Tech Problem Aggregator

Unable To Reach Desktop, Something Wrong With Userinit.exe, Lsass.exe Etc

Q: Unable To Reach Desktop, Something Wrong With Userinit.exe, Lsass.exe Etc

Hi everyone,I recently came back from holiday with an infected memory stick. When I put it in my computer, Mcafee spotted a trojan. The data was important to me, so I went ahead and downloaded. Mcafee seemed to have stopped the virus and my computer continued to operate; however, when I restarted I could no longer reach the desktop. It hangs after the user log in. I'm an idiot I know. Fortunately I can still run programs by starting the task manager and going to "Run" in the dropdown menu.You can see below that something is seriously wrong with the startup tasks like userinit.exe, of which I have around 20 and which don't close after hours. Lsass.exe similarly doesn't close and takes up about 40-60% of the cpu. When I shut the computer down, an error message appears saying, "userinit.exe failed to initialize because windows is shutting down." In other words, userinit.exe is not initializing.I have tried to run through your preparation process as best as possible. It has taken several days. I can give more detail on what I have done if requested.I scanned with Mcafee Security Center, but it didn't find anything. It claims to be updated and won't let me update (it hangs on 'searching for updates'). I'm worried perhaps the update facility has been damaged.I scanned with Avira anti-virus (a free download) and deleted what was found.I updated Ad-Aware and scanned several times, with restarts. The last time I scanned nothing was found.I scanned twice with Spy-bot, and the second time nothing was found.I ran CCleaner.I scanned with TrendMicro house call and deleted what was found.I scanned with Mcafee Stinger and nothing was found.I didn't download a firewall, because my Mcafee ought to have one.Perhaps the virus is gone, but it has just damaged my systems32 folder, on the other hand there seem to be some suspcious things below. Obviously I'm worried it might be stealing personal data.Thank you very much for your help. This is a great website.BenLogfile of Trend Micro HijackThis v2.0.2Scan saved at 11:54:51, on 07/09/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exeC:\WINDOWS\system32\CTsvcCDA.EXEC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\program files\common files\mcafee\mna\mcnasvc.exec:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\Program Files\McAfee\MPF\MPFSrv.exeC:\Program Files\McAfee\MSK\MskSrver.exeC:\WINDOWS\system32\nvsvc32.exeC:\Program Files\SiteAdvisor\6261\SAService.exeC:\Program Files\Dell Support Center\bin\sprtsvc.exeC:\WINDOWS\system32\svchost.exeC:\PROGRA~1\\Agent\mcagent.exeC:\WINDOWS\system32\taskmgr.exeC:\Program Files\Canon\CAL\CALMAIN.exeC:\WINDOWS\Explorer.exeC:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exeC:\Program Files\SiteAdvisor\6261\SiteAdv.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\Program Files\McAfee\MSC\mcuimgr.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeC:\WINDOWS\system32\userinit.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =}&ar=homeF2 - REG:system.ini: Shell=userinit.exeO2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dllO2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dllO2 - BHO: McAntiPhishingBHO - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - C:\Program Files\McAfee\MSK\mcapbho.dllO2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dllO2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dllO2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dllO2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dllO2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar5.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar5.dllO3 - Toolbar: McAfee SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dllO4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exeO4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exeO4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe /rO4 - HKLM\..\Run: [P17Helper] Rundll32 P17.dll,P17HelperO4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXEO4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYERO4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /rO4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exeO4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hideO4 - HKLM\..\Run: [Dell Photo AIO Printer 922] "C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe"O4 - HKLM\..\Run: [SiteAdvisor] "C:\Program Files\SiteAdvisor\6261\SiteAdv.exe"O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\\Agent\mcagent.exe /runkeyO4 - HKLM\..\Run: [McAfeeUpdate] "C:\Program Files\McAfee\MSC\McUpdUtl.exe" /RunKeyO4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /minO4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartupO4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startupO4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /backgroundO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeO4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenterO4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /SO4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exeO4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exeO4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -pO4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exeO4 - Global Startup: MiniMavis.lnk = C:\Program Files\Broderbund\Mavis Beacon Teaches Typing 12 Standard\MiniMavis.exeO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLLO9 - Extra button: - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dllO9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dllO9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dllO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - - DPF: {C45B1500-7B63-47C2-AB25-C28CB46AFDEE} (MSN Music Mediabar) - - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exeO23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exeO23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exeO23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exeO23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.EXEO23 - Service: dlbt_device - Dell - C:\WINDOWS\system32\dlbtcoms.exeO23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exeO23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exeO23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exeO23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exeO23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exeO23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exeO23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exeO23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exeO23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exeO23 - Service: SiteAdvisor Service - Unknown owner - C:\Program Files\SiteAdvisor\6261\SAService.exeO23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exeO23 - Service: WMDM PMSP Service - Unknown owner - C:\WINDOWS\system32\MsPMSPSv.exe (file missing)--End of file - 14112 bytes

A: Unable To Reach Desktop, Something Wrong With Userinit.exe, Lsass.exe Etc

Hello, B.J.T.. to BleepingComputer.comMy name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)I want to apologise that it has taken so long to get back to you. We on the HJT Team are working as fast as possible to get your log answered.If you would still like help, please post a new HiJack This log below, as things may have changed on your system.If you do not still need help, please let me know, so that I can move on to other users who still need help.Please take note of the following:While a HJT Team member is working with you, please refrain from making any changes to your computer.Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Please reply using the button in the lower left hand corner of your screen.Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .Billy3

13 more replies
Answer Match 75.6%

ok I'm a bit paranoid now, and i'm using my brother pc to post this. I started my laptop and everything was fine but after the windows loading screen, it suddenly restarted then something showed "windows didn't shut down correctly please select from a list: start windows normally, and there are 3 other options i forgot." SO i choose "start windows normally" then it showed the windows loading screen again, then after that it restarted again and showed that "windows didn't shut down correctly" screen again! please help!!!!! I swear it's not my power.


A:Unable to reach desktop!! please help!!

Let's not panic yet!

Try again, this time select Safe Mode instead of Start windows normally. Come back to tell if you could boot your laptop to Safe Mode.


6 more replies
Answer Match 57.96%

I have windows xp home, and it will keep rebooting with the error popping up...lsass.exe has a system error and something about the wrong password. Ive ran an anti virus, nothing, i ran the sasser fix, nothing, and i did a repair, and nothing. Help!

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Answer Match 57.12%

I purchased a new xps13 from dell over two weeks ago.  Currently the laptop is working fine, however, I've tried tried to register the laptop under 'my products' multiple times since receiving the laptop.  Whenever I try to enter the service tag, it keeps giving me an error "Products not found. There’s no match for the Service Tags that were entered."  At first I thought maybe it was because the laptop was new, but it has been 2 weeks now and I'm still getting the same message.
Not only that, but I've been trying to contact dell through email for 2 weeks now and I always get the same "you will get a response in 24hour" reply but nobody ever replies.  I feel like the biggest moron right now because I paid for 3 years of 'premium support' and you won't even answer a freaking email.  I'm pretty close to just returning this laptop and buying a piece of *** macbook because at least apple responds to support requests.

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Answer Match 57.12%

Im having trouble connecting to the internet. My modem is working fine, my computer says it has full connectivity to the internet and I can see my ip address, but when i try to open internet explorer at the bottom it says "finding site: so and so" and after a while it says its cannot reach server. I called charter to see if they could help me out and they had me do all this things and they checked my modem connection and everything and said everything was fine. When i tried to ping myself it came back with no reply. When i try to renew my ip address it tells me it cannot be completed. The charter people mentioned it might be my network card that is unable to connect to my modem, but i just dont know anymore. I use a windows xp.

Please help. any would be greatly appreciated.

A:Unable to reach internet

6 more replies
Answer Match 57.12%

I have used Spam Interceptor for about 6 months, and consider it an exceptionally effective spam-blocker. However, when I have tried to reach my account today, I have received this error-message:

'Could not locate remote server'

Why should this be happening ?

A:Unable to reach SpamInterceptor

The crisis has passed. I dare say that the more knowledgeable of you think some of these gadgets unnecessary, but after some vigorous tidying-up with System Mechanic, the difficulty disappeared.

1 more replies
Answer Match 57.12%

Hello. Here's my problem:

I got home from work one day and my wife tells me the computer "just stop working". Confused I ask her how? Unable to tell me, I decided to turn on the computer. Unfortunately, nothing happened. Since I believed the prob was the power supply, as the fan was not turning, I bought a new one and tried again. Still nothing happened. So I decided to try a new motherboard, Biostar M7VIG 400. Still no luck. So I tried a new CPU, AMD Athlon XP 2400+. Now the PC has power, the keyboard lights up, the DVD and DVD-r drives respond, and the CPU fan runs but it does not continue to POST. Everything stops there, the fan continues to run, an amber light on the case stays lit but nothing happens. I've tried disconnecting everything, hard drive (which is empty but that's another story), DV, DVD-r but no luck. And this is where I ask for your help. Anyone have any suggestions? Thanks!

A:Unable to reach POST

16 more replies
Answer Match 57.12%

HI there

I was called in to help a friend try and sort their PC out as they were/are having problems connecting to the internet. I'm able to communicate with the router (which confirms he is connected to the internet) however is unable to reach any websites (comes back with a blank screen - not even an error message) - I thought it may have something to do with Zlob file and smitfraud (located by spybot) and and after searching for HJT, was led here.

Can anyone shed some light on this, or indeed give me any advice on how to proceed - I've run HJT and include the report below.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:25:12, on 13/03/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\McAfee\MBK\McAfeeDataBackup.exe
C:\Program Files\iolo\System Mechanic 5 Professional\PopupStopper.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\Apple\Mobile Device... Read more

A:Unable to reach any websites......

Please close this post as I am receiving assistance at safernetworking

And sorry to anyone that may have started working on this issue

1 more replies
Answer Match 56.28%

Hello and Thank you so much for reading my problem.

I am unable to login to my desktop computer. When the computer is turned on the boot screen shows and the green bar shows that says Microsoft. When it is time for the logon screen where I would choose a user it remains blank and I can see the cursor as well as move it but nothing happens.
I have tried numerous things after searching for the problem online and none have worked. The computer sounds fine and is running but nothing happens. I can't boot using any version of safe mode or normal mode. I can get into the Recovery(I think is what it is called area), where you can choose to repair recover etc. Restore points keep giving me an error saying there is not enough memory but I know already there is and none of the restore points work. Wish I was smarter at fixing this.

Thank you so much for any help!

A:Unable to reach Logon screen

Does it work in Safe mode? Hit F8 just after the post.

