Tech Problem Aggregator

Brand new computer from Dell and here's my HJT log!

Q: Brand new computer from Dell and here's my HJT log!

Okay, I've got a few day old Dell 8400 with XP Home. I have deleted my cookies, temp saved passwords and usernames, and history in Windows Explorer. I use Firefox 1.0 now.Before this log I ran Ad-Aware SE with all the new updates and it detected 0 pieces of spyware. But my HJT log appears jacked up. Here it is:Logfile of HijackThis v1.99.0Scan saved at 8:35:58 PM, on 1/18/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Intel\Intel Application Accelerator\iaantmon.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exeC:\Program Files\Intel\Intel Application Accelerator\iaanotif.exeC:\WINDOWS\system32\dla\tfswctrl.exeC:\Program Files\Logitech\iTouch\iTouch.exeC:\WINDOWS\system32\RUNDLL32.EXEC:\Program Files\Windows AdControl\WinAdCtl.exeC:\Program Files\Logitech\MouseWare\system\em_exec.exeC:\Program Files\Windows AdControl\WinAdAlt.exeC:\Program Files\BitComet\BitComet.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Documents and Settings\Kurt Peterson\My Documents\My Spyware\hijackthis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhostR3 - URLSearchHook: (no name) - {4D25F926-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dllO2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {4D25F921-B9FE-4682-BF72-8AB8210D6D75} - C:\Program Files\MyWaySA\SrchAsDe\1.bin\deSrcAs.dllO2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dllO3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exeO4 - HKLM\..\Run: [IAAnotif] C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exeO4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /rO4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exeO4 - HKLM\..\Run: [zBrowser Launcher] C:\Program Files\Logitech\iTouch\iTouch.exeO4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.ExeO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKLM\..\Run: [DeadAIM] rundll32.exe "C:\PROGRA~1\AIM\\DeadAIM.ocm",ExportedCheckODLsO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartupO4 - HKLM\..\Run: [nwiz] nwiz.exe /installO4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInitO4 - HKLM\..\Run: [Windows AdControl] C:\Program Files\Windows AdControl\WinAdCtl.exeO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dllO9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exeO23 - Service: IAA Event Monitor - Intel Corporation - C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exeO23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

A: Brand new computer from Dell and here's my HJT log!

It would be helpful if you updated your HJT to the most recent version, and then post a new log please. 'Hijack This!'.

13 more replies
Answer Match 54.18%

I have a Dell Mentor Media re-installation USB directly from Dell that I got brand new. Its telling me its used and cannot be used by me to reinstall Windows. Anyway to fix it?

More replies
Answer Match 52.92%

I just unpacked my custom build and got it turned on.. went to try and get the internet working, and for the life of me.. i can't figure it out.
I don't even have a little wireless bar down in the right hand corner. when i try to connect to a network in network and sharing center, it wants me to plug in an ethernet cable. But i want wireless.. Also in the side panel of Network and sharing center, i don't even have the option for wireless.. i have Change adapter settings, and Change advanced sharing settings.

I try to set up a new connection or network and Connect to the internet, the only way it asks me to connect is by broadband(PPPoE). If i try set up a new network it asks me to choose the wireless router or access point i want to configure, might take up to 90 seconds for networks to appear.. but nothing pops up.
Anyone have any ideas?

A:Brand new computer, Brand new windows 7.. no wireless?

In Device Manager, Network Adapters, is your wireless shown?

If yes, is the driver installed? If no, is it enabled in BIOS?

2 more replies
Answer Match 49.56%

I have a brand new Dell flatscreen monitor that is very shaky and sometimes has horizontal lines. It is not constant, but when it happens, it is very dizzying.... Should I send it back for replacement, or is there a fix?

A:Brand New Dell Monitor

did u set the resolution and refresh rate, which model dell?

3 more replies
Answer Match 49.56%

I'm hoping someone can help me. I had a Hp system that crashed. I restored it and it continued to crash. I just bought a new Dell INspiron 530 two days ago and it has crashed twice. The only thing I have put on it is Quicken from a new disc and I restored all my Quicken files. Shortly after that I got a blue screen................
Stop: 0X400080
(0X89cb5130, 0X8936687, 0XBAD3BB8, 0X00000001
Beginning dump of physical memory. Physical memory dump complete. Contact your system administrator or technical support group for further assistance.

This has happened twice just since I got the new computer. Do you think it has anything to do with my back-up files from Quicken?
Here is a copy of MY HIJACK log. Any imput would be greatly appreciated. Thanks everyone.

Logfile of HijackThis v1.99.1
Scan saved at 11:18:41 PM, on 1/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe
C:\Pr... Read more

More replies
Answer Match 49.56%

Windows 7 Professional 64 bit SP1
Intel Core i5-2467m @ 1.6ghz, 4gb ram
Full retail version
laptop is less than 2 weeks old
original install date is 5/2/12

I have been having some trouble with my brand new Dell XPS 13. When I close the lid and the computer goes to sleep, when I come back, it does not load properly. What I see is whether I want to boot up in safe mode or start windows normally. I have seen the BSOD 3 times now just doing normal internet browsing and while the computer was sitting idle.

Can anyone help!? Thanks in advance.

A:BSOD on brand new Dell XPS 13

Related to NETwNs64.sys Wireless WiFi Link Driver from Intel Corporation. I would re-install the newest driver available.

5 more replies
Answer Match 49.56%

Hey all. I'm new to this forum. I believe I have read all the qualifying threads about minidump procedures.

The machine is a Dell 530s thin client, only 2 months old, tops. It has received BSOD since day one. I have done just about as much as I know to do, before calling Dell. This is my dad's machine and it has everything "Dell stocked", Windows Updates, and an HP AiO...

I can't post links yet so here is the written out link with zipped *.dmp files:


Anyway. Thanks a bunch! I hope someone can tell me the driver/hardware culprit.

A:Brand New Dell, Minidump

I don't know Zenosincks. If this Dell is only 2 months old and this has been happening 'since day one' Dell should handle it since the machine will be under the warranty.

12 more replies
Answer Match 48.72%


I'd really apreciate if you could help me with my laptop. It is a brand new dell sudio 1558 running windows 7 ultimate 64 bits. It shows a blue screen error often. I bought it just one month ago and it is showning frequent BSODs.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP2: FFFFF80002A897AB
BCP3: FFFFF880033168F8
BCP4: FFFFF88003316150
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
I am attaching the dmp file to see if you could give me a help with it.

Thanks in advance.

A:Crash on Brand new Dell Studio 15

This one is pretty straight forward ... Memory Coruption ... to check your memory, download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder. Boot from the CD, and leave it running for at least 5 passes. If it reports any errors, you probably need to replace the modules...


* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffffa7fffffffd0, 2, 1, fffff80002a9eae3}

Probably caused by : memory_corruption ( nt!MiInsertPageInFreeOrZeroedList+4d3 )

Followup: MachineOwner

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that i... Read more

8 more replies
Answer Match 48.72%

My wife and I bought a new dell laptop about 4 months ago.  We have been having issues since almost day 1 that have not been resolved as of yet.  Thankfully (I think), we have an extended warranty and, to Dell's credit, they have been there for every phone call.  Our problem is that the same issue keeps coming up which tells me Dell could have serious technical support issues (some people may not be shocked at this).  My wife is in grad school and we just need the problem fixed.  The technical support people have logged on to our computer and have tried several times to fix the problem, but it keeps coming back.  My wife only isuse it for school and works off of a school website so there are no other issues from other sites that could cause problems.  They say they want us to biy an external hard drive, back everything up and let them do a factory reset.  My problem with that is I am not going to buy another product to help your product become functional.  This will be the last product even remotely associated with Dell I will purchase.

A:Software issues on brand new dell

Please list Dell model and versions of windows. Example: Dell Inspiron 3543, windows 10.
Secondly, what issues you're having with the system ? Maybe we can help resolve the problems. Lastly, you should buy an external drive. Keep in mind, you can backup your photos, music, videos and other important stuff to a portable backup drive. You'll need it when the internal hard drive start to fail or the system fail itself. You can buy a external drive (recommend Seagate,1TB) at your local Walmart or go online for about $54.00.
Seagate com:

1 more replies
Answer Match 48.72%

I just recieved my new Dell dimernsion 4600 and wanted to install an Optorite DVD+/-RW that I just purchased. The burner reads and writes in both cd and DVD. My new Dell came only with a CD ROM drive. I am wanting to know if there would be an advantage to keeping the new Dell CD-ROM drive in my computer or should I just install the DVD burner in its place.

THanks for your assistance. I am definitely new at installing hardware so any tips about the installation process would be very helpful

A:installing DVD burner on my brand new dell

If the CDROM is on the secondary IDE cable, install the DVDRW on the same cable as the CDROM. Make the DVDRW master and the CDROM slave.

This way you can do on the fly CD to CD copying.

At the end of the year you can replace the CDROM with one of those Dual layer DVD 16x drives that are supposed to be coming out.

3 more replies
Answer Match 48.72%


I recently purchased a Dell XPS 17 but am experiencing the dreaded BSOD far more than I would like.

I have attached the DMP files and Performance Monitor Report as requested (or so I hope!).

The laptop is only a couple of days old.
Windows 7 Home Premium 64 Bit is the original installation - it came installed on the laptop.

I'm not sure if it helps or not but I believe that utorrent has been open when the laptop has crashed (I've seen several references to this online so it may be related).

Any help would be greatly appreciated.

Many thanks.

A:BSOD BCCode d1 - Brand new Dell XPS 17


These were related to tcpip.sys and when that happens it is often because of the installed malware application. In your case McAfee. I would remove it at least to test.

McAfee is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

Microsoft Security Essentials - Free Antivirus for Windows

3 more replies
Answer Match 48.72%

Hello, I recently purchased a dell inspiron 1520 laptop which is running xp sp.2. When it goes into hibernation and I return later and open the lid, it will not respond. It acts like it is still in hibernation and the screen stays black. It doesn't happen every time, but about every 3rd or 4th time. I have to do a hard resart to regain access to the computer. Please help me find what's causing this.

Another issue is sometimes i get the bsod when I open the lid, even if i just closed and it hasn't gone into hibernation. The only thing I remember from the screen is something like IRQL above/below or something to that nature. I may have to get more info for you to help on this. Thanks in advance.
Here is some more info on the laptop.
Xp sp 2
160 gb hard drive
2 gb RAM
intel core 2 duo 1.5 ghz processor
Nvidia 8400m gs video card

A:Problems with brand new dell laptop.

Welcome to TSG....

Since it is a brand-new laptop it should still be under warranty, I would suggest calling Dell Tech Support and have them try to fix it before the warranty is possibly voided thru other means.

2 more replies
Answer Match 48.72%

I just bought a Dell computer, and it's lagging really bad. My 5 year old PC runs better than it.

I've gone through and made sure the video drivers are up to date, as well as disabled most of the crap that wants to start up with Windows.

But for some reason the lag won't go away. The hard drive light is constantly flickering like it's installing something too.

Also, my video card has 256mb... Why does the report say it has 600something mb?!

