Tech Problem Aggregator

Dell LS400 Bios Update Problem!!

Q: Dell LS400 Bios Update Problem!!

Hi, I have a Dell LS400, I am trying to upgrade the bios but, when i install it from the floppy I get a message saying

"Error! This utility does not support this system"

The current Bios is A05 and I want to upgrade to A08

I have also tried A06 bios (an executable file), this would not recognize a latitude system.

Reason for the upgrade is the system does not recognize 256mb ram

Any help welcome.

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Answer Match 74.34%

Plz read to the end before responding as we have done lots of research on this matter. Most of the advice assumes that you can boot to an external device, which we can't.I'm helping a friend who bought a Dell Latitude LS400 NETBOOK running Windows 200 and didn't realize it was setup with user names and passwords. The unit appears to have an proprietary media bay for either a CD-ROM or floppy drive, which we do not have. I have changed the BIOS to boot to a USB device, which doesn't recognize a generic USB floppy drive. Without accessing an external device we can't reformat and install a new OS. Can't get by the login screen through Safe mode. There is a recovery mode, which has no options and only seems to check the integrity of the hard drive. I have tried the Ctrl + Alt + Del thing at the login screen to no avail. Due to the type of connector on the hard drive, we can't connect it to a laptop.This forum is our last hope. Any new ideas to bypass the W2K login screen so we can get access to the hard drive and remove the SAM file?

A:Bypass W2K login on Dell Latitude LS400?

http://pogostick.net/~pnh/ntpasswd/GOOGLE is always your friend, try it sometime !!

8 more replies
Answer Match 59.22%

once the update started it rained go maybe 15 seconds and just shut my computer off entertainment a bloatware screen say that the software ran in to an error and it would restart itself. I let the computer along for over an hour and finally restarted the system muse us in the power button.  once I went to restart the system I only got a blackberry screen my computer is out of warranty and your dell bios update killed my motherboard I called dell they told me in not so many words my motherboard was Fried and they would not replace it.  If I gave some on software I wrote and they installed it and it had no warning it would fry the I computer thatbwould be data to someone's personal property... DELL is this how you value your customers?

A:got the windows 10 free upgrade and used the dell diagnostics tool to upgrade driver and bios everything worked fine until the update of the bios!!!!

I called dell they told me in not so many words my motherboard was Fried and they would not replace it.

Dell just saying it's a "possibility" the motherboard might need to be replace. No one can tell you that motherboard is definite "Fried" without first looking at the system.
What is the system model number and version of windows before upgrading to windows 10? Example: Dell Inspiron 3543, windows 10
You're able to boot into BIOS(F2 key) and diagnostic (F12 key) ?
1. Power off computer
2. Power on computer, quickly start tapping F2 key ( BIOS) or F12 key( BIOS) continuously

3 more replies
Answer Match 59.22%

once the update started it rained go maybe 15 seconds and just shut my computer off entertainment a bloatware screen say that the software ran in to an error and it would restart itself. I let the computer along for over an hour and finally restarted the system muse us in the power button.  once I went to restart the system I only got a blackberry screen my computer is out of warranty and your dell bios update killed my motherboard I called dell they told me in not so many words my motherboard was Fried and they would not replace it.  If I gave some on software I wrote and they installed it and it had no warning it would fry the I computer thatbwould be data to someone's personal property... DELL is this how you value your customers?

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Answer Match 58.38%

what is feeling on updateing bios thru harddrive ?
 

A:Bios update for dell

If you are referring to the BIOS update that works thru windows as opposed to a floppy in DOS, I have used the Windows version several times and it seems to work well

wrs
 

1 more replies
Answer Match 58.38%

Windows 10 on a Dell XPS8900 desktop tower. I am getting a message telling me there is a Dell BIOS update available and recommending that I do it.

In the systray, there is a Dell icon that says my system is up to date.

Should I ignore the BIOS update? Sounds major and I'm nervous about it.
Thanks, cb

A:Dell BIOS Update - Should I ?

How is your PC working?? If it's not having any issues I wouldn't.

Even BIOS updates make me nervous..

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Answer Match 58.38%

I have been trying to install the latest version on a xps 410 but the problem is i need to do it in ms dos because windows won't update the bios with the downloadable bios update file from the website and ive tried to do it with ms dos boot but I need to input the file name in the command line but it will not accept it im using rufus should I be using it or do I use something else.
D:\DXP0601-020503.EXE 

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Answer Match 58.38%

Windows 10 on a Dell XPS8900 desktop tower. I am getting a message telling me there is a Dell BIOS update available and recommending that I do it.

In the systray, there is a Dell icon that says my system is up to date.

Should I ignore the BIOS update? Sounds major and I'm nervous about it.
Thanks, cb

A:Dell BIOS Update - Should I ?

How is your PC working?? If it's not having any issues I wouldn't.

Even BIOS updates make me nervous..

4 more replies
Answer Match 58.38%

About six months ago, I upgraded the hard drive for my Dell Inspiron 2200 from the original 25 GB to a Western Digital 120 GB. Two weeks ago, the drive failed and I returned the drive to Western Digital for replacement. Today I received the replacement drive and Western Digital has sent me a 250 GB drive. My problem is that the original BIOS (1.10 A03) supports a maximum drive size of 120 GB. I've checked Dell's website and as far as I can determine, none of the BIOS updates address a larger hard drive. Can anyone verify that I am correct about this? I can't email Dell about it, since my warranty has expired. Thanks in advance for any assistance.
 

A:Dell BIOS update

I found this

"The BIOS will support a 120G EIDE (NOT SATA) drive. Larger drives will show 137 G"
 

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Answer Match 58.38%

Hi, my sister has a Dell XPS 410 running Windows 10 and I was wondering if you could update the BIOS on Windows 10 or just make a temp XP install and update it that way instead.P.S Reason I want to update the BIOS is so I can put a Core 2 Quad in it.

A:Dell XPS 410 BIOS Update

TheRobster
Yes, when you have Windows 10, the BIOS can still be updated.
NOTE: BIOS version 2.5.1 is required, when new CPU Support was added.
Bev.

1 more replies
Answer Match 57.54%

Hello guys,
Here is my PAIN :(Dell Inspiron 580s [Admin NOTE: Service tag removed per TOU policy]   I tried to update BIOS, used Dell Inspiron 580/580S BIOS, A07 (File Name: I580-A07.EXE).
But, during updating, smth went wrong, and USB and VGA ports stoped work. After reboot, there is no screen on my monitor, usb ports steal not work. I tried to do next steps:
http://www.dell.com/support/Article/us/en/6099/SLN284985and http://en.community.dell.com/support-forums/desktop/f/3514/t/19326651But, no result.
Is there any good solutions else? 

A:dell bios update unsuccessful

Please remove the service tag from your post. Consider it to be personal info and you don't share it in open forums like this.
If you tried clearing BIOS by removing the battery and pressing / holding the power button for at least 10 sec, then your motherboard is probably bricked and will need to be replaced...

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Answer Match 57.54%

So after installing Windows 10 I decided to update my drivers and one of them was the "BIOS Update" after a while the update stopped at "sending the update image to FW for verification" and it's stuck on 3%. I'm not a computer wizard so your help is appreciated. Also if you're wondering , I'm using the Dell Inspiron 3847.

A:Dell Inspiron BIOS Update

Bios updates require special installation and must be done alone. It cannot be done with other drivers. Bios updates should be done before updating to win 10 not after. Use caution updating bios since it can brick your computer. 
You should not be updating the drivers yourself. Go to Dell Drivers and downloads and let the scanner tell you what windows 10 drivers you need-- 
http://www.dell.com/support/home/us/en/19/product-support/product/inspiron-3847-desktop/diagnose 
Completely Shutdown the computer to get out of the hangup. Wait a minute and then turn it back on.

2 more replies
Answer Match 57.12%

Hello! I have A01 bios version on my e6330.I can not succed install the current updete.I tryed windows 7, windows 10, MS-DOS...
The computer open the exe file, progress to 100% and restarts back to windows. It does not start the proper flashing...
Any other ideas? Can someone to help me with a bios dump? 

A:Dell E6330 BIOS update fail

Hi,
Thank you for writing to us!
We would suggest to first load BIOS defaults and then try to update and also check if there is any error message that comes up.
Kindly private message the service tag and email address.
Thanks
Robin

2 more replies
Answer Match 57.12%

I just got a notificaiton on my Dell XPS 8900 that there is a new BIOS update.

I am currently on 2.1.0 dated 2015 12 11.  The new one is 2.1.3 dated 2016 02 05.
Fixes & Enhancements
Enhancements- Improved system stability for virtual machine environment - Improved system stability for long Media playback.- Updated Dell Diagnostic to 4302.15 
.

http://www.dell.com/support/home/US/en/04/Drivers/DriversDetails?driverId=Y9V39
.

Everything is working fine right now.  I was wondering if you recommend upgrading.  Also you can use this thread to discuss your experiences in upgrading to this new BIOS.

Thanks

A:Dell XPS 8900 BIOS Update 2.1.3 discussion

I went ahead and installed this update because this is such a new model I figured it is worth upgrading the BIOS the first few revisions they release. The upgrade went smooth and it is working fine for me now.

