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Blue Screen with Error Messages, Blank Black Screen on startup

Q: Blue Screen with Error Messages, Blank Black Screen on startup

Hi all,

Starting yesterday my computer would go through startup... while loading the desktop it would crash to blue screen with white text (unfortunately, I can't remember the exact error message). If restarted, it either goes to a blank black screen or back to blue, and I could only get the computer to operate in safe mode with networking. My antivirus software (avast free, malwarebytes)scanned and found no infections.

I have Windows 7, Samsung laptop.

Today, I was able to start the computer normally and am functioning with internet (still acting a little funny), but I am sure something is still not right. I also did a system restore last night, with the same problems (crashing, not starting up).

Any assistance would be highly appreciated!

Thanks in advance,


PS: I (goofily) started a similar topic in the "Windows 7" forum section without knowing this section was down here... Sorry! I tried to delete the topic/post but couldn't. Thanks.

A: Blue Screen with Error Messages, Blank Black Screen on startup

Hello,I will be helping you with your problems. Please be patient while I assist you.Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us Please do NOT run, install or uninstall any programs, unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post. Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.----------------------------------------------Please do the following:Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!Double-click on TDSSKiller.exe on your desktop to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. If you do not see the file extension, please refer to How to change the file extension.Click on change parametersUnder Objects to scan, check the box next to Loaded modulesIf you are asked to reboot, then click Yes.NextCheck the boxes next to Loaded modules, Verify file digital signatures, Detect TDLFS file system, then click OK.Click the Start Scan button.Do not use the computer during the scanIf the scan completes with nothing found, click Close to exit.If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not an option, Skip instead, do NOT choose Delete or Quarantine unless instructed.A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller. will be created and saved to the root directory (usually Local Disk C:).Copy and paste the full contents of that file in your next reply.Download Security Check by screen317 from here.Save it to your Desktop.Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.A Notepad document should open automatically called checkup.txt; please post the full contents of that document.Please download Farbar Service Scanner and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress Scan.It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the full contents of the log in your next reply.Please download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes: Flush DNS Report IE Proxy Settings Reset IE Proxy Settings Report FF Proxy Settings Reset FF Proxy Settings List content of Hosts List IP configuration List Winsock Entries List last 10 Event Viewer log List Installed Programs List Devices (Only Problems) List Users, Partitions and Memory size. List Minidump Files List Restore pointsNOTE: When using "Reset FF Proxy Settings" option Firefox should be closed.Click Go and post the full contents of the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

14 more replies
Answer Match 100.38%

This is my logfile. I have Windows XP. I would appreciate any suggestions as to how to fix the "System 32" error messages I get when I start my computer; I also often get the "blue screen" when shutting down my computer and I cannot uninstall HAURI ViRobot Desktop 5.5 due to a "system registry error". I have since installed Kaspersky Anti-Virus 6.0. I have previously installed and uninstalled Norton Anti-Virus, Trend-Micro, Windows One Care, and McAfee in the past, but I can't seem to get rid of all the leftover files even after uninstalling the programs. Any help would be greatly appreciated. Thanks.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:39:18 AM, on 8/5/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exeC:\Program Files\Hauri\ViRobot... Read more

A:Blue Screen Shutdown, System 32 Startup Error Messages & Anti-virus Program Problems

Hi Squeak81,

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

Thanks for your patience.

3 more replies
Answer Match 97.86%


Just today, I turned on my computer and got the blue screen of death, so I restarted my PC. Then a black screen came up saying "Windows could not start beacuse the following file is missing or corrupt : \windows\system32\config\system."

You can attempt to repair this file by putting the winxp cd in etc...

Now when i turn on my computer there is just a black screen showing, with nothing at all on it.

Any ideas anyone?

Thanks very much for your help.

A:Blue screen of death, boot problems, black screen startup

It's a nasty error that requires some persistance and resourcefullness to overcome without a clean install.

If you have a Windows CD or have the recovery console installed, you might want to have a go at these directions.;EN-US;307545

Forum example of a successful recovery here:

3 more replies
Answer Match 97.86%

Hi, thanks for checking my question. I haven't found an answer to my particular situation:

Dell xps m1430 laptop w/vista (32).

It all started with a blue screen w/scrolling text after the fated restart. The blue screen text said "if this is the first time you've seen this message..." and then comp restarted, again showing the blue screen, then restarted into windows repair mode, after repair mode tried to fix the problem comp restarted, then the screen went black / blank right after the little windows loading animation (where the bar keeps moving from left to right and there's a small windows logo).
It all happened fast, so there may have been steps I forgot, but that's the jist of it.

Now screen always goes black / blank during startup after the windows loading animation, so I can't start windows in normal mode.
I can start in safe mode if I manually force shutdown by holding the power button, so I'm not imploding with fear... ok I am.

Possible causes:
1. This occured right after installing 11 vista updates (that restart was when I saw the blue screen)

2. Also occured the restart after running a patch called "Vista TCP/IP and UAC AutoPatch 6.0" I downloaded it from softpedia, the developer was listed as defcon, and their website listed was, but the site is down(I found this out after the problem occured). The patch had lots of positive reviews, and lots of people on other sites also suggest using it to re... Read more

A:Solved: Black screen of death at startup, all began with a blue screen

7 more replies
Answer Match 95.76%

Gest a Blue Screen no error nothing comes up just a Blue blank screen

A:Gest a Blue Screen no error nothing comes up just a Blue blank screen

more info please. we need more info before we can help you out. system specs, what is the error message? etc.etc.

2 more replies
Answer Match 95.34%

Really frustrated after buying Lenovo Y700 15ISK recently. All drivers updated even applied steps from this post but still randomly screen goes blank (Black screen) while the power is still on. Also observed that harddisk light blinking turns off too after this. Is it hardware related issue?Please help to resolve it.

More replies
Answer Match 95.34%

I'm not sure if this is one virus or if my computer has somehow picked up several, but it is pretty much completely screwed. I can't access ANYTHING properly so i am posting this message from another computer.

This is what happens when I turn my computer on:

1. blank blue screen with program error message: "explorer.exe has generated errors and will be closed by windows....".
2. if i click "ok" the message goes away and i am left with a blank blue screen and i have to reboot the computer
3. if i don't click ok windows starts to load up an looks normal at first but then another error message pops up (the same one) and the screen turns black and says some junk like "Warning! You're in danger!" and then some junk about spyware.
4. then a few seconds later another error message pops up and the screen turns white and says "Active Desktop Recovery. Microsoft Windows has experienced and unexpected error..." It gives me an option to "click here to restore" but nothing happens when i do click it.
5. and then another error message pops up and the screen goes black again, then another message and it goes white and so on.

I can't really open any programs properly because another error message will pop up and shut down the start menu before i get a chance to open anything.

I managed to run ad-aware and it found some problems that i cleaned up. then spybot found nothing. then i rebooted and was having the same ... Read more

A:explorer.exe error black screen, white screen, about:blank

Yes, you've got a few malware entries in there (a CoolWebSearch hijack, and a couple of trojans), though it's not going to be easy to remedy without seeing the complete HJT log. Can you possibly copy the log to floppy and then post it from the other computer?

What's the Windows OS?
eg. Is it Windows 2000 sp4? Or is it WinXP Pro sp2?

What version of HijackThis is it? v1.99.1 is the latest version.
Is HijackThis.exe running from a permanent folder, and not from within a zip file in a Temp folder?
This is important. Make sure HijackThis.exe is installed in eg.
C:\Program Files\HijackThis
Re: your questions at the end of your post:
Don't worry about WINNT / winnt and System32 / system32
They are both exactly the same (whether smallcase or uppercase or a mixture).
svchost.exe is legitimate and is an integral part of Windows NT/2k/XP (Services Host).
It is normal to have multiple instances of it running.

Anyway, try this for now...
If possible, please download the following apps and transfer them to the infected pc.
CWShredder (free standalone version)
AboutBuster (tutorial)

You will need to unzip to a folder on the good pc,
then open AboutBuster.exe
click the Update button
dow... Read more

3 more replies
Answer Match 93.66%

I recently bought a radeon x700 Sapphire card 4x agp(128mb), worked very nicely at first, tried it on all my high end games(doom3,blackwhite2,painkiller), to see how the performance was compared to my 9200 if it was worth it, it sure was , what a HUGE difference, can run all my games on high settings , look very nice , never knew this cheap 100$ card would provide such good game-play. Oh ya forgot the driver cd didn't not work, dvd drive couldn't detect cd, so i just downloaded it from ati instead(works on my regular cdrw drive ,strange).

So when i restart my pc, it just hangs there blank black screen, same as my last pc that i thought i fryed it at first( having second thoughts about my other one ), never knew this card uses an extra power extension and yes i have it connected. And when i switch to my 9200 tuner card works fine no black screen. And i bought extra 512 ram for the card also. Have no idea what i did wrong or installed wrong or am i doing something wrong or did the card just die on me the first day.
my pc is
+2400 athlon pc chip board (socket A m811 series)
ddr 266 +1GB ram
1x40 HD
1x160 HD
1x Dvd dual drive
1x cdrw drive(unconnected)
Power supply is rosewill that came with the cheap case 400W

A:Blank black screen at startup up? help

6 more replies
Answer Match 93.66%

thanks in advance for helping me
i have a dell latitude running windows xp
i was having problems with it
so i was running gmer on it
while i was running it i got the bsod
then the computer restarted with check disk
since then i cant get the computer started not even in safe start mode
i do have an option to use windows recovery when i go through the start up but nothing is working
thanks again

A:blank black screen after startup

Does this concern the same computer as the topic here?

86 more replies
Answer Match 93.66%

Hi guys,

I have a dell inspiron 1100 labtop (about 4-5 years old) that I use at home and in my car for datalogging the cars information while driving/racing.

To put it simply, when I start the computer up, it runs, but the screen is black/blank the whole time. Now keep in mind some issues I had previously were the following:

1) while the computer was running, the screen would go blank out of no where. We found out that the harddrive was shot and replaced it.

