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Infected with NTRookit.83 - Can't reboot in safe mode

Q: Infected with NTRookit.83 - Can't reboot in safe mode

Hi Guys,

My WinXP Sony Vaio VGN-215M has been infected by what the Dr. Web demo identified as 'NTRootkit.83'. The first symptom I noticed was .EXE files starting to disappear, including my Norton Antivrus. Another problem I noticed is my wireless network connection has disappeared (no networks show up anymore).

I have tried a variety of tools including the McAffeee Rootkit tool beta, but it seems this one is still sticking around. Dr. Web support indicated I should reboot in safe mode and then run Dr. Web to remove it, BUT; when I try a reboot in any form of safe mode, it:

a) reboots
b) shows the loading screen, and then goes through a list of drivers on the bottom of the screen
c) reboots itself back into normal mode

So effectively I cannot reboot into safe mode.

I have output the following Hijackthis logfile, if this helps:

Logfile of HijackThis v1.99.1
Scan saved at 8:19:25 PM, on 16/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Programme\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Programme\Raxco\PerfectDisk\PDSched.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\Apoint\Apoint.exe
C:\Programme\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Programme\Sony\HotKey Utility\HKserv.exe
C:\Programme\sony\vaio update 2\VAIOUpdt.exe
C:\WINDOWS\ATK0100\Hcontrol.exe
C:\WINDOWS\system32\ICO.EXE
C:\Programme\sony\isb utility\ISBMgr.exe
C:\Programme\sony\vaio power management\SPMgr.exe
C:\WINDOWS\system32\rundll32.exe
C:\Programme\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Programme\Messenger\msmsgs.exe
C:\Programme\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Programme\Adobe\Acrobat 7.0\Reader\reader_sl.exe
D:\Programme\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Programme\Sony\HotKey Utility\HKWnd.exe
C:\Programme\Logitech\SetPoint\SetPoint.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\Programme\Apoint\Apntex.exe
D:\Programme\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\Programme\Gemeinsame Dateien\Logitech\KHAL\KHALMNPR.EXE
d:\Programme\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
d:\Programme\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.club-vaio.com/de
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.club-vaio.sony-europe.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.microsoft.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Programme\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Programme\Gemeinsame Dateien\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Programme\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Systran50premi.IEPlugIn - {9A0844DB-84CF-4440-BDB1-1F4F7C4F7FB0} - C:\Programme\SYSTRAN\5.0\Premium\IEPlugIn.dll
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programme\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Apoint] C:\Programme\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Programme\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Programme\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [VAIO Update 2] "C:\Programme\sony\vaio update 2\VAIOUpdt.exe" /Stationary
O4 - HKLM\..\Run: [Switcher.exe] C:\Programme\Sony\Wireless Switch Setting Utility\Switcher.exe
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [ISBMgr.exe] C:\Programme\sony\isb utility\ISBMgr.exe
O4 - HKLM\..\Run: [SonyPowerCfg] C:\Programme\sony\vaio power management\SPMgr.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [RegistryMechanic] C:\Programme\Registry Mechanic\RegMech.exe /QS
O4 - HKLM\..\Run: [CloneCDTray] "C:\Programme\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [RMFJVsow] C:\PROGRA~1\qvwroxxs\GcQAGsxN.exe
O4 - HKLM\..\Run: [SmartSync - ScheduleSync] C:\PROGRA~1\MOBILE~1\SMARTS~1\SCHEDU~1.EXE
O4 - HKLM\..\Run: [Windows Defender] "C:\Programme\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Programme\Messenger\msmsgs.exe" /background
O4 - Global Startup: Acrobat Assistant.lnk = C:\Programme\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Programme\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Logitech SetPoint.lnk = C:\Programme\Logitech\SetPoint\SetPoint.exe
O4 - Global Startup: officejet 6100.lnk = ?
O8 - Extra context menu item: &Google Search - res://C:\Programme\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links - res://C:\Programme\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Programme\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages - res://C:\Programme\Google\GoogleToolbar1.dll/cmsimilar.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra 'Tools' menuitem: Sun Java Konsole - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programme\Java\j2re1.4.2_05\bin\npjpi142_05.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: Fiddler - {CF819DA3-9882-4944-ADF5-6EF17ECF3C6E} - "C:\Programme\Fiddler\Fiddler.exe" (file missing)
O9 - Extra 'Tools' menuitem: Fiddler - {CF819DA3-9882-4944-ADF5-6EF17ECF3C6E} - "C:\Programme\Fiddler\Fiddler.exe" (file missing)
O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Programme\Gemeinsame Dateien\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra 'Tools' menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Programme\Gemeinsame Dateien\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programme\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O10 - Unknown file in Winsock LSP: c:\programme\gemeinsame dateien\pc tools\lsp\pctlsp.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.club-vaio.sony-europe.com/
O15 - Trusted Zone: *.club-vaio.com
O15 - Trusted Zone: *.sony-europe.com
O15 - Trusted Zone: *.sonystyle-europe.com
O15 - Trusted Zone: *.vaio-link.com
O16 - DPF: {02CF1781-EA91-4FA5-A200-646E8241987C} (VaioInfo.CMClass) - http://esupport.sony.com/support/pops/mdldetect/VaioInfo.CAB
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.c...ls/en/x86/client/wuweb_site.cab?1098921703180
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {CAFEEFAC-0013-0001-0011-ABCDEFFEDCBA} - http://demo.webtrends.com/j2re-1_3_1_11-windows-i586-i.exe
O16 - DPF: {F281A59C-7B65-11D3-8617-0010830243BD} (AcPreview Control) -
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Programme\Gemeinsame Dateien\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\Programme\Gemeinsame Dateien\Microsoft Shared\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: LBTServ - C:\Programme\Gemeinsame Dateien\Logitech\Bluetooth\lbtserv.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Programme\Gemeinsame Dateien\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programme\Gemeinsame Dateien\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Imapi Helper - Alex Feinman - C:\Programme\Alex Feinman\ISO Recorder\ImapiHelper.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Programme\iPod\bin\iPodService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - C:\Programme\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programme\Gemeinsame Dateien\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: PDEngine - Raxco Software, Inc. - C:\Programme\Raxco\PerfectDisk\PDEngine.exe
O23 - Service: PDScheduler (PDSched) - Raxco Software, Inc. - C:\Programme\Raxco\PerfectDisk\PDSched.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: VAIO Entertainment Aggregation and Control Service - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\VAIO Entertainment\VzRs\VzRs.exe
O23 - Service: VAIO Entertainment File Import Service - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\VAIO Entertainment\VzCdb\VzFw.exe
O23 - Service: VAIO Entertainment Task Scheduler - Sony Corporation - C:\Programme\sony\vaio entertainment\VzTaskScheduler.exe
O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\VAIO Entertainment\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe
O23 - Service: VAIO Entertainment UPnP Client Adapter - Sony Corporation - C:\Programme\Gemeinsame Dateien\Sony Shared\VAIO Entertainment\VCSW\VCSW.exe
O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Programme\sony\VAIO Media Integrated Server\VMISrv.exe
O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Unknown owner - C:\Programme\sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe" /Service=VAIOMediaPlatform-IntegratedServer-HTTP /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="Applications\IntegratedServer\HTTP (file missing)
O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Programme\sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe
O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Unknown owner - C:\Programme\sony\VAIO Media Integrated Server\Platform\VmGateway.exe" /Service=VAIOMediaPlatform-Mobile-Gateway /RegRoot="SOFTWARE\Sony Corporation\VAIO Media Platform\2.0" /RegExt="\Addons\Packages\Mobile\Gateway" /DisplayName="VAIO Media Gateway Server (file missing)

A: Infected with NTRookit.83 - Can't reboot in safe mode

Still getting nowhere.

Installed Dr. Web antivirus, and just like my Norton, the .exe files for the program disappear. This is one nasty litte trojan.. please help!

1 more replies
Answer Match 67.2%

Hello is there a program that we have to allow us to reboot to safe mode?

A:Reboot In Safe Mode

http://www.superadblocker.com/bootsafe.htmlYou have to use it again in Safe Mode to reboot to normal - otherwise you'll be stuck in Safe Mode.You can also do this through MSCONFIG.

2 more replies
Answer Match 67.2%

Among a host of problems, I've found that I can't reliably get to taskmanager or regedit or many other executables following a reboot. I tried rebooting in all flavors of Safe mode, and was unable to. Does anybody have any sense at to what my options might be? It seems I have at least 'HomeAntivirus 2010' infection. Thanks in advance.

A:Can't reboot in SAFE mode in XP

Probably because of the infectionThe process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results... Read more

1 more replies
Answer Match 67.2%

On my sons' computer, against my wishes one of them got on Limewire, and got a trojan: lanmanwrk. So I followed the directions on how to get rid of it, until I got to the part where I was supposed to reboot into safe mode to delete some bad files (Cant remember the step, was with smitfraud or something).

I can't boot into safe mode, I cant access the CD drive to use the windows disk, I cant even SEE the Hard Drive anymore, and things are only getting worse. I'm out of ideas here, as each day, something else poofs from the system to access.

Is that HD just fubared? Or can I actually FIX this?? Someone please help!
 

A:XP will not reboot to safe mode

what happens when you try to reboot?

do you not get the option to press f8 for advanced booting options?

What kind of PC is it? IF it's a dell there are some advanced System tests foryou to try if you can hit f12 / f10 (can't remember which one it is) when the bios first starts up at the very beginning of the boot sequence to see if the HDD is fubared or if there is a chance you can get back into the system.

it's weird that your AV didn't pick up the download from limewire before it was too late.
 

14 more replies
Answer Match 67.2%

My PC started to have reboot problem right after a power outage. The outage happened in the middle of a file transfer between hard drives. After that I tried to turn it back on but it only boot right passed the XP greeting screen and then turned into a black/greyish screen, the light on the case was green but no sound of the hard drive or CPU. I had to press PowerON button to shut it down and reboot to go to safe mode. After going bnf for a while it suddenly booted up normally. Things went okay for a while until this afternoon. I was in the middle of a recording session and the program just closed down by itself. I tried to restart but it just wouldn't except in safe mode. Do I need a new computer? PLEASE HELP!!!

More replies
Answer Match 67.2%

WinME: Pressing F8 on reboot only gets me a black screen with blinking dash in upper right corner. Does anyone know what the problem & solution might be?
Thanx
 

More replies
Answer Match 67.2%

I've discovered that Win 8 dumped the F8 key on reboot to enter safe mode, now it seems that you have to go through a convoluted process within Win 8 to set up boot into safe mode or alternatively through "msconfig".
What if you can't boot into Win 8, wasn't that one of the uses of safe mode?
Win 8 looks quite messed up to me and more complicated to use, maybe a little faster to reboot and more flashy, but apart from that not very convincing.
Probably I'm reverting to good old Win 7.
Any opinions?

Arturo

A:F8 to reboot into safe mode

If you can't boot, you will need to use a win8 install DVD or USB drive to boot, then repair your win8 installation. Alternatively, you can enable the legacy bootloader using bcdedit, which should reenable the F8 shortcut.

