Tech Problem Aggregator

What is best remote control software for tech support?

Q: What is best remote control software for tech support?

I am looking for the best remote control software that works on a budget.

What do you recommend?

I would like most of the following features below. Most important is
that I can provide the most common support features to solve a
person's computer problem remotely, and it works through firewalls
with no client or support person setup. I imagine that means a
web-based solution like webex.com or inquerio.com, but they are too expensive for my
budget.

I liked DualDesk's features and price but the trial prooved not to work for a client's firewall I think. That is why I believe web-based is the answer.

Required features (mostly in order of priority)
------------------------------------------------
-remote control client's PC
-multiple chat sessions (two at least)
-file and folder transfer
-Works with Mozilla, Fire Fox, Internet Explorer, Netscape browsers at least
-Works through firewalls (PC or Mac) and NAT Routers with no setup
required on either end
-Does not require Internet Explorer to work or Active-X
-Don't have to reboot remote PC to start client session
-Allows Remote Reboot/Log-On/Off & shutdown
-works on remote PC without Windows Admin rights to create folders and
write to the registry
-small .exe file size to send client
-client can launch session via my web site or email or chat session
-session timer
-runs in Windows Safe-mode for remote PC
-reboot remote computer and auto login before login prompt
-encryption
-Show client part of your screen only (I.e. not taskbar)
-logoff and logon from Windows without disconnecting
-connect remotely at any time if initial permission given or installed on remote PC
-different levels of colour supported 2, 256, true colour e.g. for 56K connections
-enable / disable remote computers keyboard, mouse
-record session
-auto-reconnect if session lost
-Option to allow client to only allow viewing and no remote control
-Customize the web button to start session so that the client does not
know my solution provider
-Away Message if not on chat
-Option to forward chat session to email if not at PC
Optional features (not absolutely required)
-------------------------------------------
-ability to hand off to other tech's
-ability to quick link for common text responses
-ability to quick link for FAQ or knowledge base text OR documents,.exe's, html

thanks

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Answer Match 97.44%

Hey all,

What applications do you guys use for this? Today my dad called me with his printer not working. After some unsuccessful attempts of trying to walk him through troubleshooting over the phone, I tried to get him to invite me with Windows 10 Remote Assistance, but it just gave him the error that his computer was not set up to send invitations.

Not sure what that was about. Then on a whim, I had him join and create a join.me meeting, and once I could see his screen and control his mouse I quickly fixed the problem.

Join.me isn't the best for this purpose though, as it prevents you from performing admin tasks (once you start something that requires elevated privileges, you lose mouse control)

Are there any better alternatives for next time I could use to screen share with him?

I liked the fact that join.me didn't require me to mess with port forwards for a direct connection like something like VNC would.

I don't really know what other options there are. I'm not a professional, so I am obviously not going to go out and buy an expensive software package for this purpose.

Does anyone have any suggestions? Maybe there is a quick fix to the "this computer is not set up to send invitations" message. (Maybe this is because he uses webmail, and doesn't have a email address associated with Windows?)

Appreciate any suggestions.

Thanks,
Matt
 

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Answer Match 81.9%

Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely.
Of couse they must have internet access...that works...

Asking from all the people here, who has ideas of what kind of software would do this?
I have checked multiple online companies, prices can get steep.
Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license.

I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe.

Anyway, I would greatly appreciate some alternatives...especially cheap ones!
 

A:Remote Tech Support

16 more replies
Answer Match 81.06%

I don't know anything about computers and my 87 year old mother knows even less. She frequently will click on something that causes her email system to change passwords without being aware of it or do something else that causes her problems. We live an hour apart, but she wants me to come over to help. I thought I found the solution when her service provider COMCAST offered tech support through their XFININTY. She could call them, they would remote into her computer and fix her problem usually within 20 minutes. A few days ago, she got a letter saying that they were cancelling that service option and refunding her $ 15 monthly fee.

I have heard of so many scams out there. Are there any good legitimate and reasonably priced tech support services out there that she can call to remote into her system to figure out her issues? She has Windows 2010 and uses Outlook 2010 for email.
 

A:24/7 remote tech support for elderly

11 more replies
Answer Match 80.22%

I recall many years ago VNC use to have a client you could use with a VNC server that would allow very easy remote support
 
You could place a link on your website the client would download a small file and run said file and the tech would get a notification that someone needed assistance and you would connect.
 
For the life of me I can not remember the tool used to wrap VNC inside this application.
 
.......basically I have a client looking for a simple easy to use, free remote tech support module for their website.

A:Remote tech support website intergration

Never mind it is UVNC SC i was thinking of

3 more replies
Answer Match 80.22%

How do I find a startup password?I can't even set my computer to its factory state

A:a tech support from wpc services took remote of my computer...

Arbear, welcome to the forum. You should contact the WPC Tech who did the setup of your computer.  He/she should be able to help you.  Your only other option is to do a full System Recovery which will allow you to either choose to setup a PW or not. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

1 more replies
Answer Match 79.38%

Hi
Long story as short as possible.
Just upgraded to full version Windows 10. In the previous 2 tech builds IE stopped working. Error
“ This page cannot be displayed “
Microsoft x 3 Techs 5 hours of remote assistance could not resolve the issue. I had no terminate the connection as was taking too long. Their final suggestion was that they feel there must be some (add-ons) preventing IE from starting.
 
I cannot cover all they did here over 5 hours
However, here are some key areas of trouble shooting done
 
Remediation
Reset Winsock and Network Settings
Reset Proxy Settings
Created another admin account (IE did not run with different user)
Removed Kaspersky Security
Internet options > advanced > restore default > Reset IE settings
All IE add-ons have been disabled within IE settings
Msconfig > turned off all services
 
Has anyone else had an issue like this? I’ve just created and attached a diagnostics scan as this is beyond me level.  
Thanks all

A:IE not working. Microsoft Tech 5 Hours remote support did not fix

Just a second part to this question. 
 
In the attached file diagnostic file. I see the following file .exe 
 
Program: Live Support Chat for Web Site Operator Console - Version: 5.7.3.r15174 by Provide Support, LLC 5.7.3 ("C:\Program Files (x86)\Provide Support\Live Support Chat for Web Site\unins000.exe")
 
Should this be there ?

6 more replies
Answer Match 78.54%

I got a pop up that was loud and wouldn't let me close it saying, "your computer has been infected call Microsoft" and I did because I turned it off and it was still yelling st me when I turned it back on. I gave the tech remote access and he said I had a tiny something trojan virus. Well I didn't fall for paying, got off the phone, held power button down and turned computer off. Am able to use it fine now with no more warning but am I safe after giving the remote access? I was on the phone for about 30 mins while he was going around to different areas in my computer telling me what all of the "problems" were.