2 more replies
Answer Match 56.28%

Good day,
I have never used forums like this, but today's situation forced me.
There is some back story.
Recently I have bought a camera, I am shooting in RAW files which take up a lot of space. I have decided to find a backup solution to back up all my data together with the huge amount of data from the pictures I will take. I found crashplan. Automatically it wanted to backup my C disk (where the windows are) and D disk (where I store all of my university stuff, photos, etc). C drive in my case does not contain any important information to me, just the programs I use and windows. Knowing so, I tick off the C drive when backing up with crashplan and backed up only D. It took me about 10 days to back everything up. (a week ago approx). Since then It was running in the background.
Yesterday, before going to work i was using it, everything was smooth. Using Lightroom to retouch photos, browsing internet, usual stuff...
Today in the morning i switch the computer on. It took usual time to boost - less than 20 seconds. Went to the internet, checked my mobile service provider's website, shut the computer down for next 7 hours.
Opening it up again, trying to boost - it gets stuck on the windows flag screen. Takes more then 5 minutes - I hold the button and turn it off. Try to turn it on again - same thing, gets stuck on during the "flag screen". Researched it a bit, got advised to turn the computer on with a safe mode and restart it. Did that. Still got stuck. This time I waited for... Read more

More replies
Answer Match 56.28%

Good day,

I have never used forums like this, but today's situation forced me.
There is some back story.

Recently I have bought a camera, I am shooting in RAW files which take up a lot of space. I have decided to find a backup solution to back up all my data together with the huge amount of data from the pictures I will take. I found crashplan. Automatically it wanted to backup my C disk (where the windows are) and D disk (where I store all of my university stuff, photos, etc). C drive in my case does not contain any important information to me, just the programs I use and windows. Knowing so, I tick off the C drive when backing up with crashplan and backed up only D. It took me about 10 days to back everything up. (a week ago approx). Since then It was running in the background.

Yesterday, before going to work i was using it, everything was smooth. Using Lightroom to retouch photos, browsing internet, usual stuff...

Today in the morning i switch the computer on. It took usual time to boost - less than 20 seconds. Went to the internet, checked my mobile service provider's website, shut the computer down for next 7 hours.

Opening it up again, trying to boost - it gets stuck on the windows flag screen. Takes more then 5 minutes - I hold the button and turn it off. Try to turn it on again - same thing, gets stuck on during the "flag screen". Researched it a bit, got advised to turn the computer on with a safe mode and restart it. Did that. Still got stuck. This... Read more

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Answer Match 56.28%

I am working on a wired networked computer in my home that I just wiped and did a clean install of Win XP, when I try to get to Windows Update I get the google error redirect page. Here is a fresh Malwarebytes log:

Malwarebytes' Anti-Malware 1.46

Database version: 4453

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

8/20/2010 1:59:01 PM
mbam-log-2010-08-20 (13-59-01).txt

Scan type: Quick scan
Objects scanned: 129458
Time elapsed: 3 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{86362192-bfbc-4e6f-ab51-2fff95d22a24}\DhcpNameServer (Trojan.DNSChanger) -> Data: -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I'd appreciate any help you got

A:unable to reach windows update

16 more replies
Answer Match 56.28%

I have a small business server 2000 that is unable to reach any antivirus website (symantec, mcafee, etc...) I am unable to install Symantec v10.01 as well. I have attached the log from hijack this below. If you see anything that shouldn't be there please let me know.

Logfile of HijackThis v1.99.1
Scan saved at 3:12:46 PM, on 11/6/2006
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
D:\Program Files\APC Power Supply\mainserv.exe
C:\Program Files\Dell\OpenManage\Array Manager\mr2kserv.exe
C:\Program Files\Dell\OpenManage\Array Manager\VxSvc.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\QBDA... Read more

A:unable to reach antivirus websites

Hello, and welcome to the HijackThis Help Forum.

Apologies for any delay in replying, but we have been rather busy lately.

Since it has been a few days since you first posted, please post a fresh HijackThis Log if you still need assistance.

Thank you.

5 more replies
Answer Match 56.28%

Good day,

I have never used forums like this, but today's situation forced me.
There is some back story.

Recently I have bought a camera, I am shooting in RAW files which take up a lot of space. I have decided to find a backup solution to back up all my data together with the huge amount of data from the pictures I will take. I found crashplan. Automatically it wanted to backup my C disk (where the windows are) and D disk (where I store all of my university stuff, photos, etc). C drive in my case does not contain any important information to me, just the programs I use and windows. Knowing so, I tick off the C drive when backing up with crashplan and backed up only D. It took me about 10 days to back everything up. (a week ago approx). Since then It was running in the background.

Yesterday, before going to work i was using it, everything was smooth. Using Lightroom to retouch photos, browsing internet, usual stuff...

Today in the morning i switch the computer on. It took usual time to boost - less than 20 seconds. Went to the internet, checked my mobile service provider's website, shut the computer down for next 7 hours.

Opening it up again, trying to boost - it gets stuck on the windows flag screen. Takes more then 5 minutes - I hold the button and turn it off. Try to turn it on again - same thing, gets stuck on during the "flag screen". Researched it a bit, got advised to turn the computer on with a safe mode and restart it. Did that. Still got stuck. This... Read more

More replies
Answer Match 56.28%

One of the workstations at work can't find a web server we have at the office. The web server is accesible from any other computer in the office.

The workstation that can't find the network path to the server is on the same domain as the rest of the machines, its internet connection works perfectly, any ideas what could be wrong?

Workstations run win xp, web server runs win 2003 server.

Thanks in advance

A:Unable to reach workstation through network

Can you ping the websvr from the offending pc? Will it connect to others on the domain? If no possible bad Certificate. Also might try flushing local dns cash

1 more replies
Answer Match 56.28%

I have a PC that was working fine 3 weeks ago and havent used it since. I turned it on the other day to use it. It booted up, got to the 4 blue boxes for windows and expected to load my desktop but it didnt. I tried using gparted live and then install windows 8 again, saw the 4 blue boxes again and loaded devices and then no desktop again. What could be causing this?

I tried using 2 different HD's. 2 different dvd players, 1 integrated video card and 1 I installed. I have tried windows 8 and 8.1 but cant seem to get to my desktop. Can someone plz help.


A:Can't reach desktop

16 more replies
Answer Match 55.86%

after a required update from HP I cannot access facebook in any manner

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Answer Match 55.86%

Hi everyone,
Thank you everyone your contributions to BeepingComputer has helped me many times in the past. I hope I now can contribute.

I was cleaning up a computer virus and came across interesting and maybe useful information. I hope this can help someone in the future.
Computer: Dell Volstro, Windows XP HOME (32bit) with SP3
Issue: Many IExplorer redirects, unable to reach windows update web site.
Discovery (reduced to the essential steps):

Removed all the system temporary files, prefetch entries, and old restore points before beginning cleanup.

Avira AntiVir Rescue System boot and scan - found and removed TDDS rootkit from MBR & several other virus infections.

Can reach most web sites.
Fewer IExplorer redirects, but still a few.
Unable to reach Windows Update web site

Kaspersky TDDSKiller scan - found and removed TSSD rootkit from MBR

Unable to reach Windows Update web site

SuperSpyware scan - found and removed variant of TDDS rootkit from MBR

Unable to reach Windows Update web site

HitmanPro scan - found & removed MBR rootkit

TrojanRemover scan - find MDF rootkit. unable to remove

BartPE boot
Run MBRFIX (it is in the program list) & replace MBR with
clean copy
note: could have also used Windows R Console
For details, GOOGLE "MBR repair"

Reach Windows Update web site
Windows Updates download and install properly
Regular virus scan - not... Read more

A:How I got rid of the "unable to reach windows updates" rootkit

Hello.First, let me say that we are glad that you have resolved your issue.However, some of the methods you used (particularly the rewriting of the MBR), are not something we recommend that inexperienced users do without expert supervision. There are a number of scenarios in which the use of commands such as 'fixmbr' can have a wide variety of unintended consequences. In some circumstances (for example, an encrypted drive), the machine may no longer be able to boot at all after executing the command.For assistance with removing this and other tricky malware infections, the best route to take is to submit a help request to our Malware Removal Team by following this guide:

2 more replies
Answer Match 55.86%

Edit: Please close this
In the mean time refer to

A:Unable to reach vista login screen :/

.... um... didnt you already post this?

1 more replies
Answer Match 55.86%

Sup guys,

The problem I have atm is has decided to just die on me by refusing to load the log in screen. It also must be mentioned this problem started when the power went out.. Other than that it has never happened before over the time I have owned this computer (about 6-8 months), and I'v had several electricity black outs before that..

My Specs are as followed
OS: Windows Vista Home Premium 32Bit
RAM: Kingston 2GB
HD: Seagate 500gb
GFX: Nvidia 8800GT
PowerSupply: Inbuilt, about 500W
PROC: Intel 6600quadcore

The screen before the log in screen says somthing like:
Some data hasn't been saved when you shutdown on the last session would you like to boot on safemode?

When I tried to get into the OS through safe mode, or running safemode and command prompt it made no difference.. I just got the black screen with the cursor loading..

I'v tried ultimatebootcd and some of the HD diagnostic stuff on that. I'v tried defragging it, running antispyware, virus software but nothing. I'v tried some of the system diagnostic stuff on the vista disc.. The system repair thing tells me to unplug any external devices which I have.. (I checked like 5 times lol), system restore can't restore to a previous date either and the full system restore doesn't do anything.

I then resorted to just trying to reinstall the OS and I can't without a product key
The prodcut key they say I received with the disk isn't on the casing, the manual or on the disk and I can't access the OS... Read more

A:Unable to reach vista login screen :/

i know have had some instances of vista taking FOREVER [15-20 minutes] to get to the login screen

try letting it sit for a bit and see what happens.

if it still refuses to load then try installing an os on another drive [you should be able to install vista without a cd key, but then again ive only installing from custom vista cds from my old company, so they might have been modified]

then try this, its a bit involved, and might not work on vista, but its the only thing i could think of:

5 more replies
Answer Match 55.86%

Whenever I start up my computer now it starts up as normal, except that after the windows logo on the black screen with the bar at the bottom dissapears it doesn't go to the login screen. It just stays as a black screen. I can get the computer to start up in all three safe modes, but I can't get the computer to get to the login screen starting normally. I have tried system restoring to yesterday but that didn't work either. I haven't installed anything since yesterday so I don't know what the problem is. Anybody know what the problem might be?

A:Unable to reach login screen on startup

Have you tried doing a System Restore to last week?

When in Safe Mode you can try running check disk to check your hard drives for errors. Go Start>Run and type chkdsk /r. You will need to restart your PC for this to run on boot. Make a note of any errors.

2 more replies
Answer Match 55.86%

Starting this morning, any site I try to reach that is related to Blogger/ results in a Connection Timed Out message. I can browse any other website I like, just not blogspot/blogger sites. I hooked up my laptop and was able to connect just fine so I know it is something wrong on my desktop not my internet connection.

I have run a full system scan with McAfee, run SuperAntiSpyWare, run CC Cleaner and cleared out all my cache and temporary files and run Registry First Aid. I still get time outs.
Operating System: Windows XP
my blog site

Thank you for your time.