13 more replies
Answer Match 67.2%

Sorry boopme , I'm computer illiterate but trying. how do I reboot in safe mode? thanks joe

A:Reboot In Safe Mode ? How

Soory I didn't add that
How to enter safe mode(XP)
Using the F8 Method

Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

DO NOT force safe mode, if you can not get in scan in regular mode

2 more replies
Answer Match 67.2%

Hi ThereThis morning I got what seems like an AVG message saying that I had a number of serious virus type errors on my ACER laptop A pop up arrived sayibng the system was shutting down to protect.I couldnt stop this and the laptop shut downI tried to start in safe mode so I could run Malware Bytes and Rkill but could not get into safe modethe usual choose mode screen (safe mode/Safe mode with networking/safe mode with command prompt etc) but it just goes back to the same screen over and overI do not have the XP CDCan anyone help?I am running XP professionalEDIT: Moved from XP to more appropriate Am I Infected forum ~ Hamluis.

A:Cant reboot in Safe mode and have no XP CD

Hi and welcome to the Virus/Trojan/Spyware/Malware Removal forum,I am thcbytes and I am here to help you!I ask that you refrain from running tools other than those I suggest to you while I am cleaning up your computer. The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Please perform all steps in the order received and do not proceed if you need clarification.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problems please stop and tell me about it. When your computer is clean I will alert you of such. I will also provide you with detailed suggestions for prevention.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.After 5 days if your topic is not replied I we assume it has been abandoned and I will close it.I would also like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please be courteous and appreciative for the assistance provided!Again I would like to remind you to make no further changes to your computer unless ... Read more

63 more replies
Answer Match 67.2%

hey there, i recently forgot my password on my computer, and did a forum search and see that you guys do not give that info out anymore. thats cool.
but when i try and restart into safe mode, by holding down f8 it does nothing. the only way i can get to that menu is by putting the xp disc in. then it brings up the menu.... but my arrows wont work. so it automatically starts xp normally after the 30 seconds... any suggestions?
 

A:cant reboot safe mode

Intead of holding the F8 key, try pressing it repeatedly before the windows loading screen comes up. If this is a desktop computer, try a different keyboard as your keyboard controller might not be compatable with the keyboard.

You will be required to enter a password to get into safe mode as well.

If all else fails, connect the hardrive to another computer as a slave to recover your files, then reinstall windows (this will have to be done on the computer you are working on.)
 

2 more replies
Answer Match 66.78%

I have a Toshiba laptop with Windows 8, unable to get it up and running, receive blue screen whave encountered a problem, need to re-start, its a vicious cycle. how do i get it into safe mode?
 

A:Windows 8 how to reboot in safe mode

16 more replies
Answer Match 66.78%

My PC started to have reboot problem right after a power outage. The outage happened in the middle of a file transfer between hard drives. After that I tried to turn it back on but it only boot right passed the XP greeting screen and then turned into a black/greyish screen, the light on the case was green but no sound of the hard drive or CPU. I had to press PowerON button to shut it down and reboot to go to safe mode. After going bnf for a while it suddenly booted up normally. Things went okay for a while until this afternoon. I was in the middle of a recording session and the program just closed down by itself. I tried to restart but it just wouldn't except in safe mode. Do I need a new computer? PLEASE HELP!!!
 

A:Solved: XP only reboot in safe mode

Call Router Rooter?
 

3 more replies
Answer Match 66.78%

I installed sp 3 and my computers constantly rebooting, I can't log into safe mode at all. I tried xp recovery disk but it tells me I need an administrator password in which I never set one up and can no longer continue to try the sp3 removal? Is there a way to get past the password?

A:Installed Sp 3 Now I Can't Reboot Not Even In Safe Mode

If you dont have a password set, try hitting enter. (I think thats the default for no password)

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Answer Match 66.78%

I have a pc that has Vundo on it and after reading here have tried running various scans, however I cannot boot in safe mode. This is a password protected computer (my bosses at work) and I can log in just fine in normal mode using his password, but when it starts in safe mode the normal password does not work on it.

Any ideas?

(no pc expert here, just the most "expert" in our small office)
Thanks!

A:Have Vundo and can't reboot in safe mode....

hi ahave you run MBAM ? it is better in Normal mode anyway.Next run ATF:Please download ATF Cleaner by Atribune & save it to your desktop.Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox browser click Firefox at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.If you use Opera browser click Opera at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".Follow with MBAM:Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.alternate download link 1alternate download link 2If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing ... Read more

3 more replies
Answer Match 66.78%

spybot found pws.ld.pinchIE this morning. but after reboot it showed back up and locked up the pc. i rebooted in safe mode and ran spybot again, same thing. googled to find a cure for pinchie and found combofix. im my haste to remedy i ran it. i followed the instructions including turning off avast, but it rebooted before i could turn avast to stay off. machine has been in continual safemode reboot loop since (4hrs). the reboot cycle takes <20seconds. i googeled safe mode reboot loop and found this link to a thread on this board.

http://www.bleepingcomputer.com/forums/topic367199.html

followed the instructions by elise025, machine would not reboot from usb drive jumped right back into the reboot loop.

any ideas?

Thx
W

A:SAFE MODE reboot loop

I have managed to to stop the reboot loop in safe mode. http://www.bleepingcomputer.com/forums/topic367904.html

but tnow black screen.....

1 more replies
Answer Match 66.78%

I'm on my husbands Mac while asking this question because my ASUS running Windows Vista will not reboot. I have tried I think all the options in safe mode and when I get to the system restore screen, it says it needs to restart for configuration to effect but then it won't restart. Am I out of luck?
 

A:Vista Will Not Reboot in Safe Mode

hi,have you got or did you create a startup repair disc,if not can borrow a friends
 

2 more replies
Answer Match 66.78%

Ok to make it short, I brought the Desktop 3 days ago and at Monday afternoon there seem to be a problem on my Desktop.

-Endless Reboot when enter Window Loading Screen.
-When try safe mode, the COM boot until CLASSPNP.sys then auto Reboot.
-Try F5 and choose to stop the auto restart, result in Blue Screen of Death appear with this error: *** Stop: 0x0000007B (0X80786B58, 0xc0000034, 0x00000000, 0x00000000)

Spec:

Motherboard-ASUS P7H55
RAM-Winova Memory 4GB*2Gx2*
HDD-WD
Graphic Card-ATI Radeon HD 5570
OS: Window 7 Home Premium

What wrong with it? Can I fix it with out taking back for warranty?
 

A:Reboot loop, Safe Mode also.

I would, firsthand, suspect a pending problem with the hard disk. In which case - take it back!
 

3 more replies
Answer Match 66.78%

I can only start in safe mode. Have tried System Restore but it's no help. I think I may have changed some setting which caused this but I can't find any way to fix.

A:Automatically reboot in safe mode

Hello, did you try to do a Vista Startup Repair?

1 more replies
Answer Match 66.78%

Hi All,Does any one know if it is possible to do an unattended reboot into admin safe mode on an XP Pro PC. My home network has been giving lots of grief lately resulting in me wanting to reboot into safe mode. Rather than sit there manually closing the machine down, rebooting, waiting to press F8, selecting the boot mode, selecting the OS, selecting the User etc I'd like to be able to click on a script, (or something) then go off for a natter and or make a cuppa and come back to find the machine at the safe mode desktop. Any help would be much appreciated.

A:Automatic reboot into safe mode

hi, i googled ,like i always do ,found a batch in post #6 here ,have no idea if it works,http://www.msfn.org/board/topic/65219-unattended-reboot-to-safe-mode/more possible info .good luck http://tinyurl.com/6qqnebo

2 more replies
Answer Match 66.78%

Sigh. Looks like I got nailed. I have an ASUS netbook I don't use that often running Windows XP. I run MSE on it regularly. Still, I just went to wake it up and it was showing the FBI Warning page regarding illegal software and how to "pay the fine." I re-booted, and it immediately goes to a blank white screen with "Navigation to the webpage was canceled".It won't let me re-boot into safe mode, and it doesn't run long enough before freezing on the white screen for me to run an antimalware program.I just managed to squeak in fast enough to run ipconfig/all. The DNS numbers actually appear to be okay, so it's not DNS Changer. A helpful person on another forum identified it as FBI Moneypack and directed me here. I tried following the directions elsewhere on the site, and am stuck.It won't let me reboot into safe mode. I tried F8 with no success, so I went into msconfig and checked 'SAFEBOOT', still with no success. "We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this." Being a netbook, there's no drive, just USB ports. Since Windows came pre-installed, I have no boot software in any case.Any thoughts?EDIT: Ah, Reveton. That's what it is.Edit: Moved topic from XP to the more appropriate forum. ~ Animal

A:FBI Moneypack - can't reboot into safe mode

It's been resolved with a recovery installation.

1 more replies
Answer Match 66.78%

ok, i have a p4 with HT, 3.0Ghz, windows xp pro, 120 ata HD, an Intel D875PBZ Motherboard, and Ati Radeon 9800 pro 128mb DDR, and nortan internet Security 2004.

The Problem is that after finding adware using nortan, the adware couldn't be deleted, so i followed the instructions on the nortan link on how to uninstall it. It told me to open msconfig, using run, and select the safemode reboot option and restart my computer to delete the adware in safe mode. What happened was after I restarted my computer it pulled up the option to start in safe mode, normal mode, ect. I've tried all of the options and nothing works. For the safe mode options it will stat to load but will suddenly stop. The last file to load is windows\system32\DRIVERS\agp440.sys. If i try any options that's not safe mode it will bring up the normal windows booting screen and will not finish loading also. After every attempt my computer will restart and bring up the same options as before.

I read somthing about booting from my xp pro recovery cd can fix it if i input "disable mup" somewear, can i do this without being in windows? I have also heard that if i reformat my HD that i can reintall windows and it will fix the problem. However reformating is last on my mind right now. How can i reformat my HD?

I've tried just about everything. Thanks for your help!!!
 

A:safe mode reboot loop

http://support.microsoft.com/default.aspx?scid=kb;en-us;324764
 

2 more replies
Answer Match 66.78%

I have a acer travelmate , xp professional.

I found out I got a virus an Hacktool.rootkit.
I couldn't get any chance to delete this *******.
So i try the last choise left : run a full scan with norton but in safe mode.

Well i change the boot.ini and select the safe mode.
Since then I've been able to boot my xp!
all the time is starts to reeboot is coming out a select options rebboting which none of them is the right to start xp.

Now Do you know any way for change the boot mode.

I really don't know what to do know!
I NEED TO AT LIST TRY TO TAKE OUT SOME IMPORTANT FILE FROM MY COMPUTER BEFORE LOOSE 'EM!!!!

thx
 

A:Safe mode doesn't reboot

8 more replies
Answer Match 66.78%

Hi All,

I have a strange problem. My Win7 ultimate x64 is rebooting itself at the welcome/logon screen, in safe mode only. Normal mode is fine.

The reboot happens instantly, after a few seconds at the welcome screen, the screen goes black and the system is rebooted as though I had hit the "reboot" button on the case, with no clean shutdown taking place.

I am at a loss to know what could be starting in safe mode, that _doesn't_ start in normal mode, to cause this.

