Tech Problem Aggregator

DELL XPS710 - Blue screen/ Windows restarts itself/ Freezes on Starting Screen

Q: DELL XPS710 - Blue screen/ Windows restarts itself/ Freezes on Starting Screen

Hey everyone, I seem to have a recurring problem that I just can't puzzle out on my
own and need some help here.

A few months ago I had to replace my power supply unit, and at the same time decided to
upgrade my RAM and OS (moving from Windows Vista to Win 7).
Before I was running on 1 gig of DDR2 PC2-5300 667 MHz. I updated it to PNY 4 gigs
(also DDR2 PC2-5300). Computer kept restarting so I brought it down to 2 gigs - things
worked ok for a little while and then I started to have similar problems again. My PC
continually restarts itself randomly, Displays the Blue Screen after an hour or so of
operation and constantly freezes on the starting Windows 7 logo screen.
I have absolutely no clue where these issues could be coming from. All of the RAM seems
to be accurate spec wise and I don't believe the Power Supply to be at fault. Also, this is more recently, whenever I try to sync up my iPod with iTuens, my system also decides to restart itself randomly during the sync. Any help
on the issue would be GREATLY appreciated.

Below are additional PC specs:

- OS Windows 7 ultimate 32bit
- CPU, Intel Core 2 - (2) of them at 2.13 GHz
- 2 Gigs PNY RAM
- (any additional specs needed - please let me know!)

I'm out of ideas here; any suggestions would be very appreciated. Thanks!

A: DELL XPS710 - Blue screen/ Windows restarts itself/ Freezes on Starting Screen

15 more replies
Answer Match 102.9%

So when i start it up it asks to run the repair or start normally, both of them eventually take me to the Starting Winodws screen and freezes. The laptop is a Dell Inspiron N5040. I dont have any windows discs but i tried to use a windows xp disc to boot the computer from the CD Drive and it wouldnt work. Any suggestions? Thank you in advance :)


Hi pelichjohn,
I would suggest you to run the Dell Diagnostics to check the hardware functionality. Power off the computer -> restart the computer, press 'F12' key on the Dell logo -> Select ?Diagnostics? from the boot menu.
Please share the findings.

9 more replies
Answer Match 94.08%

Okay, it's been a while since I've had to post a thread on here, so I'm not sure if my specs are listed. If not, here they are:

CPU: AMD Phenom II 720 BE overclocked to 3.3 ghz
RAM: 4gb DDR2
OS: Windows 7 Ultimate
Graphics: ATI Radeon HD 4650
Onboard sound and network.

So the problem I've been having is pretty general: every now and then, sometimes while I'm gaming, other times while just listening to music, my computer freezes for about 3 seconds, goes to the bluescreen, and restarts. I have made no recent hardware changes since I built the computer back in July 09, nor have I recently downloaded any software, not even a song, in the last month. Yet 2 days ago I first experienced the problem. I did a virus scan with kaspersky 2010 and found nothing. If anyone could help it would be greatly appreciated!

A:Computer freezes - blue screen then automatically restarts

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don?t need to zip them, just attach as is. Please do us a favor and don?t Zip each one individually.

1 more replies
Answer Match 94.08%

So i purchased a computer off craigslist the other day (i know thats my first problem) its stats are as follows...

2.4ghz P4
1gig pc3200 ram
200gig maxtor hd (I added)
Geforce 6800 xfx
EZ Media PSEZ430 430watt pwr supply
Soundblaster Live Digital
Dlink wda-2320 rangebooster g desktop adaptor (i added)

When i was checking the computer out at sellers house, it did not crash and worked fine, I took it home for a good price (i thought) at $300. There was an instance of Windows XP installed, and seller asked me to format it before I started using the computer, I agreed and headed home. To test it out I installed Prince of Persia and ran that, everything went smoothly and I was satisfied. I then went out and bought a nice $200 widescreen monitor (the 15" crt wasnt cutting it) and the wireless card as it only had ethernet. Hooked up the new monitor and wireless connected to the internet and started installing WoW. At disk 5 it frooze up and its all gone downhill from there.

Procedures since then.
*WoW freezes up or reboots on install
(suspected ram corrupt, downloaded and run Windiag from, ran several passes and had no failures)

*WoW continues to freeze on installation, reboots and freezes becoming more frequent
(suspected system or HD issues, installed and ran Registry Mechanic 4.0, Diskeeper, no success, had one instance of disabling wireless which seemed to increase time between restarts/freeze but ultimatly unsuccsesful)

*Restar... Read more

A:Computer Restarts, Freezes, + Blue Screen Woot!

***Update 8:11am May 20

Just restarted computer, and booted up Windows Starts, AVG Free loads, ive been trying to update between reboots.

1st boot-
I get a error message from AVG Free, about missing files (this sounds possible since i keep crashing halfway through patch)

My monitor starts turning on and off every 5 seconds. I restart

2nd boot-

windows starts, avg launchs, congratulations on a sucsesful install, I click okay it restarts

3rd Boot-

Best so far, i launched AVG update and it just finished without crashing *knocks on desk*

spoke to soon, it just restarted...

Any ideas?

3 more replies
Answer Match 92.82%

As above my computer freezes up, my graphics card failed a few months ago so I bought a new one. I installed the latest nvidia drivers for it and downloaded and installed them. When I tried to play any games Left 4 Dead or MW2 through steam it would freeze up and pix-elate and then my computer would restart.
I figured it must have been a dodgy graphics card, so I bought a new one. I used the latest drivers and the problems persisted, So I used the drivers from the disc and everything was ok. Until last week when I started having problems again.
What happens now is the screen will freeze and nothing will work on the keyboard and you need to manually reset. If I use the latest drivers it will pix-elate and switch off itself.
I have had the RAM checked that's ok, the temperatures have been tested and are fine. I tried another graphics card and removed all drivers and didn't work.
I have also formatted the computer which has made no difference.
Is there anything else that it could be, possibly processor, PSU or motherboard or could it be the power source in the house. I don't want to replace things if they are not faulty.
If you require any computer spec or error reports if they come up I will post them later for you

A:Computer freezes and then restarts with a quick blue screen before startup

Give us your system hardware icluding make and model. Also...

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don?t need to zip them, just attach as is. Please do us a favor and don?t Zip each one individually.

16 more replies
Answer Match 91.98%

Got referred here by Noknojon in the Anti-Virus, Firewall forum. There's 22 posts there, so instead of rehashing those posts here, probably best to go there and read it.
Original topic can be found here:
Mod Edit: Added link to original topic above. ~bloopie
But the thread topic is what I initially believed was without warning shutting my computer down. Causing a loss of whatever work I had done on my word processor. Not a good thing when you have time deadlines to finish work.
So that's why I'm here, trying to figure out what is causing the announced shutdowns.

 sfcdetails.txt   240KB
As stated in my other thread I got a Error 1075 when I ran a Realibility & Performance Monitor Check. Saying Windows could not start the NetMsq Listener Adapter on Local Computer. The dependency service does not exist or has been marked for deletion.
I don't know if this is related to the announced shutdowns or not? But thought posting it couldn't hurt.
I have that report on my desktop if needed. Noknojon gave me a link to a MS 1075 Error thread. Which seemed to have a fix that other posters said worked for them by deleting a registry key that applies to the 1075 error. But I wasn't sure how to save that specific registry key before deleting? Export ... Read more

A:Blue screen: CHKDSK runs unexpectedly/restarts, system freezes up

Hello and welcome to Bleeping Computer!I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there. CLICK THIS LINK >>> <<< CLICK THIS LINKIf you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this pag... Read more

66 more replies
Answer Match 91.98%


I have run Trend antivirus and spybot and there seems to be no viruses but not sure. I recently installed trend micro 2010 and the problems have become more frequent but problems were occuring before installation. These initial problems included blue screen messages (they were so quick I couldn't read them), slow down, and the monitor suddenly not showing anything while the computer is still turned on. I also have installed a brother laser printer within the last month but I don't think that could be causing a problem but I could be wrong as I have no clue

I'm not quite sure what to do any help would be greatly appreciated. I have used this website for years regarding spyware/viruses and want to thank you for your help and have never encountered what's happening now so wouldn't have a clue,


A:Computer freezes, restarts, blue screen, moniter connection fails

Download BlueScreenViewNo installation required.Double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

5 more replies
Answer Match 90.72%

I am getting blue screen errors after starting the machine, and exception differs everytime
I did hardware diagnostics test and all are passed.
Note: when i start in safemode or low resolution it works properly. 

A:Dell Inspiron 3521 Auto restarts with blue screen errors

Hi Kvyshak.888
Thanks for writing to us.
When did the issue start? Was there any software changes /updates happened recently?
If the system is booting up fine in safemode and hardware diagnostics are fine, then we have to suspect the windows.
Have you tried reinstalling windows afresh, if not yet, then that would be the best option.
But please ensure the data is backed up before proceeding.
Do provide us your system tag#, email address and name via private message,by clicking on my name
in blue and then select send a private message.

2 more replies
Answer Match 88.62%

When I boot my computer up my computer is freezing up once in a while at the loading screen with the blue loading bar. The bar goes across about three times and the on the fourth time it stops and freezes and nothing happens after that. Once in awhile it will go to a blue error screen witht the following codes: 0x0000008E (0xC0000005, 0xF9787C09, 0xF9677FE8, 0x00000000). Someone please help.

Thank you.

A:Windows XP loading screen freezes and blue error screen

9 more replies
Answer Match 86.52%

My laptop had gotten a virus a couple months back, and had to put a new hard drive in. My computer worked fine for a while, but for the last month, it will run fine, then all the sudden it freezes, and I have to shut it down and restart it. Any suggestions would be helpful! I do not know alot about computers, so please be detailed. Thanks alot!

A:Dell laptop freezes daily, occasionally blue screen appears

If you are still in need of help...

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don?t need to zip them, just attach as is. Please do us a favor and don?t Zip each one individually.