A:Unable to reach any sites connected with blogger

Things to try:

3 more replies
Answer Match 55.44%


My PC was working fine, i have a few problems with it but it was fine.
I take it to my friend's and set it up, i get an error

i couldn't start because system32/config/system was missing/corrupt.

I restarted my PC then it worked somehow. My keyboard wasn't picking up/installing itself because it wasn't plugged in before i turned the PC on. So i restared it, then i got the error message again, restarted it about 40 times more and it never worked.

Safe mode doidn't work, nothing did. So i booted up from my laptop's HDD which is running XP SP3, i thought i'd get the syem file from there and replace my corrupt one. it worked.

Then i tried running the PC and i got another error.

missing/corrupt file "system32/drivers/nvatabus" so i went on my PC's HDD that it said it was broken on, and it wasn't corrupt i just didnt have that file, i dont know why i didnt have the file. i didnt need it before. But luckily on my old SP2 (i think) HDD i found that file and i put it on the HDD. Restarted again and finally the PC worked, but now it says

"When trying to update a password the return status indicates that the value provided as the current password is not correct."

i can't format, it's not an option.
I need to get on my PC, i cant get on in safemode either.

Can someone help me?
i'll do anything.

A:LSASS.exe error, cant login (wrong password) NOT SASSER VIRUS

Microsoft Says...Louis

3 more replies
Answer Match 55.02%

I'm having trouble reaching both and When I try to connect using any of the 4 computers in my home, I get a broken link page. If I VPN to my school's network, I can then access either of the two pages. I've found a similar problem in another thread In that thread the original poster did a traceroute and found a bad hop and contacted the the site's tech people to resolve the problem. I looked up how to do a traceroute, looked up the sites' ip addresses and here are my resulsts
Tracing route to []
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms
2 * * * Request timed out.
3 39 ms 26 ms 7 ms []
4 11 ms 10 ms 20 ms []
5 26 ms 28 ms 28 ms []
6 30 ms 12 ms 18 ms []
7 37 ms 17 ms 14 ms []
8 28 ms 27 ms 32 ms
9 31 ms 57 ms 38 ms []
10 31 ms 30 ms 44 ms []
11 125 ms 108 ms 121 ms []
12 119 ms 117 ms 115 ms []
13 124 ms 139 ms 122 ms Read more

A:Solved: Unable to reach spybot and Malwarebyte's sites.

7 more replies
Answer Match 55.02%

Following a removal of an infection by a brastk trojan infection i am unable to reach any security/av/ websites. All sites are defaulting to on both mozilla 3.0 and IE 7.0 or go to blinkx site .

This problem connecting is also effecting the autoupdate function of sophos.

I have run an a/v scan using sophos with updates up to date as of 10 mins before infection
I have run spybot S&D and have installed webroot firewall.
I have checked and can confirm that host file is default only
I have flushed the cache and winsock

Unfortunately this problem seems to have somehow eluded me.

Fortunately i have a linux pc and so have managed to install and obtain a hijack this log as requested.

Hopefully you can give me some guidance before i have to rebuild

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:20:20, on 24/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
H:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
H:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
H:\Program Files\S... Read more

A:Unable to reach any A/V sites after removing brastk virus

Managed to get the PC into Safe mode. Download offline Sophos A/V check CLI from another pc and run on system as well as GMER check

GMER found it first (log attached) :-

ervice H:\WINDOWS\system32\drivers\TDSSmqlt.sys (*** hidden *** ) [SYSTEM] TDSSserv.sys)

Subsequent a/v scan identified same and addition Troj/FakeAle-IW which was also removed.

Rerun a/v scan and gmer scan. now clean.

Rebooted and able to access all appropriate sites and services. Sophos updated ..suprise it now included a rootkit checker which i didnt notice before

1 more replies
Answer Match 55.02%

Good Morning;

Overnite, my dsl connection seems to have changed. It hasnt lost any speed, but I'm noticing an inability to complete downloads in about 1/2 the pages I attempt to reach-I should be "timming-out", and the the download goes-on forever and the page NEVER completes itself- not all, but this appears to occurring randomly on approx 1/2 the pages I attempt to download.

I checked normal stuff, firewall, virus scan, etc and nothing looked out of the ordinary, although I noticed some strange sounding names on an Actiontec tool that logs web traffic and I'm seeing locations someone else must be going to because it sure isnt me- also checked "NET STAT" and noticed a phrase I usually dont see......"SYN_SENT".

Last thing to check I suspect is Hijack. Scan appears below. Would someone be good enough to take a look and help me determine whether or not I'm hauling around any baggage?

Many thanks in advance
FIND SCAN BELOW____________________________

Logfile of HijackThis v1.97.7
Scan saved at 5:56:19 AM, on 5/24/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

More replies
Answer Match 55.02%

On my PC I use IE6, Opera & Firefox and, in none of them, can I reach affiliate links, that is when a site links to something I may want to purchase.

I also have affiliate links on my own Website at - if you go there, please click on one of the 3 main ways of entering the site (you can't miss 'em!) and you should see a vertical banner which links to iPowerWeb (excellent Web hosting company, by the way), which is further down in the light blue left-hand links sidebar.

I can't see that banner, in any of my browsers! Yet I can see it on my laptop. Both computers are running the XP Firewall, so it's not that, and it can't be IE6 because I've configured the security identically on both machines.

I seem to have something enabled or disabled somewhere. It could well be in McAfee Antivirus, which I run on the PC only. But, as is usual with antivirus software - always has been! - the interface is ghastly to use, and I can't even find how to configure the darn thing.

Any McAfee experts here? (If it IS that...).

Thanks in advance,


My setup:-

PC (not MAC) + Acer laptop
WinXP Pro
AMD Athlon XP 2500+ (1.83 GHz)
ASUS A7N8X Deluxe motherboard
Tascam US-122
Rode NT3 mic
1.00 GB of RAM
200 GB HD

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Answer Match 55.02%

Windows SBS 2003.

It's a fresh install from R2 disks. The system was put on the network without being patched and updated.

I'm unable to reach AVG and other antivirus websites by name (Can access by ip). Can resolve any other name I've tried (google, amazon and the like.)

AVG pops up that is has worms:
I have tried to clean it with AVG and Malwarebytes, but they keep coming back.

If you need anything else, let me know!


A:Unable to reach and other anti-virus type websites


Welcome here.

Please do a full scan with MBAM, and post the logfile here.

1 more replies
Answer Match 55.02%

Hi everyone!

After searching here, it seems I have a fairly common problem. Upon starting my computer, at the "Beginning Windows" light blue screen, I get "Userinit.exe, This application failed to initialize properly. Click ok to terminate." Upon Hard Booting, Windows runs a scandisk, and the prompt does not come up. However, when I power off properly and restart, the problem comes back. I downloaded HJT, and here is my printout:

Logfile of HijackThis v1.98.2
Scan saved at 12:42:14 PM, on 11/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Documents and Settings\default\Application Data\rrua.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\DOCUME~1\default\LOCALS~1\Temp\s... Read more

A:Userinit.exe unable to initialize

Hi Jrmc2001, Welcome to TSG!!

I am moving your post to the Security Forum.

Download AdAware SE Personal:

Install the program and launch it.

On the bottom right-hand corner of the main window click on Check for updates now then click Connect and download the latest reference files.

In the main window: Click Start and under Select a scan Mode tick Perform full system scan.

Deselect Search for negligible risk entries.

To start the scan, click the Next button.

When the scan is finished mark everything for removal and get rid of it. (Right-click the window and choose select all from the drop down menu and then click Next)


Go here and run at least 2 of the on-line virus scanners.

You should also look into getting one of the free ones to run on your system.


Create a permanent folder on your hard drive like c:\program files\hjt.
Download Hijackthis and save it to that folder.

Post another log from your permanent folder.

1 more replies
Answer Match 55.02%

?Constantly receive this message when on the internet...on a brand new H50 desktop?? Hmm, we can't reach this page.Try thisMake sure you?ve got the right web address: http://www.puritan.comRefresh the pageSearch for what you want

More replies
Answer Match 54.6%

Hi,I have been trying to fix this login-logoff problem for over a week without any success. I have tried logging in through the Windows XP CD recovery console with no luck. I'm not able to log-in through safe mode as well.I tried the BartPE method, but was getting errors while building the ISO file.I saw a post here using Hiren's BootCD and tried that. Now I'm able to log-in through the Mini WinXP mode of Hiren's CD. I tried replacing the userinit.exe through my un-infected office computer, but that did not help either. I looked for the Userinit value in the registries for HKEY_LOCAL_MACHINE and HKEY_CURRENT_USER. The current value is "X:\i386\system32\userinit.exe," - which I assume is value set by Hiren's BootCD since I see a drive under My Computer: (X:) MiniXP. I tried changing it to "C:\WINDOWS\system32\userinit.exe," but I'm still not able to log-in. Also the userinit.exe is present in "C:\WINDOWS\system32\".Please advice what should be done! Thank you for your time in advance!Regards,Amal

A:Unable to log-in: probable cause: userinit.exe corrupted

Can someone please help me solve this issue? Thanks!

5 more replies
Answer Match 53.76%

Hi there,

When I go to load my user settings at start up a dialog box pops up saying that userinit.exe failed to initialize and then it loads the desktop background but nothing else, i.e. no icons or taskbar just the background (which is just a blue screen). I can still access files etc by clicking ctrl+alt+del which brings up the task manager. There is another dialog box that pops up every now and then which says that rundll32 failed to initialize. Also, every now and then the desktop will load up displaying all icons and the taskbar, I'm not too sure why but it seems to be when I shut down certain programs.

Can anyone help?


Here's the HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:30, on 24/06/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
c:\program files\mca... Read more

More replies
Answer Match 53.34%

Alright, here is the most recent problem I ran into and I am stuck:

When I boot up the computer it goes through the normal loading windows screen, and right before the blue login screen should come up a message pops up saying ?lsass.exe? on the top bar and ?Object Name Not Found? in the message. If I then click ?OK? or if I click the red X the computer restarts. Here are things I have tried:

1.Computer will not boot into safe mode. This means there is NO WAY FOR ME TO ACCESS WINDOWS. Not via regular mode or safe mode.
2.Can not restore to previous working state.
3.Scanned the drive with Maxtor drive fitness tool (it is a maxtor drive) as well as EDFT and both returned that the drive is a good drive with no bad sectors.
4.Drive is virus free. Scanned with updated version of AVG, NOD32, and Bitdefender. All clean.
5.Scanned with Norton's Sasser removal tool, no virus found.
6.Moved the lsass.exe file from a good hard drive to the bad drive. Still get the same error.
7.Expanded the lsass.exe file from the recovery console to the drive. Still get the same error.
8.Ran SFC /scannow and FIXMRB from the recovery console. Still same error.
9.Ran a repair from the Windows CD. It went through the install on the CD, but when it went to go finish the install via the HD, it still gave the lsass.exe error.

Running Windows XP Home, upgraded from ME. I don't know what service packs are installed or not installed.