I have recently done a repair install of windows (the problem was there before that), I have tried replacing the safe mode parts of the registry with clean ones downloaded from an AV vendor website (mcafee if I remember correctly), and have tried doing sfc /scannow which resulted in a corrupted boot.sdi being replaced with the archived copy. None of these have fixed the problem.

Obviously, given that I have a usable normal mode, and good backups, this isn't the biggest problem ever, but it would be nice to get it fixed especially for the next time I need to fix a dodgy driver install or similar.

Can anyone help suggest what I can check next, particularly in regards to understanding the startup process and what will be loading at the welcome screen that might be causing the reboot.

A:Safe Mode Reboot Loop

Hello BorisTheSpider Welcome to the Seven Forums!

Downloading parts of the registry wasn't a good move from the start. When booting in Safe Mode you shouldn't be seeing any problems since only the bare essentials in Windows are loading to begin with.

The actual best solution anyone could offer for this would be either restoring a full system image if you made one while Windows was in 100% working order or plan a clean install to get everything back to normal again. Apparently the repair attempts have not fared well for you.

The other tool not mentioned so far you can try out but wouldn't solve the not able to boot in safe mode problem would be scheduling a run of the Check Disk tool. That will scan the main drive for errors but not fix any deep problems in the system registry. A fresh registry seen with a clean install still comes up as the best move.

7 more replies
Answer Match 66.78%

I had backdoor trojen virus and on the virus support site I was told to reboot computer in safe mode by running msconfig, when I tried to reboot nothing happened, computer wouldn't boot. It was starting fine in the normal mode. Is there a way to get it out of the safe mode so I can see if it will boot in normal mode. If anyone can e-mail me at [email protected] I am using the library's computer to send this and Can't bookmark this site. Thanks.
 

A:stuck in safe mode can't reboot

I have replied.
 

1 more replies
Answer Match 66.78%

Hi,

My desktop was infected with a couple of viruses the other week. During a McAfee scan it removed them. Afterwards I couldnt connect to MSN, update windows or update McAfee, I hadnt used it since.

Last night I tried to reboot into safe mode to clear it completley but it wasnt having and after loading the safe mode modules would restart to normal mode.

I stupidly googled this and in windows configured it to force a safe mode boot on restart. I restarted it and now it is on a constant loop which I cant break by holding f8. It looks as though it is about to show the log in screen in safe mode (i can see the pointer) then restarts and this continues.

The problem is virus related but the initial hurdle is to get it out of this safe mode loop and thereafter find a way to get into safe mode.

Any advice would be appreciated.

Thanks,
 

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Answer Match 66.78%

Hello, my wifes computer is having issues, she was looking through surfthechannel and was browsing shows, and then firefox crashed, she tried to restart firefox, but then the computer went black, and began a restart cycle, now it will not actually load, just cycles through the start up gets to the "HP" screen, then starts over, but won't load. I've tried loading safe mode, it loads to where it will give me safe mode options, but then starts the process over without starting.

Anyone heard of anything like this recently? Any suggestions?

We have an HP with XP home

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Answer Match 65.94%

Hello everyone,

After a BSOD and dump of physical memory which I thought was an isolated incident, I restarted my Toshiba Satellite A100-749, and it was on for a few hours until suddenly I got another BSOD and the following message keeps appearing on when I try to load Vista:






A problem has been detected and Windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to be sure you have adequate disk space. If a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.

Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

STOP: 0X0000007E (0XC0000005, 0X84C6EE7A, 0X80748780, 0X8074847C)



This keeps happening whether I try to load it regularly or in any kind of Safe Mode after I press F8 during boot.

I looked into the Windows Minidump directory but it's empty.

I'm stumped, luckily I had a partition with Ubuntu Karmic Koala and I'm using that one to backup all files and access the internet to post this.

Anyone can help me with this, I would appreciate it very... Read more

A:Vista BSOD on reboot, no Safe Mode.

Start with this:





H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)



And please do this:





Upload Dump Files:
Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service - then post the link to it.
Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDump

12 more replies
Answer Match 65.94%

Hello,

I have my num lock led that is blinking a lot of time in windows. This is not an hardware problem as I have tried with another keyboard.

Also, windows is always rebooting when I am trying to run it in safe mode. I am not doing any action and after the "prompt screen" is displayer, the computer is rebooting.

Here is my Deckard's System Scanner log. I have also attached the extra.txt file.

Thanks a lot for your help.

Deckard's System Scanner v20071014.68
Run by julien on 2008-05-25 17:32:24
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 3 Restore Point(s) --
3: 2008-05-25 15:32:35 UTC - RP3 - Deckard's System Scanner Restore Point
2: 2008-05-25 12:58:53 UTC - RP2 - ComboFix created restore point
1: 2008-05-25 12:58:32 UTC - RP1 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.



-- HijackThis (run as julien.exe) ----------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:34:15, on 25/05/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\l... Read more

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Answer Match 65.94%

I have a malware virus that will not go and does not show up when I run Norton 360 or Hitman Pro. Want to go into safe mode with network so I can run run Norton Power Cleaner.  I can start in safe mode but NOT network. A message saying sign in with different account ... this also does not work. Any suggestions. The virus is S3-ap-northeast-1.amazonaws.com. Any help would be most appreciated.   

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Answer Match 65.94%

Greetings kind souls,

As you can probably glean from the title of this post, this computer has been infected with Rootkit TDSS. This is the last in a series of infections that have been coming up since a week back when a Fake Trojan Alert appeared. I have AVG, Spyware Doctor, Mbam, and SuperAntiSpyware. After these viruses are located and removed, it is only a matter of days until a new one is found. Since my understanding of these things is limited, I can only imagine that somewhere in the hard drive, one of these applications has a 'foothold' beyond the reach of the scanners. So if anyone can tell me how I can get rid of this for good, I would be very grateful.

Other symptoms:

1) When computer boots, error message:

RUN DLL
Error loading C:\WINDOWS\aqobuzix.dll
The module could not be found

2) Not possible to start computer in safe mode

3) Computer will not shut down

A:First Trojan, now Rootkit. Won't reboot in Safe Mode...

Anyone able to help?

4 more replies
Answer Match 65.94%

I am working on an XP Prof desktop and when I turn it on it goes to the login and a little further and then single beeps and starts the boot again. I can boot in safe mode fine. I stopped the auto reboot in boot failure and got the error and blue screen "PAGE_FAULT_IN_NONPAGED_AREA" on the next bootup. I have run scans and cleaned up some adware with malware bytes...What should I look for now? Thanks

A:Continuous reboot in XP but safe mode does fine

That would typically indicate a hardware issue. If there are multiple sticks of RAM present, try only one at a time. You may also want to try a different video card if possible, or test the current video card in another system.

13 more replies
Answer Match 65.94%

I am working on an XP Prof desktop and when I turn it on it goes to the login and a little further and then single beeps and starts the boot again. I can boot in safe mode fine. I stopped the auto reboot in boot failure and got the error and blue screen "PAGE_FAULT_IN_NONPAGED_AREA" on the next bootup. I have run scans and cleaned up some adware with malware bytes...What should I look for now? Thanks
 

A:Continuous reboot in XP but safe mode does fine

6 more replies
Answer Match 65.94%

Yeah, Gads! Before going further, I am running on PC2 of 2 computers (PC1 & PC2) to avoid confusion.

In short (from what I gather), when trying to make a win7 right click context safe mode option (with registry change) on my desktop, this caused & I wound up with a perpetual reboot into safe mode.

To start, Any ideas on why this can happen & hopeful quicker fix (like maybe registry repair/regression)?

Thanks Guys, James

A:Only safe mode opens on reboot or startup

In safe mode if you open msconfig.exe what does the boot tab show, is the safe boot box checked where mine is not? if it is uncheck it and and then hit apply, ok, and reboot.

1 more replies
Answer Match 65.94%

This is a new one on me. When I boot up the system, it starts to boot, but then goes into safe mode. If I don't do anything, it cycles in and out of safe mode. If I start in safe mode and try system restore, it restores the sys, but continues with boot up problems. I never get back into windows desktop. It continues to go in and out of safe mode. Any suggestions?
 

A:Boots 1/2 then off, reboot 1/2 then off then safe mode cycling on/off

6 more replies
Answer Match 65.94%

I am currently caught in a Safe Mode reboot loop. This happened after I opted to enter Safe Mode via MSconfig (checked /Safeboot box in BOOT.INI tab). I am unable to boot through any mode, safe, normal, command, etc.

I do have Recovery Console installed already but I attempt to use it, I get the "UNMPOUNTABLE_BOOT_VOLUME" error on blue screen.

I do not have a Windows XP CD so last night I successfully booted with Knoppix but cannot access the Boot.ini. I believe this is due to the encryption software (Encryption Plus Hard Disk by GuardianEdge) that came with the laptop. Before this happened, During the boot process I would get the Encryption login screen before Windows XP starts. Without that step, I cannot access any files.

My question is this: Is there any way to reach encryption login while booted via Knoppix?

I am completely locked out of my laptop. I appreciate any help you can offer.

Thanks,
N

A:Safe Mode reboot loop nightmare - Pls help!

At the very bottom of the page in this tutorial will tell you what you have to do:http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

16 more replies
Answer Match 65.94%

Hi I had Uverse (new ISP) installed, and 5 mins after the tech left my screen went blank, and i've not been able to log back into the computer.

I've had a multitude of error messages, the first being: \winnt\system32\config\system is corrupted. Also the blue screen of death. I can't get it to start up in safe mode, and it when i ask it to start up in last good config the screen just goes black and the pc appears to just lock up.

The last codes I got frm the BSOD were as follows:

0xC0000005 0x80849902 0xF8988D48 0x00000000

I've also tried using the XP OS disk, and when i choose R i get the blue screen of death.

Sometimes it doesn't start up at all and i can't even get it to respond to PF8.

Any other suggestions? Appreciate any help!

by the way, the tech came back and said that no drivers were added, and I have also disconnected the new modem and my external hard drive but it didn't help
 

A:PC will not reboot, safe mode doesnt work

7 more replies
Answer Match 65.94%

Ok so I returned home the other day after shutting my computer down for the first time in a couple weeks. I turned it on it got to the Windows log on and shut down and constantly reboots over and over.

I tried chkdsk /r I couldnt get /f to work by itself

Last know configure didnt work

I foolishly tried this LINK Then I read in another forum that it could be a bad driver. I do recall when I was able to get in safe mode an error for my printer came up so I want to get in safe mode and try to uninstall it. but now safe mode won't work

and after doing that part in the link its says I have 2 O/s to choose from???

Im reall frustrated please help
 

A:Computer stuck in Reboot/No Safe Mode

I think you are going to have to reformatt you do not say what your operating system is, if it is xp I would do a low level format using killdisk it can be got free from here http://www.killdisk.com/ and (I hope you have it) I would insert the xp disk while booting up and reinstall the operating system.
 

2 more replies
Answer Match 65.94%

My system failed to start automatic repairs, so I decided to enter safe mode by pressing f8 in the blue screen and f4. However, it does nothing to my computer, it just reboots and no safe mode.