2) While using my labtop in the car, I'd notice that the screen is not as sturdy as it was brand new...meaning when we'd hit bumps on the road,,,the screen would move slightly due to possibly the hinges not being tight any more? Well anyway, with this movement, I suspected that was one of the reasonings why my screen would all of a sudden go blank/black. Because if I'd use both of my hands to hold the screen so it wouldn't have a chance to move, it seemed like the screen would be ok and not shut off/turn black.

Those were the "beggining" issues before this black screen at startup thing happened. Not sure if they're related or not.

Anyway, now is now, and the screen doesn't light up at all. I see nothing at start up, yet the computer will run until I shut it off manually.

Any info would be appreciated...

A:Black/blank Screen At Startup

Hiya mate, welcome to the forum, hope we can be of some assistance!

Sorry to hear about your problem. It sounds to me that the screen maybe kaput, a quick way to find out is to connect your laptop to a monitor, this way the laptop should hopefully output whats on the laptop to the monitor. Give that a try and see what happens.

If not luck pop back and we'll see what we can do!

5 more replies
Answer Match 93.24%

First I run Windows 2000 and keep it updated as much as Microsoft releases updates. I also reguarly run anti-virus, anti-spyware, defrag, etc. The problem started 2 weeks ago when I booted the computer it showed the MB splash screen and then instead of the 2000 loading screen it just showed "Error loading OS." in the top left. Well I figured the hard drive was going so I pulled it out, blew it off, tapped on it, checked connections and stuck it back in. Rebooted and everything seemed fine and has the past 2 weeks. Well today I was playing Civilization 4 and the screen went blue. Yes the dreaded blue screen, but no error messages on the screen or anything. Just a solid blue screen. The computer didn't respond to anything so I pushed the power button on the case. Well upon restarting nothing happens. Just a blank screen. No MB splash screen or anything. Everything is powered up and I can hear the hard drive spinning, but nothing is on the screen.


Windows 2000 Pro
ASUS P4C800E Deluxe mobo
3.2Ghz P4
1.0 GB Kingston ValueRAM
ATI 9800XT
Maxtor hard drive (Old)

Any help is appreciated.

A:Error loading > Blue screen > Blank screen

Doubt this will help but have you tried seeing if you can start in safe mode?

Reboot and hit F8 as it tries to start up. Think it is F8 in 2000

2 more replies
Answer Match 92.82%


I have a Dell Inspiron 6000 and today I suddenly got a blue screen error message, the main message said "PAGE_FAULT_IN_NONPAGED_AREA". After rebooting, I got the same message. Then on the next reboot I couldn't get to the login screen.

I used my Dell OS Recovery CD that I created to try and repair Windows XP. It asked for a place to partition/fragment Windows, and then it went through copying files etc.

After that, I tried to restart, I got the normal Dell Boot screen but then it went to a black screen, with only a flashing cursor in the top left hand corner.

I cannot do the Ctrl Alt F11 option to recover Windows XP, I can only either choose F2 or F12 at the initial boot screen.

Please help, I really do not know what to do!

What is the blue screen error message all about? I haven't installed any software or hardware so I do not see what might of caused the problem!


A:Inspiron 6000 - Blue screen error, now black screen on boot, help!

Do you have another windows xp cd you can get your hands on? I recommend performing a checkdisk repair on your computer and see if that helps.

2 more replies
Answer Match 92.4%

I started having issues yesterday, the day after I installed teamviewer a program that is on my iPad also to remotely control the laptop. At first the screen started freezing when I was in the middle of a Java game. So I restarted the laptop only to have it freeze at the main screen (after login).
The screen would freeze the display would change to a very low resolution (I think). So I kept restarting it only to repeat. Until eventually once past the windows logo the screen would turn black and blank. Sometimes the display would turn on black and blank and other times it would do that after the logo.
A few times I managed to get it to go into safe mode and I restored to a few days ago but it made no difference, I also tried many other things like changing some settings but nothing worked.
So after like 2 or 3 hours I Rolled back and disabled "nvidia quadro nvs 135m" (since I read it might be causing the issue and I should uninstall it which I couldn't), once I disabled it I restarted the computer and made it to the main screen without issues, and I could even load my game. I enabled it again And restarted the computer only to have the same issues so I disabled it again after finally getting into safe mode.
I don't know if it works fine now, I left it on at most for 5-10 minutes without any issues and I never actually logged into the game to see if it works.
Like I said I tried restoring to an earlier time but I think the issue is with that particular driver but I have no ide... Read more

A:Computer startup black and blank screen

I figured out that in my display settings instead of showing my main monitor it only shows "mobile pc display". I know that means from a mobile device but I don't see the option to change back to the main screen. By using the previously mentioned app it changed my settings and so now I don't know how to get the main display screen.
I tried restoring to a previous version before but that didn't do anything, so I'm guessing it didn't fix the display issue. I also tried reinstalling the driver at least twice and nothing.

1 more replies
Answer Match 92.4%

Hello, I'm new here and I so hope someone can help me, since I'm not the sharpest computer tool in the shed
This issue has started happening and I have no clue..I have cleared cookies, history, etc..but that hasn't worked..
Here's the deal...When I click Internet Explorer Icon of my desk top or go to start, programs, open Explorer, it seems as if it's going to open, then the screen goes black for a second..then a blue screen comes up and says "An error has occured...ctrl,alt,delete, to any key to continue to know the one...
Well the error is this: 0D:000:0000FA16...I can click any key and return to desk top..
Can someone please help me..The only way I'm able to be here is, thankfully I have JUNO as my ISP and they have their own browser window..
Also in checking mail, for instance, in Hot Mail..if I clicked a link in an e-mail to go to a certain page..same screen, error..etc..
It would be wonderfull if someone could maybe e-mail me step by step what I might could [email protected]

A:Internet Explorer-Black Screen,Blue Screen,Error..HELP!!

Need more info.. Win98, ME. 2000, XP? SP1, SP2? What version of IE you are running? Post the full error message if you can. This would be helpful to an assistor. There is a fatal error somewhere but without this info it isn't likely anyone can help locate a fix.

2 more replies
Answer Match 92.4%

New to the thread.... not sure if i'm posting right, soo correct me if u want =)
Anyway.. yesterday I turned my computer on and got the screen "Sorry for the convenience blah blah blah... Start Windows Normally, Safe Mode...ect.
I chose Start Windows Normally, which did indeed start windows normally, but I wasn't sure what caused this problem in the first place, so i ignored it. I turned my computer off.

Later i turned my computer back on and was confronted by another screen, this time a Blue screen.. A Stop error, can't exactly remember the error, but said something about "memory dump'...
I eventually got avoided a problem with this screen and got into windows.. However this morning, when i turn the computer on, I was forced to use 'Last Known Good Configuration"

Whats going on? I did scans on Norton, Adaware & Spybot.

Please help!!

A:Blue Screen, Black Screen??? Stop Error Code?

Hi Kirstie, computers are great when they work huh? These stop errors and blue screens of death can have many causes. Sometimes they occur when a computer is getting older and some piece of hardware is going bad, like a memory stick for instance. Other times these errors occur after installing a new program or doing a windows update. They can be quite difficult to pin down sometimes as well. I would be glad to help you find the cause of the error if you will answer a few questions for me. By answering these questions I should be able to determine the cause and help you to correct it.

Here are some questions for you to answer that will help me. Just answer them the best you can and if you dont know an answer its ok. If you already answered anything I'm asking in your first post just skip over it.

1). What kind of computer do you have? Laptop? Desktop? Dell, HP, Ect?
2). Whats your level of experience? Novice, intermediate, expert, or dont know squat?
3). What operating system are you using? Xp Home or XP Pro?
4). What antivirus are you using? Are you using a firewall?
5) Please tell us a little about your computer. How old is your computer? What size Hard drive does it have?, processor, ram, Bios ver. Ect.
6). Do you have an Xp disk for this computer?
7). Does your computer have a floppy drive, CD drive, Ect.?
8). Do you have access to another working computer with an internet connection?
9). Did you noticed this problem occuring after installing anything recentl... Read more

9 more replies
Answer Match 91.56%

I have a ThinkPad Edge E430, 64bit Windows 7 computer that is under warranty. Upon normal startup, I am able to load Windows 7 and get to the user login screen. After logging in, I get a black screen and can see the mouse cursor but no applications ever load. I think there is a problem that is preventing windows explorer from loading.
I'm not sure if this is related, but a few days before this started happening I received a Windows Action Center notice that the small.CA virus was detected on my computer. I ran Windows Defender, Malwarebytes, McAfee Virus Scan, and Emisoft Emergency Scanner, but none of them turned up any problems.
I'm able to run my computer through Windows safe mode with networking at the moment normally.
Do you know if this is a software problem and if so is it fixable? If it's a hardware problem, my computer is under warranty and I can send it back.

A:Black/Blank Screen upon Normal Windows 7 Startup

In the Advanced Boot Options where you chose Safe Mode with Networking there is the option to Repair your computer.  Give this a try.

2 more replies
Answer Match 91.56%

I left my computer on over night on sunday, when i checked my computer late monday evening it just had a blank black screen on it. I rebooted the computer and it loads all the way to the winXP logo and then it displays this blank black screen with nothing on it. no sound no nothing. I tried starting "the last known good configuration" and the same thing occurs... i can start the computer in all 3 safe modes, but no other option works. i have no idea what to do. i didn't install any new software or hardware. any ideas?

A:blank black screen after windows logo on startup

Boot to safe mode, set your display for a generic vga, low resolution. Restart in standard mode, see if you get display. If so, start then, select correct display driver and try, step by step, to get back to where you were. If, somewhere along the line, you get the blank screen again, you should have an idea what happend.

2 more replies
Answer Match 91.14%

Hey there! First time using forums as usually I never get to this point ^^

We have a computer in our office that has literally just bricked its self after yesterday. After a couple of start-ups the computer does go in as normal, although 90% of the time on startup it will load Windows then get to this Blue Screen and just die.

