu and see if it works:

Restart the system and keep tapping 'F8' as soon as the Dell logo appears.
Highlight 'Safe Mode with Networking' using arrow keys and press enter.

Note: If your system has Windows 8, F8 key will not work to bring up Advanced Boot menu. Try to boot your system for 3 times and it will automatically bring up the Advanced Boot menu.
Keep me posted. Please reply for any further questions.
To know more about Dell’s products, services and drivers & downloads, please go to

13 more replies
Answer Match 70.98%

I recently rescued a Dell XPS 13 L321X from my place of work. The laptop appears to have system board issues. The mSATA disc has been removed and kept by the company, so there is currently no HDD in the laptop. I've tried to boot to the Dell ePSA test, but I'm not able to. When the laptop powers up, it starts with the Dell screen and sits there and I hear no POST beep. The laptop unfortunately has ran out of Dell warranty and I'd really like to save this laptop to have for personal use. I've removed the keyboard and used an external one, but no help. I've also removed the battery and discharged any outstanding static in the system, to see if that would help. I'd really appreciate if someone could give me a few pointers on how to diagnose what has broken here so I can get it replaced.
Many thanks

A:Dell XPS 13 L321X - Won't boot past Dell screen

Hi Tazzene11
Thanks for writing to us. 
Please run diagnostics from the f12 menu and let  us know the outcome. 
If possible remove the memory modules and try with one module at a time. 
Have you tried put in a HD and boot up? 
Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message


3 more replies
Answer Match 70.14%

Hi everyone!

It's been a while since I haven't had this problem but these days, my Gateway desktop SOMETIMES gets stuck on the Gateway boot logo. After unplugging the power cable + turning the power switch off for a couple of seconds, it finally boot up correctly.

I had to set up a computer for my cousin so I unplugged my Gateway temporarly and once I replugged everything back, I noticed that the problem was reappearing. It was gone but now it's back... It is intermittent basically.

My PC is clean, no viruses, adwares, etc. Also, my SSD and my Hard drives are almost new. Should I flash my BIOS? Or is there an easier solution?

Thanks for your time.


A:Gateway computer occasionally stuck on boot logo.

Flashing the bios is exactly what I would do. Carefully.

9 more replies
Answer Match 70.14%

The short version of my question is exactly what the topic says-- Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

But, here's the wordier version giving context, if anyone's interested.

About 10 months ago, I guess, I got a Dell Vostro that came with Windows Vista Home Basic. However, I had no interest in Vista (because I already had a Windows machine) and the very first thing I did was install Ubuntu on it. I still have the Vista reinstall disk, though, which, to my memory, hasn't been used.

Now I'm planning on getting a barebones system and upgrading what I see fit. For the time being, I'm going to use the Windows 7 RC, but I'd like to get the uber-great upgrade deal that they're having to pre-order either the Business or Home Premium version upgrade. So, to do that, I'd need an XP installation or a Vista installation. Is there any reason, legal or software-related, that I wouldn't be able to install Vista using that disk that came with the Vostro?

I heard somewhere that sometimes if you try, it'll say something like "This is not a Dell computer, you evil, evil person" and refuse to install, so I wanted to make sure before I pre-ordered the upgrade. I don't want to get the upgrade and have nothing to upgrade, of course.

A:Solved: Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

7 more replies
Answer Match 70.14%

So over the past 2-3 weeks I kept noticing that my battery kept dying even though I would shut it down (yes window > shutdown) the computer with a full battery. The next evening I would power up and see that the battery was at 20% from full charge. This is a BRAND NEW as in <2 months XPS 9550. I checked my event log and WHAT THE [email protected]#$??? It is absolutely filled with Dell Foundation Service and Dell Product Registration events all saying  " Power event Handled Successfully by the service." Clearly it is not.. The stupid things run every 10 seconds. So when I think I am powering down my computer, it is being blocked by these services and actually just going to sleep... but it actually isn't sleeping. Its waking up every 10 seconds. Can anyone PLEASE help me determine the issue. Apparently according to update service everything is up to date. 
Dell XPS 15 9550 Win 10 Dell Foundation Services vers 3.1.330 DFSSvc.exeDell Product Registration  vers 2.2.38 PrSvc.exeDell Update Service vers 1.8.114
Log sample: (note the time... yes i was asleep) 
Information 5/21/2016 6:42:06 AM Dell Product Registration 0 NoneInformation 5/21/2016 6:42:06 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:41:56 AM Dell Product Registration 0 NoneInformation 5/21/2016 6:41:56 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:26:31 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:26:31 AM Dell Product Registration 0 NoneInformati... Read more

