Tech Problem Aggregator

Hi there , desperately need some assistance. I think I have the malware "zlob"or other. I have tried a few things posted on this sites forums and others. My computer seems to open apps very slow, Unable to update Adaware ,ran spybot search and destroy. Also unable to do a system restore. I've Included a Hijack this log .Any help would greatly be appreciated

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 14:25:49, on 12/28/08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\WINDOWS\ehome\ehSched.exe
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Common Files\AOL\1189806489\ee\AOLSoftware.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iolo\System Mechanic Professional\AntiVirus\ioloAV.exe
C:\Program Files\iolo\System Mechanic Professional\Personal Firewall\ioloFW.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\iolo\System Mechanic Professional\AntiVirus\iAVEmailScanner.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Common Files\Nero\Nero ProductInstaller 4\ipclog.exe
C:\Documents and Settings\David\Local Settings\Temp\nro.tmp\SetupX.exe
C:\WINDOWS\System32\msiexec.exe
C:\Program Files\Safari\Safari.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\System32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://r302.regserver.com/webreg?su...1001&ConnType=lan&Manuf=ScanSoft&Prod=Product
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AOL Toolbar Launcher - {7C554162-8CB7-45A4-B8F4-8EA1C75885F9} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: AOL Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1189806489\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [iolo AntiVirus] "C:\Program Files\iolo\System Mechanic Professional\AntiVirus\ioloAV.exe"
O4 - HKLM\..\Run: [iolo Personal Firewall] "C:\Program Files\iolo\System Mechanic Professional\Personal Firewall\ioloFW.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\RunOnce: [SpybotDeletingB4116] command /c del "C:\Documents and Settings\David\Application Data\AdwareAlert\Log\2007 Sep 15 - 06_46_59 PM_796.log"
O4 - HKUS\S-1-5-18\..\Run: [iLike] C:\Program Files\iLike\1.1.51\ilikesidebar.exe /checkforupdate (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [iLike] C:\Program Files\iLike\1.1.51\ilikesidebar.exe /checkforupdate (User 'Default user')
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 5.0\resources\en-us\local\search.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: AOL Toolbar - {3369AF0D-62E9-4bda-8103-B4C75499B578} - C:\Program Files\AOL\AOL Toolbar 5.0\aoltb.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll
O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll
O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll
O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll
O10 - Unknown file in Winsock LSP: c:\program files\iolo\common\firewall\ifw_xfilter.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\iavlsp.dll
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15030/CTSUEng.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15030/CTPID.cab
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - C:\Program Files\iolo\common\lib\ioloServiceManager.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe

--
End of file - 8566 bytes

More replies

I'm trying to download updates through Windows Update, it shows that I have 139 important updates, and 40 optional ones. I selected them and clicked the install button but it got stuck at "Downloading updates (0 kb total, 0% complete)". I cancelled and retried choosing only 24 important updates and the same happened. I tried the check for updates option but it also keeps checking forever.
I already ran the Microsoft Fix It tool, disabled my anti-virus and firewall, but nothing works.
I cannot install the SURT because it also keeps searching for updates.

I need to update so I can upgrade to Windows 10 - the setup also got stuck while checking for updates, so I was hoping that updating beforehand would do the trick.

Any suggestions on how to fix this problem are appreciated.

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My friends computer was very slow so I took a look at it. Installing and running malwarebytes + microsoft security essentials and it had hundreds of instances of worms, trojans etc.

And malwarebytes found: worm.KoobFace, trojan.BHO and some other trojans, rogue virusremover and some other stuff.

DDS log:
.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.19048
Run by Shuqin Xue at 19:58:26 on 2012-09-07
Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.46.1053.18.1013.260 [GMT 2:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
.
============== Running Processes ===============
.
C:\Windows\SYSTEM32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

Hello aberwyn,

Do you still require assistance?

5 more replies

I'm having an odd problem. When I goto the Windows Update site, it scans my computer for updates I require. After choosing from the list I want to download, I start the download process. However, I keep getting the message that download failed for each of the files I try to download.

I have no problem downloading from other sites. I have disabled my firewall to see if that was causing the issue, but it didn't help.

What version of XP are you running? (that is, which service pack do you have instaled?

8 more replies

Hi I'm a university student having a bit of trouble, for a project I have to install Windows 8.1 64 bit on several machines including updates.

As you can imagine updating each machine individually can be extremely time consuming. I was wondering if there's a way to manually download all the latest windows update files and put them in the Windows 8.1 ISO, so that once Windows is installed on the machine it will be up to date.

sorry if I haven't explained myself correctly

2 more replies

As the title says, I have problems with Windows Update. I tried some fixes like: Reset_Reregister_Windows_Update_Components, Reset_Windows_Update_History, MicrosoftFixit50362 (which is a Microsoft Installer Fixer that couldn't install PowerShell), MicrosoftFixit50202. But what I really need is installing .NET Framework 4. I tried forcing it to install, installing it step by step, but it couldn't go further than .NET Framework 3.5. I need that Framework, the other updates don't really matter. And the interesting thing is that my antivirus doesn't say that Windows is not up-to-date, which is not normal, in ESET Smart Security, if Windows is not up-to-date.
If specs matter:
6 GB RAM
AMD Athlon ll X4 750K
AMD Radeon R7 240 4GB GDDR3
Vista SP2

cbs.txt:
http://www.mediafire.com/view/jsoeje0nxt30g5u/cbs.txt

I don't know how to obtain CheckSUR.log.

A:Windows Update stuck at Checking for Updates and can't install Updates manually

Hi antoniu200:

Many other Vista users have reported that Windows Update seems to get stuck at "Checking for updates..." for long periods of time, and this problem dates back to the August 2015 Patch Tuesday updates - see my screenshots in ScousaJAY's thread windows update just seems to hang while checking in the VistaForums. This month's December 2015 Patch Tuesday updates required a full hour on my machine before it finished the  "Checking for updates..." phase and finally presented a list of available updates, so you might want to try running a manual Windows Update and leaving your computer alone for an hour or so to see if it eventually runs to completion.

You might also want to read Nikilet's recent thread Updates were not configured correctly in that same forum.  Some Vista users, including myself, received an error message this month stating "Updates were not configured correctly. Reverting changes. Please do not turn off your computer" when they tried to install the December 2015 Patch Tuesday updates.  Six updates for the Vista OS and one cumulative update for IE9 were marked as "Failed" on my machine after Windows forced an automatic rollback and re-boot of my machine.  I re-ran Windows Update today and all Important updates that failed yesterday eventually installed successfully ("Checking for updates..." still took about one hour and I declined one Recommended update KB3112148 for Vista and one Optional update KB3106614 for Silver... Read more

7 more replies

Hello,I received a popup McAfee security center message to reinstall McAfee, which is inlcuded with my Comcast subscription. I am unable to access the McAfee website through Google using IE. I also tried AVG and had a problem accessing the server to update the software. Below is the HJT log; attached are the logs created by DDS. Any help would be greatly appreciated!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 7:22:25 AM, on 5/17/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\McAfee\MBK\MBackMonitor.exeC:\PROGRA~1\AVG\AVG8\avgrsx.exeC:\PROGRA~1\AVG\AVG8\avgnsx.exeC:\PROGRA~1... Read more

2 more replies

I am on a internet satellite system that limits my downloads.   I can download all I want from 2:00 a.m. to 6:00 a.m.How can I set my windows 10 downloads to install manually?  And can I set them to download and install at a time thatI designate?

A:How do I control windows 10 updates to update manually inste...

It will depend on which version of Windows 10 you have. If it is a Windows Home version, there is nothing that you can do at the present time. It is automatic and you don't have a choice If it is a Windows 10 Pro version, then you can schedule the time of update installations and even defer the updates, as in all or none! Take a look at the following article at the How-to-Geek. It explains everything you need to know about  Windows Update(s) in Windows  10.http://www.howtogeek.com/223068/what-you-need-to-know-about-windows-update-on-windows-10/

1 more replies

I couldn't remember this login, so I created a new 1, hamluis said it's best to post on old account and he would try to link them or just delete the new 1, which is DumbBlonde1. Gringo assisted me last year during my ZeroAccess Rootkit Infection, and my PC ran like a charm after that until now.

But here are my current issues:

Randomly I get a rotary dial from the PC, usually that happens when the PC is in SLeep Mode and doesn't want to revive.

Malwarebytes no longer updates automatically and neither does MSE.

When trying to run Windows Update I receive a error message, trying to correct it I can not, because the BITS is missing. Although in MTB it does not show a BITS issue

Hamluis had me do thus far the following:

Ran MiniToolBox and Speccy results are posted below:

MiniToolBox by Farbar  Version:21-04-2013
Ran by Nikita BigBank (administrator) on 01-06-2013 at 22:58:50
Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/01/2013 10:54:28 PM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks Pro Plus 2011":
LicenseUtility::anonymous-namespace'::LicenseUtilityImp::getProductMode: Product mode not found

A:Missing BITS (can't run windows update and other updates only function manually)

44 more replies

Hi all,

I use Linux and CUPS to provide free and stable networking printing shares for our community centre. Its easy to connection windows xp clients to the linux printer server, windows 7 is a pain, I have a work around, but would like to make it more streamlined.