1 more replies
Answer Match 86.1%

I recently bought 2 Toshiba Satellite Pro L300D-138 laptops; one for me and one for my parents. I have been setting both of them up. They both came with Vista, and as Toshiba instructs, I made recovery discs, and then I downgraded to XP.
It appeared to go smoothly enough, but then when I shut down either computer, they would automatically restart. The only way to shut either down completely is to hold my finger down on the power button. What I have taken to doing is allowing it to shut down, then as I hear the fans re-activate, I then hold down the button and it shuts down properly.
At first I thought this was a Toshiba problem, so I checked their website, and I rang them a couple of times. They talked me through a couple of different options, and in 'Toshiba Modem' in the Device Manager, I unchecked a box that said 'restart on standby' or something...
This didn't solve the problem. I rang again, we did other things (sorry for lack of information, but as I now believe it is a Windows problem, I don't really think anything they said or did for me was of much help.)
Anyway, both computers still restarted when I shut them down, so I googled it, and on a Microsoft forum came up with: Right click on My Computer, go into Properties; click on Start up and failure, uncheck box that says 'automatic restart'. I don't claim to know much about computers, but I imagine the point of that little system is that when something is going wrong, the comp... Read more

A:Computer restarts on shut down OR blue screen- 'stop windows has shut down to protect' screen

Hi .Ati2mtag.sys is a video driver, installed for any system possessing an ATI video card/chip. possessed various ATI cards previously...I can attest that yours is a fairly common situation. I suspect that the driver has been somehow damaged and needs to be replaced by an undamaged version.What I would do is, once the system boots, remove the installed video drivers (using Device Manager)...then reboot and reinstall the drivers.How to update a Windows hardware driver - The STOP0X0000007A noted in the error message...indicates that this is a hardware error. Component drivers are considered hardware, so I would try the uninstall/reinstall for the video drivers.As for shutdown problems...every version of Windows has those. Some have solutions, others are more obtuse. You might take a look at Troubleshoot XP Shutdown Problems (MS) - AND Troubleshooting Windows XP Shutdown Issues - If you read through the links provided, you will see that the suggestions made by Toshiba personnel...followed a known, logical sequence.Louis

4 more replies
Answer Match 85.26%

When rebooting, I have the black screen with windows starting logo.  
Some back ground.  Wife has complained for a few months about periodic freezing -- in browsers (Firefox and Chrome) as well as MS Office applications - requiring reboot.  A couple weeks ago, noticed the Conduit/Connect browser and then one day she had rebooted and got the System Repair.  Since then I have tried several things.  Normally run Norton 360 and have run AdAware and Malwarebytes.  
Also had noticed what appeared to be corruption of our single User Account.  Lightroom would not start.  Chrome would not start -- unless using Run as Administrator.  I remember some odd look to WIndows Explorer - like folders missing.  I created a new user account and it seems to have eliminated the issues starting Lightroom, Chrome, etc.
I have been searching these forums and trying things, but unable to resolve.  I have loaded MiniToolBox (attached below) and tried to load Speccy -- but that is giving me an error "CPU dll init failed (error 2)! Some information will not be displayed!".  When I click through, CPU, RAM, Motherboard and Graphics each have a message "Cannot initialize SPC dll".  The link is also below.  
Please help.
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Office (administrator) on 01-12-2013 at 10:28:18
Running fr... Read more

A:Freezes on Windows Starting screen

1 Drive c: (OS) (Fixed) (Total:243.94 GB) (Free:19.9 GB) NTFS
You are walking the line re the amount of free space required on the Windows partition...which may be a factor in your problems.
Please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.
Appears to me that your lack of adequate free space on C:...produces the error re Speccy.  Moving some files from C: may correct that.  General consensus is that 15% of C: partition needs to be free space.

4 more replies
Answer Match 85.26%

Yesterday, I was using my laptop on my battery and when I opened up a game, it said something about the sound card not found and then shut off the laptop. I had my sound disabled because it was in battery mode but it never did that before. I tried starting my laptop this morning and now it won't work. It stays stuck at the 'Windows is starting up....' Screen and freezes on it. It restarts itself but with no avail.I've searched for solutions such as booting up the laptop in safe mode but it freezes on the same screen for any of the safe modes. I've seen the threads where I can use my XP cd to boot it up but it didn't come with one. If the laptop is broken, I would like to get the files stored onto it. The things I installed recently on the laptop was a xp theme downloaded off the web, theme for firefox, and an emulator.My laptop is a Sony vgn-sz120p and I have Windows XP 3. I would like to have this resolved asap because I am a college student and I need to access some files due for my course at the end of this week. Thank you so much for anyone that can offer help/advice!Edit: I've tried removing all but one stick of ram to see if it would change anything but nothing either.I have 'Microsoft Windows Recovery Console' that boots with Windows XP asking me to pick either one. I can log into C:\Windows but I'm not sure where else to go from there.Also, I found that some people had problems because of a corrupted registry so I am go... Read more

A:'Windows is starting up' Screen Freezes

Press F8 before you get to the Windows logo and select "Disable Automatic Restart" option. Then boot into normal windows. It should show you the blue screen error that is causing it to restart. Post the error message here.

45 more replies
Answer Match 84.42%

Hi, I've been encountering constant freezes and BSODs when Windows is loading, the freezes require a hard reboot while the BSODs are caused by an "Uncorrectable Hardware Error".

This all started in December, but the problem could be fixed with a single reset so I didn't pay much attention to it.

Nowadays it's very rare for the system to get past the Windows screen and reach the desktop where it is at risk of freezing anywhere from immediately after login to an hour after login. Once it gets past the hour mark freezes no longer occur and the system will perform normally until shutdown when the problem arises next boot.

I've tried re-seating hardware components, running chkdsk, selecting optimised defaults via the BIOS, none to any avail. I should also mention the freezes can occur in any Windows mode such as booting into safe mode, recovery mode, etc.

Below I have attached the output of the SF diagnostic tool, any feedback as to tracing where the problem lies would be much appreciated.

Thank you.

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Answer Match 84.42%

My hp laptop freezes at the starting Windows screen. I have tapped the esc button, hit f10, but bios wants to totally reset my computer and it says I will lose everything, don't want that....

A:My hp laptop freezes at the starting Windows screen.

Lee72 Hello;Allow me to welcome you to the HP forums!Next time, repeatedly press F2 and when the diagnostics menu comes on screen, select the option to test the hard drive. Sounds like the drive might be failing. IF it passes those diagnostics, then the problem is more likely that the boot files have become corrupted. To help with that, we would need to know the version of the OS running on the PC (i.e., Win7, Win8x, or Win10).We can proceed once you provide the information.Thanks

1 more replies
Answer Match 84%

Hello and sorry for the intrusion or any inconvenience.

I am running a "Windows XP home edition version 2002" Intel(R) Pentium(R) 4CPU 2.80GHz, 2.00GB of RAM

The problem persists after a while on the computer. My computer restarts, and/or freezes and sometimes when I try to restart my computer screen acts as if it is in sleep mode and never turns on, only after a while that I have my computer off does it start normally. Only recently have I had this problem where my anti-virus doesn't want to start up. Also when I tried to run a "GMER Rootkit Scan" my computer automatically restarted itself, so I can't do one.

I have a windows XP installation disk, would you recommend me to send my computer to a fix shop?


DDS (Ver_09-12-01.01) - NTFSx86
Run by Brian at 11:46:39.64 on Tue 01/19/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.829 [GMT -8:00]

AV: PC Tools AntiVirus *On-access scanning enabled* (Updated) {832E7172-E406-4bb2-8B19-6D29F2C93A98}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spool... Read more

A:Windows XP (restarts,freezes, screen in sleep mode)


Please do the following:

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.
When finished, it ... Read more

11 more replies
Answer Match 84%

I use windows 7 ultimate x64
Every time i switch on my comp a blue screen appears and when i restart the comp it displays the following problem

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80047462F0
BCP2: FFFFF8800F1E1520
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
please help me solve this problem...

A:blue screen while starting windows

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

This TDR BSOD is caused by a defective graphic card or RAM
RAM - Test with Memtest86+

Please boot in safemode with networking and follow these instructions

7 more replies
Answer Match 84%

I have a Gateway laptop. For the past couple of weeks I have been trying to get onto the laptop, but it stops at the blue screena and is says Microsoft Windows XP Windows is starting up...... but then just sits there. It does not do anything else. Please help. What do I need to do. I miss my laptop.


A:Blue Screen, Windows is starting up

6 more replies
Answer Match 84%

so yesterday i instaled " Smart Defragger 2 " and started a defrag ... after 25mins it finished and my computer worked normally, also i used Driver Booster to update some drivers ( about 5 updates ) i shutdowned my pc and as i started him today it blue screened about half an minute after it says " Welcome " and i can see the dekstop... at blue screenit says : 0x000000F4 ( ox0000000000000003 , 0xFFFFFA80008C97B30 , 0xFFFFFA80008C97E10 , 0xFFFFF8003F8A470 ) i really don't know what to do, i runing windows 7 ultimate x64 and i am in safe mode right now any help what i can do ?

A:Blue screen, after starting windows

well; for one thing you should never use programs like driver booster as most of the time it can do more harm than good as it may install updates that are not meant for your hardware setup(motherboard, etc.). To fix this; i would try seeing if you can do a system restore while in safe mode Click start, programs, accessories, system tools, then system restore. Hopefully listed there; there should be a restore point BEFORE you installed either the driver booster or smart defrag.Click on that and follow the steps shown on screen to hopefully restore your system. If it does not work or if that restore point is not there; post back and we can go from there.

2 more replies
Answer Match 84%


My brothers Acer Aspire one was working jus before Christmas and one day I went to turn it on and it loads up to the black Windows screen (the one with the loading bar and xp logo) it ticks over for a little while then a blue scren flashers up with writing on it (it disapears too fast to see what it says). Then it goes to a black screen that says that there was an error and it gives me a choice to load the safe mode ect and then an option to load last working settings, thats great but that doesnt work either. I cant loadn safe mode as it starts to load the drivers and all that and just frezes. I thought it may be the boot files but not sure how to re-install it as it has no cd drive and he would rather not loose his data. Please help and advice would be great.

Thanks alot


A:Blue Screen When starting up Windows Xp

keep hitting f8 on start up


( go to cmd option)

give that a wiz

2 more replies
Answer Match 83.58%

This does not happen all the time, maybe one out of ten boots the computer gets to the 'Starting Windows' screen and crashes/restarts. This happens just before you see the animation of the colored dots beginning to form the Windows Logo, but the 'Starting Windows' writing is displayed...then it crashes/restarts. Windows knows this is happening because it wants to check out the operating system and after taking forever to do so finds nothing. I do not see any error reports in Event Viewer that seem to pertain to this problem and Windows does not show a BSOD either. Does anyone have any ideas how to troubleshoot this problem?
Windows 7 Home 64 bit (Full Retail)
i5 2500K (New System)
16 GB 2133 Memory

A:Windows 7 Crashes/Restarts at 'Starting Windows' Screen

Please provide us with your Event Viewer administrative logs by following these steps:
Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.

7 more replies
Answer Match 83.58%

I have a computer running Windows 7 Ultimate SP1 on my desktop system. I just did a clean install back in May of this year and two months into the reinstall - I often get a blue screen and then my computer suddenly restarts.

I didn't copy the entire STOP code but all I knew was this: STOP 0x0000000E. I didn't get the rest of the STOP codes.

However, when my computer finally restarted, I was given an error that Windows recovered from a serious error and asked me to submit some information to them, which I did.

