Tech Problem Aggregator

will a cdrom from a dell machine work in non-dell?

Q: will a cdrom from a dell machine work in non-dell?

I recently bought a cd writer and have found out it was originally meant for a dell computer - mine isn't a dell though.

The writer manual is here -

The machine is just some clone I picked up at a garage sale, it works really well except that the cd writer quit recently. It has an MS- 6738 motherboard and duron processor running Ubuntu 10.04 currently.

Will the dell cd writer work in it? So far I'm having no luck but I'm new at this so I wasn't sure if it was my error or simply not going to happen



A: will a cdrom from a dell machine work in non-dell?

6 more replies
Answer Match 75.18%

Would Dell Factory restore DVDS work after Dell replaced the motherboard? I haven't tried it because I have the dell re-installation disk, just wondered if I ever need to get rid of this computer. I am planning on keeping the computer as long as possible. Just for information no activation was required. I didn't have to use the OEM key on the back of the computer.

A:Would Dell Factory restore work after Dell replaced the motherboard?

With dell's the key is intergrated with the os. If they replaced with same motherboard then I do not see why it wouldn't.

9 more replies
Answer Match 74.34%

Dell Audio doesn't work on my Dell computers but Realtek does. Why is Dell Audio on my computer if I can't get it to work? It looks like a better program with far more features.

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Answer Match 74.34%

Would any of you please tell me where to find the proper 64-bit drivers to use on a Dell Inspiron 531S?

The official Dell website does not share drivers for that edition of XP. My computer came with Ubuntu pre-installed. Please help me get the right drivers XP Pro (64-bit).

The only reason why I'm searching for 64-bit drivers for XP is because I have no interest in using Windows Vista or any 32-bit operating systems from Microsoft. Like I mentioned before, the Dell website is not offering the proper drivers I need for this computer and the Windows XP (64-bit).

I've read articles about getting 64-bit drivers to work on that computer, but I haven't found any website that offers the same drivers. I'm basically on my own, according to this Dell expert (see below). That person told me about the drivers without sharing 1 single link to download the 64-bit drivers (or chipset) for XP, which he/she mentioned:
Dell does not support 64 bit in that model and the reason there are no drivers. You are basically "on your own" to try and find suitable drivers.

However, if you installed the Chipset drivers, Windows should either install a generic driver or find suitable drivers.

The correct install sequence is (1) Install Windows (2) Install chipset driver (3) Install Device Drivers.

On Intel systems the chipset drivers define what is on or attached to the motherboard. I assume the AMD drivers do the same thing.Click to expand...

A:Dell site won't help me. How do you get XP Pro (64bit) to work on Dell 531S?

Hi there

The very best database for drivers is . You need to create a free account to gain access.

What the tech suggested was installing enough drivers to get your networking to work and then letting Windows find all the missing drivers automatically using the now working internet by selecting the option "search for drivers automatically" when installing the devices through the add/remove hardware applet in the Control Panel.

3 more replies
Answer Match 74.34%

Hello Admin,
My dell stylus pen can't be activated after my Dell Venue 11 Pro device is upgraded to Windows 10.
Please advice me how to solve this problem. Thanks in advance.

A:Dell Stylus Pen can't work on Dell Venue 11 Pro Windows 10

I have the same problem after upgrading to Windows 10. Don't say it's the battery because I have replaced with a new battery and still won't work.
Dell, please provide solution.

4 more replies
Answer Match 74.34%

After doing a clean install of my computer about a week ago (Windows XP Home Edition) my Dell speakers won't work at all, in WMP and on websites, such as YouTube. I installed the driver from Dell Support but they still don't work. Everything is plugged in properly and the green light on the right speaker goes on, but no sound at all comes out. NOTHING. I looked around in Audio settings and everything seems to be in place. The speakers aren't muted or anything. Could someone please help me solve this problem? Thanks!

A:Dell Speakers won't work on Dell Dimension B110

Check your connections again. We've all plugged in the PC connection to the wrong port from time to time.
If that's not the problem, uninstall the driver in Device Manager and reinstall.

1 more replies
Answer Match 73.08%

ok I have windows XP On Both Off my computers but my other one has a dell monitor and I've tried to get it to work so many times I got lucky I think twice first time it worked but then I shut it off for the night then I had a hard time to get it to work but I finally did and after that I can't get it to work it keeps saying to set it up through the disc drive I think I haven't turned it on for a bit I'll have to check it,
but can anyone help with what I said?

A:Does A Dell Monitor Work With A Non-Dell Computer?

12 more replies
Answer Match 71.4%

Hi all new to this fourm just bought a dell inspiron 3200 for my nephew had no cd rom just floppy so i bought him a 24x cd rom for one of the newer dell lap tops the cable plugs in to the printer port but we cant seem to make it work HELP it is designed to come out of the docking case and be pluged in internaly but it won"t fit the 3200 just the newer dells the guy that sold me the cdrom with the cable said it would work but it won"t i noticed on the tag on the cable it says for floppy only do i neen a different cable or something elseTHANK YOU IN ADVANCE MAKINHOLES....

A:Dell 3200 ext cdrom how to hook it up

The cable that says for floppy only means just that. I have tryed hooking up a cdrom that worked with the modular bay of a unit but it never works on the floppy entension cable. You probably need to buy the correct cdrom drive that fits the modular bay and run the floppy off the cable. BOL

1 more replies
Answer Match 70.56%

My Dell 5000e has never had any problem with the internal (removable) CD drive, which is identified as a Toshiba DVD-ROM SD-C2402. Now all of a sudden it won't recognize it. Under "Manage Computer" there is a red x, and when I double click on the drive I get the message that "the drive is not present in the bay" (though of course it is).

I'm running W2k.

Any ideas on what to do?!

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Answer Match 70.56%

The computer is a Dell 4300 series. the cdrom and the dvd rom are installed in the machine but they dont show up in the computer they disappeared. I change the boot order to boot to cdrom to reinstall windows xp but that will not work either. can somebody help?

A:Dell 4300 series cdrom not showing up

Hello and Welcome to TSF

Change your IDE cable, boot and see if they are reconized

1 more replies
Answer Match 70.56%

I am asking if a Dell xps 430 motherboard will work in my 420. The cases look identical.
The reason I am considering this is to get DDR3 Ram so as to have a faster computer. 
My 420 is DDR2 and the 430 is DDR3
Anybody ever do the swap?

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Answer Match 69.72%

Hi I have a dell lattiuted cpi with swappable drives. I formatted the hard drive to put windows 2000 on it, but it will not see cd drive. I made a bootdisk(98se) and booted it without cdrom support and tried to load something called cdromsetup and mscdex.exe and everytime i do, it says please insert disk setupa: or setupb: What in the world did I do? I know that I need the cdrom driver loaded but How?
Thanks for any help.

A:Solved: formatted dell laptop, no cdrom detected

16 more replies
Answer Match 69.72%

Computer Dell 4300

Okay So this PC turned on and worked fine!

It had 2 40 GB hard drive in it.

I took one out and put a 80GB hard drive in it.

Now it will not detect any CD ROMs ( 2 ) nor both hard drives in BIOS
Both HD are set to CABLE SELECT,


Im at a lost! I tried to uplug the 80gb and leave the 40gb.. still nothing

I tried put everything back the way it was... NOTHING.

What am i doing wrong?

A:Dell 4300 Wont Show HD or CDROM in BIOS

"What am i doing wrong?"

Providing drives with the Cable Select option was a good idea in theory but rarely worked in practice.
You should set one to Slave and the other to Master where both drives are sharing the same data cable, with the Master drive on the end-connector and the Slave drive on the middle connector.
Where a drive is not sharing it's data cable with another drive, set it to Master.

2 more replies
Answer Match 69.72%

I just put in major upgrades on my machine and I'm trying to install my Dell version of Windows Me on the machine (yes, Me sucks, but this is the scenario). The motherboard, processor, and hard drive are not Dell parts. Could this be why Win Me will not install?

A:Dell OS on non-Dell machine

16 more replies
Answer Match 65.94%

I have a SATA Hard drive from a Dell that I would like to add to a HP machine as a 2nd hard drive. The HP is a dx2300 microtower with a Core 2 Duo CPU E4400 @ 2.00 GHz and 1GB of RAM. The HP has XP Pro and the Dell has XP Home Edition. Is this feasible or even worth my time?

A:Put a Dell HDD in an HP machine.

