Tech Problem Aggregator

Help, infected laptop, currently in safe mode.

Q: Help, infected laptop, currently in safe mode.

Hi, I had McAfee running and it found a trojan, so i removed it right? For some odd reason my PC restarted(blue screen of death, something about memory) Every time i try to boot normally it gives me the blue screen. so now im in safe mode typing this. I've done multiple full scans on Mcafee and it still says one or more errors could not be fixed because of an error. anyways it been like this all day. I just downloaded avast version 4.8 and currently scanning my system. Any suggestions of help? I'd rather not delete the entire contents of my hard drive and reinstall vista.

I tried downloading Malwarebytes but when i try to run it, it won't open.

Edit 1-avast! Virus Cleaner Tool - version 1.0.211 Ansi

Edit 2- Currently scanning with AVG 8.5 Free Trial Safe Mode

Edit-3 It seems that AVG has cleaned my computer right, i can now boot up normally and my mcafee says im secure.tt

Edit-4 Mcafee is on overload again, my computer got blue screen again. and i am currently scanning with mcafee.

Edit-5 Mcafee has been uninstalled by me and now running avg once more

A: Help, infected laptop, currently in safe mode.

Please help anyone?

10 more replies
Answer Match 73.5%

W32/Blaster.worm has infected laptop. Can't get on web. Can't get in safe mode.
From my cell phone I have been researching and it seems to be an old virus.
I am getting security warning/malicious program.
Firewall warning: Hidden file transfer to remote host has been detected. There is a remote host transfer IP: 25.92.229.139.
And it make a pig squeal sound when I start it up!
Please help! Thank you!

A:W32/Blaster.worm has infected laptop. Can't get on web. Can't do safe mode.

Please do the following:Download the appropriate version for your system of the Farbar Recovery Scan Tool and save it to a flash drive.Plug the flashdrive into the infected PC.Enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account and click Next.To enter System Recovery Options by using Windows installation disc:Insert the installation disc.Restart your computer.If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.Click Repair your computer.Choose your language settings, and then click Next.Select the operating system you want to repair, and then click Next.Select your user account an click Next.On the System Recovery Options menu you will get the following options:Startup RepairSystem RestoreWindows Complete PC RestoreWindows Memory Diagnostic ToolCommand PromptSelect Command PromptIn the command window type in notepad and press Enter.The notepad opens. Under File menu select Open.Select "Computer" and find your flash drive letter and close the notepad.In the command window type e:\frst.exe (for x64 bit version type e:... Read more

2 more replies
Answer Match 70.56%

I have an infected Dell laptop running Windows XP Pro SP3. On startup, it displays a System Shutdown pop-up with a one-minute timer and the message, "The system process C:\Windows\system32\services.exe terminated unexpectedly with status code -1073741482. The system will now shut down and restart."

When I booted it into Safe Mode, I found AVCare (which I removed). Spybot S&D also caught Monopod attempting to set a startup item in the registry (which I blocked). There's more garbage on the system, because it still reboots itself.

I booted it again into Safe Mode (logged in as Administrator) and tried installing SDFix and MBAM from a flash drive. I was able to install both of them, but they both crash when I run them. SDFix crashes right after I type "Y" to start the scan, and crashes explorer.exe along with it. I was able to start MBAM after installing, but it crashed as soon as I clicked "Start Scan", and I when I try to run it again I get the message, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

Any help would be very much appreciated.

More information as of 9:30 PM:

HijackThis also will not run. Firefox and IE7 are both get redirected away from anti-virus and anti-spyware sites (like Trend Micro House Call). In some cases the browsers crash. I installed Google Chrome to try to get a clean browser, and it won't bring up a... Read more

A:Infected laptop reboots automatically on startup; MBAM and SDFix crash in Safe Mode

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

1 more replies
Answer Match 64.26%

Hi Guys n Gals , my name is Mark , I have an old laptop I am trying to get going , it has never been online so its not a virus , and the cd rom does not work , and no USB sticks have ever been plugged in all it was used for was playing bejewelled the old one and windows games , not pad then kind of tasks . once shut down moved to new place , unpacked , it would not start up.   by this I mean ... the screen that shows up usually after a improper shut-down .... Safe mode ... Safe mode with network .....  Start windows normally ... that screen ...  no matter what selection I make it freezes there and I can no longer move or alt cntr del ... nothing works .. power button . also Its so old i cant figure out how to boot from usb as the cd rom does not work . I thought I figured it out , but it kept bringing me to the start normally ,,, safe mode ... safe mode with networking screen after 15 seconds of black screen , witch is the reason I thought it was working because generally when I boot other computers the screen goes black with the small flashing thing in the corner for a few seconds then starts booting windows , but this one brought me to that menu then froze ...   
here is a pic of the menu i speak of .
 
 ACER TravelMate 4000 Series MODEL: ZL1
 
Thank you very much for reading my post!
 
Mark

More replies
Answer Match 63.42%

Hi guys,
it is my first time to join to this forum. I really need the solution of my laptop Problem. I Have my
Gateway EC38 and it has been
freezing while I am using in normal mode.
But in Safe Mode works well. I tried uninstall my video card driver and also my sound card but nothing works. I also do
sfc/scannow in safe mode/safe mode with command prompt, but yet it says I have corrupted file but he doesnt show any file. I check in log file but I dont understand much.
Im always maintaining my laptop hardware status specially ventilation and change every year the cpu thermal gel.
Please help me find solutions to this kind of problem.
My Laptop Details:
Windows 7 64bit
x64 Base processor
factory OS windows Vista
Processor: Intel Centrino 2

More replies
Answer Match 63.42%

There is no malicious software.I have gone through Malwarebytes,TDSSKiller,Kaspersky,etc.Nothing was found.
It doesn't entirely freeze.I can move the cursor which usually is a blue circle.Sometimes more things like highlight icons w/ the cursor or the clock keeps going.
Sometimes when I press ctrl+alt+del and open task manager,the programs that didn't open when I clicked on them will open up.Most times pressing ctrl+alt+del does nothing though.
It works fine in Safe Mode and Safe Mode with Networking.I have disabled all start ups and every service except Microsoft ones and restarted in Normal mode.Still the same problem.
I used checkdisk and it said nothing is wrong.
There are random times where it works fine.No specific time of day.It just happens.Most times it is this way though.

A:Laptop only works in safe mode.Hangs w/ blue circle in Normal mode.

Did you disable the startup items and services in Safe Mode, and then restart in normal mode?
 
Essentially what you are trying to do is a Clean Boot, this has to be performed in normal mode.
 
 
 
***This is a diagnotic tool for Windows Vista, Windows 7, and Windows 8.  This will not repair your computer, but it may point to where the problem lies so that a repair can be made.***
 
Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.
 
Step 1
 
(1)  Click on the Start orb , then type msconfig.exe in the Search programs and files box.  
 
(2)  When msconfig is seen in the pane above the search box and under Programs, right click on it, then click on Run as administrator.
 

 
If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation. 
 
Step 2
 
(1)  Click on the General tab.   
 
(2)  Click the Selective startup option. 
 
(3)  Remove the check mark in the Load startup items  check box. 
 

 
Step 3
 
(1)  Click on the Services tab. 
 
(2)  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running. 
 
(3) ... Read more

18 more replies
Answer Match 63.42%

Not sure exactly what happened but couple days ago the laptop started to hang up or freeze when I tried to run any application, such as a browser, control panel, and even task manager. If I need to turn it off I have to hold the power button which I know is not good but otherwise I would not be able to reboot. If I go into safe mode I can use the computer somewhat sluggish but I can at least open up programs and even get on the internet. I cannot do system restore as this had been turned off. I had a conflicting driver issue that I installed, but that has not helped, I dont know what else to do. Please help this is my only computer.
 

A:Solved: Help, laptop only works in safe mode, hangs up in normal mode.

9 more replies
Answer Match 63.42%

Hello everyone.  I am trying to fix my mom's computer but have so far been unable.  The laptop is running but it is incredibly slow.  When I first got on it a bunch of pop ops took over the screen.  The computer would randomly go to other sites on it's own.  It would go to a search sight called "clarosearch".  Worst of all, it's incredibly slow.  For example, from the desktop, it take about 45 seconds for the IE window to open when I click on the icon.  It takes about that long to navigate to a page and so fourth. I downloaded and ran a registry cleaner, spybot search and destroy, malwarebytes, and ad-aware.  These found a bunch of problems and cleaned some up, I guess.  The pop ups are gond and so is the strange search site, but the computer is still running just as slow.  It's a paperweight.  Getting another computer isn't really an option right now as my mom is unemployed and we're actually trying to get her resume online but we can't even do that right now with the way the laptop is acting.  I downloaded hijackthis and ran a scan.  Here is the log.    Oh, and as the subject says, the computer runs fast and fine in safe mode.  Please let me know if there is any other info that is needed as I'm not sure what to provide.  Thank you in advance for any help or suggestions you can provide.  Logfile of Trend Micro HijackThis v2.0.4Scan saved at 6:26:57 PM, on 4/26/2014Pl... Read more

A:Windows XP Laptop very slow in normal mode but fine in safe mode

Hello scoobyjax,my name is Jo and I will help you with your computer problems.Please follow these guidelines:Logs can take a while to research, so please be patient.Read and follow the instructions in the sequence they are posted.print or copy & save instructions.back up all your private data / important files on another (external) drive before using our tools.Do not install / uninstall any applications, unless otherwise instructed.Use only that tools you have been instructed to use.Copy and Paste the log files inside your post, unless otherwise instructed.Ask for clarification, if you have any questions. Stay with this topic til you get the all clean post.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.***1. Download Security Check by screen317 from here or here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.Vista / Windows 7/8 users right-click and select Run As Administrator.A Notepad document should open automatically called checkup.txt; please post the contents of that document.***2. Download OTL to your desktop.Double click on the icon to run it.Vista / Windows 7/8 users right-click and select Run As Administrator.Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Check the boxes beside LOP Check and Purity Check... Read more

3 more replies
Answer Match 63%

Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help
 

More replies
Answer Match 63%

Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help
 

A:laptop not working in normal mode. Only safe mode works

I have closed all your other POSTs
please only post in one forum
this is considered forum flooding - and will only slow down a response

this site is run by volunteers
and so it may take a while to get someone who knows your issue to answer -
If you need urgent response , then try one of the payfor sites that provide a rapid response or find a local technical support specialist in our area you can take the PC to
 

2 more replies
Answer Match 63%

Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help
 

More replies
Answer Match 63%

My laptop hangs up/ freeze in normal mode. Now I can only open it on safe mode. I was only copy pasting some files couple days ago when it happened. I have to hold the power button to turn it off. I already tried system restore and reformatted it twice. I'm using HP Pavilion dm4-1160us, windows 7 64-bit. HELP!!!
 