This is not an informative blue screen (BSOD) but literally just a blank blue screen, its similar to the blank black screen people are having.

If the computer goes to sleep, then it will simply just not wake up from this state.

I have tried booting safe mode and rolling back windows update to no avail, the drive is also visible in bios so there is no disk corruption etc.

I also tried an SFC scan to check if it was core files, and it wasn't.

Anything to try or any pointers would be greatly appreciated!


An under pressure IT technician

A:Blank blue screen after startup before login.

Did you run scans in safemode to see if it was virus/malware related? It sounds like it might be that, considering there isnt any core file corruption. Did you try a chkdsk to see if there were any problems with the drive itself? If not I would run both in that order.

5 more replies
Answer Match 91.14%

Please help me. Have no computer terms smarts. I have a HP Pavilion labtop that on startup it shows a light blue blank screen. Please help me.  It has happened before and I found a fix with one of the f keys repeatedly being pushed on startup.  Then is went to a diagnostics screen, ( I think)  Sorry for not having more info.  It is windows 8.

A:Blank light blue screen on startup

I now have more info.   pressed f2 on startup and it took me to a black screen where I could do some tests.  The long hard drive failed

1 more replies
Answer Match 90.72%

I think my computer is infected with some sort of malware and I am looking for help in resolving the issue.  My symptoms are this:  My computer was running extremely slow and I feared it was infected so I ran malwarebytes to see if anyrhing came up and it did. I deleted the infected files and restarted my computer.  Then all hell broke lose and now the screen is just black with a cursor in the center. I have tried to see what this means and I can just tell you this i can log in normally and force run explorere and everything seems to work fine from there, but it wont work on its own. I hope you can help. 
PS: This is my first post and not too good with computers so go easy on me.  
Here is my DDS Log:
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 11.0.9600.17496  BrowserJavaVersion: 10.71.2
Run by Andrew at 11:17:41 on 2015-01-02
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.16267.10768 [GMT -5:00]
AV: Symantec Endpoint Protection *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Symantec Endpoint Protection *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)... Read more

A:Think Computer Is Infected with Malware! - Blank Black Screen at Startup

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

16 more replies
Answer Match 90.3%

My compute has a not quite black screen at startupI uinderstand that this migh tbe cuased from a Windows automatic updateI am not able to do a system restore as there is no video

More replies
Answer Match 90.3%

I justr turned on my pc this morning and after being asked whether to boot from last known good or from normal, the screen goes blue/black and just stays like that and nothing happens hope its nothing serious. I don't have a backup cd.

A:Blue/black screen after startup

Have you tried booting into safe mode?

1 more replies
Answer Match 89.88%

Hi everyone! My parents have a windows 7 Asus pc (I believe home premium) and when started it goes to the black screen stating that it was shut down incorrectly and gives you the option of running startup repair or starting windows normally. When starting windows normally is chosen it appears to begin starting as normal and then goes to a blank blue screen (of death?) with a black border on the left and bottom sides. I'm not much more computer savvy than they are and have no idea what the problem is or where to start. What does this mean?

A:Windows 7 Asus blank blue screen upon startup


Are you experiencing a BSOD? Like this?:

Are you able to boot into Advanced Boot Options?
If so please choose "Last known Good Configuration"

If you are able to boot into windows, reconfigure windows to collect the correct info
You want small memory dumps - "MiniDumps"

And here are the instructions for posting:

Ensure you click the "GRAB ALL" button and then wait for each window to appear in turn and then click OK



2 more replies
Answer Match 89.88%

Here is the rundown of what happened in sequence, maybe someone could help me.

1. When I started up my Toshiba laptop windows vista home premium 32-bit computer it booted until it got to the login screen. Then a c++ error popped up preventing me to login ( I have attatched the image of the error). I would have to click ok a few times for it to go away to login and I deleted the latest program I had on my computer which was a computer game. When i turned on my computer the following day it appeared again so uninstalling the game did not fix it.

2. This time I decided to restart it again but this time it went to a black screen before the login screen. So I restarted again in safe mode it would load the drivers and it would freeze before login on the black screen.

3. After restarting again I was prompted to do a system repair which I went ahead and did but my OS did not appear for the actual repair. After it was finished it said it could not fix the problem. So I restarted again and this time I decided to do a driver check and when the tests were done my computer went to the Blue screen of death then restarted.

Now it is just a pattern

4. Now I tried F8 to no avail, I have no vista disk. Maybe someone knows how to fix it. Get back to me as quick as you can.

A:black screen and blue screen error help

what is on the bsod

run the dos diagnostic on the hard drive

1 more replies
Answer Match 89.04%

Screen randomly goes black then comes back on, no message saying display driver has stopped working. Happens every 10-15 minutes. Fresh install of windows 7 too. Anyone has this problem before? Should I try re-seating GPU?

A:Screen goes black for a second then back on without any error messages

ok so its not ever 10-15, just went 2 hours without it happening, wasn't doing anything GPU intensive, reading my mail..

9 more replies
Answer Match 88.62%

I keep getting blue screen error messages, usually when playing The Sims 2. The message is below. Anyone know what it means?

stop: 0x0000008E(0xC0000005,0xBFA72797,0F67896980x00000000)

nv4_disp.dll - address BFA72797 base at BF9D3000,datestamp 00000000

I actually missed a bit at the beginning. On the second time it happened I got roughly the same message but noted what it said at the start. It was

'The problem seems to be caused by the following faulty file.

I've also had messages mentioning 'BAD POOLS' (??)

A:Blue screen error messages

Have a look here:Stop messagesYou can get the .dll file here:nv4_disp.dll

1 more replies
Answer Match 88.62%

hey everyone!

For about a week now i have been getting blue screen shut down messages. Sometimes they may only occur once, whilst other time they may occur up to 3 more time after the initial error. Below is the data that is included the messages. Upon restarting my system, I onlt see the "system has recovered from serious error" dialogue box and upon sending an error report to microsoft IE& opens and takes me to the following link


A problem has been detected and windows has been shut down to prevent damage to your computer.


If this is the first time you?ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced startup options, and then select safe mode.

***Stop: 0x0000000A (0xDEF9F8DO, 0x0000001c, 0x00000000, 0x804ESDF1)***

Beginning dump of physical memory
Physical memory dump complete
Contact your s... Read more

A:Blue Screen Error Messages

post your system specs including the power supply details
have installed any new drivers recently

8 more replies
Answer Match 88.62%

Ocasionally my computer will disconnect me from whatever I'm doing, flash a blue screen with white writing (very fast) saying something about the IRQL not being equal. How do I stop this? Especially annoying while playing online poker!

A:blue screen error messages

6 more replies
Answer Match 88.62%

My husbands laptop is a Compaq Presario CQ60 running Vista. Yesterday, when he started his computer, after signing in, it went straight to a blue screen with no error messages. Help!!!

A:Blue Screen no Error Messages

Hi ottertale1004 and Welcome to BC!
Is the bluescreen a permanent issue on normal startup or intermittent? Can you try running Safemode to check on the difference. To start safemode is by tapping F8 on early bootup or splashcreen and while in the Advance Mode, choose safemode. Are there any prior issues before this has started to happen?

1 more replies
Answer Match 88.62%

My computer keeps saying the device drivers needed to go into stanby and hibernation are not working/need to be reinstalled.

Also, a blue screen saying to restart my comp because it had crashed, appeared.

Logfile of HijackThis v1.99.1
Scan saved at 9:22:04 AM, on 5/19/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5346.0005)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Trend Micro\Internet Security 12\pccguide.exe
C:\Program Files\MediaGateway\MediaGateway.exe
C:\Program Files\MUSICMATCH\Musicmatch Jukebox\mim.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Google\Google Desktop Search\Go... Read more

A:Blue screen and error messages

8 more replies
Answer Match 88.2%

Hi all,

I hope someone can help. I have a Toshiba Satellite Pro L20 with Windows XP. When I try to start up, after the toshiba welcome, it goes straight to a black screen prompting me to either start up normally or last config. Once entered, it goes to the Windows Welcome page with the green boxes flashing across at the bottom, then briefly goes to a blue screen with white writing, switches off straight away and re-starts.

It does this with all option in the black screen (safe mode, with networking, etc.). I have tried to tap F7 to get into DOS and this didnt work. Neither did F2 or F12 at start up.

I am sure I have not loaded any new software recently and cannot seem to even get to a point to do a system restore. Admittedly, my recovery CD is at another location. Is there anything I can try to solve this?

Many thanks,


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Answer Match 87.78%

Hello, I've been having constant blue screen problems for months now. Admittedly I did little to help remedy it because I barely had any use for my computer. Lately however I've found that it's actually starting to worry me.

My knowledge regarding computers is limited, however I'd much rather try to get help online before going as far as taking it to a PC Repair shop. Anyway, regarding the problem: I've looked up a few random things regarding the few errors I was able to make out before it crashed. Typically the most frequent message is "PAGE_FAULT_IN_NONPAGED_AREA" however I've also gotten one that says something like "IRQ_NOT_LESS_OR_EQUAL". To be honest I don't quite remember the exact wording of the latter.

At one point I tried finding the various STOP 0X codes however it seems to change each time. I tried going to administrative controls and checking out the information from my crash reports. Each one seems to have these files under "Files to describe this problem":


The Mini.DMP number varies but it seems that each shut down report I checked had only these files listed as the problems. Granted I haven't checked all of them yet (their are a lot, it can happen up to five or six times before I even access my desktop on a bad day) but that seems to be the one thing all the crash reports share.

I'll do whatever is necessary to try and ... Read more

A:Need help resolving blue screen, various error messages

fyi... In the future, this type of post should be in the BSOD Help forum (so it gets the proper attention)

I'll see if one of the mods can move it for you this time.