A:Gave remote access to a "Microsoft tech support" am I safe?

It wasn't Microsoft, it was a scam.   I suggest you have a look here and create a new post asking for assistance to ensure your computer has not been compromised .

1 more replies
Answer Match 77.28%

Hi ladies and gentleman!

I am searching for reliable, secure, and fast Remote Support Package and/or Remote Administration Software on the enterprise level.

I know about RealVNC, TightVNC, Windows Built-in Remote Support, but I’m looking for something “more” reliable, with less user interaction & knowledge required.

Anyone on here know of any out on the market? I’d appreciate any links or information that you could provide.

It would be great if someone has actually tested or used some of the software & could recommend it, but even if you haven’t used them any type of reference would be greatly appreciated.

Thanks & have a wonderful day!

Shane

PS: I did a search, but I kept ending up in the malware & virus removal section.
 

A:Solved: Remote Admin Software or Remote Support Software

16 more replies
Answer Match 76.86%

My dad gave remote control to a fake MS tech today for about an hour until I hit the power off button. I am a novice computer user.   I ran Malwarebytes & it said there are PUPs.I took no action but kept the MBam log as follows
Malwarebytes Anti-Malwarewww.malwarebytes.org
Scan Date: 7/21/2016
Scan Time: 5:42 PM
Logfile: mbam.txt
Administrator: Yes
Version: 2.2.1.1043
Malware Database: v2016.07.21.07
Rootkit Database: v2016.05.27.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 10
CPU: x64
File System: NTFS
User: Tino
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 303974
Time Elapsed: 16 min, 55 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 2
PUP.Optional.HomePageHelper, HKU\S-1-5-21-2777425413-3077147864-879318077-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{88EFA772-006F-11E5-8270-F8A963F40B15}, , [4a612402a8f21e185a47fda845be946c],
PUP.Optional.Trovi, HKU\S-1-5-21-2777425413-3077147864-879318077-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{AA5B1B25-91CE-11E4-8266-F8A963F40B15}, , [b0fbb76f3b5f60d6d3b58138659e639d],
Registry Values: 7
PUP.Optional.HomePageHelper, HKU\S-1-5-21-2777425413-3077147864-879318077-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\... Read more

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Answer Match 75.18%

Hi all I am looking for a software solution for tech support basically a tech sees a question to ask and answers it and depending on what the answer is it would go to the next step is there anything out there for this? Please Help
 

A:Looking for a Tech Support Software to create for my company

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Answer Match 75.18%

Is there any remote support software that can power on a remote workstation that is powered off?

A:Can Any Remote Support Software Power On A Remote Workstation

AS far as I know there is no software to power up a remote workstation that is not on. I could be wrong though it has been known to happen ... once .... I think or was I mistaken?

3 more replies
Answer Match 73.92%

bascily im wondering what the best way to implment one for use with comic readers and Media players would be, i have an old win fast contorller here with a recever of sorts that plugs in to the card tho i no longer have the card in my PC and have never used the remote i do how ever have a sixaixs that i am going to replace with a daulshock 3 soon its hooked up to the PC and running off motionjoy so yea just wondering what the best way would be ?
this is for win7 64bit by the way

A:remote control support

it would appear i have found what i was looking for - this was a big help

1 more replies
Answer Match 70.14%

Anyone familiar with any good remote support software, similar to www.realvnc.com ? I'm looking for something that can connect from a customer's site to the support site, even if the customer is behind a firewall/router. With VNC, you have to configure the router to forward ports to the particular computer.

Here's one that was advertised here on TSG: http://www.networkstreaming.com/benefits.html

But, well, their site didn't exactly impress me. GotoMyPC isn't really an option, as you need an expensive license for each client computer -- I'm looking at something more from a support point of view. Any other suggestions?
 

A:Looking for remote support software (like VNC)

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Answer Match 70.14%

I hope I'm posting this in the correct forum.
Does anyone have a preference in remote support software. I've tried remotepc, but it seems to not connect more often than it does. (I've worked with their tech support and we were unable to resolve.)
Thanks.
 

A:Remote Support Software

6 more replies
Answer Match 69.3%

I do quite a bit of work helping other people to fix their computers and have been working with PC's for over 25 years and also have A+, Network+, and CCNA certifications. In receiving some remote support from Symantic with my antiVirus softeware and noticing how easy their remote software worked I found out that they use a product called "LogMeIn Remote Support". I went to their web site and discovered that they charge $130.00 per month. The LogMeIn product was so simple. I will use the example of a support person/company and a customer using the phone as it's initial contact.

1. User phones support company and explains issue(s).
2. Support person ask for permission to take control of user's computer.
3. Support person gives user a URL to goto which automatically opens the LogMeIn screen and a field to enter a PIN number (which is provided by the support person) and the the user clicks the "Continue" button.
4. A small Java applet is installed on the users compter and the LogMeIn opens a chat box or they can continue using the phone.
5. Support takes control of users computer and fixes the problem. (LogMeIn also allows for a reboot of users computer if necessary and reboots be to the LogMeIn program just where it left off without going through steps 1 - 4 above, again).
6. When the remote session is ended the LogMeIn software removes the Jave applet from the users computer, leaving no trace.

Well, $130.00 a month is probably worth if tec... Read more

A:Solved: Remote Support Software?

16 more replies
Answer Match 69.3%

Hello, im testing Teamviewer5 remote support software and i have "pc performance problem".
If im controlling clients pc, then clients pc screen colors are not normal in my pc screen and menus should move little faster.

Is the problem in too slow internet connection or is my PC too slow?

My pc is Sempron 3100+ (socket 754) 1GB ddr ram, nvidia 5600 128MB agp

Client computer is ibm T30 laptop P4 2Ghz, 786MB ddr, 16MB videocard (have no wallpaper)

My and client`s internet connection speed are bouth 4Mbit/s and are wired connections.
I can repair problems, but i would like to get it little bit faster and with more normal colors in my screen.
Should i use Matrox or Quadro videocard?
Sorry for bad english language.

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Answer Match 68.46%

My company has been using Gotoassist for remote support for several years now, and recently decided to explore competitive offerings.  An exhaustive search led us to ScreenConnect.  ScreenConnect has several features I believe sets it apart from others.  First, it is self-hosted.  For some, this may not be a benefit as it may require some technical knowledge to get up and running depending on your configuration.   We are a fan of self-hosted apps as it gives us the control over configuration, customization, and updates.  The next thing that sets ScreenConnect apart is the customization.  Virtually anything you can think of is customizable (Logo, Heading, background, wording throughout the website, etc.)  The product even has an option that is optimized for use in an iframe on your existing website.  On the client side, the tray icon and executable name can even be customized.  If you are looking for a product that can be customized to look as if it were your own, this is it. I am also very impressed with the product support.  I have yet to call support, but the documentation available is excellent, and easy to use.  I had no problem configuring a custom host name, installing an SSL certificate, setting up new roles/users, or segmenting the hosting areas to allow technicians to only see their initiated sessions.  When in session, I have found the toolbox and annotation tools extremely helpful and the docking... Read more

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Answer Match 68.46%

My company currently has 300 staff in 10 locations around the city of Houston. Our network is Novell-based right now, but in a few months we will be switching all our servers to Windows Server 2008.