A:Help: laptop only works in safe mode, hangs up in normal mode

14 more replies
Answer Match 63%

Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help
 

More replies
Answer Match 63%

MALWARE issues!!!I was having trouble staying in SAFEMODE to try to do some cleanup on my Laptop. The malware prevented my getting into safe mode and would cause the pc to just reboot normally. Because of this, I went into the msconfig>system config utility > boot.ini> then placed a check in the safemode box. I rebooted. Now its worse because it is now stuck with the BLACK screen safe mode choices. But It still wont go into safe mode and wont even reboot normally to reg windows mode.It trys to reboot on its own after a countdown of 30 seconds. But a blue screen quickly flashes once. Then it tries to reboot over and over again no matter which option I pick (last known config, safe mode networking, safe mode, safe with command, etc), it just tries to reboot over and over again like a broken record.I can get into phoenix BIOS by pushing F10 (or F12 I think), but I dont know what I can do there.At this point, i just want my pc to be able to boot normally into Window, and I will see what I can do in reg windows mode as far as cleaning the malware off my pc.Please help in easy terms.Thanks for your help in advance...PS: Windows Home edition OEM sp2 IE7-HP pavillion 8100 laptop-I have the original sealed discs that came with my 4 or so year old Laptop.I just need to be walked step by step if I need to boot from them. I dont want to have to wipe everything out or have to do a fresh install, if I can at all avoid this....Sorry for the hassle.My original main goal... Read more

A:HELP! My Laptop wont do safe mode or boot into reg Windows mode-

Hello and welcome. I am moving this from XP to the Am I Infected forum for scans.Lets do these from normal.Please download TFC by Old Timer and save it to your desktop. alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser! Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and yo... Read more

9 more replies
Answer Match 62.58%

Hello guys,
you are my last hope! I do not know what I am supposed to do anymore, I spent the last 8hours looking on the net what I could do. I am a computer noob and have little experience with computers at all.

Here's my problem. My laptop doesn't start anymore. The first thing I noticed on my boot screen were four parallel vertical lines of dots, then four parallel lines of vertical dashes then dots again and so on. This is in the background from the time when I start my samsung R70, even on the boot screen, as well as on the windows vista loading screen (these little boxes floating from right to left...). These really weird dots are however NOT present in the DOs menu and neither is it after you pressed F8 to boot in safe mode. They are also NOT present in safe mode that means they disappear after the boot screen and are not evident on the black background of the safe mode desktop.
However at the time when the windows vista sign is supposed to flash up and you'd be prompted to enter your password (this is when I start it normally), nothing happens and a greyish-white screen comes up, after which the system just restarts and the whole process happens again (including the dots mentioned earlier). I can run the laptop in safe mode, in fact I am running it in safe mode with network drivers right now to type this, but I cannot, under any circumstances, run it in normal mode. When I start it in safe mode I get the following notice:

(Yes, I am running a German OS, so I a... Read more

A:Help! Laptop runs in Safe mode but not in normal mode

Quote:





Originally Posted by XQlusive



Weitere Informationen ?ber das Problem [Additional information]
BCCode: 50
BCP1: A33100F8
BCP2: 00000000
BCP3: 820818F8
BCP4: 00000002
OS Version: 6_0_6000
Service Pack: 0_0

Please guys, help me!

I am a year 12 boarding student and I desperately need my laptop to get my work done!

Do you guys reckon that installing a completely new windows vista will solve the problem?

- I do not have the original vista CD with me since I am German and on an exchange to Australia. My dad has the CD and he's about 22.000km away right now.




Hi -

The BSOD bugcheck (STOP error) = 0x50 = invalid memory referenced

As you said - no service packs installed, which is probably one of the problems here. You need to see if you can re-install Windows and then see if it is stable or not.

I do recommend another re-install of Vista using the manufacturer's (OEM) recovery DVD. This must be the first item on the "to do" list. Contact your father or the system manufacturer and obtain the Vista recovery DVDs. Do you have a recovery partition? Many do. Usually, the key to invoke the recovery partition if F10 - during boot-up.

Two other options until your Vista DVDs arrive from your father -
1. Download and burn Server 2008 - it has the same build as Vista, with a few features that have been disabled. It is a trial offer that can be renewed up to 240 days - http:/... Read more

1 more replies
Answer Match 60.48%

Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

A:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 59.64%

I have an infection in my DropBox.
I am hoping i disconnected before it got to my local box, but cannot tell because, I logged off/shutdown the system.
Windows 7, booting up, trying to go into Safe Mode, with networking.
As soon as it comes up, I try to log in (Still disconnected from the network, and it reboots the system.
Is this something new, or maybe unrelated?

A:Lucky Infected and No Safe Mode now?

Welcome to BC...
 
This is the second time this week that someone has posted not being able to boot into safe mode. Please
start a new topic in the Malware Removal forum and let the pros see if it is a new malware or just a coincidence.
 
Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
If you cannot complete a step, then skip it and continue with the next.
In Step 6 there are instructions for downloading and running FRST which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.
After doing this, please reply back in this thread with a link to the new topic so we can close this one.
 
DO NOT bump your new topic. Wait for a response from one of the Team Members.

1 more replies
Answer Match 59.64%

Hi guys. I just joined this site and this is my first post. My desktop has been infected with Malware/Viruses and won't boot in any mode (safe, safe + networking, last good setting, or normal mode). The closest thing I get is when i go to safe mode and i get a total black screen with no start button or taskbar and on each of the four corners says "safe mode". However, I cannot do anything else on the screen. (Using laptop right now due to desktop being down)

After some research on the web I found that I could try the Avira Rescue CD and would hopefully remove the malware/virus. It's been almost a week but if memory suits me right, the virus was called Cleanup Antivirus. I also was experiencing google redirects. I have already finished most of the steps on the following Avira rescue cd instructions website:

http://forum.avira.com/wbb/index.php?page=Thread&threadID=82163

I am currently stuck on step 7 part 2&3. The reason for this is because in the command line, I type exactly what is instructed but the only thing it does is in the next line says:

"Devices" (text is in a neon greenish-blue font) (This is when i type in "ls /mnt")
When i type in " /mnt " it then says "/bin/ash: /mnt: Permission denied"

Not sure what to do because I have already restarted my computer and tried all modes including safe and normal but am still unable to get my normal computer settings.

I would get my log files with Hijack ... Read more

More replies
Answer Match 59.64%

Hi, last fri I received an email via my yahoo account from UPS ( which I now now is not). I think this is a nasty virus has worms too.Avira scanned the file before I unzipped it, I did not get any warning, even though I had updated avira files before, then it went spirling downhill!!I had so many windows opening up, I immediately disconnected from the net then proceded to virus scan with Avira. At the end of the scan, it could not help as it was infected. I could not open the report, even though there were warnings.I tried Spybot scan which found a majority of problems which I allowed the fix. I did not think it wise to go on the net as I kept getting Internet Explorer pages opening up.All during this time I was getting Norton virus updates and warnings - I dont have nortons so ignored them and did not open any of the files. Just closed at the X them and made sure i was disconnected from net.After spybot cleaned up, I used ATF to clean my temp files and then turned off and re-started.Since then I can not log on to windows, even in safe mode and adminstrator. I tried and logging on a number of times in a variety of ways but it keeps logging me out. I am not getting past the log on page.I cannot seem to get into windows and think I must have messed up somewhere. I have my external drive plugged in and was about to back up my monthly documents but decided to reply to my emails before! Hence now cannot access anything. I have spent the weekend reading forums and page... Read more

A:infected with UPS virus. Cannot log on even in safe mode

I tried ... logging on a number of times in a variety of ways but it keeps logging me out. I am not getting past the log on page.I have spent the weekend reading forums and pages and pages of advise. I read this forum thread as well as thread: http://thinkinginpixels.com/quick-fixes/fi...onlog-off-loop/I really need my documents and cannot afford to loose them as there are files I need to send to my mortgage lender asap.mandyRe: LogOn/LogOff LoopGo ahead with the thinkinginpixels instructions: That is your best chance to get back in to Windows. It will take several hours to complete, and you should then be able to use Windows and retrieve the documents that you need. The instructions provide a series of logical steps that are relatively easy to follow and should lead to a positive result. Any problems, let us knowShould that fail (unlikely) we can help you get those documents by another means.Let us know how you are getting on.'Alien

81 more replies
Answer Match 59.64%

I would be very grateful for some help sorting out a friend's PC please.

I've read the First Steps page but cannot carry out all of the suggested scans.

When I boot the PC normally, it works very slowly loading XP Home, then suddenly reboots itself before getting to the login screen. I discovered that it will run in Safe Mode with Networking and I'm using it now to create this thread!

I've run dds.scr and the scan result is pasted below. (Attach.txt is included here in a zipped file). When I try to run GMER nothing happens. The egg timer appears for a few seconds but nothing more. I have downloaded SPTDinst-v162-x86.exe. Executing this file results in a popup stating "No SPTD version was detected". The Uninstall button was greyed-out but the Install button looked inviting, so I clicked it and was prompted to re-start Windows. I restarted XP in Safe Mode and it appeared to load SPTD.sys.

Before looking at this forum I was going to attempt a Windows re-install and backed up My Documents onto a USB memory stick, which I then scanned with Avira on a another laptop. This revealed 16 music files, which had been downloaded with Limewire (I presume), all containing the same virus - EXP/ASF.GetCodec.Gen. I've uninstalled LimeWire now.

I have tried to install Avira AntiVir Personal (in Safe Mode) but, after extracting a load of files to a Temp folder, it gets part way through 'Preparing Installation...' then crashes(?).

I don't know what to try n... Read more

A:Infected PC only works in Safe mode - Help please

Please close this thread - I have wiped the system and re-installed XP. It seemed like the smartest thing to do...

1 more replies
Answer Match 59.64%

Microsoft did a scan in safe mode, but my computer is still running slow. i cant figure it out. i have one care as my anti virus, and malware bytes. i've ran both and nothing is showing up, any suggs would be greatly appreated.

thanks,
Lindaga35

A:am i still infected? scanned in safe mode already

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here

5 more replies
Answer Match 59.64%

Browser keeps crashing and PC still very slow. I couldn't do anything unless I was in safe mode. Initially, the icons on desktop were almost completely gone. System is 7 Premium, 3 GB RAM, AMD processor. Thanks for getting me started on getting out of this nightmare.

A:Slow Infected PC; ran JRT and ADW from safe mode

Let's start with a scan using DDS. See if you can get into 'safe mode with networking' :

Download DDS from one of these links:
DDS.com

DDS.pifDisable any script blocking protection
Double click the dds icon to run the tool.
When done, DDS will open two (2) logs: DDS.txt
Attach.txt <--- will be minimized in the task tray

Save both reports to your desktop.
Include the contents of both logs in your next post.

The scan will instruct you to post Attach.txt as an attachment.