I can get some older printers that do not have official windows 7 drivers working by using windows update during the driver selection phase of the printer set-up procedure. And selecting a slightly different printer from the list of available windows update drivers.

While this method works, there is a delay of between 5-10 minutes after clicking the windows update button before the list of drivers appears.

I would like to know if its possible to do any of the following 2 ideas:

1. manually access these driver files on Microsoft website somewhere, and download them for latter use.

2. Find where windows 7 saves the downloaded driver files and package them some how so they can be re-distributed.

Quote: Originally Posted by Remush

Hi all,

I use Linux and CUPS to provide free and stable networking printing shares for our community centre. Its easy to connection windows xp clients to the linux printer server, windows 7 is a pain, I have a work around, but would like to make it more streamlined.

I can get some older printers that do not have official windows 7 drivers working by using windows update during the driver selection phase of the printer set-up procedure. And selecting a slightly different printer from the list of available windows update drivers.

While this method works, there is a delay of between 5-10 minutes after clicking the windows update button before the list of drivers appears.

I would like to know if its possible to do any of the following 2 ideas:

1. manually access these driver files on Microsoft website somewhere, and download them for latter use.

2. Find where windows 7 saves the downloaded driver files and package them some how so they can be re-distributed.

I don't think there is a way to do that I would recommend that you set up a domain and be the system administrator for all fo the Windows 7 pcs, so you can install all of the updates on all of the computers at the same time.

2 more replies

Hello there,This is my first post. I believe I have a virus issue - Win32/Alureon.A exists on my PC. I understand that this may be responsible for the re-direction issues I am experiencing when using Google. What happens is that I select a particular website from the returned Google search list and Google redirects me to another website.In trying to fix this I went to windows update to make sure I was up to date. I was unable to manually execute Windows Update. Then I realised that I had not been getting the relevant updates.I then activated Windows Defender. I had it turned off as I use the AVG Anti Virus software protection (free version). I then did a scan using a Microsoft product "something scanner" which took hours to run. It did identify the presence of Virus:Win32/Alureon.A . When I looked this up I could see it was related to my "re-direction issues" with Google.I am unable to get the Windows update to work properly. The windows system advised me that some infected files, as a result of the Virus:Win32/Alureon.A, could not be fixed.As a result of my inability to fix the problems, I went searching for answers on various web forums. I noticed on "Bleeping Computer"a number of users were experiencing the "re-direction issue" when using Google.So here I am hoping that you will be able to help me solve my PC problems.My operating system is Windows XP Home Edition SP3 and my browser is Internet Explorer Version 7.0.5730.13Kind Re... Read more

A:Virus:Win32/Alureon.A and Unable to manually execute Windows Update

49 more replies

I'm using Windows 7 x64 Ultimate SP1.

I want to manually check for updates, make Windows download them if there is any, but wouldn't install at that moment, instead make Windows install them next time I shut it down.

In Windows XP, it was easy. You just selected the option to download. And when you attempt to shut down Windows, it asked if you want to shut down normally, or you want to install updates while shutting down.

However, in Windows 7, I couldn't find a way to do this same behavior. Can you please tell me how to, if there is any way to do it?

in the right hand corner theres a search box,type in your windows version
then find the specific files you want\need
then save them wherever you want

Stop Windows Update in services first
then START WU again and check for updates

http://catalog.update.microsoft.com

or

3 more replies

Hi guys,

I've just put my Dell Studio back to factory settings after having it for two years and deciding to give it a rebirth. I maintain my laptop very well but always like to do a reset every so often.

The problem I'm having now is that the damn thing wont update from Windows Update. It will identify that there are 76 important or critical downloads, but hangs at 0% downloading.

I went to the MS catalogue and tried to download manually, but even though I had the updates selected in my basket, again, it just hung on 0%.

I've ran Kasperskys TDS, the Malicious Tool Removal MS thingy-ma-jig, ran an sfc check where it did note there were corrupt files but it couldn't fix them. The Fix It link to the MS Update Not Working thing found no problems either.

So, I'm scratching my head and going to do a restart and see what's going on.

Any help greatly appreciated as this is doing my nut in.

Cheers!

-Update

Interestingly, I've just reset and it's telling me the system had to be restarted to finish installing updates, but when you click on it for more info, there's no updates listed. Bloody liar.

Welcom to the forum
If you'r facing a problem in WU then use the tool provided by MS to resolve this problem:

If after that the problem persist and you say that you reset every so often, then consider to dowload your same version of your OS from:
http://www.mydigitallife.info/official-windows-7-sp1-iso-from-digital-river/

Good luck

3 more replies

Is that possible? If yes, please teach me.

8 more replies

I am unable to download *.xap files from store as Microsoft has changed the store layout. Previously. Before the Launch of Windows-phone 10, it worked for me.

A:Unable to download manually *.xap files from store. What should I do?

I'm not sure there's anything we can do anymore.

2 more replies

I have a limited wifi issue. Toshiba states update KB3114149 may solve the issue. I can't determine if this update was included when I upgraded to 10586/1511 as it is not listed in Update History.

More replies

I am having several problems with Vista, on an Acer Aspire 5100. First, when I turn it on, I receive a message "ATI External Event Utility EXE Module has stopped working" I have reinstalled all of my ATI drivers, still nothing, and cant I find any working solutions anywhere online.

The other problem is that I cant download any updates through Windows Update, with an error code "80246008". This points to a problem with the BITS service. This service refuses to start, with an error message "1068". All of its dependencies are working though, except COM+ Event System, which, when I force it to start, it stops again, saying it isn't needed. I have checked several Knowledge Base articles on this, and according to them, BITS should be working, I cant find a reason for it not to. All of these services I have set to automatically start, and restarted my computer, but they still don't start, or stay running.

I am posting these two problems in the same thread because they started at the same time, for apparently no reason. I think they are connected, but don't know how.

Any help is appreciated.

What are you running for Antivirus?
Windows update has issues with Bitdefender and nortons.

6 more replies

Hello all.

I've checked Windows Update history and Windows Defender definition updates are being automatically downloaded/installed with seemingly no issue.

Any suggestions are appreciated.

More replies

I get an "unknown Error 80070005" anytime I try to download Windows Updates. I'm on Windows 7. Was told to ask you folks since nothing appears to be wrong anymore on the malware side of things.

Hi see resolution 1 Error: 0x80070005 when you try to install updates using Microsoft Update or Windows Update

13 more replies

Ok, so here we go. I recently had an issue where my sound went out on the computer and i recieve a message saying "no audio output device installed" or something like that. After trying to fix it for weeks, i have come to the conclusion that the sound chip or whatever is destroyed.

~REASON FOR POST~ (windows vista home premium, 32 bit)

After a reset to factory default, i procedded to run the windows update. The first few updates went smoothly (roughly 80 over a 3 day period). Recently i recieved a notice that 4 updates were ready to be installed (security update for microsoft office 2007 KB951550, security update for microsoft office 2007 KB951994, the 2007 microsoft office suite service pack 2, and update for the 2007 microsoft office system KB967642). Everytime i try to install these updates they fail, and i am not recieving any new updates from microsoft. Also when i go to log out (please bare with me on this description) the button that looks like a circle with a line through it (log out button im assuming) has the icon signaling to log off and install updates. When i try this the computer logs down, begins installing updates, but it fails because when i log back in the icon is still signaling me to log out and install.

I have tried to use microsoft fix it and i recieve this error: Fix it troubleshooting cannot continue because an error occured, we're sorry, but the diagnostic solution encountered a runtime error. please try again later.

This worked for me when I had similar problems:http://www.winvistaclub.com/t4.html

5 more replies

Hello all.

I've checked Windows Update history and Windows Defender definition updates are being automatically downloaded/installed with seemingly no issue.

Any suggestions are appreciated.

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So, I don't really know any details of what malware I may have on my computer other than its symptoms and the likelihood that it came through utorrent (which has since been taken off the computer). Basically, the problem began manifesting itself with the BSOD in Windows Vista Home Premium 32-bit. I think I have taken care of that problem. The remaining symptoms of the malware are that windows and windows defender cannot update itself. Also, I cannot download any type of anti-virus update software or even the programs themselves. The updates just say they were unsuccessful. When I attempt to do a manual install/update of anti-virus or windows updates I get a "cannot connect to webpage". Sometimes, I will be redirected from an anti-virus download site to a random unaffiliated site. When I attempt to run a free online virus scan, the update will not work and therefore there is no ability to scan.