I would like to solve this with out formatting, ... Read more

More replies
Answer Match 53.34%

Lsass exe system error
invalid parameter passed to function

This is what i am getting and i just cannot login, I really Dont want to re-install.

I have tried going into the recovery console and doing a chkdsk /r but no luck.

Any Answers from you guys would be great.


A:Lsass.exe Unable to login

Try booting in safe mode by pressing (tapping)F8 when your system post logo appears. Select Safe Mode if Windows loads fine let us know. Or Lsass.exe could be corrupted or missing if Safe mode gives you no luck.

Recovery Console? Windows xp only uses Recovery Console Windows 7 does not.

Are you running Windows xp or Win7?

3 more replies
Answer Match 53.34%

I have a Dell Dimension 8300 running XP Pro.

I was trying to speed up my computer by eliminating some applications in system startup.

There were two Desktop.ini listings so I unchecked one of them. I also unchecked userinit.exe.

Obviously that was a mistake. When I restart the computer it comes to the Welcome page and stops there.

It displays a 1/2 inch square picture of chess pieces to the right of "Welcome". It says user to the right of the picture.

The lower left says "Turn off from Patrick". Clicking that takes me to the standard Windows log off which says Standy, Turn Off, Restart. I bought the computer from Patrick.

On the lower right it says "After you log in, you can add or change accounts. Just go to the Control Panel and click User Accounts"

I have tried everything I can think of to get past this point but nothing works. HELP.

A:[SOLVED] Deleted desktop.ini and userinit.exe

During boot, after your BIOS splash screen and before windows, press F8 (May take a few tries to get it right) to bring up the boot menu, and try to boot in "Last known good Configuration". Alternately, try booting in Safe Mode from the boot menu and running msconfig from safe mode to undo your error.

11 more replies
Answer Match 52.92%

My laptop died this morning and I'd really appreciate any help from any techies out there. It's about 6 years old and running Windows XP (SP2).

Windows will not boot. I don't know what happened to bring this on as I was out of the room, but I'm hitting an error message of "lsass.exe - Object not found".

What else can I tell you? I've tried running in Safe Mode, but same thing happens (none of the F8 options help matters at all). My cmos settings are fine. I created an XP boot disk on another machine, but can only access a: not c: (if I could get started I'd use Restore to go back to a good configuration from a few days ago).

My biggest problem is that I don't have easy access to another machine with a floppy drive (I'll probably buy a USB connectable one for my home PC after this, just in case).

I've never heard of lsass.exe before, but a quick web search tells me that it's either a Microsoft security program or a Trojan!

As to what brought this on...I did download a couple of trial game downloads from AOL yesterday, which is very unusual for me, but I'm sure they're Kosher. Also, there were some Microsoft Automatic Updates yesterday, but the machine did boot up first thing this morning so I'm not sure if that's an issue.

Any help/hints/directions as to how to proceed would be great. I'm fairly technical, but don't deal with this for a living, so there must be a fair bit I don'... Read more

A:Unable to boot laptop - lsass.exe

Welcome to TSG....

Opps I am sorry asking for a HijackThis log is not a good idea here since you can not log into the computer I have removed the info.

2 more replies
Answer Match 52.92%

Hello Gentlemen and Ladies,You've helped me greaty in the past so I thought I'd ask for help again.-Windows XP home Ed SP2 ( i think)Comp was running a little slow -( I have a Firewall and run an AV prog. as well)I decided to run ad aware and then spybot search and destroy. I updated the definitions - it found quite a few issues. I checked the fix problems tab. It indicated that it fixed all but 1 of the issues and that if I reboot it may repair the remaining issue -or something like that.I rebooted and get the following - lsass.exe - unable to locate componentThis application failed to start because MPR.dll was not found. Re- installing this application may fix the problem.Can anyone help me with this issue?I'm even having trouble getting to the Repair screen in order to attempt a re-install. If anyone can offer suggestions I'd be greatful.Thanks againDave

A:Lsass.exe- Unable To Find Component.... Mpr.dll....

You might want to read this thread. It doesn't sound real promisinghttp://www.geekstogo.comMark

11 more replies
Answer Match 52.92%

After downloading CloneCD from the CCD website and installing was asked to reboot. However after reboot the following message box appeared:

"lsass.exe error

An invalid parameter was passed to a service or function"

and then rebooting itself.
Trying the repair options after booting off CDROM, resulted in being asked for the administrator password, of which none has been set. That happened 3 times and then reboot was the only option.

Safe Mod and all the other F8 menu options result in the same error message

Restore does not work and no restore points are present. I had reinstalled a week ago.

Tried a repair reinstall from CD which resulted in the same lsass.ex error and reboot without warning

Now I'm stuck. Is this a virus or simply some setting that needs changing. I have a dual disk setup for just this eventuality but don't know how to make changes to system settings on the other disk

A:lsass.exe Message-Unable to restart

We had a previous thread for this with no resolution. He did everything you did.

Looking at Google > Groups today, I do see one reported fix by Jeremy in this thread:

He evidently used the intructions in this MS article to copy files from c:\windows\repair\system;en-us;Q307545

1 more replies
Answer Match 52.92%

I've been put on a scavenger hunt this past week in an attempt to get my laptop to at least get to the login page but have come to dead end after dead end. It started off with an "UNMOUNTABLE_BOOT_VOLUME" message followed by 4 hexadecimal numbers, one of which being 0xc0000006. I was able to get past this point by popping in my XP Pro cd and running a repair. Upon rebooting my computer I received a error message that had the header "lsass.exe - Unable to Locate Component" with the message "This application has failed to start because" I was able to access my harddrive and replaced the lsass.exe file with a copy off my father's working computer but it still wouldn't read. Finally I did a repair install of XP and got the same lsass.exe error message on top of the regular setup screen. Since the setup seemed to be active (the screen went through a series of slides explaining how great the new XP is!) the 39 minute setup was still going over 90 minutes after it originally started. When the lsass.exe error box is closed, the computer automatically restarts.

Please help, my computer's warranty expired only a few weeks ago so I haven't been able to get any help from Dell support and I'm really running out of options!

A:Unable to Locate Component - lsass.exe

8 more replies
Answer Match 52.92%

I have Windows XP, 60GB HDD. I wasn't doing anything out of the ordinary, just left the room, and came back in to a rebooted computer, at a screen wanting me to insert my system disk. Well, I've tried a number of things, and all end up at the same thing. I end up with an error window saying in the menu bar "lsass.exe unable to locate component" and message box saying "this application has failed to start because" and then nothing else except the ok button. I have tried safe mode, repair console, debugging mode, setup, and even tried copying the file from the system disk to the system32 file. I've also run across something else while trying to get around this. Don't know if it's because of the many ways I've tried to get around it. Along with this lsass.exe window that pops up, it's continuosly trying to start setup. I try safe mode, and it says that "setup cannot run in safe mode", and the lsass window, and when I try to start normally, it gives me a screen saying that setup is restarting, then goes to the Windows installing screen, and it has 39 minutes left, and pops up the lsass window, and doesn't do anything more. No matter what I do, I have the lsass.exe window, and setup trying to run. Does anyone have any suggestions other than formating, to fix this problem? I have searched the forum, and the internet, and have found nothing more besides that one suggestion. I've repaired my comp several times... Read more

A:Lsass.exe unable to locate component

some stuff:

try running ? -

can't hurt...

1 more replies
Answer Match 52.5%

hi there, first off, i'd like to say thank you to all of the technitians that contribute to this webspace, what you do here is very noble and honorable and from the post counts it looks like youve saved many computers from malware infectionsright, now the bad news, i seem to be infected with malware on my computer, i first got the popups and IE popups and then AVG and Malwarebytes started telling me that system32/Userinit.exe was to blame, however the antivirus/malware program cannot remove them proporly (probably because they are windows system files). so every time i reboot or leave the computer a while my desktop gets fake system errors and IE popups offering anti virus downloads regularlythis is from a malwarebytes logRegistry Data Items Infected:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: c:\windows\system32\userinit.exe -> Quarantined and deleted successfully.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Trojan.Agent) -> Data: system32\userinit.exe -> Quarantined and deleted says that it has deleted it, but it keeps coming backfortunately (shared machine) noone has fell for the fake install offer and has used the task manager to end the popups, but they keep coming back so it must be infected with somethingi also tried a rescue.bat method from another site that has t... Read more

A:malware infection - desktop popups - userinit

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. Please download Trend Micro - HijackThis. Do a new scan with Trend Micro - HijackThis and post it in your next reply.] Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instructed to do so! Let me know if any of the links do not work or if any of the tools do not work. Tell me about problems or symptoms that occur during the fix. Do not run any other programs or open any other windows while doing a fix. Ask any questions that yo... Read more

2 more replies
Answer Match 52.5%

To all -

My first post in this forum, but I've been around the block a few times building my own machines (and for others), but a month ago i ended up springing for a dell xps 8300 desktop b.c i got a great deal on a scratch and dent system with an i7-2600 processor, 1.5tb drive, and an ATI 5770 1gb graphics card.
So long story short I've added one component and upgraded one existing component. The first was adding an SSD drive to the mix, which worked out wonderfully (i boot from power off to desktop in 13 seconds). Very pleased.
The second seemed to be just as successful...I replaced the stock PSU (460watts) with an Antec 650watt continuous power PSU (certified and all). Reconnected all the cables, crossed my fingers, turned on the power the green light on the motherboard so turned on the computer and all was fantastic!!!
The catch is..........I didn't notice until hours later i'd not heard a sound from the computer in quite some time. Tested by playing a few songs and nothing.

Here's where i got lost. In the "playback devices" (right clicking on the audio icon in the task manager tray) it shows the music playing (as in the levels are bouncing up and down). First thought - i'm an idiot and plugged my speakers into the wrong hole.....not the case. Second thought - speakers could be toast - not the case. Tested speakers on mp3 player and tested the audio cable by plugging headphones in the front audio ports (th... Read more

A:Dell XPS 8300 desktop PSU upgrade gone wrong, horrible audio!!

6 more replies
Answer Match 52.08%

Hi All,

I have a Windows 7 laptop which is slow to load into the Desktop. Booting up takes the 'standard' amount of time, and everything progresses normally until the splash screen which has 'Windows 7 Professional' written at the bottom.

Normally the 'Windows 7 Professional screen' almost instantly brings up the appropriate user account and a password box; however on this particular troubled laptop there is a delay of 30 - 90 seconds before the password entry field is presented.

I have scanned for viruses (there are none), and installed all available Windows updates, however this has not lead to any improvement.

To further test the laptop I have created another user account, without a password, and temporarily disabled the original user account. However there is still a substantial delay between the 'W7 Professional' screen and the desktop loading.

If anybody has any advice on how to overcome this issue it will be greatly appreciated.

Kind Regards,


A:Windows taking a long time to reach the user logon prompt / desktop?

Do you have a lot of programs that load at start up?.