9 more replies
Answer Match 59.64%

I am trying to fix my father's desktop computer, which he seems to have sufficiently filled with Malware. I am having a very hard time dealing with this, and am hoping for some help. Here are some of the things I know so far: It is a Dell running XP. Currently, I cannot run task manager, either in normal or safe mode. I cannot install Hijack This, MalwareBytes, or any other program in an effort to remove anything. Some of the names I have run across are "AntiMalware Doctor", "Security Tool", as well as the "Microsoft Security Essentials Alert" (particularly when I try to run taskmgr or regedit in the normal mode). I have been able to access regedit when in Safe Mode with Command Prompt... That is as far as I have gotten. I found some junk that seems to be related, but each restart brings me the same "Microsoft Security Essentials Alert" when I reboot and try for the taskmanager. As I can't seem to run anything on the desktop, I am using my laptop to try to download any potentially useful programs and move them over with a jump drive, but nothing will load. Any thoughts or recommendations would be greatly appreciated!!!!!!!I was just able to run TDSS Killer in Safe Mode from the Command Prompt, which appeared to be successful. Here is the log... I hope I copied it in right, as it appears huge! TDSS rootkit removing tool 2.4.2.1 Sep 7 2010 14:43:442010/09/25 10:48:32.0734 ===============... Read more

A:Computer infected can't even run in Safe Mode!

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

2 more replies
Answer Match 59.64%

I'm not able to use internet in regular mode of windows xp. If i restart in safe mode with network support I can access the internet.I have checked everything concerning driver issues etc. The ip is correctly assigned. I have done several scans wit MBAM, I've used registry cleaners, etc. It all started a couple weeks ago when the pc started working very slow. I did a disk cleanup, defragmented the harddisk, did registry cleans, scanned for viruses etc. It was a bit better but not too much. After a few days the internet stopped working on my pc.Is there any solution to fix this problem?Hereby the DDS.txt log:DDS (Ver_10-03-17.01) - NTFSx86 Run by Zjefne at 13:56:09,23 on vr 24/09/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.3.1252.31.1043.18.447.221 [GMT 2:00]AV: Panda Antivirus Pro 2010 *On-access scanning enabled* (Updated) {EEE2D94A-D4C1-421A-AB2C-2CE8FE51747A}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\Program Files\Panda Security\Panda Antivirus Pro 2010\TPSrv.exeC:\Program Files\Ahead\InCD\InCDsrv.exeC:\PROGRAM FILES\PANDA SECURITY\PANDA ANTIVIRUS PRO 2010\WebProxy.exesvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exesvchost.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\A... Read more

A:Infected? No internet, just in safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

3 more replies
Answer Match 59.64%

I have Wxp Pro on a Dell pc. I get no pop-ups, but programs are slow to open and slow to run. I can't start the pc in safe mode by using F2, F8, F12, etc. When those keys are used, the pc ignores it and starts normally.
When a browser window is open, I can open a site, can scroll thru the site, but can't click on any links or buttons. It acts as if it is just a graphic.
One strange thing, if I minimize the browser window, then maximize it again, I can then surf inside the site.

I have run Ccleaner and Ada-ware. I then ran Rkill, then SuperAnti-spyware and Malwarebytes. Running a full scan on both. SuperAnti found 53 items, quarantined all, but no help. Malware did not find any issues.
I've tried a system restore, but keep getting "can't restore system.......".

Any fast help is appreciated, this is for a school secretary's pc.
Phil

A:Am I infected? Can't start Wxp in safe mode

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList last 10 Event Viewer logList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform quick scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. * Post the log back here.Be sure to restart the computer.The log can also be found here:C... Read more

9 more replies
Answer Match 59.22%

Hi Guys,

My WinXP Sony Vaio VGN-215M has been infected by what the Dr. Web demo identified as 'NTRootkit.83'. The first symptom I noticed was .EXE files starting to disappear, including my Norton Antivrus. Another problem I noticed is my wireless network connection has disappeared (no networks show up anymore).

I have tried a variety of tools including the McAffeee Rootkit tool beta, but it seems this one is still sticking around. Dr. Web support indicated I should reboot in safe mode and then run Dr. Web to remove it, BUT; when I try a reboot in any form of safe mode, it:

a) reboots
b) shows the loading screen, and then goes through a list of drivers on the bottom of the screen
c) reboots itself back into normal mode

So effectively I cannot reboot into safe mode.

I have output the following Hijackthis logfile, if this helps:

Logfile of HijackThis v1.99.1
Scan saved at 8:19:25 PM, on 16/02/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Programme\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\svchost.exe
C:\Programme\Raxco\PerfectDisk\PDSched.exe
C:\WINDOWS\Explorer.EXE
C:\Programme\Apoint\Apoint.exe
C:\Programme\ATI Technologies\ATI Co... Read more

A:Infected with NTRookit.83 - Can't reboot in safe mode

Still getting nowhere.

Installed Dr. Web antivirus, and just like my Norton, the .exe files for the program disappear. This is one nasty litte trojan.. please help!
 

1 more replies
Answer Match 59.22%

I've been in France the last 9 months studying and when I came back, my parents told me to look at their computer since it has been acting weird and they could only use it in safe mode. They had been using it without any virus protection it seems. So I dowloaded Super antiSpyware, MalwareBytes and Avast, and scanned the computer with each of them. Superanti spyware found about 1700 infections, malware bytes found 260 more, including koobface.worm, and avast found 4 viruses. I managed to be able to start the computer in normal mode but it freezes many times, so it is very ineffective to use it like that. I don't know what else is wrong with it as I've run out of knowledge of how to fix the problems. I managed to run DDS in normal mode, but was unable to run gmer, both in normal and safe mode. It said there was an unexpected error and it must close.Here is my dds log. Anything else you'd like me to do, just tell me.DDS (Ver_10-03-17.01) - NTFSx86 Run by David at 1:35:00.38 on Sun 06/06/2010Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.1.1033.18.1915.1146 [GMT -4:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *enabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLau... Read more

A:was infected with koobface.worm, must use safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens. Somethings to remember while we are working together.1.Please do not run any other tool untill instructed to do so!2.Please reply to this thread, do not start another!3.Please tell me about any problems that have occurred during the fix.4.Please tell me of any other symptoms you may be having as these can help also.5.Please try as much as possible not to run anything while executing a fix.If you follow these instructions, everything should go smoothly.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Gmer is the best but can be hard to get a log lets try this and see what we get.Scan With RKUnHookerPlease Download Rootkit Unhooker Save it to your desktop.Now double-click on RKUnhookerLE.exe to run it.Click the Report tab, then click Scan.Check (Tick) Drivers, Stealth, Files, Code Hooks. Uncheck the rest. then Click OK.Wait till the scanner has finished and then click File, Save Report.Save the report somewhere where you can find it. Click Close.Copy the entire contents of the report and paste it in a reply here.Note** you may get this warning it is ok, just ignore... Read more

3 more replies
Answer Match 59.22%

Hey guys,So my girlfriends computer had a virus on it called Windows System Defender. It installed itself while browsing the internet, no we don't remember what site it was. I looked up ways to remove it and I did everything it said to do and even removed an instances of it from the Registry. It still persists and continues to come back,we think. After running a bunch of virus scanners it appears that I have gotten rid of the original virus but now have a new one that we can't figure out what it is and won't pop up on virus scanners. It also won't let us boot up in safe mood. It gives us a blank blue screen when we try to do so. I have posted a HJT log to see if that will show anything. Any help is much appreciated. Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:20:16 PM, on 11/3/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16915)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\WINDOWS\system... Read more

A:Infected With Virus and Can't Boot to Safe Mode

Problem has been resolved.

2 more replies
Answer Match 59.22%

Hello,

I'm using a spare computer to try and resolve an issue with my laptop.

Earlier I was using Firefox but Internet Explorer suddenly began to pop up. After a few tries using Task Master, I was able to shut off IE. But I wanted to search for any trojans or viruses and attempted to scan using Malwarebytes. This program shut down after a few seconds of scanning. When I attempted again, it said "Windows cannot access the specified device, path, or file."

I tried to run HijackThis in Safe Mode to try and get a log but got the exact same message as above about Windows not being able to access.

Any assistance would be GREATLY appreciated!
 

A:Badly Infected - Cannot Run HijackThis in Safe Mode

16 more replies
Answer Match 59.22%

XP Pro SP3 machine boots fine normally but can not get past the driver loads in safe mode. It just starts over. Seems to stop at the MUP.sys line. I've copied in a different MUP.sys file but it didn't help.
Original problem is something is starting up about 9 instances of Windows Explorer in full screen on multiple advertising sites and hanging the PC for a while. Also get memory location errors popping up at regular intervals. Memory test is good and the sticks are now 4 days new but still get the errors that don't hang anything but the messages just reoccur.  
Ran Malwarebites and deleted old user profiles, temp files and got Windows updates current. Didn't see any odd programs installed or notice any crazy processes but haven't sorted each little one out yet. Have antivirus on it but not detecting anything.

A:XP Pro Infected boots OK but not booting into safe mode

Video card or internal?

2 more replies
Answer Match 59.22%

I am visiting my kids and my ex-in laws got scammed by a FakeAV.  The person they talked to installed windows 8 and now it boots only to safe mode. 
 
Here are the Hijack This logs, DDS logs.
 
Logfile of Trend Micro HijackThis v2.0.5
Scan saved at 12:12:54 PM, on 8/29/2014
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.17028)

Boot mode: Safe mode with network support
Running processes:
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
C:\Users\Ron and Karen\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\89NEVL99\HijackThis.exe
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://dell13.msn.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSear... Read more

A:Not exactly sure what computer is infected with but boots only to safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/546184 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Answer Match 59.22%

My XP machine has a problem.  It gave me the Moneypak page on boot up and won't boot into safe mode.
 
I made a ubuntu startup disk and used that to backup my data files.  Also, ran some antivirus boot disks (Kaspersky, Bitdefender, and AVG), but it did not fix the problem.  However, they did get rid of the Moneypak page that was showing on startup.  Now when doing a normal boot, I see my desktop for about 1 or 2 seconds, then get a beige screen which changes quickly to a white screen and hear the hard drive spinning - probably loading things.  When I hold the power button to reboot, the blank page shuts down and I can briefly see my normal desktop full of icons again. Not enough time though to run any programs.
 
Since I can access my files by booting into Ubuntu, I assume the problem could be fixed by manually removing the right files or making some other changes, but I don't know which.
 
Can anyone help me get my machine working again?  Your assistance is much appreciated.
 