I'm confused and disgruntled. Help me someone!!

Here is a copy-paste from the important parts of my dxdiag report:

System Information
Time of this report: 3/2/2007, 01:27:03
Machine name: CODY-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_rtm.061101-2205)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Dell DM061
BIOS: Phoenix ROM BIOS PLUS Version 1.10 2.1.2
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 2046MB RAM
Page File: 784MB used, 3523MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6000.16386 32bit Unicode

DxDiag Notes
Display Tab 1: The file nvd3dum.dll,nvwgf2um.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hard... Read more

A:Brand new Dell runs very slow. Why?!

12 more replies
Answer Match 48.72%


Starting this morning our brand new Dell XPS L501 Laptop running Windows 7 Home Premium 64 bit has been giving us the dreaded BSOD. The machine will not go into the normal mode from startup so we went into the safe mode where we got a number of reports that we hope will be helpful.

I hope you can help me resolve this problem. The machine is basically unusable at this stage.

Please find attached the reports on the computer which have been zipped.


A:BSOD from Brand new Dell XPS L501

10 BSOD's in one day!!!
All are STOP 0x51 (Registry errors)
All blame the kernel (core) of the OS - ntoskrnl.exe. Usually this isn't the problem - if it was you'd be having many more problems other than BSOD's.

FYI - I wrote this while searching the web, so it may seem a bit disjointed. Just follow the steps that I suggest and (if it doesn't work) post back and we'll see what else we can do.

MSINFO32 reports that your Security Processor Loader isn't installed - this is a security device and I find it missing most often when there is a virus infection. Please scan your system with an independent scanner to make sure your current protection hasn't been corrupted. Here's a link to some free, online scans: Free Online AntiMalware Scanners (read the details at the link) The registry errors (STOP 0x51) are becoming another sign of an infected system (and you have this error).

MSINFO32 also reports that your HiDefinition Audio device is disabled. Is this deliberate? If so, why?

If the system isn't infected, then I'd suggest trying a System Restore to a point several days ago. All of the memory dumps state that your registry is seriously corrupted - and System Restore should be able to take the system back to a time before the corruption occurred (as long as the system isn't infected).

Interestingly, sftlist.exe is the process that's running during each of these crashes. Normally the process name isn't significant - but I do find if the same process name is repeated o... Read more

2 more replies
Answer Match 48.72%

Good afternoon,
A user received a BSOD while shutting down their PC. It is a Dell Lattitude E6520. It is running Windows 7 Pro 64 Bit. 4 GB RAM, 2.5 Ghz i5 Processor. I am including the zipped "Grab All" folder which contains the dmp file from the BSOD event. Any help with this would be greatly appreciated. Glad to provide more info if needed.

This is a business laptop and no new hardware has been added to it recently. It connects via a docking station connected to a 22 in Dell monitor. The user closed out all of his programs and began shutting down the PC when the BSOD occured.

Thank you for your help.

A:BSOD On Brand New Dell Laptop.

Welcome aboard, talag1ga.

In the crash dump you supplied, there is a lot of Ntfs.sys and fltmgr.sys error. That means, somehow the storage devices are failing to function properly. Due to a various reason this problem may occur, but one of the most common cause is the ambitious storage protection/filtering mechanism of an antivirus program.

A deeper search finds it out.

fffff880`02d58a40 fffff880`042b1280Unable to load image \SystemRoot\System32\Drivers\SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
fffff880`02d58a48 fffff880`042b1260 SRTSP64+0x40260
fffff880`02d59160 fffff880`042b1280 SRTSP64+0x40280
fffff880`02d59168 fffff880`042b1260 SRTSP64+0x40260
fffff880`02d59488 fffff880`04272161 SRTSP64+0x1161
It is Symantec Real Time Storage Protection, which is repetitively failing, with a varying degree of failure. When the failure is large, it is causing a BSOD.

My suggestion for you is, uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows... Read more

1 more replies
Answer Match 48.72%

I have a brand new Dell M5010 laptop that I bought from Best Buy about a week ago. It freezes and locks up (with the famous Not Responding in the application windows) for up to 4 minutes!! i can't have this happening. I honestly run about 5 programs - FireFox, Dreamweaver, Photoshop, Outlook, and WAMP server.

I took it back to Best Buy and they had me whip it clean and do a clean install. I do not use any torrent applications or download anything, so why is this happening?? Once I whipped it clean and reinstalled all my applications, it started going it again. I can tell when it's going to happen, because I hear the processor clicks...and then everything freezes. Could this be a hardware malfunction? Pain in my ***..I should have bought a mac. Below are the specs to this computer:

Warranty Terms - Parts
1 year
Warranty Terms - Labor
1 year limited
Product Height
Product Width
Product Weight
5.9 lbs.
Product Depth
Color Category
Processor Brand
Processor Platform
VISION Premium
AMD Phenom™ II
Processor Speed
Battery Type
6-cell lithium-ion
Display Type
High-definition WLED (1366 x 768)
Screen Size (Measured Diagonally)
Cache Memory
System Memory (RAM)
System Memory (RAM) Expandable To
Type of Memory (RAM)
Hard Drive Type
SATA (5400 rpm)
Computer Hard Drive Size
Optical Drive
Optical Drive Speed... Read more

A:Brand New Dell M5010 Freezing!

9 more replies
Answer Match 48.3%

I just took the 8900 out of the box.  I get the Screen with the Dell Label in the middle of the screen and nothing else happens.  I have tried to un plug, and plug in other sources, nothing happens. I had a Seagate back up drive attached to usb port, I unplugged it, still Nothing.  Ant help would be Great.  Thanks ...

A:Dell XPS 8900 32GB R will not start Brand New

Contact dell support directly. This is primarily a user to user forum. Support will help you troubleshoot.

6 more replies
Answer Match 48.3%

I just upgraded to a brand new Dell 8300 machine with XP Home, everything seems to be working except for the printer connection. I have an HP882C and a Canon bubblejet, both worked with my old Dell and XP Home, but when I print I get only the text at the top of the page and then the job stalls and fails in the print que. It also takes a long time (2-3 minutes) for the document to clear out of the que when I cancel/delete it. This is happening in Word, Excel, NotePad, etc. Have tried uninstalling both printers, deleting and reinstalling the drivers, using XP autosearch as well as the drivers off of the printer disks to install, changed the USB cable, run all the Troubleshooting schemes and still getting the same result with both printers. Have checked the printer settings and they are the same as on my old machine (spool print, start immediately, etc.) and have tried other settings to no avail. Anyone have any ideas? Any help is much appreciated before I get on the phone with Dell and/or have to ship this thing back!

Hardware is Dell 8300
2.4 Ghz
100G primary HD
100G secondary HD

A:Can't print from a brand new Dell Dimension 8300

6 more replies
Answer Match 48.3%

here lately my new dell insprion 1501 notebook will sometimes lock up in at bios i shut it down hard ( i really hate doing that) and take the battery out and press the power button to reset the notebook, after doing so it works fine, it is still under warranty, but before sending it back to dell id like to see if i can fix it myself, i use this notebook for my everyday work life so i can really bear without it. heres my specs:

Dell Inspiron 1501
AMD Turion 64 x2 2.0GHZ (800MHZ FSB)
2GB DDR2 Ram
15.4" Widescreen Glossy screen
ATI Xpress 1150 Video Card
53wrh battery (6 cell)
windows vista home premium

anyone comes up with anything to save me lost time, let me know

A:brand new dell locks up sometimes at bios screen

Return it while you can thats what the warranty is for. Or at least give Dell a call and see what they can recommend.

I've also removed your email address, posting it in an open forum is just asking for Spam.

3 more replies
Answer Match 48.3%

I am getting random BSODs with a brand new dell XPS 8700. I got my older SSD replaced through RMA assuming that could have been the cause and installed Windows 8 fresh install after getting the new dell. I've been having random BSODs on the computer, it will even happen when I'm not even using the computer and leave it on.

BSOD dump files attached.

? OS - Windows 8 64bit
? What was original installed OS on system? Windows 8 64bit
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Came-preinstalled, but I reinstalled it when installing brand new SSD
? Age of system (hardware) Less than 2 weeks
? Age of OS installation - have you re-installed the OS? Less than 2 weeks

? CPU: Intel i7
? Video Card: Nvidia GeForce GE GT625
? MotherBoard
? Power Supply - brand & wattage

? System Manufacturer: DELL
? Exact model number (if laptop, check label on bottom): XPS 8700

A:Brand New Dell XPS 8700 - Multiple BSODs

I have debugged the dumps and all seem to have the same error, I have done some research about your crashes and have found some possible causes:

1.) Incorrect BIOS Configuration
2.) Faulty RAM Module

The Fixes for these are as follows:
1.) Restore the BIOS Configuration
2.) Remove the faulty RAM.

Modifying BIOS/CMOS settings incorrectly can cause serious problems that may prevent your computer from booting properly. I cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. But it may be the only way to fix the BSOD's you are encountering.

If I was in your position I would try restoring the BIOS first, before trying to remove RAM. If you are ensure on how to restore the BIOS please look at this before trying: How can I reset CMOS or BIOS settings?

I wouldn't try the hard reset unless the normal defaults do not work. If neither work then try removing the RAM.

14 more replies
Answer Match 48.3%

Hi All Please help me on this issue Today 2/12/2009 have received a brand new Dell Inspiron 1440 Laptop (WIN 7) but it has 3 folder with the modified date as 14th July 2009. Is this because they have sent me an old machine instead of new one I am confused. Directly purchased from Dell and paid full amount for new machine. I am attaching a word document containing screen shot of those folders with old date. Kindly advice if this is a normal feature with new machines or something is wrong!!!!

A:Help Brand New Dell Laptop with old dated folders

Quote: Originally Posted by Vicky

Hi All Please help me on this issue Today 2/12/2009 have received a brand new Dell Inspiron 1440 Laptop (WIN 7) but it has 3 folder with the modified date as 14th July 2009. Is this because they have sent me an old machine instead of new one I am confused. Directly purchased from Dell and paid full amount for new machine. I am attaching a word document containing screen shot of those folders with old date. Kindly advice if this is a normal feature with new machines or something is wrong!!!!

Hi vicky and welcome

I would love to help but dont have Word. Chances are good it is a new machine. When the machine is setup and win 7 installed they have to load some things on the HD. can you tell us what the folders names are?

Ken J+

9 more replies
Answer Match 48.3%

I just bought a Dell Inspiron e1705 desktop replacement and I am experiencing glitchy audio playback on it. At first I was only playing CDs on it and figured it was just scratches on the disks...but then I downloaded some songs from Napster (lol, which is legal nowadays =P) and they play glitchy too. It sounds like a minor CD skip...its very annoying and I think something must be wrong...oh yeah...and ive tried on the media center program and windows media player...both are the same. so anyone have any ideas?

Specs are as follows:

Centrino Duo 2Ghz
1GB 667MHz Ram
GeForce 7900GS 256 MB
100GB 7200 RPM Hard Drive
8x Dual Layer DVD Burner
17" WUXGA+ Widescreen
SigmaTel High Definition Audio Codec (Ive just got the onboard non-upgrade sound)
Windows Media Center Edition SP2 (Fully Updated)
...and I do have anti virus and ad-aware. (only like 50 running processes on average anyway...)