Currently, we use Novell Zenworks / ConsoleOne to provide our staff with remote IT support, but when we switch, I'll need another software solution.

I'm looking for something that can provide all of the following services:
1. Allows IT to view and interact with the user's workstation
2. Allows IT initiate a remote support connection without the permission of the user
3. Allows IT to initiate that connection without any user being logged into the workstation

FYI - all our workstations run XP Pro or Vista Business...98% are XP Pro

Anybody know anything that can do this?

A:IT Staff: I need suggestions for remote support software

Take a look at DameWare. I'm not sure how well it would work out with Vista, but we use it on XP Pro and it works just dandy.

2 more replies
Answer Match 68.46%

OK so curiosity got me to thinking..all these remote support packages out there like GoToAssist/Meeting, Bomgar, DualDesk, etc etc etc....

...I got to thinking..and looking...that there has to be some open source stuff/free out there.

Came across something "close"...fairly cheap...Echogent
http://www.echogent.com/
40 bucks personal, 3 hundge or something for commercial. But sure beats several grand for a Bomgar appliance.

Anyone else poked around this area? Found anything?

***************************************edited, updated, to get a list going******************************************************
I'm starting a remote support software list, since many of us here do computer/IT tech stuff and need to connect to random various clients easily in order to see their desktop and fix issues.

Proper remote support software is different than remote access software like logmein, or VNC, or PcAnywhere, or Remote Desktop Protocol built into Windows.

What defines a good remote support app
*As single click as possible for the remote end user needing support
*No firewall configuration, no port forwarding, no needing to know end users WAN IP address
*Share desktop with end user needing support, full KVM from your point of view

http://www.ammyy.com/en/

http://www.teamviewer.com/index.aspx

http://www.showmypc.com/

http://www.ntrglobal.com/ntrsupport/

http://www.chunkvnc.com/index.html

http://www.crossloop.com/landing.htm

http://www.gbridge.com/

https://w... Read more

A:Remote Support Software....open source out there?

YeOldeStonecat said:





http://showmypc.com/index.htmlClick to expand...

Just tested this and it works great!
Unreal that this is free!

Stonecat, you are the best dude!
 

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Answer Match 68.46%

Hello,

I need some advice regarding unexpensive remote control software.

I am the typical guy who is always asked to help with computer stuff from family, relatives and friends. Sometimes I also need to guide people over the phone regarding their computer issues. Recently I heard about these remote control programs, which I believed were only available for static IP address connections.

I have helped people through instant messengers, and I was wondering if there is software that can be used to access & control their pc's on yahoo or msn messenger.

Any input would be appreciated
 

A:Remote control software

Hello oct714


My advice and free (looks complex but really is not)

Go here and get UltraVNC http://majorgeeks.com/UltrVNC_d4143.html

Do full install on your computer but not install as a service.

During 1st run or at end of install you will get an Admin Properties screen, on the left half way down delete out the dots and put in a simple password like govnc or similar that you will easily remember.

When you finish you will have 2 new Icons with the VNC Eyeball. One will be the Server Blue (using the instructions below you as helper will not use this one).

Rt click the Green Viewer and then create Shortcut, once this new Shortcut is made rename it "UltraVNC Viewer Listen" then rt click and chose properties.

Click into Target line. Then add a space and -listen.

It will look like this. "C:\Program Files\UltraVNC\vncviewer.exe" -listen

Dbl click this to run. Goes to system tray at bottom right. If the Firewall or Windows Defender pop up always allow this. Give it permission.

Apply OK!

Have them do the same install on their end. Including the same password.

Once installed have them to Run the Server. It also will load into the system tray.

Once it is loaded to the system on their end, you have them to Rt click the Tray Icon, click Add new Client the click the Host block and enter your IP number. They will be contacting you. Doing it this way avoids router and firewall protections and forwarding on their end.

If you h... Read more

2 more replies
Answer Match 68.46%

is there any TV remote control softwares that i can use on my xp laptop with my infared device? i know you can get them for pda's
 

A:TV remote control software

do you have a tv card in the laptop?
 

2 more replies
Answer Match 68.46%

Does anybody know of a good piece of software that can be used to take control of a clients computer in order to fix errors?

I am in the process of going self employed and am wanting to offer a remote fix solution. I have used 'Logmein' free edition to control my home pc's for a while and i know they offer a 'Rescue' package which does exactly what i would want it to and more but I don't know of other software which may be cheaper and better.

Any suggestions would be great.

Thanks

JPLamb
 

A:Remote Control Software

6 more replies
Answer Match 68.46%

Hi. Can anyone recommend any free remote control software to use across the web on a windows 7 pro machine ? I have used gotoassist in the past but its not fee.

Thanks in advance

A:Remote control software ?

Try TeamViewer

TeamViewer - Free Remote Control, Remote Access & Online Meetings

9 more replies
Answer Match 67.62%

Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,

Davo

A:Which remote support software to purchase for a 50+ user base

I work for a business that has over 1,000 PCs in use. About 750 are located on the main campus with the remaining 250 or so off site around North America. Individual users will often conference with colleagues in Europe, South America, the Netherlands and other countries. Our IT Department has used TeamViewer exclusively. As far as I know there haven't been any issues.

I think this is the information you may be interested in for Seamless Windows.

Seamless windows

4 more replies
Answer Match 67.62%

Hi Everyone,

I am currently trying to decide on the best remote support software to purchase for a 50+ workstation business. I have experimented with Real VNC and TeamViewer, and whilst they are quite comparable I noticed that TeamViewer has a feature called "Seamless Windows" (if anybody knows anything about this feature can you please let me know).

I will be providing remote support to local users, and several interstate branches - therefore the software that I decide on must accommodate a wide diversity of geographical locations.

I was also looking at a product called GoverLAN, but it seems to me that GoverLAN only works on a single LAN and can't be used over a WAN in a similar way to both RealVNC & TeamViewer (if you have experience with GoverLAN to the contrary can you please let me know).

Any general advice on what the best remote support software is will be great (including personal usage experiences).

Kind Regards,

Davo
 

A:Which remote support software to purchase for a 50+ user base

6 more replies
Answer Match 67.62%

I need your inputs.
I am searching for a remote support/access solution for my company. I've researched a bit online, and found most discussions are about hosted solution. Well, I just can't trust the third party sever and am concerned with the security issue.