 

A:Infected with Moneypak - can't boot into safe mode

Hello and welcome to Bleeping Computer. I am sorry that you are having troubles with your computer and will try my best to help you. I know that being infected is very frustrating, but I will be here to help you through the whole process of cleaning. Removing malware can be difficult and complicated and will most likely take many steps, so please stick with me until I have declared your computer clean. I always recommend printing my instructions before following them in case you cannot keep this webpage open. Please be sure to alway follow all steps exactly as they are written and let me know what happens each time. Stop and ask if something unexpected happens or if you are unsure of how to proceed.Please respect my volunteered time and stay with me until I declare your computer clean. If you are going to be delayed for a while, please let me know.Are you booting Ubuntu from a CD? Do you have a USB flash drive available?

more replies
Answer Match 59.22%

Hi,

Had Issues for a while with being directed to random sites while using google and random pop ups,

Had the Yellow shield pop up in the task bar telling me i had to restart the system, after restart the Colour of the font in Firefox had changed to black and was running slow and freezing, 3-4 minutes in and the system would freeze only relief being the restart button.

3/4 restarts down the line im here , after the Windows XP loading screen goes off the screen just stays black no welcome page

EDIT EXTRA: It seems the wpa.dbl fil was modified at the time of the attack

Hijack This Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 23:40:42, on 15/07/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.micros... Read more

More replies
Answer Match 59.22%

Today, my laptop became infected with the FBI malware.  It has disable my ability to use Safe Mode in any way. 
 
Through reading on this site and Norton, I found initial instructions on downloading FARBAR Recovery Scan Tool.
 
I urgently need assistance.   Thanks.
 

A:Infected with FBI Virus - Safe Mode is not accessible

Hello anewbie1! Welcome to BleepingComputer Forums! My name is Georgi and and I will be helping you with your computer problems.Before we begin, please note the following:I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.The logs can take some time to research, so please be patient with me.Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.Instructions that I give are for your system only!Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Please perform all steps in the order received. If you can't understand something don't hesitate to ask.Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions. Please download Farbar Recovery Scan Tool and save it to a flash drive.Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Plug the flashdrive into the infected PC. If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.If you are using... Read more

3 more replies
Answer Match 59.22%

Hi,
My computer is running windows 7 64bit and got infected with win32.sality.bh. I am not able to run any program except kaspersky. I had a full scan and removed all threats it could find but apparently the so called anti virus is not as powderful as it described. i still cant open any program. I tried to run in safe mode but cant do it without msconfig. any idea how can i run in safe mode? thanks in advance.

More replies
Answer Match 59.22%

Hi all,

My computer started running verrrrrrrrrrrrry slowly two days ago. It's so slow that nothing is usable. I tried to do a system restore, but all restore points are gone before April 30. Restoring the April 30 restore point fails with an error.

Tried various spyware and rootkit removal software and nothing helps. Desperate...

Here's my HijackThis log:

Thanks! Bob

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:33:35 PM, on 5/10/2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intuit\QuickBooks 2009\QBW32.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http... Read more

A:Computer infected? Only runs OK in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.Thanks and again sorry for the delay.Download OTL to your desktop.Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.When the window appears, underneath Output at the top change it to Minimal Output.Under the Standard Registry box change it to All.Check the boxes beside LOP Check and Purity Check.Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as... Read more

2 more replies
Answer Match 59.22%

A user came to me with a laptop that does not connect to the internet at all in normal mode. (Wired or wireless, DHCP or static IP, IPv4 or IPv6)
Connects to the network perfectly fine, but no internet connection.
Unless in safe mode then the internet works just fine. (which led me to think malware was the root of the problem)
Nothing else appears to be wrong/off; just lost internet connection.

disable/enable adapter... nothing
ipconfig /release /renew... nothing
ipconfig /dnsflush /dnsregister... nothing
Tried new drivers... nothing
reset winsock... nothing
Scanned with McAfee... Clean
Scanned with MBAM... Clean
rkill... clean
tdsskiller... clean
running a hjt now, but thought I would post here first and see if it may well be something else.

NOTE: If you think this should be posted in networking then let me know and i'll gladly create a new thread there. I will not post my HJT until recommended, and that will go into the appropriate thread

Thanks in advance for your help. I've been using this site for years, first time I couldn't find a fix and need to post.

A:Internet Connection In safe mode only. Am I infected?

Uninstall your antivirus and let us know if you can connect

1 more replies
Answer Match 59.22%

Hi - I am running a win 7 OS and am infected with the FBI moneypack virus. It is not allowing me to enter either 'safe mode' or 'safe mode w/ networking' or 'safe mode with command prompt'.

When I log in to the computer using a different user I don't have this issue.

Can you please help?

A:FBI Moneypack Virus - Infected even in safe mode

Hi gsms123

I will be handling your log to help you get cleaned up. Please give me some time to do up a fix and I will get back to you as soon as possible.

White Warrior

23 more replies
Answer Match 59.22%

I am available Mon - Thur, but will monitor my post and go to the computer if necessary over the weekend. This is an elderly woman's laptop done as a volunteer project and I will receive no compensation for my services.
 
I get redirected trying to go to bleeping computer and had to use safe mode to download and post.
 
Here is my log:
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 11.0.9600.17344
Run by Judy Gilman at 9:28:45 on 2014-11-05
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4008.3250 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {17AD7D40-BA12-9C46-7131-94903A54AD8B}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: avast! Antivirus *Enabled/Updated* {ACCC9CA4-9C28-93C8-4B81-AFE241D3E736}
.
============== Running Processes ===============
.
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\Explorer.EXE
C:\windows\system32\ctfmon.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\windows\System32\svchost.exe -k secsvcs
C:\windows\system32\wbem\wmiprvse.exe... Read more

A:Win 7 infected with redirect. Can only use Chrome in safe mode.

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/554855 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

2 more replies
Answer Match 59.22%

hi i'm new to the forum, and need some serious help. i clicked the wrong thing, and now i have some virus on my computer, here is what i have tired so far

1. I ran my virus software AVG, but when it starts scanning, it goes like 5 mins then just shuts down, the program still stays open but the scanning window just shuts without completing the scan

2. I ran Ad-ware, and it scans till it gets to the HKEY scan then locks up.

3. I made system recovery disks through the AVG software, but i can;t get the computer to boot of the disk, and i don;t know how to get it to work.

4. I tired restarting in safe mode, to run the virus programs again and the computer will not go into safe mode, it says there was an error and i must start it normally.

following systoms:
-when i start internet explorer it goes right to google, and types in "free porn" and searches out....(no idea why it does this)
-when i open up my documents, windows freezes and has an error then shuts down
-when i start the computer a toolbar pops up on the right side with ads for spyware, porn, insurance and other things.
-also some other things, i can;t really explain

now i been reading on here about HijackThis, so i downloaded that and got the log file. I also got Ewido, i ahevnt; ran a scan yet. i know a little about computers but i can't get anything to work or get this thing off. so here is the log file
------------------------
Logfile of HijackThis v1.99.1
Scan saved at 8:50:45 PM, on 12/... Read more

A:Infected and wont restart in safe mode

14 more replies
Answer Match 58.38%

okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here
 

A:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

11 more replies
Answer Match 58.38%

I have a relatively new Vista Home system which was running fine until last night, when running an exe windows showed the command prompt listing keygen.exe, and serial.exe. Then another was listed, and Windows said something had stopped responding, and it would shut down in 1 minute. It restarted, and after the boot screen, microsoft loading bar the screen usually just remains black, and eventually reboots. Sometimes you see the vista logon scree and it says please wait, only to go black and do the same. Although there's also a short delay with a black background only with a cursor, I can load in safe mode. Here I've run a full AVG anti spyware (formerly ewido) scan which some stuff, unfortunately I can't find reports of that or Avast AV I ran, but I thin it picked up a keygen archive, and deleted 1/2 trojans, moved some other stuff to the chest. In add/remove programs I've found an un-installed some oberon media entries, including big kahuna reef 2, galapago, and others. Tried system restore which couldn't log in, with same black screen problem. I'd rather not re install as I the systems nicely setup, plus I don't have Vista Home Premium CD, only an ultimate which. It's still the same, desperate for help, thanks in advance.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:19:22, on 09/05/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode with network suppor... Read more

More replies
Answer Match 58.38%

Ever since I got that virus my computer has only been able to start in safe mode with networking. Whenever I boot up my comp, the typical windows xp screen would load and then a blue screen would flicker for a mili sec (too fast for me to read!) and then I am presented with the option of booting it into safe mode. I have ran Malwarebytes anti malware and it seems to have gotten rid of most of them, but one or sometimes two keep coming back. The trojan "HKEY_Local_Machine\software\tdss" would come back every time I reboot and run malware. If I dont get rid of it, it will re direct me to a different site (about viruses) whenever I click on links. When I get rid of it, links work fine. And I was unable to run adware and and spybot in sm, I have ran stinger though...Logfile of Trend Micro HijackThis v2.0.2Scan saved at 18:45:20, on 10/23/2008Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Internet Explorer\Iexplore.exeC:\Program Files\Trend Micro\Hija... Read more

A:infected with xp anitvirus 2009 and can only access safe mode

Hello, Imaloser. to BleepingComputer.comMy name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)Please give me some time to look over your computer's log(s).Please take note of the following:In the meantime, please refrain from making any changes to your computer.Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Finally, please reply using the button in the lower left hand corner of your screen.We Need to Run ComboFixNote to readers of this post other than the starter of this thread:ComboFix is a VERY POWERFUL tool which should NOT BE USED without guidance of an expert.About 1 in 100 times the computer will not longer be able to boot after running Combofix. This requires experienced hands to restore the system to bootability.There are several malware infections that "target" Combofix. Experienced Helpers are aware of these infections, and take steps to remove them prior to the use of Combofix. If you do not, various things can happen depending on the infection -- from Combofix being unable to run, to the dele... Read more

13 more replies
Answer Match 58.38%

Can anyone help? This is an old computer- but I have always been able to use it. My daughter decided to "borrow it" and it hasn't been the same. I downloaded "hijackThis" and here is what it showed: Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:05:20 PM, on 11/2/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18319)Boot mode: NormalRunning processes:C:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Windows\system32\taskeng.exeC:\Program Files\Windows Defender\MSASCui.exeC:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exeC:\Program Files\Gamevance\gamevance32.exeC:\Program Files\QuickTime\QTTask.exeC:\Program Files\Common Files\Real\Update_OB\realsched.exeC:\Program Files\MyWebSearch\bar\1.bin\M3SRCHMN.EXEC:\Program Files\Java\jre1.6.0_07\bin\jusched.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\AIM6\aim6.exeC:\Program Files\AIM6\aolsoftware.exeC:\Windows\system32\wuauclt.exeC:\Program Files\Internet Explorer\IEXPLORE.EXEC:\Program Files\IObit\Advanced SystemCare 3\Awc.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\Windows\system32\Sear... Read more

A:Computer Infected? Keeps showing desktop in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