15 more replies
Answer Match 65.1%

Recently my del xps 400 started falling, intermitently(that is a few minutes its perfect, then a few minutes it lags like hell) into lag pits during gaming(any games).
But that is the least of my worries now(altough i sense a connection between the two events)(the second follows):
About yesterday my pc started giving of a foul mettalic smell. i am not sure where it is coming from although i note that of all the parts the likeliest suspect is my GPU(Nvidia 7600 GS), i opened the pc and found it to be very hot and it seemed the smell was concentrated around this "object".
So i opened the temp monitor and it showed that during periods of relative inactivity the temperature og the gpu is in the range between 60 Celcius to 80 C'.
The question is - is that normal temperature levels for an inactive gpu?

A:The Burning XPS 400(dell) machine

i would say that is not a good temperture for your card on a destop system correct??

My alienware labtop with the 7600go runs at about 70c when its fully loaded for long periods of time...

usally labtop runs hotter than desktops not the other way around

2 more replies
Answer Match 65.1%

hello me again
i have a 1501 dell amd machine CPU sempron sms3600hax3cm
mobo da0fx2mbadd7 rev D
i would like to upgrade my CPU like i did my 1525
i cant seem to figure out if and which CPU will fit or if the bios will except a duo core
my 1525 had an intel
can i get one of you dell gurus to help me out as i now realize dell swaps out mobos
for the same model
as useual I'm grateful for you help

A:1501 Dell AMD machine

You can tell from the model and code numbers on the edge and center of the board... or from posting the service tag at the Dell tech support site... using he information on the left had column of the scfreen

1 more replies
Answer Match 64.26%

I continue to get some werid problems on a new Dell XPS machine. The OS will not allow open windows to be closed down using the X in the top right, you must open task manager to close windows. The other issue is that I constantly get bad image.dll messages for various programs. I have reinstalled those programs which has had no positive effect. Any help is greatly appreciated.

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Answer Match 64.26%

Hi everyone. I've been reading up on Microsofts licensing schemes and I thought I understood them, but now I have a situation that I don't quite understand and I could use some help. So I got my hands on a used Dell PC that had a Windows 7 Pro 64bit COA sticker key on it. I also received the installation DVDs with the setup. I thought that this type of setup falls in the OEM licensing scheme and is tied to the motherboard. I didn't think the key would work on a new motherboard until I installed a new motherboard, a different motherboard (make and model) to the system and after reinstalling Windows 7 with the DVD, key activated just fine. I didn't think it would and this puzzles me. Why exactly did the key work? Is it maybe not an OEM key?

Machine was bought in Germany, and I'm from Croatia, if that makes a difference. I read online that EU has different laws and product key reselling was made legal or something like that, is this the reason why key worked, even though it's on new hardware (motherboard)?

A:Windows 7 key from a Dell machine on a new motherboard

You are lucky. Legally you cannot use an OEM key with a different motherboard (which is the same as a different PC).

3 more replies
Answer Match 64.26%

I have a Dell Machine (Dimension2350) with windows XP Pro on it. This machine won't boot-up. I noticed on the back of the machine there are 4 lights-A.B.C.D. The "D" light is on. I have another Dell machine(Optiptex 160L) and all 4 lights are on . If I pull the mouse out of the Dimension2350 the "D" light goes out to.So the A.B.C.D. lights have something to do with the keyboard mouse and "?". Can someone help me with this problem .THANKS...
Have a good productive day!

A:Trouble-shoot Dell Machine

Use the Dell Service Tag ID # found on rear of tower units and underneath if you have a Dell get support pages for your exact model

Click on appropriate type of customer....Home, etc

click Start here...

next click Drivers and Downloads......

and on the next page, type in the Service Tag # which takes you to the correct page....

Select the User manual on the far left "Get Manual"

Look up the Dell motherboard diagnostic lights and that will tell you the function of each one.
I have a Dell Dimension 3000 but for it's diagnostic lights, there is no combination shown of the 3 other lights OFF with the "D" light on

2 more replies
Answer Match 64.26%

I am having terrible problems with with onboard sound and video. It takes several reboots for windows to recognize and load the drivers. I have updated everything I could from the Dell driver page and still the problems remain. I have also reinstalled Windows. I noticed in the Dell forum people are having the same issues. Intel has a newer bios for this motherboard on their site but I guess Dell has a security feature that prevents me from updating to this bios. It looks like Dell has given up releasing new bios for this system. Anyway of working around this security feature and installing a the intel bios?

I was also having problems with the NEC OEM dvd/cdrw that came with it. There was a more up to date firmware on the NEC site. Yet it mentioned it would not work on Dell OEM drives. The drive was pretty much useless as is so I decided to take a chance and update the firmware anyways. As it turns out the drive now works perfect. I am hoping for the same with motherboard.
The system is no longer coverd by warranty.

A:Updating bios on Dell machine?

If it is a DELL motherboard, you are SOL. Only DELL can provide an update.
The only way you could get an update is if DELL were using non-custom boards which as far as I am aware they do not do unless they have changed their business model. I have not seen a Dell desktop for a few years so this could be the case but I would be surprised.

If it is on OEM motherboard, find the manufacturer and go to their website for an update.

3 more replies
Answer Match 64.26%

Trying to move hdd (with important software on it) from dell to an hp, problem is the connectors are different, one is ATA? Other is something else...

Any help?

A:dell hd to hp machine - trouble with connectors...

You need an adapter such as this: to convert IDE to SATA, or SATA to IDE.

If the hard drive you are moving has programs installed, they won't run on the HP computer unless they are standalone programs that don't rely on access to the Windows registry or DLLs and system files that aren't present on the HP.

1 more replies
Answer Match 63.84%

So we have a PC in my shop right now that dell replaced the motherboard in sept 2013. Apparently at that point I see alot online about them not giving paper keys when they did the repairs. In this case the customer is fed up with the BS of Dell support as they want to charge him for a warranty to help. The PC lost all power, lights, etc and had the motherboard replaced but dell says all they did was replace the modem card. Machine has no modem as its a ultrabook. But anyways, heres the question. They keep telling him if he purchases a Dell Windows 8 recovery disk that the machine will activate again. Is this true or just them trying to milk him out of $60? I didnt know if they were similar to the windows 7 disks with "slic"? I dont remember the term right now. I thought they would pull the bios key the same as a OEM windows 8 disk would.

They have been using the computer all this time with it complaining that it wasnt genuine and just closing that out but the computer got murdered with a really bad virus now and the recovery cant verify the edition of windows or something to that nature.

Tried loading with the OEM generic key and using the key tool to pull the MSDM key off the board and once I did that it was when I realized the board was replaced and thats when the customer remembered this also.
Thanks in advance for any help you guys can suggest here. Dell actually offered to remote in and activate the version that I couldnt activate and they believe it or ... Read more

A:Dell OEM 8/8.1 Auto activate on machine without bios key?

Did Dell return it to the customer with 8 installed, but no way to activate?

That is very weird.

Alternatively, was it fine when he got it back from Dell, and something has gone wrong since?

11 more replies
Answer Match 63.84%

I don't have the serial number for windows, but will Win 10 Pro pick it up from the bios chip on the motherboard if I do a clean install?

Dell optiplex, forgot which model, but its a new small tower i5. 8GB ram

A:Can I do a clean install of Windows 10 Pro on a Dell machine that came with 7 Pro?

You can first do an "in-place" install, no serial number or key needed. Your computer will get a "digital entitlement" for Windows 10. Afterwards, you can do a clean install.
Also, you could follow this route: Clean Install Windows 10 Directly without having to Upgrade First,

1 more replies
Answer Match 63.84%

I have a Dell laptop with an empty SSD and want to install Windows 7 from USB.

The error I get after a couple of screens is attached. I am asked to install a missing device driver. I have all the drivers on another USB, so I attached and tried a few options but none was successful.

A:Unable to install Windows 7 on a Dell machine with SSD

Make sure that you connect the Windows 7 USB flash drive to the USB 2.0 port. If the Windows 7 USB flash drive is plugged into the USB 3.0 port, you will receive the following error message "A required CD/DVD drive device driver is missing", because the Windows 7 installation media does not contain USB 3.0 drivers.

2 more replies
Answer Match 63.84%

Hey there,

First, let me preface this by saying I am really not sure if this is a hardware or a software issue, but there is no indication it is a hardware issue.

My wife's Dell Inspiron 1420 with Vista Home Premium SP1, 4 Gig of RAM has suddenly begun acting very strange.

Over the last few days she has received a couple of random BSODs, and several times the windows start error of "Windows failed to start properly, either a software or hardware change might be responsible" -- previously windows repair using the backup disk shipped from Dell fixed the problem. However, now neither that nor System restore will fix the issue. its simply a perpetual cycle of start/restart errors.

Safe mode doesn't work either, windows starts to load up, reaches the "crcdisk.sys" module and then hangs for a moment, and returns to the aforementioned error screen.

I downloaded a RAM check program, and she ran it (it was an autostart program with no OS load required) and it returned no errors on her RAM, so I'm fairly positive thats not the issue (that and the fact that safe mode hangs in the same place everytime).