A:Solved: Brand New Dell Inspiron Problems!!!!

6 more replies
Answer Match 48.3%

This is the 3rd machine I have set up for a client, and the only one giving me problems.
Programs aren't running correctly, some won't open at all unless I restart the computer. Here's the problem...if I shut down and restart, all is fine and all works well, but if I just do a restart, the computer hangs at "restarting" unless I use the on/off button to shut it down completely.
My client is an older gentleman and didn't let me know of problems within the first 30 days, so now I can't just return to Best Buy for a new machine.
Not sure what to do...
Any suggestions?
Thanks in advance.

A:Solved: Brand New Dell all in one hangs on restart only

10 more replies
Answer Match 48.3%

I have a Dell XPS 17 L702X service tag J0Y4DT1.  I just bought a new 9-cell battery direct from Dell.  I installed it today, and it charged to only 90%.  Now it says "Plugged in, not charging."
I have tried unplugging the adapter from the machine and plugging it back in, and restarting the machine, with no success.
The last BIOS update for J0Y4DT1 was released in December 2013, so I know I am running the latest BIOS.
Any ideas?  Thanks.

Kevin B

A:XPS 17 L702X brand new Dell battery charges to only 90%

Have you tried checking inside the BIOS of the computer if the AC Adapter and the Battery is working fine? Also try to run some diagnostics to the computer.

1 more replies
Answer Match 48.3%


Just bought about a week ago a new Dell Vostro 3350, i7, 8gigs of ram.
everything went well for a couple of days, worked on a 3D design software (SolidWorks), played some light internet games, etc. Then, after running Americas Army V3.2 for about 10 min. the computer just shut down! after restarting it i got a message saying that there is a problem with the ATI driver.
i have tried to reinstall the catalist drivers but since then i cannot use the full resolution of the screen or open the catalist control center.

i have attached the BSOD report but got an error with the perfmon report.

Hope you can help...

A:crashed while playing AA 3.2 on a brand new Dell V3350

Related to CtClsFlt.sys Video Class Upper Filter Driver from Creative Technology Ltd. Yours is from 2010. I would re-install newest driver available.

1 more replies
Answer Match 48.3%

So I turned it on the next day I bought it, jerked around a little, plugged in my usb mouse for the first time and the time I plugged it in it BSOD'd on me. After a reboot I can use the mouse with no problems, but say...

Would it affect my future usage of the computer? I really really don't want it to go to repair all the time like my previous laptops. I have a vast misfortune when it comes to electronics, and I was barely able to buy this one with a really really strict payment plan, and I require having it in my very heavy daily routine of work and school so I can't even spend one day without a computer at hand.

This is really getting me nervous. I mean... is it a common problem?

A:Brand new Dell Inspiron 5110, BSOD in second run

Relax Falanca,
And cut down on the caffeine a bit... The computer will be fine

1 more replies
Answer Match 48.3%

@@@@HijackThis Log on brand new VISTA big!!@@@ I turned my computer on when it came, i deleted a few dell programs and installed superanti virus free, winavi,vlc player, ccc cleaner,malware remover, daemon tools,win rar,3gp convertor,ipod,img burn and newsleecher. But before I did any of this I noticed the Hijack this log was BIG! compared to my xp laptop which was tuned.

Is this log normal, I have not installed any crap and not got any viruses , spam , spyware etc. I have only deleted some dell software which might be why it shows as missing.

Logfile of HijackThis v1.99.1
Scan saved at 23:34:36, on 12/03/2009
Platform: Unknown Windows (WinNT 6.00.1905 SP1)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Running processes:
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Internet Explorer\iexplo... Read more

A:Why is my HijackThis log so big on brand new dell vista laptop?

deleted, or unistalled? There's a difference, I assume you know. "File missing" tells me you deleted stuff but didn't uninstall it properly. But, even if that's the case, your HJT log doesn't seem all that big to me. But then, I don't have a gold shield so I can't give any advice. Why are you worried about it anyway? You said it's brand new.

3 more replies
Answer Match 48.3%

Hello, I bought a dell inspiron 15 3000 series on 10/5/15 with the following specs:
1tb hard disk
8gb ram
i7 5500
NVidia geforce 840M

I bought the laptop online from Media Markt in Athens of Greece but I switched it on in Cyprus.
The laptop freezes 2-3 times per day for reason I cannot define. I took it in your representative in Limassol of Cyprus and found no problem. If a usb is plugged for much time, it crashes (not shutting down totally, instead the screen is black, fan is operating so i must hold the power button to shut down). i installed and updated all drivers from dell's site but the problem continues. The operating system is windows 8.1. Please reply.  

A:brand new dell inspiron 3543 freezes

Hi stelios.2,Please run diagnostics and reply with your findings. Let us know how it goes. 

10 more replies
Answer Match 48.3%

Even with the latest I am getting 2-3 hours of battery instead of the promised 18 hrs with very light word processing and Spotify usage on the fhd-matte (not touchscreen or qhd) Dell XpS 13 (brand new)!?! I got the i7 variant and run on power save mode...what on earth is this...have I been duped to spend a fortune on this machine?!

A:Why is my battery life 2-4 hrs on a brand new dell xps 13 (fhd matte)?!?!

I can understand your frustration! There are so many reasons for short battery life. It could be anything from a process running in the background you might not be aware of, needed updates, or sure, even a bad battery. A place to start would be the store you bought from, if possible, or maybe Dell's support center?

3 more replies
Answer Match 47.88%

Ok..initially i posted that my dl kept timing i called dell..pc is 2 weeks old (running win 7)..they went thru remote got faster but eventually timed out.. he then ran antivirus scan..found 56 errors..then transferred me to software support..I mistakenly removed the errors with the same antivirus he i scan and find nothing..but my pc keeps starting in safe mode..even when i tell it to start normally...when i talk to support..she takes remote access to pc..says oh all these viruses must fix now..then she gets me $136-$259 to fix..
i say no..."well how are you going to fix it" she says repeatedly..
i saved the log of the initial viruses found and ran hijack this just now..the way it is now..after removal..

cant upload log for some reason, here is hijack log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:17:06 AM, on 5/13/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Interne... Read more

More replies
Answer Match 47.88%

I have purchased Dell Inspiron 5558 from ebay in India with Thailand bill date 21/05/2016 international warranty but on warranty status page it say 18-12-2017 which is 6 month less after that i call to Dell care but they not able to help me they said you need to contact dealer so i am worried please expert from Dell help in this issue as i bought brand new dell 5558 but worried about my warranty please confirm me how i get update my warranty status to 21/05/2018
Thank You

More replies
Answer Match 47.88%

Updated drivers after receiving my laptop few days ago.
BAD_POOL_HEADER occurred several times while trying to run PCMark. After that enabled Driver Verifier and now getting different BSOD: IRQL_NOT_LESS_OR_EQUAL, KMODE_EXCEPTION_NOT_HANDLED, DRIVER_IRQL_NOT_LESS_OR_EQUAL.
This one occured 3 times already:
IRQL_NOT_LESS_OR_EQUAL 0x0000000a 00000000`00000028 00000000`00000002 00000000`00000000 fffff800`034d1390 ntoskrnl.exe ntoskrnl.exe+74080
Windows and BIOS memory check passed. Also hw diagnostics test from Dell passed.
Please advise what I should do? Send machine back? Or try to find faulty driver/hardware?

More replies
Answer Match 47.88%

New Dell Inspiron 3847. Braand new right out of the box and no audio output--never had this problem on my HP's or IBM Machines.
Is there a specific driver download link?

A:Brand new Dell Inspiron 3847 --No audio output

Mike and headphone jack is in the front under a pop-up panel--well hidden IMO! Manual is here--  
Also more audio ports on the back. Light green is speaker out. Look under Views in the manual

4 more replies
Answer Match 47.88%

Hi- My Dell of 5 years totally crashed 3 weeks ago, so I ran out and bought an HP cause that's all anybody had on sale under $500. Have only had for 18 days and already problems. Latest is one USB port stopped working and per HP to have it work means sending back , getting a new motherboard, not having for 2 weeks and then having to set up again. The retailer has agreed to let me return it, but I need a computer. I still have my old Dell - should I get a new hard drive and have that installed? How do I know what to buy? And from where? Can i still get XP software somewhere? If I buy a new computer - what brand is reliable? Can I somehow install XP on a computer with W7? Also, how do I wipe the HP hard drive clean before I return it so none of my accounting info can be retrieved?

A:Solved: Dell died, brand new Hp needs new motherboard, what are options?

8 more replies
Answer Match 47.88%

I just bought a brand-new Dell Inspiron 1545. I started the computer, finished the registration and connected to my home wireless networking system. The Dell has Vista OS pre-loaded on it and it showed full connectivity to my internet system. However, once I clicked on Internet Explorer, the page would not load and I could surf to other pages. Thinking it was an Internet Explorer issue, I tried Firefox. Firefox allowed me to go to Google, but nothing else. I spent about an hour on the phone with Dell, who informed me that there have been some configuration problems between Vista, McAfee and Internet Explorer, but they wanted to charge me $250 for a one year software warranty (apparently my warranty is only hardware). I uninstalled the free 30-day trial McAfee but could not still surf the web. I've tried ipconfig as well as other online hints but nothing's worked. I was wondering if anyone else has run into this problem. I'm pretty close to just returning the Dell to the store and looking for another brand. Thanks in advance!

A:Brand New Dell Inspiron 1545 Won't Connect to Internet

Yes, I can connect using an Ethernet cord. The Comcast technical website (our home internet provider) shows that my computer is connected via Ethernet and wirelessly, but I still can only surf the web when I'm connected with an Ethernet cord.

5 more replies
Answer Match 47.46%

Hello folks

I have a brand new Dell Vostro 400 with Vista but very annoyingly the mouse pointer accuracy is way off. For example in a word document or any typing when I move the cursor to insert a letter between words and click the mouse button where the cursor is, the actual point where the mouse clicks onto is about 4 letters off the space I want it to be. This applies to all processes, whether editing word documents or trying to select certain options in dialog boxes, adjust the spacing for columns in windows exploere, anything. Soo annoying.

I have been into Hardware, Mouse and checked the improve accuracy box, but nothing has changed.

Also, it seems to take forever for Vista to select and highlight an item, for example to highlight an item from a list, I have to wait for almost a second before it highlights and changes colour in order to progress. THis sounds very lame I know - to wait a whole mini second, but I'm used to my (older XP) machine highlighting and being able to select in an instant.

Please help!


A:Accuracy of mouse pointer diabolical on a brand new Dell machine

Others have reported a similar issue with a Dell Vostro 400 and Vista. Here is the fix that worked for some of them: Unplug your keyboard and mouse, if the system then reboots to a keyboard error, power it down, plug the keyboard back in and reboot. Now retest. I know it sounds unbelievable but if you have owned a Dell in the past, then anything is believable. Let us know.

