Tech Problem Aggregator

Solved: Office 2010 Can't Open Or Save Documents in My Documents Folder

Q: Solved: Office 2010 Can't Open Or Save Documents in My Documents Folder

I've experienced this problem twice in the past week. Here is my current problem:

New Windows 8 computer
Moved Office 2010 install from old computer to new computer
Copied all documents to new computer by installing the old drive in the new computer (NTFS to NTFS)

When trying to open any DOC, DOCX, XLS, XLSX, PPT, or PPTX files that are stored in the Documents folder I get permission errors. Word will open an RTF file just fine. If I try to use any Office programs to save a file to the Documents folder, I also get permission errors. I can move the file to the Desktop and work with it just fine. I can then move it back to the Documents folder.

Here are the errors when trying to open files:
Word - Word cannot open the document: user does not have access privileges
Excel - 'C:\Users\xxxxxx\Documents\Book1.xlsx' could not be found
Powerpoint - The path or file name for C:\Users\xxxxxx\Documents\Presentation1.pptx is invalid.

When I try to use one of these programs to save to the Documents folder, I get the following error:
You don't have permission to save in this location.

I tried copying the files two different ways to eliminate any lingering NTFS permissions. I used a linux box to copy from the old drive to EXT4, then to a linux formatted FAT drive. I plugged this FAT drive into the Windows machine and moved the files over but got the same errors. Next, I copied the files from the old drive to a FAT32 drive using another Windows box. Then I tool the FAT32 drive back to the new computer and copied the files to the Documents folder. I received the same errors.

Last week I had the same problem with slightly different circumstances. A Windows 7 computer had a failed hard drive. We installed a new drive and copied the data to the new drive. We tried all the same methods of copying with no luck. Finally, we wiped the computer clean and reinstalled Windows. When we copied the data over the last time, we used the linux box to copy all the data to the FAT drive and then plugged that drive into the computer.

I don't want to reinstall Windows on a brand new machine. What is going wrong?

A: Solved: Office 2010 Can't Open Or Save Documents in My Documents Folder

10 more replies
Answer Match 89.7%

I'm running Windows 7 on my new computer, which came with a trial version of Office 2010. Rather than buy the full version when the trial expired, I installed the Office 2003 I had on my old -- now dead -- computer. I now find that I can't open the Word and Excel files I created with the 2010 version. Is there a 'cloud' site where I could send the 2010 files and have them returned to me as standard .xls and .doc files? Or is there a free converter available for download?

A:Solved: How can I open Office 2010 documents on a computer that has only Office 2003?

7 more replies
Answer Match 80.7%

I have a new computer running Windows 7 Home Premium and Office Pro 2010. Whenever I click on a hyperlink in an open Word or Excel document (or any Office document, I think) that links to a password-protected website, the log-in dialogue from Internet Explorer opens up, even though my default browser (FireFox) is already open, and I am already logged in to the password-protected site. This only happens with links to password-protected pages - others open normally in FireFox.

I have been through my default program settings and file association settings, and manually changed everything I recognize as internet-related to open in FireFox, but it's still happening. The site I can't open is a private WordPress site, so the log-in page is a php file. I tried creating a .php file association, but that didn't solve the problem. The password protection is via an htaccess file, but I don't know enough about that to speculate whether that's relevant (everything starting with http is supposed to be opening in FireFox, according to my settings).

I am in and out of that website all the time, so this is really irritating. I don't want two browsers open, and I don't want to use Internet Explorer, but I can't uninstall it, as I do need to use it to check websites I'm building from time to time. I'd be very grateful for any solutions anyone has to offer.

Thank you!

More replies
Answer Match 79.8%

I made a topic quite a long time ago, with little response from this community.. I've decided to download desktop recording software and take a video clip of the error..

I've tried downloading recommended updates from Windows, I've tried repairing the installation, I've tried reinstalling Office 2007, I've tried repairing the program internally, I've tried many other solutions, with no progression.

Any help towards a solution would be greatly appreciated.


More replies
Answer Match 103.74%

I have 2 users that are having the same problem. When they open documents it thinks they already have them open. i have not tried re installing office yet as they are both IT technicians and i do not want to break an of their other systems.
Does anyone have any ideas?

A:Solved: Office documents think they are already open

8 more replies
Answer Match 103.74%

i've been using ms office 2002 for few months. today i when i tried to open ms word it didn't open. then i uninstalled it and installed ms office 2003. now i'm able to open ms word/excel/powerpoint but whenever i save a document i cannot reopen it. in case of ms word the prompt is "the file is unavailable" and in case of ms excel the prompt is "there is a problem with your virus scanner". i'm using norton 2005. i disabled it and again started above applications but problem remained. i was using avg free edition also. but when i uninstalled it i week before it got corrupted and uninstallation was not successful. can someone guide me???

A:Solved: cannot open ms office documents

6 more replies
Answer Match 102.48%

I have a Dell Dimension 8200, running Office XP, and I use Microsoft Office Professional 2002. (I bought this computer in 2002)

I have been having a problem for several weeks, ever since I had a number of viruses and other bad things going on with my computer which have since been resolved.

I can't open documents that I had previously created with Microsoft Office. (Word and Excel) When I try to do so, I get a message at the bottom of the screen that says "requesting virus scan" and a timer comes up, but then nothing happens.

I have tried a number of things, including uninstalling and reinstalling Microsoft Office Professional, going to the Help Menu (Detect and Repair) when I open Excel or Word, and nothing works. I was having trouble even opening would only open in Safe mode every other time I tried to open it, until I read another helpful hint in this forum today about renaming I am hoping that someone will be able to help me with this problem as I am pulling my hair out.

I had someone come to help me clean out my computer when I was having all my problems several weeks ago, and he was not able to figure this one out, either.

A:Solved: Can't Open Microsoft Office Documents

16 more replies
Answer Match 101.64%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , 64 bit
Processor: AMD Athlon(tm) II X4 635 Processor, AMD64 Family 16 Model 5 Stepping 2
Processor Count: 4
RAM: 3823 Mb
Graphics Card: ATI Radeon HD 4250 Graphics , 256 Mb
Hard Drives: C: Total - 933222 MB, Free - 890063 MB;
Motherboard: Acer, Aspire M3400, , U02G102102674
Antivirus: AVG Anti-Virus 2011, Disabled
The trial period was over for the MS Office 2007 trial that came preloaded on my new computer, so I bought and activated the MS Office Home and Student 2010 product key. Afterwards, I had been able to open and edit Word, Powerpoint, etc documents.

I recently uninstalled the MS Office 2007 trial that was on my new computer to try to get rid of "junk" that was taking up space. Now, I can't open open any of the existing documents I have saved on my desktop or anywhere else. The only way I can even save and open a document is to open the (for example) Word 2010 app, make a new document and save it to desktop, and then open the Word 2010 app, File, Open and open it from there.

The message I get when I try to open a document is "This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Defaults Programs control panel."

I tried to do that and change .doc file type so that the current default of "Unknown application" would chan... Read more

A:Solved: Can't Open MS Office (Word, Powerpoint, etc) Documents

Things got messed up as you uninstalled the trial version after installing the Home and Student version.
You may need to remove the H and S version and reinstall it.

1 more replies
Answer Match 101.64%

In my office we are using MS Office 2000 & Some of our clients are using higher version of office may be Office 2007. The problem is when we are trying to open these documents in our office it never opened. Is there anybody who can give me the solution for this problem. I know it is a small problem for you all. But please help may be any converter can help me but I don't know which

Thanks in advance


A:Solved: Unable to open Office 2007 Documents

6 more replies
Answer Match 101.22%


I recently installed MS Office 2010 on my Windows 32-bit. All works fine, except I cannot save any documents in MS word.

I tried SAVE, SAVE AS, CNTRL + S, nothing.

Any help is appreciated!

A:MS Word 2010 cannot save documents


It would be helpful if you could please provide a bit more information, e.g.:
What is the exact error message you get (or a screen shot of the error)?
Is your copy of Office 2010 legit and legal and properly activated?
Have you tried a Repair?

1 more replies
Answer Match 100.8%

Please answer fast!
Yesterday at night I upgraded to Vista (it's not the first time I do this), then I found that I can't open my documents folder.

I only see a shortcut at my user folder called "My Documents" (I think Music, Pictures, and Videos are inside there) with a generic folder icon, if I open this, I get that I don't have access to that folder, then when I try to get it, it says "Access denied- go to the Security tab". No, the Documents folder is not there. Only "My Documents" shortcut.

Well I open the Security tab, and I try to get ownership, but it says:
"You don't have permission to see the security properties for this object, you must try to get ownership, etc."
Below, it says:
Current owner:
and then It says below:
New owner:
Admininstrators (MHK-MACBOOKNANO\Administrators)

Well then I try to make me the owner again, but I can't, as it continues asking me the same, like:
1. I select Mhk from the New owner list, then I 'OK'.
2. I click 'Edit' again at the Security tab
3. I get the same window as before, telling me that I do't have the permission.

How can I solve this????