Here is my DDS.txt
DDS (Version 1.1.0) - NTFSx86
Run by LeBlanc at 22:14:03.31 on Thu 01/01/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3070.1904 [GMT -5:00]

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs

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I get the message, The Website has encountered a problem an cannot display the page you are trying to view
Thanks in anticipation
Trevor

umm.. try this one..

Start> then right click on My Computer> Properties >Automatic Updates
select Automatic, then Apply, then OK.

i dont really know if it would work 4 u, but just try.Ü

1 more replies

"I'm unable to open Windows Update site". It automatically takes me to Google.Also, when i double click C: in windows explorer, it shows some error. I have to right click (By default it shows Autorun option) then use explore option. I have similar problem to the following topic:http://www.bleepingcomputer.com/forums/t/199411/cannot-load-windows-update-website-download-ad-aware-updates-and-more/I tried many tolls for removal of malware, but unable to locate it.Please find the DDS.txt and Attach.zipDDS.txtDDS (Ver_09-05-14.01) - NTFSx86Run by Vivek at 3:30:56.46 on 07/06/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.82 [GMT 5.5:30]AV: AntiVir Desktop *On-access scanning disabled* (Updated) {AD166499-45F9-482A-A743-FDD3350758C7}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exeC:\WINDOWS\Explorer.EXEsvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir Desktop\sched.exeC:\WINDOWS\system32\igfxpers.exeC:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exeC:\Program Files\Avira\AntiVir Desktop\avgnt.exeC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\HP\hpcoretech\hpcmpmgr.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exesvchost.exeC:\Program Files\Google\Update\Googl... Read more

Panda online scan shown Viruses.... which cannot be cleaned.Log file attached===========HelloWe ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised o... Read more

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Somewhere, probably on one of these forums, it was suggested I use Microsoft Fix it to clean my Windows update queue, but its not working. I let it run for over an hour and a half. It never moves past 'Installing PowerShell please wait'. Update sits at 'downloading 0%' and never downloads the updates.

When I do get Windows updates to download in the past, the Sound chip/RealTek Digital output produces no sound.

I've checked the HDMI cable, its fine when I use my monitor as a television. Plug the cable back into the computer; no sound but I get a picture. Also, not currentl;y getting sounds out of my computer. None.

Sometimes deleting all of the sound devices in Device Manager brings the sound output back, occasionaly it doesn't.

Any suggestions on how to fix these two problems ?

No, getting another computer, nor upgrading the OS, aren't options.

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After battling massive BSOD all day yesterday, I did a complete factory reset, and many other things which have stopped the BSOD. Unfortunately my CPU is still completely freezing up at random times.

I figured updating all the windows updates would help solve this, but i'm unable to. I keep getting error code 800B0100 when I try to DL them. It was suggested I get the x64 Windows Readiness Tool download. I downloaded that and even that has failed to install. I'm not sure what the issue is. Any help would be appreciated.

Running windows 7 Home Premium x64 based PC.

Hello!

What error message did you receive when you attempted to install the System Update Readiness Tool (SURT). Can you please try it again and note down the error message and code if you can't remember.

After that, let's jump in with the big guns logs!

Please copy the C:\Windows\Logs\CBS folder to your Desktop, copy the C:\Windows\WindowsUpdate.log file into your new CBS folder on your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here.

Thanks a lot!

Richard

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My computer was infected with something about a month ago. Ran combo fix and was then able to do updates and virus software downloads for the past month but once again my computer is running very sluggishly and can no longer do the about named things. I have a combo fix log. Any help would be appreciated.

Hello please note the Blue text atop this forum.You will need to run HJT/DDS.Please follow this guide. ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.Let me know if it went OK.

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Just wondering how/if it's possible to just get security and stability updates after these changes come next month?
I am a home user, so I don't have access to WSUS or whatever.

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Hi,

I'm having several problems:
1) I'm unable to run windows update
2) I'm getting google search redirects
3) I'm getting constant BSOD with either IRQL_NOT_LESS_THAN or INTERNAL_POWER_ERROR

Thanks for you help in advance!

DDS LOG:
.
DDS (Ver_11-03-05.01) - NTFSx86
Run by CGherb at 12:35:54.63 on Sat 04/30/2011
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_18
Microsoft Windows 7 Professional 6.1.7601.1.1252.1.1033.18.3070.1589 [GMT -7:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {9FF26384-70D4-CE6B-3ECB-E759A6A40116}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Enabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\ibmpmsvc.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\NVIDIA Corporation\Display\NvXDSync.exe

A:Unable to Windows update, redirects, & more

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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Hi Guys ......... I'm new to the site. I apologize if this post is in the wrong section.

Backstory: I purchased a Gateway NE56R47U shipped with Windows 8 in late 2013. I attempted UNSUCCESSFULLY to upgrade to 8.1 in December 2013 with an 0x80070004 error. Prior to this 8.1 attempt, I was receiving all the windows updates. So out of total frustration, and a lack of a technical fix, I gave up and ran the laptop as is. I researched Microsoft Community, but I never saw a solution to my problem. I ran across your site my accident, and I'm glad I did. Now with the upcoming Windows 10 free upgrade on the horizon, I NEED to upgrade to 8.1 to comply with the upgrade requirements. But first I need to get ALL the Windows 8 updates I've missed since 12/13 installed on this laptop, and upgrade to 8.1 from the Windows Store.

In the past week I've tried numerous attempts to receive the win updates with limited success, I'm able to get Office 2010 updates, but nothing concerning Windows 8. I've ran the SFC scan and the DISM tool to the degree where they both come back clean with no errors. I've ran the Microsoft (FixIt) Windows Update trouble shooter numerous times where it says it has fixed all of the errors it finds. Looking at the Windows Update log, it states the 'Window Update Agent 7.8.9200.1694 failed'. This has produced two errors (8007371C and 800703F1), from subsequent tries.

You can download 8.1 from MS and use it to update/upgrade with same registration, if OEM it should activate automatically.

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My computer is unable to successfully download the windows updates for quite some time and whenever I attempt to download internet explorer I would receive an error message. Also I had an older version of MSN messenger on my computer and when I attempted to upgrade it, a message would pop up saying I already have it downloaded which I know is not true.

I have researched online for various methods on how to fix these issues, however none were successful.

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We have 2 computers, 3 smartphones an Xbox and a Wii.  1 computer, 3 smartphones, the Xbox and the Wii all connect to the internet just fine.  Other computer cannot connect to the internet.  I can download Windows updates and I can access my work computer remotely using Remote Desktop Connection.  When I try to connect to the internet, I get the message, "This page can't be displayed." I then click the "Fix Connection Problem" button and it says, "Troubleshooting couldn't identify the problem."  The computer was infected recently with Malware which TdsKiller removed but the internet access on this computer has not been the same.  Initially it was very slow and then it would not connect and then when I tried again, it would.  Then I had to reset the router to get it to work.  Now resetting router does not work.I tried to install a new browser on the computer (i downloaded it on other computer and then saved it to a flashdrive) but when I tried to install it on the problem computer, it said I needed to connect to the internet to install.  Not sure how to fix.

I'd reinstall the Operating System.

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Here is the file log after running combofixComboFix 09-12-08.07 - De Jemela 12/09/2009 11:27:04.4.1 - x86Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.375.120 [GMT -6:00]Running from: c:\documents and settings\De Jemela\My Documents\De Stuff\forklift.exeAV: McAfee VirusScan *On-access scanning disabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}.((((((((((((((((((((((((( Files Created from 2009-11-09 to 2009-12-09 ))))))))))))))))))))))))))))))).2009-12-09 17:28 . 2009-12-09 17:28 -------- d-----w- c:\windows\LastGood2009-12-09 00:34 . 2009-11-04 22:54 40552 ----a-w- c:\windows\system32\drivers\mfesmfk.sys2009-12-09 00:34 . 2009-11-04 22:54 35272 ----a-w- c:\windows\system32\drivers\mfebopk.sys2009-12-09 00:34 . 2009-11-04 22:54 79816 ----a-w- c:\windows\system32\drivers\mfeavfk.sys2009-12-09 00:33 . 2009-07-16 18:32 120136 ----a-w- c:\windows\system32\drivers\Mpfp.sys2009-12-09 00:30 . 2009-12-09 00:33 -------- d-----w- c:\program files\Common Files\McAfee2009-12-09 00:30 . 2009-12-09 00:31 -------- d-----w- c:\program files\McAfee.com2009-12-09 00:29 . 2009-12-09 00:40 -------- d-----w- c:\program files\McAfee2009-12-09 00:23 . 2009-11-04 22:53 34248 ----a-w- c:\windows\system32\drivers\mferkdk.sys2009-11-1... Read more

Please note the message text in blue at the top of the Am I infected? What do I do? forum.ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for general public or personal use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.Please create a new topic explaining the nature of your problem in the Am I infected? What do I do? forum. Describe pop-ups and system tray or desktop icons that have appeared. Explain what is "going wrong" with your computer. Note any tools you have used and their respective results.If needed, we will direct you to our HJT Preparation Guide.Thank you for using BleepingComputer as your malware removal source.This topic is now closed. If you have any questions, please PM a Moderator. The BC Staff/Animal

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For almost a year I haven't been able to download a single update for Windows 7 (Have around 75 pending important updates to download). Sometime ago, I recall stumbling across a backdoor virus on my PC. It prevented me from accessing any of my programs, including the internet. I had to go into safe mode to remove the virus. A few days later I had pending operating system updates. When I went to update, it was unable to even gain access online (my internet connection was fine). Microsoft Security Essentials also, was compromised and unable to update itself. I was able to correct it, though Windows Update has remained the same.