2 more replies
Answer Match 47.46%

My brother recently purchased a Dell Inspiron 15 3521 with Windows 7 & one of the USB 2.0 ports doesn't work. We've plugged into it all of our USB Drives & an IPod Touch & it doesn't respond to anything. Their are no errors in the Device Manager & scanning for hardware changes doesn't change anything. The Other USB 2.0 & the 2 USB 3.0 ports work just fine. Is their anything we can try before we call dell since it brand new so it has a warranty on it.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) CPU 2127U @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 3983 Mb
Graphics Card: Intel(R) HD Graphics, 1799 Mb
Hard Drives: C: Total - 454712 MB, Free - 410819 MB;
Motherboard: Dell Inc., 0FXP6Y
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled

A:Solved: USB Port on Brand New Dell Laptop Doesn't Work

nope pretty much call dell and let them deal with it

2 more replies
Answer Match 47.46%

I must say this monitor works great. But with certain rhythm music games I play I get input lag with DVI. I was wondering if it was possible to have both DVI and VGA/S-Video hooked up, and be able to switch between the two. For some reason this is not working for me the monitor loses the signal whenever I switch to any video mode other than DVI. I'm running 2x NVidia 8600 GT's, both have 2 DVI inputs and 1 svideo, totalling 4 DVI and 2 SVideo inputs on my PC. I have a DVI, S-Video Cable and a VGA cable.

The input lag is getting irritating and I'm assuming running it with the VGA plug would solve this problem. I've even tried switching the resolution down to 800x600 before switching to VGA but to no avail.

Any help will be much appreciated.

EDIT: Btw the only way I can plug in with the VGA cable is via a VGA-DVI converter. It worked perfectly for my 17" Envision CRT I had before I bought this.

A:Solved: Brand new 24 inch Dell UltraSharp question (2407WFP-HC)

8 more replies
Answer Match 47.46%

Our new Dell Laptop with Windows 10 is unbelievably slow and hangs at almost every click...especially in web browsing.    Memory seems to be constantly pegged.  Let me know if there is a system diagnostic tool that I can post a log from that might shed some light on what is going on.

A:Brand new Dell Windows 10 Laptop hangs, crashes, slow

Let's try looking at these 2 sets of reports:1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis: done a Notepad document will open with the name of the file and it's location.By default it'll be a .zip file located on your DesktopSimply upload the .zip file with your next post and we'll move on from there.If it doesn't work for you, then please try this:  Please do the following:- open Event Viewer (run eventvwr.msc from the "Run" dialog)- expand the Custom Views category (left click on the > next to the words "Custom Views")- right click on the "Administrative Events" heading- select "Save all Events in Custom View as..."- save the file as Admin.evtx- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: waiting for a reply, please monitor your temps with this free utility: 

0 more replies
Answer Match 47.46%

I worked with my new DELL Inspiron 7459 All-in-one last night. When I try to turn darker of the monitor by pressing the light adjustment button on the right side of the monitor. I can hear a loud humming noise coming from the back of the monitor. The noise continued until I turn the monitor to full brightness. That noise really drives me crazy during the silent night.
Dose anyone have the same issue?

A:Humming noise coming from my brand new DELL Inspiron 7459 All-in-one

same issue here. I have new model Dell Inspiron 7548. It is really annoying. I tried to find a solution, but nothing work. 
I am considering to send my laptop to servis. 

7 more replies
Answer Match 47.46%

will any brand hard drive work on dell desktop systems??
i have been told they don't??
wanted to ask be fore i tried it.

A:will any brand hard drive work on dell desktop systems

Hm im not sure, i own a dell and i'm pretty sure you can use any type of drive so long as your computer supports it. Such as, dont get a sata drive if you dont have sata connectors. I'm pretty sure any IDE drive would work with a Dell. However Dells tend to be on the cheaper side and dont always have expansion bays for a second (or third) hard drive . Open your case or look at your manual to make sure you have room for expansion before buying one. If you don't, simply buy an external one that connects VIA usb. Because I think firewire doesnt come standard on most dells.

2 more replies
Answer Match 47.46%

Hi Guys,
I have researched this issues to point where my eye lids were about to drop off.
To put it simply, When 100% of the CPU and ~100% of the GPU are in use, after 15 mins, the system restarts.
The laptop usually rebooted while playing Games or HD videos. So to simulate that I stress tested using Furmark and Prime in order to get to the root of the problem.

When Furmark or Prime are run separately. There is absolutely no issues. However, run them together and it's a whole new story...

I am 100 percent sure that this is a hardware issue as I have installed ati drivers countless times and reinstalled windows 7 at least thrice. (I have also tried turning off ATI powerplay, a known issue.)

Dell came and replaced the GPU and the Motherboard, and to my surprise, still no cigar. I know there is an issue of a lack of voltage...
Has anyone encountered this problem before? I would appreciate any help as this is driving me totally insane :blackeye:

Thanks in Advance.

A:Dell Studio 1747 unexpected restarts - after a brand new mobo + GPU

Any one???? would appreciate the help.

1 more replies
Answer Match 46.62%

Hello, I hope someone can help me. I have a brand new Dell Inspiron that came with Windows 8.1 installed on a 1 TB hard drive. Any time I get a new computer, I always reformat and partition, which I did in this case. This was my first Windows 8/8.1 install, and everything went smoothly until, at some point, the computer would occasionally get locked up on the username screen for several minutes when booting. I tried uninstalling and reinstalling certain Dell utilities that I thought might be the problem, and even downgraded the BIOS after seeing that Dell had removed it from their website. I spent hours on the phone with Dell tech support. They weren't very knowledgeable, and seemed unable to troubleshoot what was going on by looking at the Event Viewer (a couple of times I let them take control of my computer, so they could see the errors). We ran hardware diagnostics and everything checked out. I even ran Memtest86+ and Western Digital Data Lifeguard Diagnostics on my own. Still nothing. Their solution was to restore Windows using the recovery partition that Dell installs, which can't be done, because I reformatted the hard drive.
The computer was purchased through Microsoft and is no longer in stock, so it can only be returned and not exchanged. I have until the 27th to either figure this out or return it. I spent all night yesterday reformatting and reinstalling Windows AGAIN, and the boot problem and errors came right back. The only programs I installed were Kaspe... Read more

A:Brand new Dell Inspiron laptop intermittently takes 5 minutes to boot

Hello there,
Please download MiniToolBox to your desktop, double-click it, select the options below and press go. It will create a log, please post the contents of it into your next reply.
Flush DNS
Reset IE Proxy Settings
Reset FF Proxy Settings
List Installed Programs
List Restore Points
Download CCleaner from here. Once installed, open it and head over to the tools tab and select start-up. In the bottom right hand corner, select save to text file and select a name for it. Open the saved document and post the contents of it into your next reply. As-well as that. click the 'cleaner' tab, keep all the checkboxes the same and press run cleaner.
Download Autoruns from here, save it to your desktop and then extract it. Double click the extracted folder and navigate to autoruns and double-click it. Select file, save and change the 'save as type' to text file. Type in a name for it, such as Autoruns log and click save. Please post the contents of it into your next reply.
Run System File Checker
Run Disk Check
I also recommend you run a scan with Malwarebytes Anti-Malware and AdwCleaner.
Lighthouse Party

19 more replies
Answer Match 46.62%


I recently just got a new Dell computer for one of my users and everything appeared to be working correctly on it. However, I tried to create a backup image and got to about 95% done before I got the BSOD. I was busy at the time so rebooted, patched it fully and waited until the next day.

Now we have been running Inventor 2010 64-bit on it and got 2 more blue screens. It is the same type of blue screen error as the first one so I do not think it is related to what I was doing but a hardware/driver malfunction.

I have attached the zip folder of minidump files.

Please let me know if you have any ideas or what could be causing it.

A:BSOD, Brand New Dell Desktop while running backup image and Inventor

We need more information to analyze your logs. Follow Blue Screen of Death (BSOD) Posting Instructions, let the tool run until it has completely finished and then upload the new logs.

9 more replies
Answer Match 46.62%

We just bought this new laptop less than a week ago and we've been having issues with internet connectivity ever since.  The internet will randomly slow down even when the connection is shown to be full or almost full. When we have these spells it can take 45-90 seconds for a very simple webpage to load. These spells generally last from 2 minutes to an hour or so, although we had a problem for most of the day yesterday. We have Webroot antivirus, so I don't think it's a virus. We assumed it was our internet and contacted the provider who came out and replaced the router. We're still having problems with occational very slow page loading. We have Windows 8 and the computer is a Dell Inspiron 15 3521. We generally prefer Firefox. I went to the Dell website to see if any drivers needed updating, but it's not showing anything relevent. Any ideas would be very much appreciated!

A:Brand New Dell Laptop with internet loading slow even with full bars

Hi soozabelle, The internet will randomly slow down even when the connection is shown to be full or almost full. "Randomly".... caught my attention.I am assuming you are connected by wireless. How do you have your network set up? Modem to router and connected to router wireless?Have you ever had any other computers set up via wireless before? If not, there is a strong possibility that your router is not secured and someone may be piggybacking on your connection which can, and will, slow your connection down drastically when someone "randomly" decides to take advantage of your unsecured connection. Kinda like turning on more than one faucet in your home and you lose water pressure throughout the house.That is the first thing I would look into. Check that and let us know.If that is not the problem, other members may have some advice as well, so please stay tuned! ;)Donna

10 more replies
Answer Match 46.62%

Dell Inspiron 15, 5000 series, arrived yesterday afternoon
Just been trying to set it up and having trouble with the DVD drive - doesn't recognise anything that is loaded.
Makes all the right noises, tray opens and closes, LED works, whirring/spinning sound, as expected.
But nothing showing in windows explorer. No drive appears. No autoplay.
Have stepped through the auto supportassist feature, no reported problems with anything,
Device manager showing that the DVD drive is connected and working as it should. Drivers are saying up to date.
The only one time I managed to get the laptop to recognise something in the DVD tray was actually when I went into device manager and clicked on the update driver button. It seemed to trigger something that made the disc inside spin and the drive appeared briefly in windows explorer. But since then, it either displayed the contents of that one disc (even when different discs were loaded subsequently), and since rebooting has gone back to not showing anything.
Same story whether CDs, DVDs, software, etc
Of course Dell support are not available until monday when i'm back at work!! Hopeless!
Is there something obvious i'm missing? Have I not set up the new laptop properly (I followed all the instructions on screen when first booting and been through everything in the quick start guide twice now)?
Any advice greatfully recieved!

A:DVD/CD drive not recognising media, brand new Dell 5000 series, windows 10

Use the support web site instead of phone. That is available 24/7. One thing to try if you haven't already is Windows Update with several reboots/retries until there is nothing more available.

7 more replies
Answer Match 46.62%

The keyboard on my new Windows 10 Dell laptop stopped working completely so I tried shutting down. Windows seems to have shut down but the computer won't turn off (the keyboard backlights are still on and the fans are going). Pressing and holding down the power button (even for over a minute) does nothing, I can't pull the battery as it's inbuilt.
Is there anything I can do other than waiting for the battery to run itself out? And what if it doesn't turn on again after that?