A:Solved: Can't open Documents folder after upgrade from XP

16 more replies
Answer Match 100.38%

Why is it that when using my laptop I am able to print from a web page, yet when I attempt to print from a program like Open Office or WordPad I invariably get a message telling me that my printer is offline? What must I do in order to be able to print an Open Office or WordPad document? I don't recall having this problem before? I would greatly appreciate hearing from anyone who may be able to help me. Thank you.

A:Solved: Why am I unable to print Open Office or WordPad documents?

7 more replies
Answer Match 100.38%

HOTFIX to correct this issue

Starting on December 11, 2009, customers who use Office 2003 will be unable to open Office 2003 documents that are protected with the Active Directory Rights Management Service (AD RMS) or with Rights Management Services (RMS). Customers will also be unable to save Office 2003 documents that are protected with AD RMS/RMS.

Users may receive the following error message when they try to open AD RMS-protected or RMS-protected documents by using Office 2003:

"Unexpected error occurred. Please try again later or contact your system administrator"

Scope: This symptom affects Office 2003 products that are used together with AD RMS/RMS. This includes Word 2003, Excel 2003, PowerPoint 2003, and Outlook 2003. This does not affect the 2007 Microsoft Office system.

The expiry date for the license information within the definition file that is used by Office 2003 to enable IRM functionality is set to December 10, 2009. This problem occurs because the expiry date was not renewed. Click to expand...


More replies
Answer Match 100.38%

Good afternoon,
     I use exchange online a lot (OWA) and a few days ago Internet Explorer started defaulting to OneDrive Documents Folder instead of my local Documents folder. It was running fine before that. Not sure what changed. I have since changed
settings in OneDrive to save locally instead of on OneDrive and even disabled OneDrive completely. However, every time I try to add an attachment from Internet Explorer, it defaults to my OneDrive folder and not my local folder. Anyone know of a fix? Yes,
I know I could just use a different folder and copy from my Documents folder to the new folder, but there's obviously an issue that I would like to fix. Thank you all for your help.

More replies
Answer Match 99.12%

I recently installed the Microsoft Office 2010 Beta, but this morning its intro screen stays stuck at "Starting Microsoft Office Click-to-Run." Googling it resulted in only two threads, neither of them having the answer.

I'm back to using Office 2007, by simply setting my Word and Excel documents to open by Office 2007 by default, but now my Word and Excel icons have become much less pretty, such as my Word icons becoming a very plain "DOCX" icon instead of the normal "blue W" icon. I checked, and the file types are still regular Word documents. Is there a way to get the pretty icons back?

A:Office 2010 Problems: "Starting Microsoft Office Click-to-Run" & Unattractive DOCX icons for Word documents.

Regarding changing the icon:
Go to either My Computer or Windows Explorer.
Click Tools, Folder Options, File Types tab.
Scroll down to the DOCX file type (file types are in alphabetical order), click on it one time to highlight it.
Click the Advanced button.
The "Edit File Type" screen appears.
There is a Change Icon button in the top right area.
Click the Change Icon button.
You should have other icon choices to pick from.
Side note: If you don't like any of those icons, you can always hit the Browse button,
and browse to where other icons are, (you can assign any icon to any file type that you want, it is a matter of personal preference).
Icons are found in .exe files (executables), some (not all) .dll (dynamic link library) files, and .ico files.

3 more replies
Answer Match 98.28%

I try to save as normal, but it keeps telling me I can't save here because I need administrator permission. Any ideas were I get those permissions? Then asks me if I would like to save it somewhere else. annoying!!!!message edited by Zandorf

A:Need permission to save office documents in windows 10?

What location are you trying to save to? Some folders will be locked as they are system folders.Is this a personal computer or company?Are you logged in as the administrator?Have you tried saving to the desktop or perhaps a usb pen drive just to see if it saves?

7 more replies
Answer Match 97.86%

I've just started using my new desktop pc which I bought specifically to download stuff from the internet and to my horror it wants to save everything in my temp internet files folder. Does anyone know how to change this please? I've tried messing about with the security settings but that didn't solve it. I've seen a few threads on here but have yet to find an answer.

Now wishing I'd stuck with my old pc on XP!!!


A:Trying to save to my documents folder rather than the temp internet files folder

what internet browser do you have?
you should be able to change the configuration from the internet browser, and to make it save to the desktop.


10 more replies
Answer Match 97.02%

I have got loads of files that I have created in Office 2007, but I now have 2010 installed on my PC but I can't seem to get 2010 to print 2007 files as it is saying that I don't have permission. How do I get 2010 to have full functionality for 2007 files?

A:Can't get office 2010 to work with 2007 documents?

Check the Information Rights Management of Office 2010. I have 2010 and have never had problems printing 2007 files.

3 more replies
Answer Match 97.02%

Hi Guys long time reader, first time poster.

This is a on and off thing, but when we open a document on a users personal drive (which nobody else has access too), it opens as read only and they cant make changes/save the file.

Selecting "notify" when the document is ready to be edited doesnt respond.
Document has no read-only attribute, nor does the folder level they have full access to it.
This particular user is connected via wireless but the issue occurs on desktops aswell.
We have tried restarting the computer and ending the process.
Also closed the document via server but she still receives read only error.

The weird thing is, if the document is closed and opened 2-3 times on the 2nd or 3rd time it will be in editing mode.

I have searched the net and can't seem to find that much any suggestions/help would be much appreciated.

A:Office 2010 Read only when opening documents

I would experiment and try this:

Take Ownership Shortcut

Test it on one or two files first and do not try to takeover an entire drive or any system folders.

3 more replies
Answer Match 97.02%

Hello all,

I have Office 2010 installed. I often print an online news article to the xps format. Sometimes I have the need to convert this format to Word.

The question is how do I make the conversion without using a free software. It is preferable to use a software that would retain the original format of the article.

Your mission, should you decide to accept it, is to help me find such a software.

Thank you.

A:How to convert MS xps documents to Word in Office 2010?

Try to convert XPS to a DOC* format is a complicated OCR task, same as trying to take a picture of an old newspaper and then trying to scan and make it editable in Word.

You need something like ABBYY FineReader 11 Professional Edition
It keeps original formatting as much as possible.

2 more replies
Answer Match 97.02%

When I try to save a document in Word Documents, Windows 10 tells me I cannot save in that category, I must save it in a folder. I need to save in Word. How can I fix that?

A:How to save documents to Word Documents in Windows 10?

I'm not understanding you. Whenever you save a document it always goes into a folder somewhere - there is nowhere else it can go. It can go into a folder named "Word Documents" or "Word" if you wish, but otherwise I don't get what you mean by saving it in Word.Excuse me if I'm somehow missing something basic here - it can happen LOL.EDIT: Maybe it's some Windows 10 thing I've not run into.Always pop back and let us know the outcome - thanksmessage edited by Derek

2 more replies
Answer Match 96.18%


When I try to open a 2007 Word or Excel document I recieve as an attachment in Outlook 2003, I get the following message:
"This action is only valid for products that are currently installed". Office 2007 compatibility pack was installed and it still did not work.

I then uninstalled Office 2003, uninstalled the Office 2007 compatibility pack and then I ran CCleaner to clean up the registry. I updated my OS (currently has Windows XP SP3) with all updates, reinstalled Office 2003, installed Office 2003 SP 3 and then reinstalled the Office 2007 compatibility pack.

I still get the same message when I try to open an Office 2007 attachment in Outlook 2003.

OS is Windows XP SP3 fully updated
Office 2003 SP 3 fully updated

Any suggestions?

Thanks in advance for any hel on this issue.

Feral Geek

A:Solved: Cannot open Office 2007 documents even with Office 2007 compatibility pack in

6 more replies
Answer Match 96.18%

Hi All,

I work on a web application that has Excel and Word documents in it.

At the moment when a user opens these documents in IE9 they get presented with a dialog box asking:

What do you want to do with "filename"?

The user is presented with Open, Save and Save As as the options.

Unlike previous versions of IE there is no check box to tick to remember the user's choice so it comes up every time.

I really need to get rid to this box. Does anyone know how to disable it?



A:How to get Excel and Word documents to open without the Open,Save,SaveAs box opening

Hello and welcome to the forum.

Click Start => My Computer => Tools => Folder Options => Click on File Types tab => In the file types list => click Excel => click Advanced => UNcheck clear the Browse in same window check box (or click to clear the Open Web documents in place check box) => Click OK

3 more replies
Answer Match 96.18%

I'm troubleshooting a problem on a laptop running Vista Business 32-bit w/SP2 and all windows updates installed.

The problem is that for some reason, when trying to save a document from Office 2007 applications to the user's home network share, it always fails.
After checking permissions and ownership (user has full control of AND ownership of the directory in question), and trying a few things I verified that as follows:

* Creating new files/folders on share
* Editing an an existing file (including newly created "New..." files) with any non-Office application
* Deleting files/folders

Does not work:
* Renaming any file/folder (including but not limited to newly created "New..." files) - both in Explorer and the commandline
* Saving any document using an Office application - this results in an error message, and leaves a 0 byte file with the specified name

Googling around a bit, I found several other reports of similar problems, and many suggested solutions, but unfortunately, none that work.