Also, here's my additional information that I got from the "windows has recovered from a serious error" dialog box:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 4e
BCP1: 00000099
BCP2: 0000FAD6
BCP3: 00000000
BCP4: A8A8A8A8
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I've did a spyware/malware scan as well as an anti-virus scan, but nothing was available. I am hinting that some of my hotfixes might play a role on this or worse - it could be a problem to my RAM modules (dust could build up and could alter the memory slots or the fact that my RAM modules might be defective).

It happens once every month each time I started up my system. Do you have any suggestions on how to fix this culprit?

A:[SOLVED] Windows 7 gives me blue screen, then restarts

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

Please follow the instructions posted here.

If you already have the DMP files please upload them in your next post.

19 more replies
Answer Match 83.58%

Hello, I have been playing Command and Conquer Red Alert 2, and Command and Conquer Yuri's Revenge, and i have never seen this problem before.

I just got a computer from my brother and he is also a big fan of RA2 and YR, But he never received a problem like this.
Here is what the problem is:

I play a online game, when i win/lose/quit/disconnect (after the message : "You are Victorious" or "You Have Lost") The computer makes a blue screen thats lasts barely a second and then the computer restarts itself.

Is there anyway to fix this? I have tried to fix this before but I wasnt able to... Thanks alot

A:C&C - Blue Screen, Comp Restarts itself - Windows XP

I believe that if you right click on My Computer > Properties > Advanced Tab > Settings button for System and Recovery. Uncheck Restart Automatically. That should prevent windows to restart before you can see the error. When it happens again, this time you should be able to get the error message.

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Answer Match 83.58%

My brother was surfing normal websites on his laptop. All of a sudden he gets dozen of pop ups for anti-virus programs. He asked me to help so I look at the problem and try a reboot to be in safe mode. Because whatever it was wouldn't let me access anything not even the anti-virus program I installed for him. So I reboot and we get to the Windows XP splash screen only to be meet with a quick blue screen (couldn't read what it said because it flashes then reboots again). I tried all the different modes and they resulted in the same thing.

So now I am trying a boot cd start. It works but I get to a part where partitions are involved. So my question is what do I do? There's two things to select. 1 is C: partition1 and 2 says unpartition space. The first one has like 22000mb (170000mb) and the 2nd has only 8mb. I guess really what I am asking is if I chose the 1st one would that erase whatever I have saved on that drive? I am nervous about that. Any help or advice would be awesome and greatly appreciated!

A:Solved: Windows XP blue screen and restarts...

16 more replies
Answer Match 83.58%

Okay so in May I went to turn my computer on like normal and it went to the starting windows and stayed there for 5 minutes which I found weird I quickly shut it off then turned it back on, I waited 10 minutes and the fan got really loud and really hot then shut itself off. The computer was normal just hours before this.
I ended up taking the computer apart, cleaning the fan thinking the fan was dirty, then it wouldn't come back on at all. So I left it alone saying I was gonna find a computer place and take it there but I got sidetracked. My husband gave the computer to my dad a few weeks ago and my dad got it to come back on turns out the power plug wasn't plugged in from where I had took it apart. Well it comes back on but low and behold, it still freezing at "starting windows" just like before I took it apart. It will start normally but when it gets to the "starting windows" screen it stays there for about 5-10 minutes, the fan gets really loud, then it shut offs. I'm not sure whats wrong with it. I have some pictures in it that haven't been backed up so I can't do anything that will lose files. I thought it was the fan because it had shut off before when it got overheated, but my grandma's computer fan is broke and her computer works normal, it just shuts off if it gets too hot, and I've had to replace a fan in other computers and it would just shut off, not freeze at the same place no matter what.

Its a HP laptop and has windows ... Read more

A:Computer freezes at Starting Windows screen everytime.

Hi and welcome to SevenForums!

Assuming that it's not a serious hardware problem..... If you haven't tried booting to Safe Mode I suggest you try that. It'll load Windows with a minimum configuration that sometimes allows Windows to start when it can't be started normally. It may be a little technical but the tutorials are well explained and includes pictures.
Safe Mode see option one

When you boot the PC press and keep tapping the F8 key about every second until you see a black and white menu. From there you can select Safe Mode. More info and a screenshot:
Advanced Boot Options see #3

If you can start in Safe Mode you should be able to save your pictures, for example to a USB.
If not, there are other ways to rescue them, for example this way but it requires to install a program and burn a CD to boot from, or a USB:

3 more replies
Answer Match 83.16%

For some unknown reason after I restarted my computer it has started going to a blue screen stating entry point not found with getbil.dll afterward.Before this happened my computer would get pop ups of low virtual memory and then this happened. Please someone help.

A:Starting computer after windows xp comes on goes to blue screen

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Answer Match 83.16%

? OS - Windows 7 SP1
? x64
? What was original installed OS on system? - same
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? - pre-installed
? Age of system (hardware) - 4yrs
? Age of OS installation - have you re-installed the OS? - 4yrs/no

? CPU - Intel i7
? Video Card - ATI Radeon HD 4650
? MotherBoard - Indio 1.0
? Power Supply - unknown, 350W

? System Manufacturer - HP
? Exact model number - e9270f

? Desktop

A:[SOLVED] Blue screen at end of 'Starting Windows'

What has been done so far:
Blue screen at end of 'Starting Windows' | Malware Removal Forum

Since then I've rerun sfc, startup repair, system restore, and 'last known good ...' but their behavior has not changed. (Is there a way to tell which file hangs up System Restore? It reports some file is locked and to disable antivirus but at the time I was booted from a recovery CD and AV was not running.)

HDD test would not run; there were errors during initialization and no HDD was displayed when it got to a screen where I was to select the HDD. There is a built in SMART test and I ran it with the Intensive option an it returned no errors.

The memory test returned no errors from either the default mode or the multithreaded mode.

I figured out how to enable Windows Installer in Safe mode and uninstalled BOINC but it had no effect on the problem.

Thanks for your help.

4 more replies
Answer Match 83.16%

Well I'm not sure if this is the right section but here goes.

Im trying to install Windows XP Pro SP2 on a KG7-RAID Abit Motherboard.

AMD Athlon 2200+
512mb RAM, not sure brand.
80gb Western Digital HD.
KG7-RAID Abit Motherboard
ATi Radeon 9600XT 128mb
3com ethernet network card
LG DVD-RAM Drive/burner.

Everytime I try to install windows i get to "Setup is starting windows" and gives me a blue screen error, "0x000000D1" Not sure quite this means. I really need this computer up and running as its my first one being built, I wont be getting new parts intill a year or so..

Please if you know a solution or has happened to you and you got it fixed please provide the information to this frustrating problem.

Thank you!

A:Setup is starting windows BLUE SCREEN.

I really need a solution to this problem. Thanks

4 more replies
Answer Match 83.16%

Yesterday my Windows 7 Toshiba P500 had a BSOD 'Drive State Power Failure' went to boot it back up and got stuck on 'Starting Windows' then I tried Safe Mode, it got so far and wouldn't move from 'Please wait'

I've run a startup repair, but not done a System restore, if that doesn't work, should I run the SFC?

A:Stuck on Starting Windows after Blue Screen

Hi have you tried chkdsk from the system recovery options of your disc

11 more replies
Answer Match 82.32%

My Dell PC is stuck on windows is starting up screen. I tried booting up in safe mode with command prompt and I get the same thing.  Also I did a repair install and it got stuck with the Black windows xp screen.  Any ideas on what to do next?  Thanks

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Answer Match 82.32%

Hi Friends ,

My Windows 7 boot normal and after Windows Starting logo apear , blue screen appear quickly so much that i can't see what's message and restart
i tried repaid and fixmbr and fixboot , no way

A:Blue screen- windows starting logo , then restart

To see the BSOD, rapidly tap the F8 key before the Windows Splash Screen shows up.
Then select "Disable automatic restart on system failure" from the list (it's towards the bottom).
The next time a BSOD shows, it'll stop there.

Here's the info that we need:

While waiting for a reply, please try these free, bootable diagnostics: Initial Hardware Diagnostics

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Answer Match 82.32%

i got acer aspire m1641 with standard specs..i had try to installed with cd xp pro sp2 but still the blue screen comes up after 'Setup is starting windows' at the sounds like this :

'A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is teh first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps :

Check for viruses on your computer. Remove any newly installed hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corroption, and then restart your computer.

Technical information :

*** STOP: 0x0000007B (0xF7934524, 0xc0000034, 0x00000000, 0x00000000)'

I had try a million times changing setup, try to detect the hard disk error using other cpu and no damage of it the bios that need to be update or the memory or the hard disk itself..PLEASE !!

A:Blue screen comes after 'Setup is starting windows' at the bottom

Your error is defined in the coded "0xF7934524" of the STOP. You might try Gurgle searching for that... But also look at your Device Manager for devices with a "flag" indicating a problem. sometimes it is merely a need for a driver update.
In our experience, it is either a driver or a hardware component that has failed... memory, video graphics, sound card, cpu fan.
Try booting in SAFE MODE (pressing <F8> repeatedly until it boots then wait a long time for the system to stabilize. You will get a low resolution screen, but that will enable you to run CHKDSK /F. If it does not boot in SAFE MODE, then your problem may be more difficult to resolve.
You can use something like the free MalwareBytes and the free Avira to scan in safe mode. Many others will not scan or will not scan properly.

6 more replies
Answer Match 81.9%

Had a hd go out. At the that time, I had a 500gb with XP on it, a 2TB and 200 gb storage drives. 500gb goes dead. Do clean install of XP onto 200gb drive. Everthing comes up fine. Try to retrieve info from 500gb but the drive is completely dead saying it isnt formatted. These are all internal sata drives. I remove the 500gb hd from computer. Start up computer and the problem started. Brief Windows XP splash screen, brief blue screen, and then restart. That is a continuing cycle, with windows never booting up completely. Moved 2TB HD to SATA2 same problem. Checked boot order 1stROM DRIVE 2nd 200gb 3rd Floppy. Tried putting 200gb 1st in boot order. No success. Only thing that works is unplugging the 2tb drive. I turn on comp and XP loads fine. Plug in 2TB into SATA2 and XP picks it up and I can explore the drive with no problem so drive is ok. Ive had problems with this board booting up with external USB drives plugged in since day one. This problem seems to be similair.

Before 500gb went dead HD setup was:
Sata1 --- 200gb (windows xp)
Sata2 --- 500gb
Sata3 --- 2TB

Current HD setup is:
Sata1 --- 200gb (windows xp)
Sata2 --- 2TB

A:Windows XP boots up to blue screen and then restarts. THis process is repeating.

Anybody have any suggestions?

2 more replies
Answer Match 81.9%

I have a HP All-In-One computer with Windows 7 Home Premium Installed. For 2 months now it keeps restarting with the blue screen crash dumping. I went online in Safe Mode and checked and it keeps showing ntoskrnl.exe
I have a lot of work to do as I work at a school and this is driving me crazy. It took me 4 hours of restarting yesterday to finally get it up and running.
Earlier today, I disabled the auto restart and when the computer came up, it restarted and just stayed on the blue screen. The CD/DVD player is broken and I disabled it a few days ago, but since then I have went back to Aug. 8th and restored from that point, but it still comes up with the crash dump screen. Any helpers out there?