A:Brand new Dell Inspiron 15 7000 won't turn off, stuck on black screen

We?re listening, we?ll surely check and assist you accordingly. Please PM us with the service tag, registered owner?s name and your email address, we?ll look into available options. To send a private message, click on my name and select ?Send private message?.

1 more replies
Answer Match 46.2%

I have DELL Inspiron Laptop 1720 and it caused a Blue Screen of Death error within first couple of hours. I begugged the error in the two files that I am uploading. The first one says that it is because of some driver error and the second one which was debugged from Memory.dmp of about 300 MegaBytes also says in the middle that it was due to Memory Corruption as well.

Could someone please explain it more clearly to me which file is right and do I still need to check my Memory because the laptop is still brand new.

debuglog.txt has been debugged from mini040808-01.dmp of size 135K from windows\minidump folder.

debuglogmemorydmp.txt has been debugged from \windows\memory.dmp of size 300 MegaBytes.

Both of the \windows\minidump and \windows\memory.dmp belong to the same Blue Screen of Death Error.

The Blue screen of death was very quick and I did not get any chance to note down anything at all thats why I debugged them.

Then again yesterday I got one more Blue Screen of Death Error while restarting Windows and it was " IO System Verification error in HIDCLASS.SYS (WDM DRIVER ERROR 220) (HIDCLASS.SYS + 2484 at 909Af484).

Please help if the Blue Screens of Death belong to software or hardware problems.

Other than those two Blue Screens of Death the system has been working absolutely fantastic and I have not received any other error messages within the Windows Vista ever since I bought it on 08 April 2008.

Do you guys think it is serious issue wit... Read more

A:Brand new Dell Inspiron 1720 Laptop causing Blue Screen of Death

I am attaching the zipped original minidump file. I am still curious to know the reason for that blue screen of death please.

If I can, I will try to get everything out of Dell Australia's Total Satisfaction Policy to avoid any hassles in future with the hardware problems with this laptop.

12 more replies
Answer Match 45.36%

This is my second one just hours old. The first one I had was a 5559, but had 4gb ram and 500gb hdd. That one Microsoft Edge would not launch, and kept crashing. BRAND NEW OUT OF THE BOX. I did a recovery and reset it as it was when dell shipped it and same exact issue. I took it back to frys they couldn't even fix it. I exchanged it for this new one which is a Dell Inspiron 5559 15" same specs as the other but has lighted keyboard, 8gb Ram, 1TB hdd, without touch.

DELL, What is going on? I need this resolved ASAP. This happens when web surfing and even just in general windows. No other applications have been installed except McAfee and Word 2013, but is not running.
I'm not understanding what is going on when this occurs not even 24 hours out of the box. Windows 10 has showed that message 8 times while typing this message.
This laptop was a gift for my mother, and so far has been unreliable. I don't get a reply within 15 days I will be returning this PC and going with a different brand.

More replies
Answer Match 43.26%

This makes no sense.

Since i put my new computer together about 2 weeks ago it's acted strange. It's got a more-than-powerful-enough power supply, and it's sharing a 40amp circuit with only one other computer, so i know it's not power it needs, but for some reason, it'll just die... i'll start up half-life 2, start playing,and then suddenly the computer will just lose power, and i'll have to press the power button again. what's more weird, is i plugged it into an outlet at work, opened HL2:Lost Coast, went to Options --> Video, and changed the resolution. before i even clicked "ok", the computer died. this happened twice in a row. at home it doesn't do that, but it DOES still lose power for no apparent reason. i've monitored the video card, and it stays cool (usually around 52 or 53 degrees, but during 'intense' gaming it may go up to 65 or so... which is still very cool for a GTX).

I'm out of ideas. it's got to be either the video card or motherboard. i've changed power supplies with one i had laying around, but same problem. weird thing is sometimes it'll go 2 or 3 days before giving me a shutoff... other times it'll be twice in a row. i don't have my second 7800 GTX anymore, and i don't have another motherboard to 'test' either...

i'm hoping someone has some practical advice based on experience they can help me out with. Specs:

-- Opteron 148 processor
-- thermaltake 680w power supply
-- 2 GB Corsair XMS3500LL
-- ASUS A8N32-SLI moth... Read more

A:Computer dies... brand new 'super'computer.

Well, off the top of my head:

1 - Faulty CPU ...Possibly bad out of the box

2 - Bad RAM (try downloading Memtest86 and running a test for an hour or two)

9 more replies
Answer Match 43.26%

I dont know what to do anymore, I recently made a computer purchase (Fry's 8050) and It keeps on crashing on me! I never had these kind of problems on my old Sony Vaio. It keept on crashing and restarting by itself out of no where, and giving me the BSOD. Whenever I get the BSOD I get the same message:

*** STOP: 0x0000008E (0XC0000005, 0X8054A51A, 0XB1234B28, 0X00000000)

Here are my system specs

Windows XP - Professional(5.1.2600) SP2 MCE
AMD Anthlon 64 x2 3800+
Frequency 2000 MHz
L1 Cache 128 KB
L2 Cache 512 KB
Socket 939


Phoenix Technologies
Date: 07/15/2005
Version: 6.00 PG
Size 512 KB

ATA 250 GB Hard Drive
Memory: 2016 MB RAM
Mainboard: RS480-M
VideoCard: ECS RADEON XPRESS 200 Series (0x5954)
Mode: 1280x1024 32 Bit

I'm getting a headache over this computer :knock:. I restored my PC several times already and I keep on running into the same problems. Any help is appreciated guys! Thanks


btw, here are the mini dump files

A:Computer Lemon? Brand new computer keeps on crashing

Hello and welcome to Techspot.

The error that you`re getting is often a hardware incompatiblity issue, or a driver issue.

One of your minidumps crashes at SSI.SYS. I can`t find any info about this driver. Do you recognise it?

One of your minidumps crashes at SYMEvent.SYS. This is your Symantec Event Library. Sometimes turning off the live update for your Symantec/Norton security product can solve this known issue.

Alternatively, you might want to try a different security product.

One of your minidumps crashes at ntkrpamp.exe. This is a Windows system file. Try running Windows updates.

One of your minidumps crashes at ALCXWDM.SYS. This is your onboard sound driver. Try uninstalling, and reinstalling the driver. Check with your mobo manufacturers website for a updates drivers.

Regards Howard :wave: :wave:

2 more replies
Answer Match 42.84%

I have had many issues with this comupter, but my Dell Inspirton 1545 had started to read "no bootable devices" and wouldn't start at all. Now, after buying and installing a brand new harddrive, it reads it again, but only SOMETIMES!

When it gives me options of rebooting or running a diagnostics test, if I switch some stuff around or restart it, or even just leave it alone for a little while, I can start it and it works fine. Except after a short while of using it, it will malfunction and go to "no bootable devices" page again. Tech support says that the hard drive may not be connected properly, but I don't know what to do!

A:Dell Inspiron says "no bootable devices" with brand new hard drive

Probably a silly question, but is anything on the hard drive, like an O.S.? Has the "new" hard drive already been formatted? I'm only asking for sometimes some of my clients will go behind my back and install things like hard drives on their own and try to load an O.S. on them, failing to go through the formatting process, and they in the end either through frustration or embarrassment wind up calling me to drive to their house and fix their problem, like installing the O.S. properly.

Also checking your connections might not hurt, just make sure everything is fitting nice and snug and connected the right way.

(This was just me kind of thinking out loud for you.)

1 more replies
Answer Match 42.84%

I ordered a 3620 with 2 hard drives configured for RAID 0. It has already shipped. I realize now that I made a mistake and should have ordered the RAID 1 configuration. I realize this will reduce my total drive capacity.
Also, I'm planning on adding a 3rd HDD that I do not wanted to be included in the RAID. Any help on switching RAID levels and adding the 3rd drive would be appreciated. I'm expecting the machine to arrive tomorrow.

More replies
Answer Match 42.84%

I have a computer that is 3 days old and locking up very often where I can't even close things in "Task Manager". You guys helped me so much to get my last computer in amazing condition.

Can someone please walk me through all the scans so I can get rid of all the garbage programs the manufacturer on it?

A:Please help with brand new computer

Since you are already receiving help here, please continue in that thread. Do not start new threads or duplicate topics as this causes confusion and makes it more difficult to get the help you need to resolve your issues. Further, it necessitates staff spending time with housecleaning to remove those duplicate postings...time which could have been provided to others needing assistance.Thanks for your cooperation.This thread is closed. If you have any questions, please PM me or another Moderator.

1 more replies
Answer Match 42.84%

What would you do to protect a brand new computer. its actually a laptop toshiba w/ vista


A:Brand New Computer What To Do

What came pre installed on the computer?

3 more replies
Answer Match 42.84%

Good Morning Everyone!

I wasnt sure just where to post this so here it is...A friend of mine asked my advice on just what to install on a brand new computer. Having lost former computer to something totally nasty and having set financial limits, I suggested an updating antivirus such as Nortons, a Zone Alarm firewall (freebie), AdAware & Spybot. User friendly products are a bonus too.

Your recommendations would be most appreciated.

A:Brand New Computer

6 more replies
Answer Match 42.84%

Right out of the box...beatiful...

$ of the line everything...

Probelm is when I bought the dual monitors graphics card, and have both monitors pulgged in, the windows display settings still wont let it go dual only detects a generic video card and 1 generic monitor....

Both monitors are plugged in and working, cause I turned it on and vista was using both monitors to display the desktop twice (2 pointers) and all of the sudden turned one off, and only one works now...

I suspected a driver problem, so I go to the ATI website and download the driver, and the website lets me download the catalyst program or whatever, and the driver specifically...

I click on them and say run, and after they finish, even with the close this box when im finished box unchecked, it closes and doesn't load I went to the file again and tried several times, and then when I click to save the file, it just closes as if nothing was ever pressed...

So i have 2 issues...not being able to download anything
Not having the right drivers installed for the second monitor to work....

Thanks for any help

A:Brand new computer....

Have you verified which version of Vista you're using (ie 32 bit or 64 bit)?

Next, it's not advisable to select "Run" when downloading something - you won't get any feedback (and, if it's a virus, you've just allowed it to install on your system).

Instead, select Save and save it to your desktop. Once it's there, scan it with your antivirus to make sure it's not infected - then it'll be safe to run (and you can monitor it's progress when installing it).

3 more replies
Answer Match 42.84%

I purchased a brand new Inspiron 15, 3000 series laptop and am using it for the first time.  I plugged it in and turned it on.  The screen is blank.  Does it take a while to boot up?  What am I doing wrong?

More replies
Answer Match 42.84%

I just got a brand new laptop and was wondering before I even turn it on for the first time, the proper steps to maximize security for my new PC. I plan on using AVG for antivirus. Also, I was considering the following: ad-aware, spybot, hjt, and spywareblaster. Any other recommended progs? Anything else I should do the first time I turn it on? Also, I do not want to use IE. Any recommendations for a better substitute and do I totally wipe IE off of my system? Thanks in advance.

To the tech guys and mods on this forum, what would you do if it were your PC and you were starting it up for the first time?