Anyone thought of appliance-based solution? I could deploy appliance behind company's firewall. It kind of gives a secure private cloud. The integration with LDAP and the maintenance is easier too. It also comes with floating licensing, good from business perspective as well.

As for the software-only products, they require installation on a computer. The up-front cost is high. I need to have a dedicated computer to host it to avoid disruptions from other applications. And it takes extensive time to setup and maintain the system.

Please share your ideas. I won't miss anything. thanks!
 

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Answer Match 67.62%

What is the easiest way to remote control another PC over the internet ?

I know it can be done with XP - but are there any easier tools to do this - ie easier from the end users point of view ?
 

A:Remote Control PC via the web - easiest software

Try using Remote Assistance or Remote Desktop. They both come with Windows XP.
 

4 more replies
Answer Match 67.62%

All,

Can you suggest a good software (preferably freeware) that I can use to
remote desktop into a clients machine and provide technical help.

This site is great for most people for tech support but there's a lot more of that aren't tech savvy or confident enough to understand some of the responses.
 

A:Software for remote desktop control

8 more replies
Answer Match 67.62%

I'm looking for some remote control software to connect to remote PCs which will be attended by "beginners"
I have tried the following
Crossloop.com - but user needs to create an account and i wanted a simple user interface, as I say the users will very much be beginners
Zolved.com Used a couple of times now and meets the easy use - but keeps losing the connection.
TeamViewer.com looks like it should be OK - only found today and not yet used

Any other FREE suggestions
 

A:Remote control software attended use

have you tried logmein? Or ultravnc?

logmein does require an account, however. Do you have the ability to set it up on their machines?
 

3 more replies
Answer Match 67.62%

Hello,

I am looking for software (hopefully free) that will allow me to remotely access and use my mother's computer. She calls every day for tech support and it is driving me insane.

Is there software that will allow me to access her computer from my computer? We both have windows-based laptops, although different versions of windows if that matters?
 

A:Remote Access/Control Software

16 more replies
Answer Match 67.62%

Hello bleepingcomputer!
I am tech guy of my family as many of us are. My mother and grandmother often call me with problems they are having with their computer. As I am not able to see their computer most of the time when helping them, I have been using remote control software such as logmein.com to be able to provide better 'tech support'. The question I have for you guys concerns how secure these programs are. I have read the security information on the sites but of course they will try and make it sound as good as possible. Do you guys have any thoughts on how secure services like this are?

A:Remote control software security.

I use TeamViewer whenever I connect to a remote machine and find it an excellent utility.Seems to be very secure. You can check for yourself here -http://www.teamviewer.com/products/security.aspxCheers

1 more replies
Answer Match 66.78%

Hi All,

I have several computers networked and yesterday the monitor died on the main desktop.

I am using my Vista Home Premium laptop and all the other computers are using win95 to win2000 and I can see them fine via the network using Vista.

Can anyone guide me on free software that will allow me to access the win2000 desktop where the monitor died?

I did a search here on Remote Control Software but got only 3 hits and none of them helped.

Thanks
 

A:Solved: Remote control software suggestions

7 more replies
Answer Match 66.78%

Hi, can someone tell me what the common software/shareware programs out there are for remote operation of pc's.
 
I tried to use VNC but it was horrible and I could not get it to work.
 
Can I get some suggestions.  I'm going to place it on an XP system and access it from a Windows 8.1 computer.
 
We use to use PC Anywhere ...  Nevermind.  I still have the original cd's for pcanywhere for XP and version 12.1 also.
 
Well It wouldn't hurt to get some suggestions for future use.

A:What are some Common Shareware Software for PC Remote Control

PC Anywhere works fine, my main concern would be compatibility between XP & 8.1.  I would go to their site to see if it will work.

3 more replies
Answer Match 65.52%

Last night when I came back to my desk, I found someone remotely controlling my computer.   They had a browser open, were trying to access someone's data at a credit reporting site.  When I started controlling the mouse, the perpertrator tried to shut down the computer (they shut down menu popped up), but I prevented it.  It then looked like s/he disconnected.  I saw a brief flash of a window, maybe something saying "Personal Network" (?).
 
After that, I tried to track down what was going on.  I ran netstat and saw some suspicious connections to IP addresses in listed under "Chinanet" (from a Whois look up).  The connections were to a process running under services.exe.
 
I've been running Comodo Firewall for quite a while so I thought that I was protected.  I did download a BitTorrent app a few months ago, and after I installed it, I got the impression that it  was loaded with something bad (but I have no evidence that it was), so  I removed it right away after installing it.
 
Today, I ran MalwareBytes, it found and removed a bunch of files it categorized as "PUP.Optional.Conduit".   (Based on the online descriptions of that, it doesn't seem like the source of the remote control app.)  After that, I ran HijackThis!, and saw a remnant of the BitTorrent app running as a service, which I then removed it using HijackThis. 
 
Then I ran the DDS.com app.  Below is the DDS log:
 
DDS (V... Read more

A:Infected with Remote Control Software (Windows XP/SP2 Lenovo Thinkpad)

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/508969 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

20 more replies
Answer Match 64.68%

I have been looking at this free remote desktop program at their web site but their instructions on how to use it are pretty weak.

Anyone that has or is using this program to take control of another persons pc for help with their system - I would sure appreciate it if you could give me some info on how to use it.

PS
I have posted this question in this forum area as I have seen postings or answers to postings with regard to this free remote control desktop software.
 

A:TeamViewer desktop sharing and remote control software info needed

Not sure I can give you anymore information than what the website has to offer. If you can detail what you have tried then maybe we can decipher what you are doing wrong.

Have you tried using Zolved at all. Some people find that easier to use.
 

1 more replies
Answer Match 63.84%

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

12 more replies
Answer Match 60.48%

hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

A:tech support in need of extra support

6 more replies
Answer Match 60.06%

Welcome Everybody!,We need You're help.From few days we trying to find software what will help us with our IT Support service, but without any positive result.We looking for application what will be suitable for following situation:Client download from our website application.Client run applicationClient (automatically connect to our central server bypassing any firewalls ) get support password id.Client say this password to technician.Out technician start client console, connect to central server, and using password from user take control on his desktop.We can't find any working suitable solution what will use our server and have normal licensing, not by hours or issues.We tried following software but without positive result.http://www.nexusconcepts.com - Looks great, have everything what we want but crash on Vista when opening Windows "run" or "cmd".http://www.uvnc.com/index.html - Don't support encryption and passwords when using "repeater" (middle server between users and technician)http://remotesupportsystem.com - Same like above but paid .http://remotezilla.com - Same like above.http://www.readydesk.com/ - Still based on same solution, no encryption...As You can see, this is very hard mission to find something good.We need this software to run under Windows XP / Vista / (in future) SevenI will be grateful for any suggests from You're side.Regards

A:Desktop Share (remote desktop) software for IT Support.

hi there!i am a tech support guy in our office. i usually install the tightvnc server on our workstations so that i can control their desktop using the tightvnc viewer. now if you are planning to access your client's computers online, you should know their IPs.i have successfully remote accessed windows xp, ubuntu and vista.hope this helps!