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Answer Match 57.12%

I went to the Dell product page for my computer - Dell XPS 8500, and ran the scan to check for updates.  3 updates, one of them for BIOS.  I ran the updates and initiated the BIOS update.  Midway through it appeared to get hung up and my machine froze.  I left it for an hour, came back and still no luck.
So I rebooted the machine and of course now it won't boot up.  I have power and can hear the fan, but no lights on the box and no screen input.
Looking though the manual and on this forum, I've tried resetting the BIOS jumpers, and removing the CMOS battery.  When I rebooted I saw lights on the box this time but it shut down after 30 seconds, and now back to the same problem.
From what I read on this forum I'm SOL unless I buy a new motherboard.
Just thought I'd check if anyone had any other suggestions.  If not, where can I get  a new motherboard for this?  The product page for my model doesn't list it as an option...

Thanks for your help!
Jason

A:Failed BIOS update - Dell XPS 8500

When did your warranty expire? If it expired less than 6 months ago, you might be able to get Dell to fix it, assuming they can get the board. They had a policy to replace a board -one time only- if it failed a Dell BIOS update within 6 months after the end of warranty. I don't know if that policy still exists.
Those are all different revisions of the same motherboard. I don't know what the differences are. They could be as simple as a different supplier for one of the components on the board all the way up to a change in the circuit layout.
Maybe Dell Spare Parts can tell you about the differences among the 3, or at least tell you which is the most recent revision,  even if they don't have the boards available...?
All three support the H77 chipset which is a key issue.
Look at your motherboard for the sticker to see what version you have now. If you can't find out about specific differences, you may want to get one that's the same version, assuming it's one of the choices available.
You should look elsewhere if Impact doesn't have the revision you want and/or for price comparisons. And always ask if the board is new, used, refurbished and about the warranty.

14 more replies
Answer Match 57.12%

Hello,

Have a Dell desktop, XPS 8900.

A pop up presumably from Dell says it wants to "update" my System BIOS.

Sounds scary.

Isn't the BIOS the complete "guts" of the OS ?
Whys should an update be necessary ?

Should I do it ?

Thanks,
Bob

A:DELL Wants To Update My System BIOS: Questions On, Please ?

The BIOS (Basic Input Output System) is the chip that controls your system during boot up until it is "transferred" to the OS itself.
(That's a nutshell description, but should suffice here).

It is not the OS, but the SW "Guts" of your computer (Motherboard).

Whether or not to upgrade:

First, what does the update correct? They should list that info, or link to it.

In general, I'm the type to always update the BIOS if a new firmware is released, that said though, my mainboard has three separate BIOS's that I can switch to, so if one is borked by an update, or changes I make, I can go back to the original (I leave one on the original for that purpose).

If all is well on your system, you do not have to perform the update at all, and that may be the best advice I can give you, especially if you are questioning it to begin with, but if you are willing to do it, depending on what it may change for your system, it may be worthwhile.

I'll review it and post later, or others may chime in as they see fit.

UPDATE: I checked the Dell site for your system, but don't see an update for today, that's not to say anything malicious is going on, but can you give more details on the pop up?

What version it wants to update you to? Etc.
You could also boot into your BIOS and give us the version you are on, if you are several versions "behind" the most current one, it may also be beneficial to do it, again depending on what I outlined above.

1 more replies
Answer Match 57.12%

Just got a new DELL battery for my DELL INSPRION 1525. It does not hold the charge longer than 15 minutes. Contacted the place where it was purchased and was told to configure the battery with the BIOS. Went to the DELL Drivers site for the BIOS....cannot get the download for the battery BIOS to take.

Any ideas on that...or why the battery is not performing as it should??

Thanks!!
 

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Answer Match 57.12%

Hello guys, I'm new to this forum. And I hope I find a solution here.

It all started when I was updating drivers and came across updating the BIOS on my working Dell XPS 400. After Updating it, the BIOS was flashed. Once it rebooted a Post showing came up and at the bottom it said "BIOS updated successfully. AFTER that the computer made a total of 6 long beeeeeeeps with no display, monitor light is orange not green. So I shut down the computer and try to turn it on...it turns on for a half of a second and powers down...after 3 seconds it turns on...however no Display...no light on the keyboard or mouse..I just get those 6 long beeeeeeps one after the other.

I tried the following:
-removing battery for 30secs=Did not work
-removing battery for 30mins=Did not work
-Clearing the CMOS, moving the jumpers from 1/2 to 2/3=Did not work

I was read some similar problems and most say the Mobo could be dead. How could a simple BIOS update cause this. There has to be a solution. Anyhow I yet have to try removing the RAM, Vcard, any other attached hardware inside to see what happens. I cannot hit any keys on a keyboard that does not respond aswell..so that holding the insert key=Did not work


Here are my specs:
Processors
Learn More Learn More
NEW Intel® Pentium® D Processor up to 840 (3.2GHz, 2MB L2 cache, 800MHz FSB) with Dual Core Technology.

Operating Systems
Genuine Windows® XP Home Edition

Chipset
Intel® 945P chipset

Office Suit... Read more

A:Dell XPS400 won't boot up after BIOS update

On some motherboards removing the battery, in and of itself is not enough. You need a jumper. List the model number of your motherboard.
 

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Answer Match 57.12%

Hello,There's a bios update that has just been released for my laptop, i'm trying to install it but i get this error message : There isn't any ROM file in this directorythe bios version is A09the current one is A08So shall i install it throught USB flash or what shall i do exactly?thanks in advance

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Answer Match 57.12%

Hello
I have laptop Dell Latitude E7440. BIOS version A14. I can't to update BIOS a last version (A17)
I used AC from another model of laptop Dell. Is my way to use bootable USB drive or another?
Log from BIOS - Not applicable (AC)  Is it could a cause?
Thank for your help!

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Answer Match 57.12%

Does anyone know where I can find a bios update
for my Dell Dimension 2200? thanks
 

A:Need bios update for Dell Dimension 2200

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Answer Match 57.12%

Hi all, yesterday I tried to update my Dell XPS12 (9Q33 mid 2013) BIOS to the last version (A08). During the installation, the laptop remained stuck in "EC programming" at 50%..I waited two hours but nothing changed and my PC was unusable: completely blocked, no keyboard,no touch and even the windows clock was blocked. 
So, as I read in a lot of BIOS-related threads, I removed the AC adaptor and let it discharge completely..some users resolved with this workaround, and their PC's worked well after.
Unfortunately, my XPS12 doesn't want to power up anymore..I also tried to put the .hdr file of the BIOS in a USB stick and tried to power up with "end" button pressed. It powers up and the fans are working, but nothing happens then..Am I using the wrong procedure to repair the BIOS?

Thanks in advance,

Fabio

A:Dell XPS12 messed up during BIOS update

Good day ,
To help me resolve this issue I would ask your assistance by performing these troubleshooting steps,
1)Remove all the peripheral components from the system .2)Disconnect the charger from the system ,battery from the system and perform the power drain test on the system .
3)Plug in the charger back and use F2 key to get into BIOS then use F9 key to reset the BIOS to default settings.
4)If you are unable to get to the BIOS page or if there are any concerns do reply to this post with the service tag of the system (sent via private message ) so that I can look into the specifications of the system to assist you better .
Awaiting your reply .
Have a great day ahead !
Kindest Regards ,

60 more replies
Answer Match 57.12%

Trying to upload this E5530 bios. When thru detect drivers which shows 
"Dell Latitude E5530 System BIOS, non-vPro supported (Broadcom TruManage)"A16 as the correct one. It reboots, doesn't display anything and then after I login a window pops up and says no changes were made. I've also tried A10, same thing. I didn't think about the fact that it's in a docking station until I'm just now typing this message. Could that be the issue? I'm not onsite today so can't check for a couple of days.

A:Dell Latitude E5530 bios won't update

What version of the BIOS is on the system at the moment?

5 more replies
Answer Match 56.28%

Hi
I have an old Dell E6410 Laptop, which i need to BIOS upgrade in orden to use my SSD disk.
I download, and I try to upgrade, which runs fine, but when it comes to the auto restart that should do the actual update, it will not auto restart...
I'll have to push the power button, and it starts with a not upgraded BIOS. 
Does anyone know why auto restart is not working on the laptop?
I can't do a autorestart at all, i allways have to push the power button..
 

A:Dell E6410 auto restart after BIOS update

Hi,
Thank you for writing to us!
This could be an issue with the motherboard that could be faulty .
We would advised you to restore BIOS to Defaults and then run diagnostics on the system.
Kindly private message the service tag and email address.
Thanks
Robin

1 more replies
Answer Match 56.28%

I am trying to update my BIOS Because my battery is at zero precent and not charging. I have tried running the bios update .exe through administrative cmd, with and without /Forceit, /Forcetype, and /jabilBattery is healthy, AC adapter is correct wattage but unrecognized by my current bios, wich is what is prompting me to update. Please. Help.

A:BIOS Update failed. Battery Below Ten Precent. Dell XPS 15z

Flashing the BIOS with only 10% battery and no AC current is an invitation for making a brick. I recommend you do not attempt flashing the BIOS that way.Does the laptop currently boot to Windows or at least POST?Is the charger branded to the laptop? Did the charger ever work with this laptop?Has this battery previously worked in that laptop? How old is the battery?message edited by OtheHill

3 more replies
Answer Match 56.28%

Model: Dell Inspiron 530
Processor: 2.53 Ghz Intel Core Duo
OS: Windows Vista 32-bit Home Premium Service Pack 1
BIOS: 1.0.15

Hello Tech Guys,
Our office bought several computers over the past few days and I've been given the responsibility of setting them up. I AM NOT A COMUTER TECHNICIAN!

Everything was going fine until I tried to update the BIOS on one of the machines.