I have attempted to clean-boot up Windows, in hopes that it had been Malware Bytes that was blocking the updates all along. The Updater was able to find out that I had 75 pending updates, though when it went to actually download them, it was unable to and gave me an error code, 80246008. I have seen another post from a user here that had a similar problem, but I'm not sure him and I have the exact issue. (Windows 7 cannot check for updates & error 0x80070002)

I've had problems with Windows XP, 7 before. But nothing this frustrating or difficult to figure out. Any help you can give me would greatly be appreciated.

Please follow the Windows Update Posting Instructions and post the requested data

9 more replies

Hello,

I'm doing some work on a friend's computer. I'm getting browser redirects when going to security related sites (Kapersky.com, mcafee.com) and I'm also unable to download updates for windows. This (from what I can see) has been happening since August. I know, I know. She just feels bad asking me for help? Lame excuse, I know, but what can you do? Anyways. I've run several scans with AVG 2011 free, spybot search and destroy and ccleaner. Removed a few things, but problems persist. I've followed the documentation on what to do and here are my logs!

No problems running DDS. Here is the contents of the dds.txt file. Attach.txt is ... um... attached. The GMER log is also attached.
Attach.txt   10.93KB
gmer.log   21.95KB

Jeremy

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Dawn at 20:57:51.01 on Wed 03/30/2011
Internet Explorer: 9.0.8112.16421
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.1917.694 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.

A:Browser redirects/unable to run windows update

HiPlease do the following:Download Combofix from either of the links below. You must rename it to iexplore before saving it. Save it to your desktop. Change the save as file type to "all files"**Note: In the event you already have Combofix, delete it, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**If you are using Firefox, make sure that your download settings are as follows:
Tools->Options->Main tabSet to "Always ask me where to Save the files". Link 1 Link 2-----------------------------------------------------------Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.

-----------------------------------------------------------
NOTE: If ComboFix asks to install the Recovery Console, please ALLOW it to do so.

-----------------------------------------------------------Double click on the renamed ComboFix.exe & follow the prompts. When finished, it will produce a report for you. Please post the C:\ComboFix.txt so we can continue cleaning the system.----... Read more

10 more replies

After repeated problems with the update failing I did a clean install and installed kb3200970 manually from the windows catalogue and it shows as an installed update. Windows automatic updates wants to download and install it again. Is this really necessary? Any way to make it stop???

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Windows 7 Home Premium 64 bit SP 1
ASUS laptop K52F

Windows update does not download anything. There are 20 important updates. I tried choosing just one of them, the screen displays 'Downloading updates...', but nothing is downloaded. I tried rebooting but this did not work. What could possibly be wrong? I have scanned my laptop with Avast, Malwarebytes, etc & nothing was found. I have had this type of problem before and rebooting solved the problem. Not this time. Any suggestions?

Please download MiniToolBox, and save it to your desktop and run it, and checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

12 more replies

Hello,My computer appears to be infected w/ some sort of malware; I think it's a Trojan.DNSChanger. Symptoms include: 1. http://windowsupdate.microsoft.com and http://update.microsoft.com redirect to Google. My AV software, Windows LiveOneCare, isn't able to update from Microsoft either. 2. Attempts to download Windows Defender or Windows Malicious Software Removal tool from Microsoft.com would always time out. It appears I can't download anything from Microsoft.com. (I can, however, download from other sites, e.g., http://download.cnet.com.) 3. When I try going to http://www.malwarebytes.org, Firefox says, "Firefox can't find the server at www.malwarebytes.org."I ran Malwarebytes Anti-Malware a couple of times. First time MBAM found (and cleaned) 7 infected registry keys, 1 infected registry value, 6 infected registry data items, & 3 infected folders. Restarted my computer per MBAM's cleanup instructions, and problems #1-3 were still present. Ran MBAM again; this time it found & cleaned 4 infected registry data items. However, problems #1-3 are still present. I've attached the MBAM logs in case they might be helpful. Any assistance would be greatly appreciated. DDS.txt Report: DDS (Ver_09-05-14.01) - NTFSx86 Run by Matthew Ing at 20:56:35.70 on Wed 05/20/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1271.642 [GMT -4:00]AV: Windows Live OneCare *On-access scanning enabled* (Updated) {427AD... Read more

12 more replies

Hi there,

I am new to this forum as well.. noticed many people have the same problem as myself.

I have a windows vista home premium machine with service pack 2. I am getting random redirects to webpages trying to sell spy cleaners etc, in both IE and Chrome.

I have AVG free 2011 installed.
I have run the windows mert.exe scan (full) and it didn't find anything.
I have run spybot search and destroy and it didn't find anything.

I have deleted Spybot and run the OTL and attached the log file.
It appears to have happened April 30.

Any help would be very much appreciated!

thanks,
Erik

A:Random Redirects, unable to access windows update

Hello,The aforementioned log is not present.Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

1 more replies

Hi I'm running windows 7 Ultimate x64 bit OS and I installed this as an OEM product that I got from eBay. When I first installed the Windows back in March of this year, I could download and install all updates. But since then I can't download and/or install any updates which keeps me worried about my computer's overall condition that might get BSODs and other errors. I ran sfc scan and found no problems. I ran the windows update readiness tool, but it didn't install that update either!! I don't get any errors but I can send you the CBS logs that has text file because the other zipped files are very large files (around 12 MB each) that I can't upload in here. So I attached the CBS text file at the bottom. Please tell me how to fix this problem or connect me with remote network connection if you can so I can resolve this issue as it's very important that my computer can download and install updates, thank you.

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I am unable to update Windows 7. When I run Windows Update, it doesn't download any updates and stays forever at 0%.

I have tried this:
http://support.microsoft.com/kb/929135
but it doesn't solve the problem.

Any suggestions?

More replies

For several weeks now I haven't been able to download/update Windows updates. I have been working with Microsoft Tech Support (via the telephone)for several days now and we haven't been able to correct the problem(s). My question is... can I use the Windows Installation disk to "fix" any problems my machine is having with the downloads/updates? Is there a "fix" option on the Windows disk and am I at risk in using it? I don't want to lose anything on my desktop because it is the way I want it at this time. Thanks for any responses.

referee07 said:

For several weeks now I haven't been able to download/update Windows updates. I have been working with Microsoft Tech Support (via the telephone)for several days now and we haven't been able to correct the problem(s). My question is... can I use the Windows Installation disk to "fix" any problems my machine is having with the downloads/updates? Is there a "fix" option on the Windows disk and am I at risk in using it? I don't want to lose anything on my desktop because it is the way I want it at this time. Thanks for any responses.Click to expand...

Pop thr oem windows disk in and in bios set it to boot up on the cd. Do the install XP option. Don't worry it will search to see if there is a cureent version of XP on the disk. When it tell you that there is a current version on the disk it will ask you if you would like to do a repair. Do the repair. Don't worry. It looks just like a brand new instal but when it is done all your stuff is still there it's just the OS that has changed. Didn't MS suggest this? Make sure you have the Product Key available as it will ask you for it. Good luck.

1 more replies

I am here because of the final reply I received to this post:

Windows update settings and other questions

I cannot get WU to behave properly. At one point it quit checking my machine for needed updates. I carefully reset it to the "Check for updates but let me choose whether to download and install them." and now when I shut down I am told "please wait for update 1 of 1 to install.

I ran SFC scannow and encountered no errors.

I will attempt to attach the CBS log zip file

Last night another update installed 'automatically.' This morning when I first booted I had great difficulty gaining control of my machine. I hit a black screen for a while. I can't recall all that I tried but eventually I got to a screen where I could shut down properly and when I rebooted the system ran 'normally.'

I would still like to be able to research an update before I install it, at least know what it might be doing.

thanks

baumgrenze

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I've recently repaired my OS (yes, as in repaired in boot setup via the CD...) and now Windows Update doesn't seem to work anymore!

Automatic Updates or manual updates, it doesn't seem to make a difference, I have downloaded all the critical/high priority updates from Microsoft Update, but every time I try to install them, the message reads simply 'Some of the updates could not be installed' (ie: ALL of them! - see attached images)

I've scoured Microsoft Update for ANY form of help for this, to no avail, there is no apparent error code to reference! Microsoft Update worked fine, until I experiecned an error with 'Generic Host Process for Win32 Services' on shutdown last month, which was rectified by the repair...