So far I have tried:
* Formatting the Offline Files cache (by putting the FormatDatabase value in registry)
* Disabling Offline Files
* Disabling, and even uninstalling the antivirus (Trend OfficeScan)
* Installing this hotfix from Microsoft:

... without luck. The problem persists.

Anyone have any suggestions what else could be causing this?

I wasn't able to fix the bug, but I found an acceptable solution -... Read more

More replies
Answer Match 96.18%

I have an issue when resuming from sleep/standby/hibernation where I've left Word or Excel with a file open from a network drive. System comes back up and Word makes the document read only and shows the error:
"Word cannot establish a network connection with this document after the system resume from suspend mode. Save the document into a different file to keep any changes"
I've found and applied KB2413659 here Description of the Word 2010 hotfix package (Mso-x-none.msp, Word-x-none.msp): October 26, 2010 which offers a hotfix to sort it, but have applied that and still get the same problem.
I've also tried
And Connection to a network document is lost in the 2007 Office system or in Office 2010 after the computer resumes from standby
None of the hotfixes or KB articles have resolved this issue. Any additional guidance you can offer would be much appreciated.

I realize that Office 2010 is a factor here but I believe this issue is being caused solely by the operating system as this problem does not occur in Windows XP. Additionally, when resuming from sleep, mapped network drives always display a red X in explorer. After clicking on a mapped drive, though, it displays the folder contents and the icon reverts back to the connected state.

This leads me to believe that Windows 7 does not immediately recognize the network connection when resuming from sleep, and because it believe... Read more

A:Win 7 + Office 2010 = Read-Only Documents After Resuming from Sleep

Hello SirDrewski, welcome to Seven Forums.

Did you explore the Additional Troubleshooting in this link?
Connection to a network document is lost in the 2007 Office system or in Office 2010 after the computer resumes from standby | Microsoft Knowledge Base Wiki

Please remember to backup your registry before making any changes (and only if you are familiar with and confident in that area).

If you continue to experience the issue after you apply the appropriate hotfix and configure the NetworkAvailableTimeInSeconds registry subkey, you may have to collect additional information to correctly enable the hotfix on your system.

To collect the additional information, follow these steps:Click Start, click Run, type regedit in the Open box, and then click OK.
Locate and then select the following registry subkey:

For the 2007 Office system:HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Common\TrustCenter

For Office 2010:HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\TrustCenter
On the Edit menu, point to New, and then click Dword Value.
Type EnableLogging, and then press Enter.
Right-click EnableLogging, and then click Modify.
In the Value data box, type 1, and then click OK.
Note This registry subkey creates a log file that can be found in the following folder: C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\OFFICE\TCDiag
Exit Registry Editor.
Reproduce the problem.
Locate and open the log file th... Read more

1 more replies
Answer Match 95.34%

Q1. When I look at the folders in C:\Users\User-Name , I can see a [My Documents] folder. I double click on [My Documents] and the location now is C:\Users\User-Name\Documents , why is the folder name different from the exact folder location? (I notice all other folders that have the word "My" has the same situation)

Q2. If I want to move the My Documents to another drive D:, I should create a new folder in D: as [Documents] (without the word "My") or should I create a new folder [My Documents]?

Q3. I intend to follow this article User Folders - Change Default Location to move My Documents folder, in the article it says
"OPTION TWO 3. Create a New Folder by right clicking or press and hold on a empty space in the main window there, and click/tap on New and Folder. Name the new folder without spaces (ex: "Music" for My Music) for the user folder that you want to move there. (See screenshots below) NOTE: The name that you type in for the new folder will be what you see as the user folder name in the Start Menu (shell:UsersFilesFolder) location when finished with all of these steps. It would be best to use the same name as the user folder to avoid confusion."
"OPTION TWO 8. Navigate to the same location as in step 2 and 3 above, then select the renamed new folder (ex: Music), and click/tap on the Select Folder button. (See screenshot below)"

Is the second screenshot at OPTION TWO 3. and screenshot at OPTION TWO 8. wrong... Read more

A:Why User folder shows My Documents but folder location is Documents?

Hello pcwin,

The user folders that have "My" in the name are not actually named with the "My".

These are symbolic links, so when you name the folder "Documents", it will automatically rename and display as "My Documents", but in reality is still "Documents".

It can be a bit confusing.

9 more replies
Answer Match 94.92%

Everytime i try to open up a saved word document, Word fails telling me that "Microssoft word has stopped working". It's ine when opening up new files but it can be annoying trying to open up a piece of work in progress.
When i try to re-open after it crashes, word tells me that it would be safe to open up in safe mode. This way i can gain access to some of my saved work. But it's a very round-a-bout way of getting to it.
Any help would be greatly appreciated!

A:Word 2010 won't open documents.

6 more replies
Answer Match 94.92%


since I installed SP1 for Office 2010 I have problems with opening some (not all!) older Word documents created with Word 2003 (*.doc). I get a message that Word can't read the document and it is probably corrupt.

On a other client (same OS, Office 2010 without SP1) I can open the same document without difficulty.

Has anyone an idea?

Thank a lot

A:Office 2010 SP1: Problem with opening Word 2003 documents

Hello curuska, welcome to the forum.

Are the two computers accessing the exact same document from the same location, or is the same file saved to their own local disk?

A quick test to try:
Open Word, select File?> Open
Choose the corrupted file (but don?t open it yet)
You will notice that next to where it says ?Open?, there is a little drop-down arrow. Click on this and change the option to ?Open and Repair?, then click on it.

1 more replies
Answer Match 94.5%

Ok, I need some help..

I know that the documents library is a "library" and when I save anything there it really saves the file to the default location(my documents).

I teach a basic PC course usage course to seniors and some of the PCs are now listing the "My Documents" and the "Public" folders above their respective files when they click on "documents". In the past all the files have been there but never a separation by folder in the listing. There are 8 computers in the LAb and 4 show the "my Documents" and Public location in the listing....

How can I get this back to where they only see the whole list of files without the folder separation in the listing...

Thanks for any help, this is confusing them...


A:Viewing the documents library displays my documents folder

Hello John, and welcome to Seven Forums.

It sounds like the default Arrange by, Sort by, or Group by folder view of the "Documents" library has been changed. You might see if doing what's in the yellow TIP box at the top of the tutorial below to click on Clear changes in the "Arrange by" (on toolbar) drop down menu may help.

File and Folder Arrangement - Group by - Sort by - Arrange by

Hope this helps,

9 more replies
Answer Match 94.08%

I am a teacher, and have had my students do some assignments on Open Office using machines that run Edubunu. They have then uploaded their assignments and I want to be able to mark them at home but I have windows based Open Office. Will I be able to open their assignments?

A:Can I open documents created on Open Office on a linux based system using a windows based Open Office?

Your school must be so cool if it uses Edubuntu!

1 more replies
Answer Match 93.24%

I have office 2003 on xp machine. Openning new/blank files is Ok, but takes 3-5 minutes to open other created files.Tried uninstalling xp and only the "word documents" worked fine with word pad.Still need exel and powerpoint. any help

A:Office documents very slow to open-up

Hello and welcome to TSF

What security programs do you have

1 more replies
Answer Match 93.24%

Hi, I'm running Windows XP and have Office 2000 installed. I use Internet Explorer 7. If I open IE 7 to browse the web and then try to open an Office document the Office program doesn't do anything, then eventually tells me it's "not responding." I have to reboot to get the documents to open. After reboot, as long as I don't open the internet, all Office documents open fine. Once I open the internet, I have to reboot before opening any Office documents. I've tried "repairing" Office 2000. No help. Any sugestions? Thanks!

A:Office documents won't open after opening IE 7

Yeah, I use Mozilla Firefox, I just don't use IE any more, once every eon (long time ). It's really to download just go to, I hope that helps!
Sorry I just don't use IE because of all the problems I had with it and this was at least 5 years ago. I keep it around because anything that is Microsoft word, excel, etc... programs doesn't allow Firefox to download from their website.

3 more replies
Answer Match 93.24%

I have deleted a open office document (windows 7 64 bit) I want to restore it but it is not in my recycle bin can you help please

A:deleted open office documents

Hello Raytongrace, and welcome to Seven Forums.

You might see if using the free program Recuva or ShadowExplorer may be able to recover the deleted file for you.

Hope this helps,

2 more replies
Answer Match 92.4%

When I click on the name of Word document in a folder to open it, it hangs and then says "Not responding". (This just started happening.) I have the same problem with files in Excel and html (where I use Firefox).

However, I can open files fine if I go to Word and use File, Open.

For some reason, I can still use a folder to open PowerPoint and Adobe files.

I have Windows XP and use Office 2007.

I regularly scan my computer for viruses (with Norton) and for spyware (with SpySweeper) and haven't found any problems.

Does anyone know how to fix this?


More replies
Answer Match 91.98%

OFFICE PROGRAMS very slow to open up documents

1) When person double clicks on the documents programs waits aprx: 2 min then word opens up and document opens up. File on the desktop and the network drive same problem.