Welcome to TechSpot

8 more replies
Answer Match 87.78%

Dell Dimension V400c, need another work bench computer for business, this dell works fine so I tried to put another hard drive with all my work information in this computer and it keeps telling me, Blue screen check disk for viruses and run checkdisk /f then it tells me INACCESSIBLE_BOOT_DEVICE. the hard drive is a Maxtor 80 gig it works fine in a Gateway AMD processor machine? What do I need to do to get the hard drive to work?

A:ERROR MESSAGES, Blue screen Inaccessible_boot_device

6 more replies
Answer Match 87.78%

I have a Dell Precision 380 running XP Pro. In the past couple of weeks from time to time I have been getting the Blue Screen of Death. The error is OX-50. This seems to happen more when my daughter is playing games. I looked around online and found what may be the solution, the video card and or the memory. My video card is ATI firegl V 3100, I updated the drivers and the BIOS. I have 2-512 mb of memory and four slots. Earlier this year I bought 2 extra 512 memory sticks. So I replaced my old memory with the new ones and everything works fine. When I put all 4 memory sticks so I can get 2 GB I get an error message X300 Pro 128mb Bios P/N 113-A33405-100. How do I get the computer to see all the memory? Can memory cause the Blue Screen of Death? Here?s one other thing it seems it?s taking longer to load all the desktop icons.

A:Blue Screen of Death and other error messages

Download BlueScreenView:
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

3 more replies
Answer Match 87.78%

Hi guys, so I've recently completed my first new build, was very excited about, especially because hardware wise it is a big step up from the pc I've been working on for the past few years. Seeing as it is a new build it didn't have an original OS, I installed Windows 10. A few hours into properly using it for the first time I get the Kernel_security_check_failure blue screen error. After restarting I update all my drivers, everything works for roughly an hour, then I get the driver_irql_not_less_or_equal error. I wasn't entirely sure on how to try to fix that one and last but not least I got the system_service_exception error not too long after that. It's strange because I can boot up the PC just fine and always use it for at least half an hour before the blue screen restarts it. Thanks for the help beforehand.

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Answer Match 87.78%

Hello. Yesterday, my brother was using the PC, downloading a large file with a program called Internet Download Manager, and at the same time he put in an already-burned VCD disk. He said a little window with a red X came up and sian something about Access Denied, he took it out tried again and thsame, then a Blue Screen appeared, which I didn't get a chance to see. It seems to be mostly all right, but it thinks several random old programs are newly installed, the Firefox history is all weird, it doesn't list things in order, and Firefox itself keeps giving me that screen with a picture of a crossing guard saying that sites like Google don't have valid secure connections or something and that "someone may be impersonating this site".

I don't know why that happened with the disk, all I can think of is that: 1. That Internet Download Manager was something he had just installed yesterday (though it seemed to be downloading all right for some minutes before this happened) and 2. We have slow dial-up and sometimes my PC in general just gets clunky while stuff is downloading.


UPDATE: the Firefox history seems to be working normally (though it still thinks certain pages are dated from 2004) , and the random old programs are no longer listed as new.

3 more replies
Answer Match 87.78%

I am having major problems with my computer shutting down. I get a blue screen with many different messages. The lastest is 'WDM Driver Error 224, [asapiwzk.sys+4000 a7 F87E3000] I have also had 'memory management' and many others. Anyone understand this? I have uploaded this stuff to microsoft but no replies or help.

A:blue screen error messages at shutdown


Go to start, control panel, system, hardware, device manager, and look for any area that has a red or yellow driver error flag....update that driver. Especially look in the Audio area for 'WDM Driver Error 224 because that one can be a sound driver issue (as well as other area, I might add).

2 more replies
Answer Match 87.78%

I have received the following two error messages from the blue screen of death:

1) BCCode : 100000d1 BCP1 : 00000000 BCP2 : 000000FF BCP3 : 00000001
BCP4 : B9746CEC OSVer : 5_1_2600 SP : 2_0 Product : 768_1


Problem caused by computer hardware
This problem was caused by an unrecoverable hardware error that caused the operating system to stop functioning.

If you have received this error more than once, it could indicate a serious problem with your computer. We recommend that you do the following:
1. Back up your files to avoid data loss in case of a complete hardware failure.
2. Contact the original manufacturer of your computer to determine the specific component which is failing.

Additional technical information

Although we know the problem is caused by a hardware component, the error report does not contain enough information to tell us the specific component. It is likely that the problem is being caused by one of the following computer components:
• Random Access Memory (RAM)
• System board
• Central Processing Unit (CPU)
• Power supply

2) BCCode : 1a BCP1 : 00041284 BCP2 : 7C81D001 BCP3 : 00000273
BCP4 : C0503000 OSVer : 5_1_2600 SP : 2_0 Product : 768_1


Corr... Read more

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Answer Match 87.78%

Where to start--I have a Toshiba laptop running Windows Vista. A few days ago, Symantec Antivirus popped up with a window saying a program was asking permission to run and it gave me the Allow and Don't Allow options. I didn't recognize the program so I clicked "Don't Allow", but as soon as the window shut down it would reopen again immediately. I kept clicking "Don't Allow" and after doing this multiple times it stopped for a bit. However, several minutes later it popped up again when I wasn't expecting it, and unfortunately I was already mid-click right over the "Allow" button and gave this strange program access. I don't recall what it said the program was, but ever since then the computer is suffering MAJOR problems. Symantec basically shut down after several scans of not detecting anything. System Restore on three occasions with different dates selected as far as several months back did not solve the problem. Now, the computer goes to the dreaded blue screen less than five minutes after being booted up.

I now have the computer rebooted in safe mode. I ran Malwarebytes earlier and it detected a "Trojan Dropper". I deleted it, but apparently that didn't help because I restarted the computer out of safe mode and got the blue screen again. The Malwarebytes log had this information about the deleted Trojan Dropper if it helps any: C:\Windows\Temp\tmp0000000147c6a1e44c2ed037.

I had ... Read more

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Answer Match 86.52%

Hoping someone has some ideas. I have a Toshiba Satellite 2410-s185 running XP
When I turn the computer on I get the win XP and then these two error message.........
1. winlogon.exe
not a valid windows Image
(only option is to click okay)

2. isass.exe
Not a valid windows image

.......then I get a BLUE screen and nothing else. Trying f8 brought me to the same blue screen Anyone have any ideas or should I just reinstall XP, which of course we all hate doing and losing everything.. lanievig

A:Toshiba won't boot error messages, blue screen

Hard drive error, or an infestation that has damaged the first four to eight sectors of your hard drive.
Toshiba does not have software for testing the hard drive fitness if it is Toshiba drive, but other drive manufacturers to have drive fitness tests for their own drives.
Since the drive will still turn, you can rescue your data using a mobile drive adapter from or, then put the drive into a desktop machine as a slave, then drag and drop to the good drive, then burn to a CD for reinstall.
Then run windows in a Full install mode to see if the drive can be reformatted and Windows reinstalled.
If not, you will need to buy a new hard drive.,, and have very nice prices on mobile 2.5 inch hard drives nowadays.

2 more replies
Answer Match 86.52%

I've been having trouble with searches, popups, blue screen, slow computer, etc. I know I got something creepy crawly in the computer but thought I was rid of it. Lost for options at the moment. HJT log: Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:59:21 AM, on 11/21/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\system32\DVDRAMSV.exec:\program files\\agent\mcdetect.exeC:\Program Files\Google\Update\\GoogleCrashHandler.exec:\PROGRA~1\\agent\mctskshd.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32 ... Read more

A:blue screen, error messages, google hijacked

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may ta... Read more

5 more replies
Answer Match 86.52%

Built a new machine, Wish list details

trying to install windows vista fresh got me a blue screen. so i thought maybe if i installed a Windows xp and installed some drivers it would work but there a error message that it cant run i should use the windows install media. and restarting the comp with the dvd still gets me a blue screen.

Is this a common thing? any help would be much appreciated.

A:Blue screen and error messages trying to install vista 64 bit

Hey Maltriz,
Welcome to Vista X64 forums.

1 ASUS Striker Extreme NVIDIA nForce 680i SLI
1 EVGA GeForce 8800GTX 768MB
1 Thermaltake W0131RU ATX12V / EPS12V 850W Power Supply
1 Intel Core 2 Quad Q6600
2 G.SKILL 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual
Channel Kit
1 CORSAIR Flash Voyager 2GB Flash Drive (USB2.0 Portable) 256bit AES
2 SAMSUNG SpinPoint T Series HD501LJ 500GB 7200 RPM SATA 3.0Gb/s Hard
Drive -
2 SAMSUNG 20X DVD?R DVD Burner with LightScribe Black SATA Model
SH-S203N -
1 Creative Sound Blaster SB0570 Audigy SE 7.1 Channels PCI Interface Sound
Card -
1 Microsoft Windows Vista 64-Bit Home Premium for System Builders Single Pack

Your are trying to install with all 4 sticks of RAM ?
Install only with 2 ,i thinm it should run fine then.
Once Vista is installed , apply the Patch available (from microsoft for 4GB Systems) and then put the other two sticks in.
This should work unless there are some other issues.

Let us know.

4 more replies
Answer Match 86.52%

My computer screen turned blue with error messages written all over the screen. The message was that the computer will be shut down. Uninstall any new hardware/software installed etc.
I noted down the following message that appeared at the beginning:

Its a windows 7 Vaio laptop and I installed a new software program a week ago. Everything was fine until now. The blue screen appeared twice and I have to shut down manually. I will be attaching a snap shot taken via cell phone.

Any help is greatly appreciated.

Thank you,

A:Screen turned blue with error messages written all over!!

Hi. . .

You have just experienced the infamous Blue Screen of Death!

Please run - Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista

Regards. . .