I had updated the BIOs on other machines with no problems - this time the BIOS update has frozen at 13%.

Please let me know what I can do to safely power down the computer and reboot/retry updating the BIOS.

Any help would be much appreciated.

Thanks.
 

A:Solved: Dell Inspiron 530 FROZEN during BIOS Update

12 more replies
Answer Match 56.28%

Hi,
Any advice?
I have a 9010 SFF that was working fine, except that it would not install the Windows 10 Anniversary Update.  Repeatedly, about 30% through the update it failed with a BSOD. I tried several times.
Somewhere I read that the BIOS might need updating so I headed over to DELL support.  I let the website automatically detect my system and it found a recommended BIOS update, version A24.
I initiated the BIOS update from the website and it seemed to run successfully but when the PC rebooted it hung half way through POST.
On a second attempt to start the machine - nothing - no display, no light, just will not start.
I tried clearing the NVRAM as indicated on the DELL website here: www.dell.com/.../SLN284985
I tried both the RTCRST jumper method and the battery removal method.
The result - it now continuously reboots but still no POST, no display, nothing.
I should add that during the original BIOS update, the PC had a Quadro 600 graphics card and a LSI 9200-8e SAS adapter card inside. They had both been working faultlessly and were removed when I tried to reset the BIOS NVRAM.
Any suggests on what next to recover my "bricked" desktop?
Andy

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Answer Match 56.28%

OS: Windows 8.1 64-bit.
I am having battery problems.
I currently have BIOS version A05 (3-jan-13).
I have downloaded the update A14 but when i am installing it,
It gives error message 'allocate memory for security flash failed!'.
My drive where windows is installed i have only 4.7GB of free space.  Could it be because of this?

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Answer Match 56.28%

Hi,I was performing a BIOS update on Dell Inspiron N5110 to Latest bios version,  when the laptop became inactive plus the fan started to run at full speed. i could not even switch off the machine by pressing the power button. At the end i had to pull out AC cord and battery.Now its dead(No activity at all). how can i restore bios???
dell inspiron N5110
service tag: <Admin Note: removed per privacy policy~RK>

A:dell inspiron n5110 bios update failure

Solution fo recovery bios Dell N51101. Download the latest firmware from the Dell support2. Save the exe and create a shortcut with the following parameter: " /writehdrfile"3. Start the created shortcut and it will create a n5110a11.hdr file rename the file to N5110.hdr4. Create a shortcut exe file with the following parameter: " /writeromfile"5. Start the created shortcut and it will create a n5110a11.rom file rename the file to DQ15A11.rom6. Copy both file "N5110.hdr" and "DQ15A11.rom" to a FAT formatted pendrive's root folder7. Remove the charger and Battery from the laptop8. Plug In the pendrive9. Press & hold END10. Connect the charger (still hold END)11. The notebook starts automatically and shows the recovery screen12. Press enter and wait until finish the flashing13. Press esc to restart14. Hopefully problem solved

15 more replies
Answer Match 56.28%

Hi, I have repeated experience of failed BIOS firmware update on Dell e5570. More precisely the part
"Sending Intel (R) Management Engine Firmware Update" always hangs on 100% and never finishes.  The annoying thing is that laptop cannot be shutdown via power button (even with the long press) and I have to wait hours till my battery dies :-(
Im trying to update BIOS from 1.6.3 to 1.7.3. In the end, I have 1.7.3 BIOS version, but Embedded Controller stays on A07 instead of A11 so I got my PC into middle of versions :-( First broken thing I noticed is WiFi always turned off after wake from sleep or after startup.
Dell support, please help. I need new BIOS (and Embedded Controller) to resolve some NVMe and other issues with the laptop.
Thanks, M.

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Answer Match 56.28%

OS: WINDOWS 8.1 64-BIT
i am having a battery problem so i am wanting to update my BIOS to troubleshoot it.
My current BIOS version is A05 (3-jan-13).  I want to update it to A14.
But i am getting ther error message 'allocate memory for security flash fail!'
The drive where windows is installed has only 5GB of free space.
Could it be becausr of this?

A:Dell Inspiron 15R 5521 BIOS update error.

No -- 5G is more than enough free space for a BIOS flash.  Is the system failing to recognize the AC adapter (F2 at powerup to check)?
If it is, the BIOS won't flash - this is a hardware problem a BIOS update won't fix -- either the adapter, the DC jack or the mainboard is bad.

4 more replies
Answer Match 56.28%

I just got a used M4600, and the currently installed bios is A08. When I try to update to A16, it restarts, says it's updating firmware, but fails at 0%. It gives no reason, and no error code as far as I can tell. Thanks in advance for any help you guys can provide.

A:Bios update failed - Dell Precision M4600

That is NOT the issue! There is nothing wrong with the M4600 motherboards per se.
Everybody has been trying to find why when trying a BIOS upgrade, the system immediately fails with a basic "BIOS Update Failed" and no specific error code or more explanation. The answer is in the PDF document below - that is the message displayed when BIOS authentication fails!
You just have to look up the Dell Signature Firmware 'feature' that was introduced into a number of laptop incl the M4600.  Download PDF doc. That was a feature introduced per NIST requirements.
In a nutshell, they changed the way BIOS authenticates a BIOS file before it will use it to update the BIOS & EC firmware. The M4600 is in the list of "Legacy Systems" where this was introduced. Basically, these systems did NOT have the Signature Firmware when produced. 
Version A04 introduced this feature. After you install that, you will have an option to turn the Signature Firmware requirement On (default is Off). Once turned On, it can NOT be turned off! 
The problem starts in BIOS ver A08. Something in the code is wrong. Because on some M4600s it updates the BIOS AND Activates the Signature Firmware requirement. After that, the system will NOT authenticate ANY other BIOS versions so you will NOT be able to upgrade past version 8!
I manage many, many systems for a company. I am currently sitting on 33 (yes, that many) M4600 with that exact same situation!
A motherboard swap does... Read more

20 more replies
Answer Match 55.86%

Hi All,

Apparently I made a big mistake and try to update my BIOS using DELL BIOS Update sofware.
The process stopped in the middle and then the comptuer shuts down.
Now when I turn on the computer there is no display on computer and there is a single beep every second.
I tried to press the power button 30 seconds while the computer without the battery and without the power plug but nothing has changed, Any ideas ? :(

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Answer Match 55.86%

I replaced the hard drive in my Dell Dimension E521, with a new 320GB (non Dell Specific) WD unit, and loaded Windows 7 Pro (again, non Dell specific version). The old hard drive was bad.

I downloaded the 1.1.11 BIOS update (http://www.dell.com/support/drivers/us/en/04/DriverDeta...) to a bootable USB flash drive. When I boot the computer off of the flash drive, it comes up with the C: thing and does nothing else.

Am I supposed to type something in there, to get it to update the BIOS or access the file on the flash drive?

I'm kind of new to this stuff, but learning...

I want to update the BIOS, to be able to install the AMD Athlon 64 X 2 6000+ processor. The current version is 1.1.6.

Thanks in advance for any advice...

Rich

A:Dell E521 Bios Update Question with Windows 7 Professional 64-bit

i believe you are suppose to run the bios update program from within windows. So when you have windows running; try running the bios update there.

2 more replies
Answer Match 55.86%

Hello and Thanks in Advance.

I am experiencing BSOD crashes and a buggy driver could be the culprit. Dell recommends updating the BIOS prior to the drivers.

http://forums.techguy.org/windows-7/982135-learned-source-problem-bsod-but.html

I checked Dell's website and the current BIOS for my machine is A08 and my system at present is A05, so maybe this should be done anyway.

The BIOS update is just a .exe file.and its description is "Dell Computer Flash BIOS Upgrade."

I am afraid to run the BIOS update in "normal mode" because of these persistent crashes. Who knows what state my computer will be in if it crashes/freezes during a BIOS update.

My computer runs fine in "Safe Mode." Would it be OK to update my BIOS through Safe Mode so that I don't have to worry about my computer crashing in the middle of the update? Does the computer care if this is done through safe or normal mode? Should I log in as an administrator to do this also?

If anyone has any advice, I am all ears. Thanks!

Chris
 

A:Is it OK to run the Dell update BIOS application in Windows Safe Mode?

9 more replies
Answer Match 55.86%

Hello,
So as it says in the title i have a 4 years old Inspiron 7720, and for the larger portion of that period of time it worked like a charm.
However lately it started doing some quirky things.
About two weeks ago my GPU (GeForce GT 650M) just disappeared from my Device Manager. I tried updating my GPU drivers, updating Windows (10) but it didn't seem to change anything. So i did some digging and found this: http://en.community.dell.com/support-forums/laptop/f/3518/t/19498450
Apparently I'm not the only one who encounterd this problem and there is a solution.HOWEVER, whenever I try to flash my BIOS an error pops up which reads: "ERROR 105 - Command line error! Status = 105."
I searched and found more users that experienced this problem, but the only solution I managed to find was reinstalling the OS, which is quite a drastic measure.
Is there any other way to fix this error?Thank you

A:Dell Inspiron 7720 GPU not showing AND BIOS update Error 105

It appears your BIOS may need to be updated.  What is the current version you're using? You should update them in order without skipping to the highest first.  Here's some information that may be helpful.

2 more replies
Answer Match 55.86%

Vostro 3400
Service Tag: 2YCCQP1 | Express Service Code: 6430164517Dell Vostro 3400 System BIOS update failed
Before Bios Version : A10Update to : A12
www.dell.com/.../DriversDetails
Affter updated, Can't boot to bios, Blank sceen
Help me please.
Thank you.