My wife is a graphic design major and would like to avoid reformatting before she has a chance to backup her last few days worth of files -- any help or suggestions you guys could offer would be greatly appreciated.

A:Dell Vista Machine refuses to start (not RAM)

If you have the Dell resource disk run the hard drive diagnostics.

5 more replies
Answer Match 63.84%

Hallo, My T7500, with 1 x Xeon E5503 and 24 GB RAM, is very slow while running a virtual machine (virtualbox). CPU on 100 all the time RAM use seams ok, 50% or lower.
Q1: Any idea on how to speed it up?
Q2 Can I replace the E5502 2 cpu , 2 threads with another one  with e.g.with 4CPU each 4 threads? If yes, do you expect a major speed increase? Any processor recommendation?
Q3: can the entire motherboard be changed with a more modern one ?
Thank you

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Answer Match 63.84%

I recently discovered that it is possible to use windows keys such as dell and hp keys on any xp machines for clean instals or windows genuine advantage failures.

I reinstalled xp pro on a mates dell dimension pc (after he lost the recovery disk) only to find that the key on the case wouldn't work for my version of pro.

Here's how I fixed it.

I used my key that failed WGA to complete the windows installation then used the Microsoft keyupdatetool.exe to change the key to the one on the coa on the case. Guess what? It passed WGA.

Here's the link for the key tool:

Hope somebody finds this info as useful as I did!

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Answer Match 63%

Please ask I bought my Dell insprion 3148 34014G50W8T silver t in a world of mobile sites: siieu of 1Ttr?n hung DAO-P Us Long-Long Xuyen CITY in An Giang
your purchase on 20/11/2014 and warranty problems on 23/12/2014 of JLT3011412000894 warranty-so only near 1, broken machines, creating psychologically depressed because ever used over the life of the machine (Vaio, Hp, Asus) has not yet been broken machines as fast as this case Please be asked



Sorry for the delayed response. This is an English based support. I see that you are facing issues with the system. You can contact Dell Vietnam Support at 1800545455 Mon-Fri, 9am-6pm.

5 more replies
Answer Match 63%

Gotta Dell Dimension 3000 here that can install and use external USB HD's but cannot find software/driver for any USB flash drives over 512MB... Nor can it recognize an 8gig iPod Nano. I have updated the Chipset via but still having no luck.

any assistance would be much appreciated


--- After many times of uninstalling and reinstalling what was found on the flash drives... FINALLY they stuck and I am able to open and use 3+ flash drives xD HOWEVER... The 8gig iPod Nano still will not reconginze in iTunes, so I uninstalled/reinstalled the driver and it seems to have no problem finding the driver but after it reinstalls I get Error 42 in the add new hardware window. I looked up the error via and found that there is already drivers/software installed for this device and there is a conflict between the old and new installation of it. Windows said to just Restart my machine and it should fix the issue... well... it hasn't. ALSO since the 2nd restart of this machine the 'add new hardware' box appears for the flash drives and the iPod now... I can still use the flash drives flawlessly but they still need more software to install but cannot find it... This is very odd >.< I guess I'm in need of advice on how to maybe fix Error 42 of the add new hardware box.


---- Still havent quite got this Error 42 figured out, but I did recive a blue screen with error - STOP: 0x0000008E and it had MxInsMon.sys in the erro... Read more

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Answer Match 63%

Hi guys!

I am thrilled to be part of this forum now! I am experiencing a problem with my Dell laptop, its new and everything was working fine yesterday. I don't think its the router because i have another laptop (older model) that is connected right now! Anyway, what's happening is it's detecting the connection, and prompts a "connected" status then after 2 seconds it gets disconnected - then this happens in a continuous loop.

What i have done:

- Restart the router (given 60 secs interval to allow connections)
- Forget network and Reconnect
- Restart laptop
- Disabled and Renabled Wireless connections
- Reset WINSOCK entries to installation defaults: netsh winsock reset catalog
- Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
- Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
- restart after these three commands from cmd
- joined this group and is hoping to get some results! )

Hope to hear from you guys soonest!

Thank you very much, in advance.


A:Wireless connection problems on Dell laptop machine

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc
ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​
For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
... Read more

5 more replies
Answer Match 63%

I did it!

i replaced the motherboard, the powersupply.

that's all.

an i purchased add in card (i plan on Getting a Radeon 9800 Pro for christmas)

it's a HARD thing to do, as it's an extreme thing that the average novice probably couldn't acheive.

but for me at 15 years old.

and i did it FLAWLESSLY! i thnk that's cool. lol


and my mom got this dell for FREE!


16 more replies
Answer Match 62.58%


I am experiencing since a couple of month BSOD that are driving me crazy. The BSOD are happening every 2 weeks, but sometime more frequently. No operations has been identify to trigger the crash (sometimes it happens while I'm working, sometimes in middle of the day).

The triggering software seems be different from one crash to another (sometime it is TortoiseSVN, sometime it is devenv, sometime it's a system call). I tried to disable the xhciport driver (following WhoCrashed report suggestion), but the BSOD are still happening.

If you have an idea of why it is happening, that would be great!

Here's the details:

Latest Crash Dump analysis (WinDbg)
* *
* Bugcheck Analysis *
* *

Special pool has detected memory corruption. Typically the current thread's
stack backtrace will reveal the guilty party.
Arg1: fffff9810ead6f50, address trying to free
Arg2: fffff9810ead6ab6, address where one bit is corrupted
Arg3: 000000000031c0b8, (reserved)
Arg4: 0000000000000032, caller is freeing an address wher... Read more

A:[SOLVED] Unresolved BSOD on DELL machine (Windows 7 Pro - 64bits)

The information provided primarily indicates a possible issue with your RAM. Run Memtest86+ for at least 7-10 passes overnight. You may need to run for up to 22 passes to find errors.

Also, WhoCrashed is not really a trusted source of blue screen analysis. All it often shows is that Windows is not behaving as it should and it blames Windows files for the crashes. We use WinDbg for our analysis.

Please follow the to provide us with your full crash reports so we may better assist you by providing troubleshooting steps based on our analysis.

5 more replies
Answer Match 62.58%

Hello folks

I have a brand new Dell Vostro 400 with Vista but very annoyingly the mouse pointer accuracy is way off. For example in a word document or any typing when I move the cursor to insert a letter between words and click the mouse button where the cursor is, the actual point where the mouse clicks onto is about 4 letters off the space I want it to be. This applies to all processes, whether editing word documents or trying to select certain options in dialog boxes, adjust the spacing for columns in windows exploere, anything. Soo annoying.

I have been into Hardware, Mouse and checked the improve accuracy box, but nothing has changed.

Also, it seems to take forever for Vista to select and highlight an item, for example to highlight an item from a list, I have to wait for almost a second before it highlights and changes colour in order to progress. THis sounds very lame I know - to wait a whole mini second, but I'm used to my (older XP) machine highlighting and being able to select in an instant.

Please help!


A:Accuracy of mouse pointer diabolical on a brand new Dell machine

Others have reported a similar issue with a Dell Vostro 400 and Vista. Here is the fix that worked for some of them: Unplug your keyboard and mouse, if the system then reboots to a keyboard error, power it down, plug the keyboard back in and reboot. Now retest. I know it sounds unbelievable but if you have owned a Dell in the past, then anything is believable. Let us know.

2 more replies
Answer Match 61.74%

I just bought a new monitor a couple months ago and then decided to upgrade to a Surface Pro 4. I just received it and found that the Dell website only shows Windows updates through Windows 7
Will the Windows 7 driver work with my Windows 10 machine? Please help!

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Answer Match 61.32%

I own a Dell Latitude E6430.   I am looking for a Dell Companion 12000mAh or 18000mAh type of device to power and charge my Dell Lattitude E6430 when I am traveling (no outlet available).   When I view the compatibility list for both the Dell Companion 12000mAh and the 18000mAh I don't see the Dell Latitude E6430 in either list.  I went and purchased the 12000mAh and I am attempting to use this to charge and power my Dell Latitude E6430.  It powers my Dell Laptop for about a minute and then quits.   Is there a solution for this problem?   And/or is there another Dell Companion type device that I can purchase that is listed as 100% compatible with the Dell Latitude E6430?   I would like to either get this solution working or purchase the product that is listed as 100% compatible.  

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Answer Match 59.22%

I got a whole Dell desktop set a few years back. about 3-5 years ago. and it came with the whole load.
it came with a set of speakers:
left+right+ subwoofer

yesterday when i turned on my computer which runs xp, i did not here the start up tune. i checked the speakers if they were on, and they were plugged in and everything
i do not know what is wrong.
is it becuase i leave them on all the time?
becuase when i shut off my computer i leave my speakers on and then turn off the surge protector which many of my computer peripherals are plugged in.
would not turning them off and just cutting the power cuase them not to work anymore?

they are DELL A425 speakers.