2 more replies
Answer Match 86.52%

My OS is XP2002 home, which run on a Dell Dimension 5100 C. When I boot up, I get a blue screen message, "the type of file system is NTFS. The volume is dirty. CHKDSK is verifying files." This takes hours, of course. The end result is another blue screen error message, "c000021a unknown hard error." So I switched to Safe Mode when I started booting up. Same result, after running CHKDSK. Now I'm doing it in Safe Mode with a network prompt, but I have a feeling the same will happen. I also tried System Restore, but that didn't work either.

I have quite a few files and programs I don't want to lose. If I have to purchase a new hard drive:

If I get a new hard drive, can I transfer the files/programs currently on my PC to it?

If so, where would I purchase a hard drive and get it installed? I'm not going to do it myself; I'm not good at that kind of thing.

How much would this cost? And how would I transfer the files/programs?


If I have to buy a new hard

A:Receiving blue screen error messages, xp won't load

Hey mate,

Im not really sure. May be a cluster error or something like that.
I believe you can get another HDD install XP in it, then plug your old hard drive and you will be able to copy the stuff in it. The best thing is to skip the scan I guess. I know that this isnt good, but it looks to me as if you dont have any other option.
Thats what I would do.
As for the place of installing and cost Im not really sure coz Im not in the US.

good luck

1 more replies
Answer Match 86.52%

I have just about had enough of my laptops small screen and I want my desktop with it's 23" monitor back in action to ease the strain on the eyes. Everytime I turn on my desktop I get the blue screen saying a problem has been detected. It then lists these codes. 0x0000008e (0xc0000005, 0x80551ae2, 0xb50ef4c0, 0x00000000). Can anyone help me figure out how to get my pc in working order again. I have started in safe made before without any luck at fixing anything. I haven't tried it in months but I'm pretty sure I can't access the internet in it's current screwed up state. Is there a way I can fix it myself or will I have to take the unit in to be repaired. I have a lot of music and pictures that I really would like to be able to get back to using. Again I'm using my laptop now to access the internet so I don't know how I will be able to access it on the pc in question. I was told I should upgrade my memory but I put it off thinking I would just buy a new pc but that's not an option anytime in these hard times. Oh and hello all, this being my first post and all.

A:Desktop has been down for about 6 months now with blue screen and error messages

Can you please attach minidumps for analysis with your next post? You can find these in C:\windows\minidump.

Also provide us with complete system specs (including PSU type/model etc). Regards

14 more replies
Answer Match 86.52%

Every few days I get a blue screen if death error message and have to reboot my computer. The error messages are rarely the same. Today's message was Page_fault-in_nonpaged_area (igdkmd 32.sys), however, as I said, I receive many other messages. I have googled the various messages and the usual advice is to disconnect my various bits of hardware (printer, scanner, external hard drive, router and Inport {for recording from a turntable). I am supposed to see whether the BSOD appears after each piece of hardware is removed. This isn't practical as the errors aren't occurring consistently or every day so I wouldn't easily be able to tell which hardware is causing the problem.

Does anyone have any helpful advice?


Read more

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Answer Match 86.52%

I’m trying to fix my Dell Inspiron 14 as I have some issues for a while with my laptop. The taskbar keeps freezing and I also get some blue screen errors and it keeps shutting down and then restarting. I ran Malwarebytes, Avast, Windows Security Essentials and also Eset Online Scanner but I couldn’t find any viruses or other malwares on my laptop.
Here’s underneath copy of some of the Blue Screen error messages each time my system crashed and restarted :
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: FFFFF88000C0EC39 Hi,

OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000406F8
BCP4: FFFFF8800490808D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:

problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033P

Additional information a... Read more

A:Freezing taskbar and Blue Screen error messages

8 more replies
Answer Match 86.1%

A few times now I have been in internet explorer and then the screen with go back and forth from black screen back to internet screen and back and forth between the 2 for a few minutes and then will hit me with a blue screen with a bunch of writing on it and then will restart. It seems to run fine after the computer restarts itself but this has happened a few times now!

A:Screen flips back and forth from black screen to normal then blue screen

Can you provide a few details [remember we can't see or touch your system] about the hardware and software?

3 more replies
Answer Match 85.68%

My computer has begun to act up recently and I'm having trouble diagnosing the exact issue. To begin, I have a Dell Dimension 8400 that is running Windows XP. It is in regular use, but gets routine virus scans, disk cleanups, and defrags.

On to the problem - This past week or so I've started to get the "blue screen of death." I've tried to find out what triggers it, but honestly it can be so random. It's happened before while browsing the internet, while listening to my iTunes, and even when no one was on the computer and no visible programs were running. As for the error message that is actually displayed during the blue screen - I don't have it copied down, but I can direct you to the Microsoft Support page that describes it.
The error occurs at address 0x0000007F and the first argument ends with a D. And sometimes the error address is 0x0000007E, but it most commonly ends with an F.

I'm also having a problem with bootup. It just started today. Basically, I tried booting up the computer and shortly after the Dell logo, I was greeted by a black screen with a flashing white cursor in the upper left corner of the screen. It was frozen in this state. This happened through about four manual restarts until it finally booted into Windows and during this boot I'm typing this message. I'm not sure if this problem will persist because today is the first day it has happened. I can keep you updated on this issue as the ... Read more

A:occasional problem with bootup and error messages (blue screen)

a 350w in that system with an upgraded video is underpowered

11 more replies
Answer Match 85.68%

Hey guys! A couple of things i would like to rectify

Firstly, within the last week my computer has began to produce random blue screens! i do recall experiencing this problems before however this was about 5 months ago and had not happened again until last week. I recently noted one of the blue screen messages which had a section that read

Technical information:

***STOP: 0x0000000C5 (0x00000004, 0x00000002, 0x00000001, 0x80550AE4)

I have also read in certain places that these sort of problems can be driver related however i haven't installed any major software lately.

Secondly, all windows updates that have been available to all elements of Microsoft Office Professional 2003 have been failing on my system for about 7 months. This include updates to the suite itself, Word, Outlook etc. All other updates to the operating system, IE7, WM11 have all been successful.

System Information is as follows:

HP Pavilion t760a
Pentium 4 3.20Ghz
160GB HD
XP Home Edition SP2
Office Professional 2003

If any more info is required please just provide clear instructions on how to attain it and i will post ASAP!

thnx 4 ur help!

A:Blue Screen Error Messages/Erratic System Shutdown

btw if any more stop errors occur i will document the 'Technical information' and post here.

7 more replies
Answer Match 85.68%


I would like to discuss one issue I am facing from past few months:

My machine restarts itself and displays a blue screen which contains any of the message from below:
COM+ system has stopped working

Also, while working it doesn't restart but shows from following messages:
grep.3xe has stopped working
Superfetch has stopped working

I started getting these messages/issues since last 8-10 months only. Previously system was working fine for almost 3 years.

I am worried that if this is some hardware issue, driver issue, windows issue or this is due to some malware/Virus.

It would be great if you can suggest on these.

Many thanks in advance.


A:System restarts and shows Blue Screen with different error messages.

manishteotia said:


I would like to discuss one issue I am facing from past few months:

My machine restarts itself and displays a blue screen which contains any of the message from below:
COM+ system has stopped working

Also, while working it doesn't restart but shows from following messages:
grep.3xe has stopped working
Superfetch has stopped working

I started getting these messages/issues since last 8-10 months only. Previously system was working fine for almost 3 years.

I am worried that if this is some hardware issue, driver issue, windows issue or this is due to some malware/Virus.

It would be great if you can suggest on these.
Many thanks in advance.

ManishClick to expand...

Reboot the system and run a short circuit into the BIOS RAM.NEXT START SYSTEM IN SAFE MODE AND START AGAIN.GOOD LUCK !

13 more replies
Answer Match 85.26%

I get the "cetihpz://errors/blank.htm" error messsage along with a blank window about half the size of the screen each time I start up. It is not interfering with computer operation but I know it doesn't belong. System Restore doesn't get rid of it. Any ideas on how to remove the message and blank screen?

A:Solved: Blank Screen Error on Startup

16 more replies
Answer Match 84.42%

Recently my laptop screen had to be replaced due to a cracked screen. Original screen was a Samsung and the new screen is LG. After this, whenever I install Intel HD graphics, windows boots up till the login screen and then goes black, one bright flicker, then completely black again. However, when I boot into safe mode and replace Intel HD graphics driver with Standard VGA adapter, everything works fine, except for crappy graphics ofcourse. I tried installing various old/new/latest versions of driver software, upgrade/downgrade BIOS, install monitor.inf file from lenovo website for this laptop model, everything.
Odd thing: running Dxdiag shows my current display to be 1200x800 (32bit)(1hz).
So, I tried to change the display refresh rate in advanced settings> Screen refresh rate, no luck, no other option except ' Use hardware defaults'. So, I went ahead an modified registry values as given here:
How to Modify the Video Refresh Frequency in the Registry

Again, no use. After I reboot and go back and check, its set to 1 by default.

Tried 4 clean installs, installing on a completely new HDD, Windows 7 Pro, Windows 7 Ultimate, Windows 8 , everything..

Is it a screen problem? Or some hardware ID kind of thing?
What should I do ?
Please help!

Dxdiag information:
System Information
Time of this report: 2/3/2015, 06:26:14
Machine name: UNKNOWN-PC
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service ... Read more

A:Black Screen/Blank screen after screen replacement

Not all laptop screens are the same. It is important to get a "replacement" screen, not a "compatible" one.

On the back of the laptop screen is a product sticker (you can only read this before you install the screen). On that sticker is the manufacturer and model #. You can use that number to find exact replacements.

How did you come to choose the LG screen?

1 more replies
Answer Match 84.42%

I was playing on unreal tournament 2004, then the next thing i knew the screen went tottaly black and was just a blank blue screen.
i restarted the computer and when i got back on it said the system had recoverd from a serious error.

here is the error signature:
BCCode : 1000008e BCP1 : C0000005 BCP2 : F79302CC BCP3 : F7C7D990
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

More replies
Answer Match 84%

Hey guys, So i was on my computer and went to log into Starcraft 2. As that happened my PC Froze. I decided to cold boot it because I could not do anything.