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Answer Match 55.86%

When will Dell enable Intel Speed Shift via a BIOS update? All the BIOS update requires is requires is writing 1 to MSR 0x770!
Speed Shift was fully supported by Intel and Microsoft in 2015 (1 year ago!). It makes the CPU much more responsive (particularly in gaming and real-time tasks) and costs nothing.
In the meantime, anyone can run software manually to enable Speed Shift but you need to relaunch the software every time your computer sleeps or turns off, so that is inconvenient. But the boost in performance is worth the effort.
I have manually enabled SpeedShift via software such as ThrottleStop or just writing 1 to MSR 0x770.
Dell - can you get Speed Shift into the next BIOS revision?!?!

A:XPS 9550 Speed Shift - when will Dell enable via BIOS update?

Such a shame that a premium workstation doesn't even use some basic skylake features. Dell please fix this.

2 more replies
Answer Match 55.86%

Hi,
I have a new XPS 13 (Service tag 64K2KC2 ePSA Build 4304.07) that I have only had since the 16th of this month.
All has been fine until a couple of hours ago. A Dell message popped on the lower right hand corner to of the screen to tell me there was a Dell bios update. I selected to install the bios update and now the laptop will not boot.
I get the Dell logo and then a plain blue screen. 
Any ideas how to recover the system?

Thanks,

Richard

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Answer Match 55.86%

Hi Dell fans,  just hoping for a bit of direction with this issue:
I have an inspiron 7535 laptop that has started powering off after about 30 minutes of use.  no warning, no graceful shutdown, just straight to power-off.  I've cleaned and serviced it, the normal dell heatsink paste was dry as a nuns hip flask, so that's been renewed and and it's cooling just fine, but i dont think that is the problem.  Mainly because you can turn it straight back on and continue working for another period of time without any need for a cool-down.

My gut instinct is saying BIOS issues.  It's currently at versions A05 31/Oct/2013 and the latest from the support is A13 Release date 15 Jun 2015 (Last Updated 02 Aug 2015) however i cannot get this to install.
If I install within windows (10 x64)  it runs the extractor and flashed up a command window too fast to read the error. and I cannot find any logs it might create.  the command line options dont do anything.  every version does the same thing back to A06.  I seem to see something about intel in the message but cannot really read it in full.
i've also tried booting off a freedos disk and trying all versions too.  this extracts okay and gives error 8743: unknown or unsupported platform, cannot locate hardware platform identification this program cannot be run on the current plaform BIOS version too old please use the latest BIOS to flash.
Any ideas? either on the random pow... Read more

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Answer Match 55.86%

I have a Dell Studio 540s desktop purchased in 2008 which originally had Windows Vista, 32-bit OS factory installed.  I have since upgraded to Windows 7, 32-bit and when I recently attempted to update the BIOS after an error prompt, I found that Dell only provides updated drivers for Windows 7, 64-bit OS.  Is there any way of updating my BIOS, the last version being 2009?  

A:Dell Studio 540s desktop BIOS update for Windows 7, 32-bit OS.

From the Bios file page =

3 more replies
Answer Match 55.44%

Made the huge mistake of updating BIOS. Had small MOBO usb prob, and for some reason thought a BIOS update would do something. Wasn't too worried because Gigabyte touts Dual BIOS pretty strong.

Anyway, tried updating BIOS, then system would not boot, so the Backup BIOS didn't kick in. btw, the MOBO is a Gigabyte GA-K8N Pro.

So I copied the backup bios to a floppy and used the floppy to fix the main bios. OK, now computer would boot, but would freeze up after the desktop icons appear. Actually would sometimes work for a few minutes, but always froze up.

Boots OK to safe mode, even to the point of getting online, so I downloaded the old bios from Gigabyte, put them on floppy and used that to update the main bios. Same result.

Also did a system restore from XP Pro Safe Mode (because XP wrongly states that this can be undone; didn't find out that System Restore done from safe mode cannot be undone until I tried to undo!).

My tech support (ABS Computer; they rule) thinks that the BIOS is now fine, that some windows files are corrupt and a re-install will fix problem and mobo is probably fine as well. I'll buy that.

anyone have any miracle suggestions before i re-install? Is a repair install worth a shot? Really not looking forward to re-installing all my software and putting all my data back where it belongs to get my email hist., bookmarks, etc. back.

thanks - I will now write the following 500 times: LEAVE THE BIOS ALONE! even with Dual BIOS
 

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Answer Match 55.02%

I recently experienced a permanent battery failure on my Dell Inspiron 5548 laptop, and it can now only work while plugged in. The advice I found after perusing online would be to update BIOS. I've gone to Dell Support, had the site detect my Service TAG, and downloaded the manual BIOS update file(s). However, when I try to click on the new program, it brings me to this thing called "Insyde", which A.) asks for an ID and version and B.) won't work at all anyways since it says my battery needs to be at at least 10% for BIOS to be flashed. Now, I can't charge my computer at all since the battery is fried, since I'm basically running on electricity.
Not only am I unsure if a BIOS update will even fix my battery failure issue, but I can't even test it.
My Version: 10.0.14393 Build 14393
Advice?

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Answer Match 55.02%

After updating to BIOS A15, the keys to my Dell Latitude E5440 get "stuck" again with Linux. This has been a problem for many frustrating months back when I originally bought it, then solved by a BIOS update eventually, and now back again with A15. A14 worked fine.

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Answer Match 55.02%

Hi everybody, and thank you in advance for the help.
I explain the problem: after the update of the BIOS to the version 1.2.2, the laptop rebooted and showed the following message:

Realtek PCIe FE Family Controller Series v1.36 (11/26/14)
PXE-E61: Media test failure, check cable
PXE-MOF: Exiting PXE ROM.
No Boot Device Found. Press any key to reboot the machine

I used ePSA diagnostic and the tests were all OK, then I tried to restore the default settings in the BIOS, but nothing changed.
Has somebody any advice to solve the problem??

Thank you again,
Vittorio

A:PXE-E61: media test failure after BIOS update on Dell Inspiron 5759

Here're two threads that might be helpful to you:
Posted by Buckly53e - Boot not possible after BIOS update:
en.community.dell.com/.../19988584
Posted by MUSTARD647 -Dell Inspiron 5459/5559/5759 BIOS Update Error - WILL NOT REBOOT
en.community.dell.com/.../19670909

1 more replies
Answer Match 54.6%

Resolution: Dell Inspiron 5459/5559/5759 BIOS Update - Will not boot after update
"No boot drive found", "PXE... Media test failure"
If you updated from 1.0.x to 1.1.5 (or other) and find yourself scratching your head in a panic that your system won't boot up, reboot and press and hold the F2 key when you see the Dell logo (shortly after restart). When the bios settings page opens, click restore settings to default, save, and then exit. Your system should boot to windows now :-)
If you don't care about default Keyboard LED brightness or Fn Lock key default status, disregard the following:
After your system restarts into windows, restart and repeat to enter bios. There are some minor settings that change -- They are minor and don't affect performance.  Under System Configuration, Keyboard brightness changes from dim to bright. Under Post Boot, Fn lock key changes to unlocked.
Have a nice day. Hopefully if you're reading this you already figured that out on your own.

A:Dell Inspiron 5459/5559/5759 BIOS Update Error - WILL NOT REBOOT

Hello,
I am facing the exact issue for my 5559 laptop after updating bios from Dell update site. 
It had 1.1.5 if i remember correctly, and update was for 1.1.6 using Inspiron_5459_1.1.6.exe 
Only problem, reset to default settings does not solve it for me. Its still the same PXE E61 Media test failure and NO Bot device found error. 
Is there a way to boot from usb and flash it to original version ? 

11 more replies
Answer Match 52.08%

Just searching the forum for Brightness postings, was not able to reply to an older one so here's a new thread.

Seems to be quite a few problems not able to get a dim screen brighter even with the FN+Up control in Dell's Quickset. I had this problem for some time.

This seems to me to be a Dell problem where the Quickset brightness settings can affect the BIOS settings. I thought BIOS was sacrosanct and not affected by OS, but seems not.
I find it happens when I try to adjust brightness whilst still logging into the user account (yes, I'm impatient!).

The result is that when on battery the quickset will only increase the brightness to the max set in the BIOS and not to true maximum.

To fix, I shut down, go to BIOS (boot up with F2 held down) and then go to Brightness and I readjust both Battery and Mains brightness to max. Pity it doesn't stay that way for long.

If anyone knows how to stop this BIOS "corruption" I would love to know.

A:Brightness Problem - Dell Bios

On my old HP laptop the brightness on battery was controlled by the hardware not OS.

I also had to turn up the brightness everytime I went to battery.