Any thoughts?...

13 more replies

Hi,
Installed W7 Home Premium on a single system and for one or another reason I cannot get Windows Update to download updates for other Microsoft products. MS Office University 365, MS Visual Studio Pro 2013 and Microsoft Expression are also installed on this
system.

I click on Find Out More in the Windows Update page and IE 11 opens. It first goes to http://www.update.microsoft.com/microsoftupdate/v6/vistadefault.aspx?ln=en-au and then redirects to http://www.update.microsoft.com/windowsupdate/v6/thanks.aspx?ln=en&&thankspage=5
.
Here is a picture of the page:

As you can see there is no change settings button as described at http://windows.microsoft.com/en-au/windows/change-windows-update-installation-notification#1TC=windows-7 .There is no way I can change settings so updates for other MS products are also downloaded.

Firefox is my default browser; even if I load the link in Firefox I get the same result.
Thanks,
Imran

I just found this, maybe related for you?
http://social.technet.microsoft.com/Forums/en-US/68fc8092-8480-4c10-ba53-f1a2d23654b2/ie-11-blocks-access-to-quotmicrosoft-updatequot-service?forum=ieitprocurrentverDon

This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

12 more replies

Whats wrong? Anything I can do to fix this?

More replies

Hello,
I'm having trouble with windows update on my Vista PC and need some help to get it fixed. If I check for updates, it will find the relevant updates OK but it fails with error 80246008 when it try's to download them.
I have done some research and found that it is throwing this error because my BITS service will not start, now further investigation leads me on to one of it's dependancies that wont start - COM+ Event system. I'm sure it is this COM+ service that is causing my problems. If I try to start it manually it throws up this error: "Windows could not start the COM+ Event system service on local computer. Error 0xc0000096".

I have searched for references to this error but haven't found much yet that relates to my problem.

I hope one of you gurus on here can help me troubleshoot this issue.

Either reset the permissions with subinacl
or try this:
http://petesbloggerama.blogspot.com/...hen-there.html

3 more replies

Just in case this helps others...(though DIY without expert help is risky)

Read a similar case on your forum here, and I know I should have waited, but this has been bugging me for days... so I ran Combofix and it deleted:

- ahuie.exe
-3460593599.dat

from the system32/drivers folder

- and found an infected copy of pci.sys in the same folder

I also found various ACMru entries in the Registry under the Search Assistand keys and deleted those since some referred to sdra64.exe which Malwarebytes had picked up in a scan.

All seems to be working normally now.

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DDS (Ver_09-03-16.01) - NTFSx86
Run by Kenny at 16:20:20.31 on Tue 05/05/2009
Internet Explorer: 6.0.2900.3300
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1983.1573 [GMT -4:00]

AV: AntiVir Desktop *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Kenny\Local Settings\Temporary Internet Files\Content.IE5\6P89SBUD\dds[1].scr

============== Pseudo HJT Report ===============

BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

A:Unable to access Windows Update site....redirects me to Google.com

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Whats wrong? Anything I can do to fix this?

Hi shawn What version of Windows are you using?

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I've been noticing on my computer when windows tries to update it never actually does download anything. I ran the Windows Update Diagnostic tool and got an error. I'm Running Windows 7 Ultimate 64 bit. I did recently clean a few infected files from my computer so I'm not sure if that had something to do with it.I got this error: Windows Update Error: 0x80070057

I tried to look up fixes and tried to do this :

Click Start and type regedit and press the Enter button.Navigate to HKLM\Software\Policies\Microsoft\Windows\WindowsUpdateDelete all values with this 0x80070057. Then run the the following fix it tool.http://support.microsoft.com/kb/971058/en-usReboot the computer and verify that the problem has been resolved.

That folder doesn't exist on my computer .Any help is appreciated.

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Hi all!

So, my pc had started downloading updates, and a few minutes later my system hung. Desktop showed on monitor, but mouse didn't move cursor, hitting keys did nothing, including good old alt ctrl del. So I waited a minute to make sure it wouldn't recover, and hit reset. On windows startup, it installed some of the updates it had started downloading before the crash. However when I got into windows it said there were 3 updates ready for download, but whenever I try to download those 3 I get an error: Code 800B0100 Windows Update encountered an unknown error.

Googling this I saw a suggestion to download and run System Update Readiness Tool (Checksur.exe), which I did, but still got the same error.
So I tried to do a system restore to the day before that crash...still no go.

So...pardon my french, but what the hell should I do? I really really really don't want to reinstall windows...

PS: Updates that fail are KB2532531, KB2533623 and KB982018.

Hello Valle, welcome to SF!

This sometimes happens when, for some reason, things are not updated in the right order. There are loads of other reasons but for me this is the most common.

Did you take a look at: Windows Update - Reset

It can help you reset the update history and put in what you want in the order advised.

Sometimes you don't want a specific update. That is when you use this: Windows Update - Uninstall an Update

Post back if you need more...

5 more replies

I am a computer novice - I know I've said that before. I have a Dell Inspiron 3647 with Windows 7 and use Firefox and Thunderbird. The most recent Windows update will not download. I have re-booted, unplugged everything, turned off anti-virus (Norton 360), and the little exclamation point keeps re-appearing. I've used the suggestions from Google that I could understand, but still nothing. It appears to download, shuts off my computer, but then the exclamation point. On the auto download section it says "download failed." Help will be sincerely appreciated.
George

Try the method here first: http://wu.krelay.de/en/2016-07.htm

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Had been running Emsisoft anti malware on deep scan and found following results :four (4) fake av attempts, and trojan exploit java/cve -2010. Attempted to remove same, and was unble to do so. Keyboard and mouse froze had to unplug from power to shut down.
Ran scan again this time took more than 5 hours (normall full scan ~2 hours) reported trojan still present and again froze up as above.
Since then I have removed and reinstalled java (latest version) and uninstalled emsisoft anti malware program.
Attempted to run Dr. web, system became unstable (even in enhanced protection mode) rendered both mouse and keyboard ineffective, again had to power down.
Rebooted in safe mode was able to run Dr. web in quick scan, which reported no malicious activity. However, when exiting message came on saying part of application was disabled and did not run.
All of this came about because I am unable to install MS security patches. Virus or malware is blocking same.
I have had experience with running GMER program in past and tried several runs each time system either rebooted or shut down, with out indicating any root kit activity.
Will attach GMER log and DDS log as requested.
Any help would be greatly appreciated. As of now I am missing four possibly five critical MS security patches, and have to click mouse 3 or 4 times for any actions to occur. Prior to the blocking system was running without incidence

.
DDS (Ver_2011-06-12.02) - NTFSx86
Internet Explorer: 8.0.6001.18702 ... Read more

A:Unable to install MS security patches manually or via auto update.

Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.
===

When the installation begins, follow the prompts and do not make any changes to default settings.
When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Then click Finish.
MBAM will automatically start and you will be asked ... Read more

11 more replies

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I'm a computer tech here in KS. I've been working on a customers laptop since I came in this morning, and this problem is driving me mad. In the past I've rendered good results from support at bleepingcomputers, and hope the same in this situation.

Basically, this customers laptop refuses to allow updates. Any microsoft KB article related to this problem I have done, and redone, as well as various suggestions on the net. I just recently tried reseting the update system, and BITS, with no luck because now when I try to re enable update and bits through cmd as administrator, I now get an access denied return.

Like I said, I've tried everything short of reinstalling (we make it a policy to stray from reformats or re-installs); I can't even do an upgrade in any timely fasion because as usual, the customer forgot to bring their disk while they are running vista x64, and I just have the 32 bit disk. I've heard repair via upgrade works, but that isn't an option.

So I need to get rid of the access is denied, and see if any of my efforts have paid off which I highly doubt.

Thanks in advance for any help!

A:Windows update unable to check for updates.

I'm a computer tech here in KS. I've been working on a customers laptop since I came in this morning, and this problem is driving me mad. In the past I've rendered good results from support at bleepingcomputers, and hope the same in this situation.Basically, this customers laptop refuses to allow updates. Any microsoft KB article related to this problem I have done, and redone, as well as various suggestions on the net. I just recently tried reseting the update system, and BITS, with no luck because now when I try to re enable update and bits through cmd as administrator, I now get an access denied return. Like I said, I've tried everything short of reinstalling (we make it a policy to stray from reformats or re-installs); I can't even do an upgrade in any timely fasion because as usual, the customer forgot to bring their disk while they are running vista x64, and I just have the 32 bit disk. I've heard repair via upgrade works, but that isn't an option. So I need to get rid of the access is denied, and see if any of my efforts have paid off which I highly doubt.Thanks in advance for any help!Two ideas come to mind: See if there is a registry error in the registry under the Windows Update. Although it shows you how to tweak the registry, it gives you some places to look and try different things out!!! You can always try Offline Update, It is a great tool to update windows offline!! You can try to update this way without being on the net... Read more

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Found something that worked. Removed folders related to updates in C:\windows\softwaredistribution . WU went off without a hitch. Don't see a way to remove the thread. You may delete/lock this if you wish. Thanks anyways.