A:HP Windows 7 Home Premium Blue Screen Restarts Constantly

Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

8 more replies
Answer Match 81.9%

I can boot in safe mode with networking. Please help!

A:adobe auto updated and now system freezes at starting windows screen, win 7 64 h

and then after being frozen on the logo screen for a while, it gives options of :use recovery disc( which I don't have ), or start windows normally. I have backed everything up with google plus backup, I hope I haven't "bricked" my laptop. Any help would be greatly appreciated!

18 more replies
Answer Match 81.48%

My Dad left his laptop on for about 5 hours, and when he came back he tried to unlock it with no response, so he pressed held down power on/off button, to turn it off, left it for a few mins and the following screens appear: black screen saying "Windows did not start sucessfully."

I have tried to start in "Safe Mode" and all that happens is the below information scrolls down page

it runs to the, then screen flashes blue briefly and goes back to the orginal screen dialogue "windows did not start properly"

I have tried to start windows normally, and all I get the windows starting logo and progress bar, screen then flashes blue and the Toshiba logo comes up with the option to press one of the "F" keys to enter set up screen.

I've not pressed the "F" keys as I don't want to make the problem worse.

Please can you help,
Laptop is a Toshiba. Model EQUIUM M50-216. O/S Windows XP

Please, please can you help,

A:Solved: Windows XP not starting up, in any mode with flashing blue screen

Try F8 Last Known Good

If that does not work you need to enter the Recovery Console.
Some laptops are porvided with a Software CD that inlcudes the Recovery Console, but most simply have a recovery partition.
If you do not have a XP CD from Toshiba that includes the reovery Console, then you have two options.
1. Make a recovery console CD using the procedure below
If that does not work and you have the XP Cd insert that and see if it boots to the CD. - it may then display the message - press any key to boot from CD.
If it does not boot again and watch the first screen carefully it will say to enter setup press - Could be F2 . Delete etc.
You only have a very short while to press that key.
When you know which key it is, if you miss it reboot and then enter setup.

Most likely the BIOS setup will have a series of headings once of which may well be advanced options -or advanced setup Go to that and you are then looking for boot priority.
Make the first boot device the CD.

When you then boot with the XP CD in you are then looking for REPAIR using recovery console - which will be press R.

When you then do so you will be asked which Windows installation you wish to repair.
There is normally only the one displayed.

When you get to that at the command prompt you then type the command
chkdsk C: /r
Note the space between the chkdsk and C: and the C: and /r.

Here are the instructions.
of how to enter Recovery Console.
If you do not have the ... Read more

3 more replies
Answer Match 81.48%

So recently I upgraded most of my (mostly) 2 year old computer. I got a new Intel Core 2 Duo CPU, motherboard that could deal with it and GeForce 7900. After I put it all in, Windows would not start, I got the blue screen of death and the, from what I've researched, common error "Stop 0x0000007b".

I've deduced (and I hope correctly, please steer me right here) that my hard drives being somehow incompatible with the newer hardware has caused this problem. I've got a 60g and 120g drives, the 60 is a few years old, but not too old that I think it merits compatibility issues. From what I've read, XP sometimes has trouble dealing with driver compatibility when upgrading as I've done, especially when more the one hard-drive is involved.

The obvious soloution would be to use the Windows XP disk to run install, but at the moment my DVD Rom isn't working. So that option is out. That said, is there anything I can do to fix this error without a working Rom drive?

I realise this is a pretty complex problem, any help would be appreciated.

A:Blue Screen of Death Starting Windows, Cache 22 involved

Hi and Welcome to TSF

Have you looked this over;en-us;324103

4 more replies
Answer Match 81.06%

After few total freezes when playing dota2, my windows won't load past starting windows screen (this), that end up with BSOD every time.
I'am think that my HDD is gone, but i need to know for sure.
I tried to run it in safe mode, but it can't load any file past CLASSPNP.SYS
I just need to know is that HDD or windows because my disk is something about 8 yo and I need to replace him anyway, but i would like to save files on him, that's why i need to start it up somehow.
Btw. can I copy my win7 32 registry to new win7 64, will that work in any way?

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Answer Match 80.64%

i'm sorry but i've had it. so here is what happens:
1. first you should know i had to take my pc to the shop, bought a new hdd and reinstalled windows xp service pack 3
2. I press the power button, windows start loading, sometimes a blue screen appears and if you wait long enough a welcome screen and that's it. Sometimes is goes past the welcome screen, it loads normally and freezes after half an hour. I took it to the shop and it worked fine there. Brought it back home, still blue screen etc. It start normally if i unplug the monitor. Sometimes, if i plug it back in, the monitor start normally, other times it just stays black. i'll give you any information needed, but it will take a while since i don't have the heart to restart my pc this many times. i think in the last two days i've restarted it like 50 times, no kiddin'.

ok. thank you.


AMD Sempron(tm) Processor
1.80 GHz, 512 mb of RAM


Samsung, syncmaster 943sn

Graphic Card

nvidia geforce 210
Also, here are some errors, warnings from the system log:

The NVIDIA Update Service Daemon service failed to start due to the following error:
The system cannot find the file specified.

The DNS Client service could not contact any DNS servers for a repeated number of attempts. For the next 30 seconds the DNS Client service will not use the network to avoid further network performance problems. It will resume its normal behavior after that. If this problem persists, verify yo... Read more

A:Blue screen at startup, freezes at welcome screen, works when monitor unplugged

It seems to me that you might have a bad/dying power supply unit.

How long have you got the computer?

Take it to the shop and let them test it.

1 more replies
Answer Match 80.22%

I recently bought a Samsung EVO 840 120 gb SSD and did a clean install of Windows 8.1 Pro on it. Also formated my other HDD's. And after that I started to experience at random times the complete freeze of windows and sometimes blue sceen of death with "clock watchdog timeout" message. They usually happens when I unpacking an archive, during file copy, downloading big files, istalling mods in nexus mod manager for skyrim or sometimes just in very random events. I noticed that usually when this happens hdd activity led on my pc case blinks continuously. When this freeze or BSOD happens I need to manually reset my computer. This problem is starting to get really annoying. Please can someone tell me how to fix this?
(Also most of the archives I download from the internet I get crc errors for most when I try to unpack them, so I have redownload it again :/)
My system:
OS: Windows 8.1 Pro
CPU: AMD Bulldozer FX 8150 Eight core Black Edition
CPU Cooling: Hydro Series H60 High Performance Liquid CPU Cooler
Motherboard: GA-970A-D3 (Rev. 1.0)
Memory: hiper blue 8 GB DDR 3
Graphics Card: Gigabyte AMD HD 6970 2 GB
PSU: Gigabyte 650 W
Hard Drives:
-Samsung EVO 840 SSD 120 GB (OS)
-Samsung HDD 500 GB
Nothing is overclocked. Everything has the latest drivers. Bios is updated to the latest.
I did CPU stress test got no errors.
I did GPU stress test got no errors.
I did RAM test got no errors.
Please help me

A:Windows 8.1 Freezes and Blue Screen

No memory dumps in the uploaded reports:

Upload Dump Files:
NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Wind... Read more

26 more replies
Answer Match 79.38%

My wife's computer has been acting up the last 2 weeks, sometimes it just locks up, sometimes the monitor is covered in lines like the video card is shot, sometimes it gets the blue screen, getting frustrating.
Tried system restore but was no help.
Ran Malware Bytes, found lotsa things but still no help.

What should I try next?
Thanks in advance

A:Windows Freezes, locks up, blue screen etc

15 more replies
Answer Match 79.38%

Please help! I don't understand why my new laptop is crashing so often. Four crashes today alone..

A:Windows crashes and freezes no blue screen

You have memory corruption issue, it can be caused by bad RAM or 3rd party driver.
And I see you have old drivers that may cause the problem, so you must update it ASAP.

ghaio.sys Mon May 30 02:34:05 2005 --> ASUS NB Probe program
sncduvc.SYS Mon Dec 29 01:14:26 2008 --> Suyin USB 2.0 Webcam driver
Then if the problem persist, test your RAM with memtest86 for at least 7 passes(better do it overnight).
RAM - Test with Memtest86+


* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 7A, {fffff6fc4000dbc8, ffffffffc000000e, 13d82d860, fffff88001b79b14}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
GetPointerFromAddress: unable to read from fffff800032bc220
Probably caused by : memory_corruption

Followup: memory_corruption

1 more replies
Answer Match 79.38%

Hello, I do believe that this computer hasnt been updated for quite some time as this is still running XP SP2. The first thing I tried to do was update with Windows update but it stalls into blue screen after several minutes. I have run just about every scan i can on this machine and still cannot get it to respond back to normal. Zone alarm found the "not-a-virus" problem and deleted both instances. When I try and run Malwarebytes it stalls on file netapi32.dll every time whether in safe mode or not. This machine is pretty slow(I went through the processes) in the pre-read file on this site and to no avail. I notice every start the task bar comes up blue as it is supposed to but then turns the cream color. Here is the DDS log below. Any ideas? The other issue at bootup I get a generic host error with either netcfgx or netcfg error (not sure if this is due to the fact that the owners use DSL and my connection is Cable). Any ideas?DDS (Ver_09-06-26.01) - NTFSx86 Run by Lisa at 14:42:24.35 on Wed 07/22/2009Internet Explorer: 7.0.5730.11============== Pseudo HJT Report ===============uStart Page = hxxp:// = hxxp://{searchTerms}&ei=utf-8&fr=b1ie7BHO: Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:program filesyahoo!companioninstallscpn1yt.dllBHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:program filescommon filesadobeacrobatact... Read more

A:Windows Update freezes to blue screen

Hello and welcome to Bleeping Computer.My name is Syler, I will be helping you to solve your Malware issues. Whilst I am helping you, I wouldbe grateful if you would note the following: Please do not run other tools or scans unless I ask you to and follow all the steps I give you, in order.
Copy and paste all logs requested in you reply, Do not attach them unless asked too.
If you don't know or understand something, please don't hesitate to say or ask before you proceed with my instructions.
Please continue to work with me, until I tell you your machine appears to be clean. Absence of symptoms does not mean that everything is clear.
If I do not hear back from you within 5 days of my last post, then this topic will be closed.Please download Malwarebytes' Anti-Malware from HereNote: If you already have Malwarebytes' Anti-Malware, just update then run it.Double Click mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select "Perform Full Scan", then click Scan (the scan may take some time to finish, so please be patient).When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be p... Read more

2 more replies
Answer Match 79.38%

My windows 8.1 downloaded some automatic updates, and while installing, froze at 64%. (going on two hours). I tried turning off and turning on the wifi, as someone suggested. nothing. Any suggestions? This is a Dell Inspiron.