It is there for a reason

2 more replies
Answer Match 52.08%

I've used dell optiplex computers for years to run openbsd. When usb 3.0 support was added to the 7010 3010 and 3020 lines and the xhci driver was added to openbsd, the systems would no longer boot. They hang after loading the driver  if anything is plugged into the usb bus. If nothing is plugged in, the machine will boot but the bus is dead. These systems use the Intel 7 or 8 chipset set for managing the usb bus. The only way to use openbsd on Dell systems now is to disable the xhci driver and let it by default load the ehci driver.
I have tried disabling usb 3 support and using legacy support in the bios but that doesn't fix the problem.
I have been in touch with the openbsd developer responsible for the xhci driver and he believes the problem is in the Dell bios. 
To test this theory, I booted openbsd on an HP compaq Deskpro 6300 which uses the intel 7 usb chip set and an HP Compaq Desktop 600 which uses the Intel 8 usb chip set. Both these computers handled openbsd xhci without a problem. The problem doesn't appear to be with the Intel chipset.
It would seem the developer is correct, there is something going on in the Dell bios that is fouling things up. I have ensured all the Dell test machines have the latest available Bios in them.
Can anyone at Dell involved in bios support please run a test of openbsd 5.9 and see if they can figure out where the problem lies. Sure would be nice if the bios could be fixed.
Thank you

A:dell bios and usb 3.0 problem Openbsd

Dell doesn't support every distribution under the sun.   They support UBUNTU and Redhat. So unless the "problem" can be clarified to exactly what is wrong there wont be a bios fix or any other support.
http://www.ubuntu.com/certification/catalog/component/pci/8086:8c31/
 
http://www.ubuntu.com/certification/hardware/201308-14158/
 
 http://www.ubuntu.com/certification/hardware/201308-14158/components/
 
Open BSD Developers have "issues" with XHCI
http://www.openbsd.org/want.html
 The driver did not exist until 5.6 and 5.9 is the current version of Open BSD.  There is no such thing as one size fits all all versions.
In short OPEN BSD is not supported here.
Specific devices and equipment needed by our developers

Machines with non-working xhci(4) "Intel 7 Series xHCI" and "Intel 8 Series xHCI" USB3 controllers (e.g. Dell Optiplex 3020 or 7010) are needed in Aachen, Germany. The xhci driver was written by Martin Pieucho Contact  mpi  AT openbsd.org.

2 more replies
Answer Match 51.66%

now this system was a problem from jump seemed to run great after i got the operating system on i went to dell.com updated all the drivers got to the bios flash driver downloaded it it ask to reboot now nothing doing it starts gives the lights on the tower that it is running but no video to the monitor anything i can do tech support at dell told me they couldn't help me because this system came from a Friend who got it at an auction
 

A:Dell Optiplex GX260 Bios problem

16 more replies
Answer Match 51.66%

I am trying to help a friend with her Dell Dimension B110, about one year old.
When it boots, the displayed bar for the BIOS gets nearly to the end before it hangs and the hard drive starts chattering. Hitting F2 to enter CMOS Setup causes the chattering to stop. If you then exit Setup with ESC it boots normally into Windows XP.

I've done a virus scan and a System Restore to an earlier date and these did not help.

Any thoughts as to what's going on and a possible fix would be appreciated.

Thanks,
Steve
 

A:Solved: Dell BIOS Boot Problem

10 more replies
Answer Match 51.66%

I'm getting an error message when i try to install windows 7 on my laptop (dell inspiron 1420)... it was said that the BIOS should be upgraded first before do the installation.

well then, I'm a newbie and i don't know what should i do.
can anybody help me?

This is the error message i've got :





Quote:
The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.
Windows cannot be installed on this computer with the current system BIOS version. Contact your computer manufacturer for a BIOS update, install the update, and then start Windows installation again. OEM Name: Dell Inc.; OEM Model: Inspiron 1420 ; BIOS Version: Phoenix ROM BIOS PLUS Version 1.10 A07; BIOS Date: 20080203000000.000000+000


Thanks.

A:BIOS problem Dell INSPIRON 1420

What kind of win7 install disk is this? Is it Retail, i.e. did you buy it from a store in a box?

Or is it part of an upgrade kit that you got from Dell?

What OS did your computer come preinstalled with (if any) and when did you buy this computer?

3 more replies
Answer Match 51.66%

hi 
i could not change any thing in setup configuration.
every thing is hidden and  i need to change SATA Operation to AHCI to install windows 7
please help me.
thanks

A:Dell inspiron 7520 bios problem

Hi mohamed.naguib
Thanks for writing to us.
Under the advance tab, using the keyboard down arrow highlight the SATA operation and change to the AHCI again using keyboard.
Could you let us know if you tried the same.
Provide us your system tag#, name and  email via private message,by clicking on my name in blue
and then select send a private message for records purpose.
Regards

1 more replies
Answer Match 51.66%

Here is what I sent through to Dell:
------------------------------------------------------------------------------
Description of problem.Earlier this week, I tried to update the bios of my laptop, by downloading the program from the Dell website. The flashing program had almost finished, when Windows froze entirely. I left the computer for 30 minutes, but with still no response, I was forced to unplug the AC and battery. Since then, the laptop does not respond at all to any input (power button, AC input, etc).Description of any troubleshooting steps you have taken.I looked online and found this article:http://forum.notebookreview.com/dell-xps-studio-xps/451601-bricked-xps-1645-help.htmlwhere the second post has instructions for fixing this sort of thing. I followed them, but it does not look to have helped. I got the BIOS file by running the BIOS program from the Dell website, and finding the temporary location it extracted the BIOS1.WPH file, and putting it on the USB.To get the laptop to power on into BIOS recovery mode (with the side LEDs turned orange), I had to hold down the end key, and then release it at the same time as pressing the power button. I did this with only AC power.I tried the process with 2 USB drives - one of them had an LED access light, which flashed for about 10 seconds total once I had pressed the end key + power button combo, but then no further access. I then left the laptop for sometime (more than 10minutes) and powered it off, and tried to boo... Read more

A:Dell Studio XPS 1645 BIOS problem

95% of the time when the BIOS flash does not 'flash' your motherboard is fried. Sorry, but Dell is probably correct about this problem.

11 more replies
Answer Match 51.66%

hey iam having dell inspiron 3542 and i want to unlock its bios setuup 
but unfortunately ihave forgotten its password
 
 
please help

A:dell bios setup unlocking problem

You will need to place a call to Dell phone support - be prepared to verify your ownership of the system.

5 more replies
Answer Match 51.24%

Hello to the BleepingComputer community,First of all I'm sorry I haven't finished some of the steps from the Preparation Guide. It's because these steps require a reboot (e.g. Step 6: Disable your CD Emulation Software - DeFogger will ask me to reboot the machine), and I have a bad feeling about the question if it is safe to reboot in my situation: I'm not sure if I have a type of malware which is ready to infect the BIOS - if it is so, then it could infect it much easier during the reboot process.- If there is a good way to find out what is the problem (and fix the BIOS threat part if it really is present) without rebooting / shutting down this PC, or at least without booting from this hard drive (which I feel is probably infected), then please tell me what should I do.- If you know a place / forum where I can get a specialized help for this (seemingly BIOS-malware related) situation, please tell me where I could go.- If there is no way to move forward, I'll go ahead and risk the reboot, and follow the other steps (steps 6 to 10) in the Preparation Guide, no problem.I kindly ask you to please read below the details of the problem as it occured to me, and the things I have tried so far.The PC is AMD Athlon 64 X2 Dual Core BE-2350 2.1GHz, Motherboard Biostar TA690G AM2 (with AWARD BIOS), 4GB RAM, 200GB SATA HDD, and an ASUS EAH4870 card added a few years ago.It's with WinXP SP3, AVG Free 2012, (standard) Windows Firewall, and it's behind a router.I ... Read more

A:BIOS virus/rootkit? - Unknown threat by AVG - "Bios Update\Award" folders, BS_Flash.sys, BIOS.sys and a dozen of m...

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

19 more replies
Answer Match 51.24%

 I am receiving this message when I run sp76205: The system BIOS update file (c:\SWSetup\SP76205\hpqflash\ROM.CAB) is missing or corrupt. The system BIOS will not be updated." SP76205 was just released in June 2016 and I noticed other user are experiencing the same issue with it. Please provide a fix BIOS update or explain how to run this current update...

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Answer Match 50.82%

Hi!
After installation of latest BIOS A09 version for Dell Inspiron 3147 I got some problems with boot.

Pause about 10-15 seconds during boot after Dell logo.
Start (logon) screen not appear after boot and I see black screen till I do not touch screen.
PC does not start from Sleep mode, while Hibernation mode works,

No matter of Windows 8.1 or 10, drives etc. I have tried different installation of drives, settings and Windows 8.1/10.
Solution.
Downgrade to old version of BIOS A07 fixed all above mentioned problems. Why Dell has provide BIOS that made user experience awful? For those who have similar problems after installation of BIOS A09 version - you can download old version of BIOS from Dell downloads page http://downloads.dell.com/published/pages/inspiron-11-3147-laptop.html

A:Dell Inspiron 11-3147 BIOS A09 problem & solution

Thank you!  I had the same problem.  Could only get computer to start by removing battery for a bit.  
Thought PC fritzed. then found your note. Installed A07 from the link you provided and laptop works again!

7 more replies
Answer Match 50.82%

now this system was a problem from jump street seemed to run great after i got the operating system on i went to dell.com updated all the drivers got to the bios flash driver downloaded it it ask to reboot now nothing doing it starts gives the lights on the tower that it is running but no video to the monitor anything i can do tech suport at dell told me they couldnt help me because this system came from a freind who got it at an auction
 

A:Solved: Dell Optiplex GX260 Bios problem

Hi,

Is this the same as the one you posted a couple of hours earlier here:
http://forums.techguy.org/windows-nt-2000-xp/753557-dell-optiplex-gx260-bios-problem.html
 

1 more replies
Answer Match 50.82%

I was trying to extract bios package with /writehdrfile but the application request admin privilegies but im already using admin or run as administrator, withought sucess.
I try with version a19 and a17.
Can Dell suport give-me download link for bios files for ver a19?
Follow bios details. Thanks!!!
Dell Inspiron 5420 System BIOS

This package provides the BIOS Update on Dell Inspiron 5420 running the following Operating Systems: Windows and DOS.