2 more replies
Answer Match 58.38%

My cousin's mouse stopped working on his computer after installing a game expansion. He asked me to try to fix it and I noticed his computer was heavily infected with viruses. I've removed a lot of malicious files through Malwarebytes' Anti-Malware; however, the mouse still doesn't work, and I think there are still viruses. I also tried to reinstall the drivers for the mouse off the manufacturer's website(Logitech), but it didn't help. Since the mouse only works in safe mode, I can only run GMER in safe mode.DDS (Ver_10-03-17.01) - NTFSx86 NETWORK Run by Administrator at 19:10:45.24 on Mon 09/20/2010Internet Explorer: 7.0.6000.16643Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.2813.2149 [GMT -7:00]AV: McAfee VirusScan *On-access scanning enabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}SP: McAfee VirusScan *enabled* (Updated) {C78B3C70-4777-4742-BB91-9D615CC575E6}SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *disabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svcho... Read more

A:Mouse only works in safe mode, infected with viruses

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

11 more replies
Answer Match 58.38%

Hello,I am dealing with a problem a few days now and I can't find a solution for it.When i boot my pc, windows load to desktop and after a minute or so i get a blue screen with the error message:QUOTESTOP: 0x0000008E (0xC0000005, 0x80635AC1, 0xB490796C, 0x00000000)Also nod32 icon was red but i couldn't click on it (windows were buzy loading other programs).I booted pc in safe mode and tried to run nod32 but it wouldn't start. I uninstalled it and tried to install Kaspersky but due to safe mode i couldn't install it. I then downloaded malwarebytes and run a full scan.This is the log from the scan:QUOTEMalwarebytes' Anti-Malware 1.44Database version: 3554Windows 5.1.2600 Service Pack 2 (Safe Mode)Internet Explorer 6.0.2900.218014/1/2010 12:46:54 ???mbam-log-2010-01-14 (00-46-54).txtScan type: Full Scan (C:\|G:\|H:\|)Objects scanned: 554114Time elapsed: 1 hour(s), 37 minute(s), 26 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 6Registry Values Infected: 3Registry Data Items Infected: 1Folders Infected: 2Files Infected: 4Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft&#... Read more

A:Infected, Blue Screen, PC only Boots in Safe Mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Answer Match 58.38%

Hello, I have probably 20 hours into trying to repair a Dell Inspiron 6400 running Windows XP Pro. The most frustrating part of this is that tools that I believe might help, such as Malwarebytes AntiMalware, Hijack This and RootRepeal are being blocked from installation or running by something...even in Safe Mode. I have tried the rename files names to get them to work...they still do not open. It is the "something" that I have been unable to find.
I was able to load Spyware Doctor, but when scanning it would hang up on one program...so it never finished. I was able to run Virut (it cleaned files, unable to open some) and right now Symantec Trojan.Vundo Removal Tool is running.
I have done a Windows Repair Installation which means I rolled back to SP1. I can get Internet access in Safe Mode, not in regular mode. When I try to update Windows it stops in the middle and says I have an error. I get a "spoolsv" error when the machine starts. From reading it appeared this is a Windows update issue. I did look for excessive SPL's and there were none. When in Internet Explorer I get the red letter warnings that I am infected with 18 trojans and should scan my machine. I did not click on scan my machine. Typically when trying to go to a antivirus/malware site I am blocked or Explorer/Mozilla closes.
I got regedit to work by renaming it reg-edit. The other above mentioned programs did not work even when renamed. Another program that will not work... Read more

More replies
Answer Match 58.38%

Hi, Suddenly today our PC shut down spontaneously.  I can turn it on and sometimes get to the safe mode screen, but when I hit enter to get safe mode, the computer once again shuts down.  If I immediately try to restart, the computer won't even get to the first page without shutting down.  What to do?
thanks!  Barbara

A:Infected? Computer won't start long enough to get into safe mode

Is Safe Mode with Networking any better? What is your Operating system? Did you notice if you had any malware pop up or you were removing some before this happened.

4 more replies
Answer Match 58.38%

Hi all - this is my first ever post to a forum - normally I google my problems and find the solution, however this one seems pretty gruesome. I have checked around various forums for a day now, with no luck so far. As I am new to this, please excuse any gross violations of etiquette Here is the scenario:

A friend of mine from work approached me about some of his computer problems (frequent pop-ups, etc...), as I installed AVAST! Home for him a few months back. (His PC specs are: - compaq presario desktop, windows XP home SP2, AMD Sempron 3200+, 1ghz, 512m RAM, 80gb HD)
I suspected that he had not kept his free registration current, and that Avast expired and he had accumulated some viruses, spyware, trojans, etc... So trying to help out, I met him at the computer store, recommended that he purchase Zone Alarm Internet security (antivirus, anti-spyware, firewall...) and installed it for him. After installation, a dialog box opened suggesting I restart the computer, which I did(thinking back to my own machine, I do not recall having to restart after installing zone alarm - I think I may have inadvertently messed up here, because I had not even scanned for viruses/spyware, yet once the computer restarted, it would not boot normally) - I had to start in safe mode with networking. I figured that I would scan for viruses in safe mode anyway, and that should get rid of whatever was causing the problem. Found 39 infected files - Zone Alarm cleaned all but one of them - it reported... Read more

A:Severely infected computer - will now only boot into safe mode

6 more replies
Answer Match 58.38%

Hi,
 
I have a laptop running windows 7 that has been infected with Antivirus Security Pro.  When I try to start in Safe Mode the computer keeps restarting before I can do anything.
 
I can not download any malware removal or any other software.
 
I can not seem to start any programs.

A:Infected with Antivirus Security Pro, will not let me start in safe mode

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.    Scan with FRST (Recovery Environment)To run FRST on Vista and Windows7:For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into ... Read more

36 more replies
Answer Match 58.38%

I've tried everything I. The F8 menu, I'm in a reboot/launch repair loop.
I've tried kaspersky recovery disk and advair boot disk and can not get the virus off so I can atleast boot into windows and fix this.
Ideas? Should I try FRST64?

A:Infected with a virus can't boot windows even into safe mode

 

Should I try FRST64?

 
Please do and post its report.

3 more replies
Answer Match 58.38%

Hello,
 
I have a Dell laptop which is infected with Infected Antivirus Security Pro, will not let me start in safe mode:
Windows 7 Home Premium, P4 Dual Core T4300 2.10GHz, 4.00 GB,  64Bit 500GB HD.
 
I tried running malwarebytes and all .exe file execution are blocked by Antivirus Security Pro, tried to restart in safe mode as soon as it gets to desktop it shuts down and restarts.
 
Need help removing please, Thank you

A:Infected with Antivirus Security Pro, will not let me start in safe mode

Before you do anything just try and "activate" it using this code, its a longshot but sometimes it works and you will be able to run malwarebytes and other tools
 
AA39754E-715219CE
 
See video for help on to do this
http://www.youtube.com/watch?v=y58O8bqx9sQ

6 more replies
Answer Match 58.38%

I am infected with numerous items. Can only boot in SafeMode. Removed multiple items multiple times.EMachines, T6412, AMD Athlon 64, 3400+, 2.19 GHz, 1.37 GB of Ram, Windows XP SP2Can only boot in Safe Mode.Booted without Internet. And Unplugged Ethernet from computer.Pop-ups include:Your computer is not protected against spyware....Internet attack attempt detected......your computer is infected with spyware...Your Computer is working slowly.....Windows Security Center System Warningfull screen "Threat: CoolWebSearch"Windows Security Centerfull screen "Threat Name: TrojanDownloader.XS"SpyBot (updated to the latest) has removed the following but they do not stay removed and I have removed them again many times. Wait 10 minutes, ran SpyBot again, they return again without rebooting.:ClientManCoolWWWSearchCoolWWWSearch.008kCoolWWWSearch.Aff.ledllCoolWWWSearch.AffWinshowCoolWWWSearch.BlowSearchCoolWWWSearch.BootconfCoolWWWSearch.DreplaceCoolWWWSearch.GonnasearchCoolWWWSearch.LeftoversCoolWWWSearch.SmartSearchCoolWWWSearch.SvcinitCoolWWWSearch.WCADWCoolWWWSearch.WinResCoolWWWSearch.WinSearchCoolWWWSearch.YexeMicrosoft.WindowsSecurityCenter.TaskManagerSmitfraud-C.Smitfraud-C.genericSmitfraud-C.gpToolbarCCWin32.Small.nyRan AVG Antivirus numerous times - Vault items. Some repeat:Trojan horse Downloader.Purityscan.yTrojan horse Downloader.Agent.15.ATrojan Horse Sheur.BJSJTrojan horse Generic10.VYBTrojan horse Downloader.Generic7.MCBTrojan horse Downloader.Generic7.... Read more

A:Infected With Numerous Items. Can Only Boot In Safe Mode

Hi, PaulDH Welcome.Please download ComboFix from Here or Here to your Desktop.**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**Please, never rename Combofix unless instructed.Close any open browsers.Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
-----------------------------------------------------------Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
-----------------------------------------------------------Close any open browsers. WARNING: Combofix will disconnect your machine from the Internet as soon as it startsPlease do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.If there is no internet connection after running Combofix, then restart your computer to restore back your connection.-----------------------------------------------------------Double click on combofix.exe & follow the prompts.When finished, it will produce a report for you. Please post the "C:\ComboFix.t... Read more

12 more replies
Answer Match 58.38%

Ok I will list the problems in order that they occured...

-Went to a site, suddenly I get the infamous fake spyware icon (the blue shield) and it says I have all these viruses and starts scanning

-I try to open up AVG and it's locked. I try MBAM and it's locked. Thankfully super antispyware works. and finds 4 of the trojan dropper and gen combo

- I delete and restart my computer in safe mode when I GET A BIG BLUE screen telling me that there was a problem (something like hardware problem or changes). This has never happened to me! I usually run safe mode and run my scans and boom my problem is solved but somehow it seems to be blocked!

-On the bright side my computer WILL load in regular mode but I seem to have the yahoo redirect problem. I ran trend micro, AVG, MBAM, and super antispywar and they dectect NOTHING. Please help! I'm really out of ideas on what to do. I ran a combo fix but it didn't take long and really had nothing in the log that stood out. If I need to post a hijack log I will gladly but I'll have to get back to the infected computer.

Please help! Thanks! I hope I don't have to reformat!

More replies
Answer Match 58.38%

Hello,

Could someone please help, I have lost control of my laptop. If I boot into normal mode the computer freezes and I have to turn it off manually. In safe mode I cant run Hijackthis or Avast. Microsoft Security Essentials cannot update.

Malwarebytes Anti-Malware has not found any infections.

I have ran TDSSKiller and pasta the log below. It found 8 threats but dont know what to do it them.

Im running Win 7 Pro.