2) When I open word,excel alone by double clicks on word,excel etc.. shortcut, it opens up fast. When I drag the files on it, it opens up fast.

Program: Microsoft Office 2007 another computer same problem Windows Office 2003 SP3
Word 2007 12.0.6017.5000 all updates downloaded and installed.
Operation System: Windows XP SP2 fully updated. IE7.

To Solve:
I run Spybot 1.5.1 fully updated and cleared up like 16 issues. didn't help. I CHECK ON STARTUP. I check on couple thinks on Microsoft website but didn't help.
I attached the hijackthis log.

Thanks a lot.

EXAMPLE: DISABLE ANTI-VIRUS or Do detect and repair in office

A:OFFICE PROGRAMS very slow to open up documents

I'm assuming you have downloaded the compatibility pack for 2003?

2 more replies
Answer Match 91.98%


Every time I try to open any of my Word or Excel files, my coomputer tries to install MS Office 2003 & it asks me for the product Key Number. I don't have MS Office 2003 & so I don't have a key number. I have MS Office 2000. So I can't open any of my documents.. This has been happening ever since I downloaded MS's Windows Desktop Search. So I guess the problem is connected to that. How do I get my computer to simply use the software that I have, MS Office 2000, instead of trying to install something new that I don't have? I'm using Windows XP Home. Thanks.

A:Can't Open Documents. Keeps Trying to Install Office 2003

Did you try uninstalling the Desktop search and see if it still does it.

Not sure if it is a Windows Installer problem or not. You may need to run the Windows Installer Cleanup utility.;en-us;290301

1 more replies
Answer Match 91.98%

Hi all

I have a user who has Win XP Sp1 on a domain.

If he double clicks any office document or Adobe document, it takes about 30 seconds to open. If he opens Adobe or Office and does "File>open" it opens straight away.

While waiting for the docs to open I checked task manager>>>nothing happening?!

Ran Sybot, nothing found.

Any suggestions?


A:Office and Adobe documents take ages to open on XP PC.

how long does it take to open the application
how much memory on PC
how many things running in startup

2 more replies
Answer Match 91.98%

I have not found through extensive searching any situations like mine.  This problem started some months ago and since then I have tried to find a solution but nothing at all changes the situation. I am using Windows 10 and SharePoint to access my Office
2013 documents.   It doesn't matter if I am accessing SharePoint 2010 or SharePoint 2013.  It doesn't matter which user I login with.  The result is always the same.   When I try to open a Word or Excel file (pdf is fine) using
IE (my version is 11) then it tries to open the file but then just opens the application as if I am starting a new file.  There is no error message.  It simply tries to open the file and fails.  so it defaults to the Application to let me start
creating a new document/file.
I was using Office 2013 64 bit but recently uninstalled that and installed 32 bit in the hope this might be the problem but it isn't.  I have also installed all recent updates for Office.  the result is always the same.  The file will not
open when accessed via IE on SharePoint.  I must use FireFox or chrome.
I have sorted the compatibility and trusted sites.  I have searched the entire internet for 2 months now and tried everything.  The problem is related to my specific laptop as I have no problem on another computer.  My laptop and Internet
Explorer 11 are blocking files on SharePoint.  No error message.  If anyone figures t... Read more

More replies
Answer Match 91.98%

I have not found through extensive searching any situations like mine.  This problem started some months ago and since then I have tried to find a solution but nothing at all changes the situation. I am using Windows 10 and SharePoint to access my
Office 2013 documents.   It doesn't matter if I am accessing SharePoint 2010 or SharePoint 2013.  It doesn't matter which user I login with.  The result is always the same.   When I try to open a Word or Excel file (pdf is fine)
using IE (my version is 11) then it tries to open the file but then just opens the application as if I am starting a new file.  There is no error message.  It simply tries to open the file and fails.  so it defaults to the Application to let
me start creating a new document/file.
I was using Office 2013 64 bit but recently uninstalled that and installed 32 bit in the hope this might be the problem but it isn't.  I have also installed all recent updates for Office.  the result is always the same.  The file will not
open when accessed via IE on SharePoint.  I must use FireFox or chrome.
I have sorted the compatibility and trusted sites.  I have searched the entire internet for 2 months now and tried everything.  The problem is related to my specific laptop as I have no problem on another computer.  My laptop and Internet
Explorer 11 are blocking files on SharePoint.  No error message.  If anyone figures t... Read more

More replies
Answer Match 91.98%

I had Microsoft Word (don't remember the year) on my computer, then I downloaded the new Microsoft Word 2007 trial. After it ran out, I could never get my old Microsoft word installed again even though I have the discs. So I resorted to using Open Office. I need to save my documents in either .doc or .rtf for my classes. No matter how many different ways I try to save my documents, my tabs and numbering will always come out messed up. I am getting so frustrated. I have Microsoft Works on here, and tried using that instead, but the same thing keeps happening. I must be doing something wrong. Why doesn't my work save the way I set it up and the format keeps changing. I don't think I can save my work in the open office file format. What is going on?

A:So many problems with documents in open frustrated!!!

11 more replies
Answer Match 91.98%

My Office package will not open any of my documents when I click them. It opens the required program, but has no document in it, but if I then double click the document again (while the program is open) it opens fine.

I can open and save document from within the programs, its just the actual documents will not open. When I boot into diagnostic mode they work fine, when I boot inot safe mode they work fine.

I do not have any antivirus software running. I am on Windows XP service pack 2 and also my Office software is up-to-date. Any help please as I'm getting frustrated!

I have read and tried the resolutions on


More replies
Answer Match 91.56%

I cannot open Incredimail2.eml files that I have saved into My Documents folder. If I create a shortcut then I can open it on the desktop but not in my Documents. I have been on to the Incredimail Forum and I have followed all their instructions but to no avail. Below is the error message I get when I try to open any .eml message saved into my documents. Incredimail is my default E-Mail application but I have a Windows live account and can open .eml files with Windows Live Mail.

Incredimail 2.0
Could not open file C:\Users\Dawn\Documents\ shopping etc\prescription renewal.eml
This file is not an Incredimail file or has bad format
If I try to open the saved message in the Documents folder it will not open and I get the above error message. Sometimes if I send it to the desktop and create a shortcut and then put it back in the documents folder it will open. If I try to e-mail it to myself it arrives in my In Box as an attachment but will not open. I have to save it to the desktop and then move it back into the Documents folder ! I have checked with McAfee total security and Malwarebytes and there are no infected files on my computer. I should be very grateful if anyone can help.

More replies
Answer Match 91.56%

Another time I scanned my computer with Avira-Free, and it found 2 registration keys or whatever, and a trojan. Then it removed them. Although when the computer starts up, it opens up the Documents folder on startup. I know that it can't be normal.


DDS (Ver_09-03-16.01) - NTFSx86
Run by PATOKINS at 14:07:02.09 on Sun 04/26/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2047.922 [GMT -4:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program File... Read more

A:Open up Documents folder on StartUp

Hello and welcome to TSF.

Sorry for the delayed response.

As it has been quite a while since you posted, we would like to see the latest state of your system. Please post a fresh set of logs requested in our pre-posting process outlined below:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Answer Match 91.14%

Hello everyone, thanks for viewing.

So I logged onto my laptop to work on my university assignment some more, and poof, it won't open.
I keep getting the same error every time.

I can open the file in WordPad but I just get fifteen pages of ">:?:%<":?&:"
I can open it in OpenOffice but the formatting all changes, headers/footers disappear, images disappear, text boxes containing quotes aren't there.

I copied the Open Office version into a new blank Word page; and filled in the blanks (which took me an hour) but when I saved and opened the file; I got the same error.

Hoping it was me doing something wrong with the way I saved it or the default program to open it, I repeated the process taking up another hour; but I'd done it right, and got the same error code.

The default program to open it is Office 2003, the same format I made/saved the replacement file in.
It makes no sense to me. Also, why now? What changed? It was working fine yesterday.
Not done any downloads or scans so I don't know what the changed factor is.

Please can anyone help me, these assignments are dawning upon me and I need to get my finishing touches done before I can submit them, I also don't want to risk submitting a faulty file.

Thank you so much!

More replies
Answer Match 91.14%

I can not open ms Word documents by double-clicking on them anymore, When ever I do so I get a mesage saying: "There was a problem sending the command to the program."
I do get the Word window open but there is nothing in it. I have tried this with .doc, .docx and .txt files and I get the same thing.
But I can open files if I first open word and then go to Open and select a document from there, but not by double clicking.
I am using Windows 7 Ultimate 32-bit and Microsoft Office Word 2007, can anyone help me?

A:Can not open documents in Microsoft Office Word 2007

Open Word, go to the Office Orb, then Resources, and then "Run Microsoft Office Diagnostics.

This will check out the install and do a repair if needed. You will need to the "Office cache" file on the hard drive or have the Office CD handy, if it is needed.

1 more replies
Answer Match 90.3%

When I click on the name of Word document in a folder to open it, it hangs and then says "Not responding". (This just started happening.) I have the same problem with files in Excel and html (where I use Firefox).