A:Dell Speakers Do Not Work

10 more replies
Answer Match 59.22%

I have an Inspiron 3847 desktop with Windows 7 64-bit as the OS.
Recently bought Rosetta Stone which requires a microphone to use and the computer will not allow the mic to work. I've checked all places where the mic could be muted and that is not the issue. I've turned the volume all the way up and that didn't help.  When the mic is plugged in and I check the audio devices it says "Realtek High Definition Audio Default Device" regardless of what make or model of a mic I use.
I looked this issue up online and the problem appears to be a setting in the Realtek program itself as I found a fix on Youtube where someone else was having the same trouble. The issue I have is that I have no access to the Realtek program as I get "Dell Audio" coming up every time I try to access Realtek.
I've tried updating the drivers, I've tried deleting the drivers and installing the Realtek ones from their site and neither works. All I ever get is "Dell Audio" which doesn't help me at all as nothing in the program can rectify the microphone issue.
Can someone please tell me how to get the  microphone working? Thanks in advance.

A:Cannot get mic to work with Dell Audio

Well thanks for nothing Dell forums...

1 more replies
Answer Match 59.22%

Hey guys my laptop is being really confusing lately, it wont open any icons and when i click on them it says getnow download manager and has a giant loading screen come up. I think this happened when i clicked "open with," and now most of my icons dont do anything. I can get on to the internet but only if i right click on the icon on my taskbar and open a site i was on recently. Even when i go back to open with, none of the options work. I downloaded WinRAR a while ago and still have it but its not installed apparently and wont open. So im screwed. Please help!!

A:My Dell Laptop won't work

Welcome to TSG.

Run a full and uninterrupted scan using your installed antivirus and see what comes up.


1 more replies
Answer Match 59.22%

how can I tell if the Sata hard drive is actually connected to the SATA controller and not the IDE controller? or how do i tell which controller is in charge?



A:Got a new DELL laptop at work

If the Dell is new and it has an Intel processor, you'll see a program in the Start Menu called the Intel Matrix Storage Manager. That shows all drives and the format of their connection.

If the Dell is new and has an AMD processor? Beats me.

3 more replies
Answer Match 59.22%

My Inspiron 660 version is with Core i5 3330 and 8GB RAM.
The BIOS is UEFI version 2.7.
My question is simple, will a GTX 960 work on this PC? (I already have upgraded the PSU, so no issue there, and it is a 6.7-inch card, so it will fit no issue)
I am just worried about the BIOS compatibility.
Hopefully someone can help me out.

A:Will a GTX 960 work on a Dell Inspiron 660?

BIOS incompatibility with video cards is usually a problem with much older computers. If there is a problem, update the bios. Make sure the card is in the first slot and that the secondary power cord(s) are plugged in. Most of these cards actually need two 6-pin power cords. Does your new supply have enough amps for the card?
If there is a problem, you can try resetting the BIOS/CMOS memory by removing and installing the system board battery; leave out for 10 seconds or so. You could also have a problem with the BIOS Safe Boot feature. Safe Boot protects the computer from changes in configuration, such as BIOS viruses or hardware changes. You might need to deactivate Safe Boot, restart the 660 and then restart Safe Boot.

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Answer Match 59.22%

I just got my PN556W from Dell and after seeing so many people here commenting that that pen worked fine with their HP Spectres x360 I decided to give it a go. After hours trying to make it work on my HP I gave up.Can't find anything online explaining how to install it bypassing the Dell installation shield that just won't install the pen drivers on the PC.This is so frustrating if I don't get any help from this at least I put the word out so more people can be aware that HP Spectre x360 will not work with PN556W from Dell.Thanks

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Answer Match 59.22%

I have a dell pc and at work my dell PC using dell mouse and dell keyboard got soaked. Sometimes my keyboard works and other time keyboard does not... I had to restart pc 2 times to pc to recognize keyboard and have key strokes operate properly.... but any keyboard does not work not even hp keyboard gets recognized....any other vendor does not get recognized as well.... any thing i can do to have keyboard to operate as it should on a dell dimension 8400 pc....

pls help.


A:Keyboard does not work on Dell PC

Have you tried both P/S2 and USB?

1 more replies
Answer Match 59.22%

i have a dell optiplex GX-280 tower style not the one that lays on its side and i want to put a new prosseser in it was looking into this style Pentium 4 Dual Cores there is a pentium 4 at 3.0GHZ right know but just tring to get a little more out of this old pc got a 512mb video card and 4gb ram and a 500gb harddrive with a bigfoot enternet card 1gb well if u can help i appriceat it thanks a lot

A:Wondering if this will work in my Dell

First you need to find out what socket the Cpu is, I think it's LGA775?.. I was just reading someone wanted to upgrade there Gx-280 CPU and read that they were stuck with it becuase there was no dual core processor available for it, but I just looked on newegg and they have a few dual core socket 775.. So im not sure, you just have to do a little homework. Hope this helps

7 more replies
Answer Match 59.22%

My Store and xbox stopped working.  So I clicked on Dell Help.  Got message it stopped working but no way to fix.  I had seen online that sometimes "store" stopped because of Win 10 updates.  I removed the latest update and rebooted.  I got back Store and Xbox but not Dell Help. I still says "failed to connect to the service".

A:Dell Help & Support not work in Win 10

It is possible the site was down. Did you try rebooting and trying again to connect?  Have you performed any Dell Updates to see if that will resolve the services? If not, try the Dell Updates..

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Answer Match 59.22%

I bought a new beefy tower pc with a AMD Athlon duo core 3 ghz cpu and a 512mb 9600gt nVidia graphics card and 4 gb ram. 500gb hdd.

When I picked up, it was demonstrated to me by the seller who showe it to me on one their old crt monitors in their factory. I did not buy a new monitor, I did not think it necessary when my old one, a flat lcd 19in was still in working order. By the way , it worked with my old pc and I put my lap top to it and it was fine. I used the chord at the back to hook my laptop to my lcd tv and it was fine SO....Monitor is ok and connection is ok......what happens when you boot the fine new pc up is nothing. The monitor light remains amber. I pressed one of the buttons on the monitor and it came up with a message that is was in sleep mode and to move mouse or touch keyboard. I moved mouse and nothing happened.

The pc is brand new *wah**wah* I cant take it back until after 9th of Jan '09 when the place opens again after the holiday break, but I would like to use this new pc.... What can I do??? Please help me....

A:Dell Monitor won't work with my new PC

Either you have your monitor connected to the motherboard video and the BIOS is set to output to the video card, or you have your monitor connected to the video card and haven't installed drivers for it or switched video modes in the BIOS.

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Answer Match 59.22%

I thought I would continue off of this thread.

I need some help to figure this out. I am fixing a Dell Dimension 4600 for a friend of the family. The computer went dead after a lightning storm. I took the PSU to a computer shop and they tested it and confirmed that it was damaged. I bought a new A-Power 480W ATX PSU and installed it. The system started up just fine. I was about ready to return it to her but I thought I would help clean-off all the junk that Dell installs on her system. Well, after using the computer for about 20 minutes it all of a sudden shut off.

I unplugged the power cable then went to start the computer again. It started but stayed up for only 10 minutes. I tried to start the computer again but all I got was a flashing amber light. I pulled everything off of the motherboard except the processor and started it again but still the flashing light. I thought the new PSU was bad so I took it back to the store but it tested with no problems.

I took the motherboard out and looked over all the capacitors but none of them show any signs of damage.

What could be wrong?

A:Dell won't work after Lightening

Its best to start a new thread rather then attach onto someone elses.

Lightening or power surges can do damage to computer that can happen at the moment of the incident or slow deteriate. I'd get in touch with the insurance company and find out if its covered under the policy.

3 more replies
Answer Match 59.22%


I am new here and will jump right into this. I do have this posed on the Dell Forums but theye are a little slow to suggestions. I have had a terrible time with this Laptop and am desperate for help with a solution.

I bought a Latitude Cpi from a co-worker. This Latitude worked fine for about 2 weeks and then will not work correctly. This has been a problem now for 1 and a half months.

Specs of the laptop:

Latitude Cpi D266XT


64 Megs Ram

Bios A12

Intially when I got this Laptop it had Win2K. The co-woprker had this loaded for the past year and it worked fine with no problems. During the first two weeks I had this laptop I had no modem so I borrowed a Microcom 28.8 modem. Before this my co-worker never had a modem in this laptop. After he bought his new laptop he gave me the Xircom Cardbus 10/100 and 56K modem. When I installed this modem is when I started to see some problems. At this time the BIOS was at A04.