Thanks again.

A:Brand New Computer

JJAndry said:

Also, I do not want to use IE. Any recommendations for a better substitute and do I totally wipe IE off of my system? Click to expand...

You don't want to disable IE, as other webpages can only be viewed (properly) in IE.

You can get extensions tho for firefox, but they aren't perfect yet and have some bugs, so you would still need IE.

3 more replies
Answer Match 42.84%

i just got this brand new computer(custom built) and when i turn it on it starts making this beeping noise. i dont know why it does tht but when i hook it up to the moniter it doesnt respond. i will list exactly what is in the computer below.

Sempron 64 3000+

AM2 Motherboard -w- 6100(came with a installatin disk)



160GB hard drive

Black Exo Computer Case

A:Brand New Computer Need Help!!!!!

16 more replies
Answer Match 42.84%

I just put together a new system from scratch ( and regretting it BIG TIME).
I have an intel d915GAG board with an intel P4 3.2 chip. Brand new WD HD, floppy, and 2 dvd/cd drives. After the final screw was tightened, I started my new system and the intel logo appeared. I pressed ESC and it appears to start the bios setup. It flashes my memory size (size is 512 MB), then the screen immediately flashes and begins to do and IDE scan, in which it promptly tells me that Device 0 not detected, device 1 not detected, device 2 not detected, device 3 not detected....and the setup stops right there. I don't have a clue, after searching Intel's site for 2 hours where to go from here. I can sure use a clue. Thanks

A:Brand New Computer

8 more replies
Answer Match 42.84%

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem. 
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.  
How do we escalate this to the Dell management and get a replacement ASAP

A:Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.

1 more replies
Answer Match 42.42%

I bought an eMachines computer not much more than a month ago. It actually got good reviews or I wouldn't have. But about a week or two ago, maybe a bit more, I started having problems with both the DVD-RW and CD-RW. They would not open, nor were they listed in My Computer or Device Manager.

Eventually the DVD began functioning pretty normally again, but the CD-ROM did not. When I found some free time I did some investigating.

I looked to see if the light was coming on in the front panel of it during startup. It wasn't. I switched the power cables first, moving P2 and P3 (the CD-ROM and DVD-ROM ones, respectively) and also P6, which was attached to the hard drive. No luck. I then found an extra IDE cable and switched it out. When I booted, the lights in both blinked; however, the DVD worked and still the CD-ROM did not. Eventually I realized that I could at least get the light to blink on the CD, but only the first boot after unplugging and reconnecting the IDE cable.
Now, I called eMachines tech support and they seemed to think it was simply a faulty CD-ROM. I'm not so sure, because the DVD-ROM had the same problems and they seemingly "went away"...but sometimes the DVD still wont be recognized.

Also, lately the computer has slowed down quite a bit but I think that is probably completely unrelated, with spy/adware being the perpetrator.
Any ideas anyone?

A:Brand new computer, CD-ROM issues

It is always good to check for viruses, adware, and spyware...

However, it is possible for one drive to go bad or be going bad and it will cause the other one to ACT UP. Since they are usually on the same IDE controller... this includes, the good one working part of the time, the good one not being recognized all the time and so forth.

Unhook the one you think is bad, and see if you continue to have problems. If your problems go away, you have found the source!

Have great evening!!


3 more replies
Answer Match 42.42%


I just got this brand new pc from ibuypower. I have had it for 4 days and have seen it goes to blue screen a few times. Almost all blue screens occur when I am not using the desktop. (maybe when it starts screen saver or sleep mode).

I have followed the instruction to post the performance.html and the Windows7_vista_jcgriff.exe results here. The first time I ran the .exe check, I actually got a blue screen.

I am using win 7 64 bits and here's hardware spec:

Case NZXT Lexa-S Gaming Case - Black w/ Blue Light

Processor [== Six Core ==] AMD Phenom? II X6 1055T Six-Core CPU

Processor Cooling Asetek 550LC Liquid CPU Cooling System (AMD) - Standard 120mm Fan

Memory 4 GB [2 GB X2] DDR3-1600 ** Corsair or Major Brand

Video Card ATI Radeon HD 5770 - 1GB - Single Card

Motherboard [CrossFire] ASUS M4A87TD EVO -- AMD 870 w/ 2x PCI-E 2.0 x16

Motherboard USB / SATA Interface Motherboard default USB / SATA Interface

Power Supply 700 Watt -- Power Supply - SLI Ready

Primary Hard Drive 500 GB HARD DRIVE -- 16M Cache, 7200 RPM, 3.0Gb/s - Single Drive

Optical Drive 24X Dual Format/Double Layer DVD?R/?RW + CD-R/RW Drive - Black

Please help me! I really don't want my new computer to become useless.

Thanks in advance!


A:Brand New Computer bluescreen when not in use

please reload/rezip the folder and make sure the dump files are in there please

15 more replies
Answer Match 42.42%

i followed all the steps.. panda would not install AT ALL :( this is a brand new computer and has ridiculous pop ups on IE... mozilla works fine

here is the hijack log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:09:34 PM, on 9/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16414)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\802.11 Wireless LAN\802.11n Wireless LAN Card HW.72 V.1.00\WinDomainlogon.exe
D:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Creative\Shared Files\CamTray.exe
C:\Program Files\802.11 Wireless LAN\802.11n Wireless LAN Card HW.72 V.1.00\WlanCU.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microso... Read more

More replies
Answer Match 42.42%

Hello everyone!

I got my new computer yesterday and I'm not getting any sound through it at all.

It's a Knight Series Gamemax computer on Windows 7 with brand new speakers.

I'm not getting any sound at all, and I need help please!

The speakers are mains powered with a jack connection that is plugged into the motherboard. They came with no disc or anything and when I looked up the make and model (Logitech Z130) it says no drivers are needed.

All of my drivers are installed and updated.

I've looked in sound settings etc but my knowledge only goes so far and I have no idea what to do, but by the looks of it it's trying to use one of my monitors for sound output when they have no speakers on them and it won't let me change the settings.

I have two monitors; monitor 1 (HDMI connected) is the one it's trying to use for sound output and monitor 2 is VGA connected.

The speakers work as I tested them on my phone.




Any ideas please? I miss my music and Netflix & games aren't the same on mute!

Thanks in advance!



More replies
Answer Match 42.42%

Well I just built my first ever computer build with:

PSU OCZ|OCZ600SXS 600W RT - Retail

CPU INTEL|C2Q Q6600 2.40G 775 8M R - Retail

MEM 2Gx2|OCZ DII800 OCZ2RPR800C44GK - Retail

VGA EVGA 512-P3-N801-AR 8800GT 512M - Retail



MB GIGABYTE GA-EP45-DS3L 775 P45 RT - Retail

HD 500G|SAMG 7K 16M SATA2 HD502lJ % - OEM

And when i turn the computer on it works and i go into bios. but when i change anything... even the date and time ONLY it goes black and i can't get it to work again without taking out the bios battery thing or clearing the cosmos with something metal. Please help me fix this. Also when i try and not change the bios and just go through it says:

Boot from CD/DVD:
Disk boot failure, insert system disk and press enter.

Whats the system disk? what do i insert? i'm so lost and need help badly.

PLEASE HELP! this is really annoying and i know this will be a great machine if i can just get it to work...

A:Brand new computer problem!

6 more replies
Answer Match 42.42%

A friend of my got a computer for xmas and it doesn't work so im trying to fix it. Its a brand new eMachine T2862 (i know its a emachine). The switch on the front glows blue and there is a green led on the mobo that turns on. No fans work, hard drive doesn't spin. The fan on the PS does spin either.
Any info will help?
Thanks alot.

A:brand new computer won't turn on

did u look to see if anything looks short circuited or improperly sodered?

3 more replies
Answer Match 42.42%

Hello, I'm new to the forums. My question is I just bought a brand new gaming pc, the Acer Predator. Out of the box the thing will NOT turn on. No fans, no lights, not a thing. Acer told me to send it back and wait 2-3 weeks but I think something might of been unplugged during the transit to my house from UPS. If it was a faulty component wouldn't the thing at least flicker, turn on and off real quick, or make some kind of noise? What do others think? Send it back or have a friend check it out? Thanks in advance.

A:Brand new computer not working, help??

I think you should send it back but before you do, make sure there isn't another power switch at the back of the case on the power-supply next to the AC input that hasn't been turned on yet. Opening the case might void your warranty.

2 more replies
Answer Match 42.42%

Hello, I just purchased a new computer from best buy. Here is a link to the best buy page Asus - Essentio Desktop / AMD Athlon? II X2 Processor / 4GB Memory / 750GB Hard Drive - CM1630-05

I bought the computer along with a new video card, a Geforce 430. I installed the card along the newest drivers but once in a while i receive a IRQ_NOT_LESS_OR_EQUAL blue screen error. I dont understand why this is happening it is a brand new computer, i suspect it my be a problem the video card but i don't know. Can somebody help me read the dmp file and tell me what is causing the conflict?

A:BSOD Brand New Computer

Quote: Originally Posted by Rodski

Hello, I just purchased a new computer from best buy. Here is a link to the best buy page Asus - Essentio Desktop / AMD Athlon? II X2 Processor / 4GB Memory / 750GB Hard Drive - CM1630-05

I bought the computer along with a new video card, a Geforce 430. I installed the card along the newest drivers but once in a while i receive a IRQ_NOT_LESS_OR_EQUAL blue screen error. I dont understand why this is happening it is a brand new computer, i suspect it my be a problem the video card but i don't know. Can somebody help me read the dmp file and tell me what is causing the conflict?

This zip is way too small to have a dmp file.

Try this method.

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Aattach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.

2 more replies
Answer Match 42.42%

Well, i just got this awesome new computer for Christmas and it was running blazing fast yesterday. Since then i've installed limewire, itunes and a few games. Inoticed today that it was going MUCH slower than it was yesterday, so I uninstalled limewire thinking that was the problem. It didnt get any better. Then I did full scan of the computer with my anti-virus(webroot), and nothing came up. I dont know what to do. Any help would be greatly appreciated.

A:Brand new computer being sluggish

9 more replies
Answer Match 42.42%

I just got a brand new computer (specs in profile). I have had frequent BSOD's. The stop message is SYSTEM_SERVICE_EXCEPTION. I only have one dump file due to the fact that the previous crash messed up my windows install and it refused to boot. I have attached the dump file in a zip.

A:BSOD on brand new computer

Ya Know,I was having Problems too.Our specs are similar..I will keep watching both threads.. this one too.Failed install went back to Winxp pro.. Good Luck..

2 more replies
Answer Match 42.42%

I know this is a high number of processes. Especially for a brand-new computer. Could someone help me diagnose and remove the unwanted processes? There's got to be something wrong here...I just built this computer. (I finished it Friday of last week.) I bought Panda Internet Security 2014 with it and it refuses to activate. Something tells me it has something to do with all these processes.

A:Brand-new computer 70 processes?

processes can be that high and higher depending on your system and what is installed.
What process that, is using up resources is a concern.
the cpu is usually pretty idle most of the time.