More replies
Answer Match 70.14%

I have a Dell Inspiron 1520 laptop with Windows Vista OS. I have a Dell 926 printer interfaced to it via USB. Printer driver is installed and the printer does communicate at times with the computer and does a good job printing. However, intermittently when trying to print a document I'll get a message on the computer that says that communication has been lost and print job failed.

I've checked all connections to make sure they are solid and no debris that might cause this.
That has not corrected the problem.
The other thing that happens is that the document I want to print will stay in the print queue/spooler and if I shut the computer and printer down and restart both it will print the job. And it may continue to print jobs but it's just a matter of time.

Needless to say this is frustrating. I can print several jobs in a row with no problem and then I'll get this "communication has been lost between printer and computer". And I have to go thru the procedure above to get the last job printed.

My wife doesn't understand how this works and will try to print the same job several times with the commo problem and then complains when it won't print.....and then they all print when the above procedure is followed.

Any ideas what is going on??? Any fixes??

More replies
Answer Match 69.72%

Two months ago bought a Dell 8900 from Best Buy. After 20 days, it would not start, same with the next 8900 replacement... only fewer days. The first gameware as a replacement did not start at all. The Alienware Aurora worked beautifully for 3 days and then would not start. In the 8900's,,, got the blinking amber lights on the start button. Tech is coming to replace motherboard. What the heck is happening? Could it be the monitor... or the external hard drive or what? Come on Dell,,, what's up? I have a Dell XP Laptop as a back up using the same external hard ddrive.

A:Dell 8900, Gaming Computer, Dell Alienware Aurora

There is a power issue with the external hard drive.

2 more replies
Answer Match 69.3%

Was given a Dell Optiplex 360 that I found out after getting a nasty virus had a bootleg XP OS
I also did not have any disks with it. I had older disks for a Dell 4600 that I used to wipeout the hard drive and install the new OS. Everything works fine except that I can not load any of the drivers from the second disk, (it was a 3 disk series)
thus at least at this point not able to connect with my cable internet. Cable people told me I needed the drivers.Any suggestions or can it just not be done.
Thanks, Al

A:Loading Older Dell OS To Newer Dell Computer

You will have to go to the dell website look under support and then drivers and downloads for your model of computer.If you use the service tag number on the computer it will make sure you get the correct ones you need. For future reference so you wont have this hassle again burn all of the drivers to a cd so you will be all set the next time.

2 more replies
Answer Match 69.3%

Dell Audio doesn't work on my Dell computers but Realtek does. Why is Dell Audio on my computer if I can't get it to work? It looks like a better program with far more features.

More replies
Answer Match 68.46%

Hi, I am new to this forum and not a computer expert. My 6-month old Dell Inspiron laptop is currently stuck on the Welcome screen (with spinning icon). When turned on, it brings me to my sign in screen, I enter my password and then it goes to the Welcome screen and just stays there and the little icon keeps spinning. I tried holding down the power button to force it to turn off, then turning it back on but the same thing happens. It has been sitting, "spinning/stuck" for over an hour now.

Any suggestions on what to do? Thank you!

A:Dell Inspiron Laptop Windows 7 Home Premium Stuck on "Welcome" Screen

Hi aphelocoma,

Please try the following steps to see if they help:

Try to run 'hardware diagnostics' to check 'hardware functionality':
- Power off the laptop > Power it back on; at Dell splash screen repeatedly tap 'F12' > Use 'arrow keys' on the keyboard to highlight 'Diagnostics' and tap 'Enter' > Capture 'error message' if any.
You may refer to the following 'web article' for detailed steps: Run Built-In Diagnostics for Your System

If you still experience issues, try to 'Load BIOS defaults' to see if that works:
- Power off the laptop > Power it back on and at 'Dell splash screen' repeatedly tap 'F2 key' > Tap 'F9' to 'load BIOS defaults' > Tap 'F10' to 'Save and Exit'
Note: Also check the 'hard drive status' in the 'BIOS' (Check if detected)

Please share the exact system model, if no conclusive results show up.