Win2k would load but would not take all the way. It would lock up about halfway through trying to load. I then would shut down hard and restart and it would not load at all. It would run through the BIOS but would not load Win2K. I decided to wipe the hardrive and did a F Disk. I reloaded Win 2K with about the same results although it did fully load one time.

I next tried Win 98. I did this after I formated the harddrive again. Win 98 loaded a couple times and then did the same thing. First it would lock but then I would just get a cursur in the u... Read more

A:Dell Latitude Cpi Won't Work

16 more replies
Answer Match 59.22%

Hi, I have a dell insprion 660 and want to upgrade my gpu. My computer is the standard mini tower one, not the slim version. So I am wondering if a ASUS GeForce GTX 950 MINI-GTX950-2G 2GB 128-Bit GDDR5 PCI Express 3.0 HDCP Ready Video Cards will work with my computer. I already bought a 500w psu so I got that cover, but I don't if this card will work. Its a dual slot card and the pci is 3.0, will that work with this computer?
Here a link to that card I am thinking of buying

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Answer Match 59.22%

Hello I have a Intel core I5 4460 3.2ghz and I was asking if a GTX 960 will work in my computer? From what i know I am limited to 9.5" and the gtx i am looking at is 9.5" so I am cuttjng it really close size wise. If it does fit will it be compatiable with my computer with it running Windows 10? The last question is power supply. If I get the GTX 960 what type of power supply would be best? If the GTX 96p does not work ivam looking at a GTX 750 that should work a bit better, but I am trying to see if i can get a slightly better card then the 750. Any assistance would greatly be appreciated

A:Will a GTX 960 work in my Dell desktop

We need to know the specific Inspiron desktop model.

1 more replies
Answer Match 58.8%

Two drives on system 265GB Samsung on motherboard and 1TB drive internal bay.
Dell installed OS on drive 0 (C) 1TB (slower drive) and the SSD drive(fastest) drive 1 (E) blank empty.
Make no sense to me.

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Answer Match 58.8%

I bought a new Dell i3847 and it has Windows 7 Pro 64bit factory installed on it.
I wanted to do a full system backup, but the Dell Backup and Recovery software will not allow me to do a system backup.  Further, I have been unable to create a system recovery disk using Dell Backup and Recovery.
I can't use the Dell provided system disk for recovery because it is clearly marked Windows 8.1

1) Why is a Win 8.1 disk included with a Win 7 Pro 64bit system?
2) What is wrong with Dell Backup and Recovery that it:
a) can't create a factory recovery disk
b) won't allow me to create a system back up so I can return it to the factory state


It's been 2.5 hours and it is still "initializing disk" to create a factory recovery.  It usually fails somewhere during initialization or writing.    Spending hours for each failed attempt to create a factory recovery disk is NOT GOOD!

A:Help! - New Dell i3847 - Windows 7 Pro - Dell Recovery Disk is Win 8.1 & DBaR won't let me do a System Backup

It has now been 4 hours and Dell Backup and Recovery is sitting on "Initializing Disk" under create Factory Recovery Media

I can't have it take hours and hours, then fail and then try again.... then take hours and hours.... then fail ... then hours ... then fail...


3 more replies
Answer Match 58.8%

whenever i switch on my dell studio 1737 laptop it wont go past the dell logo stage.
any help out there on how to fix the problem?
at the moment i am running a diagnostics test and seems like most devices are passing the test.

A:dell studio 1737 laptop wont boot past dell logo

It could be any number of things but my first 2 guesses are possibly the hard drive or might want to take it somewhere so that you will get a correct diagnosis.

3 more replies
Answer Match 58.8%

I have a new Dell XPS 8900 connected to a Dell U2413 monitor using the HDMI to mini-HDMI cable.  When I switch off the monitor (to save the screen and energy), the PC jumps into an unrecoverable power saving mode, shutting down all open applications in doing so.  The mouse and keyboard lock up.  The only way to restart the PC is to press the power button for several seconds (hard reboot).   This began happening recently.  What can be done to fix?

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Answer Match 58.8%

I am an owner of a Dell XPS17 L702x (i7-2630QM & GT 555M) laptop, with internal monitor resolution set at 1920x1080.
I am planning to purchase a Dell U2713H to use as an external monitor.
I would like to ask if the XPS17 L702x support the monitor at the highest resolution (2560x1440) and refresh rate (60Hz) without any problems, through a miniDP to DP v1.2 (displayport) cable.
Thank you

A:Dell XPS17 (L702x) with Dell U2713H at maximum resolution ([email protected])

Did it work?
I have the same question. I would like to buy a 2560x1440 monitor, but I want to know if it works before I buy!


1 more replies
Answer Match 58.8%

Dell Precision M6400 Win7 64 bit Dell Webcam Central Software.
Long story short, just purchased a M6400, upgraded after purchase with SSD, clean install. Cant Find Win7 64 bit Dell Webcam Central Software.
Please help, no I cant go in to my account and download due to my laptop transfer has not yet cleared.
Webcam is recognized in windows configuration, but not in dell. Already removed win software, but I have no way or nothing to replace with.

A:Dell Precision M6400 Win7 64 bit Dell Webcam Central Software Missing

Hi hdpartman,
If the webcam is not working, I recommend uninstalling and reinstalling the webcam drivers.
To uninstall the Dell webcam central software, perform the following steps:

Click Start.
Click Control Panel.
Using the drop-down menu next to View by: in the upper-right corner, select Large Icons.
Click Programs and Features.
Click Dell Webcam Central.
Click Uninstall.
Confirm the uninstall process by clicking OK.
Once uninstalled restart the computer.

I have provided a link below to reinstall the webcam drivers.
Awaiting your response!

5 more replies
Answer Match 58.8%

After connected my dell XPS 13 with Dell 34" ultra monitor via Kensington SD4000 universal docking station. Have video but no sound coming out from my ultra wide monitor. The only sound that I heard was from the XPS laptop. My Laptop's OS is window 10 and I tried to use Chrome and explorer Edge, none of the search engine is able to solve the problem. Moreover, I checked my all connective cables to/from the docking station and it seems fine to me. Please help!!!!!!!!!!!!

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Answer Match 58.8%

I just swapped out a e5-2603 CPU and installed a e5-1620 CPU in a Precision T5600.  The PC will not boot, and prior to a forced entering to bios setup, it gives a warning/error
"Your dell current power supply does not support the recent configuration changes made .."
My PSU is a 635W - this should be sufficient, yes??
So is the 1620 not compatible with this model?
thanks for any help, david

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Answer Match 58.8%

i have just purchased a DELL Inspiron 15 5000 SERIES - 5559 with Windows 10 Pro pre-installed in Spanish. I have also purchased a DELL 24" additional screen SE2416H.
Whilst watching live internet broadcasts (TV, Youtube etc.) on Chrome, Edge or Firefox, as soon as I connect the screen to the laptop by HDMI cable, the sound on my laptop speakers disappears. Upon disconnection of the HDMI screen cable, the sound re-appears.  
However, the sound doesn't disappear when using other sound applications such as Skype. 
This means I can't enjoy watching internet TV with sound on the 24" screen.
Please advise how to fix this as the main point of purchasing the 24" screen was precisely to be able to watch (and listen to) TV programs.

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Answer Match 58.8%

Friends, I have dell inspiron n5110. It had geniune windows 7 home premium. There was dell data restore option in F8 boot menu option to restore my windows. a week ago i installed new windows 7. i didnt deleted recovery partition on my computer but there in no more option of dell data restore in f8 boot menu. Kindly help me to restore my windows. Plz help..... If there is any way to do it using comand prompt or any other way to restore that option in f8. Plz reply..

A:Dell Data restore windows seven home premium Dell inspiron n5110?


Post a screen capture image of your Disk Management screen.


9 more replies
Answer Match 58.8%

I have an XPS 8700 desktop all stock bought a little over a year ago. Last night I turned it off when I went to bed. Today I turned it on and it will not go past the first dell loading screen. It freezes and I'm unable to press any buttons (F2, F12 etc) I put it a different hard drive to see if that was the problem but it still continued. HELP PLEASE??

A:Dell XPS 8700 Desktop, Freezes at dell loading screen unable to boot up.

Hi Mattmazz
Thanks for writing to us. 
Please disconnect all the connectors and then hold down the power button for 15 secs, now remove the memory modules and put them back one by one and observe for any changes. 
If possible please try another set of memory modules. If there is a separate graphics card, remove that as well and try the onboard. 