Any help would be much appreciated, thanks
15:00:04.0499 2600 TDSS rootkit removing tool 2.7.41.0 Jun 20 2012 20:53:32
15:00:04.0619 2600 ============================================================
15:00:04.0619 2600 Current date / time: 2012/06/21 15:00:04.0619
15:00:04.0619 2600 SystemInfo:
15:00:04.0619 2600
15:00:04.0619 2600 OS Version: 6.1.7601 ServicePack: 1.0
15:00:04.0619 2600 Product type: Workstation
15:00:04.0619 2600 ComputerName: Scorpio
15:00:04.0619 2600 UserName: Administrator
15:00:04.0619 2600 Windows directory: C:\Windows
15:00:04.0619 2600 System windows directory: C:\Windows
15:00:04.0619 2600 Running under WOW64
15:00:04.0619 2600 Processor architecture: Intel x64
15:00:04.0619 2600 Number of processors: 4
15:00:04.0619 2600 Page size: 0x1000
15:00:04.0619 2600 Boot type: Safe boot with network
15:00:04.0619 2600 ============================================================
15:00:05.0039 2600 Drive \Device\Harddisk0\DR0 - Size: 0x4A85D56000 (298.09 Gb), SectorSize: 0x200, Cylinders: 0x9801, SectorsPerTrack: 0x3F, TracksPerCylinder... Read more

A:Badly Infected - Cannot Run Avast or HijackThis in Safe Mode

Hello again, I was reading through other posts and installed combo fix. Maybe this might be of some help too

Thanks

ComboFix 12-06-21.01 - Administrator 21/06/2012 15:44:35.1.4 - x64 NETWORK
Microsoft Windows 7 Professional 6.1.7601.1.1252.353.1033.18.8089.6972 [GMT 1:00]
Running from: c:\users\Administrator.AccessCentre-PC\Downloads\ComboFix.exe
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\Access Centre\AppData\Local\TempDIR
c:\windows\security\Database\tmp.edb
c:\windows\SysWow64\instsrv.exe
.
.
((((((((((((((((((((((((( Files Created from 2012-05-21 to 2012-06-21 )))))))))))))))))))))))))))))))
.
.
2012-06-21 13:50 . 2012-06-21 13:50 69000 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{3BFA3D38-DCC1-4969-9747-699DB7E1B76A}\offreg.dll
2012-06-18 11:27 . 2012-06-18 19:33 -------- d-----w- c:\users\Administrator.AccessCentre-PC\AppData\Roaming\EndNote
2012-06-18 11:27 . 2012-06-18 11:27 -------- d-----w- c:\program files (x86)\Co... Read more

2 more replies
Answer Match 58.38%

Hi folks,

I'm on windows XP.

When computer first loads up I get this message:
"avgwdsvc.exe encountered a problem and needed to close"

internet explorer and firefox do not work. However, IE works when started "with no add ons" and firefox works in safe mode. Email works.

I'm worried I have a virus. I'm not able to run avg to do a virus check because it crashes every time it is loaded.

I've installed and run three anti malware programs but the problem is still present

Would really appreciate some help.

Cheers,

More replies
Answer Match 58.38%

I have a relatively new Vista Home system which was running fine until last night, when running an exe windows showed the command prompt listing keygen.exe, and serial.exe. Then another was listed, and Windows said something had stopped responding, and it would shut down in 1 minute. It restarted, and after the boot screen, microsoft loading bar the screen usually just remains black, and eventually reboots. Sometimes you see the vista logon scree and it says please wait, only to go black and do the same. Although there's also a short delay with a black background only with a cursor, I can load in safe mode. Here I've run a full AVG anti spyware (formerly ewido) scan which some stuff, unfortunately I can't find reports of that or Avast AV I ran, but I thin it picked up a keygen archive, and deleted 1/2 trojans, moved some other stuff to the chest. In add/remove programs I've found an un-installed some oberon media entries, including big kahuna reef 2, galapago, and others. It's still the same, desperate for help, thanks in advance.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:19:22, on 09/05/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Minefield\firefox.exe
C:\Users\Kristian\Downloads\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Pa... Read more

A:Infected with trojan, Vista won't start aside from safe mode

Quote:




Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.




Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work:
1. If you don't know, stop and ask! Don't keep going on.
2. Please reply to this thread. Do not start a new topic.
3. Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)

If you can do those three things, everything should go smoothly

----------------------------------------------------------------------------------------


I apologize for the delay in responding, but as you can probably see the forums are quite busy.
Unfortunately there are far more people needing help than there are helpers.


Installed Programs

Please could you give me a list of the programs that are installed.Start HijackThis
Click on the Misc Tools button
Click on the Open Uninstall Manager button.
You will see a list with the programs installed in your computer.
Click on save list button and specify where you would like to save this file.
When you press Save button a notepad will open with the contents of that file.
Simply copy and ... Read more

3 more replies
Answer Match 58.38%

The compter is locked.  I have tried to restore system earlier date- did not work.  I get into the advance boot options window but when I chose either of the safe modes-  it shuts down before I can get to anything-Edit: Moved topic from Am I infected? What do I do? to the more appropriate forum, at the request of Malware Removal staff. ~ Animal

A:fbi money pak virus removal- has infected my safe mode- HELP

Don't give up on System Restore after one try!  I have removed this virus twice this week for people and they have a newer version than anyone talks about on forums or can see in removal videos on Youtube. 
 
My solution was to run system restore more than once trying a couple different restore points till one completed successfully.  In one case, it said it was unsuccessful but when the computer rebooted normally afterwards, it actually was successful.
 
Press F8 when rebooting to bring up boot options and select "Repair Your Computer".  Log in as administrator and select system restore and try again if you can on an available restore point before the infection.  It may take a few tries.
 
Post back here if it is not.

15 more replies
Answer Match 58.38%

I am working for someone and using their computer. I have accidentally infected this computer and do not have access to the Administrator account to change/revert things. I am in safe mode now and can access the internet. I have tried calling places like Symantec to get help over the phone and there is not much they can do without admin access. I will post the DDS log at the end. The GMER was not able to scan my computer, most likely because of the infection.

I apologize, I do not remember the exact names of the infection or the "antispyware program" that was running after. The virus started with an S and sounded like syndavi. The "antispyware program" was called AntiSpyware _______. I have Symantec Endpoint protection on this computer. I can restart out of safe mode to find these but I would rather not make anything worse as it is not my computer. Is this possible to fix without admin access? Will pay well if it is able to be resolved. Thank you so much for your help!
DDS (Ver_10-11-27.01) - NTFSx86 NETWORK
Run by vevans at 13:00:33.75 on Fri 12/03/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2013.1367 [GMT -5:00]

AV: Symantec Endpoint Protection *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Pr... Read more

A:Infected with no admin access, running in safe mode now

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the resu... Read more

3 more replies
Answer Match 58.38%

I'm trying to help fix a friend's infected machine. I don't know what caused it but i can not run most of the malware removal tools.

The XP SP2 PC is getting continuous bad image errors pointing to a file called "UACxtcujhcadh.dll" - not a valid Windows Image.
Can not run any program without these error messages and the standard malware tools won't run.

The machine will only boot into safe mode, otherwise will get a blue screen with Driver_IRQL_Not_Less_or_Equal after login.
I've run a RootRepeal and will include the log.

Thank you in advance for any suggestions. Any idea which infection I might be dealing with here?

A:Infected, Can't run removal tools, only boot into safe mode

Go ahead and close this. I can not get any programs to run. RootRepeal can not access the boot sector and it throws up an error that it can not read the registry.

I'm going to wipe this machine so this can be closed.

2 more replies
Answer Match 58.38%

My daughter's top notch Laptop, (forgot its name & gonfig) sudenly will not run except in Safe Mode.

The experts at the university said:-

"....they used Safe Mode & have most of my files saved on an external drive....."

"..... They are very puzzled - they aren't sure if its hardware or Windows problem. at first they thought it was hardware, but when it opened in Safe Mode, they then thought it must be software....."

"......they will reload the Vista software - if that fails, then they will know it is hardware......."

Anybody had similar problem?

Can anybody beat the University boffins?
 

A:laptop will only run in Safe Mode

8 more replies
Answer Match 57.96%

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:
 

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Safe-Mode
Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet

Safe-Mode

Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..
 

1 more replies
Answer Match 57.96%

i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.
 

A:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.
 

2 more replies
Answer Match 57.96%

***before wasting your time reading this, I'm running Vista and don't know if it will work on XP or earlier systems***
 
Hi guys, I am by no means a tech expert. So do the following at your own risk.
 
About a month ago I contracted internet AIDS. The FBI virus is the worst virus I've ever had on my computer, and it did some serious damage. It even messed with my Xbox live account by tampering with my payment methods. Luckily, they weren't credit cards. If you have any access to credit cards from your computer I suggest removing them immediately upon contracting this virus. I can't remember how the virus started but I did notice some differences, and my Xbox Live account became unusable before my computer did. One day it randomly popped up on my computer and it became what I thought to be almost useless. I could only log in for about 30 seconds before the virus popped up. I wasn't thinking and left it plugged in (I don't know if this made a difference - as I said I'm no expert) for a couple weeks and then I couldn't even get to the desktop like I could before. When I started the computer and pressed F8 and selected 'Repair Computer' and tried logging in as the administrator, my password had been changed. When I tried starting it in safe mode, it logged in, logged off, shut down, restarted, and logged back in normally right away. Then the virus would pop up. After a while the virus just stopped popping up and my computer would white screen, giving me absolutely no co... Read more

More replies
Answer Match 57.96%

I am having the same issue posted by KellyV6726.  I have the "Antivirus security pro" virus but can't follow the fix instructions because it won't let me boot in Safe Mode of any form.   I followed the instructions from Aaflec in KellyV6726's  post and created a FRST.txt file, which I'll paste below.  Since Aaflec took Kelly's FRST file and created a fix file, I am hoping someone can do the same for me - or tell me how to do it.  (I initially posted this issue in the "Am I infected" forum, but received no replies so I'm assuming that was not the right place!) 
 