If you need more information I will be glad to provide.
Thanks

A:Windows 8 Safe Mode not Working on reboot.

Hello, and welcome to Eight Forums.

You might see if you may be able to use one of the other options in the tutorial below to boot to Safe Mode.

Safe Mode - Start Windows 8 in

In addition: Automatic Repair - Run in Windows 8

Hope this helps for now,
Shawn

8 more replies
Answer Match 65.94%

I have just put together my first computer: Windows 10, Intel i5 4460 Processor, XFX R9 380 Graphics Card, 8GB RAM DDR3, 120GB SSD and a 2TB HDD.

I thought I had managed to do everything correctly. However when trying to launch the Radeon Support app I received the error message: "No AMD Graphics Driver installed...." despite the fact that I had used the auto detect and install feature from AMDs website.

I then started following this guide (https://community.amd.com/thread/180667) to do a Clean Install of the AMD Graphics Drivers.

The issue I now have is that at the booting in safe mode stage I have no signal going to my monitor (have tried DCI and HDMI), and have tried this on two different monitors with the same issue.

I booted in safe mode using Windows+R and msconfig telling the system to start up in Safe Mode with Networking. I think I left it checked so it would always do this and as such am stuck in a loop of being unable to see anything when I start up the computer. Is there any way I can escape this?
 

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Answer Match 65.94%

Am I correct that there is a command line to reboot XP into safe mode?
 

A:Reboot into safe mode from command line

9 more replies
Answer Match 65.94%

I am working on an XP Prof desktop and when I turn it on it goes to the login and a little further and then single beeps and starts the boot again. I can boot in safe mode fine. I stopped the auto reboot in boot failure and got the error and blue screen "PAGE_FAULT_IN_NONPAGED_AREA" on the next bootup. I have run scans and cleaned up some adware with malware bytes...What should I look for now? Thanks

A:Continuous reboot except safe mode boots up

In Safe Mode, right click on the C drive in Explorer and go Properties > Tools > Check Now (under Error Checking). Check both boxes then click "Start Now". A message will pop up saying that Error Checking will run after you restart the computer. Restart the computer and Error Checking will run automatically after the restart. After it?s finished it will restart into Windows automatically.

1 more replies
Answer Match 65.94%

I was able to remove the antivermins but found that I could not boot into safe mode. Since contracting the antimermins, when I would restart my computer, my monitor turns off. It will turn back on once windows has loaded. If I try to go into safe mode and press F8, everything just stops. The computer is still on but does nothing and the monitor gets no signal. I have to do an illegal shut down and allow windows to boot before the monitor with get a signal. Any ideas?
 

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Answer Match 65.94%

Am running Windows Vista Home Premium. Windows reports an error, sends data to a data dump and shuts down. Reboots in Safe Mode. Cannot find the error (don?t know what I?m looking for exactly) but did find info related to http://schemas.microsoft.com/win/2002/08/events/event - presumably related to an automatic update (?) that appears repeatedly at about the time of system crashes. System has been shutting down and/or failing to return from sleep for about a week. When returning from sleep, computer is running but monitor is blank and usually when I reboot computer starts in safe mode. Searching today I found info about the minidump file and located it but could not open the file. There are numerous options to fix the problem with DMP file extension but that problem seems extraneous to the problem with system shut down and rebooting in safe mode, except I think someone may want to look at the dump file. Don?t want to add to my problems by downloading additional software/fixes I don?t know anything about until I resolve this issue.Most recent activity was a virus picked up off server at work on my flash drive. My computer caught the virus in Vista and on my laptop I found two more files (XP). After that I downloaded and ran ComboFix. Perhaps did the two (quarantined virus/worm and ran ComboFix) too close together as that has caused the incidents to run together and I cannot differentiate between them. I tired to use system restore but it fails. I found the ComboFix while rese... Read more

A:system crash/reboot in safe mode

I followed recommendations to other users and ran the MBAM fix for malware. My results on PC (Vista) produced 18 problems, all fixed. On my laptop (XP) there were close to 350 problems, all fixed.The problem, my original one, with the monitor failing to recover after Sleep, was not solved. So I went back to search for more. I think I have found the solution.At cnet I found the following solution which appears to have resolved my issue.FYI - I recall an update recently that contained verbiage similar to what I see in my Monitor Display/adapter file.The solution for Vista Home Premium 32Bit:Go to power options. You will be changing the setting for each of the three types of power plans individually. For each, click on "change advanced power settings"Find Multimedia SettingsIn drop down un "when sharing media option" select "allow the computer to sleep" .All power plans should be changed to this setting.Very simple. I have put my computer to sleep several times and it reboots fine and the monitor comes on fine. I have not done a long term sleep yet but hopefully that won't be a factor.Cnet link: http://forums.cnet.com/5208-12546_102-0.html?threadID=185067

1 more replies
Answer Match 65.94%

A couple days ago my laptop, a 7 year old Compaq Presario X1030US, running WinXP, began restarting itself after about 1 to 2 minutes. It booted up normally and I could browse & check email as normal but after a couple minutes it would restart/reboot. Then I could browse & work for another 2 minutes. Restarted in Safe Mode and problem goes away (until I go back to regular mode). Here is my HJT log:Logfile created: 2/9/2011 14:34:05Ad-Aware version: 9.0.2Extended engine: 3Extended engine version: 3.1.2770User performing scan: Phillip*********************** Definitions database information ***********************Lavasoft definition file: 150.270Genotype definition file version: UnknownExtended engine definition file: 8364.0******************************** Scan results: *********************************Scan profile name: Smart Scan (ID: smart)Objects scanned: 29059Objects detected: 75Type Detected==========================Processes.......: 0Registry entries: 0Hostfile entries: 0Files...........: 0Folders.........: 0LSPs............: 0Cookies.........: 72Browser hijacks.: 0MRU objects.....: 0Uncategorized...: 3Removed items:Description: http://www.infospace.com/info/people.htm Family Name: Possible Browser Hijack attempt Engine: 1 Clean status: Success Item ID: 0 Family ID: 538Description: http://www.infospace.com/_1_4NH4UK702CMT5H4__info/wp/index.htm?ver=25809 Family Name: Possible Browser Hijack attempt Engine: 1 Clean s... Read more

A:Possible malware--continuous reboot--OK in Safe Mode

I started a thread at 7:44PM yesterday, for this problem, but I didn't include the requested files. I'm sorry about that. I reread the instructions and hopefully will include the correct files this time. You can look at that thread for extra, possibly helpful, info. Close it when you wish.I can log in and work/read email, etc, for a minute or two then sys. reboots/restarts. This started last week when I took the laptop (Compaq Presario running WinXP) with me on vacation. I can work forever in Safe Mode.Thanks,Phil
 ark.txt   959bytes
  5 downloadsDDS log:DDS (Ver_10-12-12.02) - NTFSx86 NETWORK Run by Phillip at 19:19:45.26 on Wed 02/09/2011Internet Explorer: 8.0.6001.18702Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2047.1431 [GMT -10:00]AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}AV: AntiVir Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Lavasoft\Ad-Aware\AAWTray.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\WINDOWS\system32\NOTEPAD.EXEC:\WINDOW... Read more

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Answer Match 65.94%

Here's the problem. Without installing as a service, how can I get the compiled script to run automatically when the machine reboots into safe mode with command prompt? Which startup locations does safe mode with command prompt allow to run?
I know, it's probably pretty simple. But, I'm a bit sick of googling.

This is for a anti-virus/anti-spyware/anti-malware tool/macro/script I'm creating.

This is the general idea and flowchart, the order may change a bit: The main script will be compiled as a exe.

1: Write to the registry to make the next boot safe mode:

Code:

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Shell"="Cmd.exe"

3. Shutdown and reboot using the cmd: SHUTDOWN -r -t 01
To allow command prompt only.

4. Start the windows installer service: using SafeMSI

5. Autorun a script which will mirror scripts from a ftp site using wget for windows into a temp directory. The tool will then create a txt file of the newly moved script files using the command dir > dir.txt , This it will use to create a chain of scripts/macros to run one after another, The scripts will use a command line bittorent client, and wget for windows to download other tools. Then the scripts will automate the installers, grab updates, and scan with them.
6. The tool will add a entry to the run-once registry key to start the last part of the tool when the machine reboots.

7. The tool will then add to the registry t... Read more

A:Run program automatically upon safe mode reboot

Got it.

The answer was to use a freeware application to set the compiled script as a service, then using regmon find the keys that changed and create a reg file to enter the specific info into the registry under the HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot subkeys. The interesting thing is that I can use one reg script to remove the keys and then rewrite them with another, that way I delete any virus that will run as a service at safe mode, I fix safe boot if a virus has deleted those keys, I get my auto-run protection in safe mode, and I may be able to prevent some root kits from activating so it's easier to detect and remove them.

The necessary info was found here: http://didierstevens.wordpress.com/2007/03/26/playing-with-safe-mode/
 

2 more replies
Answer Match 65.94%

Hi guys. Really hoping someone can help me out here.

The BSOD I'm getting is telling me...

Page Fault in Non Paged Area; win32k.sys

I have tried starting in Safe Mode but that blue screens also after the win7 logo.

A few reboots prior to the BSOD suddenly starting, I installed a piece of software - plugin for a video editor. But system did reboot just fine the first few times after that. Also, not sure if this is related, but I noticed my system making a weird noise earlier. I have SSDs, so I'm not sure where the sound was coming from. Do SSDs make weird noises?

Apologies if I've not provided the right info - new to this troubleshooting thing.

Any and all help would be greatly appreciated.

A:BSOD after reboot - can't get into Windows even in safe mode

Welcome to Seven Forums, I will try to help with your issue. The first thing to try is to restore your system to a previous point in time to before you installed the plugin you described in your post. this will tell you how. You will probably need to try option 2. System Recovery Options

If that does not work, try running Startup repair. Startup Repair . You may need to run it 3 separate times with attempted reboots between each time.

To answer your question, SSDs do not make any noise. You should not be able to hear any noise at all from them.

Try these options, if they work please run Blue Screen of Death (BSOD) Posting Instructions and upload the zip file here. This will tell you how to do that or upload most files here. Screenshots and Files - Upload and Post in Seven Forums. Most screenshots are better using the Snipping Tool which is a part of Windows. This will tell you how to use it. How to Use the Snipping Tool in Vista but, if you have problems, using paint will work fine Screenshot with Paint

Please let us know how these work for you. Hopefully we can get you up and running again soon.

9 more replies
Answer Match 65.1%

Dear all,

I guess I got myself burned this time so I'm hoping to see if anyone can help cause I have been reading around and all the stuff I tried doesn't seem to work.

Just for the FYI, I'm using a Asus N82JQ laptop on windows 7.

Essentially I tried to do a fresh install on Windows 7, and I followed the recommended procedures to allow Windows to update the drivers automatically. After that, my system just goes into a Reboot-loop and there isn't anything I can do about it because essentially here is what happens.

1. Asus Logo flashes as per normal

2. Black screen with a load bar shows that Windows is loading files

3. Normal Windows logo shows that it's starting Windows

4. Boots into a wallpaper and the mouse which the cursor moves but there are no icons and it reboots

The issue won't be that bad if I could access safe mode but it reboots as well. I doubt it is malware as it instantly reboots at that same moment

Is anyone able to advise??