However, I can open files fine if I go to Word and use File, Open.

For some reason, I can still use a folder to open PowerPoint and Adobe files.

I have Windows XP and use Office 2007.

I regularly scan my computer for viruses (with Norton) and for spyware (with SpySweeper) and haven't found any problems.

Does anyone know how to fix this?


A:Word/Excel documents won't open from folder

Hey Ray,

I had a similar problem which was probably different than yours, but here it is for your info. I couldn't access EXCEL or WORD. I would get a lock up and eventually a "can't open excel' message. The short of it was my NORTON had gotten corrupted and because it was set to scan those documents upon opening, it cause them to halt.

Maybe that tidbit will lead you somewhere. Good luck.

- Castleheart

1 more replies
Answer Match 90.3%


I have Windows XP Home Edition, Service Pack 3.

I recently got a new modem and some software came with it. I popped the CD into the drive and let it do its thing. Afterwards, I haven't been able to open Control Panel, My Documents, My Computer, or indeed any folder that I have on the Desktop. However, everything else appears to be running quite smoothly.

When I click on any of them, all the icons on my desktop disappear (leaving only the wallpaper) for a few seconds and then reappear, but then nothing happens. If I open an application (e.g. Word), I can still access the files, but I have no way of copying whole folders e.g. onto a USB thumb drive.

I've seen that other people have had similar problems by Googling what I wrote in my title, but haven't been able to find a solution to the problem that a non-techie can understand.

I don't know what the specifics of the modem are, but I suspect that it's the software that came on the CD that made my computer very unhappy. I've since managed to uninstall every bit of software that I can find that is related to BT (whom I got the modem and CD from), to no avail.

Please suggest an approach for me to rectify this. I've just bought a new computer and desperately want to migrate all my data onto that machine!

Thank you.

A:Cannot open Control Panel, My Documents or any Folder

Uninstall modem first.... then perform a system restore... when that’s done, reinstall modem with only the drivers... nothing more.

Let windows find them and when it does it will install only the drivers not the rest of the stuff on the cd... let me know if that works

4 more replies
Answer Match 90.3%

Two days ago I uninstalled an office publisher trial that was past it's trial period.
Now when I go to open a doc I am asked to insert Office xp proffessional CD but I only have office home edition installed at the factory.

Any ideas??


A:Cannot open documents after uninstalling Office publisher trial version

It was a trial version? so you could not use it unlimited?.
Furthermore if you want to use this application then you will have to buy this software.

However, you said that you are a owner of office home edition. So why you don?t install this software and use it instead of Office xp professional.

2 more replies
Answer Match 90.3%

Whenever I try to open any of my Microsoft Office documents (excel or word), the Windows Installer box pops up and I get the "preparing to install" and "please wait while windows configures Microsoft Office Professional Edition 2003" messages. The document semms like it's opening but it only shows a blank page with a gray background. I'm running Windows XP and as was mentioned, Windows Office Professional Edition 2003.

More replies
Answer Match 89.46%

Hi, i was just sent here from the windows xp is my problem....

Everytime i try to open that folder that i typed in the title, the window shuts down and it sends me an error message, there is absoluetly no way i can get in, everytime i download an anti spyware or anti virus it stops and shuts down as soon as it starts scanning that particular folder, i try'd all five steps that i was given and none worked, everything stops at that folder, even if i do a search of something in that folder it makes the search stop, this is driving me crazy, anyways i was asked that i post a hijckthis log if none of the 5 steps worked, so here it is...

Logfile of HijackThis v1.99.1
Scan saved at 12:40:11 AM, on 07/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
h:\program files\\agent\mcdetect.exe
H:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
H:\Program Files\Common Files... Read more

A:H:\documents and settings\owner\shared folder will not open.

Hello argenys and welcome to TSF,

You have a few infections aboard so please be patient as we need to go after them in stages.

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


You are running Hijack This from a temporary directory. It needs to be in a permanent folder as the program creates backup files that we may need to use later. If the program is in a Temporary folder, files may be deleted by you or automatically if your system is set to empty temp files.

Please go into Windows Explorer, (My Computer)
click on C: then click on File > New > Folder and call it HJT , or another name of your choice.


While I do not see Webroot's Active Protection in your running processes, please make sure it is disabled or it will interfere with the fix below:

SpySweeper:Open Spysweeper and click on Options > Program Options and uncheck "load at windows startup".
To disable SpySweeper ShieldsClick Shields on the left.
Click Internet Explorer and uncheck all items.
Click Windows System and uncheck all items.
Click Startup Programs and uncheck all items.
Click Browser Add-Ons and uncheck all items.
Exit Spysweeper.
... Read more

19 more replies
Answer Match 88.62%

Many thanks to Stantly, who solved my previous problem with windows explorer (clicking folders opening in new windows despite the "open in same window" being set".

Explorer now opens folders if I click on them in the left hand "Folders" pane, but if I click on any folders in the right hand (files pane) in opens a new window to "my documents".

All the problems started when I added added a new function to the folder file folder file type properties to print out the contents of a folder by calling a batch file that piped the content to a file.

In the file association for file folders in the advanced section I now have three functions
- the afore mentioned 'create file list'
- explore (the default), and
- find

For the folder file type I just have:
- explore and
- open

Any suggestions on how to make clicking folders in the right hand pane opwn them up propoerly in the same window as per clicking them on the left hand pane?

A:Windows explorer folder click goes open new window to my documents

I have exactly the same problem. Did you ever find an answer?

1 more replies
Answer Match 88.62%


My windows explorer.exe has been crashing for the past few months when I open up a folder (e.g. My Documents, My computer). It doesn't happen everytime and I think I need to have all the folders closed and then open one up for explorer.exe to crash.

Here's what I found in event viewer:

Event ID: 1000
Faulting application explorer.exe, version 6.0.2900.3156, faulting module unknown, version, fault address 0x025d6810.

0000: 6c707041 74616369 206e6f69 6c696146
0010: 20657275 70786520 65726f6c 78652e72
0020: 2e362065 39322e30 332e3030 20363531
0030: 75206e69 6f6e6b6e 30206e77 302e302e
0040: 6120302e 666f2074 74657366 35323020
0050: 31383664 0a0d30

Let me know if you need any other information.


More replies
Answer Match 88.62%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 2.00GHz, x86 Family 6 Model 13 Stepping 6
Processor Count: 1
RAM: 1014 Mb
Graphics Card: Intel(R) 82852/82855 GM/GME Graphics Controller, 1 Mb
Hard Drives: C: Total - 71694 MB, Free - 2229 MB;
Motherboard: IBM, 2887W57, Not Available, VJ0NX5BA2KV
Antivirus: Symantec AntiVirus Corporate Edition, Updated: Yes, On-Demand Scanner: Enabled

Hey, I noticed this was posted a few times, but I had attempted the solutions there and didn't seem to work. Every time I open a folder, any folder, explorer.exe either freezes or crashes. I tried being patient to see if it was just running incredibly slow, to no avail. Please help! I have included the log file of my processes running below;

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:26:30 AM, on 27/01/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe... Read more

A:Everytime I open a folder(e.g. My Computer, My Documents) Explorer.exe crashe

16 more replies
Answer Match 88.2%

Right after a series of Microsoft updates, I can no longer open any word files in My Documents by double clicking. To open them I have to right click and then click open. Running Windows XP Media Center version 2002 SP3 and using Word 2003 SP# from Office Basic Edition. Any solutions?

A:Word documents will not open in My Documents

Likely, you need to reset the file association. Here's an article that explains exactly how to do that.

1 more replies
Answer Match 88.2%

In Windows XP I used to have My Recent Documents shortcut in my Save As dialog box.

Where do I find it in Windows 7?

Geoff K.

A:Solved: My Recent Documents in Save As

1.Right click the Start/Win button, select Properties
2.Click the Start Menu tab (it should be select as default)
3.Click the Customize button
4.Scroll down and check the Recent Items check box
5.Click Ok
6.Click Apply
7.Click Ok
Should put recent items in the menu.

2 more replies
Answer Match 87.78%

Unfortunately I lost many,many files from My Documents, probably about 100. Fortunately I had just installed Carbonite a few days before.

So now, when I click on My Documents, I get this long list of files I deleted. How can I copy all the correct files back from Carbonite to my regular Documents?

A:Solved: Need to copy Carbonite files back to my regular Documents Documents

You have flagged this being solved, were you able to restore your files?