Do reply with the findings; would be glad to assist.

5 more replies
Answer Match 67.62%

ok I have windows XP On Both Off my computers but my other one has a dell monitor and I've tried to get it to work so many times I got lucky I think twice first time it worked but then I shut it off for the night then I had a hard time to get it to work but I finally did and after that I can't get it to work it keeps saying to set it up through the disc drive I think I haven't turned it on for a bit I'll have to check it,
but can anyone help with what I said?

A:Does A Dell Monitor Work With A Non-Dell Computer?

12 more replies
Answer Match 67.62%

My battery for the above computer has expired and needs to be replaced but I do not know who sells replacement batteries XBT9E1 or compatible ones.

A:How do I buy a battery for my Dell computer Mod. Dell DE051

I believe the replacement battery you are after is a CR2032. If in doubt take the flat battery to your electronics store and ask for the equivalent. They're not very expensive.

3 more replies
Answer Match 67.62%

So I went to turn on my PC today and all of a sudden, it can't boot into XP. Its stuck on the "Dell" screen on my Dimension E510(Dual core 2.80 ghz, 3gb ram) and its making a beeping sound.

Anyone know what the problem is? It is a HD problem?(please don't tell me so!)

heres a video

A:can't boot into xp, stuck on "Dell" screen

I added a video of the problem.

3 more replies
Answer Match 67.2%

Hi guys, I have a Dell Dimension E521 desktop with XP Pro SP3, fully updated, and devoid of any malicious software. It works almost perfectly, except for that sometimes when I restart it, it hangs up halfway through the dell screen. If I shut it off via button and start it back up again, it works fine. It's never done it more than 1 time consecutively. Any thoughts?

A:Computer sometimes hangs up on dell screen

7 more replies
Answer Match 67.2%

help with computer stopping on dell screen.
I cant find a forum heading for problems before windows xp loads but I hope someone can help here.
When I switch on, the first screen I see is the dell screen and a progress bar, this gets to about 90% and then stops if I switch off and on it might happen again (it usually happens two or three times) before it passses this point, it may then continue a little futher and then turn the monitor off and stop again, turn off and on, if it gets past the dell screen it might load fully or stop at the dell progress screen.
Can anyone help me stop this? even by stopping it loading the dell screen at all, after it gets past the dell screen it goes on to load the xp screen as normal, can't I just set it to go straight to the xp screen? thanks. Bob.

A:help with computer stopping on dell screen.

and welcome to the Forum

Did you install or uninstall any hardware or software just pior to this happening? Do you have the Dell Diagnostic disc? If you have any data you cherish, I would back it up. The drive might be failing

11 more replies
Answer Match 65.94%

I have a Dell Computer, 3000 model, it has been working fine for the past year. Now recently, when i power up the CPU it just stays stuck in the Dell Window it does not go to the Windows Xp start menu or show any of the icons. It is just a Blank Screen that says DELL. My warranty ran out 6 months ago and now the thing starts FReekan Up. The PC is the 3000 model(2.8GHZ,60GBHD,) I can get the specifics with every fact if i can get some help with this issue. I thought about trying to restore the old setting but i cant get into the OS to try. The only luck i had was using the CTRL_ALT_DELETE keys to try to resart everything. I was thinking maybe i can boot in the safe mode? would that help?
Maybe i can reformattt the HD and reinstall the Win XP OS i have the factory disc-orginal.
So, if anyone has any idea whats going on please give me some advice on how to get this PC GOING AGAIN!.... Thanks to ALL....

A:Dell Computer/frozen screen/no start menu?