Thanks for your time. For some time now, Vista (64-bit) has not been able to install two updates on my computer, specifically KB943899 and 943411. The two always fail. Other updates that appear will come along and install fine, leaving these two as fails everytime. The code in Window's Update is 800736CC. I click "Get Help" and see nothing helpful.

I moved onto trying stand alone updates and they fail as well. Once downloaded, I run them, and get "wusa.exe - Bad Image C:\Windows\system31\wuapi.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support" followed by "Installer encountered an error: 0x800700c1 %1 is not a valid Win32 application". This is the same error for both WUs.

Did a little looking around, haven't seen anything at seems to match my problem exaclty. Did see some people with the same error message under Windows XP who were asked to Run sfc /purgecache and sfc /scannow. Did both, sfc /scannow results in a few minutes of scanning then the window closes at 100% with no information, I assume it had no problems to report.

Thanks again for y... Read more

A:Windows Update unable to install two updates.

a bunch of folders with random looking names

2) Look in each of these folders until you find one that has a .cab file
with a name that contains the update number that failed (i.e.
Windows6.0-KB929427-x86-EXPRESS.cab or something similar). If you can't find
the cab file there should be some other file in the folder that indicates its
number.

3) Backup then delete the entire folder (the one with the random looking
name) that contains that cab file

4) Repeat for each of the updates that are failing for you

5) You might have to reboot at this point but I didn't have to

6) Either wait for the updater to notify you or manually check for updates

should work this time

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windows update scans my machine, comes up with the needed updates but says" windows updates were unable to be successfully installed". I was using Giant Anti-spy, Spybot and ad-Aware SE Plus for spyware and had pretty much cleaned all spys off. Then Giant became corrupted someway and so did Spybot with a BAD CHECKSUM? I then uninstalled those two spywares and bought Spysweeper. It came in on the 1st install and sweep and found afew more spys and seems to have the machine clean and running fast but still cant get my critical window updates. I was running Zone alarm for a firewall but it seemed to ask permission on every little thing so I dumped it and went back to Windows XPs Firewall. Also am trying Kasperskys Virus software. Anyone hints as to the problem?

A:Windows updates unable to update? Spyware?

birch54 said:

windows update scans my machine, comes up with the needed updates but says" windows updates were unable to be successfully installed". I was using Giant Anti-spy, Spybot and ad-Aware SE Plus for spyware and had pretty much cleaned all spys off. Then Giant became corrupted someway and so did Spybot with a BAD CHECKSUM? I then uninstalled those two spywares and bought Spysweeper. It came in on the 1st install and sweep and found afew more spys and seems to have the machine clean and running fast but still cant get my critical window updates. I was running Zone alarm for a firewall but it seemed to ask permission on every little thing so I dumped it and went back to Windows XPs Firewall. Also am trying Kasperskys Virus software. Anyone hints as to the problem?Click to expand...

MS' version of a firewall will only block inbound traffic.
Never heard of Giant but Spybot and Adaware are both excellent.

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Hello,several of the Windows 7 machines on our domain here at work are reporting that windows could not search for new updates. We have just recently had a new server installed SBS2011 and then shorty after is when this issue sprang up. The windows xp machines are able to update fine. any ideas? (below is a screenshot of what i'm seeing)

A:Windows Update unable to search for new updates

You need to install this update on SBS server for updates to work.

http://support.microsoft.com/kb/2720211

good luck

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i have downloaded "Windows 7 Professional with Service Pack 1 x64" from microsoft servers. installed it from disk. installed all my drivers. my anti virus my anti malware. my pc is clean from threats/malware.

i have reset i have gone through all the steps to fix windows update. i fixed the error where the windows update service is corrupt and/or missing. still takes for ever to check for updates. i have a Windows 7 home Premium 64 setup disk from 2010 before Service pack 1 release. the windows update works fine before microsoft kicked out support for non service pack 1. anyway. i dont know what to do.

Hi Dean,
MS hates us W7 users,
No problem your end, its thier servers that are putting us in the really slow lane.
best bet let it run overnight.

Roy

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Hi Folks

Everytime I try to download the windows update KB2536276 i get the following error:-

code 8024200D windows update encountered an unknown error
I have tried updating my pc in Safe mode ...but i reached the same error

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Pentium 4 2.0 ghz
2 hard drives 1)80gig 1)45gig
Windows Professional XP with SP!

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So a friend gave me his laptop because he couldnt turn it on. I got it to turn on but the laptop wont download anything. it also says:

C:\Users\WINDOW~1\AppData\Local\Temp could not be saved, because an unknown error occurred.

Try saving to a different location.

I have tried to fix it by defragment, clean out desk space.

Welcome confusedonline

What was the cause of this laptop not turning on?

Perhaps try a different browser? (If only one on the system, try downloading another one on ANOTHER system and moving the installer across).

The account you are using on the laptop, is it the administrator account?

Also, to clarify, how/what are you trying to download, Windows Updates, or just files from the web?

Do you have an anti-virus program installed, if so, what is it?

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This problem has found in Windows 7 Ent and Windows
7 Ent SP1 in clean formatted PC with windows Activated and Domain not joined. Tried on several PCs and either it won't ever start or it will be showing 112 or 114 updates but it won?t ever download. Domain joined PCs have different
story, because GP options are enforced. There is no WSUS or patch management software yet on network. <o:p></o:p>
I am purely looking for an answer for this problem of Windows Update either not initiating at all if ever it is showing number of updates to be installed,
Any or all help is appreciated. Regards.<o:p></o:p>
Mughal<o:p></o:p>

MCTS,MCITP

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Very troubling experiences lately. Can't download any Windows Updates, and I get a NSIS Error when trying to download any kind of software from the internet, from valid sites like Kaspersky, Bit Defender, or gaming sofware from legit companies. McAfee fails to Update new virus definitions. I don't know what to do. This is a 7 month old laptop. Windows 7 64 Bit. Here's the Hijack This Log

Code:
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 2:06:43 AM, on 2/1/2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_146_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE... Read more

Quote: Originally Posted by atmywitsend

Very troubling experiences lately. Can't download any Windows Updates, and I get a NSIS Error when trying to download any kind of software from the internet, from valid sites like Kaspersky, Bit Defender, or gaming sofware from legit companies. McAfee fails to Update new virus definitions. I don't know what to do. This is a 7 month old laptop. Windows 7 64 Bit. Here's the Hijack This Log

Code:
Logfile of Trend Micro HijackThis v2.0.3 (BETA)
Scan saved at 2:06:43 AM, on 2/1/2013
Platform: Unknown Windows (WinNT 6.01.3505 SP1)
MSIE: Internet Explorer v9.00 (9.00.8112.16450)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_5_502_146_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explo... Read more

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In ?Windows Update? I have selected the recommended option of ?install updates automatically? and left the timing at the default of ?Every day at 3:AM.? I typically shut down my computer every night, so it is not running at 3AM. After my computer is turned on will I still get the Windows Update downloads? Will they install automatically at some point?
I am running Vista Home Premium 64bit on a Dell XPS 435MT.

Yes your computer needs to be turned on. If it's not, and you don't update manually, it will simply wait until you are powered on at 3am. And, if you are never powered on at 3am, you will never update.

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I am unable to update Security Essentials for the past month. I am also unable to update Windows. The URL download.microsoft.com is being redirected to the 127.0.0.1 when I ping it from the command line.

Also I cannot connect to most of the antivirus software sites from the browser.

Since I have been facing this issue for almost a month, I have backed up all my data and formatted the system and installed Windows 7. After the install, I downloaded Security Essentials once again and I have the same issue all over again; neither I can update it nor I can access antivirus sites.

My computer seems to be badly infected with some persistent virus. Any help would be appreciated. Thanks.