Reinstate your original User Name & then post a screen shot of the Start Up tab of System Configuration. This will tell us what gets loaded at Start Up. To find this type, msconfig in the search box after pressing the Start button. When that opens select the Start Up tab.

Also have a look in Start Up in All Programs to see if there are programs set to load there as well.

1 more replies
Answer Match 52.08%

Hi All,

I have a Windows 7 laptop which is slow to load into the Desktop. Booting up takes the 'standard' amount of time, and everything progresses normally until the splash screen which has 'Windows 7 Professional' written at the bottom.

Normally the 'Windows 7 Professional screen' almost instantly brings up the appropriate user account and a password box; however on this particular troubled laptop there is a delay of 30 - 90 seconds before the password entry field is presented.

I have scanned for viruses (there are none), and installed all available Windows updates, however this has not lead to any improvement.

To further test the laptop I have created another user account, without a password, and temporarily disabled the original user account. However there is still a substantial delay between the 'W7 Professional' screen and the desktop loading.

If anybody has any advice on how to overcome this issue it will be greatly appreciated.

Kind Regards,


More replies
Answer Match 52.08%

how did you get on with this?
The same has just happened to me - the error message "lsass.exe - unable to locate component. Application failed to start because MPR.dll was not found. Re-installing the application may fix the problem."
I'd like to know how, seeing as it's impossible to load up and the pc is totally unresponsive. I have Norton 360 providing firewall and antivirus; Spybot; Ad-aware; and had only recently ran a scan of with all three; and, internet connection through a wireless router.

A:[SOLVED] lsass.exe - unable to locate component

Hello and Welcome to TSF

I moved your thread as we do not like opening up old threads, the poor OP of the old thread will receive replies to it so we dont like doing that.


how did you get on with this?

you are referring to the issue in the following link.

Boot to the Recovery Console and extract the file from the XP cd.

13 more replies
Answer Match 52.08%

My computer went out when there was a power circuit overload that tripped the breaker. After that windows gave an error "LSASS - Unable to Load Component ?????" error. I should have ran the System File Checker as everyone in Google recommends, but where I was I didn't have an internet connection to look it up. I started the Windows XP in-place reinstall instead, but now when Windows Setup loads it gives the same LSASS error except it doesn't mention any file, it merely says "lsass.exe: unable to load component" at the top of the error window, and the dialog says, sic: "the application has failed to start because." No matter what I do, it will keep popping up. Also Windows Setup won't complete, it just reboots the computer. Spinrite did find one bad sector on the drive, so I will redo the in-place reinstall. Does anyone have any ideas how to fix this in the meantime?

More replies
Answer Match 51.66%

this error pops up after a VERY lengthy boot and then the screen turns dark and only the cursor is visible. Starting in safe mode gives a list of :multi(0)disk(0)rdisk(0)partition(1) Windows/system32/drivers/various program names...

I can't open any programs or check anything (even in safe mode). As far as i know, SP2 was installed last Septemeber and the Norton Anti-virus was up to date. Suggestions please.

A:lsass.exe unable to locate component because NTDSAPI.dll was not found.

If you can't get to SAFE Mode, your options are limited. I would use the WinXP Installation disk and try to get to the Recovery Console and run:

"chkdsk" with the repair switch set ("/X", I think)

Also, you might navigate around a bit in DOS and verify that your files and file structure are intact.

If you can't get to SAFE after doing that, then you might look at BIOS and hardware issues. Have you recently installed any hardware ? Anything new is suspicious. If you can run without it, and you can't get to SAFE after doing the above, I would remove the new hardware (if any) and see what happens.

Please report back after you do all this. This is the kind of problem I like to do, and would enjoy not only the challenge of helping to figure it out, but also finding out if you won the war or not.

2 more replies
Answer Match 50.82%

hello im new to this website ive been on here numerous times fixing my computer off other peoples request and today i cant seem to fix the problem on my computer... im running windows xp professional .. the problem occured after reenabling my startup menu in msconfig to run commands after i had disabled them prior in the past. i fixed it to my best of my ability but there is one problem that i cant seem to pinpoint... the userinit.exe file does not shut down after startup and when i terminate this process my system seems to run back to normal but i have this desktop background that i cant change... it has locked itself and when i open up my display settings the desktop portion is in faded colors... i can t scroll up the menu or down .. also when i change the screen saver to none.. it reinstalls itself after i apply to a windows screenn please help i am running a business of this computer and need on a regular basis .. i have already backedup my information in case god forbid something would happen to it... please help with steps thank you!

A:userinit.exe infection? desktop background blocked... possible downloader virus installed.. =(

Hello c12i513 and welcome to BC

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

PLEASE DO NOT NOW POST LOGS unless a log is specifically requested.

In order to assist you we need additional information.

What is your operating system: Windows XP, Vista, etc.?

What security programs do you have installed?

Orange Blossom

3 more replies
Answer Match 50.82%

Alright, once I get to the desktop I get the following errors, system.exe and lsass.exe both saying (The application failed to initialize properly 0xc0000005. Click on OK to terminate the application.) The same thing happens in safe mode also. The task manager doesn't open up. Once I ok those messages, I'm pretty much stuck at the desktop looking at the bliss background and moving my mouse around unable to do anything else.

Any help would be appreciated.

A:Desktop won't load, system.exe and lsass.exe errors.

all google searches of your error message ...imply a reinstall of Windows is required to resolve it....have you tried going into Task Manager with the error messages present or maybe it won't allow you too. another thing to try is while it is booting up repeatedly hit control alt delete and see if you can immediately get into Task Manager then once in Task Manager see if you can terminate all the process or programs that have attempted to startup at boot.... and see if it will finish booting into your Desktop.

I am not sure of what else to suggest you try. ...

2 more replies
Answer Match 49.56%

Hello,I have a Windows XP SP3 box that became infected with multiple trojans, bots, and other spyware. I have used various programs (Spybot, Malwarebytes, Superantispyware, etc) to remove them. At this point there are no visible signs of any virus other than the inability to reach windows update. GMER log below. GMER LOG:GMER - http://www.gmer.netRootkit scan 2010-06-07 02:43:46Windows 5.1.2600 Service Pack 3Running: gmer.exe; Driver: C:\DOCUME~1\STEPHA~1\LOCALS~1\Temp\kgldypob.sys---- System - GMER 1.0.15 ----SSDT \SystemRoot\system32\drivers\sbaphd.sys (Sunbelt ActiveProtection hook driver/Sunbelt Software) ZwCreateKey [0xBA5F24D0]SSDT \SystemRoot\system32\drivers\sbaphd.sys (Sunbelt ActiveProtection hook driver/Sunbelt Software) ZwSetValueKey [0xBA5F2520]SSDT \??\C:\Program Files\SUPERAntiSpyware\SASKUTIL.SYS (SASKUTIL.SYS/ and ZwTerminateProcess [0xB0E67620]---- Kernel code sections - GMER 1.0.15 ----.rsrc C:\WINDOWS\system32\DRIVERS\tcpip.sys entry point in ".rsrc" section [0xB0FBCA94]---- User code sections - GMER 1.0.15 ----.text C:\WINDOWS\Explorer.EXE[576] ntdll.dll!NtProtectVirtualMemory ... Read more

A:Unable to reach microsoft update or most malware definition update sites.

Hi stu_miller,Welcome to this forum.Looks the malware is preventing you to post the full DDS log but the logs are enough to see the infection.Please tell me if you still have the issue, if yes perform the following:Please download MBR.EXE by GMER. Save the file in your Windows directory (C:\Windows).Download and save it to your desktop.Double-click to run TDLfix.exe, type the following in the command window and press Enter:mbrA log file opens up. please post the content to your reply.

9 more replies
Answer Match 49.14%

I'm running Vista, started my laptop today and it started up right to My Documents with everything else blank, no taskbar, desktop, start button, almost like 3.1 used to look. I tried closing lsass in task manager and it gave me a 60 second warning before shutting down. Judging from what I've read on here it's some sort of rootkit. Where do I go from here?

A:Infected, no desktop, start button, lsass etc. running in task manager

Hello possibly the blaster worm.You may need to run this from inside the task manager folder.Let's try running this first to kill th proceeses that are being affected and stopping your desktop etc..Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.If you reboot the computer, you will need to run the application again.Next run MBAM (MalwareBytes):NOTE: Before saving MBAM please rename it to save it to your desktop.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settin... Read more

5 more replies
Answer Match 48.72%

Hi behzatc,The 6 items you posted are all legitimate.Was that all you wanted to know? Or do you think your PC is infected and you want my help with removing the infection?If it's the latter, please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue. Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.

A:REG:system.ini: UserInit: userinit.exe is it normal?

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

2 more replies
Answer Match 45.36%

From first topic: Link is: ~ OBI know I am infected, but unsure about where I would start. Basically:My computer was completely fine, my Monday evening regular virus/spyware searches turned up 0 results. Tuesday morning I went on the internet, got a few IE popups (even though I use Firefox). Decided to do a Malwarebytes scan and got over 750 infected objects infected. Let the scan finish and was told to restart computer, restarted and the problems started. I completely lost my desktop, no icons and no toolbar; a few more restarts and I managed to get them back but nothing else worked. Every program says I don't have the rights to access it or the computer has the resources to start.I can't access the internet and any scans I can run stop in the middle and give me the 'system resources' error.I'm not using that computer at the moment, since I'm completely unable to use it.Firstly I must ask, is is necessary to save the dds.scr and rootrepeal scanners directly to the desktop, or can they be moved there after being downloaded to another location? I can't access the internet on the infected computer so I will be unable to download them if they MUST be saved to the desktop. I have already managed to run a Win32kDiag scan (attached).Thank you for any help.

A:Infected. Unable to use computer., No desktop, toolbar, unable to access internet.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

34 more replies
Answer Match 44.94%

I had a folder on my Desktop that just won't delete. I tried deleting it and moving it to another location. It deleted everything within the folder, yet the folder still remained.

I've been having the problem of my Desktop not updating when files/folders are deleted, so I have to manually refresh after a delete to show it gone. Well, the folder decided to stick around. I tried Renaming, Deleting, changing Folder Permissions, Reboot of the Computer.....Nothing seems to help.

If I try to open the folder, I get a "Location is Not Available" along with the "Access Is Denied" error. Going to Properties>Security prompts me that I don't have permission to view or edit permission settings. Under Advanced says the same thing and for Owner it says "Unable to Display Current Owner."

I'm running Windows 7

I have tried looking as some of my questions seem silly most of the time - I looked at the link - Take Ownership Shortcut

I hope that I have done it correctly.

I have trialled it on my desktop and it comes up with a CMD screen and then moves the file. When I extracted the .reg it warned me that it would alter some .tmp files - I read the tutorial and I thought that what I did was fine. I know not to take ownership of Windows 7.

I hope the following information assists and I just want assurance that I did it correctly or if I should have tried another means.

I would rather know that I have done something or I will try extracting to remove ... Read more

A:Unable to move file from desktop - Security Tab - Unable to Display

Try Unlocker. It's always good to have anyway. I've found it very stable and safe to use.