2 more replies
Answer Match 87.36%

I just got home this morning to be greeted by a blank screen with My Documents folder open on my Windows 7 pc.
no mouse right clicks to on the "blank" desktop. Restarting the pc didn't do anything.
I used the open windows explorer window (My docs) to navigate up to my desktop shortcuts and run both avast and chrome browser...
Avast didn't find anything wrong.. so I immediately searched for answers on the net using the above subject line and found combofix and this site
After running the combofix.. PC seemed to go back to normal, but in any case I am uploading the log file for you guys to look at just in case :
Thanks so much guys... may all the good numbers be with you
ComboFix 14-04-20.01 - roland 04/22/2014   8:54.1.2 - x86
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.2010.1228 [GMT 8:00]
Running from: c:\users\roland\Downloads\Programs\ComboFix_2.exe
AV: avast! Antivirus *Disabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
FW: avast! Internet Security *Disabled* {2F96FC65-F07D-9D1E-5A6E-3DA5C487EAF0}
SP: avast! Antivirus *Disabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
 * Created a new restore point
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
c:\prog... Read more

A:Windows 7 booted up with My documents folder open in front of a blank screen

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Answer Match 86.1%

I just saw to BSOD Posting instructions - I ran the BSOD file collection app - but I had moved My Documents to another drive & I'm getting the message:
There is a problem with the Environement variables on this system.
Unable to determine the location of the Documents or Desktop folders.

Copy and paste the following information to the
forum where you are receiving assistance:

Microsoft Windows [Version 6.1.7601]

HomeDrive C:
HomePath \Users\Rudy
Userprofile C:\Users\Rudy

How do I work around this?

More replies
Answer Match 86.1%

I have had this problem on and off for quite some time now. The applications will open p Excel, Word, etc., but when I try to open a saved document, I cannot access it. The error message is that it is 'not available'.

Then I close the error message window, go to close the Word application and I get another error message: "The file already exists. Do you want to replace the existing file?" If you select cancel, it takes you to save, same with no. If you select yes, it closes the application.

I do NOT have SP2, I am unable to install it. Could this be what is wreaking havoc with my MS Office apps?

FYI - When I go to install OxpSp2.exe (the file I got today from windows update), I get error message reading:
Office Hotfix Installer encountered a problem. We are sorry for the inconvenience.
then the same stuff and send error report.

XP Pro SP1
MS Office xp Standard
Word 2002

Any help will be greatly appreciated. Thanks!

A:Solved: MS Office Documents 'not available'

Sounds like a file association problem with the office apps. With all of them acting up I would just reinstall Office and see if that takes care of the problem.

Why can't you install SP2?

If you want to take care of your problems try the following.

Replacing The pathway on an XP machine with Office 2003 will look something like the following.

C:\Documents and Settings\Your_User_ID\Application Data\Microsoft\Templates\

Make sure Word is closed when doing this. When you find delete it and a new copy will be created when you reopen word. If you have any special Macro's set up on the default template for word don't do this unless you know how to recreate them.

2 more replies
Answer Match 85.68%

On Microsoft Word 2010, when you go to either the Open or Save as dialog boxes, you see a folder tree called "Microsoft Word", under which in my computer has Templates. In Microsoft Excel, it has a similar affect, showing "Microsoft Excel". I want to remove this tree from view, and ONLY want to see "Computer" (or "This PC" on Windows 8.1). Is this possible, and if so, how?

Can this be done locally and/or through group policy?

More replies
Answer Match 85.26%

Hello again!!!!

Since d/l and installing Adobe reader 9, I am unable to save a document. If I email the document to myself, then I can save it, but if I try to save it from the original page, when I click on File>save as, I get no response. Any suggestions how to correct this?

A:Solved: Unable to save Adobe PDF document to Documents file

7 more replies
Answer Match 85.26%

Prior to a few weeks back where I made added a function to the folder file type, it didn't matter if I doubled clicked on a file folder on either the left hand pane or the right hand pane of Windows Explorer, Folder View. Either way opened the folder and displayed in the contents in the right hand pane.

Since I made the change below however, if I click on a folder in the left hand "Folders" pane, it works as before and opens the folder and displayed in the contents in the right hand pane.

However, if I click on any folders in the right hand (files pane) a new windows explorer window opens a displays the "my documents".

This is driving me nuts. The same thing happens if you click on a shortcut to a folder. Instead of the folder opening, it opens a new window and displays "my documents".

This problems started when I added a new function to the folder file folder file type properties to print out the contents of a folder by calling a batch file that piped the content to a file.

In the file association for file folders in the advanced section I now have three functions
- the afore mentioned 'create file list'
- explore (the default), and
- find

For the folder file type I just have:
- explore and
- open

Any suggestions on how to put things back to the way Windows Explorer always worked before make clicking folders in the right hand pane open them up properly in the same window as per clicking them on the left hand pane?

A:Windows Explorer and Folder shortcuts open to "my documents" and not the folder

Welcome to TSG....

You can try doing a system restore to a day or so before you made the change to view. It will not affect any data that you have but you might have to re-install any programs that you have had since that date.

2 more replies
Answer Match 84.42%

I am running Vista Home Basic. I first noticed this afternoon that my "Documents" folder was empty. I searched all locations and all I found was a shortcut to one of the missing files. It gave me the following error:

The item that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to remove the shortcut?

I did a system restore to the recommended restore point. On reboot some folders and files had appeared in "Documents" but many were still missing. I tried another system restore to an earlier date but upon reboot had a message stating the restore was not successfull and no files or settings had been changed.

I had a look for my "Documents and Settings" folder but couldn't find it.

I chose options to show hidden files and prtected system files. I turned of the sharing wizard option also.

I searched again for "Documents and Settings" and it appeared in the search window, on clicking I got the error:

Documents and Settings refers to a location that is unavailable. It could be on a hard drive on this computer or on a network. Check that the disk is properly inserted and that you are connected to the internet or your network and then try again. If it still cannot be located, the information might have been moved to a different location.

I went my computer> C: to locate the folder but all I could find was a shortcut to the folder, although it wasn't showing up as a... Read more

More replies
Answer Match 84.42%

Hi All. New user, first time post here. I've got a problem with Windows XP. So a friend of mine gave me a copy of norton ghost 2003 to try out. Well, it must have been a bad copy because when I tried to run it, the program just hung up and did not start the dos ghost, despite waiting for an hour. I shut off the power to the computer, and then it was stuck in this loop of going to pc-dos whenever I turned on the computer. It would not bypass this despite picking the option to skip ghost and go straight to windows. So, I had a new hard drive to put into the computer (which precipitated this whole ghost business in the first place), and i reloaded windows, which went fine. Everything is great now on my new larger hard drive, except that I can't get to the documents on my old hard drive. I put the old drive into an enclosure I had laying around, and I mapped to documents and settings, and then my user name, and it told me access is denied. I had the account password protected, and I know the password, but windows is not even asking me for a password. How do I get around this? Thanks in advance.

A:Solved: Getting old documents folder

8 more replies
Answer Match 84%

Unable to open Microsoft Office documents(excel,word) in Internet Explorer when we enforce strict TLS 1.2 protocol (Disabling SSL v2,SSL v3,TLS 1.0, TLS 1.1)on the webserver. We tested by removing strict TLS 1.2 and IE is able to open the document fine.
Error description : We see a Microsoft Excel Security Warning with the following content.
Certificate error
The application experienced an internal error loading the SSL libraries.

When we disabled SSL V2 and SSL V3, the document opens fine but when TLS 1.0 is disabled we are seeing the  pop-up with certificate error. We tried to open the reports in CSV format, 2007 format and 2003 format and all of them have the same issue. Does
Internet Explorer have any restrictions when TLS 1.2 is strictly enabled ?

Note : We are able to download the document using Internet explorer and the document opens fine from local but opening the document from the browser fails with certificate error.

More replies
Answer Match 83.58%

I'm running 64 bit Windows 7.

A little while ago, I decided I did not want things to show up in my recent items list. This was when I was still using Vista.

I found a small registry change online, applied it, and poof, no more items showed up in the "Recent Items" list. Worked like a charm.

This morning I decided, on second thought, it would be useful to be able to reference a list of recent documents.

I have three registry back-ups saved, for October and November 2009. This is the timeframe I think I made this change in. But when I click on the back up registry file, it tries to open the file with notepad.exe and says "The filename, directory name or volume label syntax is incorrect."

Should I use regedit.exe to open these files instead? Or does anyone know the specific registry change I can make to get my "Recent Items" to start listing files again?

Third, is there a change I can make so that only certain file types show up in the Recent Items list? I only want Word and Excel file associations to appear, but not any videos. That was the original issue.


A:Solved: How to change registry to save documents in Recent Items List (Windows 7)

Figured it out!

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Start_TrackDocs and set this REG_DWORD value to 1

This value was initially set to zero (0).

Made that change and poof!

This thread is closed.

1 more replies
Answer Match 83.16%

I've had this problem for more than a month and cannot get out of it.
At the beginning the Documents Folder started do duplicate and appeared in the explorer next to my real Documents folder, but inside there was a file called Update5. I kept on deleting it but it kept on coming back. Then I did a research on the net and found how to remove it
I finally deleted the Update5 (it desappeared) but the Documents folder keeps on duplicating next to my real Documents folder. The first, though it's empty. I delete it but after a while it's back there.
Is it Adobe Reader's fault? How can I solve it?

A:Solved: Documents Folder keeps on duplicating


This is more of a work-around than a solution, but it may be better than nothing. If you have your system set to not show hidden files, you can right-click on the folder, select properties, and check "Hidden". The folder will be still be there, but since it's empty it's not going to do any harm there, and as long as you're not set to view hidden files, you won't see it.