11 more replies
Answer Match 42.42%

Recently (about one month ago) I purchased a new, pre-built computer in Germany. It's a Packard Bell iPower X9097. It's pretty much the best thing a gamer can wish for, hence the nightmare it became. It had Windows Vista Home Premium which, I recon, is the source of some of the problems.
The first thing I noticed with it was the fact that internet browsing had gone completely hay-wire - I typed in the browser, but another page started loading and never entirely finished loading; it only displayed most of the text on the page, without any frames, pictures, anything that comprises a modern day web-page.
The next problem surfaced after I reinstalled the whole system (from the recovery dvd), hoping that it would somehow solve the internet thing - the sound has gone down; It was as if I had no driver for my sound card. I tried updating the driver (sort of), but it appears to be the latest version available.
And last but not least, no game that was released after 1999 works. :| Imagine buying a PC for the sole purpose of gaming, but not one game would run on it. The games crash, either at the start of the introduction movie or after a few seconds into the game (if I canceled the movie). Nice, huh?

Do any of you guys have any idea what I should do to make the PC work like it's supposed to?

A:Big issues on brand new computer

"Windows Vista Home Premium " is NOT a issue here, as the differences should NOT affect what you are doing.

What had you added and/or remove from this machine before adding these games?

3 more replies
Answer Match 42.42%

Recently (about one month ago) I purchased a new, pre-built computer in Germany. It's a Packard Bell iPower X9097. It's pretty much the best thing a gamer can wish for, hence the nightmare it became. It had Windows Vista Home Premium which, I recon, is the source of some of the problems, if not all of them.
The first thing I noticed with it was the fact that internet browsing had gone completely hay-wire - I typed in the browser, but another page started loading and never entirely finished loading; it only displayed most of the text on the page, without any frames, pictures, anything that comprises a modern day web-page.
The next problem surfaced after I reinstalled the whole system (from the recovery dvd), hoping that it would somehow solve the internet thing - the sound has gone down; It was as if I had no driver for my sound card. I tried updating the driver (sort of), but it appears to be the latest version available.
And last but not least, no game that was released after 1999 works. :| Imagine buying a PC for the sole purpose of gaming, but not one game would run on it. The games crash, either at the start of the introduction movie or after a few seconds into the game (if I canceled the movie). Nice, huh?

Do any of you guys have any idea what I should do to make the PC work like it's supposed to?

A:Big issues with brand new computer

Nice PC man...
You mentioned a recovery DVD. Do you have a stand alone copy of Vista?
Just Vista not some disk that the PC makers send that's full of bundled software?
If you do and if I were you I would wipe one of my hard drives clean (you have 2).
Then switch the off computer, unplug the hard drive with windows on it and reinstall windows on the blank (unpartitioned) hard drive. Then install a free antivirus like Avast (not some OEM antivirus). Let windows install your driver software. Most of your hardware can be installed by windows using windows update. I have over 30 games installed on Vista without problems. You should think about installing a firewall too because windows firewall is useless. The top 2 are Zone Alarm and Sunbelt-Personal-Firewall though sunbelt is only available for XP (or it was the last time I looked).Also avoid installing unnecessary software (like google toolbar or Alice software) Windows will connect to your internet very easily without installing ISP software. The only thing you may need from the Alice disk could be the DSL modem driver.
Good luck.

2 more replies
Answer Match 42.42%


This is probably not Win XP related but I wasn't sure where to post it so here goes..

I've got a new computer which is;

Motherboard:Asus P5B LGA775 SATAII DDRII PCI-E
CPU: Intel Core 2 Quad Q6600 2.4GHz
RAM: 2x Kingston Value RAM DDRII 1GB PC533
HDD: Samsung Spinpoint T133 400GB 16MB SATA2 7200R
Sound: Soundblaster Audigy SE 7.1, 24bit/96kHz, EAX
Cabin: Thermaltake Shark Black without PSU
PSU: LC-Power Silent Giant Green 550W 140mm
Graphic: Club 3D GeForce PCI-E 8800GTS 640MB 2xDVI+TV
OS: Win XP SP2
It is working fine and all but so far it froze 3 times and last 2 within 24 hours which started to worry me. And when I say froze I mean everything freezes. If I wait and don't do anything after a while screen goes off as if the computer was shut down which isn't. And I carefully tried to hear any unusual sound while the freezing happens to see if something is wrong but the computer runs normally without any going off/reset sound.

What can be the problem. I'm thinking some hardware problem but I have no idea how to figure it out. Any help appreciated.

PS: During the all the freezings, I was playing the game World of Warcraft while listening to some music in Winamp. So the computer wasn't doing any hard job at all.

A:almost brand new computer freezes


It's probably your power supply being too weak. Please have a look at the label on the PSU and see what it says about amps on the +12V rail(s). Also, please download and run Speedfan (link in my signature) - post back with a screenshot.

6 more replies
Answer Match 42.42%

Well I just bought a brand new gateway, real nice computer. everything was great and working. i saw it had mcafee security center, and norton antivirus 2005, first thing it does is wants me to go onto symantek and mcafee and start the updates, so after they are fully updated, i decided to upgrade the mcafee security center with full versions of mcafee spam killer, firewall, antivirus and secure privacy. well then i restart the computer it freezes on startup, oh and this is pentium 4 3ghz, 512mb ram, so i restart again and again and again then i noticed it only froze when norton was loadind up in the startup menu. so i rebooted to safe mode, tried uninstalling, wouldnt work, then i tried using hijack this to see what was going on, i just deleted all the norton stuff and rebooted. still frozed same log file, nothing deleted, i decided to see which files it was loading, so i looked at the file names under hijack this and i deleted all the norton related .exe files, FInally reboots and works, i uninstalled norton antivirus, norton security had an error, but it doesnt load however it still exists on there. then i tried to get on the internet nothing. i finally used winpatrol to stop the startup files and found out it was mcafee messing up the internet, so uninstalled the four mcafee programs plus the security center, now internet works and email works, i have the windows xp sp2 service pack and google pop up blocker, that is it, now the problem i still have is i cant login to yaho... Read more

A:Help, Brand new computer, already problems!!!

I think the reason you can uninstall norton is becuase you used Hijack and took it out, like you almost manually did it. Try useing the "win patrol" program to stop it from loading up in the windows start up. Then go in and uninstall the program correctly useing the control panel. Then see if it cuases any problems. If its STILL haveing troubles go to a restore piont and go to a piont where it doesn't freeze up. Then go online and see if there are any patches for norton.

big k

1 more replies
Answer Match 42.42%

I setup a brand new Windows 8.1 computer for a freinds business. I installed:
- Avast
- LibreOffice
- Flash Player
- HMRC App (UK business government thing)
- Teamviewer QS
Thats it. Its for business.
Next day there are popups whenever the internet is visited.
So I Installed Malware Bytes to see if I could track down the cause - nothing found.
So with a bit more manual digging, it turns out that there was something called. Digital More installed, more here:
I removed this and all is well.
I then got to wondering:
1) Was this installed by default on a new computer (no other bloatware on the box)?
2) Did this sneak on somehow, after connecting to the internet and before AV was installed?
3) Did this get loaded by another installer (all the installers were downloaded from their owning sites)?
I was somewhat surprised that malware bytes didnt find it, I was led to belive that it's quite good.
Any views, thoughts, musings anyone?

A:Brand new Computer - story

Hi UncleZen My guess is that your friend most likely downloaded something or clicking on something he shouldn't have and that installed the "Digital More" adware on his system. If you say that the image was "fresh" (clean one) on the computer, then I doubt it was present as "out of the box". For number two, unless you browsed on very shade websites/webpages before (and even after) installing avast!, I doubt this is how it got on the system. For number 3 it's still possible, it depends if you really downloaded the installers from their official websites.

28 more replies
Answer Match 42.42%

BSOD on brand new computer. Attaching the SF_Diagnostic info here...

Things I was probably doing when it happened -
- Adobe InDesign
- Streaming music on Spotify
Thank you!

A:BSOD on brand new computer

Have you applied any of the latest security updates recently? I'm asking this, since recently there has been problems with the symbol servers provided by Microsoft, as a result the symbols provided by Microsoft are outdated and old and do not correspond to the recent timestamp and kernel changes made after the security updates were released. We also means the debugger (WinDbg) will report symbol errors which can't be resolved, and the analysis of the dump files won't be able to be completed. I can't enter any commands or extensions at all!

***** Kernel symbols are WRONG. Please fix symbols to do analysis.

Attachment 289764

Could provide a screenshot like the above?

Simply type ntoskrnl.exe into the search box, and then right-click the result and select Properties.

9 more replies
Answer Match 42.42%

Hello. I just bought a brand new computer. Windows 7. I found a virus called trojan_generic r1 CC3A8 four time in my system. The file type says real time. I did a scan with malreware bytes but its says it didnt find anything. Can someone please help me?

More replies
Answer Match 42.42%

Hi there,I just received a new HP Elite e9290f computer with the following specifications:Intel Core i7-920 Processor at 2.66GHz per core8MB shared cache on die Level 3Windows 7 Home Premium9GB DDR3 SDRAM1TB SATA HDD at 7200rpm1.8 GB dedicated NVIDIA GeForce GTX 260 Graphics CardWhat I want to do now is install Windows XP Media Center 2005 on a separate partition. I will be using Partition Master Professional Edition to set up the partition. Is there any specific way that I need to go by this install? I understand that Windows 7 and Windows XP versions have totally different boot loading options. Can anyone offer any help? I would greatly appreciate it. I really don't understand SATA or IDE controllers really well, I'm not sure they have anything to do with what I am asking but would appreciate any clarification. Thanks a lot in advance...

A:Need To Partition Brand-New Computer

Hi Feonix:

In Windows 7, there is a disk management utility built-in already; there's no need to pull out all the big guns in the form of Partition Master PE.
Here's how to access it:

In Windows 7, click the Start button, and locate 'Computer'.
Right-click on 'Computer' and select 'Manage' from the context menu. [Agree that you know what you're doing if UAC steps in]
In the left column of the 'Computer Management Console' you will see Disk Management. Click that.
From here, it's just a matter of determining how much space you want to allocate and the file format (I'd stick with NTFS if you're going to install XP MC).

If this just simply isn't what you need, post back here and let us know. One of us will surely be able to further assist you if you need it. Good luck!

[p.s. those specs made me drool, you lucky dog]

[EDIT] Feonix, the Windows 7 bootstrapper will indicate after BIOS that you have an OS loading choice. It will say something like 'Windows 7 Home Premium' and something to the effect of 'Older versions of Windows'. I had a dual-boot machine at work for awhile with Win7 Ultimate and XP Pro and it worked beautifully, on a far inferior rig compared to yours. Go get em tiger!

6 more replies
Answer Match 42.42%


My mom just bought a brand new PC, Core 2 Quad 2.4 GHz with 2 GB of RAM. The trouble is that it came without anything installed on it, so we installed XP Pro without any Service Packs. It took us a while to activate windows, get the upgrades, and secure it - and I think it became infected in this time. Probably even before SP2 was installed.