2 more replies
Answer Match 58.38%




Kindle Support Phone Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service
{<{1-888-811-4532}>}


kindle helpline
{<{1-888-811-4532}>}


Kindle Customer Service Number
{<{1-888-811-4532}>}


kindle fire tech support
{<{1-888-811-4532}>}


amazon kindle help
{<{1-888-811-4532}>}


kindle fire customer service
{<{1-888-811-4532}>}


kindle customer support
{<{1-888-811-4532}>}


Kindle Help Phone Number
{<{1-888-811-4532}>}


kindle help
{<{1-888-811-4532}>}


Kindle Customer Service Phone Number
{<{1-888-811-4532}>}


kindle tech support
{<{1-888-811-4532}>}


kindle fire helpline
{<{1-888-811-4532}>}


kindle support number
{<{1-888-811-4532}>}


kindle technical support
{<{1-888-811-4532}>}


kindle contact number
{<{1-888-811-4532}>}


Kindle Tech Support Number
{<{1-888-811-4532}>}


kindle fire support number
{<{1-888-811-4532}>}


Kindle Customer Support Number
{<{1-888-811-4532}>}


Amazon Kindle Customer Service Phone Number
{<{1-888-811-4532}>}

More replies
Answer Match 57.54%

For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

More replies
Answer Match 57.54%

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

A:tech support

Have you tried to remove them manually?

2 more replies
Answer Match 57.54%

What do I use to remove mall where from my Windows 8 PC. ?
 

A:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

1 more replies
Answer Match 57.54%

How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

A:PC Tech Support Help

50
 

2 more replies
Answer Match 57.54%

I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

A:Does Tech Support Need both Old and New PSU?

9 more replies
Answer Match 57.54%

I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

A:Tech Support Guy!!

7 more replies
Answer Match 57.54%

i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

A:Tech Support - HELP!

15 more replies
Answer Match 57.54%

I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

A:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

3 more replies
Answer Match 57.54%

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

A:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

11 more replies
Answer Match 57.54%

Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

A:ISP Tech Support Job

6 more replies
Answer Match 57.54%

Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

A:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

4 more replies
Answer Match 57.54%

To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

A:Tech Support Guy

6 more replies
Answer Match 57.54%

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

A:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

1 more replies
Answer Match 57.54%

I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

More replies
Answer Match 57.54%

I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

A:How to cut down on Tech Support

10 more replies
Answer Match 57.54%

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

A:Tech Support

thank you. I understand!
 

3 more replies
Answer Match 57.54%

Hello,

I have a Windows 7 network set up and whenever I connect remotely to another computer and lock their input such as their keyboard and mouse, the remote user still has the ability to press ctrl alt del, which then allows them to use their keyboard and mouse. My question is, is it possible to disable the ctrl alt del functionality in Windows 7 so that that Blue security screen does not appear? I have tried lots of remote desktop controlling software which has the option to lock the remote computer input, but they still can press ctrl alt del and unlock their keyboard and mouse. How do I stop this? Thanks!

Best regards,

Jerry
 

A:Solved: Remote Desktop Control ends when remote user presses ctrl alt del

Let's try the Symantec Pc Anywhere.This a very Useful software for remote desktop sharing and file transfer and there is the locking feature...
 

1 more replies
Answer Match 57.12%

I need to speak to a support tech in the US.  I was told I had this option when I bought my computer.  I am still in warranty, have a 3 year HP Care Pack.  I spent most of a night from 8:30 PM to 2:30AM on the phone with some guy that had me actually attempting to take off the side panel on my computer and move some plugs.  These people were rude, obnoxious and didn't help at all.  Now they want to come out and change my hard drive??????  They wanted me to do it at first but I told them no.  I run my home and business on this computer and i can't afford to be down for 3 days and lose all of the software I've paid for.  I don't have another computer to put the software on.  I need a United States technition.  I had them when I bought the computer directly from HP and used them, they were great and a real pleasure to work with.  They knew what they were talking about!!  Is there any way to get to one of these guys or girls again.  I had this all written down and cannot find the sheet anymore.

More replies
Answer Match 57.12%

I am having a problem with my granddaughters laptop. The anti-virus had expired when she brought it to me (I'm an IT guy). She was getting popups about cleaning her laptop. It had Optimize pro, My PC Backup, etc. installed (she's 13, not sure if she responded to the popups or not.

I've removed what I thought was junk, installed Microsoft Security Essentials and Malware Bytes, but I can't get either of them to launch and scan the laptop.

Here's the Hijack it log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:49:34 PM, on 3/29/2014
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.17267)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Re-markit-soft\Re-markit_wd.exe
C:\Program Files (x86)\ASUS\SmartLogon\sensorsrv.exe
C:\Program Files (x86)\ASUS\ASUS Live Update\ALU.exe
C:\Program Files (x86)\Common Files\Apple\Internet Services\iCloudServices.exe
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe
C:\Program Files (x86)\ASUS\Wireless Console 3\wcourier.exe
C:\Program Files (x86)\Canon\Solution Menu EX\CNSEMAIN.EXE
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Users\Raven\AppData\Roaming\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\Program Files (x86)\CouponAlert_2p\bar\1.bin\2pbrmon.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Pr... Read more

A:Tech support popups

11 more replies
Answer Match 57.12%

I have been having a lot of trouble with my AVG internet security lately. Seems like almost once a month, I get a download that totally screws up AVG. You get red warning messages, everything shuts off, cats and dogs moo, cows fly, etc. Anyway, you would think a company like AVG would have a better tech help section. I have uninstalled and reinstalled my version of AVG at least 3 times in the last three months. The first time it took their tech support 2 weeks to answer my help question and it had nothing to do with the problem. I finally fixed it myself by reinstalling it. That seems like the only support advice you get from AVG as that is all they have told me to do. I sent them my problem again as it just happened and they their tech site told me that its a weekend and the reply might not be answered till monday. I did the usual uninstall(which by the way their uninstaller does not uninstall, it freezes about half way through and I have tried several times in a row and it freezes no matter how many you do) I had to remove it by using REVO then reinstalled it and it is working properly. I am afraid to update as it might go again, I have had Kaspersky for 10 yrs and have never had a problem except for usage. I have had AVG for a yr and a half and have had 6 problems with it already and I have renewed it about 4 months ago. 4 of the problems I have had since renewing. Never again, I am getting rid of AVG as soon as the renewal is up. I am going to go with another internet sec... Read more

A:Solved: AVG tech support?