The contents of my FRST file:
 
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 31-10-2013
Ran by SYSTEM on MININT-K0HBV6E on 01-11-2013 14:12:54
Running from F:\
Windows 7 Professional (X86) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [nwiz] - nwiz.exe /install
HKLM\...\Run: [NvCplDaemon] - RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
HKLM\...\Run: [NVHotkey] - rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
HKLM\...\Run: [PDVDDXSrv] - C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe [140520 2009-06-24] (CyberLink Corp.)
HKLM\...\Run: [ccApp] - C:\Program Files\Common F... Read more

A:Infected with Antivirus Security Pro and cannot start Windows 7 in Safe Mode

Hello Dinx I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", th... Read more

26 more replies
Answer Match 57.96%

My computer started displaying the System Tool pop up and the dreadful blue screen that said there was an error within the computer and the program was closing to save it (paraphrased of course-the screen came and went so fast)it then said if recent hardware had be installed try uninstalling it then it restarted. It went from that to now only being able to boot in safe mode. Now the wireless network is disabled...it says connection status unknown- the dependency service or group failed to start.
DDS (Ver_10-12-12.02) - NTFSx86 MINIMAL
Run by msladydebbie at 23:09:48.71 on Wed 03/02/2011
Internet Explorer: 8.0.6001.18975 BrowserJavaVersion: 1.6.0_21
Microsoft? Windows Vista? Home Basic 6.0.6002.2.1252.1.1033.18.2813.2347 [GMT -6:00]

SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Users\msladydebbie\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

==... Read more

A:Infected With System Tool Computer Only Boots In Safe Mode

Hello and welcome to Bleeping Computer We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far. Upon completing the steps below another staff member will review your topic an do their best to resolve your issues. If you have already posted a DDS log, please do so again, as your situation may have changed. Use the 'Add Reply' and add the new log to this thread. Thanks and again sorry for the delay. We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scr DDS.pifDouble click on the DDS icon, allow it to run. A small box will open, with an explaination about the tool. No input is needed, the scan is running. Notepad will open with the results. Follow the instructions that... Read more

26 more replies
Answer Match 57.96%

My PC has been infected with 'Internet Security' and i have followed all the steps on
http://www.bleepingcomputer.com/virus-removal/remove-internet-security-2012 but have not successfully got my computer back.

I located the virus files and rename to virus and virus2.

I then ran:
FixNCR.reg
tdsskiller.exe -> can't load driver -> does not find a rootkit infection
Malwarebytes anti-malware -> 38 days old version as i cannot access internet -> found and remove internet security (log attached)
Spyware doctor -> failed to set up due to lack of internet. starts automatically when booting up the PC.

they seem to have stopped 'internet Security' however i cannot connect to the internet, cannot enable mcafee, cannot boot on safemode (get blue screen saying i should check my computer for viruses or recent changes), cannot do system restore to a previous date. I suspect some sort of stubborn rootkit infection.

Please help me to remove this virus.

outputs from dds.txt:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by SanchezPrieto Family at 0:47:17 on 2012-02-02
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1425 [GMT 11:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Disabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k ... Read more

A:Infected with 'Internet Security' and unable to boot on any safe mode

Hello al345 and welcome to BC.

Sorry about the delay, do you still need help?

75 more replies
Answer Match 57.96%

Hi - I was following another post where Afflack (splng?) was helping someone with the same issue.  I was able to create a FRST text file as he instructed.  However, in the post I was following, Afflack took this info and created a fix file for the user's computer.  I am hoping the same can be done for me.  Here is the contents of the FRST scan.  If I need to provide anything else, please let me know.
Thanks - Dinx
 
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 31-10-2013
Ran by SYSTEM on MININT-K0HBV6E on 01-11-2013 14:12:54
Running from F:\
Windows 7 Professional (X86) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [nwiz] - nwiz.exe /install
HKLM\...\Run: [NvCplDaemon] - RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
HKLM\...\Run: [NVHotkey] - rundll32.exe C:\Windows\system32\nvHotkey.dll,Start
HKLM\...\Run: [PDVDDXSrv] - C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe [140520 2009-06-24] (CyberLink Corp.)
HKLM\...\Run: [ccApp] - C:\Program Files\Common Files\Symantec Shared\ccApp.exe [115560 2010-06-09] (Symantec Corporation)
HKLM\...\Run: [GrooveMonitor] - C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Micr... Read more

A:Infected with Antivirus Security Pro and cannot start Windows 7 in Safe Mode

Sorry for the mis-spelling - the person who was helping was Aaflac.

3 more replies
Answer Match 57.96%

My laptop has been infected by malware/spyware. This is the first time i have joined any forum so look forward to your help. I have been working in safe mode since 2 days and need immediate help as this is my company laptop and i need access to programs that i cant get in safe mode.
Below is the HJT log report and attached is DDS. I could not run GMER in safe mode, let me know what to do. I also see that their is an "iexplore" process running in task manager which is a Trojan, as it launches itself after regular intervals even after i kill the process.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:25:25 PM, on 3/31/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\amit\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\amit\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\amit\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\amit\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\taskmgr... Read more

A:infected by malware/spyware.. running PC in safe mode since 2 days..need help

Hello and Welcome to TSF.


Quote:




this is my company laptop




We are sorry but this forum is intended for the home user.

Please contact your company's IT department for help and best of luck with your issues.

This thread shall now be closed.

------------------------------------------------------

1 more replies
Answer Match 57.96%

In step 2 of the self-removal process I need to reboot my computer in safe mode with networking. I do that and soon after my computer logs me off and restarts. What gives?

A:Infected with antivirus security pro - safe mode shuts down computer

I'll report this topic to appropriate helpers.
1. Please let us know what Windows version you have and if it's 32- or 64-bit.
2. Is the computer bootable in any mode?
Hold on there....

3 more replies
Answer Match 57.96%

Hi,
 
I am infected with the System Care Antivirus on a Windows XP machine. When I try to boot into Safe Mode (both with or w/out Networking), I get a Windows blue screen of death. I have removal instructions that I can follow, but those depend on launching Safe Mode. Any suggestions? Is there a rescue disc that I could try?
 
[Note: The machine does boot into normal Windows mode].
 
Thanks!
 
FrisB

A:Infected w System Care Antivirus -- Can't Boot Into Safe Mode

I'll report this topic to appropriate helpers.
Hold on there....

4 more replies
Answer Match 57.96%

My hp laptop will only start in safe mode. When i try to start in normal mode, it gets to the log in screen and then automatically restarts. I was wondering what i should do?
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual-Core Processor TK-57, x64 Family 15 Model 104 Stepping 2
Processor Count: 2
RAM: 1982 Mb
Graphics Card: NVIDIA GeForce 7150M / nForce 630M, 64 Mb
Hard Drives: C: Total - 140545 MB, Free - 65717 MB; D: Total - 12080 MB, Free - 2067 MB;
Motherboard: Quanta, 30CF, 85.24, None1
Antivirus: Rogers Online Protection Anti-Virus, Updated and Enabled
 

A:Laptop will only start in safe mode

16 more replies
Answer Match 57.96%

My XP laptop goes straight in to safe mode when I start it. It just gives s black screen and it says safe mode at the four corners. It wouldn't show me a menu or anything...It does not even load the files..I left it like that for hours but it doesn't do a thing....plzzz help. I am so frustrated..

More replies
Answer Match 57.96%

I can only boot my laptop in safe mode, (Dell Lattitude D531) use Vista Business. I can boot in WINDOWS DIRECTORY SERVICES RESTORE MODE, but that hasn't fixed the issue. Any help would be welcome.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Business, 32 bit
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-56, x64 Family 15 Model 104 Stepping 2
Processor Count: 2
RAM: 1917 Mb
Graphics Card: ATI Radeon X1270, 160 Mb
Hard Drives: C: Total - 476937 MB, Free - 199109 MB;
Motherboard: Dell Inc.,
Antivirus: ESET Smart Security 5.2, Updated: Yes, On-Demand Scanner: Enabled
 

A:Laptop will only boot in safe mode

do you see any error message

run dell diagnostics

try a windows restore point to when all was working ok
 

3 more replies
Answer Match 57.96%

my new laptop only starts in safe mode .... infact it tells me it will only start in safe mode

i cant get on the internet on it or anything

i was wondering how would u reinstall windows xp in safe mode (and do u need the original cd i am borrow my friends (legit as in not copied) windows cd

any help would do im learning

(ill give more info if needed)
 

A:laptop only starts in safe mode

we need to see why it only works in safe mode - have a look in device manager
start>
control panel>
system>
hardware tab>
device manager button>

also any ! X or ?

------------------------
you may be able to do a recovery
start>
programs>
accessories>
system tools>
recovery>

see if you can go back to before you had the problem

what does last known good configuration do

have you got any keys stuck on keyboard - like F8
----------------------------

if new maybe worth sending it back under warranty
 

3 more replies
Answer Match 57.96%

hi all:

i'm having a major problem with my laptop and am desperately hoping someone can help me!

for the last few weeks, about once a day, it will suddenly and spontaneously shut down, or at least appear to: the screen goes black and the lights on my wireless card go off, but i still have to manually hold down the power button to shut it off. when i turn it back on, i don't usually encounter any problems. (fyi, this happened a few times a year or so ago and i feared the drive was dying and backed up all of my data, but then it stopped.)

i've been planning to get the remaining data off the computer and do a diagnostic on the drive (i couldn't find a specific one when i looked online)and, if the drive was okay physically, i was going to reformat and reinstall windows. i fear i may have waited too long: today it did the same thing it's been doing: screen goes black and lights go off, but has to be shut down manually. upon trying to boot up again, i got the screen telling me windows startup failed, and i can choose between safe/safe w/networking/safe w/command/last known good config, and start normally. i tried starting normally and it took me back to that screen, so i tried last known config, which also took me back to that screen. i chose safe mode and booted successfully. i checked the disk to see if i needed a defrag and it didn't, so i shut down normally and attempted to boot again. i got the same safe mode prompt screen, so this time i chose safe with networking to... Read more

A:laptop won't boot even in safe mode

Has the laptop ben overheating? You may want to check the tech manual and see how tough it is to open the case and blow out any dust around the fan(s) and heatsink.

Also, check your System and Application event logs (Right Click My Computer->Manage->Event Viewer) ... this may give some clues as to what's happening

6 more replies
Answer Match 57.96%

hi, i have an acer5920, and last night it froze, so i switched it off at the plug. since then it boots up but when i go to do anything on it it freezes, it works fine in safe mode, i have tried the system restore but nothing has worked, would be grateful for some advice thanks
 

A:laptop only works in safe mode.

boot into safe mode run system check on the hdd clean out all tmp files and defrag
 

1 more replies
Answer Match 57.96%

hey guys, my sister asked me to help her fix her laptop, I don't really know the full situation but she said she downloaded something and her laptop restarted in safe mode and thats all she could start it on. Shes running vista SP1. Here is the Hijack Log File, thanks for all your help in advanced !

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:07:00 PM, on 04/02/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode

Running processes:
C:\Windows\Explorer.EXE
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\McAfee\MSC\mcshell.exe
c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe
C:\HJT\analysethis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sonystyle.ca/vaio
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Intern... Read more

A:Laptop Only Boots In Safe Mode

i just rebooted her computer, up until the login screen everythiong was working fine and the blue screen of death popped up and it rebooted itself and when it loaded it asked how i wanted to boot it up, i guess this is why my sister could only boot it up on safe mode.

1 more replies
Answer Match 57.96%

Hi, I'm new to this forum, so I hope I'm posting this in the correct location.