When I started it up I noticed the mother board splash screen had these barcode scanline things vertical going down but it was only on that splash screen.

I was taken to the "Launch start up repair" that did nothing, because as soon as it was done repairing it tried running windows 7 and got stuck on a black screen after you see the windows logo go away.

I am not sure what at ALL could be the cause of this boot issue. Please help me try to figure this out.

I am on win7
AMD X2 6000+
Nvidia 7000 GS
2Gigs of Ram
Asus M2nE mobo

Let me know if there is anything else that I could provide.. I would say the only other thing would be that all of the lights (keyboard, mouse) stay on once the computer gets stuck again on this black screen.

Also I went into the BIOS and the scanlines are in there as well.

FYI: This is not a newly built computer and has been running fine for a while

Any help I am grateful for!!!


A:Startup Error then Black Screen

Going to try changing out the GFX card... maybe it burned out ... will update after... please post if you have other suggestions.

5 more replies
Answer Match 84%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!


A:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

0 more replies
Answer Match 82.74%

Hi Guys,

A friend that lives with me is having some problems with his PC we are getting a major error.

During startup we getting a blue screen with and error message.

(I will post a picture below)

After the message appears the PC restarts.

Now we have tried to boot in safe mode, even boot from a disk, but the keyboard will not work.

Any help would greatly be appreciated.

Thanks in advance...

A:Blue Screen Error During Startup

Hi. . .

The STOP error code, or bugcheck = 0x7e with the first parameter 0xc0000005 - per Microsoft:


The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check has a value of 0x0000007E. This bug check indicates that a system thread generated an exception that the error handler did not catch.

The following parameters appear on the blue screen.

Parameter Description
1 The exception code that was not handled
2 The address where the exception occurred
3 The address of the exception record
4 The address of the context record

The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug check is a very common bug check. To interpret it, you must identify which exception was generated.

Common exception codes include the follwoing:

0x80000002: STATUS_DATATYPE_MISALIGNMENT indicates an unaligned data reference was encountered.
0x80000003: STATUS_BREAKPOINT indicates a breakpoint or ASSERT was encountered when no kernel debugger was attached to the system.
0xC0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation occurred.

For a complete list of exception codes, see the Ntstatus.h file that is located in the inc directory of the Microsoft Windows Driver Kit (WDK).

Resolving the Problem
If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.

Make sure you have enough disk space.
If a driver is identified in the bug check ... Read more

7 more replies
Answer Match 82.74%

Startup Blue Screen Error on XP. Please Help. Hi, I was playing a game just moments ago. The computer was running fine before, no troubles. The game froze and I was unable to do anything, so I held the power button on my computer to force shut it down. When I opened it up again, it comes up with the blue screen saying something like
A problem has been detected and Windows has been shut down to prevent damage to your computer.

I forget what it says because now when I restart again, it leads me to the boot menu with the safe modes etc. But when I try booting in safe mode, the blue screen appears again. I don't want to lose my data/files. Please help me!!!!

A:Startup Blue Screen Error on XP. Please Help.

Do you have the XP installation disk?
You may need to run the repair on it.

Also, unplug any extra devices - nothing in the usb ports etc, just have the mouse, keyboard and screen connencted.

1 more replies
Answer Match 82.74%

Ok i installed this one program called Daemon-Tools which i used to use my CD Images as if they were already burned to cd by some Virtual DVDROM drive (Generic DVD-ROM). But if i change the number of Virtual DVDROM drives on my computer then reset my computer i get this annoying blue screen error at startup.

A problem has been detected and Windows has been shut down to

precent damage to your computer.


If this is the first time youve seen this stop error scren,

restart your computer. IF this screen appears again, follow

these steps.......


Technical Information:

*** STOP: 0x00000027 (0xBAAD009c, 0xF92AD504, 0xF92AD204,


*** Cdr4_xp.sys - Address F9A23946 base at F9A22000, Datestamp


Can someone please help me with this.

Im using Windows Xp on a Dell C6100 Laptop.

Any help would be greatly appreciated.

A:Blue Screen Error at Startup.

11 more replies
Answer Match 82.74%

After i installed this one program called daemon tools and it asked me to reset my computer to complete the installation when i would start my computer i would get this blue screen(saying RDR_FILE_SYStem or something like that and windows xp has prevented my computer from loading to avoid harmful things). Then after i would turn my computer off then on and go to use last known configuration then i could login XP. My Problem is everytime i install something and it forces me to restart to make changes i get that blue screen which stops my computer from loading. It also happens when i make changes in msconfig. Is there anyway i can stop that blue screen error from popping up?

And i use Windows XP Professional, Dell Latitude C600.


A:Blue Screen Error at startup.

I take it that you've downloaded the newest version as this is what it says on the site about BSOD:.

What's New in This Release:

· Fixed some blacklists
· Fixed BSOD problem with some SCSI and pnphelp.vxd drivers

3 more replies
Answer Match 82.74%

hi guys, my pc was working perfectly until i tried to install daemon tools and it lead to all sorts of problems, which i managed to fix apart from the problem i have now. when turning pc on it gets to the windows xp loading screen and then when that finishes booom the blue screen of death. the error is as follows ( i have shortened it down a bit).
run a system diagnostic utility supplied by the manufacture. run a memory test. change vid adapter. disable or remove any new harware and drivers. disable or remove any knew software.
****STOP 0X0000007F (0X0000000D 0X0000000 0X0000000)
ive narrowed it down to software, im not sure how to disable the drivers which might be causing the error coz im not sure which ones they are. i got the from event viewer:
The following boot-start or system-start driver(s) failed to load:
p.s i cudnt uninstall daemon tools in safe mode so i deleted manually and removed it from the registry.
sorry for all the writing .....plz help me :( :D

A:blue error screen at startup

hey dell, try to get into safe mode again by pressing F8 when the computer boots up. then on the safe mode menu, choose "last good configurations" and see if that solves your problem.

and another, see if you can try to perform a system restore while in safe mode. good luck

2 more replies
Answer Match 82.74%


Hope someone can assist me with my issue.

I have a Pre-installed Windows 8 laptop, however after a week of being away, I have come back to find my Laptop presenting me with the following message when I attempt to boot it up.


Your PC needs to be repaired

A required device isn't connected or can't be accessed.

Error Code: 0xc000000f

You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.

Press Enter to Try Again
Press F8 for Startup Settings
Press ESC for UEFI Firmware Settings."

When I press Enter to try again, I get the following ...


Your PC needs to be repaired.

The Operating System could not be repaired because the system registry file is missing or needs repaired.

File: \Windows\System32\Config\system
Error Code: 0xc000014c

... [same as above]"

Can anyone guide me on how to solve this?


P.S. It is an Asus K55A laptop.

A:Blue Screen Startup Error

Hi Shields16 & Welcome to the forums ^_^,

Are you able to boot into Windows?

See if you are able to use the System Restore to restore your system to an earlier working state using this below guide-

Make system repairs from the Windows Recovery Environment (from Windows Vista Inside Out)

It is for Windows Vista, but should work with Windows 8 as well.

Let me know how it goes ^_^

7 more replies
Answer Match 82.74%

Hi, I was playing a game just moments ago. The computer was running fine before, no troubles. The game froze and I was unable to do anything, so I held the power button on my computer to force shut it down. When I opened it up again, it comes up with the blue screen saying something like
A problem has been detected and Windows has been shut down to prevent damage to your computer.

I forget what it says because now when I restart again, it leads me to the boot menu with the safe modes etc. But when I try booting in safe mode, the blue screen appears again. I don't want to lose my data/files. Please help me!!!!

A:Startup Blue Screen Error on XP. Please Help.

6 more replies
Answer Match 82.32%


i'm having to boot into windows xp. on power up sytem goes through the windows xp splash screen (with progress bar) and then instead of login prompt it goes just into the blue screen with moveable mouse pointer arrow.

issue seems to be similar to:
but recommended solutions didn't help so far.

symptoms just before issue - was not able to run use some system features - utility to turn off the display, utility to bring up battery info - everything was working fine before this

what i've tried:
boot to Last Known Good Configuration - resulting in the same blue screen

boot to Safe Mode / Safe Mode with networking / Safe Mode with comman prompt - resulting in blank (black) screen with "Safe Mode" in the corners and moveable mouse

test the hardware (hard drive / memory etc.) via build in PC Doctor - all seems to be working
i am able to use bootable XP CD from other machine to get into Recovery Console
i am able to boot to simple live XP using BartPE-XPE usb key and access the hard drive

could you please help me to find solution to this issue
thank you in advance

A:Solved: blank blue screen with mouse arrow after xp splash screen

Hi krajicek, u having a same problem as me.

Btw.. yours is laptop or desktop?
If laptop wat brand are u using..Mine are FUJITSU laptop and i still
can't get it work.
I boot from the WinXP CD and it still can't recovery as well and i try
safe mode aslo can't work too..

2 more replies
Answer Match 82.32%

After the Starting Windows screen a blank black screen with a cursor that I can move pops up that lasts a minute (shouldn't happen with SSD, used to be ~10 second boot). Afterwards the login screen will appear as normal and everything works as normal. This doesn't happen when I boot into safe mode.

I attached a list of start up services, installs, and scheduled tasks, along with my latest boot log.

Any suggestions?

A:Windows 7: Blank screen on boot up, before login screen; slow startup

Hello and welcome, try this to see if you have something that's going you don't know about. Use the free version.

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

1 more replies
Answer Match 82.32%

Hey guys, So i was on my computer and went to log into Starcraft 2. As that happened my PC Froze. I decided to cold boot it because I could not do anything.

When I started it up I noticed the mother board splash screen had these barcode scanline things vertical going down but it was only on that splash screen.

I was taken to the "Launch start up repair" that did nothing, because as soon as it was done repairing it tried running windows 7 and got stuck on a black screen after you see the windows logo go away.

I am not sure what at ALL could be the cause of this boot issue. Please help me try to figure this out.