Hi, Are you using two active security programs by any chance that have real time protection running? I see you also have Kaspersky.....did you mean on a different machine and not on this machine with the AVG issue? I realize it's a very basic question but we run into this quite often so just making sure. More than one antivirus / security suite type program running will usually cause weird issues like slowness and errors.

Why is your post marked "SOLVED"??
 

3 more replies
Answer Match 57.12%

Has anyone heard of or had dealings with Procomsupport247 or Khamtechnologies. When My wife called the microsoft support number on two different occasions these are the people she got. They did help with the problem but they charge for service and want you to sign up for multi year contracts. Any help would be appreciated.

A:tech support scam?

Those are services offered by 3rd parties and are not affiliated with Microsoft. If you search for Microsoft support you'll usually get quite a few ads before seeing a real number. If you want actual Microsoft support go here:
Microsoft Support

3 more replies
Answer Match 57.12%

anybody know available tech support for vista RC-1?
there used to be a thread here in june/06 or so with the address to support for beta 2.....??
did i overlook it?

thank you!!!
 

A:vista RC-1 tech support?

12 more replies
Answer Match 57.12%

Email me if you have any questions:

[email protected]
 

A:Hey other tech support forum!

7 more replies
Answer Match 57.12%

I hope somebody can help me with this, i would have done a search to see if its in a previous thread but i did'nt know what it would have been listed under.
Here goes:
I use opera 7 as my browser which i prefer to IE but when i go here to tech guys and click on certain threads i immediatly am back at my desktop, does anyone know why this may be ?
I am using IE right now to be here writing this, is it something to do with my settings ?
any help will be greatly appreciated !!!
 

A:losing tech support

6 more replies
Answer Match 57.12%

I don't know if anyone has had to deal with them (hopefully not) but they are terrible. Got my computer in April and all of a sudden it quit loading up after a restart or shut down. So they diagnose it over the phone as a bad power supply. I send it in, they have it for a week and a half and sent it back today, so I turned it on and it has the exact same problem. I call them back and they say well it must be the motherboard. I can not believe that they didn't at least test the thing out to see if it worked before sending it back to me. Especially when I emailed them last week to check the status of my computer and they told me it was still going through the diagnostic testing process. Wouldn't any type of diagnostic test show a bad motherboard, I mean thats kind of important isn't it? So now I have to send it back in to them, and be without my computer again for probably another 2 weeks. The entire process has been a headache and I have to call them back tomorrow yet again because they couldn't process my "RMA number" because they were having problems with their system tonight. My guess is that they are using their own Gateway computers there too...Next time I'll spend the extra and get a Dell..
 

A:Gateway Tech Support....

Dell won't be any better. They're all about the same. You'll have better luck with tech support and repairs if you have it built locally by someone you can look in the face when you talk to them.

Welcome to the world of ultra-cheap support.
 

2 more replies
Answer Match 57.12%

Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.

A:Unsolicited tech support

  
Quote: Originally Posted by 7farmer


Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.



SCAM !!!

Do not respond. Do not give them any information nor allow them to remotely access your computer.

Just hang up.

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Just curious, does anyone know of any irc channels that would be good for asking general tech questions?
 

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Answer Match 57.12%

Hello,

It all began with a free space issue - after connecting numerous times to HP support tech, i was told to do a non destructive system restore., which i did, only to find my user profile gone, and all the dlls that run my applications no longer working. The space issues was from too many picture files, which i discovered my husband had uploaded about 1500 pictures of a friends wedding. so once i got rid of those pictures, the space issue was resolved.

After being completely frustrated, and a lot of research, I read to "copy over" my old user profile files from under "documents and settings" to the new profile i created.. which I did. I also did a disk clean up and defrag.. and evidently have deleted a bunch of things i shouldn't have. I never actually recovered the user profile.. the weird thing is... is that the picture i had chosen associated with the old profile i'm trying to recover.. was recovered. totally weird voo doo stuff going on in the background i guess. so now i want to scream. i guess i can delete everything.. i've backed up all the stuff that was under my documents. so no big deal, however it's the applications that i'm worried about. when doing the non destructive restore, it took me back to factory settings.. so my norton 2007 internet security was replaced with the 60 day trial version of 2006 that came with the PC (which was purchased in december 2006 and in march 2007 i got some freaky virus and the geek squad folks did a d... Read more

A:HP Tech Support screwed me

DO you still have the recovery partition (hp uses that instead of discs now)

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I have been trying to find out why my Win 7 mavhine decides to crash and then continues to do so . I really do not want to relist the same thread again, but this is getting frustrating

A:Are there any tech support people here?

My friend, you are going to have to give us a bit more information than just "My PC Crashes"

What occurs Just before the crash, During the crash, and when did it start to happen?

New software? Hardware? Removal of Software/Hardware?

We need more info on this, good sir. I'm sure we'd be glad to help.

Matt~

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Get lost, with an attitude like that, your account is now closed.

Edited by AcaCandy for potty mouth syndrome.
 

A:Get my account off Tech Support Guy

Wow chill no need to get offensive
 

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Hello All:
247 PC help appeared after I opened an email message. OOPS

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:31:40 PM, on 10/19/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WRSA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Webroot\WRSA.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Documents and Settings\user\Application
Data\ShopAtHome\ShopAtHomeHelper\ShopAtHomeWatcher.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\PCPowerSpeed\PCPowerTray.exe
C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe
C:\Program Files\OnlineVault\OVTray.exe
C:\Program Files\Inbox Toolbar\Inbox.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\24x7Help\App24x7Help.exe
C:\PROGRA~1\REBATE~1\REBATE~1.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\24x7Help\App24x7Hook.exe
C:\Program Files\24x7Help\App24x7Svc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Progra... Read more

A:Unwanted 247 tech support

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Hello guys.

I recently bought my grandparents a laptop. They are 60-70 years old. Now, I live three hours away from them. And this is their first experience with a computer. So I am trying to help them, but tech support over the phone is difficult and can only go so far.

I am looking for some software that I can install on my computer, and their laptop, so that when they are having issues with their computer I can take control of their laptop, see their screen, fix their issues, and walk them through it. Free or paid is fine.

thanks

Braden
 

A:Tech support for grandparents.

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Hi all i need a tech support for mysql debian 7.7 am trying to connect my webserver (shared) to a mysql server (vps) and i get Can't connect to MySQL server on 'ip' (110)
 

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It's been going on 1 month since my build When I first got them I use to get 4-5 a day now its once every 2 days. I can play Games with out any its just random.