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Answer Match 58.8%

When I powered up my new dell xps 15 9550 this morning, (bought less than 1 week ago) I had a message from Dell in the bottom right hand corner of the screen saying there was a firmware update notification. I clicked on this and proceeded to update the firmware.
since this, I have been suffering from the screen going blank and the only way to get it back on again is to switch off the laptop completely!
I have restored the bios to factory settings (F2) and have also tried disabling the nvdia video card but still have the same problem of the intermittent screen going black.
At the same time, if I am listening to music, the music also switches off, so it doesn't appear to be just a video card problem.
It all appears to point to this firmware update?!
any help would be much appreciated.


A:Dell XPS 15 9550 screen going black intermittently after Dell firmware install this morning help!

I have the same problem:

I initially reported that my XPS 15 locks-up displaying an all white display, however, I have since noticed it locking-up with a black display or gray display. Recycling power is the only way to get the computer working again. Prior to an automated firmware update, my XPS had been working fine. If you find a solution, please post it. I will do the same.

1 more replies
Answer Match 58.8%

Hi, my dell xps 9333 won't turn on. LED and keyword backlight switch on for a moment (less than a second) and then everything turns off. I tried to press Fn key while pressing switch on button, but same thing happens. I do not get any acoustic signal. Can you help me?
thanks, Damiano

A:Dell XPS 9333 won't turn on, LED and keyboard light only switches on for a moment, no dell logo

Hi Dagen
Thanks for writing to us.
When did the issue start? Was there any hardware or software changes done recently?
Most of the components are complicated to remove and re-seat in this model.
If the system is under warranty, Please click my DELL-username and write me a private
conversation with the service tag and your contact details(Name, Phone#, Address and Email). If
there is no warranty, then you could contact our team to get a quote for a paid service call -

1 more replies
Answer Match 58.8%

I have a 3 month old Inspiron 5558 that won't close properly because left side hinge is broken. 
It was a bitter experience with Dell. I have been using my laptop with utmost care and never hit anywhere or physically damaged, as per your words.

To know more, visit this link.
Before buying laptop, Dell store person told that I will get express service and the person will visit home if there is any issue. But now there is no one to help even when I called 8 times since morning.

Dell is asking for 8k+ to repair one hinge.

A:Dell Inspiron 5558 3 months old and hinge is broken, poor plastics used by Dell

Hi nanaiahkp,
Please private message me the pictures showing the hinge issue, service tag, owner's name we can check what best can be done to address your concern.

1 more replies
Answer Match 58.8%

Hey, im having some issues. I have a DELL inspiron 5100 laptop and i just recently removed a virus that almost destroyed my hard drive, I got it to work fine but after a few days of use it started to freeze up on the DELL loading screen on the start up, i accidently pressed the F12 key and it took me to a screen with different ways to start up XP, like through the Hard drive or a disk.
i selected to run offthe hard drive and it froze up any help?


A:[SOLVED] Dell inspiron 1500 laptop freezes after DELL loading screen

hi, after you hit F12 did you see the diagnostics program at all? Ordinarily I would say It may be worthwhile running a scan on the hard drive if you can. But, I see you removed a virus, can you tell me if it was with the help of the antimalware section on this forum? or did you just remove it yourself? I need to know if you are absolutely sure you removed all traces of the virus - if you had the help of a forum they would have given you the "all clear". Have you tried starting in safe mode at all?

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Answer Match 58.8%

I have read multiple postings about folks spend hours on the phone with Dell about Blue Screens of Death and Inspiron 530. I too bought a Dell Inspiron 530 - the First machine, after installing my lexmark printer 3400 driver not only gave me blue screens but memory issues with the windows desktop not painting correctly and icons missing! So I called Dell and they told me how reset the machine back to the factory settings...but I still encountered the Blue screen of Death even after that and then going to standby/hibernation and coming back - clicking to yahoo and checking mai! Boom Blue Screen every time! I called Dell and they replaced the machine with another Dell Inspiron desktop 1 week ago. I hooked up the new one and the same exact thing has happened - I restored the settings again and have already had the dreaded blue screen Stop error code 0x40000080 even with out now installing anything related to a printer!!! all while coming back from hibernation! So what I have read here is to get around this issue is to never let the machine got to standby or Hibernation is that correct?? or do I need driver updates! why in the world I would need new drivers when this is a brand new machine!!! HELP in CT!


A:Dell Blue Screen Stop Error Code 0x40000080 with Dell Inspiron 530

Go into your Device manager and see if there are any conflicts/issues noted by a yellow triangle with and exclamation mark in the center.

You are the second person here today with a DELL computer and 0x80 errors.

17 more replies
Answer Match 58.8%

Hi, I had a GPU fail in my Dell Vostro 1500 laptop. The card that failed was an NVIDIA GeForce 8400 GS. The Vostro laptop actually can accept an NVIDIA 8600 GT card too. So I ordered the replacement part from Dell for the 8600 and they shipped me a refurbished unit.
The surgery to put in the new card took all night for hack like to do. I did not look carefully at the refurbished unit they shipped me as I was nervous handling the card (that I might break it).
But when I turned on the laptop after the installation, I did not get a pause at the BIOS saying “I see new hardware” like I did when I upgraded the RAM.
After the computer booted up I uninstalled the 8400 driver and then installed the 8600 driver. There was a snag at it’s possible that Windows automatically reinstalled the 8400 driver during one the required reboots but I KNOW that I wrote the 8600 driver over top at least (I had hoped to do a clean uninstall then reinstall but Windows tried to grab a driver for me).
So now when I right click on computers, properties device manager it shows the video as still the 8400 card. The 8400 card I removed has a sticker on it that says KU907 on it. The invoice for the 8600 that Dell sent for the 8600 says KU907 on it too.
I think I was sent the wrong part from Dell (I paid a higher price for the 8600 GPU) . Is it possible that a legacy driver is making the Vostro think it has the 8400 when the part IS an 8600. Or when I go to the Device Manager, does the computer physically c... Read more

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Answer Match 58.8%

Since I reinstalled Window8 in my inspiron 3138, the laptop cannot install 'dell upgrade package' and cannot setup my wifi driver.  
I cannot install following drivers and the laptop cannot detect wifi at all. 
Dell Wirelss 1704 Wifi driver (Network_driver_342TP_WN32_7.35.333.0_A01)
Dell Airplane mod switch driver (Network_driver_PX8MM_WN64_1.0.0_A00)
Do you know how to solve this problem?


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Answer Match 58.8%

Okay, from the first day I bought a Dell e1505 laptop a little over a year ago, when I search google maps for an address, these weird 1-2" black boxes obscure part of the maps. Video drivers didn't fix the issue, so I waited. Back in March, I began contacting Dell tech support again.

Five months, over 50 documented hours on the phone, one product return, a dozen repair CD's, a new hard drive, and too many hd reformats/windows installs later, the problem continues and Dell finally gave up on me, telling me that they only sell and service hardware, I must have a software issues, and software support is only a courtesy.

Ironically, I also have a problem with the Dell website where the world map appears all screwed up.

Before I take them to small claims court, has anyone ever heard of such a problem?

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Answer Match 58.8%

This computer was just continually rebooting itself so I was preparing to try to get into safe mode or something. Now however, it just boots to a Dell screen and stayst there with the blue globe with the word Dell on top of it and www. on the bottom of the screen. I removed power from the machine for a few minutes, and tried booting again to the same situation. Has been running now for 15 minutes with no change, just the dell screen. All advice welcome!

A:Dell Dimension XPS T650r wont get past initial dell screen.

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Answer Match 58.8%

I have recently upgraded to windows 10 and everything seems file except one problem I am facing which is the wifi card connectivity issues. My connection to router drops very frequently, curently the generic driver which windows think is appropriate is installed. I wanted to undate that with Dell's driver which I can't find on driver download section. 64 bit WiFi driver is NOT there. 32 Bit driver is but that won't install on my machine.
Can someone from Dell help? either to give me the link for correct driver download or confirm driver is not available in which case I would need to downgrade to windwos 8 as the system is unusable in its current state.

A:Dell Inspiron 15R 7520 SE - Windows 10 64 Bit WiFi Driver not available on Dell Site

On the Drivers & Download pages for the Inspiron 15R 7520 there are only 64-bit options for Windows, whether 8.0,8.1, or 10.   So those drivers are the ones for the 64-bit version of Windows 10, as long as you filter the operating system option to Windows 10 64-bit. 
The file name may state "Win32" but if you click on the "View Details" link, and then check "Supported Operating Systems" near the bottom of the page you'll find that the driver supports both 32-bit and 64-bit versions.
You don't mention which wireless card you have in that system so I can't link directly to the specific driver.  Which card do you have and what error are you getting when trying to install the drvier?
I would also recommend updating the firmware on your router.  Many routers need an update to be able to handle Windows 10 specific drivers and cards reliably.   What router brand and model are you connecting to?  And do you have problems with all routers or just this one.
Lastly, here is a link to the Dell Networking & Wireless Support Center.  You will find a few support articles in there that may be of help to you.
Let me know which card you have and when the last time you updated your router and, if you can't get the connection to work, I'll see what else I can suggest to help you.