More replies
Answer Match 78.54%

I have a blue screen with windows peoblem detected error message when i turn computer on, then dell icon is double, on desktop the screen has lines all over it. i can still see some of the screen. if i move the mouse, some of the lines disappear like an eraser. also if i run in safe mode i can see clearly. Ran superaantispyware and it says i have no problems. tsatred computer several times then suddenly the screen came back up but when i tried opening my work app all the lones came back. im not sure if its the lcd screen or a virus. please help.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16592 BrowserJavaVersion: 10.67.2
Run by user at 15:21:04 on 2014-11-20
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3068.1258 [GMT -5:00]
AV: Microsoft Security Essentials *Enabled/Updated* {4F35CFC4-45A3-FC37-EF17-759A02E39AB1}
SP: Microsoft Security Essentials *Enabled/Updated* {F4542E20-6399-F3B9-D5A7-4EE87964D00C}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
c:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe
C:\Windows\... Read more

A:dell insprion screen has blue screen upon start

Hello, armstrong1. Welcome to TSF. This is less likely a malware issue and more likely a video driver or hardware issue.

The bugcheck was: 0x00000116

We can run a different tool to help ensure there's no malware afoot. If none is found you can have the BSOD experts at TSF review your case.

Please download Malwarebytes Anti-Rootkit (MBAR) from here Malwarebytes | Anti-Rootkit BETA - Free Rootkit Scanner & Remover and save it to your desktop.

Next, exit Malwarebytes Anti-Malware (MBAM) if it is running. You can do so via the notification area icon near the clock. Right click on the MBAM icon , and select Exit.

Next...Double click on the MBAR file you downloaded.
Approve the UAC prompt in Vista and newer operating systems.
Click OK on the next screen, to allow the package to extract the contents of the file to it's own folder, mbar.
By default, this will be on your desktop, though you can choose another location if you wish. We advise using the default location for simplicity.
mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
After reading the Introduction, click 'Next' if you agree.
On the Update Database screen, click on the 'Update' button.
Once you see 'Success: Database was successfully updated' click on 'Next'.
Click the 'Scan' button.

A.With some infections, you may see two messages boxes.
1.'Could not load p... Read more

5 more replies
Answer Match 78.54%

Every time I look at a video windows freezes after about 1 min. When I turn the computer off and back on I get the blue stop screen.

A:Windows xp Freezes then blue stop screen at boot up

Post the BSOD error message that you are getting.

2 more replies
Answer Match 78.54%

I have a PC running Windows XP Professional (SP3).  A week ago it started freezing up about once a day, at irregular times (not related to what program was running).  The mouse and keyboard did not work.  I shut down and restarted.  Once or twice it wouldn't boot up, but usually it would.  Today it froze and took me to the blue screen of death.
I have checked the data and power cables to and from the hard drive from which it boots; I unseated and reseated them.  The intermittent freezing/crashing problem has continued.
18 months ago, I had freezing up along with screen flicker; I replaced the cheap existing power supply with a medium/high-end Corsair (CX500), and that solved the problem.  This time I'm not getting screen flicker before or during the crashes, and most crashes take the form of the screen/keyboard/mouse freezing up, so it doesn't follow the same pattern as the problems I had 18 months ago.
What could be causing the current problems?  What can I test for?
Speccy report after my signature.
Thanks for ideas,
Operating System
    Windows XP Professional 32-bit SP3
    Intel Core 2 Duo E8500 @ 3.16GHz    30 °C
    Wolfdale 45nm Technology
    4.00GB Dual-Channel DDR2 @ 334MHz (5-5-5-15)
    ASUSTeK Computer INC. P5QL-EM (LGA775)    36 °C... Read more

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Answer Match 78.12%

Hello everyone, this is going to be my first thread on this forums and I would like to say nice to meet you all. I recently upgraded my Dell XPS M1530 from Vista to Windows 7 x64. I did a clean installation from scratch so my computer wouldn't be slow. Unfortunately Dell XPS M1530 is not Windows 7 compatible. But drivers for Vista will work on Windows 7. After getting everything set, I used Windows 7 Ultimate for about 3months. When my computer is in use, it seems to be fine (recently the blue screen pops open more). But when I leave my computer alone, it shuts down on its own by getting the blue screen. Also whenever my PC shuts down with blue screen, after reboot it leaves a message about my computer shutting down inappropriately (it asks me if I wanna find a solution, but says it cannot be found). The blue screen usually last for about 10 seconds, on the screen it says "to prevent damage on the computer" and it seems to be scanning something in the computer and it shuts down. Sorry, but I am a noob with computers, and I do not understand lots of things about PC. But if anyone can help, that would be great

Also after rebooting from blue screen, I received a message like this:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: F... Read more

A:Windows 7 x64 Dell XPS M1530 blue screen

Welcome to SF!

Please follow these directions to get started:

9 more replies
Answer Match 78.12%

I turn on my Dell xps M2010 laptop and at the startup it goes to start windows normally ,
safe mode ,safe mode with command prompt and safe mode with networking, as well as last good startup.

none of these options are usefull because each one sends me back to error message " A problem has been detected and windows has shut down to prevent damage to your computer. If this is your first time you've seen this stop error screen, restart your computer. if this screen appears again follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. RUN CHKDSK / F to check for hard drive corruption, and then restart your computer.

can't do any of that and have had a hell of a time trying to figure out what to do since all my work is on there and i don't have anything else to use.

please can you help me?

thank you.

A:I have windows xp on a DELL XPS M2010 and get a blue screen need help

Welcome Grendelchaos.

Have you got a repair CD so you can carry out those instructions? (Running chkdsk /f) ?

2 more replies
Answer Match 77.7%

Hello, i have a question. I can't boot From My USB Windows installation. When i start the Boot process I only see a Windows Logo (From windows 10) That is freezed and i have waited 3 hours at least but i still does nothing. i Have in the bios ( I think) all the Good settings.
ps. Srry for my *** english.

Please help me!

A:Dell Optiplex GX620 Can't boot To windows 10 From USB Screen freezes

GX620 won't  F12 Boot or work with windows 10 USB.  You have to use 32 bit only DVD and only after the region is set and the firmware is upgraded on the DVD drive.  64 bit windows 10 requires BIOS A11 and Pentium D 900 series from 915 to 960.  No point in doing this however since you can never use more than 3.5 gigs of ram.  2 Gigs is required minimum installed ram.

1 more replies
Answer Match 77.7%


Thanks in advance for your attention and help.

I'm running Windows XP SP2 on my Lenovo T61, with Norton AV and Spybot SD for active virus/malware protection. For the last few days, my system has been horribly unstable - with IE crashing frequently (was happening with IE7 and continues to happen with IE8) or the machine freezing up completely (I have to end up doing a power down). Here's a brief history of what's been going on:

1. Started with IE acting up strangely after a particular browsing session. I was suspicious, therefore downloaded and ran Malwarebytes which found 5 infections that it tried to remove and clean. If required, I may have a log from this original scan that I can put up.

2. The machine became extremely unstable in normal mode and I resorted to just running things in safe mode, hoping it would be better. Ran MAB again and it found 3 infections - presumably leftover from the previous scan that it was unable to remove. The constant was a "". After a few scans and re-starts, it seems to have been able to remove the offenders - I see no infections now through a full scan of MAB and MSRT on either normal or safe modes.

3. However, other things that were previously working have started to come apart. On booting up, I would get an application error (could not write to memory location) for AcSvc.exe. Reading up on a few forums I gathered I needed to update IBM's Access Connection Service and went ahead and did so from ... Read more

A:Frequent IE crashes, Windows XP Freezes, Blue Screen of Death

I wonder if you CAN locate the report from the Malwarebytes program for review?

The log is ( should be!!) automatically saved and can be viewed by clicking the Logs tab in MBAM.
Please copy and paste the contents of that report for us to have a look see

I hope you have NOT got what is called a 'Back- door 'infection on there

7 more replies
Answer Match 77.7%

The Problem is Soved
Hello I am using Windows 7 Ultimate x32bit it works to slow and keep crashed freezes and blue screen of death will appear I use many software like registry booster regcure speedupmypc etc. but they not work for me

I have intel pentium Dual Core 3GHZ 2 GB of RAM
Please Help me

Thanks In Advance

A:Windows 7 Working Slow keep freezes and crashed blue screen


Please follow this guide for uploading your BSOD information:

Also, many 3rd party registry cleaners/boosters are notoroius for system instability (and may be the cause of your BSOD's) - uninstall these and see if your system stabilises.


9 more replies
Answer Match 77.28%

Hi everybody,

I got this baby packed with dual xeons e5320 and a FireGL v5600 video, but installed with a 32bit Windows XP Pro. As I see all the hardware is optimized for 64bit OS, so I tried to install the XP x64 Pro but got a bluescreen in the begining of intallation.

I'm aware of the driver needed for the SAS cotroller and I downloaded the 64bit version, but still got the same bluescreen . What could I do now?

And is XP x64 Pro a good choice anyway?
Price is a priority


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Answer Match 77.28%

Hey guys.

I've got a problem! I was scanning my computer with Malwarebytes on my user account. I told the rest of my family not to log on to their accounts as I am scanning, but another member of my family forgot and logged onto their user account, and came told me that the screen is just black. There was nothing I could do so I held the button on the processor to shut it down. I waited for a bit and then turned it back on. The processor started up but then it shut down and a blue screen appeared!

I have posted what the Blue Screen shows below. I have noticed that when I restart and it appears again, some of the information changes.

What the Blue Screen shows:
"A problem has been detected and windows has been shut down to prevent damage to your computer.

The problem seems to be caused by the following file: ati3duag.dll <- this bit sometimes changes to something else when restarted

PAGE_FAULT_IN_NONPAGED_AREA <- This bit sometimes changes when restarted

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe m... Read more

A:Blue screen - Windows XP - Dell Dimension 9150

I have been having the exact problem with my computers lately, it is a RAM error. Replace the sticks or take switch around the sticks in your computer and find which ones are actually dodgy.

4 more replies
Answer Match 77.28%

Hi everybody,

I got this baby packed with dual xeons e5320 and a FireGL v5600 video, but installed with a 32bit Windows XP Pro. As I see all the hardware is optimized for 64bit OS, so I tried to install the XP x64 Pro but got a bluescreen in the begining of intallation.

I'm aware of the driver needed for the SAS cotroller and I downloaded the 64bit version, but still got the same bluescreen . What could I do now?

And is XP x64 Pro a good choice anyway?
Price is a priority


A:Dell Precision 490 Windows XP x64 installation blue screen

oops, seems i posted two threads by accident

would some moderator clean it up please?