First 1
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000B8971
BCP3: FFFFF8800875DFD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Win 32k.sys
C:\Windows\Minidump\022512-19328-01.dmp
C:\Users\Joseph\AppData\Local\Temp\WER-29998-0.sysdata.xml

I think this one was because I had the Front panel connected wrong so I unplug that but and have not got it again I don't think.

Second
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I look up I think it might have to do with my wireless Adapter not 100% but i have a netgear $44 dollar one from walmart.
I'm starting to think its My Ram I'm going be buying some Corsair Ram 8g next few weeks I'm getting to the point were I'm giving up and about to pay for a Tech to just fixed my computer so I can play games with out any problems I cant update my bios because its unstable.

A:I need help before i spend 75 on tech support

Please follow the instructions here> http://www.techsupportforum.com/foru...ta-452654.html

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Answer Match 57.12%

Hey everyone, and thanks in advanced for your help. I'm having some issues with this very website (Tech Support Guy). Whenever I access it, I am normally supposed to be logged in. I am, and I will attempt to access a forum, post, etc. Then the website logs me out and reverts back to the original color theme.

Once I've logged back in, I will access a post or what have you, only to have been logged out -again-! Then I will log back in, and my browser will redirect me to the forum so I may post something myself. Then once I post something I have to log back in -again-! (and this happens whenever I click a new thread or whatever...it will probably happen once I am finished typing this post).

Anyway, if there is any advice on how to fix this that somebody could offer it would be greatly appreciated since I love this site and enjoy helping the community. It's just a hassle to have to keep logging in every 10 seconds.

Thanks again,
TheShooter93
 

A:Tech Support Guy Issues

You are not the only one with the problem. Check the following.

http://forums.techguy.org/site-comments-suggestions/888358-now-its-logging-me-out.html
 

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Answer Match 57.12%

I am posting regarding the scam you have covered in this link http://www.bleepingcomputer.com/virus-removal/remove-windows-has-been-block-tech-support-scam
 
It's the 'Remove the Windows has been Blocked Tech Support Scam'
 
However, unfortunately I did call the number, and when they wanted money I said absolutely not. Now, when I power up that PC, I get a pop-up that asks for admin password (not the Windows or BIOS popup). I tried command prompt, system restore, and reinstalling windows deleting everything but what was installed and personal files, and still the same popup requesting a password. I tried Esc, and cancel and enter, all not working. 
 
Any suggestions? Any help at all greatly appreciated

A:Tech Support Scam

 If this happened to me, I'd restore from a recent full system backup.  If you don't have one, you'll probably need to do a clean install.

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I had a company called Advanced Tech Support remotely tune up my computer. But they could not do it until I had Verizon come out and see why my download speed was only 0.43. Verizon found the problem and got my download speed up.After that ATS took my computer over for about 3 hours. Now all my downloads are fast and buffering problems are gone.
I think probably though. Just upping the speed would have fixed the problem. But I had already payed them So I let them do the work..
Here's my question. I watched them remove my "Revo uninstaller", my "Should I remove it" and my "Spybot" When I asked the representative why she said because they all have a bad reputation for Malware. Has anybody here heard this about these 3 programs.? I sure haven't. Unless you guys here at TS warn me not to I'm going to put them back. Especially since I like the way Revo gets rid of the extra crap. and Spybot has found things that MBAM and SAS didn't Thanks
 

A:Advanced Tech Support

Personally I've never had any "Malware" problems related to revo that I know of. I think (s)he just didn't like the program. I'm not familiar with "Should I remove it" & I quit using Spybot when they updated the program a few years ago.
 

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Answer Match 57.12%

Ok before I get into my problem, here's a little about my notebook - I trust that these details may be somewhat helpful in attempts to resolve my issue:

I have a HP Pavilion dv6000 (RG364UA#ABA) with Microsoft Windows XP Professional
version 5.1.2600 (media center) service pack 2.0 Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz version x86 Family 6 Model 15 Stepping 6 current speed 1660 MHz

Let me start by thanking you for your patience as you read this. I contacted HP Tech support via chat numerous times to discuss general questions around some concerns I had regarding a "space issue" I was having. The "space issue" actually was caused by a surplus of photos I had in "MY PICTURES" which I thought I had removed after I burned them to a disk as well as video files located on another user profile.

Anyhow, I contacted HP support and was advised to do a "non destructive" recovery and was completely assured that this would resolve my problem and all files and applications would remain in tact unharmed. Well that was crap.

Once the recovery process was complete, all user information was gone. No user profiles existed on the login screen. I had to recreate a user profile. The recovery reverted everything to "factory settings", however all files were found on the old user profile which was located under "documents and settings" on the c:\ drive.

Also, all applications still appeared under All Programs on the Start Men... Read more

A:HP Tech Support screwed me

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Good day, Can anybody advise or guide me on above captioned matter? I currently use "Zuumedia", who incidentaly are good but their prices keep going up and up. Being a pensioner I have to watch the pennies and 120GBP seems a hell of a lot to what it used to be. I live on the west coast of scotland miles away from anybody who can help me so need some way of online support. Can you advise??
Thanks in advance.

Driveguard

A:on line tech support

Consider all the options available. Sites like and especially this one can solve most software problems. Really thorough books are available. I just pulled one containing 1101 pages just on Vista from my shelf. On a per inquiry basis, any tech can "share" your computer. If you're uncomfortable working inside the box, there has to be local or shipping help available. Your current "service" can't physically fix hardware anyway. With all the money you'll save, you'll be able to afford the new and hopefully error free computer when this one bids adieu.

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On (My Account) there is this option of private messages. How do I use tech support guy to send private messages and also receive private messages from business associates or even friends? Can tech support work with other search provides as Yahoo, hotmail and the other message providers?
 

A:How Do I work With Tech Support Guy

Look up at the top of this screen and click on FAQ and then Rules.
 

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Answer Match 57.12%

i m unable to open add/remove programs in the control panel.i tried out appwiz.cpl to open ,but there wasn't any response.
i even tried the following one,

Click Start => Run and type in "regedit" {without the quotes}
Navigate to the following key:

HKEY_CURRENT_USER\Control Panel\don't load

In the right-hand pane, delete all the Values whose data value is set
to "no".

but nothing works . plz any of the tech geeks out there help me 2 sort out tis problem.!!!!!!
 

A:tech support for windows xp!

hello,

Check any one from below three ,
1.have you tried in safe mode...?

or

2. This happens if your user account does not have Write access to the following registry key:

HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows \ CurrentVersion \ Setup \ Oc Manager \ TemporaryData

Type regedit.exe in Start, Run dialog

Navigate to the above registry key

Choose Permissions from Edit menu

Click Advanced, and click Add.