3 more replies
Answer Match 83.16%

When I'm trying to access my Documents and Settings folder through the explorer, my computer says I don't have access even though I'm logged in through the only user account. I try to change the permissions and it gives me an error and then still prevents access.

How can I get rid of these stupid security measures that I don't need?

A:[SOLVED] Can't access Documents folder

Hi, sounds like you are trying to access Documents and settings, that exist in Vista\Seven.
Actually, those "folders" are Junctions, or reparse points. You'll notice they have the Shortcut arrow on them. Their sole purpose is to redirect old programs that have the old locations hard coded, rather than using environment variables, to the new locations.
Open a Command Prompt, navigate to any folder containing a junction point, and type Dir /AL, and it will list the Junctions, and the location they point to.
If you want a list of all of them, run Dir /AL /S from the root of the hard drive (i.e., C:\)

You can't access them because the Everyone group only has permission to traverse the folder, and has a Deny permission set for reading/listing.
(thanks to Outcaste)

For these three in particular:
C:\Users\ Your User Name \Documents\My Music is now C:\Users\Your User Name\Music
C:\Users\ Your User Name \Documents\My Pictures is now C:\Users\ Your User Name \Pictures
C:\Users\ Your User Name \Documents\My Videos is now C:\Users\ Your User Name \Videos

2 more replies
Answer Match 83.16%

I am new to Windows 7 so am still in the process of learning all the features. When I click on "Start" and then select "Documents", the Documents folder is listed under "Libraries". The computer defaults to the "Documents" folder and in the right pane is all the documents files I have on my computer ie, graphic photos, tax returns, business letters, ITunes music, pictures, Excel worksheets, Word Documents and on and on. It is as if someone took all of the documents out of their folders and arranged them side by side.

When I click on the arrow to the left of "Documents" then that folder expands to show "My Documents" and "Public Documents". When I highlight "My Documents" the same files appear in the same order

When I click on the arrow to the left of "My Documents" then the "My Documents" tree expands and each folder that I have in "My Documents" is listed. I keep all files in their own folder so nothing is loose.

I don't know why all the document files I have show in the right window pane. So what is the purpose of this type of view in the "Documents" folder where everything is shown? It certainly isn't convenient to scroll through 500 files to locate a document. If I want to view a business letter, I just go to the "Business Letter" folder in "My Documents" and view the file letter.

A:Solved: Documents Folder Is A Mess

8 more replies
Answer Match 83.16%

Today I partitioned a hard drive for the first time. After partitioning, I tried to put some folders to the new partition by editing their Location in Properties. I did My Documents first, clicking move > E: instead of creating a new folder named My Documents, so E: became My Documents. I also moved My Pictures, My Videos, and Downloads folders inside E:, but remembered to make new folders for them inside E:. I decided I didn't want E: to be My Documents, and wanted it to exist inside E: as its own folder, so I did the following: right click E: > Properties > Location > Restore to default. After doing this, all of the folders inside E: went missing.

There is no My Documents folder inside the original user folder in C: drive. There is a Music and Videos folder, but when you try to click them, they say that they are not accessible, and say Access Denied. They also display 0 bytes of size when you view their properties. When I open a program such as Wordpad or iTunes, however, they can still access these folders through the Libraries tab. Even more confusing, according to the Libraries tab, these folders exist inside the original user folder in C:, but when I open this folder with windows explorer, I don't see them.

I've also tried right clicking the entire user folder and restoring a previous version of it. It didn't work.

My question is, how do I get back my folders, aside from copy pasting from the library?

A:[SOLVED] Problem with My Documents folder

Okay since I cannot find the edit post button, I will just update here:

I was able to change location of the Music, Picture, and Video folders from the Libraries tab. I successfully moved them to the E: partition. I did the same thing to Documents, and it said it did change location from C: to E:, but the folder is still not visible in E:. I even changed folder options to show hidden files, but My Documents is still "missing" even though it's there in Libraries. The weird "Music" and "Videos" folders with 0 bytes of space are still in the C:\Users\Admin folder though, and when double clicked they still say Access Denied, so that's weird. The Location tab in their properties don't exist, and I can't delete them either because I "require permission from the computer's administrator."

Main question: How do I make the My Documents folder show up again?
Sub question: How do I get rid of the "Access Denied" folders?

5 more replies
Answer Match 83.16%

Just finished deleting the Dell partitions and programs from my laptop and using Easeus Partition Manager, resized the primary C:/ partition and created a second partition for data storage. (Now I know why they call it Easeus... It really is easy to use.)

OK, so having done all that, I rebooted and did some final cleanup, then went to the My Documents folder/properties and clicked "Move". designated the new target to be my new E:/ drive partition. Windows proceeded to move all my files to the E:/ drive. All went well and the files were there on the E:/ drive. The shortcut to My Docs in the Quick Launch tool bar also changed the target to the new location.

Now, what has me confused is the entire content of the my Documents folder is STILL on the C;/ drive as though I didn't change a thing I can open the documents just like always on either drive. Basically, the process didn't move the folder, it copied it. Kinda defeats the purpose of the whole process.

Any ideas???


A:Solved: Moving My Documents Folder

I guess you meant on win XP

3 more replies
Answer Match 83.16%

Hello. I am running Windows XP SP2.

When I used to double click on the 'My Computer' icon on the desktop, 2 folders would appear at the top of the page when it opened.

1 folder was called 'Shared Documents' and the other 'My Documents'.

Problem is, the 'My Documents' folder has suddenly disappeared.

It is still on the desktop and I can access my work from there, but I would like it to appear back in 'My Computer' again.

I tried to copy and paste the 'My Documents' folder into 'My Computer' but that didn't work.

I also tried to drag it from the desktop into 'My Computer' but that didn't work either.

I am only a novice and would appreciate any advice.

Thank you...

A:Solved: 'My Documents' Folder Disappeared

10 more replies
Answer Match 83.16%

I built my new computer last night with the hard drive from my old one. I reinstalled Windows XP Home Edition on the C: drive. The My Documents folder on the D: drive was password protected under my old installation and now I can't get into that folder. I've tried setting the password on my account to the same as it was before with no joy. I know that Windows uses SID's and that the SID of my new account doesn't match the old one so that's likely the reason that I can't get to my files. I really need some help here. Both partitions are NTFS.


Pentium D 3.4 GHz
ASUS P5LD2 Deluxe Motherboard
1 GB RAM (2 x 512 MB Dual Channel)
120GB Seagate SATA (150 mbps) hard drive
8x Sony DVD+-RW
Diamond Multimedia ATI Radeon X1600 Pro PCI-E Video (512 MB)

Thanks in advance.

A:Solved: New Computer + Old Documents Folder

10 more replies
Answer Match 83.16%

I m using Windows XP in my Acer 4710z laptop,
the problem started 3 days before....when i started the computer a Black Screen came with no mouse cursor....i googled for the solution but that couldnt help.....
so i reinstalled the XP Professional in another drive "E' because my old windows was installed in C Drive and there were some important documents and pictures in "my documents" folder in C drive and i didnt want to lose them....
when i installed the XP in E installed successfully...but when i checked and opened the older "My Documents" in C Drive "Access Denied" message box came....
The properties of the folder shows "Folder is Empty"..........but when i scan it from antivirus, it scans the full my documents folder with all the files and shows 1.4 GB disc space inspected...

Plz help...

A:[SOLVED] my documents folder not opening

Hello and welcome.

Please do this:

How to take ownership of a file or a folder in Windows XP

9 more replies
Answer Match 83.16%

whenever i click on an image or file to download, it automatically goes to my Downloads folder. where can a change the settings so it goes to My Documents folder? im using windows 7.

A:Solved: downloading into My Documents folder

10 more replies
Answer Match 83.16%

Problem I've not seen. I have a folder I use to collect files for a program. It is subordinate to My Documents. Three days ago it disappeared. It is not, however gone! I can put the path into the address line of Explorer (the files version - not the browser) and it magically appears. Also I can search and find all the files/folders in that folder individually by name with 'search'. I've set cursor on My Documents and opened >Tools>Folder Options>View and checked "Show hidden files folders and drives". I've tried this at various levels as well. I also ran a batch attrib e.g.:

@echo off
Echo This script will unhide all files in the current folder and all subfolders.
Echo If there are a lot of files, it may take some time to complete.
Attrib -H /S /D
echo Unhide Complete

This obviously ran for a few minutes from C:\

Wierd. I can get to the files, but the folder does not show up under My Documents as it should. I've tried to recreate the folder directly subordinate to My Documents, and get a warning that the folder already exists.
This is not a total loss since I can get to the folder, but would be nice to simply open My Documents, scroll down and find it.

A:Solved: Missing Folder in My Documents - Win 7

8 more replies
Answer Match 83.16%

I am not sure what caused it but one day the documents and settings folder in the 'C' drive just dissapeared. I then scanned for viruses, and it found a few adware files, and 2 viruses. I got rid of everything. It still is gone. I have no restore points or any of that. I even tryed reinstalling XP and it still is gone. And for example if you look for music through musicmatch, and you go in the 'C' drive. It shows that the doc & settings folder is really there. I tryed formatting the folder to show hidden files. It is still not there.... I REALLY NEED HELP!!!!