A:Unable to update antivirus definitions and windows updates

Please do the following and try again:Go the Control Panel.Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.Select the connection for which you want to configure Google Public DNS. For example:To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.To change the settings for a wireless connection, right-click Wireless Network Connection, and click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.Click OK.Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.Replace those addresses with the IP addresses of the Google DNS servers: For IPv4: 8.8.8.8 and/or 8.8.4.4. For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844Tip: If you don't know which IP version you use, use the IPv4 settings

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When I use Google, I can search just fine, but if I click on a link (one of the search results) I am redirected to a random website, some of which are blocked by my anti-virus software saying that the website is dangerous. This doesn't only affect Google, however, it affects any search engine that I have tried (Yahoo!, Bing, Google, Ask). Another problem that I have been having is a random "Script Error" message that will pop up, saying "continue running script?" with the choices "yes" and "no." It interrupts whatever I am doing and if I hit any keys while it is open, it automatically selects "yes." I hit no whenever I can, but this pop-up issue has been preventing me from playing games, as I get interrupted and die, writing papers for school, because it constantly pops up and disallows me from concentrating or typing correctly. There seems to be no result whenever I accidentally select yes. Next, although I muted it, there is an unknown source of audio that just has a man and a woman saying random words. It almost sounds like a skype conversation, because of the influction and tone. When I created a guest account for my dad to use on my laptop, the audio was everpresent, but I could not find where it was coming from when I tried to mute it. Finally, to top off all of my computer problems, Windows desperately tries to force me to update it, but whenever it attempts to, it begins the update, then stops somewhere before ... Read more

A:Google redirects, ghost audio in background, script error pop-ups, and windows unable to update

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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This happened quickly. First thing I noticed was during a Windows Update. I had recently reformatted my hard drives and had a LOT of programs to download and install. It went well until the end when it refused to install three security updates and another update ( not sure which). Microsoft was stepping me through things - running "FixIt" and the Microsoft WIndows Readiness Tool. This had no effect.
I also ran system file checker. NOthing has worked. On the contrary, things appear to have gotten worse. WHen I would try to log onto ebay, or most any secure website I would get an error message - something to do with SSL. I tried it with Internet Exlorer ( I was using Mozilla Firefoxat first). Using explorer I was allowed to enter secure sites but other things stopped working.
None of the links in Outlook emails work anymore - I get a "general failure message".

I've ran with Norton, Microsoft Essentials, Malware Bytes Anti malwarem - all came back clean.

Can you help like you did before with a problem I had a year or so ago!?!?

Thanks in advance - you're the best.

fphaseiv

If you have Norton Internet Security or N360 - remove it.

http://jcgriff2.com/NRT_N360_Removal.html

Try Windows Updates again - www.update.microsoft.com

Regards. . .

jcgriff2

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since is upgraded my phone to win 10 the store says .. error.. 0x8000ffff... cant download or update anything .... help !!

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I am having LUMIA 640XL. I updates it to windows 10 once. But after some days new update came and I am unable to install that update because it require 776 MB free in internal storage and even after deleting apps in internal storage I don't have enough space because my system memory is near about 6.38 GB. Please provide me help to download my new windows 10 update asap.
WIndows 10 update - 10.0.10586.545

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When trying to download, I get the "Windows encountered a problem and has to shut down" message. Google gets redirected in both Firefox and Explorer. Pop-ups "thewebsitesurvey.com" and "thedailyheraldnews.com" appear on an irregular basis. The computer freezes frequently and needs to be rebooted. I am running windows xp.

-Claude

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Hello, I am trying to figure out why Windows Updates suddenly stopped working in Dec 2015...This is my sons laptop HP G60 235DX and I've corrected several issues, but cant figure this one out. Started with screen backlight issue, changed screen...noticed prompt at bootup asking to allow VZ something to update...he said was related to some app to pull data off his old phone, so I removed the app. Activated Norton 360 key and ran scans...nothing found. Researched issue with updates not working..everything I found said possible virus, or missing/corrupt registry keys. Downloaded Malware Bytes and ran that...found 171 occurrences of some junk..."ASK" somthing so deleted all that. Downloaded CCleaner and ran that to clean up reg keys. Still wont update so continued researching and finally found your posts on similar issues. I've run System Update Readiness Tool, Fixit Tool, and SFC Fix. Narrowed down to 17 errors with Component Store, but not sure what to do with them: CheckSUR.txt attached. SFCfix log just references these 17 errors, so I didnt upload it. I even went so far as to check updates on my Win 7 SP1 laptop and try to force once update using MS manager....Now walla...miraculously I am getting a msg stating that updates are avail, so I'm gonna try to pull a few of them and will update with status whether they are installed or fail. Meantime, what should I do about the identified errors? Oh, afterthought...the msg I initially received that tipped me off was from ... Read more

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Hello, I am trying to figure out why Windows Updates suddenly stopped working in Dec 2015...This is my sons laptop HP G60 235DX and I've corrected several issues, but cant figure this one out. Started with screen backlight issue, changed screen...noticed prompt at bootup asking to allow VZ something to update...he said was related to some app to pull data off his old phone, so I removed the app. Activated Norton 360 key and ran scans...nothing found. Researched issue with updates not working..everything I found said possible virus, or missing/corrupt registry keys. Downloaded Malware Bytes and ran that...found 171 occurrences of some junk..."ASK" somthing so deleted all that. Downloaded CCleaner and ran that to clean up reg keys. Still wont update so continued researching and finally found your posts on similar issues. I've run System Update Readiness Tool, Fixit Tool, and SFC Fix. Narrowed down to 17 errors with Component Store, but not sure what to do with them: CheckSUR.txt attached. SFCfix log just references these 17 errors, so I didnt upload it. I even went so far as to check updates on my Win 7 SP1 laptop and try to force once update using MS manager....Now walla...miraculously I am getting a msg stating that updates are avail, so I'm gonna try to pull a few of them and will update with status whether they are installed or fail. Meantime, what should I do about the identified errors? Oh, afterthought...the msg I initially received that tipped me off was from ... Read more

More replies

Hello,

I'm having problems with Yahoo redirecting to adware sites. Have run AVG and Trend Micro Housecall scans with little or no results but am still having the issue. I'm trying to update Spybot and install AdAware but am getting errors when it tries to go through the install process. I'm also unable to install Windows Update updates; it comes up with error code 80072EFE.

For some reason I can't get RootRepeal to finish, but I've attached everything else.
DDS (Ver_09-07-30.01) - NTFSx86
Run by Josh and Steph at 20:45:46.74 on Fri 08/21/2009
Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_15
Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.1.1033.18.3006.1371 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

A:Yahoo Redirecting and Unable to Install Windows Update Updates

Hello marvelusjd, Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.**********************Uninstall these old versions of Java, as they are malware magnets:Java™ 6 Update 3Java™ 6 Update 4Java™ 6 Update 5Java™ 6 Update 7Java™ SE Runtime Environment 6**********************Download and run RootRepeal Please download RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorUnzip the RootRepeal.zip file it to it's own folder. (If you did not use the "Direct Download" mirror to download RootRepeal).Close/Disable all other programs especially your security programs (anti-spyware, anti-virus, and firewall) Refer to this page, if you are unsure how.Physically disconnect your machine from the internet as your system will be unprotected.Double-click on RootRepeal.exe to run it. If you are using Vista, please right-click and run as Administrator...Click the tab at the bottom. Now press the button.A box will pop up, check the boxes beside All Seven options/scan area
Now click OK.Another box will open, check the boxes beside all the drives, eg : C:\, then click OK.The scan will take a little while to run, so let... Read more

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I have Windows 7 Home Premium 64 bit, I'm being unable to install the Service Pack 1 for some reason (KB976932). I already tried the System Update Readiness and here's a HUGE log that came up. Please, I'd appreciate any help you guys may give me.

A:Unable to install updates in windows 7 error 800B0100 update KB976932

I also used the Windows Update Troubleshooter v1.3 by HackSys Team, still not being able to install the updates. I'll appreciate any furher help for this.

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Hello,

After viewing some great tech support on your forum today that looked like a similar problems I am having, I decided to join the site in hopes of getting the same help.

I went ahead and made a log1, log and info files via that .bat file mentioned in someone elses topic but I also read that I'm not suppose to post any of that until asked. Sooo... I'll wait. :0)

Problems? Well, Avast seems to have more more traces off the viruses I mentioned in the description however I am still unable to update any malware/spyware protection software in order to run it on this laptop; moreover I am unable to get to the windows update page to try to update the computer... the owner of this laptop said they received an update from windows about a month ago.

When I click on the windows update from my programs files, I get directed to google search instead. :0( Before running the avast(avg was installed before but stopped responding) I would get directed to a depression website when trying to type in microsoft.com

Pleaaaaaaaaaaassseee send help.

I'm on windows xp 2002 home edition service pack 3. Thank you

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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When you are looking at a long list of Important Updates (this coming Tuesday clearly in mind) there are usually different types of update: Critical, Important, Moderate. There are also sub-program updates: IE, .NET, etc.
But also consider when you first install the OS, when there are 20 or 30 updates to catch up on.

Do you:
Install all the updates at once.
Install them in batches according to type.
Install them in batches according to date.
Install them in batches x at a time.
Install them one at a time.
Other.

A:How do you (manually) install Windows Updates?

i'm lazy, i generally do it all in one go. i suppose that's what the auto option would do.

seems to work ok, just a bit slow - i simply leave the computer downloading and installing and keep checking progresss every now and then.

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Ok, My computer for the moment will not start up
Vista x64
After reading others reports similar to mine, I am fairly confident it is because of a windows update.