Anyway, my laptop, which is an HP Pavilion (1 year old) with an i7 processor and 500gb hard drive, freezes everytime I start it up. My computer was perfectly functional until a few days ago. The first problem that occured was Safari would freeze on my homepage (google) everytime I opened the program. Every other website worked fine. On google chrome everything was running fine including google.com. Eventually safari would freeze no matter what site I went to, so I started using Chrome exclusively, which worked okay until after a couple hours, when it too began to freeze on any website. I ran a virus scan only to find a few tracking cookies and nothing with a high threat level. Well, the next thing I knew my computer itself became unresponsive. Whenever I start it up it appears everything is working until about 1-2 minutes in. Then everything freezes. For example, if I click the start menu or open a folder, it won't open until 30 minutes later if I'm lucky. So I guess my computer is just extremely slow. I did not do anything out of the ordinary, so I have no idea what is causing this problem. I also tried a system restore, which accomplished nothing. I did notice, however, that my laptop seems to run at normal speed in safe mode, for whatever reason. If anyone thinks they can help me out or knows what might be the problem, I would really appreciate it.

And just as a side note,... Read more

A:Laptop freezes unless in Safe mode

16 more replies
Answer Match 57.96%

About two weeks ago my laptop started hanging every few minutes. I was able to do a system restore to "fix" the problem, and the hanging stopped. Well, a few days ago it started again, and is getting rapidly worse. The only way I can definitely keep it from hanging is to start in safe mode with networking, under my username. If I start it in administrator, or in regular safe mode, it will freeze up. Also, even in safe mode with networking, under my username, if I defrag or attempt a system restore, it will freeze.

Any ideas? I've tried switching out the ram, and that doesn't seem to be the problem.

Running Windows XP, and it is a Dell Inspiron 6400 laptop with 2G ram.

Thanks!
 

More replies
Answer Match 57.96%

I have a Toshiba Portege laptop running Windows XP Professional SP3 that's in its last legs. I'd like to back up my files before it conks out, but I'm having difficulty doing so because the laptop's cursor/trackpad is very slow/unresponsive. I tried running in safe mode to see if it would run faster, but it was still the same.
I was able to open the C drive and select all files/folders inside, but I am unable to remove the system files and program files folders from the selection because the cursor doesnt respond immediately (if at all). Left clicking does nothing (folders/files can't be selected/opened), and I've had to resort to right clicking the using the arrow pads to scroll up or down to the action I want (such as open). Which of course makes it near impossible to select multiple files for backup. Can anyone help me with this issue, as well as give instructions on how to scan and speed up my laptop?

A:Laptop slow even in safe mode

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

1 more replies
Answer Match 57.96%

Toshiba A205-S4577 Vista SP1 laptop freezes at random, normally within two hours, sometimes straight after login. OK in Safe Mode, for 14 hours and for 18 hours. But get this, using MSCONFIG, with "Disable all System Services" and separately "Disable All Startup Items" - it still freezes.

RAM TOK Memtest86+ overnight. Hard drive TOK by OEM drive test. Temperatures get to CPU 63~65 and HD around 46. But it has frozen very shortly after a cold start.

Dont want to reinstall because of custom programs that I cant readily replace.

Whats the difference between Safe Mode, and MSCONFIG "Disable all System Services" plus "Disable All Startup Items" ?? Been searching Microsoft but haven't found an answer.

(In the meantime, Im updating all drivers.)

Thanks !
 

A:Laptop Freezes, OK in Safe Mode

"Whats the difference between Safe Mode, and MSCONFIG "Disable all System Services" plus "Disable All Startup Items" ?? Been searching Microsoft but haven't found an answer."

Safe mode just loads the basic services and drivers for Windows to function. Basically ignores most start up entries and disables non essential Services. A driver is most likely the problem but they are considered system files and load from the registry, start uninstalling recent software you may have installed, see if the issue resolves itself.

Or you can try a system restore, pick a date before the lockups started.
 

1 more replies
Answer Match 57.96%

Hello,
I have a Sony Vaio laptop with Vista Home Premium. Last week, windows update was installing about 14 updates and we lost power in our neighborhood for about 30 minutes.  When I went to restart my laptop, it would only boot up in the safe mode. I have tried restarting the computer several times but that does not seem to work. I have tried System Restore and have picked dates that were a week before this event when my laptop was working really well. I have also went to the devise manager to check to see if any of the drivers need to be updated.. Could you give me some other solutions that I could try to fix this problem.
 
Thanks a lot,
 

A:Laptop will only boot up in safe mode

When the power went down applications which were running at that time may have been damaged.
 
Try running sfc /scannow in Safe Mode.  The sfc /scannow command scans all protected system files and replaces corrupted and incorrect versions with correct Microsoft versions
 
Go to Start, type cmd in the search box.  It will appear above the search box, right click and choose to Run as administrator.
 
When the command page opens type in sfc /scannow and then press Enter.

1 more replies
Answer Match 57.96%

My son went to put his E system laptop on this morning and it wont boot up. It gets to the windows loading page and restarts. It wont even let me start it in safe mode. I know i installed the drivers for his web cam yesterday but after it installed it said it needed to restart and it was fine then.
Any idea what it can be or how to get on to it to delete the driver in case thats what caused it.
I tried f12 but it just keeps running through some strange letters over and over. Also tried f8 but like i say wont let me start in safe mode.

Thanks in advance
Sally
 

A:Help, my son's laptop won't boot not even in safe mode

Have you tried, and will it let you start press F8 and choose restore Windows to a previous date?
 

4 more replies
Answer Match 57.96%

My daughter is running vista on 1 yr old laptop, no issues until yesterday, computer will eventually freeze when not in safe mode. happens after more programs are started or several minutes.

AVG scan, Malwarbytes checks find nothing. Had Norton Internet security installed originally but I noticed it was not and can not run now.

Any help would be appreciated.

A:laptop freezes out of safe mode

There may be many reasons why system freezes. Has your daughter installed/updated anything before problem starts? If so, then you should try to uninstall/reinstall this and check if it helps.This can be also hardware problem. Check memory with memtest86+. Check also temperatures using HWMonitor. Finally check your hard drive, to do this run Command Prompt with Administrator Privileges (Start > All Programs > Accesories, right click on Command Prompt and then select ?Run as Administrator?) and there typechkdsk /f c:It might display a prompt asking if you want to check the disk the next time you restart your computer. You should agree and restart your computer.You may also check disk S.M.A.R.T. status with Crystal Disk Info. Open this program, then click Edit > Copy and paste this here. Somebody will check if everything is ok.

1 more replies
Answer Match 57.96%

Hello, I've got a new laptop (got it on April 10th) It's a dell, running windows 7 64 bit. A few weeks after I got it, I installed Adobe Acrobat reader and 2 days later, when I tried to bring the computer up, it hung up while starting. I started in safe mode, and after a few unsuccessful attempts at restarting in regular mode, I did a system restore back to before the installation of adobe. This didn't seem to solve the problem, so I restored back to before the most recent windows update. The computer worked fine with no issues until today.

Here's the twist, I had convinced myself that Acrobat couldn't have been the cause, and that I would like to be able to see pdfs again, so I re-downloaded it Sunday night. Today, tried to bring up the webcam (puppy cam for while we're at work) and it wouldn't come up. Rebooted and nothing but safe mode, hangs in start up, just before the login screen again. Before I did another system restore and started over again, I wanted to see if anyone had insights.

I've downloaded nothing other than firefox and acrobat, otherwise everything is just like it was out of the box. Don't know if this is at all related, but I'd also had a problem with windows explorer quitting and having to reboot, but that seems to have gone away. Any ideas?

A:Laptop Only boots in safe mode.

While in safe mode...Go Start>Run (Start Search in Vista), type in:msconfigClick OK (hit Enter in Vista).Click on Startup tab.Click Disable allIMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.Click Services tab.Put checkmark in Hide all Microsoft servicesClick Disable all.Click OK.Restart computer in Normal Mode.NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.If you use Windows firewall, you're fine.Same problem?

1 more replies
Answer Match 57.96%

My laptop was shut down improperly, and ever since then when it starts up its gives me a screen and gives me 3 safe mode options and the option to start windows with regular settings. I tried starting it up with regular mode but the screen just stays black/blank with the arrow just chillen there, but the thing where i put in my password to log on doesnt appear. Im using the laptop on safe mode and tried to install some updates but it keeps saying there is an error. CAN SOME ONE PLEASE HELP ME! I need help to get it back to REGULAR SETTINGS! PLZ HELP SOON!!!!!!!
thanks!
 

A:Laptop only starts on SaFe MODE

So the machine works OK in safe mode
can you do a restore to before the problem
start
accessories
system tools
system restore - and pick a date before the problem?

do a clean boot - XP
http://support.microsoft.com/kb/310353

http://support.microsoft.com/kb/331796
 

2 more replies
Answer Match 57.96%

My HP PAVILION dv4-2173nr Entertainment Notebook is stuck in "Safe Mode" and I can't get it back into "Normal Mode"

A:How can I get my laptop out of "safe mode" and back into nor...

Hi, Let the notebook start in Safe Mode.  Then hold down the Windows key and press R.  Into the Run Box type msconfig and hit enter.  In the System Configuration window, click the Boot tab and look to see if there is a tick in the box next to Safe boot - if there is, click the box to remove the tick and then click Apply to save the change.  Restart the notebook and see if Windows will boot normally. Regards, DP-K

6 more replies
Answer Match 57.96%

A friend asked if I would help him with his laptop today. The machine is only a few months old, hp pavillion ze4800 running windows xp home. AMD 2800, only 192 MB Ram, 30 gb hd. Anyways, the machine will not boot except in safe mode. It pulls up the option screen between safe and last successful normal boot, and when you tell it to boot normally, it gets to the windows xp screen and then after a time, reverts back to the safe mode option screen. It will boot up in safe mode however. What steps should I get into to diagnosing/fixing this machine? Your help is greatly appreciated... Thank you.
 

A:Laptop will only boot into safe mode??

16 more replies
Answer Match 57.96%

hi there!
This problem just occurred, like today.
I installed some antiviruses (such as new version of spybot, Ad-AwareAE, Malwarebytes' Anti-Malware, stinger10000482)
They didn't find anything. so there was no file deleted.
But since that scan can't boot my laptop in safe mode.
The loading process stucks on the same place all the time, on the file atisgkaf.sys and that's it! It Stays like that for hours!
The whole line looks like that:
Multi(0)disk(0)partition(1)\Windows\system32\Drivers\atisgkaf.sys
What can I do to fix it?
 

A:Can't boot in Safe mode on my laptop

I guess no one can help me?
 

1 more replies
Answer Match 57.96%

My laptop boots up and the sceen is sideways and the cursor is frozen. I have tried hitting the ctrl and alt key and up arrow but nothing happend. Can't get into the task manager either. Tried to boot up in safe mode but the up arrow does not work either. Please help.

More replies