7 more replies
Answer Match 65.94%

I have a DELL Inspiron laptop (not sure of the model) but recently (in the last 2 1/2 months) the screen keeps going black it happens nearly everyday now, the laptop's still on as i can hear the background noise and the light is still on. I have turned sleep mode off so it can't be that, and i have to press the on button repeatedly for about 1-2 mins until the screen comes back on, and i then have to log back in.
I'm really worried it's the screen, but ive only had this laptop for 1 1/2 years, surely it can't be the screen in that short amount of time? i hope you can help, and please answer me in lamen terms i am not computer savvy at all!
I'm on Windows 7 if that will help anyone, is there anything that i can do so my laptop will tell me the exact problem? i've tried trouble shooting but it doesnt come up with anything

A:My DELL Inspiron laptop screen goes black but my computer is still on, help!

and welcome to the Forum

Shine a flashlight on the screen and see if you can see the desktop . . if so, the backlight has failed

1 more replies
Answer Match 65.94%

While running SpinRite after about 60% of the scan it showed the "empty sector"
for the rest of the scan. When I turn it on, even booting into safe mode, I see the logo then the gray screen. I know the video is OK because when I boot from USB drive it displays everything fine.

Because it had this problem is why I ran SpinRite.

Dell Laptop Inspiron 1525 XP SP3 2 GB ram. Recently cleaned viruses from this machine using TDSS Killer.

Trying Alt F11 at startup didn't work.

Any advice appreciated.

A:Computer shows Dell logo then gray screen

and welcome to the Forum

The drive may be failing . . Try a different diagnostic on the hard drive by downloading the diagnostic tool for the hard drive brand and making a bootable disc.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

See this for how to make a bootable cd:

How to Burn a Bootable ISO File

3 more replies
Answer Match 65.94%

I put my Inspiron 530 desktop on hibernate last night, woke up this morning, turned it on, and it no longer will load past the initial blue Dell logo splash screen with the F2 and F12 options. I'm running Windows XP.

If I leave it alone long enough, it would load the "Diskette drive 0 seek failure" error. I don't have a floppy disk drive, so I changed the order of devices in Boot Device Configuration. I noticed in BIOS that under the Standard CMOS Features, there's only one SATA drive listed. Looks like this:

SATA -0 None (Auto detect doesn't work)
SATA-1 DVD/CD drive
SATA-2 Unavailable
SATA-3 Unavailable
SATA-4 None (Auto detect doesn't work)
SATA-5 None (Auto detect doesn't work)

I'm assuming while my computer was functioning correctly that my C:/ drive was previously listed here, but it's gone now for reasons unknown.

Eventually I got desperate and attempted to do a Recovery Console with the Windows XP install CD, but I got this error: "Setup did not find any hard disk drives in your computer."

Obviously my computer is no longer acknowledging my hard drive where Windows XP is installed. I don't know the details of the HDD, since the F2 and F12 functions are all I can execute right now. Can't do a boot in Safe Mode either.

I've had the computer for nearly a year and have never experienced a problem like this with it. I didn't mess with the hard drive physically, didn't knock it out of ... Read more

A:Computer won't load past Dell splash screen

Does the F12 key allow you to run diagnostics on the system now?


2 more replies
Answer Match 65.52%

Can anyone suggest a way to get a dell 770 printer to work on a non dell win98 system?

My friend was given the printer from his friends, but it's a dell and it's pretty muh brand new so he doesn't want to throw it away. It's also better than his current printer

Anyway, he uses the dell install disk but once it begins and runs the setup app it gives a message akin to pirating. Saying something like -this computer does not support dell , or something like - this computer is not a dell.

Can anyone offer advice. I did a search on google and dells' site and here.
I couldn't quite find anything that might lead me to an answer..?


A:dell printer for non dell computer??

16 more replies
Answer Match 65.52%

I have connected my old Dell printer AIO 924 to my new Dell XPS 8500. I can't seem to figure out how to scan. I had no trouble with my old computer, but can't scan since connecting to my new XPS 8500. Can anyone help me please? Do I have to get A new driver? If so, where do I get it? Thanks for any help you can give me.

A:new Dell computer/old Dell printer

6 more replies
Answer Match 65.1%

I was cleaning up my friends computer because they said it kept freezing. I assumed it was a simple cleaning process until I got 5 hours into the process and the whole screen froze with black vertical strips on the screen. At first I thought it was overheating but the comp tower is clean and the fans are fully functional. Any suggestions to what this issue would be?