A:Windows 7 Goes into Reboot Loop and Safe Mode doesn't help

Put the Windows 7 Disk into the computer and change the computer boot mode to the CD drive. In the Windows 7 Disk you can do a Repair/Recovery which should fix the problem.

4 more replies
Answer Match 65.1%

Hi,

I turn the power on and I get taken to the Safe mode boot screen.

Firstly it say to install a windows instalation disk and follw on screen intructions.

then says boot in safe mode, safe mode with compt promt, sm with networking, last know good configuration, windows normally.......

I have no Windows Instalation Disk, All the options take me to the Windows Corporation with the green bar going across and doesnt do anyhting, stays on that.

I cannot seem to fix this please help.

A:Windows Vista Reboot Safe Mode NOT WORKING

Don't you have any Vista reecovery discs either !
If not download them from this link http://neosmart.net/blog/2008/downlo...recovery-disc/ following all the instructions and then reboot with it !

Hope this helps you out !

P.S don't worry about the link saying x64 just when you get to the linked page scroll down you have a choice for your system !

2 more replies
Answer Match 65.1%

Hello,
I hope someone can please help me. I got the rogue antivirus SmartSecurity virus the other day and tried to remove it with Malware Antibytes & spybot search and destroy but it still wouldn't remove it.. tried this twice and still nothing. then today I while trying to reboot after trying Malware Antibytes the system froze and i turned off the PC but when i turned it back on I got a blue screen - and keep getting it.. I cannot reboot in safe mode or The last known configuration that worked Successfully" and am getting the following error code Ox000000624(Ox00190203, Ox827CD390, OxC0000102, Ox0000000) it's saying unistall antivirus or defragmentor and to run CHKDSK /F but i can't get past the blue screen in any mode to do any of this.
The computer make is a Dell 4550. SP3. I don't have the original xp disc that came with the pc... I'm at my wits end - have a lot of photos on the pc and afraid i'll lose everything.. please help as i know nothing about computers and need a walk through step by step if this can be fixed.

Thanks in advance for any help.

A:Blue Screen - Windows XP Cannot reboot in safe mode

Do you have access to another computer, and if so is it a Desktop?

26 more replies
Answer Match 65.1%

Hi all, my name is Greg, several years back I had a problem and it was cleared up here(thanks again) and now I am having problems again.
 
I have a Dell Inspiron 1525 laptop with XP home sp3. I started having problems when it started rebooting continuosly even prior to logging in. I was able to boot into safe mode but w/o networking (all my devices in the device manager are gone(as in there is nothing there) so also all my networking connections are missing as well)).
I ran the latest Dr. webb with no results and also ran malware bytes numerous times and it keeps finding problems so I fix them, reboot and run again.
I have tried starting windows to last known good startup and that does nothing but reboot and while in safe mode I am unable to revert to an earlier time as it says unavailable.
 
I tried running windows recovery console but it failed and is no longer an option as it is missing now.
 
I am running chkdsk now

A:Unable to boot(auto reboot)except in safe mode

Ok chkdsk came back clear rebooted automatically the rebooted into blue screen saying unmountable_boot_volume followed by a string of nubers OXOOOOOOED(OX8B953108, OXCOOOOOO6, OXOOOOOOOO, OXOOOOOOOO
 
Also each attempt to reboot in safe mode results in a blue screen saying the same thing with a diffferent string of numbers and letters.
I did get into the bios and run the scans there and they all came back clean.
 
GC

8 more replies
Answer Match 65.1%

Hi all. I've read the threads here about how to remove Trojan SPM/LX and have downloaded Smitfraud, but when I tried to restart my computer in Safe mode, I got a little blue screen of not great stuff saying that it couldn't boot in safe mode and an error number. It boots in normal mode without any poblems. Here's my hijack this log, hopefully someone can help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 02:43:08, on 8/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\CSHelper.exe
C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
C:\Program Files\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\WLTRAY.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\r... Read more

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Answer Match 65.1%

My computer is experiencing the same problem. Persistant Lop.as Trojan detected by the AVG software. How can I manually remove a Lop virus? I don't want to download a Lop remover because that requires turning off the anti-malware products, and every time I do that my computer gets inundated with large amouts of Rootkits, Trojans, Viruses etc... Also I can't start my computer in safe mode any more, the CD/DVD rom drive is no longer accessible, and the sfc dll's have been deleted so system file restoration has been compromised as well. Feels like I'm getting boxed into a corner. Is my only option left to reformat?
 

A:Persistant Lop.AS Trojan, Safe Mode reboot not working.

16 more replies
Answer Match 65.1%

I am in desperate need of assistance. My wifes computer (self built AMD Athlon 64 machine running Windows XP Pro) started rebooting randomly to a BSOD. I got it to boot into safe mode and ran McAfee Virus, Spybot S&D, and Adaware. Aside from the usual garbage I found what I think is a trojan that couldnt be deleted. One of the programs mentioned a win32.agent.pz (C:\\windows\system32\wsnpoem). I was going to just do a clean install to fix the problem but when I tried to do that my hard drives did not show up as available to select. When I hit the arrow keys the system crashed to the BSOD again saying *STOP: 0X0000008E (0XC0000005, 0X8081A799, 0XF739A778, 0X00000000). Now the computer will no longer boot into safe mode, it just continues to crash with BSOD. I have ran Memtest on both modules and received no errors after 12 passes. Is there a way to get a hijack this log without booting into XP? Any assistance is appreciated since I am running out of things to try and as a wise man once said, "if she aint happy, nobody's happy"...

A:BSOD reboot, cannot boot safe mode, possible Trojan

Do I need more information or does the silence mean that I am just screwed?

1 more replies
Answer Match 65.1%

Hi Guys!

This is my situation. I have actually tried to find the solution on every forums but no success so I decided to open a topic here in Bleeping as I believe that yu guys can help me out. I have windows 7 home premium 32 bit dell laptop. Lately, it takes more than 10 minutes before it boots before the windows logo appears). From there the computer works normally. I got a suggestion to check for malwares or viruses so that is what I did. I started by going to msconfig and edited the boot options to start automatically to safe mode with networking, then rebooted my system. After booting, it loaded up the initial screen of safe mode, but then it restarted by itself. I am now stuck on this reboot loop going into safe mode, it won't even let me go back to normal mode. I went to startup repair, but it didn't find anything, so had to reboot again onto the same situation. I have searched for possible answers, and the best that I could get was to remove the safeboot options and go back to normal mode. The syntax to type was bcdedit /deletevalue {default} safeboot but it didn't work, same with bcdedit /deletevalue safeboot. I am getting this :

An error occured while attempting to delete the specified data element. Element not found

Please help me out on this one. Thanks in advance!

A:Windows 7 boot to safe mode reboot loop

When in safe mode with networking dowload Visual BCD Editor and install.Start it. Select your Windows 7 loader in tree view.On right tab you will get all elements listed - select "SafeBoot" element, click on delete and confirm.Alternatively in with bcdedit:bcdedit /deletevalue {GUID} safebootwhere {GUID} is Windows 7 loader GUID - get GUID usingbcdedit /v and find it in the printout.

7 more replies
Answer Match 65.1%

im trying to remove aurare.exe from my computer, which i suspect to be trojan; however, when i press F8 after loading the BIOS, and try to load safe mode, a black screen comes up telling me windows has experienced an error when trying to load up safe mode.

A:can a trojan interfere with the reboot of a computer in safe mode?

aurora , aka nail.exe is a spyware and i ve seen it generating pop ups even in safe mode. so answer to your question is yes it is possible. get a hjt log and post it under hjt log forum here. Analysts would give you fixes. I can refer you a removal tool for aurora but i bet it is not the only one in your system. So healthiest way is to work with the analysts.

1 more replies
Answer Match 65.1%

I am trying to repair a friends Dell Inspiron One 2320, Intel i5-2400,  6GB RAM, and Win7 HP. It was running a little slow, so another friend of hers suggested she run some utility (the name of which she no longer remembers) which found some malware, she says. So she followed the software's instructions to Obliterate the malware found. After which the computer no longer boots in any mode. When I try a System Recovery - Startup Repair or System Restore, I receive an 0x800700b7 error much the same as another poster on this forum. I have followed the instructions given to repair that computer and have used the Farbar Recovery Scan Tool to scan the system and create a FRST.txt file of the scan. At this point I don't know what to do with this file to get it analysed by some one on this forum, so I am attaching it and hoping that someone will help me out.
Thanks.

A:Cannot reboot, start safe mode, or system restore

Hello Phans I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", t... Read more

3 more replies
Answer Match 65.1%

On starting machine today, detaults to dos screen which offers safe mode,, safe mode w/ networking, safe mode w/ command prompt, last known configuration and start windows normally.

I've tried all options without success.

On clicking safe mode, I get a reading multi(0), disk (0), rddisk (0), partition (1).

How to get PC back to normal?

Tks
 

A:Solved: Unable to get past Safe Mode on reboot

Are there any other specific error messages that you see on screen during any of your safe mode menu boot attempts ? I did find this Microsoft article here which may help; http://support.microsoft.com/kb/330184/en-us It shows steps to re-build the boot file called; boot.ini which in XP is used by the NTLDR other main boot file.
 

2 more replies
Answer Match 65.1%

Hey guys I've been playing ms private servers for a pong time now and on one of my routine malwarebytes scans I suddenly got about 9 or 10 hits and after the scan was done mbam needed me to reboot to kill the last 3 and now I get a blue screen no matter what way I boot up whether it's in safe mode regular or any other way. I get a "stop: 0x00000024 (0x001902 FE; 0xF78c2484, 0xF78c2180, 0x8A71E889)" as the tech info on the blue screen page I have the ability to do a clean sweep but I was wondering if there was any way to get around having to do that oh and I don't have a floppy drive so I can't use bot discs

A:Malwarebytes needed me to reboot and now I can't even start in safe mode

STOP 24 errors are bad, see 24, left side, http://www.aumha.org/a/stop.htm.At the least, it'a a corrupt file which is the problem...at the worst your NTFS file system may be severely damaged, rendering it useless (which renders your XP useless).I suggest trying to run the chkdsk /r command, as suggested. You will run it from the XP Recovery Console.How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/ How to use CHKDSK in the XP Recovery Console - http://pirules3.14.googlepages.com/recovery_console_chkdsk Louis

1 more replies
Answer Match 65.1%

I had a problem with windows xp rebooting after everytime during the loading screen. I tried doing chkdsk /k with no use and then I tried to repair the installation.
Now i can't finish the setup and can't access safe mode because it says. Windows XP setup can't run in safe mode...

Is there anything I can do?
 

A:Windows XP reboot loop and can't access safe mode

I'm not sure if this will help but I get this error on the blue screen after the computer shuts down after the loading screen.