12 more replies
Answer Match 58.8%

So over the past 2-3 weeks I kept noticing that my battery kept dying even though I would shut it down (yes window > shutdown) the computer with a full battery. The next evening I would power up and see that the battery was at 20% from full charge. This is a BRAND NEW as in <2 months XPS 9550. I checked my event log and WHAT THE [email protected]#$??? It is absolutely filled with Dell Foundation Service and Dell Product Registration events all saying  " Power event Handled Successfully by the service." Clearly it is not.. The stupid things run every 10 seconds. So when I think I am powering down my computer, it is being blocked by these services and actually just going to sleep... but it actually isn't sleeping. Its waking up every 10 seconds. Can anyone PLEASE help me determine the issue. Apparently according to update service everything is up to date. 
Dell XPS 15 9550 Win 10 Dell Foundation Services vers 3.1.330 DFSSvc.exeDell Product Registration  vers 2.2.38 PrSvc.exeDell Update Service vers 1.8.114
Log sample: (note the time... yes i was asleep) 
Information 5/21/2016 6:42:06 AM Dell Product Registration 0 NoneInformation 5/21/2016 6:42:06 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:41:56 AM Dell Product Registration 0 NoneInformation 5/21/2016 6:41:56 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:26:31 AM Dell Foundation Services 0 NoneInformation 5/21/2016 6:26:31 AM Dell Product Registration 0 NoneInformati... Read more

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Answer Match 58.8%

I just received my XPS 15 9550 and it is exactly as I was expected.
However, it seems that I do not have the basic software suites, especially the Dell Premier Color software that I really wanted to try.
Is there something I forgot to do during the laptop configuration?
Thank you!

A:Dell XPS 15 9550 Missing basic Dell softwares(Color Premier, ...)

If you ordered the software for your computer it can be downloaded from MyDellDownloads. The link is listed below. You will need to sign into the site with computer information.
My Dell Downloads
For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

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The short version of my question is exactly what the topic says-- Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

But, here's the wordier version giving context, if anyone's interested.

About 10 months ago, I guess, I got a Dell Vostro that came with Windows Vista Home Basic. However, I had no interest in Vista (because I already had a Windows machine) and the very first thing I did was install Ubuntu on it. I still have the Vista reinstall disk, though, which, to my memory, hasn't been used.

Now I'm planning on getting a barebones system and upgrading what I see fit. For the time being, I'm going to use the Windows 7 RC, but I'd like to get the uber-great upgrade deal that they're having to pre-order either the Business or Home Premium version upgrade. So, to do that, I'd need an XP installation or a Vista installation. Is there any reason, legal or software-related, that I wouldn't be able to install Vista using that disk that came with the Vostro?

I heard somewhere that sometimes if you try, it'll say something like "This is not a Dell computer, you evil, evil person" and refuse to install, so I wanted to make sure before I pre-ordered the upgrade. I don't want to get the upgrade and have nothing to upgrade, of course.

A:Solved: Can I install a Dell-provided OEM version of Vista on a non-Dell computer?

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My laptop (Dell Inspiron 1564 - Windows 7 Home Premium) slowed down a few days ago and I decided to restore the system to Dell Factory Image. The process started but stopped more than halfway and gave the following message, "Failed to apply Image". I restarted the system but it would now not boot up, not even in safe mode! Perhaps, during the restore process few essential Windows files have been erased.

I want to restore the Dell Factory Image and cannot re-install Windows since I have lost the product key of my original Windows 7 installation DVD provided by Dell at the time of laptop purchase. Your help / advice is solicited and would be much appreciated.


P.S. System's Recovery Partition is intact and has factory.wim and other related directories / files intact.

A:Problems with Dell Factory Image Restore - Dell Inspiron 1564

The product key sticker on a Dell laptop is usually in the battery compartment.

Have you tried to run the Dell restore again? It won't boot because the restore started but failed so the "C" drive is corrupted.

If that does not work, suggest posting on the Dell forum where you can get help from those more familiar with Dell's.

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I have a Dell Dimension 4700C manufactured December 2004. It has an 80GB SATA hard drive that has many bad sectors and would not boot up. I was able to get all data off using HDD Regenerator program to repair ALL the numerous bad sectors and than I rewrote partition info using TestDisk and finally was able to get access to drive to scan and recover with NTFS GetDataBack

I was able to make Ghost images of the 47 MB Dell Utility partition and the 3500MB Dell Restore partition. The main Windows partition would not image with Ghost--it gave numerous structure errors/warnings and would close after clicking through about 4 messages

I tried creating 3 partitions on the new 320GB WD drive with Partititon Magic 8 roughly the same size and formatting as old 80 GB drive (except Windows partition which is approx. 225 GB in size)

Than I restored the 2 complete Ghost images back to those respective newly created partitions. When I tried booting the computer up with new hard drive and hit CTRL F11, I could not start Dell Recovery. I was able to temporarily set Dell Utility partition to active using Partition Magic, reboot and run Dell Diagnostics

I think where I went wrong was that when I restored the Ghost image of Dell Restore partition it showed up as FAT32 instead of the CP/M, Concurrent DOS, CTOS formatting that displayed in Partition Magic. So I ran TestDisk and changed the partition type to DE CP/M and tried rebooting and CTRL F11 to start Dell Recovery and it did not work. I als... Read more

A:Recreating Dell Utility and Dell Recovery Partitions On New Hard Drive

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I have a Dell Inspiron 1520 laptop with Windows Vista OS. I have a Dell 926 printer interfaced to it via USB. Printer driver is installed and the printer does communicate at times with the computer and does a good job printing. However, intermittently when trying to print a document I'll get a message on the computer that says that communication has been lost and print job failed.

I've checked all connections to make sure they are solid and no debris that might cause this.
That has not corrected the problem.
The other thing that happens is that the document I want to print will stay in the print queue/spooler and if I shut the computer and printer down and restart both it will print the job. And it may continue to print jobs but it's just a matter of time.

Needless to say this is frustrating. I can print several jobs in a row with no problem and then I'll get this "communication has been lost between printer and computer". And I have to go thru the procedure above to get the last job printed.

My wife doesn't understand how this works and will try to print the same job several times with the commo problem and then complains when it won't print.....and then they all print when the above procedure is followed.

Any ideas what is going on??? Any fixes??

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Answer Match 58.8%

Inspiron 15R SE 7520
When I attempt to start my laptop it goes to the Dell logo screen and will not boot Windows 8. Any suggestions?
I've had the computer less than a month and if I have to restore the system completely it will not cause much of a problem.

Thanks for the help in advance!

A:Dell Laptop w/ Windows 8 won't boot past dell logo screen

Hello Univers789,
Re-installing windows is the last resort. So before doing that, you can try the steps mentioned below which might fix the issue. 1. Restart the laptop and start tapping the F2 key at the Dell logo for enter the BIOS. 2. Navigate to the “Advanced” menu. 3. Change the SATA operation/selection in BIOS from Intel Smart Response to AHCI. 4. Press F10 to save changes and exit. 5. Reboot the system. 6. Go back into the BIOS by tapping the F2 key and change the SATA operation/selection in BIOS from AHCI to Intel Smart Response. 7. Save changes and exit by pressing the F10 key. 8. Reboot the system and it should boot normally into Windows. In case the above steps don’t fix the issue, run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action. Please write back with results. 

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Answer Match 58.8%

Hi recently my Dell 2330 wont boot up properly. I press the power button and the light comes on the button and i hear the fan. The screen is a brighter black then after a few seconds the screen seems to go off but still power and fan running. Ive spoken to Dell and done all what they asked. Then today out the blue it came on as normal. I went to run a diagnostics test from a link Dell sent me and it asked me to restart the computer. I did and then it  did what it did before and has not come back on since. They have said it could be the motherboard. Any other suggestions ? Thanks

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Answer Match 58.8%

I am working on a Dell model : DCSLA

When I go to boot up I get the black screen with the Dell logo in the middle and the two options in the upper right corner to either "F2" for setup or "F12" for boot menu. I cannot get it to do anything else. It will not read from a restore disk or hirem's restore utility disk either.

I have checked the ram and it seems to be ok. It had two 1gig chips and two 512gig chips. While I am working on it I took out the two 512's.

I am thinking it might be a bios issue but I am unfamiliar on how to reset or fix that. I have tested the hard drive and it seems to be ok. I have a usb cable that allows me to work on hard drives via the usb cable and power supply on my own computer. So far I haven't done anything but look at the drive and it seems ok. The computer should still boot up to the bios without a hard drive.

Can anyone help me in this matter? Can I reset the bios or reinstall then somehow? I don't want to be messing around where I don't know what I am doing.