Type your username in the Select User or Group Box

Allow Set Value permissions to your user account

Click OK and close the dialog
If above registry not help...
3. Check with Malwarebytes,

http://www.filescrunch.com/techspot/0825/mbam-setup-1.46.exe

Install Malware and update it.. and do full scan.

remove infected registry and do reboot.

hope it will works fine.
 

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Does anyone know of a printer manf. that is not out-sourcing their tech support ? [US based tech support]

A:US based tech support

Heh

I think those days are gone.

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using my Internet Explorer 5.1 (Mac OS X) proxy server, typing in the Tech Support Guy website (www.helponthe.net) pulls up http://discussions.virtualdr.com/ instead.

But when I don't use the proxy server, helponthe.net works fine.

Any ideas?
 

A:Tech Support Guy hijacked?

Nothing wrong with Tech support guy. I would look at the proxy as the problem..
 

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please help

fresh install win xp

everything fine till i get to mb drivers

infdrv.dll
agpdrvnt.dll
viastor.dll

failed to load

please tell me what these are as i can find no information on them and/or any reason i should have this problem
 

A:windows tech support says its not them

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Hello,
Just wanted to share this experience with you all. Viruses can be a tricky thing, causing all kinds of damage and ruining your day, week, month, or even year. In times like that the weekest cowardly people come out of the woodwork and scare you into financial submission, and i want you to not be fooled by fast talking snake oil salesmen.

desktop win7 wired connection
desktop win XP sp3 wired connection, installing wireless adapter.
laptop winXP wireless
Belkin router

Problem:
I had a desktop that was a wired connectoion and wanted to give it to my kid, so i got a wireless network card and installed it. The card seemed to be working fine, but it would not connect to the internet. (it would hang on "aquiring a network address" then error out saying windows coudlnt connect..)
I called Belkin tech support who tried a bunch of nonsence scare tactics to make me believe my registry was corrupt and that i had a virus. end result- pay them money and they would fix the issue, AND i would be protected for some amount of time. I believe it is 30 days, 90 days, 6 months a year or even 3 years.

What they didnt know/ask/think about was that the router and network card were both brand new, and that the computer I was having issues with had a fresh install of win XP with paid antivirus program. When I told them "No, if I have a virus then my antivirus company needs to deal with it, im not paying both of you to solve the same issue". Well, the tech agent hung u... Read more

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I have a hp psc 1350 v printer, trying to install on this machine; printer was installed on this machine in nov.2003 and worked fine until 2 weeks ago. at that time , printer quit working and in the control panel, printer icon showed up like a hidden file. tried to reinstall printer several times with no success. contacted hp support, spent several hours, spanning 4 days ,installing and uninstalling software, trying to install this printer. changed usb cables and same problem.other usb devises are recognised instantly. Hp support sent me a new printer, tried to install, same problem...no printer. so, tried to install printer on 2 other pcs and no problem, worked great (one machine has the exact same mother board as the problem pc).Hp says its a chip problems, problem started when i did a windows recommended driver update for via chip. CAN YOU HELP?

Here are my specs:

Operating System Windows XP Home Edition Service Pack 1 (build 2600)
System Model = ECS = P4VXASD2+ = 1.0 (motherboard)
Main Circuit Board Board: ECS P4VXASD2+ 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 07.00T 04/02/01
Processor 2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
256 Megabytes Installed Memory
Did have 768, took out 512

Thanks in advance, Jim Green
 

A:[B]HP Tech support gave up on this one[/B]

Uninstall the printer, through ADD/REMOVE PROGRAMS, then go to Control Panel -> System -> Hardware -> Device Manager and remove any left over HP/printer entries - look under HP, USB, all the categories. If HP gave you a seperate uninstaller to use then run that, they usually have one and if you look through your CD you might be able to find it hidden somewhere. Then unplug the printer and all other USB devices - except USB a mouse and Keyboard if yours happen to be USB.

Now still in Device Manager remove all USB hubs and then all USB Controllers.

Now go here: http://www.viaarena.com/?PageID=403 and download and install the latest VIA 4-in-1 drivers and reboot as request. Then reboot again after the USB controllers are reinstalled.

Now download the latest printer drivers from HP's website for your model if you haven't done so yet and start the installation. Do not plug in the printer until prompt to do so or until the installation is totally complete. When plugging in the printer use a USB connector that is not near the one you used before - they are usually in pairs of two.

If that Fails you can do a System Restore from Programs - Accessories - System to a date before the problems started and hope it works and doesn't recur.

XP runs better with more RAM - if there's nothing wrong with it then add it back in.
 

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Couldn't really figure out what topic to post this to so if it doesn't belong here please feel free to move it to another topic ...

I have had lot's of HP and Dell computers in my lifetime (laptop and desktops). Was thinking about looking into buying a Lenova - guess they bought out IBM's pc business a few year ago. Anyway, thought I would get some input as to their tech support - is it USA based or overseas? How has your experience been with that company on their tech support for you?

These are the specs for my perfect PC (it must be a desktop
Had 2 laptops and hated then both - gave them to my kids and they used them for awhile and gave them back.

Processor & Memory:

Intel® Core? i7-6700 Processor 3.4GHz
22GB DDR4 RAM (<--- important for me)

Operating System:

Microsoft® Windows 10

Drives:

1TB 7200RPM SATA Hard Drive (<---plenty for my needs)
DVD-RW (Writes to DVD/CD)

Graphics & Video:

2GB NVIDIA® GeForce® GT 730 Graphics (<---would prefer 4GB)

Communications:

Wireless-AC WLAN + Bluetooth® 4.0 (<-- want these this time around)
10/100/1000 Gigabit Ethernet

Ports & Slots:

2x USB 3.0
4x USB 2.0
1x HDMI-Out
1x Media Card Reader
2x Headphone Jack
2x Microphone Jack

 

A:How is Lenova's Tech Support been for you?

All I can say is that I've had Lenovo Desktop computers (two) for several years and have never, ever had any issues that would require a call to tech support.
 

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$5-$10 per incident not paid till question is resolved.Emailed support on operating systems,applications,networks,upgrades, and drivers.
 

A:affordable tech support

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Hi, little glitch. When you good people notify me of a related post I duly open the email and normally right click on the link and "open in a new tab". This works fine. If however I LEFT click on it, I get an empty box, centre screen and the pc locks and I have to hack thru' task mang to get going again. Not really a prob but I would like some info if possible.

Many Thanks
Dave.

A:tech support cracks me up

What program is this for? Is it for Outlook Express or Microsoft Outlook??

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IRC tech support channels

Just curious, does anyone know of any irc channels that would be good for asking general tech questions?

A:IRC tech support channels

I don't know of any personally...but google probably does :)

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Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 

A:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

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