0x0000007E (0x0000005, 0xf7817132, 0f79fb1b8, 0xf79faeb4)
 

1 more replies
Answer Match 64.68%

Please forgive me if this has already been answered. I am at work and it is difficult for me to look thru the topics. This is my problem:I get the blue screen with the following error codes:0xC0000005, 0x8052E559, 0xBA4C66B4, oxBA4C63B0After I restart my computer, it will not allow me to get into Windows, and it wil not allow me to use safe mode to fix the issue. Would someone be so kind into assisting me or direct me to a link to the topic that helps fix this issue?

A:Blue Screen - Unable to Reboot into Windows or Safe Mode

Did anything happen before you started to get the Blue Screens? Any virus problems?

4 more replies
Answer Match 64.68%

My brother's 2 years old Asus Eee PC 1000HD, which runs on Windows 7, crashed one day ago after a Windows 7 update (sadly, he doesn't remember which update it was ). When reboot it goes to "Windows Boot Manager" with the ff message:

"Windows has encountered a problem communicating with a device connected to your computer.
This error can be caused by unplugging a removable storage device such as an external USB drive....

File: \Boot\BCD
Status: 0xc00000e9
Info: An unexpected I/O error has occurred. "
I detached everything that is connected to his notebook and restarted it, but I got the same error.

I tried to enter Safe Mode by pressing F8 during start-up, but nothing happened; it won't enter safe mode. I tried pressing other keys, but the only key that works is F2, which enters the BIOS SETUP UTILITY.

Another problem is that the notebook only came with "Eee PC Supprt DVD Rev.1.0" CD that only runs in XP, so when I tried to run it when I restart his computer, it did not work. I don't have a Windows 7 recovery disk because we got his notebook on Ebay.

Is there any hope for his computer? Also I am a novice on computers, so please help. Thank you all in advance.

A:Windows 7 won't reboot (Error 0xc00000e9) and can't enter Safe Mode?

Run Startup Repair

1 more replies
Answer Match 64.68%

Have been trying to fix my dad's computer which has been having a series of Blue screen problems realated to BAD_POOL_CALLER.

Followed advice on Microsoft site and invoked Driver Verifier Manager and used Standard settings.

But system won't reboot at all. I can get into BIOS area but once it continues past that the wireless keyboard is disabled and therefore I can't select Safe Mode or Last working config mode. It continues into Windows XP and then crashes and reboots again.

Ideally I need to be able to make the wireless keyboard work so I can get into Safe Mode, or reset/uninvoke the Driver Verifier somehow at the BIOS stage.

Alternatively is a wired keyboard likely to work where wireless doesn't?

The system is running Windows XP Home edition and has been working fine apart from these annoying blue screen problems from time to time which I understand are most likely caused by a faulty or incompatible driver.

Help please!!!!!!!
 

A:Solved: Can't reboot as keyboard not functioning even to access safe mode

Alternatively is a wired keyboard likely to work where wireless doesn't?Click to expand...

Yes, it would be the first thing I would try at this point.

.
 

3 more replies
Answer Match 63.84%

For some reason, the computer I built a couple of years back has taken to doing an odd reboot loop.

It had been working fine, but now when I turn it on it POSTs as normal, starts to load Windows (7 Home Premium 64bit), but when it gets to the point where it would normally show the login screen it jumps to chkdsk. It goes through the tests, often saying it's fixing things, then restarts. After restarting, it does the same thing again, ad nauseum.

When it starts chkdsk is says 'press any key to skip/cancel', but pressing a key on the keyboard does nothing.

I've tried using the install disc to do a repair, but it doesn't make any difference.

I've run the samsung HDD test tools from the ultimate boot cd which have come back with no errors. I've also run memtest from a flash drive and left it running for over 100 hours. In that whole time it did give two errors, but I don't think that's responsible for causing the constant reboot loop. The worst I ever used to get was an occasional BSOD/reboot.

Someone suggested I try booting into safe mode and trying this - Check Disk - Reset

If I boot into safe mode, it takes as long as it would do to get to desktop/login, then immediately reboots without warning.

I noticed that when safe mode was loading, I got some graphical corruption across the top of the screen.



This led me to think that maybe it was a problem with my gpu (GTX460), so I unplugged it, reset the bios and loaded into safe mode with the onboard gfx i... Read more

A:Endless reboot loop / chkdsk. Safe mode fails to load.

We don't have you system specs that would tell us how many RAM modules you have installed.
I would tend to try to eliminate which module has the errors and run without that if I were you.
You might look at this:
Startup Repair Infinite Loop Recovery

9 more replies
Answer Match 63.84%

Hello everyone,

Recently my computer was infected with some malware. I used cCleaner, Ad-aware, spybot sd pro, and malwarebytes antimalware to get rid of it. after removing what i thought to be all of them, i found that i had also picked up the providefeed and thefeedwater browser redirect. i followed some steps from a reply to another poster who was having the same issue. i got super antispyware and modified the scan peramiters. i then ran msconfig and checked the safe mode box under boot.ini. I then found that my computer was unable to boot properly and after showing the windows xp logo and loading bar it would reboot again. I have already tried booting from disk by pressing f2 on startup and setting cd drive to first boot device. i have also tried taking out the coin sized battery that controols the date and saving of some settings for about 60 seconds. i would really rather not loose all my data on my hard drive as much of it is not replacable. My computer is a gateway desktop computer. my OS is windows xp media center edition.

thank you for your help and please reply.

A:Continuous reboot before windows xp loads, unable to enter safe mode.

i followed some steps from a reply to another poster who was having the same issue.You should not be following specific instructions provided to someone else. Those instructions were most likely given under the guidance of a trained staff helper to fix that particular member's problems, NOT YOURS after careful evaluation of the malware involved. Before taking any action, the helper must investigate the nature of the infection and then formulate a fix for the victim. Although your problem may be similar, the solution could be different based on the kind of hardware, software, system requirements, etc. and the presence of other malware. Using someone else's fix instructions could lead to disastrous problems with your operating system. i then ran msconfig and checked the safe mode box under boot.ini. I then found that my computer was unable to boot properlyUsing MSConfig to access (force) safe mode with the /Safe boot option when there is malware on your system could have disastrous results and render your computer unbootable. The Safeboot option modifies the Boot.ini file by adding the /safeboot:minimal argument to your operating systems startup line. Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot fully into safe mode or back to normal mode. When this occurs, you may be locked in a continuous reboot loop afterwards where you cannot get back to MSConfig and undo your selection until the /safeboot argument i... Read more

3 more replies
Answer Match 63.84%

Safemode works fine, freezes in seconds after a normal reboot. The online scanners caught some bugs, but the problem is still there. Help would be appreciated!

Logfile of HijackThis v1.99.1
Scan saved at 7:38:16 PM, on 7/8/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dsl
R3 - URLSearchHook: (no name) - {1C78AB3F-A857-482e-80C0-3A1E5238A565} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: Norton Internet Security 2006 - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2CDE1A7D-A478-4291-BF31-E1B4C16F92EB} - (no file)
O... Read more

A:Computer only works on safe mode, crashes in seconds during regular reboot

By the way, I'm running XP Professional Version 2002 with Service Pack 2. Let me know if you need any other information. Thanks!

8 more replies
Answer Match 63%

Hi everyone

I am having trouble with one of our laptops. I was running a few virus scans the other day as I realized it there was Google Redirections, fake virus security centers, and security center pop ups in the system tray. A fake virus center kept popping up as a program on the computer, and the internet would not work when this was open.

I tried to run more scans but nothing would open, no programs, no task manager, etc. in order to fix this. Nothing was working, so I shut off the computer. This was a big mistake as when I went to turn it on, it will not boot. It goes into an endless reboot state and flashes a blue screen for a second, not long enough for me to read, before it goes back into rebooting.

None of the safe mode options work, and Last Known Configuration option does not work, the computer just endlessly reboots and will not start up. I really need to get this fixed, as we purchased a warranty for the laptop, but they will not work at all.
I have tried everything and nothing seems to be working, the computer will just not boot up.

I burned an ISO of Puppy Linux after reading about this online and I could boot to that from the CD, from there I could see everything was still intact on my hard drive but it still will not boot windows. I thought about getting an external hard drive enclosure to take the stuff from that drive and put it onto another computer until I can get this fixed.

I am running out of things to try and hope someone can help. thank you.

A:Endless reboot, fake security warning, safe mode doesnt work

Could you please tell us what your OS is, main antivirus program , and exactly which scans you were running (have tried to run).That might give appropriate information to know what to suggest for you

16 more replies
Answer Match 63%

Hello,

I just wanted to say 'thank you' in advance for any recommendations that you can provide.

My computer was infected with the "Brave Security" spyware removal program last night. The small red icon with a white 'x' popped up in the right hand toolbar displaying a warning message, the Task Manager was disabled, the computer slowed down considerably, I had trouble connecting to the Internet and the desktop wallpaper changed to a black background with a"Your Computer is in Danger" warning in the lower right hand corner.

I didn't realize that this infection was an entire 'program' so I tried to fix it on my own (before I ran across this website). I managed to uninstall the "Brave Security" program from the Program files and I also ran the Microsoft Anti-spyware program which detected and removed some of the Trojans and spyware files.

Just to be safe, I did a search on the Internet and I found the following website: http://www.pchell.com/support/spyaxe.shtml. I followed the first recommendation to download the following programs on to my desktop, extracting and install them.
SmitRem by NoahdFear - Tool to remove Spyaxe, SpySheriff, PSGuard, WinHound, and other issues
Ewido Anti-Malware - Highly recommended anti-malware, anti-spyware program
HijackThis 1.99.1 - Essential tool for finding spyware, virus, trojan, and other problems
CCleaner - Free tool for removing temporary files, cookies, history, and... Read more

A:Brave Sentry - Spyware... Safe Mode reboot results in a blank screen

For an easier way to get to safe mode go to
http://www.snapfiles.com/get/bootsafe.html
dl bootsafe and install to your desktop.
Double click on the Bootsafe icon and you will see all the options tapping PF8 would give you.
 

2 more replies
Answer Match 63%

As the title says.
After system 'Repair' safe mode works 'BLACK' screen at normal reboot.

Win XP media edition sp 2 dell dimension e520

Could not boot up today "Windows\system32\config\system" file corrupted or missing.

Went for System "repair" --only problem I noticed was Dell restoration disc doesn't have SP2 -- Repair seemed to go ok, but at the end, the reboot got as far as the Windows Splash screen and then went Black-- no curser or mouse either -- nothing.

Several reboots --same thing.

Reboot to safe mode and --Voila -- I'm in --Took 30-40 seconds to get past the Black screen but I'm in.
Next reboot -was safe mode with Networking and here I am

All data and settings intact.

Yea !!

several mre tries to reboot normally result in a 'Black' screen.
Thought it may be video drivers but search for updated ones found nothing.
Is it possible that the 'Repair' took me back a step and the video drivers are to advanced for the system now -- so a roll back may work??


Am able to back up everything --
A reformat and fresh install not out of the question -- just hate to spend the time setting everything up again. Would very much rather repair what I have if possible.


Home all night and will be playing around with this -- all idea's greatly appreciated.

Bob

A:after system 'Repair' safe mode works 'BLACK' screen at normal reboot

Hi Zappafrank,

Since you are able to boot your computer into safe mode, back up your files ASAP just in case something else happens which can cause your files to be in-accessible. Boot the computer into the recovery console and try to fix the master boot record.