Any help is greatly appreciated.

I do however see some jumpers on the motherboard. One is marked "clear pw" and the other is marked "clear cmos". Could this have something to do with it.

The computer doesn't have much in the way of information on it except the sticker which certifies it for Windows Vista Home Premium and of course the product key. The only thing it says in the way of model is # DCSL... Read more

A:Dell stuck on dell screen with setup or boot menu but no response

It will not read from a restore disk...Click to expand...

Did you set the boot order to CD first?

I have tested the hard drive and it seems to be ok.Click to expand...

How did you test the hard drive?

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Answer Match 58.8%

I have a Dell Inspiron 15 5000 laptop and have recently done updates from Dell but since then now when I turn the laptop on its running extremely slow and nothing seems to load up.  I'm on Windows 10
Intel(R) Core(TM) i5-5200U Processor,
Inspiron 15 5000 Series

Could anyone offer any advise?


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Answer Match 58.8%

How do I configure a Dell 5640 sound bar with surround speakers on a new XPS 2720 with Windows 10 (64)?

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I am picking up the XPS 15 this week and currently have two P2815Q monitors I am using with the Microsoft Surface Book.  Currently these are connected to the Surface Book via a single mini-display port cable with the 2rd 4K connected to the first via mini-display port.
So my question is how do I connect these monitors to the XPS 15.  I understand the XPS has Thunderbolt and a single HDMI 1.4 port.  While HDMI 1.4 is not capable of driving 4K at 60hz, I'm also wondering what the new Dell Dock is going to bring to the game here.
Would love some help, so thanks in advance.

A:Dell XPS 15 9550 and Dual Dell 4K P2815Q Monitor Hookup Question

Did you find out the answer to this? I'm killing myself trying to find a solution.

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Answer Match 58.8%

Whenever I boot my machine, it brings up the Dell screen and hangs for a very long time, 1 minute or more, then it boots up apparently normally. However, when it does boot, sometimes my cd-burner is not detected, and is not available in my computer- windows explorer., or listed in the device manager. Equally at times, my second hard drive does not make it into the mix after the os loads. What could be causing this problem?

A:Dell 1.1 ghz, hangs on dell screen 1 minute at booting, cd rom not dtctd at times?

How are your drives hooked up? (what's on which IDE channel).

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Answer Match 58.8%

Hi there. I bought a Dell Inspiron 17R-5720 back in September 2012, and have been having this issue pretty much since I bought it from Amazon. The computer is running Windows 7 64 Bit, 6 GB RAM, Intel Core i5-3210M @ 2.50 GHz. I have Microsoft Security Essentials installed and run scans regularly.

Pretty much what happens is that the screen will turn to colored static, and the computer will be unresponsive. In order to make the machine usable again the power button must be held down and the computer restarted. The odd thing about it is that it almost always happens when I am in the process of moving the laptop from one place to another. For example moving the computer from my lap to the table next to me. It has happened once or twice when I just touched the computer while it was on the table next to me. A few times the screen just turned black.

Since it is still under warranty, I called Dell support and they sent out a technician, who didn't seem to do any sort of troubleshooting. He replaced the motherboard and the LCD display. This of course did not fix the problem, so I called Dell again. This time, they had me send the computer to them. They received and sent it out the very same day, again, it doesn't seem that they did any real troubleshooting. When the same malfunction cropped up again, I of course called Dell and they said that when they received the laptop there was some sort of cable inside that was "loose", so the connected this cable and sen... Read more

A:Dell Laptop, Display Turns to Static/System Freezes, Dell Can't Fix

The technician Dell sent came to my house today. He replaced the motherboard (again), the LCD screen (again), and the hard drive. Fast forward five hours later, and guess what? The problem still hasn't been fixed. I just got off the phone with Dell support, of course their first suggestion was to send the computer in again and have them "fix" it. It took about an hour of going back and forth being on hold/arguing before they finally said they would "elevate" my case and and have someone call me on Monday to discuss it. I think I've given them plenty of chances to solve this, now I just want a replacement computer. Though with their track record, I'm not holding my breath. I'm even doubting that I'll get a phone call.

Does anyone think that this is power supply related? Not the power cord itself (I've used two different cords), but whatever is inside that powers the system. Sorry, I'm not that computer savvy.

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Hi all,
I have a spare computer from work, but I do not know the password to log in, and so would like to wipe it. Ergo, I decided to try and boot the computer using a USB thumb drive with Ubuntu on it, so as to wipe the windows partition on the hard drive and then install Ubuntu. The computer boots normally to the Windows XP login screen. When I press F2 or F12, there is no display output. I have tried this with a variety of monitors and with two D-SUB cables (one at a time). These are the Samsung LT27B551EW, LG 27EA63V-P and Dell Rev A00. None of them show either the Dell splash screen or the BIOS screen. I have tried pressing F2 and F12 at strategic intervals (every 2 seconds) but still there is no display output. I also know that I was able to access the BIOS on the same computer a few months ago, but I forgot which displays I used then - I had to wait for permission to wipe the hard drive.
I have also looked up this problem in a number of other places, and found that this is supposedly due to an incompatibility of some kind with the monitor. However, I am not sure as to how I might go about fixing this issue, as I do not have any other monitors or cables which work with the Dell - all my other cables are either HDMI or other sorts of cable which do not plug in to the Dell. If there is a way to use the hard drive and wipe it without accessing the BIOS I would also be grateful to hear about that too.

A:Dell Dimension 3000 skips Dell splash screen and BIOS

Try connecting the USB stick before you power the system on.
You can try this too:

Power off, and unplug power cord from rear of PC
Press/hold power button for ~30 sec
Reconnect power cord to rear of PC
Power on and immediately tap F12 a couple of times

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Is there a way to fix this issue I re installed it dell quick set, and the icon stays till I shut down the computer or restart it then its no more I want this to stay I did the msconfig already, and its not on there and how would I work around this to keep it staying on permanently? 

A:Dell Inspiron 1750 laptop Dell Quick Set icon goes away after start up

Where are you placing this icon?
How are you creating the icon?

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Answer Match 58.8%

I have a Dell inspiron 530 that will not boot. Its running xp professional with a core 2 quad. When I turn it on i hear one beep and it sticks at the boot splash screen. F2 and F12 do nothing. So far I have tried the following:

1)Swapped hard drive out with a known working one.
2)Removed both sticks of 1gig ram and placed them in different slots.
3)Swapped out one stick of ram at a time to determine if one is defective.
4)Swapped out all ram with known working ram.
5)Removed radeon graphics card.
6)Tried to do a repair on windows from a disk but I cannot get into the boot settings.
7)Tried unplugging everything except the monitor and power cord.

After attempting these steps I still receive the same results everytime. I was thinking about removing and re-seating the processor, but I figure someone with more knowledge than me would have another suggestion for me to try. I fear the worst for this PC assuming it is the motherboard or processor. No new hardware or software was added to this system when the issue started. Thanks in advance for any help/suggestions.

A:Solved: Dell Inspiron 530 stuck at dell splash/boot screen

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Answer Match 58.8%

Searching for Dell Touchscreen replacement R33H8 for Dell Inspiron 15Z 5523, service Tag 757J1Z1.All the places seems to show Out of stock..Is there a replacement part number?

Someone said that 7GYF0 is compatiable, is that true

A:Searching for Dell Touchscreen replacement R33H8 for Dell Inspiron 15Z 5523

Looks like it is, yes.  Here's another compatible part:

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Answer Match 58.8%

Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10.
Notebook rebooted:
1.Fireed power led,
2.Powered up hdd led for 2sec. Turn it off.
3.Stops ...
No Dell Logo, no beeps, can't go into Bios.
LCD test works OK.
Remove Ram module, powered up and listen beep's
Pressing END key and power Notebook does nothing.
Any idea?

A:Dell Vostro 5470 Not getting Dell Logo after bios upgrade in Windows 10

Yes. I did it.
Laptop have Phoenix bios.
Phoenix Bios have has restored procedure from USB Flash.
This steps to restore BIOS:
1.Get USB flash below 4Gb.
2.Format it to FAT.
3.Get your flash update from Dell Store - xxxx.exe
4.Run cmd.exe and in command prompt run xxxx.exe /writehdrfile
5.Copy extracted Bios.cap to flash drive.
6.Turn off laptop.
Next step 7,8 may be not needed but I did it.
7.Disconnected all perihpericals including battery and charger.
8.Disconnect HDD
9.Plugged the usb drive on the laptop at the right side.
10.Hold END key
11,Pluged the powercord and relase the END key 1 second after the power cord is in.
12.USB led on stick blinked fast and we see Bios Recovery Process on screen.
13.After finish notebook reboots and worked fine.

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