1 more replies
Answer Match 77.28%

Dell XPS L702X Windows 7 home premium Blue screen mini dump
Laptop keeps crashing with Blue screen with following message
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041287
BCP2: 0000000000000030
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Have carried out Dell solution for windows locks up as follows with no improvement including a system restore to before I believe the problems started.
&#61623; Search for Error Codes
&#61623; Run a Computer Diagnostic
&#61623; Run Routine System Maintenance
&#61623; Update Drivers
&#61623; Update Windows
&#61623; Uninstall, Reinstall and Update Software
&#61623; Look for Multiple Antivirus Programs
&#61623; Check for Malware
&#61623; Use System Restore
&#61623; Run a Full Computer Diagnostic
&#61623; Reinstall Microsoft Windows

Any suggestions for possible solutions before I carry out restore to factory settings?

A:Solved: Dell XPS L702X Windows 7 HP Blue screen

7 more replies
Answer Match 76.86%


I will be most grateful to the person or people who can assist me in the problem I have encountered.

I have a Dell Inspiron 4000 Laptop running on Windows XP Home Edition, Service Pack 1. We run a small network here, consisting of 2 computers. My laptop connects through the internet off of the other computer (desktop), which connects to the internet.

Recently, the desktop (my friends PC which he works off) was giving him hassles and he had accumulated a whole bunch of stuff that he wanted to get rid of, so as a result he completely reformatted his computer and re-installed Windows, now his PC is running smoothly.

Since then my laptop has had its problems. The problems consist of:

Freezing and completely making it unable for me to do anything else other than power it off manually.

When I turn it back on, it sometimes stops at the DELL image, without proceeding, or it will go as far as the black screen with white writing saying, "Please choose the mode you wish to start windows in, if your computer shut down to save your files please choose last known good working configuration", or I have options of SAFE MODE, SAFE MODE with NETWORKING, or start windows normally. Sometimes, before I can even choose, it will freeze right there. Sometimes, it will start windows but freeze while loading, so I get to my desktop but things like the local area connection will be loading and then "freeze"

Sometimes I get the "blue screen of death" saying tha... Read more

A:HELP!! Laptop freezes, blue screen of death, unable to start windows etc


Now when it froze again, and i started it, I got....

STOP: C0000221 Unknown Hard Error

2 more replies
Answer Match 76.44%

Was functioning normally, had just been using it, then my cat sat on keyboard for several seconds, immediately new tabs I opened in Google Chrome were incognito only and if tried to open a new website on an already open not incognito screen, that tab also switched to incognito...apparently some setting got changed when cat sat on it.  Cleared cache, closed Google and reopened, the issue continued.  Tried to reboot laptop, but it wouldn't (just nothing happened)....normally I have no problem rebooting. So I did a shut down through the computer's shutdown function (not manually).  It did shut down, but when I booted it back up, it got all the way to where my desktop should appear, then the blue screen:
STOP: c000021a (Fatal System Error).  The Windows logon system process terminated unexpectedly with a status of Oxc0000005 (Ox00000000 Ox00000000) The system has been shut down.
Have tried to boot up about 5 times...every time gets all the way to desktop, then either that same blue screen code or this one:
STOP C0000145 (Application error.  failed to initialize properly Oxc0000142
A ridiculously older laptop I know, just needing it to hold out a bit longer until get get a new one. 
Is there an easy fix?  It runs Windows XP is the other downside.  Thx if anyone can help.

More replies
Answer Match 76.44%

I have a Dell XPS 13 (9343) that I have upgraded to Windows 10. This was fine for 6 months until december when the Dell Wireless 1560 Driver was updated from to the new version of 7.35.333 dated 01/12/2015.
This driver is pushed out via Windows Update automatically and you cannot stop it. Once installed, the machine will blue screen frequently with "memory_management" errors. I have run all diagnostics and there is no issue with the memory. There is no issue if I roll back the driver to the previous version.
The problem is I have to disable Windows Update in order to stop it being forcefully updated. Does anyone else have this issue, and are there any fixes for it? I would like to be able to use Windows Update without having to perform a rollback on my wireless driver every time.
Thanks for any pointers,

A:XPS 13 Windows 10 Blue Screen with Dell Wireless 1560 Driver 7.35.333

Yes same issue here and crickets from Dell as to when this issue will be resolved.

1 more replies
Answer Match 76.44%

Hey there, I hope you guys can help me.

I have a Dell XPS M1210 Notebook computer running Windows Media Center Service Pack 2 . I'm on a different computer now because I can't get that one to work properly.

It seems that everything is just hosed and I just want to reinstall Windows. It won't boot up to either regular mode or safe mode - it just blue screens on me. I can't run any of the repair utilities because when I load the Windows CD in the onboard cd drive, it only gets as far as loading all the files and then it blue screens on me every time. For that same reason I can't reinstall Windows.

I ran ERD commander but for some reason it thinks the XP Media Center installation is an NT Workstation edition, and it doesn't support that. I was, however, able to use ERD to get all of my files transferred onto an external drive, so at least I'm not losing anything.

But the problem is the Windows install disk only gets so far and then it blue screens. This has happened before when I was working on a desktop computer, and all I had to do was swap in a better CD Rom drive and it installed windows just fine. The CD Rom drive on this laptop makes weird noises. I think its the same reason it doesn't see the proper installation when I run ERD. But this is a notebook computer. I don't think it's an option to use another CD drive. I have an external USB CD Rom drive that I plugged in, but BIOS wouldn't see the drive, and so I coul... Read more

A:Dell Notebook/Cant Boot/Blue Screen When Loading Windows

The only clue I see is the CD drive doesn't seem to act right. Hardware failure is often the cause of BSOD. is it possible to remove the offending drive and try to boot?

A laptop doesn't offer many hardware trouble shooting options.

1 more replies
Answer Match 76.44%

Hey there, I hope you guys can help me.

I have a Dell XPS M1210 Notebook computer running Windows Media Center Service Pack 2 . I'm on a different computer now because I can't get that one to work properly.

It seems that everything is just hosed and I just want to reinstall Windows. It won't boot up to either regular mode or safe mode - it just blue screens on me. I can't run any of the repair utilities because when I load the Windows CD in the onboard cd drive, it only gets as far as loading all the files and then it blue screens on me every time. For that same reason I can't reinstall Windows.

I ran ERD commander but for some reason it thinks the XP Media Center installation is an NT Workstation edition, and it doesn't support that. I was, however, able to use ERD to get all of my files transferred onto an external drive, so at least I'm not losing anything.

But the problem is the Windows install disk only gets so far and then it blue screens. This has happened before when I was working on a desktop computer, and all I had to do was swap in a better CD Rom drive and it installed windows just fine. The CD Rom drive on this laptop makes weird noises. I think its the same reason it doesn't see the proper installation when I run ERD. But this is a notebook computer. I don't think it's an option to use another CD drive. I have an external USB CD Rom drive that I plugged in, but BIOS wouldn't see the drive, and so I couldn't boot to it. I even loaded Bootlt NG but I c... Read more

A:Dell Notebook/Cant Boot/Blue Screen When Loading Windows

On my Inspiron there is a recovery partition on F11 (or CTRL F11), press F11 up and down a few times as you switch on the xps. I don't know if this is installed on the xps range but you could try. Are you under warranty?

4 more replies
Answer Match 76.44%

First off, I have a Dell XPS 600, 4gigs of RAM, two 250 gig SATA hardrives, Dual 3 gig processors, and running Windows XP Home Edition 2005 with Service Pack 2, and Windows is fully updated.

Okay, so the power went out, and my PC shut off. The power came back on, and my PC was working fine, I shut it down went to sleep, the next morning it Booted up and loaded the page where I choose from "Safe Mode," "Normal Start," and "Last Known Start Up that Worked." When I chose normal startup, the pc freezes at the Windows Logo, the logo doesn't come into full focus, its like shaded, no green loading bar nothing. Same thing happens when I try and start up with Last Known Start Up that Worked. The PC just hangs there, I left it there for an hour, and nothing happens, so I hold the power button, as soon as I push it I get a blue Screen that reads:


-goes on to say what possible problems are yatta yatta-

"Technical Information"
"STOP: 0X000000D1 (0X00000028, 0X00000002, 0X00000000, 0XF73B7E3A)"
"acpi.sys - Address F73B7E3A base at F73AD000, DateStamp 41107D27"

When I choose Safe Mode it starts Loading all the safe mode files, but freezes when it gets to the line:

when it freezes as soon as I hit the power button it goes to the same Blue Screen as I wrote before.

I also tried using... Read more

A:[resolved]Windows Error Blue Screen Freezes on Windows Logo

tap f8 when booting and from the options try
last known good configuration
is there an option to go into the recovery console listed in there,i gather you only have recovery disks

8 more replies
Answer Match 76.02%

I have a Compaq laptop running 33 bit Vista. I have had the following problems:
Windows will freeze periodically
I get a blue screen of death reboot that disappears before I can note the error message
Windows problem solution says to upgrade windows to SP1 but Windows update will not run
When I start firefox, besides the normal homepage tab, I also get a weird tab trying to open that has what looks like a lot of chinese letters and symbols.
Using Chrome, it would not allow me to post a topic on this forum

Please help!!!
DDS (Ver_10-12-12.02) - NTFSx86
Run by Paige at 17:18:20.10 on Sat 12/18/2010
Internet Explorer: 8.0.6001.18975 BrowserJavaVersion: 1.6.0_22
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.958.313 [GMT -8:00]

AV: Trend Micro Internet Security Pro *Enabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
SP: Trend Micro Internet Security Pro *Enabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Trend Micro Personal Firewall *Enabled* {70A91CD9-303D-A217-A80E-6DEE136EDB2B}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Window... Read more

A:Many problems. Windows freezes, blue screen reboots, Firefox chinese popups, & more

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

2 more replies
Answer Match 76.02%

Hi guys i recently started to get the blue screen of death on my computer. I am not sure how to fix it but its really annoying me. I just formatted my computer because it was doing this previous, and i thought formatting my computer would fix it. Obviously it hasnt, but how do i fix this issue?

Any help would be much appreciated. Thank you

A:Blue screen restarts!!

15 more replies
Answer Match 76.02%

Here is the 2 files that came up when restart. system had a error



HJT file

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 7:14:56 PM, on 3/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Vanessa\Desktop\geek.exe.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R1 - HKCU\Software\... Read more

More replies
Answer Match 76.02%

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

BCCode: 1a
BCP1: 00008885
BCP2: 83F62564
BCP3: 84432094
BCP4: 00000401
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

I also uploaded my dump files, WELL, ive done a little research..and my 3 crashes today are from..Kernel-Power, forgot to mention i use Windows 7.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 9/21/2010 1:48:28 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
Computer: Tyler-PC
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="t">
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<TimeCreated SystemTime="2010-09-21T18:48:28.145229100Z" />
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Comp... Read more

A:Getting blue screen restarts

As per your minidumps your issue is corrupted memory.