Hope everything works out well for you.

3 more replies
Answer Match 63%

I have tried every way to reboot safe mode out, but will not. Need help to help get Windows 7 to open, will not in safe mode.

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Answer Match 63%

Good Evening,

I need help please. My home PC was attacked by the vundo virus over the weekend. With the help of someone at geekstogo.com, it was deemed cleaned.

McAfee ran this morning on schedule. When I left it was at 90% with nothing detected. I returned after 3 hours, opened webmail to dump unwanted mail and clear spam folder. I exited webmail and attempted to open MS Outlook. McAfee asked if I wanted to allow a change to registry for Outlook and I responded to block change. I At the same time, I got error message that I did not have permission to open the application. That didn't seem right so I decided to run Malawarebytes(trying to run it at least once a day). McAfee asked if I wanted to allow Malawarebytes to run and I allowed it. While running Malawarebytes, McAfee displahyed that it had discovered and quarantined Artemis "something". Malawarebytes finished runnning but reported no detections.

I attempted to open Outlook again and received the same error message. I then restarted the computer using Start/Shutdown/Restart. Just as the system shutdown, I heard the Windows error sound again. When the system restarted, there was a black screen and the cursor. I then attempted to start in Safe Mode and now have safe mode with the black screen. I have tried Safe Mode in Command Line, Safe Mode with Last Known Good Configuration. None of these worked. I think this was virus related and now I can't get windows to boot at all.

We used combofix when... Read more

A:[SOLVED] Black Screen after reboot - Safe mode stops at driver agp440.sys

have not seen that in a long time

http://support.microsoft.com/default...b;en-us;324764

5 more replies
Answer Match 62.58%

Greetings!

I posted this on windows7forums as well but I thought I'd post it here too, since I need all the help I can get with this strange problem...

My posts on there from yesterday:

-------------------------------------------

I recently purchased Bulletstorm, and received it last night, installed it, played it, no problem. Untill I was playing for about 2 hours. The graphics got stuck, but the sound kept going. I did Ctrl-Alt-Del and click run taskmanager, it went to the desktop, and said Bulletstorm was still active. So I clicked on Bulletstorm again and it worked again. Then it happened again. This time Ctrl-Alt-Del did nothing, and the screen went black.

I waited a minute or two to see if anything would happen, but it didn't, so I tried to reboot the machine. It failed to boot, it got to the Windows start-up screen, then rebooted itself, same problem.

I tried to reboot it into safe mode and it got to safe mode. It gave a message that Windows 7 had encountered a blue screen (this is why I'm posting this all here), and it said it had recovered. So I thought 'ok, so that works', but a minute later safe mode crashed (it got stuck, nothing responded, not even the mouse).

I tried to reboot it again, but same problem as before.

(Before you ask, yes I've got the minimum requirements for Bulletstorm, by far.)

My specs:

Intel? Core? i7 870 Processor 2.93 GHz
6144 MB RAM
1 TB Harddrive
1024 MB nVidia GeForce GTX460
onboard soundcard
Windows? 7 Home Premium 64 bi... Read more

A:Played game - crash - reboot ; failed - safe mode crashes - boot fails

Hello Dennis,
Please visit this tutorial to fix startup errors---> Startup Repair
It may require at least 3 times to fix the problem.

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative: Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview

Do the followings...
- Boot into Safe Mode with Networking
- Uninstall the Display Drivers
- Use Driver Sweeper to sweep the traces of the driver Guru3D - Driver Sweeper
- Reboot into Normal Mode
- Install the latest version NVIDIA DRIVERS 266.58 WHQL

If problem persists, read... STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Regards...
Dean

Code:
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a7e0010, fffff88006f70028, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
**... Read more

9 more replies
Answer Match 60.48%

Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

A:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 59.64%

I have Wxp Pro on a Dell pc. I get no pop-ups, but programs are slow to open and slow to run. I can't start the pc in safe mode by using F2, F8, F12, etc. When those keys are used, the pc ignores it and starts normally.
When a browser window is open, I can open a site, can scroll thru the site, but can't click on any links or buttons. It acts as if it is just a graphic.
One strange thing, if I minimize the browser window, then maximize it again, I can then surf inside the site.

I have run Ccleaner and Ada-ware. I then ran Rkill, then SuperAnti-spyware and Malwarebytes. Running a full scan on both. SuperAnti found 53 items, quarantined all, but no help. Malware did not find any issues.
I've tried a system restore, but keep getting "can't restore system.......".

Any fast help is appreciated, this is for a school secretary's pc.
Phil

A:Am I infected? Can't start Wxp in safe mode

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C... Read more

9 more replies
Answer Match 59.64%

Browser keeps crashing and PC still very slow. I couldn't do anything unless I was in safe mode. Initially, the icons on desktop were almost completely gone. System is 7 Premium, 3 GB RAM, AMD processor. Thanks for getting me started on getting out of this nightmare.

A:Slow Infected PC; ran JRT and ADW from safe mode

Let's start with a scan using DDS. See if you can get into 'safe mode with networking' :

Download DDS from one of these links:
DDS.com

DDS.pifDisable any script blocking protection
Double click the dds icon to run the tool.
When done, DDS will open two (2) logs: DDS.txt
Attach.txt <--- will be minimized in the task tray

Save both reports to your desktop.
Include the contents of both logs in your next post.

The scan will instruct you to post Attach.txt as an attachment.

9 more replies
Answer Match 59.64%

I'm not able to use internet in regular mode of windows xp. If i restart in safe mode with network support I can access the internet.I have checked everything concerning driver issues etc. The ip is correctly assigned. I have done several scans wit MBAM, I've used registry cleaners, etc. It all started a couple weeks ago when the pc started working very slow. I did a disk cleanup, defragmented the harddisk, did registry cleans, scanned for viruses etc. It was a bit better but not too much. After a few days the internet stopped working on my pc.Is there any solution to fix this problem?Hereby the DDS.txt log:DDS (Ver_10-03-17.01) - NTFSx86 Run by Zjefne at 13:56:09,23 on vr 24/09/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.3.1252.31.1043.18.447.221 [GMT 2:00]AV: Panda Antivirus Pro 2010 *On-access scanning enabled* (Updated) {EEE2D94A-D4C1-421A-AB2C-2CE8FE51747A}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\Program Files\Panda Security\Panda Antivirus Pro 2010\TPSrv.exeC:\Program Files\Ahead\InCD\InCDsrv.exeC:\PROGRAM FILES\PANDA SECURITY\PANDA ANTIVIRUS PRO 2010\WebProxy.exesvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\A... Read more

A:Infected? No internet, just in safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

3 more replies
Answer Match 59.64%

Hi guys. I just joined this site and this is my first post. My desktop has been infected with Malware/Viruses and won't boot in any mode (safe, safe + networking, last good setting, or normal mode). The closest thing I get is when i go to safe mode and i get a total black screen with no start button or taskbar and on each of the four corners says "safe mode". However, I cannot do anything else on the screen. (Using laptop right now due to desktop being down)

After some research on the web I found that I could try the Avira Rescue CD and would hopefully remove the malware/virus. It's been almost a week but if memory suits me right, the virus was called Cleanup Antivirus. I also was experiencing google redirects. I have already finished most of the steps on the following Avira rescue cd instructions website:

http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

I am currently stuck on step 7 part 2&3. The reason for this is because in the command line, I type exactly what is instructed but the only thing it does is in the next line says:

"Devices" (text is in a neon greenish-blue font) (This is when i type in "ls /mnt")
When i type in " /mnt " it then says "/bin/ash: /mnt: Permission denied"

Not sure what to do because I have already restarted my computer and tried all modes including safe and normal but am still unable to get my normal computer settings.

I would get my log files with Hijack ... Read more

More replies
Answer Match 59.64%

I would be very grateful for some help sorting out a friend's PC please.

I've read the First Steps page but cannot carry out all of the suggested scans.

When I boot the PC normally, it works very slowly loading XP Home, then suddenly reboots itself before getting to the login screen. I discovered that it will run in Safe Mode with Networking and I'm using it now to create this thread!

I've run dds.scr and the scan result is pasted below. (Attach.txt is included here in a zipped file). When I try to run GMER nothing happens. The egg timer appears for a few seconds but nothing more. I have downloaded SPTDinst-v162-x86.exe. Executing this file results in a popup stating "No SPTD version was detected". The Uninstall button was greyed-out but the Install button looked inviting, so I clicked it and was prompted to re-start Windows. I restarted XP in Safe Mode and it appeared to load SPTD.sys.

Before looking at this forum I was going to attempt a Windows re-install and backed up My Documents onto a USB memory stick, which I then scanned with Avira on a another laptop. This revealed 16 music files, which had been downloaded with Limewire (I presume), all containing the same virus - EXP/ASF.GetCodec.Gen. I've uninstalled LimeWire now.

I have tried to install Avira AntiVir Personal (in Safe Mode) but, after extracting a load of files to a Temp folder, it gets part way through 'Preparing Installation...' then crashes(?).

I don't know what to try n... Read more

A:Infected PC only works in Safe mode - Help please

Please close this thread - I have wiped the system and re-installed XP. It seemed like the smartest thing to do...

1 more replies
Answer Match 59.64%

Hi, last fri I received an email via my yahoo account from UPS ( which I now now is not). I think this is a nasty virus has worms too.Avira scanned the file before I unzipped it, I did not get any warning, even though I had updated avira files before, then it went spirling downhill!!I had so many windows opening up, I immediately disconnected from the net then proceded to virus scan with Avira. At the end of the scan, it could not help as it was infected. I could not open the report, even though there were warnings.I tried Spybot scan which found a majority of problems which I allowed the fix. I did not think it wise to go on the net as I kept getting Internet Explorer pages opening up.All during this time I was getting Norton virus updates and warnings - I dont have nortons so ignored them and did not open any of the files. Just closed at the X them and made sure i was disconnected from net.After spybot cleaned up, I used ATF to clean my temp files and then turned off and re-started.Since then I can not log on to windows, even in safe mode and adminstrator. I tried and logging on a number of times in a variety of ways but it keeps logging me out. I am not getting past the log on page.I cannot seem to get into windows and think I must have messed up somewhere. I have my external drive plugged in and was about to back up my monthly documents but decided to reply to my emails before! Hence now cannot access anything. I have spent the weekend reading forums and page... Read more

A:infected with UPS virus. Cannot log on even in safe mode

I tried ... logging on a number of times in a variety of ways but it keeps logging me out. I am not getting past the log on page.I have spent the weekend reading forums and pages and pages of advise. I read this forum thread as well as thread: http://thinkinginpixels.com/quick-fixes/fi...onlog-off-loop/I really need my documents and cannot afford to loose them as there are files I need to send to my mortgage lender asap.mandyRe: LogOn/LogOff LoopGo ahead with the thinkinginpixels instructions: That is your best chance to get back in to Windows. It will take several hours to complete, and you should then be able to use Windows and retrieve the documents that you need. The instructions provide a series of logical steps that are relatively easy to follow and should lead to a positive result. Any problems, let us knowShould that fail (unlikely) we can help you get those documents by another means.Let us know how you are getting on.'Alien

81 more replies
Answer Match 59.64%

I have an infection in my DropBox.
I am hoping i disconnected before it got to my local box, but cannot tell because, I logged off/shutdown the system.
Windows 7, booting up, trying to go into Safe Mode, with networking.
As soon as it comes up, I try to log in (Still disconnected from the network, and it reboots the system.
Is this something new, or maybe unrelated?