 View details 
File Name: 5420_A19.exe
Importance: Recommended
Description: Windows/DOS (5.52 MB)
Release Date: 15 Oct 2013
Version: A19 ,A19

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Answer Match 50.82%

If anyone can help I'll be forever in your debt.
I've had a look around the other threads and nobody seems to have a clear answer on how to get around the grey screen which is stopping me from loading up my laptop.
It asks for the system/admin password which I don't have as I bought this from an auction in work.

If anybody can help me to crack this I will be very happy!

I'm posting this so that I can PM!

I'm posting this so that I can PM!2

I'm posting this so that I can PM! 3

I'm posting this so that I can PM! 4
 

A:Dell Latitude D610 Bios Password Problem!

1. POST in the CORRECT FORUM.
2. READ the FAQs. http://www.techspot.com/vb/topic91948.html
3. Post your QUESTION ONCE. If people wish to reply they will and you'll get a better response by posting in the right area. Please read the rules for newcomers. Bumping does not work on TS.
 

1 more replies
Answer Match 50.82%

Good Evening All,

I having a problem with my Dell Latitude D610.

I went to update the BIOS and it said that the battery is not installed despite the laptop running solely off of battery power!

I have ran the dell device diagnostic and device manager and no issue appears to be with the battery. When you check the battery info in the BIOS settings it says the batteries are not installed and also when you log into XP it constantly says running off of AC power even when its not plugged in!

Any one got any ideas what could be causing this and how it can be solved?

Thanks Nick
 

A:Dell Latitude "battery not installed" preventing BIOS update

It may be referring to the CMOS battery which is wired to the computer beneath the keyboard. The battery can be replaced for $8.95 to $29.95 depending on where you purchase...

But regardless, you do have a problem that must be resolved. The D610 has been one strange little irrelevant problem after another... but you cannot afford to irritate it and have that mysterious unremovable password appear as it has on so many D610 and D620 Dells.
 

6 more replies
Answer Match 50.4%

YOU guys have been so helpful in the past I thought I SHOULD post to see if ANYONE can help me THIS time... I have also posted this on another forum but as yet not had much response ... HOPEFULLY SOMEONE can help

I was not sure where I should post it so I have put it here - if it should be elsewhere please advise ....
Bios Password word Lock problem

I bought a refurbished Dell D600, 60 GB laptop running WinXP SP2 .. It has a legit winxp license but came with no Recovery /Driver CDs .

A few days ago experienced blue “Kernel data inpage error – and basically advice was “if 1st time you see this just reboot machine” so I did … approx 1 hour later happened again – so followed ”if seen this before follow steps below”

Up popped Dell screen effectively telling me “Primary HDD was protected by password authenticated … system and that I could not access disk without the password” . BUT I had not set one had only set user acct pwords !

I tried rebooting many times and could NOT get past this screen , in the end left it a few hours. to search on web for some more suggestions… and contact reseller etc..

The reseller comp I bought it from again confirmed they had definitely set NO passwords, which is exactly what I had been told when I purchased it, so having searched on web and seen zillions of entries from people in same situation ( saying Dell could help with an override password which will unlock bios with master password generated from service tag ended with -595... Read more

A:Your HELP/Guidance with this DELL Bios Password word Lock problem

6 more replies
Answer Match 50.4%

In the process of performing a clean, 'unattended' install of Windows XP on a Dell Dimension E520, I decided to enter the BIOS and clear the existing "System" password as the computer requires several boots during the installation procedure. Upon saving the changes and exiting the BIOS, the computer rebooted and requested (you guessed it) a password. What? I thought I had removed the BIOS password! I turned the computer off, unplugged it, pulled the two-pinned jumper switch for 30 seconds and started the computer once again. Yep, it still wanted the now, *non-existent* password. As this Dell uses a Phoenix BIOS, I inputted several known backdoor passwords; none of which worked. I then shut down, removed the CMOS battery, and left it off for more than three hours. I started this Dell up again, and it *still* wants a password. BTW, this Dell has been turned off, minus the CMOS battery for more than 12 hours. I'm going to leave it off for a total of 24 hours to see if the "capacitor drain" solution will finally clear the BIOS settings, etc. God, how I hate Dells! If someone knows of a more 'radical' solution, please feel free to chime in. At this point, I'm willing to try anything! Thanks!
 

A:Solved: Dell Dimension E520 BIOS Password Problem

Just an idea, have you tried using the old password or leaving the password blank?
 

3 more replies
Answer Match 50.4%

I have a E6510 notebook . I have a problem to update the bios . Because the notebook has a problem in the POST phase . In fact, if I access the cold pc post BIOS is slow but it works . Instead reboot ( control-alt-delete ) hangs with a flashing light. No other problems . I wanted to try to update the bios from A5 to A9 . but the update is a -executable file that performs the first phase but remains stuck in the reboot . P.S. I do not know other ways of updating and still can not seem to extract the bios files from executable
GRazie

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Answer Match 50.4%

Sigh. I used Intel Express BIOS to update my Intel D850EMVRL M/B. During the process, the computer hung before rebooting. Per their instructions, I hit the reset switch (although I guess I should have powered off completely).

Now, when the computer boots, it brings up the M/B indentifier (with the serial of the new BIOS) along with the "press F2 for SETUP, F12 for network boot" stuff at the bottom. However, that's as far as I get. I can't enter setup or do anything else.

Am I hosed here? Any suggestions would be much appreciated.

Thanks,
Dan
 

A:BIOS update problem...

Sounds like you messed up. I don't recommend using those BIOS updater things. Many people have had problems with them and as result ruined the BIOS. You can try flashing using the floppy method, but I wouldn't hold my breath.
 

9 more replies
Answer Match 50.4%

Hi,

I did a BIOS update on an ASUS M2V.
I have been having problems with Windows 7. According to the (release note) there were some compatibility fixes added for Vista. (yep, for Vista, but I think they're also neccessarry for Windows 7)

The main problems I had was related to sound. It seems to be a common problem with this MB and Win7. See here as it's discussed on Microsoft's official forums, they're suggesting a BIOS update

I didn't have a floppy drive so I had to find a workaround. I found a bootable CD (link here) that included the latest BIOS version. It's a DOS based CD which starts the update when I type "UPDATE" and press enter. It did the trick. According to the screen messages, it successfully reflashed the BIOS and it asked me to reboot.

Computer was working but Windows started to have problems. I had problems with logging off and switching it off. It would just hang on the shutdown screen.
I could log in but it won't open any of my programs (like Chrome, Word etc...). Not even regedit.
I entered safe mode which was working fine.
I tried reinstalling Windows. From DVD, it hangs on "Extracting Windows files". It did not move from 0% for 20 minutes. I couldn't hear the DVD spinning noise and the LED on the drive wasn't blinking as expected.

From USB, it just stops. I started it and moved to 1% then I left it. When I came back to the computer I could only see the setup background. No cursor on the screen and the keyboard wasn't respond... Read more

A:Problem after BIOS update

Go to Asus website, look up your motherboard, click the Downloads tab at the bottom, use the auto update Bios tool. no need to boot to anything.

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Dear HP Support Team and everyone I tried to update bios from HP Support Assistance for several time but it failed everytime and always show this dialog box. What does it mean and what should I do next from now to complete my bios update, thank you very much.

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Hello all. I'm having a serious problem and hope someone can help.
Have a one week old system. Have been tweaking it all week, a bit at a time, in hopes of getting it to run more smoothly.

HP a6750f, came loaded with WinVista Home Premium 64-bit. 8GB RAM, etc., it is fast but "hangs" a lot. I had just about gotten through the Tutorials - Vista Forums with only minimal success as of yesterday. Last issue.... to check the BIOS. I checked the BIOS, although forgot to write down what is WAS. The HP website listed a new BIOS for this unit as of 26-Jan-09 so I downloaded it. It is/was MS7548.

Before doing anything else I made a new restore point, not that it helps me now.
The BIOS update was an .exe file which had to be clicked on from within Windows, which I did. The system rebooted and came up with a screen that noted "scanning drives". Figured it was a good time to walk away. Twelve hours later, same screen. Tried rebooting a variety of ways with no success. I have a boot repair disk (via neosmart.net) and it doesn't help because the system doesn't get that far.

Here's what it does do:
Reboots; the blue HP screen comes up with four options F10, F9, F11, and esc. Have tried them all. All momentarily display a screen that lists the L2, L3 cache sizes, and the drives. (All appear to be there). There is one error message printed but no repair options.
" Default BIOS settings have been loaded due to BIOS update or checksum error.&q... Read more

A:BIOS update problem

Hello heiyah,

I too experienced the same problem with an HP, probably with the exact same update.

Model #: M9500f
Motherboard: MS-7548
OS: Vista 64-bit

updates located at: Select software and drivers*

Actual bios update that clobbered my bios : ftp://ftp.hp.com/pub/softlib/softwar...-1/sp41004.exe

I tried various ways to reset the bios back to default settings, but to no avail.

I chatted online with HP, and they let me know that I should never do bios updates unless a machine is having major problems (basically saying I caused my own problem), and we (HP and me) were not able to resolve my problem over the phone. I routinely do many, many bios updates with Dells on campus, and have never had a problem. When doing a software upgrade, it is common practice to do firmware and bios updates to hardware. I won't do that in the future with HP drivers, based on my online chat.