See the link below and follow the instructions. There is a newer version than what is listed; use the newer. If you need to see what the Memtest screen looks like go to reply #21. The third screen is the Memtest screen.

Step1 - Let it run for a LONG time. The rule is a minimum of 7 Passes; the more Passes after 7 so much the better. The only exception is if you start getting errors before 7 Passes then you can skip to Step 2.

There are 8 individual tests per Pass. Many people will start this test before going to bed and check it the next day.

If you have errors you have corrupted memory and it needs to be replaced.

Step 2 ? Because of errors you need to run this test per stick of RAM. Take out one and run the test. Then take that one out and put the other in and run the test. If you start getting errors before 7 Passes you know that stick is corrupted and you don?t need to run the test any further on that stick.


* Get back to us with the results.

2 more replies
Answer Match 76.02%

My OS is vista. I have tried running in safe mode, trying to run MB, and AVG, but i always get kicked out via the blue screen, and the computer reboots. MB and AVG are fining infected files, but the computer keeps blue screening to a re-boot.

Is there something i can do to get a complete scan without blue screen, restarts?


More replies
Answer Match 76.02%

Good day all, Hope all are doing good.
I've an issue with my computer, during normal running my PC freezes into the blue screen mode & restarts as normal. Could you guys help me on this ? And do let me know if you require any further info from my side. Appreciate your replies.

A:Blue Screen & Restarts


Please take a look at the following link and provide the requested information.

This will provide additional information to help diagnose your issue.

3 more replies
Answer Match 76.02%

When I start Vista my PC will go thru all the loading sequence and suddenly freeze up. I can't get into task manager or get anything to work.If I insist, the screen will get very light, almost white, and stay frozen. I have to turn the PC off and reboot again. I have checked for malware, viruses and disk problems as well as all the diadnostics that Dell offers. Nothing shows up.

A:Starting up Windoes freezes up the screen

hi try starting in safe mode more info here read carefully and use the links for more info

3 more replies
Answer Match 75.6%

I have been having this problem while playing slightly intensive games please help!
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name CHAT-PC
System Manufacturer ASUSTeK Computer INC.
System Model CM1831
System Type x64-based PC
Processor AMD FX(tm)-6120 Six-Core Processor, 3500 Mhz, 3 Core(s), 6 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 0903, 4/6/2012
SMBIOS Version 2.5
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Chat-PC\Chat
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 12.0 GB
Total Physical Memory 12.0 GB
Available Physical Memory 7.71 GB
Total Virtual Memory 24.0 GB
Available Virtual Memory 17.9 GB
Page File Space 12.0 GB
Page File C:\pagefile.sys

A:Screen freezes/crashes then restarts when gaming

Hi and welcome to tsf

what hardware are you using and is this your pc? CM1831 - Desktops - ASUS

6 more replies
Answer Match 75.6%

Hello !

SO, wonderful PC masterminds , HERE IS MY PROBLEM !

I start my windows 7 , 64 bit Desktop
It loads up super fast (soild state drive)
It freezes on the welcome scree/log in screen. (Can only move the mouse)

A)If: I press the "restart" button on my pc it goes to the recovery mode and can't fix the issue. It then powers down automatically when I click ok. Upon restarting and booting up it works fine.

B) If I hold the power button to turn off the pc and then start the pc again it boots and runs fine !

This has happened about 2 weeks ago where the pc would freeze immediately but only after logging in. It started freezing intermittently but grew to every time it logged in. I eventually went into safe mode and stopped all start up programs besides avast and its been booting / logging in fine with no freezes after that.


I have updated the dm log collector file via .Rar

Any help is appreciated ! Looking forward to it !


A:Freezes at welcome/log in screen. Restarts into recover mode.. Then...

Edit: Sorry I didn't read thoroughly. Still check msconfig again to see if something has crawled back in.
Disable non-Microsoft services too, as described in tutorial.

Load defaults in BIOS.
Try a clean startup - Troubleshoot Application Conflicts by Performing a Clean Startup
See Troubleshooting Steps for Windows 7

2 more replies
Answer Match 75.6%

Hi i am getting the Blue screen error of death while installing Windows in Dell optiplex GX280.................I dont know how to configure from SATA to IDE..Here is my BIOS screen

A:Blue screen error of death while installing Windows in Dell GX280

Follow these steps for Clean Reinstall Windows 7.

If they fail during install then work through these extra steps to Troubleshoot Windows 7 Installation Failures - Windows 7 Help Forums

Look through all of the settings choices in BIOS setup for SATA controller to set it at AHCI. But your board may not have it. Is there a newer BIOS update on the Dell Support Downloads webpage for your tag number?

1 more replies
Answer Match 75.18%

Every time I start up Windows Vista I get the same BSOD, it's installed in french but hopefully the technical info is still easy to understand?

Nom d’événement du problème*: BlueScreen
Version du système: 6.0.6002.
Identificateur de paramètres régionaux: 1036

BCCode: 1000007e
BCP1: C0000005
BCP2: 00000000
BCP3: 8B75F57C
BCP4: 8B75F278
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Booted into safe mode a couple of times but it doesn't seem to find any fixes for the problem. I read on a previous post that
you could read the minidump file so I attach the latest one if you could read and tell me what the problem is (ok, so the 'manage attachements doesn't work right now, I will try once I've saved this post!)
Thanks for any help!!

A:Keep getting Blue Screen when starting up, 7e

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Answer Match 75.18%


Here's the error I am receiving. I have absoltely no clue why this started happening. It's been going on for a LONG time now.


A problem has been detected and Windows has been shut down to prevent damage to your computer.


If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, as your hardware or software manufacturer for any windows updates you may need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select Safe Mode

Technical Information:

*** STOP: 0x000000ED (0x80A93E30, 0xC0000032, 0x00000000, 0x00000000)

Any help appreciated. Mucho Thankso.

A:Blue Screen when starting up

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Answer Match 75.18%

Hi guys,

I would really appreciate if someone could give me some insight into this blue screen that comes up just about every time I start my computer in the mornings. This has been going on for the past week. I've tried system restoring it to a week ago before the problems appeared, but believe it or not I have no restore points that go back that far.

Basically, this blue screen will appear just about any time between when the computer is first loading to even 5 minutes after I have already gotten to my desktop and started doing things. After I manually shut it down and restart it, but problem usually goes away for the rest of the day.

Any tips or suggestions will be greatly appreciated.

Edit: I have updated a lot of programs during this time, including a service pack upgrade, so it would be a huge hassle to have to undo all of it.

Here are two pictures of the problem that occurred on separate occasions:


A:Help with a blue screen upon starting up?


Has anyone experienced this problem before?

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Answer Match 75.18%

Please can someone help me!! All my files, photo's and everything important is on the PC. It will not start up, it just happened now. This is what it says on the screen:

A problem has been detected and Windows has been shut down to prevent damage on your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps: Disable or uninstall any anti-virus, disk defragmentation or backup utilities, and check for any updated drivers. Run CHKDSK /F to check hard drive corruption, and then restart your computer.

Technical information: STOP: 0x00000024 (0x001902FE, 0xF79956DC, OxF79953D8, 0xF711CF73)
Ntfs.sys - Address F711CF73 base at F70CF000, Datestamp 48025be5

Please please can someone help me. I do not know what to do. I have tried to go into Safe Mode but I get this screen also. I am unable to access anything on this PC. EVERYTHING is on it! I was going to back it up but this just happened. Please can someone help me.

It is a Dell Dimension 9150, Windows XP. Any other information please don't hesitate to ask me.

Kind regards,

A:PC not starting up at all, blue screen

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A desktop in the house was attacked by several fake registry cleaners and programs, and opening up the internet is almost the impossible. I ran MBAM and Super AntiSpyware in safe mode and it detected and removed plenty of threats, but this screen still comes up when the comp is in normal mode. Two of the bad programs were PC Cleaner Web and Weather Wizard.
It's the blue screen with error message " driver irql_less_or_not_equal "

A:Blue Screen after starting up

Hi do you get the blue screen in safe mode?

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Answer Match 75.18%

The computer I am having issues with was built this past March. Up until a couple days ago, it would only take about a minute to start up to the Windows log in screen. Now, once I push the button to start it up, it will stall for 30 seconds to a minute on the motherboard splash screen and a further 2-3 minutes on the Starting Windows screen. Once I am able to log in and it continues to finish loading, the screens are black for a good1-2 minutes while everything loads. Once it is up, I have no problems with the computer. I have run full anti-virus and spyware scans, removed recent downloads, done a disk clean up, and a disk defragmentation. Help would be appreciated.

EDIT: When the computer is stalled on the MOBO splash screen and the Starting Windows screen, there is no indication of HDD activity (the light on the tower is not lit). I can tell it is going to continue with start up because the light will start to flash again.

A:Computer Stalling on MOBO spash screen and Starting Windows Screen

Hello woodsgirl and welcome to Seven Forums.

Since the problems started "a couple of days ago" I'd try restoring my computer to a date/time prior to when the problems began.

System Restore

Whether this solves the problem or not I'd next run a full scan with your preferred anti-virus. Even if it comes back clean (nothing found) I'd run a second, or even third scan. Some free recommended products are:


ESET Online Scanner


If the problem wasn't solved with a system restore I'd next try a startup repair.

Startup Repair - Run 3 Separate Times

If still no joy I'd check for damaged or corrupt system files by running a System File Checker scan from an elevated command prompt (option two.)

SFC /SCANNOW Command - System File Checker

If all of the above has failed to solve the startup problem I'd look through these two tutorials by one of our Forum experts. He offers some additional troubleshooting steps and possible fixes.

Troubleshooting Steps for Windows 7

Troubleshooting Windows 7 Failure to Boot

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I've been working on this problem with people on the BleepingComputer forum for over two months, and while all of their advice has seemed slightly sensible at the time, after replacing EVERY SINGLE PART OF THE COMPUTER save the Seagate-tested, Seagate-passed Seagate hard drive, the CPU, and two of four RAM sticks (which have passed over 80 hours of Memcheck testing)...

...I'm beginning to wonder if the problem isn't at least in part with the advice I've been getting over there.

So, Seven Forums, here's the deal: constant freezing of the "Starting Windows" screen on a relatively fresh install of Windows 7 Pro x64, SP1. "Relatively" fresh in that I've installed all the Windows updates, the newest driver for my graphics card, Chrome, Sublime Text II, Speccy, Dropbox and Keepass.

The BIOS for my motherboard (brand new!) is updated to the latest version.

I have unplugged my Delta 44 sound card on the off chance it is the problem child, but the problem persists, so I'm guessing not.

Here's Speccy:

I used to have hobbies. I'd go for walks with my wife, try to learn to play the banjo, cook stuff. Make small batches of wine.

Now, all I do is work on this infernal box of stinking misery. All I do is run Memtest, run Seagate drive diagnostics, reinstall Windows and occasionally think about taking a sledgehammer to this ******* son of a thousand PETs and just buy a Mac.