2 more replies
Answer Match 44.94%

I just recently installed the Windows 8.1 update earlier today. Immediately after the required restart, my computer has not been working properly. As soon as I log on, the desktop flashes back and forth from the desktop picture to the color of the menu background. It flashes back and forth pretty quickly and while this is happeneing I can't perform any functions. When I try clicking on the internet or anything else it is nonresponsive. I tried doing a system restore but after my computer restarted it said the restore was unsuccessful. I tried it again, as well as trying it from a different restore point but neither would work. I then attempted to restart my computer in safe mode but immediately got a pop up saying: "The instruction at 0x35f7649c referenced memory at 0x35f7649c. The memory could not be rewritten. Click OK to terminate the program." After clicking OK, the popup immediately came back and neither clicking OK or pressing the X in the upper right would make it go away and it would just immediatley pop back up and I could not click on anything else while it was up. Also while in safe mode, my desktop shortcuts and desktop picture were again flashing. I'm concerned I have a virus but not exactly sure how I got it or how to fix it. I have Webroot installed and it alerted me to a potential virus a couple days ago but when I tried to fix it, it said something about my product key expiring it and since it wasn't causing my any problems I ignored it. I also have... Read more

A:Flashing desktop, unable to restore, unable to safe mode

Sounds like incorrect Video driver installed.

1 more replies
Answer Match 44.1%

Hi, my desktop is not displaying any icons, and right clicking doesn't work anywhere on the desktop. All this has occurred after a Trojan ran upon start-up. I have removed the trojan and the files it came from with an updated Microsoft security Essentials. The icons that should be on the desktop are still being displayed when I search for them on Windows explorer. I am running vista SP2 on a new desktop computer. I don't have any idea on how to remedy this problem. Any suggestions are welcome.

A:Desktop not showing icons and unable to right click on desktop.

I suggest that you proceed to to our Security Center, Virus/Trojan/Spyware Help Forum, to have your system reviewed by a Security Analyst. Please be sure to follow THESE STEPS carefully before posting your logs in the Security Forum.

Please be patient as the Security Analysts are very busy and one will get to you as soon as possible.

Regards. . .



1 more replies
Answer Match 43.68%

I recently did a fresh install of my operating system. I used DBAN to wipe my drive and re-installed windows 7 home premium.

Almost all the programs I run seem to put my computer under a lot of load and make my fans loud.

I do have programs like utorrent installed, but they are rarely used and not kept on 24/7. I also turn my computer off every night.

Another thing is the game minecraft makes my fans very load and freezes during gameplay (which i'm not sure if it is because of the use of mods or my computer)

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16576 BrowserJavaVersion: 10.21.2
Run by shywolf91 at 18:17:02 on 2013-06-02
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.16365.14018 [GMT -7:00]
AV: Bitdefender Antivirus *Disabled/Outdated* {9B5F5313-CAF9-DD97-C460-E778420237B4}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Bitdefender Antispyware *Enabled/Updated* {203EB2F7-ECC3-D219-FED0-DC0A39857D09}
FW: Bitdefender Firewall *Enabled* {A364D236-8096-DCCF-EF3F-4E4DBCD170CF}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files\Bitdefender\Bitdefender 2013\vsserv.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
... Read more

A:Something seems to be wrong with my Desktop

experienced first BSOD since fresh install last week
(The problem seems to be caused by the following file: ntoskrnl.exe | Bug check code: 0x00000109)

1 more replies
Answer Match 43.68%

Here is my HiJackThis log. Thanks alot!Logfile of HijackThis v1.99.1Scan saved at 6:05:15 PM, on 4/22/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16414)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exeC:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exeC:\Program Files\Ahead\InCD\InCDsrv.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\MSI\Live Update 3\LMonitor.exeC:\WINDOWS\system32\RUNDLL32.EXEC:\WINDOWS\SOUNDMAN.EXEC:\Program Files\Ahead\InCD\InCD.exeC:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exeC:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exeC:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exeC:\PROGRA~1\Alibaba ... Read more

A:Is There Anything Wrong With My Desktop?

I cant delete one of my profile created! From adminstrator profile! it seems corrupted.

2 more replies
Answer Match 43.68%

Okay so a few moments ago I was trying to play maplestory but it froze in game during the log-in. So I decided to alt+tab out of there which made the problem even worse, then i opened my task manager and I realized my desktop got all poofy and it's totally out of context all the standards for size are bigger how do I fix this?

A:Erm something is wrong with my desktop

Hello Chocolatebear, and welcome to Vista Forums.

It seems that it may not have converted back over from game mode properly. You may be able to logoff and logon, or restart the computer, to sort this out.

Hope this helps,

1 more replies
Answer Match 43.26%

I keep trying to register my computer...tells me wrong date format???

Go to Solution.

A:unable to register wrong date format

I had the same problem, and ended up going through the online chat.  I guess there is a problem with the website,but they were able to register my computer through the chat.  Hope that helps

View solution in original post

3 more replies
Answer Match 43.26%

I have a custom PC connected to a 46" Sceptre TV via vga. The native resolution of the TV is 1920 x 1080. I had vista on the pc at first and I just updated to Windows 7 ( clean install) . But windows 7 is recommending a resolution of 1360 x 768 which makes my games and 1080p movies play and look wierd. I never had this issue with vista, i was able to do 1920 x 1080 but with windows 7 when i put it into 1920 x 1080 both left and right edges are missing about 1nch and both side is unseen. so my start menu and clock is hidden. I use mircosoft driver and the video card drivers but to no luck

Im running a core 2 duo pc 2.6ghz with a LG GGC H20L Super Multi Blue, BFG-NVIDIA GeForce 9800, 6TB (total) Hard Drives.

I have read multiple forums about 1080p problems but I haven't seen any problem exactly like mine. I have updated and rollback drivers but still got a failure. I even updated my TV firmware and the problem still exist.

Any suggestion on fixing my problem?

A:Wrong Recommended resolution unable to do 1920 x 108 pr

Hi neogemic, and Welcome To The Seven Forums.

Have you gone into your "Screen Resolution," then Advanced Settings. In the advance settings there should be a Geforce 9800 tab; this tab will take you into the Nvidia Control Panel, and help you in setting up your TV, and your video card. Hope this helps.

8 more replies
Answer Match 43.26%

My Desktop ICONs have almost entirely changed to I-Tunes logo (CD with music note) and will not link to short cuts. If you launch start, most icons in there also changed! I believe they can be restored?

A:Desktop ICONs wrong

Try pushing the f5 key after you click on your desktop.

3 more replies
Answer Match 43.26%

can someone tell me how to f ix the Black boxes.. on the icons? please? i dont know what happened.. all of a sudden, that was came up.

A:Whats wrong with my desktop?

14 more replies
Answer Match 43.26%

This thing was broken from the start when it was brought to me. The motherboard, video card, and CPU are brand new. The only thing that isn't new is the hard drive and PSU, but they both work.

Here's the problem. I had to switch out the video card. So I did, and it was working fine. then Microsoft outlook express wanted to update so I let it update and restarted the computer. However when it restarted there was no video coming up at all..NONE.

The monitor does work because when I turn it on the logo of the monitor flashes. What can this be? I've switched out the video card with several others and still no video.

I can't get into the bios at all so post nothing about it please. Also the POST code says everything is fine, as if it were at the desktop.

A:Solved: What's wrong with this desktop?...

7 more replies
Answer Match 43.26%

Attachment 52617

I accidentally deleted a whole key of a program and then my desktop turned into this
Attachment 52618

A:Something is wrong my Windows 8.1 Desktop

Added image---

Try this---

4 more replies
Answer Match 43.26%


I accidentally deleted a whole key of a program and then my desktop turned into this

A:Something is wrong my Windows 8.1 Desktop

Can you explain more please? No idea what you mean. Be explicit please.

Screen shot you posted looks like Win 8, not Win 8.1.

3 more replies
Answer Match 43.26%

I did something wrong and now my computer shows an icon for a photo program and will not open the wanted program.

A:Wrong Desktop Icons

Care to elaborate further on the problem? We can't help you if you give us a vague description of your problem.

6 more replies
Answer Match 42.84%

I recently changed my motherboard to an ASUS Maximus VI Hero and am unable to connect to my home network through a wired connection. It says 'Unidentified Network, No Network Connection.'
When I set the IP address to set automatically it gives me:IP:
Subnet Mask:

I've tried enabling/disabling the network adapter driver, reinstalling the driver and setting a static IP. None of them worked. Is there a setting in the bios for this motherboard that I'm missing or is it just bad hardware and requires a replacement?

Any help is appreciated.

A:New computer, unable to connect to the network, wrong IP address given

Did you right click on your network icon down the bottom right and choose troubleshoot problems ?

What does the network adapter look like in Device Manager ? All OK ?

1 more replies
Answer Match 42.42%

I was restarting my computer the other day and a couple of error messages came up. One was DDCMAN.exe and the other was either Lsass.dll or Lsass.exe. I'm not sure what they meant, but i was wonderin' how to keep them from popping up when i restart my computer. I appreciate anybody's help that can help me. Thanks for your time.


A:What is DDCMAN.exe & Lsass.dll or Lsass.exe?

Smells like malware...

Please post a hijackthis log.
Click on the link below to Download HijackThis Self Installer:

Save the file to your desktop.
Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\HijackThis.
Continue to click Next in the setup dialog boxes until you get to the Select Additional Tasks dialog.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialog box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
At the top of the Notepad HJT log screen, hit Edit then Select All then click Edit and then click Copy doing that copies the text to the clipboard, you won't see it yet....
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
A security expert with a gold shield to the right of their name should take a look at your log - please be patient.

2 more replies
Answer Match 42.42%

I have a pretty simple issue, but its bugging me..
I just got a new PC with windows 7 and got everything up and running fine, but the only problem is my Windows Live Mail desktop icon is replaced with a broken link or unrecognized file icon. The program functions fine, and if I right click on the shortcut and go to change icon, the right icon is displayed there.. but it doesn't appear on the shortcut. Same deal in my Programs folder and pinned to the taskbar. I attached screenshots to show what I mean (the desktop shortcut is under the open window).

Any quick fixes or does anyone know where the icon image is located so I can switch it to something else, then back to its default image?

A:Desktop Icon Displays Wrong

Quote: Originally Posted by murray2552

I have a pretty simple issue, but its bugging me..
I just got a new PC with windows 7 and got everything up and running fine, but the only problem is my Windows Live Mail desktop icon is replaced with a broken link or unrecognized file icon. The program functions fine, and if I right click on the shortcut and go to change icon, the right icon is displayed there.. but it doesn't appear on the shortcut. Same deal in my Programs folder and pinned to the taskbar. I attached screenshots to show what I mean (the desktop shortcut is under the open window).

Any quick fixes or does anyone know where the icon image is located so I can switch it to something else, then back to its default image?

You could try this tutorial Icon Cache - Rebuild first and if that doesn't work post back as others may have other ideas.