In the end, since the machine is under warranty, and HP is going to pick the machine up and send it to a service center to repair it. Contact HP and let them know about the problem and that others have had this same issue.

I have attached screen prints of my issue.

Good Luck!

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Originally my computer started to repeatedly restart its self when turned on. I brought it to best buy and they could get no output at all from the computer. they said it was probably a motherboard problem. I purchased a new motherboard, new ram, and a new CPU. i added those to my other items. right now i have the following

MOBO- ECS Elite Group P4M900T-M (intel pentium dual core compliant)
CPU- Intel pentium dual core
Ram- Kingston 2, 1 gig sticks of 667 ddr2 ram
Video- Nvidia Ge Force
Sound- Soundblaster Audigy
HD- Maxtor 200 Gig

The computer no longer just restarts repeatedly when turned on. It runs it POST, and the BIOS settings are adjustable and responsive. however when the computer hits the windows loading screen, the screen shows up, the bar at the bottom does not show any movement, it flashes a quick blue screen to fast to read, and then restarts.

this is what i have tried-

Memtest both sticks test fine.
HD test, tested fine.
built on table. no change
rebuilt and checked all connections again, no change
put in old cpu, (pentium 4) and it started doing the exact same thing it originally did. fast restarts. So it wasnt a motherboard problem i had it was the CPU. the old motherboard does not support the new pentium dual core chip i have.
I put the new chip back in and this secondary problem was still there, restarts only on windows load screen.
I am trying to update the BIOS because it is the only thing left i can think of.

Now the n... Read more

A:BIOS update problem

Your power supply may have gone bad... The hard drives contents may have been corrupted by the power supply problem. Replace the power supply and reload Windows
 

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i have a HP computer with a A7N8X-LA mobo and i downloaded a BIOS upgrade for it at hp.com and now when i start my computer it is just black. i called hp support but since my computer is 2 years old they wont help me unless i pay $75 even though there website said it was a critical update. i want to know if there is a way i can fix this by myself before so i dont have to pay them.
 

A:Bios update problem

As with any decent flashing (is that possible? ) you should have made a backup of the current BIOS. Load that back up.
 

3 more replies
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I’m using a socket A jetway (v6du) motherboard and I want to update my bios so I can use a sempron cpu. I’ve tried to use the software that comes with that board so called “ magic bios” bios live update utility. But unfortunately it says theres no later update of the bios that you are currently using. So I tried to visit their site but I just found only one file corresponding to my motherboard model. A file named V6DUA03.bin which has a date of 10-06-03. and its description is “update cpu name string”. I’ve downloaded this file but I don’t know how to use it. Its already in my downloads folder but I cant open it coz its has a .bin extension. I need your help thanks in advance….
 

A:Bios update problem

G'day step22, normally there is a ritual procedure where you have a bootable floppy like a W98 type dos. You unzip the new bios as needed and copy it to the floppy, keeping careful note of the file name.
You also need the actual utility to suit your current BIOS brand and also copy it to the floppy..
When you boot to that special floppy, working from the DOS prompt using "dir" you will see the files.
This procedure is usually explained in detail and with diagrams by the board manufacturer, the BIOS update must be absolutely correct for the board you have and you must use the proper utility to install it. Ensure you save the old bios, this is usually part of the procedure with the install utility.
The utility is normally available from the same place where you get the BIOS update.
This is a "one chance to get it right" procedure so ensure you follow the destructions to the letter. Some boards may have alternate install methods but this is the fundamental method.
Cheers, qldit.
 

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Well guys im new to the forum but i have read alot on here and im positive some of you can help me out... well here is my problem:

I decided to update my bios so i went to the Intel Site (http://developer.intel.com/design/motherbd/rl/rl_bios.htm) and got the bios update for my motherboard. After this i double clicked the .exe and it ran as it should, when it restarted it gave me a series of beeps (normal) then it went to a screen that read "reboot and select proper boot device or insert boot media in selected boot device" so i tried restarting and going into the bios and i went to boot priority, all it showed was my floppy drive and my CD-RW drive, no Hard drive detected. so I decided to try reinstalling windows and the windows setup detected my Hard drive and i went to install and it went to the screen that read press enter to install windows, press F8 to agree, etc, etc, the setup continued and it formated the drive, then it went to "setup is loading files" after that finished it said "setup will now reboot and then continue installation" it would reboot and then go back to the screen that read "press enter to install windows" now im at a point where i have no idea what to do so.... if any of you have any suggestions it would be greatly aprecciated.

Thanks for reading,
Lupus6
 

A:Problem after Bios Update

May be you accidently pressed "enter", the second time computer rebooted.
 

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I need to update my 14z 5423 but when i run the 5423A13.exe (Bios updater) my pc freezes. What can i do?

before you ask, i really need to update the bios.

Thank you

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Answer Match 50.4%

I updated my bios with Asus' bios update utility, at first everything worked fine. Including the required reboot. The next day when tried I booted up I got an error message saying the processor is set at the wrong speed. No matter what speed I set the message reappeared. Can anyone help? Thanks
 

A:Bios Update problem

Try entering BIOS and reset to defaults . .
 

3 more replies
Answer Match 50.4%

Hi, sorry I do not speak English! The problem after BIOS update (80.07 -> 80.13)! Now on the screen Press the ESC key for Startup Menu, but the keys on the keyboard does not work! Computer hangs on this screen. Where can I download version 80.07 BIOS and how to recover it? I did not find the support pages for the Pavilion 500-122erm. I need to create a USB flash drive! Thank you!

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Answer Match 49.56%

My Samsung series 3 laptop has been sending out popup messages telling me I need a bios update, I go to the Samsung software update site and this bios update has been failing, I have made several calls and chats to techs at Samsung who tell me to do what I have already done, they tell to ask for tier 2 tech, who can go in my computer and fix it , When I finally got a tier 2 tech, they told me the same thing, I told him what I had been told about him and what he could do, He said, is it working , I said yes, but settings on computer change on their own,like wifi turns itself on and that concerns me. Anyway, He said that it didn't need a bios update,even the Samsung website said this computer needed a bios update. I posted this on hardware,firmware concerns, and they told me to post here, I was going to go to a site ,that had a download that checked drivers, I was told to stay away from this.

Thanks,
Jim

A:Samsung Bios software update for bios,update fails

Are you getting a direct link from the notification update? Can you post the link/site next time?

3 more replies
Answer Match 49.56%

HELLO WORLD .  I usually update BIOS and so on at here   (http://support.lenovo.com/kr/en/products/Laptops-and-netbooks/IdeaPad-Y-Series-laptops/y700-15isk?ta...) Whenever I update BIOS, I had to open back panel and get rid of SSD (Samsung 950 Pro 256GB) to get into the BIOS settings, then I changed boot mode Legacy Support into UEFI and after I change Legacy to UEFI, I insert my SSD back and boot. And I could check that my laptop's BIOS is updated.  BUT ! Do I have to open back panel with a driver and remove SSD and re-setting boot mode and put SSD back and close the panel ? Is everyone doing what I've done ? it's very tedious and tiresome work to do. Whenever I want to update BIOS, I need a driver to open back and put SSD out and vice versa.    Is there a method to update BIOS update without opening back panel ? Please, Help ME !!!  (I'm using Windows 10 Pro 64 bits)?  

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Answer Match 49.56%

Hello,a week ago I made a BIOS-Update with my T460 from Version 1.07 to 1.10 and then some time later I noticed that from there on the internal battery pack was the first to be discharged to 5 percent load and after that it was followed by the external one. Normally it has to be the other way round.In the beginning I couldn't imagine that it has something to do with the new BIOS but today I installed the old Version 1.07 again and now it works just like before the update and the battery packs are discharged in the right order.I heard also Lenovo engineers and programmers read in this forum and so I decided to write about this problem here. Maybe it's possible to fix this bug with a new BIOS-Update.

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Answer Match 49.56%

Hello, I would appreciate your time if you can help.
I am trying to update the bios on my Gigabyte MA790FXT-UD5P board, using Q Flash and a floppy DD.
I have downloaded the two different versions of the Bios [F6 and F7], now from both Asia and Us download points.
I have F5 on another floppy disk, and used it previously [to recognise latest cpu]
I can see the files on the disk, in Win7, and can open and extract the files from the Asia download, but not the US download.
However, apart from that, when I try to update the bios, the bios cannot find any files for F6 or F7 [They are loaded on separate disks].....
But it can find the files when I try the older [about 6 months] F5 disk, and have successfully updated the bios to F5
So the question is, why can't the bios Q Flash facility see the F6 and F7 files? Is it faulty floppy disks, if so why can Win7 see it. Is it a faulty floppy disk player? It is only 6 months old but in any case Q Flash sees the disk player. Is it faulty files?
Any ideas? Your time and thoughts would be appreciated
 

A:Bios update from floppy problem

10 more replies
Answer Match 49.56%

hi all i have an asus crosshair mother board and was told my bios is 2 years old i used the tool asus update but come up no bios updates.
bios at the moment is version asus crosshair acpi bios revision o5o2
just hope u can put my mind at rest
 

A:not a problem as such (latest bios update)

Check the Asus site for updated BIOS's. Or click here and click on BIOS. Note there are two newer BIOS's than your original one.
 

3 more replies
Answer Match 49.56%

Hi, I have a problem with updating the BIOS on a Qosmio G30-162 which appears to be running the following version: -
Version 1.20
DMI Version 2.3
BIOS date 01/21/06

Every time I run the V3.90 update it says that it is not valid for this machine.