The computer is a Dell Dimension 2400 PC with Windows XP Home edition. SP 3 is all current and up to date.

I ran Kaspersky Antivirus, CCleaner and Malwarebytes to clean it up.

Once it freezes I have to manually shut it down with the power button and then it is fine for another 5 hours.

A:Dell Computer randomly freezing with vertical stripes on screen

Double-check the system temps with SpeedFan and SIW.You could also run a diagnostic test on the RAM with Memtest86+.

1 more replies
Answer Match 64.68%

Hey my dad bought me a Dell Studio XPS 8100 with windows 7 and when ever I login the screen gets all glitchy and stuff jumps around and idk how to fix it....Does anyone else have this problem? And if so can anyone fix it? Also, I don't know if this has anything to do with this or not but when i first started the computer it had two .exe files crash while installing windows. The .exes were called sprtstart64.exe and i cant remeber the last one completely but it also ended with start64.exe and I've already tried updateing the video driver, changing to a different monitor, and using the system recovery disk and nothing has worked so far so if anyone can fix this please help.

A:Glitchy screen on Windows 7 Dell studio XPS 8100 (desktop computer)

Did you update the drivers using those from Dell, or another site?

Which Windows 7? 32 or 64 bit?
RIGHT click "computer".
left click "properties".

Is the computer new or pre owned / used / refurbished?

Did the problem begin right out of the box?

Have you contacted Dell? This system might be under warranty.

What happens if you boot directly to safe mode?

Is this your system?


1 more replies
Answer Match 64.68%

I am new to this site. Not real knowledgable in computers, but was told a network card (mine was fried by lightning) was easy to install. I did install it.shut down power, opened computer case, just picked an open slot and inserted card. I hooked everything back up and turned the computer back on. However, my computer screen will not light up. I re-checked cords..everything is in place. The computer is running, but the screen will not light up. Any Ideas??

A:Dell B110 Added a Network Card-Now Computer Screen will not light up

welcome to TSG

I am not sure, but I don't think you can just plug a card into any slot, you should replace the faulty one and put it into the same slot.
Also lightning could have fried more then just the network card.

1 more replies
Answer Match 63.42%


My laptop recently died with a CD stuck inside that id quite like back. Unfortunately its a slot load drive and hasnt got a small hole to manually eject the CD. Any ideas on how i might get the CD back or is it lost forever?


A:CD Stuck in Dell Studio XPS 16

See this, read some of the reader comments also

2 more replies
Answer Match 63.42%

Hello all, My friend has Vista Basic 32 bit. She has a Dell Vostro 400. Well since she added the E machine Monitor she has had to always push F1 to get it to go in start up mode. Well now she says, she has to continually push F1 until it goes into startup mode. So we are not sure what is going on.
It says there is an extra graphic's download or something like that. How do we fix this issue?
Thanks for any help you can provide.

A:Dell Vostro 400 gets stuck on F1 HELP!!

I doubt anyone here will know what you are talking about from your first post (hence why you got no replies in a week), so, additional clearer information will be needed.
Do you mean she plugged in a new LCD monitor, or that she installed some e machine monitoring software?
What is "start up mode"? Why does she have to push F1, what happens if she doesn't push F1?
What "says there is an extra graphic's download or something like that"  Do you mean that when you get into windows it tries to install some sort of graphics driver for a new graphics device or something?
Are you able to get into windows?

1 more replies
Answer Match 63.42%

Good morning,

I've seen countless threads about this same subject however I couldn't find a viable solution. Most posts talk about upgrading to windows 10 however this is a brand new PC purchased yesterday. I'm helping a co-worker set it up and of course something happens I cant figure out.

Problem: I just started setting up this computer and got through the Security portion (where you say no to Microsoft stealing all your info even though they'll do it anyways). I was on the screen to name the PC when I was called away. When i got back to the PC it seems to have gone into sleep mode, after waking it up it is now stuck on the "Just a Moment..." screen. I've tried rebooting and have tried to wait it out to no avail. I can get into the bios but it wont let me select to boot from disc to repair (also this computer didn't come with a repair disc which I thought was the norm).

Any help would be greatly appreciated since I have never dealt with this issue before.

More replies