I am on win7
AMD X2 6000+
Nvidia 7000 GS
2Gigs of Ram
Asus M2nE mobo

Let me know if there is anything else that I could provide.. I would say the only other thing would be that all of the lights (keyboard, mouse) stay on once the computer gets stuck again on this black screen.

Also I went into the BIOS and the scanlines are in there as well.

FYI: This is not a newly built computer and has been running fine for a while

Any help I am grateful for!!!


Changed GFX Card and scanlines went away. What does this mean for the card. Is it shot? something malfunction? Is there a fix or do I need a new card.

A:Startup Error (Bios scanlines) to black screen?

When you say:
Changed GFX Card and scanlines went away and came upClick to expand...

Do you mean All is Well, or the scanlines came back?

3 more replies
Answer Match 82.32%

I was surfing the net with my Gateway laptop that uses an intel graphics card. An error would pop up saying that igfx was not responding but has recovered and the screen would flash black. Then it would stay black and I would shut it down and restart. Now on startup the gateway screen pops up but after the initial screen it is black still. I had tried to install the update for the graphics card but after the computer restarted the screen was black. What can I do at this point?

Thank you

A:igfx error, comp screen black on startup

16 more replies
Answer Match 82.32%

Hello everyone. I'm new the the forums here (as in just registered), but I need some help please. Basically after attempting to open firefox today (as I have probably over 20 times a day for the last year at least), I received a blue screen of death, and now my computer seems to be shot. I know how difficult it is to diagnose something without being able to see it, so I made a short little 4 min video of me trying to turn it on and what it does. Hopefully this has happened to at least someone before.

Blue Screen of Death - YouTube

A:[SOLVED] BSOD help. Blank screen after BIOS pop up and blue screen while trying to re


From the video you provided (which is great, by the way)... your system is failing to POST. Essentially if the system detects that a device or component is failing to provide the accurate information, which ensures that it would then be safe to run, the system will not POST.

From the looks of it, your hard drive or memory appears to be the issue which is the issue in most of the cases like this as you're BSOD'ing right after loading the Windows disc and after it loads the files necessary for the install.

My current advice:

1. Clear / reset the CMOS and try booting up and or loading the disc again.

2. If possible using another system, possibly a laptop... etc, download and run Memtest86+ -



Download Memtest86+ here:


Which should I download?

You can either download the pre-compiled ISO that you would burn to a CD and then boot from the CD, or you can download the auto-installer for the USB key. What this will do is format your USB drive, make it a bootable device, and then install the necessary files. Both do the same job, it's just up to you which you choose, or which you have available (whether it's CD or USB).

How Memtest works:

Memtest86 writes a series of test patterns to most memory addresses, reads back the data written, and compares it for errors.

The default pass does 9 different tests, varying in access patterns ... Read more

3 more replies
Answer Match 81.9%

Bonjour mes amis.

I recently have started getting the infamous black screen of death at my computer's startup, very similar to this fellow user's problem. Basically, Blank screen on boot up, before login screen; slow startup. The black screen lasts at least two minutes on average, before the windows login screen comes up. Everything else runs fine!

I think it might be my antivirus, Bitdefender Total Security 2013, and I've posted on their forums about it, and I've gotten responses from other users saying:

The Black screen issue is known by BD Support till now they have not able resolved that issue.
hope BD 2014 resolves the issue.

And the booting time issue is been solved.

However, I uninstalled Bitdefender and the problem still persisted. I proceeded to uninstall every program i could remember installing before the problem started, so before the start of June. This was painful because I updated all my software, so everything was listed as installed recently.
My startup time after removing all these software is attached below; 156 seconds, compared to before with the speed ranging from 200-500 seconds, with the worst at 472 seconds.

Although this sped about my startup, I still got the annoying black screen issue. I am sure it is a software issue because the black screen is present, but lasts no longer than about 5 seconds when starting in Safe Mode with Networking, and is present even int he low graphics.

What should I d... Read more

A:64-bit - Blank screen on boot up, before login screen; slow startup

Hello mate try some of these Troubleshooting Steps for Windows 7 start at point 15 then do chkdsk Disk Check

The go through the other stuff.

Oops should have mentioned this one too start at point 7 - option 3 Optimize Windows 7[2]=Performance Maintenance

8 more replies
Answer Match 81.9%

Hey, first time posting here, so sorry if this is the wrong section or anything.

Lately my laptop has been experiencing a problem when I boot it up. After the Starting Windows screen with the glowing Windows logo, a blank black screen pops up that lasts for ages (I'd say at least 5 minutes). Afterwards the login screen will appear as normal.

When I log in, the desktop appears quickly, but when I try to start any programs, like my browser, they are slow and freeze often (usually I can run programs with no problem when the desktop appears). Sometimes the laptop will hang every three seconds. It takes a bit of time before the programs and the laptop run like normal.

I've tried several things without success:
-Uninstalling and reinstalling graphics drivers (I've never updated my drivers because no updates are ever available for my driver; is that normal? My laptop is about two years old)
-Defragging hard drive
-System Restore (I don't seem to have any restore points)
-Clean bootup
-Startup repair (or whatever that first F8 option is called)

A:Blank screen on boot up, before login screen; slow startup

Welcome to Seven Forums Tienjt.

You can run this SFC /SCANNOW Command - System File Checker and post back with results.
Below my sig is a link to MalwareBytes, download the free version, update it, and run a full scan.

Have you installed anything new, hardware or software? Sometimes OEM's don't/won't have driver updates.

9 more replies
Answer Match 81.9%

When trying to start my computer I am getting a screen that is black and says "launch startup repair" or start windows normally. I have tried both ways and it just seemed to keep going in this loop. I pressed f8 and chose to have the computer not automatically restart. After this, my computer stops at a blue screen that says IRQL_NOT_LESS_OR_EQUAL. The information at the bottom says STOP: 0x0000000a (0x00000000, 0x0000001b, 0x00000001, 0x81e59b4b).

I'm not sure what is going on, but it won't even open windows now.

A:My computer won't startup...getting a blue screen error.

8 more replies
Answer Match 81.9%

So I'm currently using HP stream 7 and when i turn it on this appears:
Error code 0xc0000225
You'll need to use the recovery tool on your installation media. If you don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer.
Then I pressed F8 for startup settings. Again F6 for safe mode with networking and these appears.
The operating system couldN'T be loaded because a critical system driver is missing or contains errors.
File aswNdisLT.SYS
2 Press F8 for startup Settings
3 Press ESC for UEFI Firmware Settings
Some history. Had a couple of restarts due to memory_management, missing wifi, and avast antiv installs.
Any solutions????

More replies
Answer Match 81.48%

i have this problem ive searched all threads about it and i dont get as far as any them suggest.... i tried putting in an xp disc and i still get the same even when i try to boot with the disc.
I then tried a windows vista disc ... still the same
Then i put in a BRAND NEW hard drive... still the same text.../ Error Loading Operating System / black screen on startup
Any Help suggestions please?

More replies
Answer Match 81.48%

I was trying to install some themes I was un-installing one that I had already picked so it would usually switch back to default theme, but it switched to a blue screen and stayed like that so I had restarted my computer and when I do that I get a black screen where I should login the only thing I can see is my mouse pointer.

I have tried re-installing windows through usb.
Windows Defender Offline gives me an error upon booting it.
I also have tried starting it from Safe mode but it still didn't change anything.

Also I am not able to Restore or Factory Reset.

More replies
Answer Match 81.48%

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

4 more replies
Answer Match 81.06%

Hi to all,

Around 5 days ago, some sort of error, cropped up while installation of Kaspersky Anti Virus on my laptop, and after that everytime, I turned the system on, I faced the blue screen error.

Then, i formatted my laptop and reinstalled Windows XP. It was running fine for two days. Suddenly, it started giving error "Logonui.exe application error" at startup displaying something similar to "The instruction at '0x0037149c' referenced memory" something.. It had to buttons - Cancel (for debugging) and Ok.. I pressed cancel/ok/close button. It always cropped up. Until after a series of pressing buttons, my log on screen came. After logging in, all my icons and taskbar gone. So, i opened Windows Task Manager and run "explorer.exe". After everything came up, Some Data Execution Prevention error cropped up. Whenever i tried clicking "Close Message", it always came up again with a separate window for the "Send Error Report to Microsoft" dialog box.

Whenever I connected to internet, the link under my Internet started blinking very fast. I even left it without any internet application open, but it still went on. I saw the properties window of my connection. It went on and on. And in return, everything went slow. Internet surfing and downloading. And one major problem occurred that, whenever I leave my internet open for a short while, it shows the blue screen of error and restarts.

I thought of formatting every drive ... Read more

A:Logonui.exe error at startup, dvd-rom not burning discs, blue screen error and more.

Hello and Welcome to TSF. I suspect you are infected with Virut.

Please go to: VirusTotalOn the page you'll find a Browse button.
Next to the Browse button you'll see a box to enter text.
Please copy/paste the following bolded text into the box:


Then click the Send File button just below.
This will scan the file. Please be patient.
If you get a message saying File has already been analysed: click Reanalyse file now
Once scanned, copy and paste the URL from your browser address bar in your next reply.
Please repeat for the following files:



4 more replies
Answer Match 81.06%

Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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Answer Match 81.06%

Hi, I am having several problems with my computer, wondering if I am infected with something? First noticed the computer running slowly. Then began freezing all the time. Then noticed that when I switch to a new internet page at times I notice a small black screen that will pop-up or flash on the page, but only for a second...almost like you'd get on a "run command" type scrren, if that makes sense. Also, I keep getting a security options failure. It seems this only comes after the computer freezes and I try to hit alt, control, delete to bring up task manager. I have tried to run Norton Anti-virus and spybot. I've used CCleaner to remove unnecessary files/clean. The virus software finds nothing unusual (usually some cookies with tracking, but no virus. Any ideas? Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:54:57 AM, on 8/19/2009Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.16890)Boot mode: NormalRunning processes:C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\hp\support\hpsysdrv.exeC:\Windows\RtHDVCpl.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Program Files\Java\jre1.6.0_01\bin\jusched.exeC:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A0... Read more

A:Infected? Blue screen, black screen popping up in background, freezing and slow

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Answer Match 81.06%

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...