8 more replies
Answer Match 42.42%

I have my user account and also an "admin" account on my computer.

When I logged in today under my account it actually showed the "admin" account's desktop and didn't have any of my desktop icons or applications configured. When I clicked on start I could see that my account was indeed logged in and not the admin one.

A simple restart solved the issue, but what could have caused this? Will it continue to happen?

Thanks in advance

A:Login shows the wrong desktop

That is usually the behavoir of a corrupt profile, or in your case, one that didn't load fully. I've had that one two systems, where it happened once, and never again.

I'd say, if it continues to happen often, it might be time for some troubleshooting. If it doesn't happen again, I wouldn't worry about it.

6 more replies
Answer Match 42.42%

hi, i had problems with my mouse if i double left click it turns into right click then i have to right spam some time to get it back to normal. also when i had programs up for example like diablo 3 and skype, while im playing diablo 3 and i try to check skype it wont let me click on skype aswell as other programs. i tend to fix this temporarily by doing Ctrl+Alt+Delete. while playing diablo 3 it gets worse to the point that when i play diablo my character moves on its own because my right click is stuck every 10 seconds pretty much.i want to fix this problem fully so i have no problems.

A:somethings wrong with my mouse and desktop

I know I'm new here, but my first thoughts are to find the driver for your specific mouse and re-install it, or to get a new mouse.
Since I don't know what mouse you use, I wouldn't know the driver. Even if I did, I probably wouldn't know where to find a copy to re-install. Sorry about that.

2 more replies
Answer Match 42.42%


I am having problems getting access most websites using either Internet explorer and firefox. If I search on google and click on a result or type in manually a number of different things happen:
It times out.
Browser unable to connect message appears.
I get redirected to a totally different website, sometimes back to Google.
If I flick back and forth between pages I sometimes can access the site I'm after.
And now and again I get to where I want to be.
Incidentally it appears that all website on my favourites bar work fine.

I've noticed windows security is detecting 2 viruses regularly and cleaning clearing them, it seems that they appear every time I turn my computer on. They are both Trojans called either ramnit or alureon. Windows doesn't detect anything else following a full system scan.

Can this be solved please, it's driving me around the bend.

Thanks for your time.
These are the resut from a hijakthis scan:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 19:17:50, on 03/02/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19170)
Boot mode: Normal
Running processes:
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Common Files\Jav... Read more

A:Browser sends me to wrong web pages, or is unable to connect most of the time.

Your computer is infected. Please click on Report and kindly ask to be moved to the Virus & Other Malware Removal forum. Be sure to provide the appropriate reports in that forum after reading THIS. From there, be patient. The malware removal experts are very busy! You should get an answer within the next 48 hours.

1 more replies
Answer Match 42%


I'm new to this forum and have a problem which it seems many others have experienced...

Everytime I start my computer, the clock on the lower right hand corner of the desktop is wrong.

If I re-synchronize it, it remains correct until I turn off the computer.

I'm running Windows 8.1 and have an Asus Z97-A motherboard.

When I go into BIOS, the clock doesn't seem to be advancing (I'm guessing that the time on the BIOS clock should show advancing seconds).

When I searched for a solution online, I read lots of "fixes" but I don't know what the definitive fix would be. I'm a relative novice when it comes to BIOS, UEFI, etc., so I don't want to screw things up. My computer seems to be working ok, other than the time issue.

One thing I read online was to update the firmware to the most current version. I'm confused as to how to do this.

Any help would be greatly appreciated. Thanks!!


A:Windows 8.1 - Desktop clock wrong after start-up.

How old is it ?

Could be the CMOS battery.

16 more replies
Answer Match 42%

Yes/No, look at the pic. Notice the much larger receiver compared to USB dongle size. I mean does it totally defeat the purpose? Or I could forsay just use the mouse just for home and use the touchpad when im out?

Which is the best suited for laptops.

Wireless laptop mouse
Laptop mouse with pull out cord

A:Do you think its wrong to use a wireless desktop mouse on a laptop?

16 more replies
Answer Match 42%

I have this problem that's more an an aesthetic issue than anything, but it's rather annoying. I have my icons set to be rather large on my desktop, and I download custom icons for everything to match. About halfway through the day, about half of my icons were small, for no reason. I've tried refreshing my desktop, restarting, deleting the icons and remaking them, and changing the icon, then changing it back and none of that has worked. There has to be a solution I"m not aware of, and an internet search hasn't helped. Any suggestions?

A:Desktop Icons Show at wrong size

Hello Eccid

Just right click on your desktop then click on "view" and choose medium or small icons !!

9 more replies
Answer Match 42%

So I built this desktop last June, and for the whole summer it worked absolutely fine, no complaints. Then I transported it to another location, and suddenly it became something of a monster (thus I assume it may be some sort of hardware problem, but I really have no idea what's going on--nothing looks out of place, everything's plugged in--which is why I'm posting this in the Windows 7 forum instead). It's hard to say exactly what's wrong with it, so I'll just give you the symptoms:

First and foremost, it hates the internet. I have an ASUS PCE N15 adapter, which connects to the internet seemingly perfectly. Unfortunately, the internet only seems to work for searching things on Google. If I try to load any other webpages, or connect with anything else (Steam, for instance), it doesn't work. Hence, I cannot download TSG SysInfo and include the log, but I'll add anything else I possibly can if somebody asks me to. This also means I can't download most updates, and the last time I tried to it gave me error 80072EFE. I tried the deleting catroot2 thing, which didn't help.

Second, and just as annoying, is that it keeps freezing. It doesn't freeze so that I have to restart my computer, but it's basically kind of...sticky. It freezes for a few seconds, I guess usually up to 30 seconds at most, and then continues. This is really annoying while playing games. It never used to do this, and the computer should be able to hand... Read more

A:Diagnosing what's wrong with my home-built desktop

7 more replies
Answer Match 42%

Hello All, I have been looking everywhere in search of a solution. ALL Day! Losing Mind! It all started when I created a new folder. I had created it inside of a window and before the window had completed loading all of the files and folders on the desktop, I had somehow managed to rename the hidden "Public" folder on my desktop to "Noyce," (the name I intended to be given to the new folder I had just created). I have looked all over to try and edit registry files and desktop.ini files. Nothing is allowing me to rename the folder back to public. It is driving me insane.

4 Screenshots below. Any help would be appreciated beyond words. Every time I see the folder listed among the top folders, I am reminded of the past 36 hours since it happened, trying to fix it.

As you can see in the screenshots, my options are limited when I right click on the pulic folder which was mistakenly named "Noyce" somehow. Launching command prompt is one option - so if that can lead to a quick fix it would be amazing.

Thank you greatly

A:Desktop Public has wrong name. Cannot Change back

Try booting to Safe Mode, login as Administrator and see if you can rename it there. You may have to enable the hidden Administrator account first. If so:

Open a Elevated Command Prompt.
Type net user administrator /active:yes and press Enter.

If not, install Unlocker and use it to rename the folder at boot.

If that fails, create a live Linux boot CD/DVD (Puppy, Ubuntu, Mint, etc.) then boot the CD/DVD and use it drive navigation tools to rename the folder.

8 more replies
Answer Match 42%

Hello there.
I have an issue with my desktop PC and its graphics card. I noticed my games and 3D modelling programs were suddenly performing a lot more sluggishly than usual. I checked in the device manager and found my normal card which is a "Nvidia Ge Force GT 740" but there is another also displaying in the menu alongside it. The second is called "Microsoft basic display adapter" which I have never seen displayed in there before.
I tried to access the Nvidia control panel on my system to check the settings but it states the error message "you are not currently using a display attached to an Nvidia GPU". I have tried removing the Nvidia graphics card drivers in order to reinstall them but my PC instantly blue screens and crashes if I attempt this.
I am able to uninstall the Microsoft display adapter but it returns as soon as I reboot the PC.
Totally stuck so any help would be appreciated, thank you.

A:Desktop picking up wrong graphics card


Sounds like the issue that is in Win 7.. One solution with that was,if memory serves me..was to stop windows updates and re-install the drivers for your 740 vid card. It seems that windows overrides Nvidia's drivers..

2 more replies
Answer Match 42%

I've been told that this may be a problem with malware:

For the last month or so I have been unable to log into Windows Messenger and Yahoo Messenger. In fact, they did sort of work for a few days after I hadn't used my PC for about a week, but then stopped working again.

As Messenger is linked to Internet Explorer (I usually use Firefox with no problems), I checked my IE and saw that, although it should open on my ISP's homepage, it goes to another page automatically - even though the address in the address box is the ISPs. In fact, I can't change to another page after that.

I don't know if this IE problem is connected to my Messenger problem, maybe its an (un) happy coincidence.

I wonder if anyone has any suggestions?

Many thanks.

I'm running Windows XP and Kaspersky Antivirus.

Here is my DSS log:

Deckard's System Scanner v20071014.68
Run by Owner on 2007-10-29 10:58:57
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 2 Restore Point(s) --
2: 2007-10-29 10:59:05 UTC - RP113 - Deckard's System Scanner Restore Point
1: 2007-10-29 10:54:55 UTC - RP112 - System Checkpoint

Backed up registry hives.
Performed disk cleanup.

Percentage of Memory in Use: 85% (more than 75%).
Total Physical Memory: 256 MiB (512 MiB recommended... Read more

More replies
Answer Match 42%

For the last month or so I have been unable to log into Windows Messenger and Yahoo Messenger. In fact, they did sort of work for a few days after I hadn't used my PC for about a week, but then stopped working again.

As Messenger is linked to Internet Explorer (I usually use Firefox with no problems), I checked my IE and saw that I had a similar problem reported by another TechGuy user. I've cut and pasted his original comments here. We have the same ISP, but the home page my IE reverts to is different:

"My home page is set to be the 'Virgin net' page, this is confirmed when i go into internet properties and connections, because it says '' ect ect, but when i open the internet explorer icon it sends me to a page called ' This telling me I have allsorts of Spyware on board.
When I change back to the Virgin net page, close the internet, go back to it later, it will have changed back to the 'allsecruitynotes' page."

I don't know if this IE problem is connected to my Messenger problem, maybe its an (un) happy coincidence. Anyway, I've run Hijack this, and this is the log:

Logfile of HijackThis v1.99.1
Scan saved at 20:54:10, on 24/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)

Running processes:
C:\WINDOWS\s... Read more

More replies
Answer Match 41.58%

Stigma Tel high definition audio codec
Current driver: 6.10.5609.0 09/07/2007
My speakers have a strange buzz,& sound kinda wavy.But it seems if I turn it up louder then regularly it goes away.I have not turned them up loud for a month or so.Just started happening today.What kinda setting should I set it too?Theirs alot of different settings,I used one in the middle for awhile.I been fiddling with it & forgot just what one it was.The amp in the speakers is probably going bad.
But I got curious that maybe the bit & hz setting may have caused it.Idk,so thought I would ask.