A:Lucky Infected and No Safe Mode now?

Welcome to BC...
 
This is the second time this week that someone has posted not being able to boot into safe mode. Please
start a new topic in the Malware Removal forum and let the pros see if it is a new malware or just a coincidence.
 
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
If you cannot complete a step, then skip it and continue with the next.
In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
 
DO NOT bump your new topic. Wait for a response from one of the Team Members.

1 more replies
Answer Match 59.64%

I am trying to fix my father's desktop computer, which he seems to have sufficiently filled with Malware. I am having a very hard time dealing with this, and am hoping for some help. Here are some of the things I know so far: It is a Dell running XP. Currently, I cannot run task manager, either in normal or safe mode. I cannot install Hijack This, MalwareBytes, or any other program in an effort to remove anything. Some of the names I have run across are "AntiMalware Doctor", "Security Tool", as well as the "Microsoft Security Essentials Alert" (particularly when I try to run taskmgr or regedit in the normal mode). I have been able to access regedit when in Safe Mode with Command Prompt... That is as far as I have gotten. I found some junk that seems to be related, but each restart brings me the same "Microsoft Security Essentials Alert" when I reboot and try for the taskmanager. As I can't seem to run anything on the desktop, I am using my laptop to try to download any potentially useful programs and move them over with a jump drive, but nothing will load. Any thoughts or recommendations would be greatly appreciated!!!!!!!I was just able to run TDSS Killer in Safe Mode from the Command Prompt, which appeared to be successful. Here is the log... I hope I copied it in right, as it appears huge! TDSS rootkit removing tool 2.4.2.1 Sep 7 2010 14:43:442010/09/25 10:48:32.0734 ===============... Read more

A:Computer infected can't even run in Safe Mode!

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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Answer Match 59.64%

Hi, I had McAfee running and it found a trojan, so i removed it right? For some odd reason my PC restarted(blue screen of death, something about memory) Every time i try to boot normally it gives me the blue screen. so now im in safe mode typing this. I've done multiple full scans on Mcafee and it still says one or more errors could not be fixed because of an error. anyways it been like this all day. I just downloaded avast version 4.8 and currently scanning my system. Any suggestions of help? I'd rather not delete the entire contents of my hard drive and reinstall vista.

I tried downloading Malwarebytes but when i try to run it, it won't open.

Edit 1-avast! Virus Cleaner Tool - version 1.0.211 Ansi

Edit 2- Currently scanning with AVG 8.5 Free Trial Safe Mode

Edit-3 It seems that AVG has cleaned my computer right, i can now boot up normally and my mcafee says im secure.tt

Edit-4 Mcafee is on overload again, my computer got blue screen again. and i am currently scanning with mcafee.

Edit-5 Mcafee has been uninstalled by me and now running avg once more

A:Help, infected laptop, currently in safe mode.

Please help anyone?

10 more replies
Answer Match 59.64%

Microsoft did a scan in safe mode, but my computer is still running slow. i cant figure it out. i have one care as my anti virus, and malware bytes. i've ran both and nothing is showing up, any suggs would be greatly appreated.

thanks,
Lindaga35

A:am i still infected? scanned in safe mode already

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here

5 more replies
Answer Match 59.22%

Hello,

I'm using a spare computer to try and resolve an issue with my laptop.

Earlier I was using Firefox but Internet Explorer suddenly began to pop up. After a few tries using Task Master, I was able to shut off IE. But I wanted to search for any trojans or viruses and attempted to scan using Malwarebytes. This program shut down after a few seconds of scanning. When I attempted again, it said "Windows cannot access the specified device, path, or file."

I tried to run HijackThis in Safe Mode to try and get a log but got the exact same message as above about Windows not being able to access.

Any assistance would be GREATLY appreciated!
 

A:Badly Infected - Cannot Run HijackThis in Safe Mode

16 more replies
Answer Match 59.22%

Today, my laptop became infected with the FBI malware.  It has disable my ability to use Safe Mode in any way. 
 
Through reading on this site and Norton, I found initial instructions on downloading FARBAR Recovery Scan Tool.
 
I urgently need assistance.   Thanks.
 

A:Infected with FBI Virus - Safe Mode is not accessible

Hello anewbie1! Welcome to BleepingComputer Forums! My name is Georgi and and I will be helping you with your computer problems.Before we begin, please note the following:I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.The logs can take some time to research, so please be patient with me.Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.Instructions that I give are for your system only!Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Please perform all steps in the order received. If you can't understand something don't hesitate to ask.Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions. Please download Farbar Recovery Scan Tool and save it to a flash drive.Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Plug the flashdrive into the infected PC. If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.If you are using... Read more

3 more replies
Answer Match 59.22%

Hi,

Had Issues for a while with being directed to random sites while using google and random pop ups,

Had the Yellow shield pop up in the task bar telling me i had to restart the system, after restart the Colour of the font in Firefox had changed to black and was running slow and freezing, 3-4 minutes in and the system would freeze only relief being the restart button.

3/4 restarts down the line im here , after the Windows XP loading screen goes off the screen just stays black no welcome page

EDIT EXTRA: It seems the wpa.dbl fil was modified at the time of the attack

Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:40:42, on 15/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.micros... Read more

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Answer Match 59.22%

hi i'm new to the forum, and need some serious help. i clicked the wrong thing, and now i have some virus on my computer, here is what i have tired so far

1. I ran my virus software AVG, but when it starts scanning, it goes like 5 mins then just shuts down, the program still stays open but the scanning window just shuts without completing the scan

2. I ran Ad-ware, and it scans till it gets to the HKEY scan then locks up.

3. I made system recovery disks through the AVG software, but i can;t get the computer to boot of the disk, and i don;t know how to get it to work.

4. I tired restarting in safe mode, to run the virus programs again and the computer will not go into safe mode, it says there was an error and i must start it normally.

following systoms:
-when i start internet explorer it goes right to google, and types in "free porn" and searches out....(no idea why it does this)
-when i open up my documents, windows freezes and has an error then shuts down
-when i start the computer a toolbar pops up on the right side with ads for spyware, porn, insurance and other things.
-also some other things, i can;t really explain

now i been reading on here about HijackThis, so i downloaded that and got the log file. I also got Ewido, i ahevnt; ran a scan yet. i know a little about computers but i can't get anything to work or get this thing off. so here is the log file
------------------------
Logfile of HijackThis v1.99.1
Scan saved at 8:50:45 PM, on 12/... Read more

A:Infected and wont restart in safe mode

14 more replies
Answer Match 59.22%

Hi - I am running a win 7 OS and am infected with the FBI moneypack virus. It is not allowing me to enter either 'safe mode' or 'safe mode w/ networking' or 'safe mode with command prompt'.

When I log in to the computer using a different user I don't have this issue.

Can you please help?

A:FBI Moneypack Virus - Infected even in safe mode

Hi gsms123

I will be handling your log to help you get cleaned up. Please give me some time to do up a fix and I will get back to you as soon as possible.

White Warrior

23 more replies
Answer Match 59.22%

Hi all,

My computer started running verrrrrrrrrrrrry slowly two days ago. It's so slow that nothing is usable. I tried to do a system restore, but all restore points are gone before April 30. Restoring the April 30 restore point fails with an error.

Tried various spyware and rootkit removal software and nothing helps. Desperate...

Here's my HijackThis log:

Thanks! Bob

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:33:35 PM, on 5/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intuit\QuickBooks 2009\QBW32.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http... Read more

A:Computer infected? Only runs OK in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Check the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as... Read more

2 more replies
Answer Match 59.22%

I am visiting my kids and my ex-in laws got scammed by a FakeAV.  The person they talked to installed windows 8 and now it boots only to safe mode. 
 
Here are the Hijack This logs, DDS logs.
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 12:12:54 PM, on 8/29/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.17028)

Boot mode: Safe mode with network support
Running processes:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Users\Ron and Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\89NEVL99\HijackThis.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSear... Read more

A:Not exactly sure what computer is infected with but boots only to safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/546184 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Answer Match 59.22%

XP Pro SP3 machine boots fine normally but can not get past the driver loads in safe mode. It just starts over. Seems to stop at the MUP.sys line. I've copied in a different MUP.sys file but it didn't help.
Original problem is something is starting up about 9 instances of Windows Explorer in full screen on multiple advertising sites and hanging the PC for a while. Also get memory location errors popping up at regular intervals. Memory test is good and the sticks are now 4 days new but still get the errors that don't hang anything but the messages just reoccur.  
Ran Malwarebites and deleted old user profiles, temp files and got Windows updates current. Didn't see any odd programs installed or notice any crazy processes but haven't sorted each little one out yet. Have antivirus on it but not detecting anything.

A:XP Pro Infected boots OK but not booting into safe mode

Video card or internal?

2 more replies
Answer Match 59.22%

I've been in France the last 9 months studying and when I came back, my parents told me to look at their computer since it has been acting weird and they could only use it in safe mode. They had been using it without any virus protection it seems. So I dowloaded Super antiSpyware, MalwareBytes and Avast, and scanned the computer with each of them. Superanti spyware found about 1700 infections, malware bytes found 260 more, including koobface.worm, and avast found 4 viruses. I managed to be able to start the computer in normal mode but it freezes many times, so it is very ineffective to use it like that. I don't know what else is wrong with it as I've run out of knowledge of how to fix the problems. I managed to run DDS in normal mode, but was unable to run gmer, both in normal and safe mode. It said there was an unexpected error and it must close.Here is my dds log. Anything else you'd like me to do, just tell me.DDS (Ver_10-03-17.01) - NTFSx86 Run by David at 1:35:00.38 on Sun 06/06/2010Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.1.1033.18.1915.1146 [GMT -4:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLau... Read more

A:was infected with koobface.worm, must use safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens. Somethings to remember while we are working together.1.Please do not run any other tool untill instructed to do so!2.Please reply to this thread, do not start another!3.Please tell me about any problems that have occurred during the fix.4.Please tell me of any other symptoms you may be having as these can help also.5.Please try as much as possible not to run anything while executing a fix.If you follow these instructions, everything should go smoothly.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Gmer is the best but can be hard to get a log lets try this and see what we get.Scan With RKUnHookerPlease Download Rootkit Unhooker Save it to your desktop.Now double-click on RKUnhookerLE.exe to run it.Click the Report tab, then click Scan.Check (Tick) Drivers, Stealth, Files, Code Hooks. Uncheck the rest. then Click OK.Wait till the scanner has finished and then click File, Save Report.Save the report somewhere where you can find it. Click Close.Copy the entire contents of the report and paste it in a reply here.Note** you may get this warning it is ok, just ignore... Read more

3 more replies