We could actually have better protected it before connecting to the internet as the driver CD comes with Norton Internet Security, but we didn't so I hope there's a chance to clean itwithout a fresh re-install - because I think it is still in the early stages of infection (not too bad yet).

To secure it, I did many of the steps outlined in this guide, which I think is pretty good >

My Mom actually has been using this computer for a couple of weeks, but now I'm just making sure it works as it should.

Symptomps: One of the first scans I did (forget what program), came up with some infections
My Mom's biggest complain was that (with this new fast computer) she was experiencing very slow photo editing performance with photos located on an external HDD. I realized that we hadn't installed all the chipset drivers properly, although the CD software said they were installed, and USB 2.0 wasn't working. So now that's installed and I think that might have solved that part.
I ran HiJackThis just before this and saw many suspicious entries, but I didn't delete anyt... Read more

A:Help me disinfect a brand new computer

Hi Simi,

Welcome to Tech Support Forum!

I apologize for the delay getting to your log. The helpers here are all volunteers and we have been very busy here lately. If you are still having malware problems, I will be glad to help.

OK, let?s do this first.

Please download ComboFix by sUBs:

NOTE: In the event you already have ComboFix, this is a new version that I need you to download.
Save it to your desktop.
Double-click combofix.exe and follow the prompts.
When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.

Please do NOT mouse-click ComboFix's window while it is running. That may cause it to stall.
Also, please do NOT adjust your time format while ComboFix is running.


Please REBOOT your computer normally into Windows and post these logs in your next reply:The log from the ComboFix scan located at C:\ComboFix.txt.
A new HijackThis log.

(You might have to paste the logs in multiple posts in the event they are too long and breach the post length restrictions of the forum software).

Also, please let me know how things are running now and if you encountered any problems while you were following the directions I posted.


9 more replies
Answer Match 42.42%

Hello. I'm not sure if this is the right section, so if it is wrong please move it.

My friend recently purchased the parts to a gaming computer, and put it together successfully, but it is having issues freezing.

I tried searching through other forums and found some possible issues, but it didn't seem like they were the issue. The CPU temperature was 129 degrees F and the 12v thingy (sorry I'm not very computer savvy) said it was at 12.049v. Also, the Memory Diagnostics Tool didn't find any issues with the memory. It generally crashes when we are playing games and the CPU usage is around 40ish percent.

It was even freezing during the windows updates right after installing windows, but we wanted to see if anyone had any other ideas before we re-installed windows. Btw, it is running Windows 7.

Anyway, here is the parts list: link

Any help is appreciated. Thank you

A:Brand new computer freezing

Hi and welcome to TSF please run this and post the info HWMONITOR | Softwares | CPUID it will give the voltages and temps.

6 more replies
Answer Match 42.42%

So we just bought a new computer a month ago. An Acer Aspire, with Windows 7 64 bit. AMD athlon || X2. 240 dual core processor, 3GB DDR2... yeah, just reading out the stuff on the side of the tower.

I'll admit, I'm not the smartest when it comes to fixing computers, especially new computers I haven't fulled learned yet.

We haven't been doing much on the computer, mainly internet. itunes. etc.

A couple weeks ago I encountered a blue screen, when I was closing windows media player, I didn't think anything of it, because it restarted immediately, and everything was back to normal.

Except it just happened again, and I caught a glimpse of what it said this time, before it restarted on me. It basically said the computer was shut down to protect data?, and when it restarted, it said "data change... update data to DMI!"

So I'm now realizing this is the dreaded BSoD! In the 10 years of my using windows, I've NEVER once encountered this damned blue screen (and my last computer was shot to hell!), but now we get this new one, and twice in one month?? We run a virus & spyware scan every night, and they turn up clean each time. So what gives?

So yes, i'm not the smartest when it comes to this stuff, so laymen's terms would be appreciated!!
We don't have much on the computer yet, as it is only a month old, so if we need to reboot or something, it won't be a hassle, but I don't want to do it unless we have to.
&... Read more

A:BSoD on brand new computer?? help!

16 more replies
Answer Match 42.42%

Hello all,
I just got my 4th BSOD in the last 3 days. The first 3 came while I was playing Mass Effect 2 and the last one came while I was browsing the internet and listening to music via Itunes.

I bought the computer parts 2 weeks ago and me and my friend assembled it. It ran fine for the first 1.5 weeks but now I am getting the BSOD and it really worries me.

I am attaching the last 3 minidumps and any help deciphering them would be greatly appreciated because I have never dealt with the BSOD before.

A:Help with BSOD on brand new computer...

Quote: Originally Posted by dahoover

Hello all,
I just got my 4th BSOD in the last 3 days. The first 3 came while I was playing Mass Effect 2 and the last one came while I was browsing the internet and listening to music via Itunes.

I bought the computer parts 2 weeks ago and me and my friend assembled it. It ran fine for the first 1.5 weeks but now I am getting the BSOD and it really worries me.

I am attaching the last 3 minidumps and any help deciphering them would be greatly appreciated because I have never dealt with the BSOD before.

These crashes were caused by hardware. use these instructions to find and fix.

let us know if we can help



Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\032510-19640-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\symbols*
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a07000 PsLoadedModuleList = 0xfffff800`02c44e50
Debug session time: Thu Mar 25 14:08:55.069 2010 (GMT-4)
System Uptime: 0 days 0:00:07.364
Loading Kernel Symbols
......... Read more

9 more replies
Answer Match 42.42%

Hi, I bought a brand new computer. It's been freezing when I leave it alone for about ten minutes or so. The whole computer stops. I shake the mouse and everything, and nothing works.

We have disabled Vista turning off the hard drive, we've turned off the screensaver, we've turned off the computer shutting down. This is the computer I have. All I've gotten on it has been firefox and an antivirus program and a couple of other protection programs. If I leave it alone, it will freeze. I feel stupid that I paid so much for a computer that won't even work, but I'm coming to ask you guys if there's something I'm not doing.

I would really like this computer to work if possible. Thank you so much for your time and if I'm screwed, well, thank you anyway. I hope you all have a great day.

A:Brand new computer keeps freezing

If it's brand new, it should still be under warranty. If you bought it online, you could make arrangements to RMA the unit back to the seller or manufacturer (whichever is applicable). Trying to fix it yourself could void the warranty.

Just curious, if the computer is brand new, how come it came with Vista?

7 more replies
Answer Match 42.42%

i purchased a computer about 4 months ago and the computer came with some software (Office).
I use my computer for work i went to use the outlook today and rec'd and error it would not send the email. can someone please help

A:brand new computer software

welcome to TSG. Are you sure it wasn't the trial version of office? Is it asking to be activated?

1 more replies
Answer Match 42.42%

Hello all,

I have a brand new Dell Inspiron 1525 laptop, and it's worked fine for 3 weeks now, but now I am having this problem:

After trying to install a printer yesterday (a Canon Pixma ip2600), the screen froze up. I got the little arrow that goes in circles, and I waited, and nothing happened. So, I cut the computer off, and cut it back on. Only to find that it would freeze up again while doing something normal, like using firefox.

It's been freezing up pretty much every time I try to use it since last night, and I've gotten these messages a few times:

When turning the computer back on, I get the black screen message about a disc check, and the type is NTFS, and the volume is OS.

Now, when the computer freezes up, I get this message after about 5 minutes of waiting: "Failure- Security Options
Logon process has failed to create the security options dialog."

I tried to do a system restore, and It says, "Windows has detected file system corruption on OS (C)" It asks if I want to do a disc check, but then it tells me it can't because the disc is already in use. Even if I do a disc check on startup, though, nothing is different.

So.... any ideas? I've already uninstalled the printer, I've disabled windows defender, the sidebar is disabled, and I use Windows Live Onecare, and have been using that since day one without any problems. I did recently download MS Office.

Any help would be appreciated.... I'm trying n... Read more

A:brand new computer freezing up, please help!

12 more replies
Answer Match 42.42%

Hey.. So i've been having some random BSOD's since i got this new computer 3 days ago, especially when installing games/Programs so im doing as the "Blue Screen of Death (BSOD) Posting Instructions." is telling me..

My Windows 7 is . . .
- x64 (64-bit)
- the original installed OS on the system?
- OEM = came pre-installed on system (Came included with the system i bought from a Norwegian internet dealer at "" Which assembled the computer.)

- What is the age of system (hardware): 3 days old.
- What is the age of OS installation. : Also 3 days old.
System specs should be included with my profile here.

Thanks in advance anyone who helps

A:Brand new computer having some BSOD's

Remove Norton with this tool:

If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable

...Summary of the Dumps:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 13 16:18:46.695 2010 (UTC - 4:00)
System Uptime: 0 days 2:21:07.381
BugCheck 50, {fffffa3201fb381a, 0, fffff80002dd4d0c, 7}
Probably caused by : memory_corruption ( nt!MiLogPageAccess+dc )
PROCESS_NAME: Installer.exe
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 13 12:36:51.056 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:10.742
BugCheck 1A, {41790, fffffa800140aea0, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR: 0x1a_41790
PROCESS_NAME: svchost.exe
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 13 13:23:08.782 2010 (UTC - 4:00)
System Uptime: 0 days 0:45:51.077
BugCheck 50, {fffff8a00af97000, 0, fffff80002f62533, 0}
Probably caused by : ntkrnlmp.exe ( nt!HvpSetRangeProtection+a3 )
PROCESS_NAME: TrustedInstall
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Aug... Read more

9 more replies
Answer Match 42.42%

Hi, my friend just got a brand new computer and a few funky things have been going on.

The first few times we restarted the computer it would either load really fast or take a really long time. Then it eventually would just frezze at the Win XP load screen. The blue bar would stop moving.

What I thought the problem was, is that he has the Maxtor Diamond Max 10 16 MB SATA drive. I have the same drive. The SATA cable would come loose and the drive would disappear. I finally glued my cable to the drive and have not had problems since.

So, I decided to check the BIOS. The Maxtor drive was not there. I then made sure the cable was connected. Shut down then started up. Everything worked fine. Installed some games and setup the internet. After I restarted a few times, the same thing happened. It would hang at the Win XP load screen. This time the blue bar kept moving but it would not load. I checked the BIOS again but the maxtor drive was still there.

Also, while this is happening the NVIDIA icon that is in the bottom right of the task bar would be there when I booted up, but the odd time it would not appear.

Now, I am thinking that there is a loose connection with the SATA drive that is causing all these problems. I tried duct tape, but I am thinking of glueing this one too. Just wondering if anyone has any other suggestions before I try glueing or returning the computer?

Remember this is a brand new computer that has hardly been used, aside from installing 3 games, virus sca... Read more

A:Brand New Computer Xp Hangs

6 more replies
Answer Match 42.42%

Hey everyone!
Well, my dad got sick of his Windows ME computer (it liked to shut down and not boot back up every once in a while...), so he bought a new Windows Vista computer from Wal*Mart.
When we got it home, he booted it up and lo and behold it wants a password (username is Walmart).

If anyone can help, it would be greatly appreciated! I am glad to give out information as needed.

A:Brand New Computer - Locked Out

Do you have the Vista installation CD with you?

5 more replies