So: new forum.... Read more

A:Repeated freezes at Starting Windows screen, "Startup Repair" no good

Please check Event viewer to see what is logged there relating to the problem.

Usually freezing is either hardware (ram, etc.) Which you seem to have eliminated or software conflicts.

If you have a BSOD (i know it just freezes) please upload at least one because we can examine the drivers that were loaded leading up to the freezes, etc.

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) >>> look for errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for all errors (they have red in the left column ).

When you find them you want to look for errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

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Answer Match 75.18%

Hello, i have a HP Tablet

It has been in a loop for a couple of days , it switches on, gets to just before welcome screen then, has a blue screen (white letters, too fast to read) and then restarts and just keeps doing that

I do not know exact Specs because i cant log on to find out !

Please Help me!

A:Blue Screen, Restarts in a loop

Can you try booting into safe mode during the initial boot up by tapping the F8 key ?

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Initially, internet browser would freeze. Within the next few days my computer would randomly restart after being used for 30 mins-1 hour. Recently, it restarts sooner and sooner during use, now about 5 mins or sooner. Screen will either go black immediately, or turn blue and say something along the lines of "system dump, windows has encountered a problem and is making a backup of your files..."
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19222 BrowserJavaVersion: 1.6.0_31
Run by Kenyon at 19:26:09 on 2012-04-12
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2942.1788 [GMT -7:00]
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svcho... Read more

A:Screen Goes Blue- Comp Restarts

Welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OTL from... Read more

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Answer Match 75.18%

hi, this problem is annoying me for the past 1 month ... whenever i play games like nfs most wanted u2 or ea cricket 07 etc... a blue screen appears and my pc restarts .... this also happens sometimes when i watch movies
my specification is :
1. processor Intel core2 duo -E6320 . 1.86 Ghz ,4mb l2 cache,1066 Mhz fsb
2. motherboard - intel D946GZIS
3. Ram - jetram(transcend) - 1 gb ...16 chips (8 on each side )

the error report is :

Problem Event Name: BlueScreen
OS Version: 6.0.6000.
Locale ID: 16393

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 0063006F
BCP3: A3290C78
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

A:blue screen appears and pc restarts

scan your minidump with microsoft debugger.

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Answer Match 75.18%

     So I was in a pretty big hurry, and had to turn off my computer. Unfortunately, Windows decided that it needed to install updates (Which i have yet to disable the automatic installing of). Because I was in a hurry, I decided to ignore the warning and shut off my computer while it was updating. Now, whenever I start the computer, the "starting Windows" screen is interrupted by a blue screen for about 1/2 a second, and then the computer restarts, and the cycle begins again. I tried to run the system recovery thing twice (2 different restore points), but neither worked, and the automatic system repair function didn't work either.
     I'm stuck, and couldn't find an answer for this anywhere. I'd really like to avoid messing with the actual hardware (that's the only solution to a problem that was similar to this one).
Thanks in advance,

A:Get Blue Screen Then Computer Restarts

put windows dvd and repair.

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Answer Match 75.18%

Hello all
I wonder if you can help me?
I have recently upgraded my PC Motherboard, Ram and Processor, I beleive it is all working and went smoothly. However I keep getting random restarts? 
I do not get a blue screen, even though I have checked the settings to make sure it will show up if there is a error, rather than restarting.
Have tried all the obvious options, checking the build, Ram, Sata ports and Board etc.... reinstalled windows twice, Bios update, driver update for the whole system including graphics card, reset com, etc
Also did a System File Checker, apparently found some errors and repaired them, but its still the same.
Windows memory test came back fine, I am looking at understanding and running Memtest at the moment and will run this to 8 passes as suggested by a friend.
This problem Seams to happen more often when I am gaming, but it has done it idle once also.
All this makes me think it may be the PSU?
here is my speccy
what do you think?
Any help is much appreciated,
Thanks in advance!

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Answer Match 75.18%

I seem to be having the same problem as in this topic: ( ) I already did what QQQQ said and turned off the auto restart so I can get a look at the blue screen if it happes again as well as checked the logs. None of the red X errors were disc errors, but there were a few yellow ! disc warning that read 'An error was detected on device \Device\Hardisc0\D durring a paging opperation', though none seemed to be close to when the problem happened. As far as the red errors, the closest one to the problem said 'Error code 00000077, parameter1 00000001, parameter2 ff7fff7f, parmeter3 00000000, parameter4 aac0ec34'. Other then that there was one that said 'The following boot-start or system-start driver(s) failed to load: Lbd' which showed up a few times durring the past week of logs, usually with one error or another involving my network adpater.

A:System restarts after blue screen comes up

Let's try the following.Download/install BlueScreenView, BlueScreenView.exe file.When scanning is done, Edit/Select All...then File/Save Selected Items.Save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content and paste it into your next reply.Louis

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Answer Match 75.18%


As the thread title probably shows, I've been having some difficulties with my system as of late. At first I thought it might have been some bad memory so I changed it out for 2 completely different sticks of RAM, but the symptoms persist.

Shortly after loading Windows (XP latest patch) I will be going on about my business and the system sometimes freezes, at other times reboots, and often blue screens. I rarely get the chance to catch the blue screen error messages as the system tends to restart immediately afterward. The one that I did manage to see looked a bit like this:

<Average blue screen error message information about a critical error>
Stop: 0x0000008e (0xc0000005, 0x804fdb2a, 0xb643d8c4)

There might have been more to it but that is what I managed to jot down at the time.

I would really appreciate any insight or help in to this situation.


A:Blue Screen, Lock ups, and Restarts. Oh my!

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Answer Match 75.18%


Suddenly blue screen appears and pc restarts. This started happening after 22nd of September. I did some windows update, wireless box software update (which my broadband asked us to upgrade for a better result). I tried to uninstall all those updates but I can't uninstall all of them.

I followed the BSOD instructions on the forum and attached the zip folder.

HP dv7
Operating system windows 7 64 bit
2 years old and never had any problems before

Thank you.

A:Blue Screen Appears and PC restarts


Probably caused by: SpyShelter.sys

BugCheck 1E, {ffffffffc0000005, fffff8000357b69f, 0, 0}

Unable to load image \??\C:\Program Files (x86)\SpyShelter Premium\SpyShelter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SpyShelter.sys
*** ERROR: Module load completed but symbols could not be loaded for SpyShelter.sys
Probably caused by : SpyShelter.sys ( SpyShelter+9dcc )
You need to uninstall this program (Use Revo Uninstallers Free Version) as it's one of the reason of your BSOD:

Start Menu\Programs\SpyShelter Public:Start Menu\Programs\SpyShelter Public

0: kd> lmvm SpyShelter
start end module name
fffff880`048a6000 fffff880`04924000 SpyShelter T (no symbols)
Loaded symbol image file: SpyShelter.sys
Image path: \??\C:\Program Files (x86)\SpyShelter Premium\SpyShelter.sys
Image name: SpyShelter.sys
Timestamp: Thu Aug 11 14:13:39 2011 (4E438F33)
CheckSum: 00042FAD
ImageSize: 0007E000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
You need to install the latest graphic card drivers following the method below: Download and install Driver Sweeper:
→ |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
Select option 2 for NVIDIA.
→ Drivers - Download NVIDIA Drivers
Boot into Safe Mode from Advanced Boot Options:
→ Advanced Boot Options
Type in Driver Fusion in Search
Remove ... Read more

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Answer Match 75.18%

I was downloading a file on the internet when I had clicked open instead of save. I cancelled to click save instead when all of a sudden I get this blue screen that says something about critical error flashes on my and the computer shuts down and restarts. I tried to restart in normal mode but it would not load windows. So I can go in safe mode and I ran norton antivirus and it has no viruses that are detected. I tried going back to last non good config and that didnt work. Also tried system restore and that didnt work. Can someone please help me. I dont want to have to reload windows. Thanks a million.

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Answer Match 75.18%

I am using the PC normally. All the sudden it freezes, all monitors go blank and the blue screen of death pops up. But just for a couple of seconds and the PC restarts itself. It happens so fast there is not enough time to get an error code off the blue screen. It has happened three times in the last two weeks.

Windows 7 Home Premium
Service pack 1
Builder: Hewlett-Packard
Model: h8-1287c
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz 3.40 GHz
RAM: 12.0GB
Display Adapters: AMD Radeon HD 7450


A:I get a blue screen then my computer restarts.

Hi and welcome to TSF this can let you see the message How To Disable the Automatic Restart on System Failure in Windows 7
but please do this
we can then have a analyst check the info and try to pinpoint the issue

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Answer Match 75.18%

For the past few days, everytime I turn on my computer it immiediately shuts down before I can type in my password. A blue screen pops up. I can get on the computer through safe mode though, any ideas? I've looked up stuff, but I don't really get it.. Step by step instruction please..

Heres what the blue screen says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again follow these steps:
Check to make sure any hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advance Startup options, and then select Safe Mode.

Technical information:
*** STOP: 0x100000d1 (0x04f3077d, 0x00000002, 0x00000000, 0xf7e4e5a1)

*** rt61.sys - address f7e4e5a1 base at f7e2e000. date stamp 42a19999

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

A:Computer always restarts? Blue screen..

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Answer Match 75.18%

Hi,I have a Win XP that in the last few day had restarted 3-4 times with not seen reason and when I happened to notice there was a blue screen with wrong access to certain address in win32k.sysI made a log and paste it here.Thanks in advance for any help.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:46:20 AM, on 9/11/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeC:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Symantec AntiVirus\DefWatch.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\Program Files\PDF Complete\pdfsvc.exeC:\Program Files\Symantec AntiVirus\Rtvscan.exeC:\WINDOWS\system32\igfxtray.exeC:\WINDOWS\system32\hkcmd.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\syst... Read more

A:Sudden Restarts With Blue Screen

Hi Viente,Sorry for the delay, this forum is very busy right now.The only bad thing I see in your log is SweetIM, which I suggest you uninstall. It collects information. See the EULA here.Crashes that cite a memory access error in Win32k.sys are very common and are not usually caused by the file itself. Often the problem is a failing memory module.I suggest you post a new topic on the BC Windows XP forum, where there are folks with a lot of experience with blue screen messages.Before you post, write down the entire message, everything you see on the screen when your system crashes. Post it all.If you cannot write it all down because the screen only flashes for a second before restarting, please read this article and follow the Eldergeek's procedure to stop your system from restarting automatically after a crash.There are two methods given. The first one involves editing the Windows Registry. Do not use this method, it is dangerous. Follow the second method.If after examining your error message(s) and doing other troubleshooting the experts on the WinXP forum suggest a HijackTHis analysis, run a new scan and post that log to a reply here. Don't start a new topic, that will put you at the end of the line again.Good luck,Dave

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