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Answer Match 81.06%


My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

A:Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

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Answer Match 81.06%

My problem started much like that of Busybee, with files being deleted, orphan files being restored and security something or other, however, after reboot from CD, and running Startup Repair, the tests all appear to be OK, except "Root Cause Found - Volume on disk is corrupt" Result: Completed successfully, Error Code=0x0

At this point the pc goes through the never ending sequence of trying to boot up, black screen then blue screen, etc.

Medion MD8830 Multimedia Home Entertainment Design Centre
Operating System: Windows Vista 32 bit, service pack 2
C:\ 500Gb HD with
D:\ 20Gb restore using 12Gb
2Gb Ram

Disk failure diagnosis test result OK

Most recent change, made a day or so prior to the crash, was retuning digital tv tuner when the changeover from Analog to Digital signal was needed to update channels here in UK. The screen shows "No Signal Analog" at beginning and end of reboot sequence.

The black screen suggests this may be a recent hardware or software issue, and advises removal of any recent changes, but as I cannot get into the system, let alone the control panel, I am unable to remove or disable anything.

Would really appreciate being able to at least recover my files, and as I am unable to access the operating system either by safe mode, safe mode with command prompt, or a normal reboot, would welcome any advice about how I can achieve this.

I have a laptop also running Vista 32 bit if that would be of any help in accessing the files.

Woul... Read more

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Answer Match 81.06%

Hello, originally my problem is that my internet browsers (Internet explorer, firefox) can not display any kind of pages because of some kind of virus. Also I had some kind of fake Microsoft Security Essentials (MSE) asking me to download more fake AV's onto my computer but I knew well enough that it was fake so I close it. This also shows up in safe mode. MSE block me from opening things such as iexplorer.exe or sometimes it would say tskmanager is a virus and it wouldn't let me open anything. So eventually I google this up, and I read somewhere that told me to rename hotfix.exe to hotfix1.exe when I run %APPDATA% so the annoying MSE would stop showing up. It also told me to update my Malwarebyte which I still can not do because I still do not have access to the internet. By the way I am using another computer to type this. So again, I tried to do some more research to fix my internet problem and I found this site that told me to download KillGodzilla.exe and run it and reboot my computer, after that I should update my Malwarebyte but of course, I can't do that because after the WINDOWS loading screen, the blue log in screen doesn't show and displays a black screen which flickers sometimes, after a few minutes it would restart my computer. Also same thing for safe mode. Does anyone know what is going on? Did I screw up my computer to badly? Do I need to reset my BIOS? I am using Windows XP if that helps. I also hav ESET smart security on my computer but I can... Read more

A:Computer blue login screen displays black screen after using KillGodzilla.exe

Anyone have any ideas at all? I waited a few days, and gave as much information as possible already, please?

1 more replies
Answer Match 81.06%

Previously it showed Blue Screen every time I boot my Y460; few seconds after the Window Logo. No matter how many times I reformate, it still showing Blue Screen, indicating STOP 0x00000116 and atikmpag.sys error. Subsequently, I went into the BIOS and changed the settings on the graphics switchable to discrete graphics. However its getting worst now because there is no display (totally black with no background light) every time I on my y460. Hence I need assistance and solutions, thanks.

A:URGENT LENOVO Y460 previously Blue Screen now Black Screen

8 more replies
Answer Match 81.06%

Previously it showed Blue Screen every time I boot my Y460; few seconds after the Window Logo. No matter how many times I reformate, it still showing Blue Screen, indicating STOP 0x00000116 and atikmpag.sys error. Subsequently, I went into the BIOS and changed the settings on the graphics switchable to discrete graphics. However its getting worst now because there is no display (totally black with no background light) every time I on my y460. Hence I need assistance and solutions, thanks.

A:URGENT LENOVO Y460 previously Blue Screen now Black Screen

closing duplicate, please respond at

1 more replies
Answer Match 81.06%

Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!

A:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum

1 more replies
Answer Match 80.64%


I have been having this problem since a week or so. Broni has helped me in malware forum to rule out malware as responsible. My machine is clean and I was refered here for further help.

Here is my problem:

At boot-time, I see windows XP load screen with the progress bar, the progress bar advances to the end and then, the screen turns pitch black and all is see is an arrow cursor I can move around. I thought until yesterday that this was a permanent freeze-up, but if I wait, say, 6 minutes, the black screen disappears and windows then starts normally.

Last week, problem was intermittent, it now happens all the time.

Windows boot-up was fine before.

Please help me.

A:Windows load screen at boot, looong black screen, then normal startup

I had this tons of times with my old XP PC. It is normal if you have a lot of files on the HDD and you have little RAM. How much RAM do you have? What is the capacity of the HDD? And do you have the Windows XP disc? Would you be willing to upgrade the RAM and/or the OS if we must resort to that? Or would you rather just buy a new PC?

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Answer Match 80.64%

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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Answer Match 80.64%

Dear everyone,
About 30 minutes ago when I turned on my computer, I had significant trouble. Three things occurred:
1. My Malwarebytes Anti-Malware didn't load, so I logged off windows to try to correct this (as this occasionally happens). The log off  hanged and froze my computer, requiring a hard restart.
2. When I returned to Windows everything appeared to run smoothly...until a BSOD indicated there was a registry error and it shut down.
3. Upon reboot, I clicked check for solution, it appeared to fix the solution, Malware Bytes popped up and....then another minute elapsed before the same error.
I went into Windows Startup Repair, ran a quick startup repair, and restarted. Malwarebytes popped up before any sort of solution prompt for the BSOD, and it appears that my BSOD has not returned.
I even restarted (proper restart) to make sure nothing bad is happening. It restarted just fine.
I've attached the Blue Screen View of the two blue screens.
My system information is:
Windows 7 Home Premium
6.1.7601 Service Pack 1 Build 7601
HP H8-1242 PC.
Intel Core i-7 2600 @ 3.40 GHz
12 gigs ram.
Could anyone help me figure out whether or not this problem is resolved? Or if any further action is needed? I am concerned my system may still be unstable.
The only thing that may have caused these problems that I can think of are:
1. I ran a full virus scan with Malware Bytes yesterday.
2. I a... Read more

A:Blue Screen - Registry Error (2 minutes? after startup)

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

4 more replies
Answer Match 80.64%

Hey ya'll... (thats a hey ya'll with a sigh at the end).

My psu died and somehow the motherboard/cpu went too.
So after buying and installing the new hardware i'm now having some issues.
Everything was fine for weeks but now sometimes i get an error message. This is the 2nd time this has happened. Everything starts up as per normal but once it comes to the Windows screens (desktop) i get a blue screen with the following error message: (pls bear with me its a spiel and a half lol)







*** STOP: 0x0000007A (0xE1903920, 0xC000000E, 0xBF91BE5D, 0x34389860)

*** win32k.sys - ADDRESS BF91BE5D BASE AT BF8000000, DATE STAMP A7e0e106


So i pretty much need to restart the pc and it... Read more

A:Help please...Hanging blue screen error message on startup
A page of kernel data was not found in the pagefile and could not be read into memory. This might be due to incompatible disk or controller drivers, firmware, or hardware.
Frequently, you can determine the cause of the KERNEL_DATA_INPAGE_ERROR bug check from the error status (Parameter 2).

The DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS bug check has a value of 0x000000CE. This indicates that a driver failed to cancel pending operations before unloading.

Most likely this problem occurs if the Win32k.sys Windows file conflicts with a device driver that is installed on your computer.

Did you update your motherboard chipset drivers? Or try to flash an IDE device?

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Answer Match 80.64%

Hello there all,

My name is Adam and I am currently running a Dell Dimension E520, Windows XP MCE 2005, 250GB HD, Dual Core 2.8Ghz, and 1 Gig RAM.

For some reason, this morning I woke up and turned on my computer. It started up normally and went to the login screen where it froze before the "Press Ctrl+Alt+Delete" box appeared (I set this up to do this instead of the welcome screen). Anyway, I was forced to do a hard restart. This time, the computer didn't even get to the login screen before it gave me the blue screen of death with the following error code:

Stop 0x00000024 (0x00190203, 0x8715A820, 0xC0000102, 0x00000000)
I did some research and found that it said 0x24 is a NTFS.sys problem. I followed the steps and inserted my XP cd but wasn't even presented with the option for recovery console. It just said "Setup is loading files" then it said "Starting Windows" and then continued through the process of starting up until I reached the Error message. I can't even start up in safe mode! I've tried everything I could find on the internet and am desperate and don't know what to do. ANY help would be a life saver. Thank You!

A:Blue Screen of Death Upon Startup - NTFS.sys error?

Hello avsfilms

When booting from the XP installation CD first you must go into the BIOS and set the boot order to
Hard disk

Then reboot and the CD should boot up properly.
Watch for "Press any key to boot from CD"

A couple of pages into setup select the first "R" you come to. This is ths Recovery Console.

At the command prompt type
chkdsk /r (there is a space before /)

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Answer Match 80.64%

ok...I was on facebook yesterday just like any other day and my computer restarted then a blue error screen came up...said error detected windows shut down if never seen this just reboot. well i did that and then it came on again. It said BAD POOL HEADER.. i restarted it again then just said problem detected window shut down. I tried system reboot back to 2 days it let me one for like 10 minutes then did it all over again. 2nd time said Memory Management. Everytime i try to reboot or run a test it just goes back to blue screen I cant even go on the computer to get on the interent to troubleshoot so im at work on the interent can someone please help me It is a HPw2007 desktop i bought it in 2007 Windows Vista

A:Windows Startup Failure/Blue Error Screen

Can u ppl please help me

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