A:Solved: The documents and settings folder is gone??

Does anyone have any ideas at all??? I've tryed using spybot and ad-aware SE and removed all they came up with... but nothing helped

3 more replies
Answer Match 83.16%

Hi there, I have a problem and any kind of suggestions or help would be very much appreciated...

I can't not save to Documents folder :( It doesn't matter if I'm on a internet browser and want to download a file, or i'm in Paint trying to save a drawing xD when It asks me to browse a location of where to save... I can go anywhere... "Downloads" folder, "Favorite" folder or any obscure folders I may create BUT whenever I browse the location to save as to the "Documents" folder
(my user name/Documents) It freezes up into the loading orb, and no matter how long I wait nothing happens...

So now I can no longer save to that document... However, when I'm using my window explorer I can access that folder without any problems and access files I have in it...

Thank you so much for any suggestions or solutions, I am very frustrated and it means a lot.

A:Can't not save to "Documents" Folder

The target might be wrong. Go to Start your account name (Username) locate the Documents folder right click on it and see where the target for the folder is. Post it here.

2 more replies
Answer Match 82.32%

I am at work on one of the computers on their network. This machine is used my three or four people so how the problem started is just a guess. Word, Excel, Powerpoint all open with "Please wait while Windows configures Microsoft Office 2000 SR-1 Professional." If I try to open any file I created in the past, the same thing happens. I thought I would run scanreg but apparently that command does not work. Lost, and my boss is too cheap to call in a tech, so I am stuck with no word processing. I am typing this on line however with the machine in question. Any ideas? Thanks. (The signature below is my machine at home)

A:Solved: win 2000 Documents will not open / Word will not open

6 more replies
Answer Match 82.32%

Hi girls & guys,I have done this many times but right now I have a brain malfunction & can't remember how to change the my documents folder icon.Searched google for an answer but not getting what I want.Searched TSG threads & not finding answer there.I have changed the icon many times because I have a custom icon that gets replaced with default icon when I make a system change.
But today I just can't remember how to do it.
It's such a nice day that my brain decided to take a walk & hasn't come back yet

A:Solved: change my documents folder icon

13 more replies
Answer Match 82.32%

Running Windows 7, home premium version.
None of the Documents and Settings folders will allow me to view, open, or modify them - for any user.
I am logged on as Administrator.


A:Solved: Documents and Settings folder not cooperating

16 more replies
Answer Match 82.32%

Hi all,

A quick one for you, I have a folder called Updater5 that keeps appearing in My Documents folder(My files being the one that contains: My music, My Pictures, My Videos etc...)
Not sure why its there and it never has anything it? Also I deleted it but it keeps coming back... Do I need it there and if not how do i rid of it for good????

Running windows XP SP2

Thanks Dax

A:Solved: Updater5 file in My Documents folder.......???

6 more replies
Answer Match 82.32%

simple question but i forgot how to do it - all my saved images are suddenly going to my "downloads" folder and i need to make them all go automatically to "my Documents" folder. how do i switch that?
thanks everyone.

A:Solved: saving images to My Documents folder

You have to change the download location in whichever browser you are using.

How to change download location in Google

How to change download location in IE8 & IE9

How to change the download location in IE10
Open Internet Explorer 10.
Press the CTRL + J keys simultaneously to open the View Downloads window.
Click on the Options.
Click on the Browse button.
Navigate to and select (highlight) Desktop in the left pane, then click on the Select Folder button, click on OK and shut the remaining window.
Close IE and re-open it for the changes to take effect.
How to change the download location in Firefox.

Open Firefox and at the top of the page click on Tools > Options
Under the General tab, click on the Browse button and select Desktop in the left pane so it is highlighted, then click on Select Folder.
Click on OK and the window will close. Restart Firefox for the settings to take effect.


3 more replies
Answer Match 82.32%

Recently my Shared Documents folder has vanished. All references to it now point at a generic folder named Documents in the C:/Documents and Settings/All Users/Documents however whenever I try to access it, it tells me it cannot access it and that access is denied. I'm using a desktop with Windows XP SP2. Any ideas how I can get my documents back?

A:Solved: Shared documents folder problem

The links below may help

Shared Documents Folders Are Missing From My Computer

"Shared Documents" folder renamed to "Documents"?

2 more replies
Answer Match 82.32%

Short version of a long story. Due to multiple BSOD on friends laptop, I decided the best course of action to a non-destructive OS recovery. It is an HP DV6000 laptop running XP Home SP2 with 2 GB mem and a 100 GB HD.
The only thing he had on the machine that he didn't want to lose was about 32 GB of songs for his DJ business. Just to be safe, I copied then onto a networked pc for safe keeping. Hitting PF11 during reboot, took me to the OS restore screen. I proceeded through the restore and choose a different user nane than the original one he had used. This saved the files in the Documents and settings folder for the old user (that no longer existed). After the restore was done, I tried to copy the My Documents folder from the old user to the new user directory. No matter what I tried, I received the Access denied. I tried from a CMD Prompt. I tried using the ATTRIB command to look at the attributes. The only thing I could see was, on each directory (My Documents and below) the Properties window had the Hidden check box filled in, not checked, but filled in. I could not turn it off. I even tried to boot to safe mode and log on as Administrator, and got the same results. I ended up, going back and doing the destructive restore (format drived and factory reload) and then copying the files back from my network.

My question is, why couldn't I copy or delete these files even as administrator, and how can I correct this situation in the future, as I know this sam... Read more

A:[SOLVED] Access Denied on old My Documents Folder

He probably had the "Make my files private" setting enabled for his account, which restricts access to the files for that account, even on a new XP install. In the future you can take ownership of the files to gain access to them.

Hope it helps,

2 more replies
Answer Match 82.32%

I'm new to windows 7 and having a hard time navigating the file structure. When I try to open documents and settings, access is denied. Under libraries-documents there is a folder named My Videos.....access is denied to that one as well. How do I get access. I'm the only user and an administrator. Why can't I see what's in these folders? Thanks.

A:Solved: Can't access Documents & Settings Folder

14 more replies
Answer Match 82.32%

Searching in my documents does not work. I can enter the search term, hit enter, and instead of displaying the result page, nothing happens, ever.

The "arrange by X" option does nothing as well.

All other folders work just fine.

On win 7 64 bit.

A:[SOLVED] My documents folder has weird behaviour


6 more replies
Answer Match 82.32%

When I try to delete jpg images from 'my documents folder', the system makes a copy of the image I am deleting/have deleted. I have tried moving all the images to their own file, but the same thing keeps happening - the system just makes a copy of the image. I probably have about 100 jpg images that I want to delete. I am highlighting 10 to 20 images at once prior to deleting/moving the images.
I am using windows XP. Can you help me with this issue please.

A:Solved: can't delet jpg files from my documents folder

9 more replies
Answer Match 82.32%

I have been having a weird issue with Office 2007 ever since switching to Windows 7. For some reaons, the recent documents keep getting erased every couple of weeks. I clicked on the office button and verified that recent documents is not grayed out or set to zero. Does anyone know why they are getting cleared out automatically or how I can fix it?

A:Solved: Recent Documents being cleared automatically in Office 2007

6 more replies
Answer Match 81.9%

Is there a way to just open a Documents window and click a button or icon to have a clean page to work on without going into another file and opening there and then closing out of that file? In our old Word program we came right into the Document file lists and could click FILE and Open and have a clean sheet.

A:Solved: Open new file in Documents

Word isn't included with Vista, so I'm confused by your question. Doesn't just opening Word display a blank document? Or are you trying to create a new Word document in the Documents folder by right-clicking and selecting New -> Word Document, and that isn't working?

3 more replies
Answer Match 81.9%

Operating system is XP. All of a sudden, when I attempt to open any document in Works Processor, I get the symbol of a square with 6 colored dots and the upper right hand corner of the symbol is turned down like a dog eared paper. Whatever that symbol is, it doesn't allow me to open the document. The only recent changes I've made was compressing my emails yesterday and the day before that I did the latest Windows Update. I thought I was smart by always copying everything to an external hard drive, but I get the same problem when I attempt to open any documents on it, too. This has been my old reliable computer and as such, has most everything I ever did on it. Am I screwed or is there a fix? Thank you.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 3200+, x86 Family 6 Model 10 Stepping 0
Processor Count: 1
RAM: 1983 Mb
Graphics Card: VIA/S3G UniChrome IGP , 64 Mb
Hard Drives: C: Total - 184828 MB, Free - 106938 MB; D: Total - 5931 MB, Free - 771 MB; L: Total - 152588 MB, Free - 73539 MB;
Motherboard: ASUSTek Computer INC., Kelut , 2.02, MB-1234567890
Antivirus: Norton 360, Updated: Yes, On-Demand Scanner: Enabled

A:Solved: Cannot open any Works Documents

16 more replies