A:I think I blew my jbl desktop speakers,wrong audio settings?

Whatever settings you make in the PC should have no affect on the speakers. It's still just an analog output and the output level can't go high enough to hurt the speakers. The buzzing is an indication of an internal problem in the speaker system.

1 more replies
Answer Match 41.58%


Html files located on local desktop when opened in Explorer won't open!

Instead of opening a file at location:

the explorer tries to locate the file at:

and obviously it would fail because of the wrong file path.

This also happens when search operation is performed on the items on desktop. The result has C:\$Recycle.Bin path in it instead of the real Desktop path.

Please help!!


More replies
Answer Match 41.58%

To paint a picture of my setup...

[Monitor 1 (extended) - Left] [Monitor 2 (Primary) - Middle] [Monitor 3 (extended) - Right]

Monitor 1 is an extended desktop of Monitor 2 through a VGA cable.
Monitor 3 is an extended desktop of Monitor 2 through MaxiVista (over ethernet)

When I reboot, all my desktop icons which normally reside on the primary monitor 2 are shifted over to the left monitor.

Monitor 2 is setup as the primary so I am not sure why Windows keeps moving them over to the extended session.

I can't seem to find a related issue so maybe I'm using the wrong search terms.

A:Desktop Icons move to wrong monitor after reboot

I seem to remember that the order in which the monitors show up under the Display Properties -> Settings tab can cause stuff like that. Try dragging Monitor 2 to the left. Then, Monitor 1 mid and Monitor 3 right. This will not affect which monitor is primary. Once you make those changes and click OK, see if you can move the mouse between the monitors the way it should (i.e. moving the mouse off screen to the left from Monitor 2 should go to Monitor 1 and moving the mouse off screen to the right from Monitor 2 should go to Monitor 3). If that works properly, reboot and post the results.

5 more replies
Answer Match 41.58%


Just built a machine from a whole load of components I bought some time ago and never got around to building til now. Built to play some games but not real cutting edge ones.

It ran for the first few days OK on internet etc running Firefox 8 no hassles watching TV programs online etc no issues.

Yesterday after I was happy it was stable I installed the first game Assassin's Creed Director's Cut.onto the second HDD. The first HDD has only the OS and Firefox on it.

At first it ran OK then the assassin started spinning on the spot after about 10 or 15 mins running. After that the PC switched off. After re-starting and entering the game again, after a few minutes it shut down again and did this a few times. I went looking for the most up to date graphics card driver I could find for the card I had installed (see below) the manufacturer's site was a little confusing but I think I installed the most recent driver I could find.

Then today after starting and playing the game for a few minutes the character started spinning again and the machine switched off again. I went looking to an alternative source for a driver and trid to download one and got this message:

error 1330 a file that is required cannot be installed because the cabinet file c:\\windows\install\MS146.tmp has an invalid digital signature.This may indicate that the cabinet file is corrupt. error 266 was returned by winverifytrust.

So trying to google this message is when things really went wron... Read more

A:[SOLVED] Desktop, Keyboard, Graphics card - Something is awfully wrong

I'm sure everyone responding will have a different opinion on where to start. Since you tried to cover the graphics issue, how about testing the 2nd HD for errors? I know it's new, but???

19 more replies
Answer Match 41.16%

I am trying to help a friend who is TOTALLY non computer saavy. I have been helping him for a long time, but this time something got into his system that is horrible.

This system is running XP. About 2 weeks ago, all of his desktop icons vanished, so he had a blank desktop. When he went under Start>Programs, there was nothing there either. so I look and EVERYTHING in C:\Documents and Settings>NAME>Documents was hidden. AVG found a trojan, and system was cleaned using MalwareBytes, AdAware, and SpyBot S&D. I unhid everything and his desktop icons came back as did most of the Programs entries. But the start menu now is stuck with the 98 look and not the XP look (like the little user pic and all). But, icons and shortcuts worked. Then 2 days ago he calls again saying nothing works.

Now, the icons are there, but when you try to open a program the "Open With" dialogue comes up. This is true of desktop icons, Start Menu stortcuts, and even .EXE files selected in Windows Explorer. The only way to open a program and to right-click, and choose "Run As". It pops up a dialogue box with the current user selects and gives option to chosoe another user (there is non) and the program will open. So, I got the .EXE and the link repairs from the Doug Knox site and attempted to repair the associations. No effect. I have run CCleaner with no registry errors found. Have run AVG, Spybot S&D and Maleware Bytes in safemode and removed everything. I am not sure... Read more

A:Solved: Desktop icons, shortcuts, .EXE files open wrong

16 more replies
Answer Match 41.16%

Hi!Kindly refer to the following link for case history: Am I infected Forum postBefore I read the last post by Broni, I'd done a scan with MBAM in safe mode...which removed 5 infected files...logs of SecurityCheck, MiniToolBox, GMER, SUPERAntiSpyware and MBAM can be referred in the provided thread (too long so haven't posted here just now). Neither GMER nor SUPERAntiSpyware detected any infection, though MBAM detected five infected files afterwards.Last MBAM didn't result in a BSOD, however, it was running in Safe Mode.I've removed Avast AV as suggested. Installed WOT, SiteAdvisor. Unable to open this link since MBAM scanfound it during search for PUP.ZugoLastly, maybe an unrelated problem with my laptop screen itself, its flickering at random times (rarely though).Kindly guide how to identify whether all problems are due to same source or are there multiple infections still present.Problems: 1. BSOD during MBAM scan, finds 2 infections and suddenly windows crash. (most likely resolved, as 2 Trojan.IRCBot removed during scan in safe mode.2. MBAM blocking outgoing connections while running BitComet, after closing BitComet, continuous intrusions (blocked by Comodo Firewall)...I've a dynamic IP so maybe they stop eventually after reboot and resetting the modem.3. Just now I noticed one more issue, its with IE9, my home page is changed to <> every time I open IE also, search provider is changed despite the fact tha... Read more

A:Trojan.ircbot, pup.zugo removed using MBAM, unable to open webpages, can't tell whats wrong

Orange Blossom reminded me that I didn't post DDR log...(I skipped it assuming I'd already done MiniToolBox) I downloaded it and ran it, Comodo Firewall gave an alert, I ignored it and DDR started while it was running, suddenly BSOD! Staying optimistic, I assumed it to be a random occurrence...I ran it again...BSOD again!

So, anyways, I just thought I'd check my mail and then post here ...and guess what ..unable to open gmail ... I mean I gmail page opens, I enter my id, password, enter and then nothing...the connection times out ...

BC Team ...please I panicking ....I have a job interview lined up and really need to access my mail and need the laptop to function normally...I'd be ruined otherwise...please help (at least with gmail)

39 more replies
Answer Match 40.32%

hi, i have my system hooked up to my 5.1 stereo system sound system. every once in a while, my icons and applications would be send to my invisible monitor thats not hooked up ( only sound) when i change my display to extend these displays mode. It's annoying because it doesnt happen all the time, but sometimes. i can do a alt + space , then m to move the windows back but moving the icons is a little harder. how do i fix this problem , and why does it happen only sometimes? win 7 64 bit My temporarily fix is to change back show only desktop 2 only , then rearrange the icons,( hoping it stays after i reset) close and reopen all the programs etc, its so annoying. this would work, but every few weeks it would reoccur again for no particular reason. Is any permanent fix in the registry or file somewhere? thanks. wth, i made paragraph but it wont save?

A:windows extended display mode,icon missing on wrong invisible desktop

Welcome to Seven Forums icallyou604. Windows has always had issues with dual monitors and where programs open, and such. That said, if you want, download the last free version of Fences. Install it and set your icons on your primary monitor. They will stay put after that.

Download Fences 1.01 -

A Guy

2 more replies
Answer Match 38.64%

Hello i was surfing the net when all of a sudden i get some program in my comp that says my system is at risk. My desktop changes to black and it has "your system is at risk" as my background, i am also able to highlight the text.

I forgot what i did, but when i try to change my desktop it wont let me. It changed to gray now and ive been tring to remove what ever it is i have with alot of things, ad-warese, Spybot, spyblaster and other programs but i cant seem to find what ever is infecting my computer, i did manage to get rid of some other things i had though.

Im still not able to change my background img though so i am assuming that i am still infected, please help me out, thank you in advance.

Here is the log,

Logfile of HijackThis v1.99.1
Scan saved at 4:46:49 AM, on 4/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\... Read more

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Answer Match 38.64%

Hello Folks. This is one for the administrators. I have been trying to log in on the desktop but I am constantly being told that my e-mail adress is not recognised my log in name is not rcognised dispite the fact that I have 1,222 posts. I am posting this from my laptop can someone help me reslve this problem.

A:unable to log in on desktop

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Answer Match 38.64%

Hello! So I just signed up here because I'm desperate and don't know what to do.

So basically, I thought the windows 10 default folder icons were pretty bland and ugly so I decided to change them. I read that you could change your default icons by going into to registry and I did just that. Long story short, it didn't work so i deleted the registry folder that I had just created, like they said you could. I was very careful (or so I think) to not touch anything else

But now I'm worried I might have messed up somewhere because now I can't change icons for some of the folders I use. Not sure if this was a problem before that I didn't notice or if it's due to me messing around with things I don't understand.

As things are now, I can change icons for folders that I created but the folders that came with the system (like documents, music, movies, downloads etc) I'm currently unable to change. The thing is, I was able to change the folder icons just a while ago, so I changed them all by right clicking on the folder, choosing properties and then changing the icon, and that worked fine. Then I decided to just use the default icons anyway but I was only able to switch back some of them, and some of those now had the wrong folder icon. My "downloads" folder is just a blank white space for example and I'm unable to change it.

To show an example (I'm sorry the text is in swedish I hope you can somewhat understand):

Properties for an ordinary folder... Read more

A:Unable to change folder icons + folders showing the wrong icons

Hi, whenever you are about to make changes to your registry, back up beforehand. So you now know that and I'll show you an excellent way to rescue yourself in future.

First, do you have System Restore turned on (it's off by default in '10), and do you have any useful restore points?
Second, have you made a system image using Windows Backup and Restore or do you use disk imaging?

Either of those could let you restore your PC to a point before you made these changes- hopefully System Restore would protect enough to reverse your changes.

Please advise.

If you can't do that, and you are convinced there is a problem, then you may have two options, assuming you've not done some damage to the registry.

1. If you create a new user account for test purposes, do your folders look normal?

2. If not, I suggest you do an in-place upgrade repair install.
I will provide the instructions if necessary when you have replied.

Please post back and advise on these points.

I can also tell you how to achieve this quite easily and relatively safely:
Now here's the backup method we strongly recommend:
Creating disk images lets you restore Windows and all your disks and partitions to a previous working state, quickly and probably without technical help.

You can recover from:
- a failed disk drive (restore to a new one)
- ransomware (which encrypts your disk)
- user error
- unrecoverable problems from failed updates to problem programs
- unbootable PC (hardware faults aside)

Images also... Read more

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