I need to know how to manually remove a windows update.
I need to know if there is a log that will tell me which windows update was the latest.

I can modify the computers registry and change files as I please.

A:Does anyone know how to manually remove windows updates?

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There is a little-known way to block W10 Updates after they are downloaded, but before they are installed.

So you have the run wushowhide BEFORE your reboot your system to block those pesky cumulative updates that cannot be uninstalled using Windows Update or wusa.exe (command line Windows Update utility) or Safe Mode.

Use the wushowhide utility from Microsoft: https://support.microsoft.com/en-us/kb/3073930

It might not block the installation of drivers, but you can always use it uninstall forced driver updates.

I used it to block the installation of KB3149135 cumulative update after a clean Windows install.

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1. I've been having problems with Windows Update for a while. I've spent hours going through forums attempting to solve my problem, but no luck. Whenever I reboot my computer, a Windows Update balloon pops up and says "Windows cannot install updates". When I try to search for updates, I get error 80080005: Windows encountered an unknown error. It may have something to do with the Background Intelligence Transfer Service...but when I try to Start the service (set on Automatic Delayed) it gives me error 87: parameters are incorrect. I've also had update problems with Windows Defender, but somehow yesterday I was able to manually install definition updates from the Microsoft website. 2. iTunes. I can't install updates to iTunes software. It always gets near the end, then says an error occurred. It attempts to install again, with the same result. The Apple forums say that the solution should be to download "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update"... but that won't install either - I get this: "An error occurred during the instaallation of assembly 'Microsoft.VC80.CRT, version = "8.0.50727.4053", type = "win32", publicKeyToken = "1fc8b3b9a1e18e3b", processorArchitecture = "x86". Please refer to Help and Support for more information. HRESULT: 0x800736FD." Also, iTunes will not sync with AppleTV. I was have no problems until ab... Read more

A:Unable to install updates for Windows Update & Defender, iTunes, drivers; connection/port issues

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEnetsvcsmsconfigsafebootminimalsafebootnetworkactivexdrivers32%systemroot%�... Read more

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i am using xp but when i try to download security updates on my pc i get a message that my pc is not allowing direct x.
i tried changing my settings but am not sure what to do.
any help will be appreciated.

Do you mean ActiveX?
you could try Internet Explorer>Tools>Internet Options>Security,click Default Level,click apply,click ok
see if that helps.

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My Toshiba (satelite) laptop was allowing update downloads but suddenly stopped. I have not been able to get the downloads updated successfully on the laptop after several attempts. The download looks ok but fails. I have tried Auto and other types of downloads to see if it makes any difference. No Go. Appreciate some guidance. Thanking you,
Hidat

Hi and welcome to TSF have you checked for malware or viruses with your antivirus or malware scanner,can you update other programs

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MY SISTER PASSED ON AND I HAVE BEEN TRYING TO USE HER COMPUTER, THE REGISTERATION SAYS OEM FROM DELL, BUT THEY WONT GIVE ME AN ACCOUNT. THE COMPUTER HAS XP HOME EDITION SP1 AND I HAVE WENT TO MICROSOFT FOR THE SP2 AND ALL UPDATES AND HAVE SPENT MANY MONTHS & HOURS TRYING NOTHING WILL DOWN LOAD. ALL I WANT TO DO IS MAKE SOME STILL PICTURE MOVIES WITH AUDIO AND PUT ON A DVD FOR VIEWING ON A TV FROM A DVD PLAYER. SEEMS LIKE ALL PROGRAMS STOPPED WORKING USED TO HAVE DIRECTX 9 FOR A TV CARD I PUT IN BUT IT REVERTED BACK TO DIRECTX 5 AND THE MEDIA PLAYER WAS 11 BUT REVERTED BACK TO A LOW VERSION AND TOOK ALL MY MUSIC I HAD STORED ALL IS LOST....DONT KNOW HOW TO USE THE REGISTRY OR EDIT IT AND COMPUTER WONT BACK UP ANYTHING LOST PARTITIONS ALSO AND DONT KNOW HOW TO REPARTION SOOOOOOO COMPLICATED AND THE SYSTEM RESTORE WILL NOT SET POINTS NOR RESTORE. MAYBE SOMEONE CAN HELP ME WITH 3 PARTY SOFTWARE OR WORK AROUNDS. ANY ADVISE WOULD BE MOST APPRECIATED, AS TOO MANY WASTED HOURS FOR NOTHING IS GETTING SICKENING AND NOT BEING ABLE TO DO ANYTHING ON MY COMPUTER.

Hello,Sorry to hear about your loss.Can you post some more details about the system model etcWhat security software is the laptop equiped with? as it could be the firewall is blocking trafficI would start by running some free online anti malware scans try the following...http://housecall.trendmicro.com/http://www.pandasoftware.com/products/ActiveScan.htmTry going to start run then type sfc /scannow

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I have Windows 7 SP1. From 161108 my Windows Update cannot find any new updates, it just searches for days and days. There are many posts on this subject, but I have not been able to solve the problem.
2. Would it be a very bad idea to stop updating Windows 7 from now on?

Best regards
Sven Ingvar J?nsson

Hi:

Question #2:
Yes, it would be a VERY BAD idea to stop taking at least critical and important security updates from now on. MS now issues them all together in a monthly "roll-up", rather than individual updates. But there is a way to take only the "security" patches, instead of the combined security+performance patches.
Let's get your WU working first...

Question #1:
If WU is stuck on "checking for updates", you need to temporarily shut down that process/service in order to manually install the 2 most important patches that should fix it (3020369 and 3172605).

Let's try this:
IF NOT ALREADY DONE: Download and save, but do not run yet, the standalone installers for KB3020369 and KB3172605 for your architecture (32-bit or 64-bit).
Disconnect from the internet.
Disable the Windows Update service in both the applet itself ("never check for updates") AND from services.msc (change it to "manual" and STOP the service, then click "OK").
REBOOT
Run 3020369 and reboot.
Run 3172605 and reboot.
Go into services.msc and change WU back to "Automatic-delayed start" and start the service.
Reconnect to internet.
Change WU to "notify me, but let me choose".
Run a manual check for updates.
The concept is that you are going to install them from the standalone installers that you have downloaded locally to your computer, NOT via Windows Update.
So, if Windows Update is partially or fully enabled when yo... Read more

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Hi i just bought a lenovo thinkpad t430 (this week) that came already with Windows 7 Home Premium 64 bit already installed and i'm having issues installing updates.

all the automatic updates would install but on reboot the install would fail (even with antivirus disabled and on safemode) reverting back to original settings.

i then went to do manual downloads and updates from the microsoft page. i managed to successfully install all of the "security update for windows" but all of the "update for windows 7 for x64 based systems" are the ones im having trouble with along with a few others.

i then went and manually downloaded MGAdiag.exe to run a manual diagnostic and this is what i get.

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JKHXW-D9W83-FJQKD
Windows Product Key Hash: AYaBykmfTHUVW5whGaYMeVJn0/U=
Windows Product ID: 00359-OEM-8992687-00249
Windows Product ID Type: 2
Windows OS version: 6.1.7601.2.00010... Read more

A:Problems installing windows updates both automatically and manually

it said update as already been installed...

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Looking for any help.  Have tried to run system update readiness tool but it fails with a wuapi.dll error message.

wuapi.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

Running Windows 7 SP1 32 bit.

Here is log from sfc /scannow

2016-01-15 22:18:39, Info                  CSI    00000009 [SR] Verifying 100 (0x00000064) components
2016-01-15 22:18:39, Info                  CSI    0000000a [SR] Beginning Verify and Repair transaction
2016-01-15 22:18:44, Info                  CSI    0000000c [SR] Verify complete
2016-01-15 22:18:45, Info                  CSI    0000000d [SR] Verifying 100 (0x00000064) components
2016-01-15 22:18:45, Info                  CSI    0000000e [SR] Beginning Verify and Repair transaction

A:SFC reports corrupt files and windows updates will not run manually

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Hi

I think I was infected with the virtrigger spyware/malware. I believe I was able to get rid of it.

However, I am unable to run the Malwarebytes program that I saved on my usb even after changing the file name. Tried to run it in Safe mode and Normal mode but after selecting Malwarebytes, it did not do anything.

I'm stuck on what to do next. Please see my HJT log. Any help is APPRECIATED!!!

Hi, babes_176 Welcome.Go to the Control Panel. Click on System. Select the Hardware tab, then the Device Manager. Select View from the menu, then "Show Hidden Devices". Expand the Non Plug And Play Devices and see if there is a device with a name starting with TDSS. If you do, post the exact name on your next reply.

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Please help... I uninstalled AVG and reinstalled to no avail -- I am still getting error messages periodically (AVGNSX.exe....) and "warnings" from AVG regarding not being able to download updates and that I "may not be protected". If anyone can help I would really appreciate it! Thanks! ~Jeannie