Does anyone know how to resolve this issue?

Many thanks

The BIOS update I am trying to run is V3.2.9 (P0038v390.exe)

When I run the files the update says that "This computer is not supported".

Many thanks

A:Qosmio G30-162 - BIOS update problem

Hi

What Windows OS did you install?
If you have installed Win XP then the Common Module should be installed before trying to update the BIOS.
If Vista is installed, the VAP (value added package) should run.

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Answer Match 49.56%

On August 27, 2015, I got a notice from Dell Update that there was a new version of the BIOS for my computer (a Dell Inspiron 15 laptop). My computer was out of warranty at that time, so I appreciated the notice, thinking Dell was good to update the BIOS. However, the update has proven to be a disaster.
Whenever the computer is idle for more than a half hour, it goes to blue screen and says it has encountered a problem and needs to restart. The error is called "kernel data inpage (sic) error." I first tried Dell Support, but they absolutely refused to do anything to fix it, because it is out of warranty. They told me to go back to a point before the update. No matter how much I argued that they had caused the problem, they still refused to fix it and would not help me regress the computer to an earlier time (I don't know how to do it)
I I have found out since that the Intel Rapid Storage Technology Driver is missing and, according to Microsoft, is causing the problem I am having. I need Dell's help to replace that (so I choose the right version). But, now, Dell Detect won't run on my computer, and I can't find anything on the web site to tell me which one is right. Also, I am shut out of Dell chat and there is a multihour waited for phone support.
Before this happened I was ready to be a Dell customer for life. Now I feel like I'm being told to go away.
Has anyone else had an issue with this BIOS update?

A:BIOS update causes major problem

You may have malware on your PC.

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Answer Match 49.56%

My motherboard is ASUS P4BP-MX 2.0...


I tried to install Windows XP professional (SP2) on my PC..formatting and copying of files done successfully..
After restarting, my PC hanged in Windows XP logo screen itself..
I have previously used the same cd and installed XP successfully in my friend machine recently..so no problem with CD..
so to troubleshoot i installed Ubuntu 8.10..it worked successfully..
am able to boot and work in Ubuntu 8.10...

I thought of upgrading my BIOS 1003 to version 1005 and downloaded 1005.BIN for XP..

1) Does upgrading my BIOS fix this XP installation issue?

While trying to upgrade i went through my board manual and pressed Alt+F2 key after POST screen..
I got the AwardBIOS Flash Utility for ASUS v1.00 screen..
The screen had File Name to Program field but my cursor is being shown at some other place near the Message grid..
Also its not accepting any input from keyboard..
I tried Fail Safe defaults, Optimised defaults..but no success to enter file name in AwardBIOS..

2) Does resetting my RTC CLEAR jumper alone by unplugging power cord and removing CMOS battery fix this problem?

3) If i somehow get access to AwardBIOS utility in feature with some fix, is that possible to Update my BIOS with FAT32 formatted USB pen drive having my 1005.BIN in AwardBIOS utility?

A:BIOS update and XP installation problem

Here's a thought.

Install VirtualBox on your Ubuntu partition, and then try and install Windows XP in Virtual Box.

Does it work, or hang at the same place?

2 more replies
Answer Match 49.56%

I have lenovo G50-80 and i was having issue related to my Intel HD 5500 Graphics Card. when i install graphics card driver it start flickering and i can't play videos or games. To solve this problem I download all drivers from levono website and after installing BIOS file, when it showed current verison and installing version I canceled the BIOS update. I shutdown my laptop and when I press start button, the power led on for 2 seconds and then powered off again.  please guide me how to recover updates on my lenovo G50-80 without windows and without any access to other laptop. The Display screenshot for graphics card problem is attached here with.  

























1.png ?289 KB

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Answer Match 49.56%

Hi,

I have a problem with updates bios of my Desktop Board D102GGC2, running on Windows Vista 32. I download the new update for my motherboard .EXE file from http://www.intel.com
So when my pc finish updateing board in the setup say Flash update is completed successfully! and PC are reboot and nothing on a screen completly black monitor

Pleeeese Help me what is the problem with Intel bios updates

PC are reboot automatic and no sign of my new updates

I also read the Intel Troubleshooting BIOS issues it's say to remove the jumper and try
recover with CD/or Desket I download the BIO file copy to formated floppy disk and try to recover the system but It's wont help!

any suggestion are welcome...
 

A:Express BIOS Update problem please help!

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Answer Match 49.56%

I have an ASUS P5E mobo. When I set it all up, I flashed the bios from 0203 to 0502 and a few programs that came with the board ceased to function anymore. The AI suite in particular and also Smart Doctor. I was planning to use AI to O/C but one thing that 0502 had that 0203 didn't was all the increments for uping all the params. Does anybody know if 0501 has those settings, and if AI and SD work in this bios version or should I just go back to 0203.

Thanks
Robert
 

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Answer Match 49.56%

Hello,i'm using f1 - f12 keys very often so i decided to update my bios. My actual version is V1.05 and i download new version from lenovo page: http://support.lenovo.com/pl/pl/downloads/ds036474 When i want to instal, program shows my version of bios and version that would be instaled. But after 2 seconds it shows me window with message:  BIOS is not for your Notebook PC. Anyone knows how to update my bios in this case? 











Solved!
Go to Solution.

A:G500s BIOS update problem

have same issue here,  its stopping kaspersky from stopping screen shot software/virus. installed win 7 on a new hdd to try, same result. Also should add im a computer tech 13 years experince so... Lenovo???

4 more replies
Answer Match 49.56%

Hello,I recently bought the pavilion x2 12 detachable b003tu. I was having a strange problem. When I fully charged the device, the battery reduced directly from 100% to 93% without the anything in between. I contacted Hp technical support. They gave me some intel driver updates and BIOS update. After doing that the battery issue was not resolved. However the battery backup drastically reduced by 2 hours. I did a factory reset and updated to my previous BIOS but the issue was not resolved.Now I am having another problem apart from the battery issue. Usually Microsoft downloads updates when the Battery Saver option is turned off. My battery saver option is turned off but then also when I open the Update page it says "Battery Saver option is turned on" and will update after the mode is turned off. The same message is displayed even when I plug in the power adapter. Hence Microsoft is unable to download any updates. Pls help.

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Answer Match 49.56%

Well guys im new to the forum but i have read alot on here and im positive some of you can help me out... well here is my problem:

I decided to update my bios on my mother board (Intel D865PERL) so i went to the Intel Site and got the bios update for my motherboard. After this i double clicked the .exe and it ran as it should, when it restarted it gave me a series of beeps (normal) then it went to a screen that read "reboot and select proper boot device or insert boot media in selected boot device" so i tried restarting and going into the bios and i went to boot priority, all it showed was my floppy drive and my CD-RW drive, no Hard drive detected. so I decided to try reinstalling windows and the windows setup detected my Hard drive and i went to install and it went to the screen that read press enter to install windows, press F8 to agree, etc, etc, the setup continued and it formated the drive, then it went to "setup is loading files" after that finished it said "setup will now reboot and then continue installation" it would reboot and then go back to the screen that read "press enter to install windows", ive even reset my CMOS and it didnt help at all... now im at a point where i have no idea what to do so.... if any of you have any suggestions it would be greatly aprecciated.

Thanks for reading,
Lupus6
 

A:Solved: problem after bios update

16 more replies
Answer Match 49.14%

Hi,The other day I updated my Lenovo Flex 2 BIOS in win10, downloaded the official update file from Lenovo Support Website, and proceeded with the setup but after update, I haven't been able to boot the system up again!On the other side, I have forgotten the password I have set for BIOS settings, several months ago!So overall, I have a laptop with secured BIOS and a failed attemt to update it's BIOS which doesnt boot and stays in this page no matter which option you choose:?I live in Iran where Lenovo doesnt have any official support centre so on the other hand, my hands are tied.But I would be glad for any help you could provide Thank you all

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Answer Match 49.14%

Hello, I have a ThinkPad X1 Carbon 3rd generation. Two days ago, I have updated the BIOS to the latest version 1.12. The installation went well and I successfully booted into Windows 10 with no issues. However, the fan was not working anymore. I did not notice this until the laptop was extremely hot (which is very unusual for this laptop under low/medium load). In particular, I was just running a "disk cleanup" using the native Windows tool and after 5 minutes I decided to kill the process (this operation usually takes 1-2 minutes). My feeling was that due to the temperature the cpu was in throttling. At that moment, I noticed that the fan was not active. After a shutdown, the fan was again working. However, I noticed that the fan kicks in much more often than it was used to. For this reason, I did two things:- I have downgraded the BIOS to 1.11: BIOS 1.12 updated the CPU microcode, I am not sure that the microcode was downgraded as well when I downgraded the BIOS. - I have run the "Intel® Processor Diagnostic Tool": I was afraid that the high temperatures may have damaged the cpu. The tool reported that the maximum temperature of the cpu during the benchmark was always safely within the expected threshold and all the tests were passed. Now, I still can see that the fan kicks in much more often than usual. I have noticed, using sensors under Ubuntu 15.10, that every time there is a very short burst/peak of... Read more

A:Fan Problem after BIOS Update - ThinkPad X1 Carbon...

Laptop has got anti overheat thing so if temp rises over 100c it will automatically power off like if the battery was dead and that you unplugged it that sort of power off so temps you don't have to worry but as long laptop alone isn't idle at 80-90c then laptop needs clean out to fix it and if that won't fix it then it could be something else

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